Why bank with DNCU? At Del Norte Credit Union, we believe in matching gains with goals—a full suite of financial services paired with a commitment to our community. We are dedicated to serving you as your ideal partner for a better future on your terms. Using member feedback to continuously improve our products, processes and services, we have built a comprehensive digital banking experience to complement our exceptional brick-and-mortar branch services at locations throughout New Mexico. Join our mission of improving lives today.
| Sunday Closed Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–6PM Saturday 9AM–1PM |
3286 Cerrillos Rd, Santa Fe, NM 87507
This place is great!
Very rude phone operator.
The staff here are super friendly and helpful.
Extremely dishonest!
Super super helpful employees and a very nice branch to go to.
Fast, friendly service. Open on Saturday from 9-1.
Excellent service. Great people.
A couple of the women tellers are nosey,snotty and Luis along with the manager are a joke.
They do their best to get you through the drive up a.s.a.p
Tony was extremely helpful and worked constantly to make dreams come true!
Friendly competent helpful notary service by Mauricio, loved that it was free to members!
They truly destroy family’s don’t bank with them
Since day one nothing has gone right. Someone isn’t paying attention and it’s affecting me.
Terrible service I was lied to for over two weeks, I paid off my car and they say oh we mailed your title and it takes 10 days its been over that and im still being lied to service is so poor I wouldn’t recommend this bank for my worst enemy.
Luis Rosales
I would like to thank Luis on his excellent customer service and support he …
It’s okay, my mom always go to this place. Sometimes she does some finance or loan, but they just say no. The employees are nice.
Always so nice! I love being a member here, they have some of the lowest interest rates around! They are always very nice and respectful.
I was denied entrance because I was not vaccinated yet. I feel that it’s ones choice I felt extremely harassed!
Worst banking experience I have ever had
Terrible, they don’t take the customer serious. Call center is who nows where that filled with a bunch of weird people which sound like robots. Long waits in the drive through always an issue anyway I approach this bank!
Dont waste your time! They put holds on my money and wont allow me to pull out MY OWN MONEY. If you want a bank to lock your account from any access this is the place to go. Del norte is literally the WORST!!!
I went to get a new debit card because mine was lost and the guy who helped me with it got extremely smart with me and said “well why don’t you just go and look for it” like excuse me sir that is why I am here for you to help me get a new debit card without the smart mouth.
Angelique Martinez is amazing she always goes above and beyond when ever I need help. Great customer service and always has a smile on her face!!
Great customer service by Bridgette Uriostegue and help us with our paperwork and notarized. Even came out to the car to help me since I’m a bit unmobile with a broken leg. Thanks!
Krista B. Was an amazing help, she went out of her way to tell me about the great promotion Del Norte Credit Union was having and made an amazing effort to make sure I was helped. 5 stars!
Luis Rosales is my favorite assistant branch manager and personal banker. He is at all times friendly, proffessional, helpful and very prompt in assisting with all my banking needs. I so appreciate Luis; thank you !
We love DNCU because the employees are personable, kind, friendly, efficient and helpful…just to mention a few of the things they demonstrate when we visit a branch.
Incredibly Helpful! We applied for a loan, and our agent Jackie was thorough and very responsive to our questions. Service just doesn’t get better than this.
if there needs to be another word added in the Oxford Dictionary that convey Excellence it should be Brigitte Uriouztegi. She helped me through my auto loan process. She took the time to understand my goals and expectations out of this …
Worst experience banking ever! Slow lines un trained staff all lacking customer service attitudes very snotty and rude! Wouldnt let me make a payment because I didnt look like my I’d. Glad I closed my account with this bank if u need to bank I suggest state employees credit union unless u like wasting ur time with snobby people!
long lines, take forever to see a loan officer, snotty front desk clerk and tellers seem to have an attitude. would rather bank with Bank of America. they need to work on customer service and more tellers to make the lines go faster. font try to go on ur lunch break and expect to be in and out.
Bridgitte is amazing! I had my auto loan through them already but she was able to get my Harley refinanced and approved me for a line of credit to consoloadte my bills and save me more money. No Hassle, No run around. Bridgitte was very professional and on point! I would give her and del norte credit union 6 stars if they let me.
I’ve been banking at this branch for a little over a year now and my experience here has always been amazing! Recently I was really struggling financially , I spoke with Bridgitte Uriostegui an awesome financial advisor at this branch And …
I recently visited the local DNCU to speak with someone regarding debit consolidation. I was very fortunate to be assigned to Bridgett at the cerrillos rd branch. She was very personable as well as professional and knowledgeable about all …
I have had the most helpful experience at DNCU with Bridget (sp?). During a very difficult time in my life, she showed me patience, kindness, and guidance with all of my banking needs. I’ve been with DNCU for years, and don’t have any plans to change.
I am so frustrated I have been in line for close to an hour at the drive-through, I understand there are only drive-through hours now which is completely understandable…While I’m sitting here under the green lighted lane there have been 6 …
They owe me $25 but in order for me to close my account they want to know the number. it must be signed three times. the address of the closing proceeds mail to. copy of a valid drivers license proof residency. utility bills. mortgage …
Takes forever deposit money (checks) and I’m not talking about long lines. Sometimes I wait over 15 minutes on a simple deposit even when I walk in. I have a business with them and will deposit any where from 100 dollars on up . I make it …
Wonderful experience! My daughter was making her first loan for a car and we worked with Luis at the Santa Fe branch. He was professional, helpful, kind, and experienced. He worked very hard to get her the best rate and monthly payment as well as making the process swift. Thank you, Luis!
I applied for a car refinance. Tony the guy who helped me he nice and acted like he was willing to help so everything was submitted my credit was ran and everything was ready to go. The next day I didn’t hear from him at all he said he …
It is a shame that one supervisor can turn your whole banking experience from positive to negative. I have never had a problem with anyone at this bank until today. When I had to deal with a rude, passive aggressive supervisor whom needed …
I loved credit unions and have only banked at credit unions since turning 18 because for the most part they have the best interest of the community at heart. Del Norte on the other hand acts more like a for profit bank, they are predatory …
Phone operator was not helpful what so Ever! she hung up on me and didn’t bother to call me back like other companies do if the call is dropped. I called back and waited for over an hour for someone to pick up the line. Only for them to …
Worst banking entity I’ve used, their customer service is poor. They’ve had numerous issues with payments getting pulled from my account that weren’t mine. Also, now I’m realizing it’s impossible to close an account there. They keep asking …
I refinanced a leased vehicle the end of January, 2020. I had to continuously check with the loan officer throughout the process. Once the loan was approved, it took a month and a half to get my new registration and plate. Errors were made …
I have been banking w/DNCU for a year now. My previous experience’s w/ the organization’s call center/ telephone services have been rather unpleasant. Long wait times (45 minutes to be exact) before I was helped; although the agent was …
If I could rate this company a zero I would. They are the most unprofessional credit union in Santa Fe. They have the worst customer service, they are rude and do not call back or follow up with issues. State Employees and Nusenda are way better options when looking for a local credit union.
In late October 2020, several small unexplained charges appeared on my Del Norte Debit card. On Oct. 27, someone from Del Norte’s Security team called me to tell me the card had been compromised and that the card could no longer be used. I …
Would NOT recommend if you want your loan configured in an efficient and timely manner. Especially if you would prefer to work with people who will actually answer their phones and help you instead of give you the run around and delay the process of you using your loan. Unprofessional and incompetent to say the least.
We have all of our accounts personal and business with Del Norte Credit union. We have gotten and have many loans through them, and had the best experience this week by far. Our loan officer was ElIANA SERRANO at the LOS ALAMOS branch she …
This credit union has the most pathetic customer service I’ve ever dealt with. I spoke to 4 different representatives to simply get my title sent to me after the loan was paid off.. Then they said it was in the process for 10 days.. I’m …
Yolanda is one if the worst customer service reps I have ever spoken to. She was unprofessional and oblivious to her job. I had fraud on my debit card all that she said was “ugh yeah idk I guess stop by a branch” and then transfered me to a random voicemail. Del Norte really has gone down hill recently.
I needed a loan for some dental procedure and was able to get in contact with a woman by the name of Nicki Gallegos. Not only was she kind and knowledgeable, she went into great depths to figure out something that would work in my favor. …
My account is messed up and they won’t call me back to straighten it out. Every day they promise to call me back.
I have been a DNCU member for many years and would like to take the time to commend Nicki D. Gallegos from the Los Alamos branch. Nicki is very professional and has great customer service skills. I will defiantly recommend all my family and friends to go see Nicki.. Thank you Nicki!!
Great Job!!!
It’s extremely hard to get a hold of anyone. They’re on line banking tools are terrible. I had a car loan in 2019. Had a horrible experience. It’s 2021 and they ran my credit without my permission. Run from this credit union that is not following federal regulations.
First time with this bank. Worst customer service, the online banking is dysfunctional and no customer service representative wants to take the time to get your bill pay set up. Worst bank in NM.
Pretty bad customer service. On hold for over 30 minutes and when I leave my number for them to call back, they never do. I have 3 loans with this bank and am currently shopping them all. Being nice to your customers goes very far DNCU!
Bad customer service! I have been on hold for more than an hour and they don’t call back! I will be looking for another loan company to transfer my account to.
I want to thank a teller their on 3286 Cerrillos Rd branch. I think I may be wrong on her name. URSELA maybe. she had black hair, jeans black maybe blue shirt. I had green slacks a black shirt I had to get a new debit card do to a fraud …
I’ve been trying for a year to get access to my account online and through their app so I wouldn’t have to call in to do everything (there is not a branch office in my town). Each time I was told I was good to access my account I found my …
I finally decide to give a review to this Del Norte bank after having an account with them for 7 years. …
Our mortgage refinance with DNCU wasn’t your garden variety transaction in many ways but the DNCU team stuck with us over the span of several months and saw our deal through to completion! Thank you to the half dozen DNCU team members that assisted Danille in getting us to the finish line after a pit stop or two 🙂
They have a horrible customer service how many times do I need to submit my car insurance for them to stop charging me $50 for some insurance they provide. I’ve done this and talked to a “manager” on their so called departments that are …
I’d like to give a HUGE shout to Consuleo Barber who was just amazing. I’ve done 4 auto loans now with DNCU and, to be honest, it hasn’t always been the smoothest transactions. I’m a 760+ credit score with positive equity but it still takes …
I wouldn’t even give this bank a 1 Star. I have been banking with DNCU for years now and the customer service is non existent. I spent 2.5 hours on the phone to be transferred to a manager in the loan department. I was transferred …