We are Delaware Electric Cooperative. We are committed to providing safe, reliable and competitively priced energy services and empowering our members to improve their quality of life. The Latest in Delaware Living. This free program has saved members more than $30 million! Delaware Electric Cooperative will offer a one-time $200 billing credit and an additional $5 monthly billing credit during the summer for EV owners who do not use their EV chargers during Beat the Peak alerts. To receive the credit, you must have a ChargePoint Home electric vehicle charger that is connected to WIFI. Members will need to download the ChargePoint app to sign up for this important program. Once you sign up, a signal will be sent to your charger that will regulate the flow of power during Beat the Peak alerts, saving all members money.
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
14198 Sussex Hwy, Greenwood, DE 19950
I have accounts with four different electric companies and DEC is the best. We have had an account for 31 years and they are the fastest to get power back up during a storm or other outage which we haven’t really experienced. The prices are the lowest and we get money back!
Great Customer Service. Very helpful
Everything
Excellent service
Excellent company.
Worst customer service ever!!
Best electric company out there
4:32 in the afternoon, trying to report a power outage and get an answering machine!
Co.op very reasonable prices.
Reliable utility with good customer service.
Absolutely STERLING customer service. I’m so happy to be a customer.
Thay Sux my bill is always high
This company could teach some other electric companies a few things.
No person will answer the phone, voicemail merry go round, service rots
Terrible
Great service and reasonable rates the representatives are awsome people to deal with
I am still waiting for a call back to connect service.
God Bless Paul and Jenkins for being great support and great men. Thank you much
This is the best electric company! Reasonable rates, and great customer service.
My issue was resolved and the staff very helpful and friendly
I have been a customer of DEC for 21 years and all 21 years have been a very good customer/provider relationship.
This is an excellent utility. They are quick to respond, reliable, and much cheaper than DP&L!
Well it’s a utility station. Not much mention or see unless you work there.
Rip-off
Had them for years and never had one complaint or problem ever they have always been available. Always been helpful when I needed it and wouldnt change to another !
This company is the worst ever at fixing outages. They lie on their website about how long power is out – never call you back with any updates – ,absolutely terrible.
Can you please turn down the brightness on your electronics sign in front of your office? At night it is so bright that it is blinding southbound traffic!
The worst uncaring dirt bag employees and customer service in Delaware. If you have to deal with these people I am sorry the company and personnel are the scum of the earth.
Everyone in the office is friendly and professional
Super helpful, kind and knowledgable staff. We’re new customers and I have been very impressed.
This company is a great electric company. Had them for over 40 years. They get better all the time.
I love the Co-OP. They are all about their customers and we receive lower rates because of it. Delaware Electric gives back to the community and youth each year.
A whole entire hour without power. Tried to report a power outage and all I got was a answering machine. Really? Really! It is 5:14 in the evening, there better be a good reason why no one can at least post a power outage report online.
Worst customer service ever! The company is in desperate need of representatives with a better attitude. Customer service is key and every time I call I get someone with a nasty attitude who acts like they don’t want to do their job!
Hi, I am an RN case manager in Sussex County and want to THANK DE ELEC COOP and Debby Davis for their help with a disabled member of the community. I personally have Delaware Electric and can say that both personally and professionally, I …
You would think when you have such terrible reviews some changes would be made. Apparently your company has no interest in their terrible customer service record. People wait in line for over 30 minutes and are not even acknowledged? Unacceptable! No excuse for rudeness of this caliber.
Information from DEC is always sent out to customers as soon as possible. Their contact number is clearly displayed on the bill as well as an emergency number. I enjoy their monthly newsletter.
A few years back they opted out of oversight by the Delaware Public Utility Commission, a move that I as a member voted against. They are completely unregulated now and the only recourse you have when you have a dispute is to sue them. I no …
Spoke with a couple of their customer service staff and it appears what they say and what actually happens in the other departments are two different things. Consistency and training is definitely needed.
These guys are not willing to accept partial payments for their customers accounts. They will disconnect you for twenty dollars balance not paid. Ive been disconnected six times in one year while in the cold working to provide for my kids. …
They were sesame restored power during a snow storm in an hour. Great job and thank you for your service.
Will it was ok until they cut me off about a mounth ago for about 400 bucks but had a deposit of 250 been there for 7 years and allowed a family member im guessing tell them to cut me off not sure but that same family member uses my me to …
Despite informing them on their FIRST call that I was neither capable of switching to their service, nor interested. Please remove my number and do not call again. Cue repeated calls 1-3 times a day for multiple days. Repeated attempts to …
Rapid response to storm related outage. Beat the Peak reminders produce conservation and savings. Always professional and kind customer service. Easy to use website, to report problem, and monitor repair. Thank you DEC!
Such nice people!!! Can’t wait to move there!!!
Very friendly and helpful employees.
Sent a check in on the 16th. Whether it was USPS or Delaware Electric, the check didn’t get received by the due date. I get an email about my account being past due so I call and the lady says she’ll look for the check. Come Monday, still …
I really wish Delaware had options for electrical service. It would make it more competitive and improve service with the competition. Unfortunately we’re stuck with DEC. In my development we have a light that is old and dim. Because it …
These people worked through a thunderstorm to restore our power fantastic job we are very thankful
We moved over 7 years ago, recently discovered that we were eligible for capital credits. I called and was told it would take 6 weeks to update our address , ok. Called back and said I never received a check. They said sent it out, I said …
we reported a transformer blown at 5am and we were back up with electric by 7am.Even in a heat wave they are so quick! Have always had Delaware Electric, they are the BEST!! Thank you so much!!
Great, I was a DPL customer for 47 years before relocating to my new address. A very big difference in power bill.
The billing system they use is straight out of 1950… No flexibility to accommodate due dates for fixed income users… Seniors must juggle accumulating pass due fees that DEC refuses to reverse. With seniors struggling between meds, food and keeping a light on… DEC is the only winner… Shame on these people!
I really don’t understand the bad reviews, I am amazed how their electricity cost is so much lower than Delmarva power and neighboring states. Do the people that are complaining about their bill know that they are paying at least 30% less …
They would got a 5 ⭐ rating but the people that they have answering the phone are very rude and doesn’t listen our have patience work on that please and I will change my rating
This company and it’s employees always remain to be top notch. We like so many others had a power failure during this big snowstorm here in Milton Delaware. The men who responded were so polite and professional truly appreciate you Coop you guys are truly the best. Thank you
Delaware Electric has very poor costumer service. The service representatives that comes out to your house if you need something is rude. They act as though you needing help inconveniences them very much. The employees lie about how much …
My bill went up 33%. I understand that last month was cold but My thermostat is stet at 68.
New construction dept. and engineering dept. slow response for new service. 30 day timeline for hookup after electrician turns in ticket after inspection. No one answers phone, don’t return voice mails very frustrating!
When we lived in Milton our power would go out at least monthly if not more, we moved to Georgetown and it seems to be the same recurring theme. We have now been without power for 4 hours tonight. Were recently told we cannot get solar …
We live in a rural area and hardly ever loose power but when we do this company is on top of it. They get us back up and running before any other power company in Delaware. BEST POWER COMPANY IN DELAWARE! THANK You for your dedication and hard work!