This has been the worst company I have ever dealt with! Zero customer service what so ever. Requested new service for a mobile home on august 11th and I am still waiting for meter service.
How does it take 15 minutes to verify an account just to be put on hold for 10 minutes just to hang up to call back and be put on the same situation again she works in over flow department but her name is delilah I would love to get a phone call
As an attorney unfortunate enough to live in an area only served by DETEC, I have reached my limit. The sun is shining and yet the power is out AGAIN in my neighborhood. It is time to file a lawsuit against DETEC and a formal complaint with …
I find the staff here make a real effort to be helpful and pleasant. Being an increasingly slow, old duffer, who gets real confused, and tries to pay the same bill two days running, I sure appreciate their patience and sense of humor.
They just cut off their phone so you cant call and tell them about power outages or get updates. Evidently they use this as a tool so the don’t have to listen to customers.
This company goes above and beyond to help a new company getting started in this area. When we place a call they quite often are rolling into the park by the time we walk down the hill. Everyone is helpful and polite and takes an interest in our projects!
This Co-Op is top notch. I saw some of the bad reviews about power being out frequently. Hey people we live in or near pine forests and frequently have bad storms. Duh! Wouldn’t one expect some outages? We live near Lake Nacogdoches and …
Hearing on the news that 4 million Texans are without power. Other communities out for hours. In Etoile, 30 miles from San Augustine, power has flashed a couple times, period. DETEC has done a great job keeping the lines cleared since Hurricane Rita. Three cheers.
Dealing with this company has definitely been a less than pleasant experience, to say the least. I am taking care of my mom’s financial affairs since she now has dementia and when I called to make a payment today (having had to close the …
The patient employees in your customer service worked with me to get service to an unpassable area of my yard. After a few days they had my problem fixed. Thank you for the great service!
If I could give less stars I would. Frequent power outages, even if the weather is nice. They’re extremely overpriced. I was without power for almost 12 hours on Saturday, when I called to talk to them, they were extremely dismissive to me …
This is the absolute worst electric company I have ever experienced. We called to report a fallen limb on our line which had almost torn the meter off the side of the house, but our electricity was still working. They came out to my house …
Gave this company legal papers to show I owned property then a 3rd party gave false info to show they owned property so they ingnored mine & turned off service without notifying me. Had attorney contact them with ownership of property. Its …
During the storm 02/15/2021 Deep East Texas Electric did the rolling blackout. But when you listen to Deep East Texas Electric recording on there outage number (which is a toll free 800 number that the phone company has to keep records of …
Nine and a half years ago with no other choices I had to obtain service with DETEC. I had just become the widow of an active duty soldier and had never lived outside the military life. My widows pay is very little and comes way after the …
When I called to report our obvious outage for our neighborhood during hurricane Laura, the lady on the phone was very helpful and pleasant. They got it online well before other services in the area. Good job, y’all.
Over priced and the staff is extremely rude! We needed 30 extra minutes to pay our bill before disconnection (for the store to open to load the money on to our card) and they refused to help us. So now we have to pay a disconnect/reconnect …
This continuous outages is getting ridiculous. They always seem to occur on the weekends. I thought co-ops were supposed to be more efficient. It’s a good thing we don’t have a need for electricity for an extremely ill individual.
With all the power outages here lately im starting to feel like i live in a third world country. Almost as if im only allowed the electricity i pay for only two days out of the week. …
Have had this service since 2012. They have improved their ability to restore power after storms so significantly over the years. I am so impressed with these linemen and how hard they work. Thank you! The website is very user friendly to pay my monthly bill.
I do have a few power outages, being located in a very rural location, but that’s to be expected. Fried squirrel tends to be the problem. When I do have an outage, I have had excellent customer service and courtesy, from the dispatchers …
Today is our 6th day without power due to the winter freeze. There are 3 Deep East Texas trucks sitting on the circle at Rayburn Country every day. They park in the circle and occasionally leave for maybe 30 min. and are back to sit …
Terrible experience trying to first get service. It took a total of 2 and a half months. Then when they showed up they tried to say they couldn’t connect to the box I had. I had to call another electrician to explain to them how they needed …
I have owned Best R.V. Park in Milam Texas for almost 4 Years. I have properties in several East Texas Counties, I have dealt with numerous power companies in my almost 40 years of business. Nothing compares to the quick ,friendly service …
We have never had any problems with their staff and scheduling. Anything that has come up has been handled timely and cordially. We have 4 services with Deep East Texas. I highly recommend them.
Honestly I have dealt with numerous electric companies, lived numerous places, never had this many outages in sunny skie5. I wonder how would they would like it if we all decided to not pay our service bill for a month? Where I live it …
This is by far the worst electric company I’ve ever had. I’ve lived in my current home for 7 months and we’ve had at least a dozen outages. If the wind blows the power is probably going out. Worthless.
I’m truly hoping I can come back and give this company a 5 star review. For now, we have only lived in this area for 5 months and have lost electric service 4 times already. Two of them basically a few days apart. …
Staff is rude and will lie to you so they can get you off the phone!
They are prejudices toward what they call (weekenders) charging extra fees for people that don’t have a primary adress on the pole site. …
I would like to give a shout to Todd & Aaron for their help when our power went out (our fault as it was an issue in our home). They went above and beyond and kept us in the loop until it was restored over a holiday weekend. Very much appreciated.
(Translated by Google) Light company
(Original)
Compañia de luz
I see why your at 2.9 approvals
Everytime the wind blows electricity goes out.
Been calling for a week and a half for two separate problems and can never get in touch with anyone.
Terrible customer service, filled with incompetent people who can’t solve the simplest problems and don’t listen to their customers.
Such great people. Thank you for all your hard work!!
Great People that wrk here!! Always helpful & they get to know u personally
Extremely sorry people!!!
Thanks for great service and always acknowledging concerns in a timely manner – customer service extraordinaire!
Take advantage of the situation… Since it’s the only company here. So us customers have to deal with their over prices!!
I’m very pleased with my service from DETEC, I have always received friendly service. ..and quick responses to my issues ..
We need lights. We been out with Power for 4days. Get y’all self in gear
Great services, Great Pricing Compared to Surrounding areas, very quick to fix outages, very Friendly and helpful.
This company is more worried about taking your money than providing a service.
With no competitions this company takes advantage of every opportunity they can, to do as little as possible to provide customer service.
It seems our electricity is going out all the time. This time it’s been 29 hours. Sees going to pay for a freezer and voice of food
Always VERY friendly even came out on a Saturday to repair my electric! Awesome company.
This has been the worst company I have ever dealt with! Zero customer service what so ever. Requested new service for a mobile home on august 11th and I am still waiting for meter service.
Staff is always friendly and the fearless guys work hard (in all types of weather) to serve all the counties that DETEC service!
Great people and service. We work with nearly every department and have never had a negative experience.
How does it take 15 minutes to verify an account just to be put on hold for 10 minutes just to hang up to call back and be put on the same situation again she works in over flow department but her name is delilah I would love to get a phone call
As an attorney unfortunate enough to live in an area only served by DETEC, I have reached my limit. The sun is shining and yet the power is out AGAIN in my neighborhood. It is time to file a lawsuit against DETEC and a formal complaint with …
I find the staff here make a real effort to be helpful and pleasant. Being an increasingly slow, old duffer, who gets real confused, and tries to pay the same bill two days running, I sure appreciate their patience and sense of humor.
They just cut off their phone so you cant call and tell them about power outages or get updates. Evidently they use this as a tool so the don’t have to listen to customers.
This company goes above and beyond to help a new company getting started in this area. When we place a call they quite often are rolling into the park by the time we walk down the hill. Everyone is helpful and polite and takes an interest in our projects!
If i could give 0 stars i would. I could go outside and blow on the lines and the lights would go out. Then their very slow at getting lights back on.
This Co-Op is top notch. I saw some of the bad reviews about power being out frequently. Hey people we live in or near pine forests and frequently have bad storms. Duh! Wouldn’t one expect some outages? We live near Lake Nacogdoches and …
Hearing on the news that 4 million Texans are without power. Other communities out for hours. In Etoile, 30 miles from San Augustine, power has flashed a couple times, period. DETEC has done a great job keeping the lines cleared since Hurricane Rita. Three cheers.
Dealing with this company has definitely been a less than pleasant experience, to say the least. I am taking care of my mom’s financial affairs since she now has dementia and when I called to make a payment today (having had to close the …
The patient employees in your customer service worked with me to get service to an unpassable area of my yard. After a few days they had my problem fixed. Thank you for the great service!
If I could give less stars I would. Frequent power outages, even if the weather is nice. They’re extremely overpriced. I was without power for almost 12 hours on Saturday, when I called to talk to them, they were extremely dismissive to me …
This is the absolute worst electric company I have ever experienced. We called to report a fallen limb on our line which had almost torn the meter off the side of the house, but our electricity was still working. They came out to my house …
Gave this company legal papers to show I owned property then a 3rd party gave false info to show they owned property so they ingnored mine & turned off service without notifying me. Had attorney contact them with ownership of property. Its …
During the storm 02/15/2021 Deep East Texas Electric did the rolling blackout. But when you listen to Deep East Texas Electric recording on there outage number (which is a toll free 800 number that the phone company has to keep records of …
Nine and a half years ago with no other choices I had to obtain service with DETEC. I had just become the widow of an active duty soldier and had never lived outside the military life. My widows pay is very little and comes way after the …
When I called to report our obvious outage for our neighborhood during hurricane Laura, the lady on the phone was very helpful and pleasant. They got it online well before other services in the area. Good job, y’all.
Over priced and the staff is extremely rude! We needed 30 extra minutes to pay our bill before disconnection (for the store to open to load the money on to our card) and they refused to help us. So now we have to pay a disconnect/reconnect …
This continuous outages is getting ridiculous. They always seem to occur on the weekends. I thought co-ops were supposed to be more efficient. It’s a good thing we don’t have a need for electricity for an extremely ill individual.
With all the power outages here lately im starting to feel like i live in a third world country. Almost as if im only allowed the electricity i pay for only two days out of the week. …
Have had this service since 2012. They have improved their ability to restore power after storms so significantly over the years. I am so impressed with these linemen and how hard they work. Thank you! The website is very user friendly to pay my monthly bill.
I do have a few power outages, being located in a very rural location, but that’s to be expected. Fried squirrel tends to be the problem. When I do have an outage, I have had excellent customer service and courtesy, from the dispatchers …
Today is our 6th day without power due to the winter freeze. There are 3 Deep East Texas trucks sitting on the circle at Rayburn Country every day. They park in the circle and occasionally leave for maybe 30 min. and are back to sit …
Terrible experience trying to first get service. It took a total of 2 and a half months. Then when they showed up they tried to say they couldn’t connect to the box I had. I had to call another electrician to explain to them how they needed …
I have owned Best R.V. Park in Milam Texas for almost 4 Years. I have properties in several East Texas Counties, I have dealt with numerous power companies in my almost 40 years of business. Nothing compares to the quick ,friendly service …
We have never had any problems with their staff and scheduling. Anything that has come up has been handled timely and cordially. We have 4 services with Deep East Texas. I highly recommend them.
Honestly I have dealt with numerous electric companies, lived numerous places, never had this many outages in sunny skie5. I wonder how would they would like it if we all decided to not pay our service bill for a month? Where I live it …
This is by far the worst electric company I’ve ever had. I’ve lived in my current home for 7 months and we’ve had at least a dozen outages. If the wind blows the power is probably going out. Worthless.
I’m truly hoping I can come back and give this company a 5 star review. For now, we have only lived in this area for 5 months and have lost electric service 4 times already. Two of them basically a few days apart. …
Staff is rude and will lie to you so they can get you off the phone!
They are prejudices toward what they call (weekenders) charging extra fees for people that don’t have a primary adress on the pole site. …
I would like to give a shout to Todd & Aaron for their help when our power went out (our fault as it was an issue in our home). They went above and beyond and kept us in the loop until it was restored over a holiday weekend. Very much appreciated.