Delmarva WiFi was formed to meet the need for high speed Internet access and service in areas where cable, fiber and DSL solutions were either impractical or not available and where latency associated with satellite prevent it from being a viable solution. Through the use of state of the art wireless equipment, strategic partnerships, and marketing alliances, Delmarva WiFi has been successful in delivering high speed Internet and related service to residential communities and businesses including mission critical connections for broadcasters, law firms and state and federal agencies throughout the Eastern Shore of Maryland and Southern Delaware. Delmarva WiFi no provides speeds up to 1 gigabit in multiple markets.
| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
932 Washington Ave Unit J, Chestertown, MD 21620
Horrible coverage and horrible customer service.
Would not recommend to my worst enemy!!!!
just talked to a rep who answered the phone rudely and was unhelpful….ugh.
Really doing a great job during all these storms!!
Great product and experience start to finish.
<3 Delmarva WiFi .... I watch Netflix & Play xbox live at the same time
Customer service is the worst.. Internet is very poor.
Excellent speeds, great customer service.
Excellent service. They are friendly and efficient. I highly recommend them.
Worst customer service I have ever experienced, I own two businesses and if my employees spoke to my customers this way I would be out of business, such a shame!
I was very pleased with how Jeremy helped solve my Internet issues so quickly.
Very good cellular wifi provider ,speeds are good with unlimited wifi !! Best option for wireless internet !! 👌 …
Are you available down Phyllis Dr in Hurlock Md. Also do you provide cable tv also. Not trying to be rude but please awnser before I call
A+ customer service. Delmarva WiFi will do whatever it takes to ensure reliable service. …
Worst customer service EVER!!!!! The person who answers the phone was rude from the beginning ! They sure dont care about how they talk to customers or if they loose them! Worse decision would be to waste your money with this company
The installation, service and costs are very good. Very friendly people. Beats any other alternative for rural folks.
The connection speeds have been outstranding. Any questions are always handled quickly and professionally. Thank you Delmarva Wifi.
The technicians were very polite and well mannered to speak with. The billing department was very unprofessional.
Excellent local company with exceptional service. We are satisfied customers with both business and residential service accounts.
Awful experience. The customer service is reluctant to help solve any issues in regards to the service. Would certainly not recommend to my worst enemy.
The place is amazing. The service so friendly and fast. Rates are one of the best in town or even State! I would surely recommend this company to anyone.
Te best wifi service in town . Very convenient and reliable . All my computers at my work surf the web super fast and the video stream is awesome . Another happy customer thank you
We had Cambio WiFi with slow upload speed so you switched to Delmarva and now deal with a local company that provides excellent service that is 10 times faster.
They have great and friendly service. Excellent speeds, even living in the middle of nowhere. Best wifi that I have seen.
Every time we call they are not friendly. Very bad customer service.
Not everyone can email them if they need to cancel. And they won’t talk to you if u have an issue.
Service is bad please do not try to reach them I REPEAT REALLY BAD SERVICE. Customer service is a headache to work with. Please move from this area or do not count on them for “GOOD SERVICE”
Honestly no idea where all these bad reviews come from, I’ve rarely had any issues with the service. And customer service is great but there are wait times sometimes to get a call back. Usually a hour or two.
I would really like to try this system but after 30 minutes reading all this bad stuff I think I will try something else
I had to rate something to post here so they have not done me wrong in any way . …
By far the worst customer service I have seen! Making false accusations towards a customer and threaten to sue someone! This is not how you talk or treat people! Please go get skilled on how to treat someone! This is a shame to say the least!
They are HORRIBLE!! I have called sooo many times asking for help. The last time the guy said someone will call me back and figure out why we have such slow speed. Never called. I don’t have internet at least 3 times a week. Now, I call and it hangs up immediately!!
The connection speed at our location is acceptable, but sometimes marginal. I get it. Line of sight. Trees and buildings. We changed our router to a newer model and everything improved.
The customer service is fantastic! The price is great for the WIFI provided. I am able to surf freely on multiple devices with any problems. I would recommend this company if you are in need of or thinking of switching internet providers!
10/10 experience i spoke with Nick over the phone and my issue was resolved immediately and he was very polite. Love the customer service at this establishment.
this wifi is terrible. it keeps cutting out, and whenever you call, the owner is down-write rude. i have never met someone so nasty. i would definitely give 0 stars if i could. i do not recommend Delmarva wifi.
I have never been so disrespected and mistreated by someone in my life. By far the worst customer service I have ever received. Still in shock about the rude emails being sent from this company. The service is ok and not worth the fees …
We have had Delmarva Wifi for about 1 year now and have had great success with the internet speeds and latency they are able to provide us. I am a huge gamer and latency was a major pain point when we had Hughes Net, but with Delmarva Wifi …
We have this internet service at our seasonal RV, I need internet for school,classes. This internet is the absolute worst ever. For the past two weekends, I was only able to connect to it for a total of less than four minutes. Very bad …
Ive been a customer simve they bought out the last company. Wjen they took over it was great 15mbs at $50 now im paying $72 for 4mbs down that is not acceptable it says up to 10mbs on there website but they now tell me its 2-5mbs for 72 …
Super positive experience with Delmarva Wifi, we’re seeing speeds dozens of times faster than ever before. Thanks for the huge upgrade with your service at our Chestertown location. Makes our eBay selling and website/facebook updating many times easier with the outstanding upload speeds we’ve been getting.
Installing was quick and easy. They are very helpful. Much better than any other WiFi I’ve ever had! Never have problems even during the worst storms. Others dish, were going out all the time.
UPDATED BASED ON REPLY
I cannot wait to see you in court! None of what you said below reflects my actual phone conversations with your representative. What she said was that the …
Trying to schedule an appointment with them to start service was a nightmare. Calling time and time again with no answer, leaving many messages with no response, finally getting through to someone working from home with so much noise in …
Delmarva Wifi is the definition of your local family owned business. As a former employee i can proudly say i was able to be a part of the wireless internet revolution. Time and time again i watched the owner go above and beyond for his …
We just got Delmarva Wi-Fi installed today Could not get the speeds I want to But still works great Installer was very kind And got the job done quickly Although Netflix Started to freeze up a couple of times I reset The system And have not …
I’ve had service from Delmarva Wifi for a while now and I recommend their service 100%. The owner and employees are incredibly friendly and a joy to interact with. Their service is quality and they go above and beyond to make sure your …
I honestly wish there were negative stars. I emailed to cancel my service because the signal was weak. I removed the equipment to return it to them and put it in the car to drop it off. My mother ended up in the hospital with a serious …
I wish I could post a screenshot of my internet speed. It’s 1.75 Mbps on a brand new Netgear router. I called the company and they keep lying saying the speed is perfect on their end. I am paying for the fastest speed so that isn’t the …
Our WiFi is unbelievable. The WiFi is terribly slow and when we call them, the speeds mysteriously go up. We are paying 100x more than what we get. Customer support is terrible and they are a very unprofessional business. If I could give …
Really positive experience with this company! We recently relocated to the Sudlersville area from Colorado. One of my boyfriends co-workers recommended us to this company. He said he’s had really reliable service through them and pays a …
We were one of Delmarva’s first customers in Kent County about 2 years ago and have had seamless service. After just 30 days with Delmarva we canceled DirecTv and switched to an all internet based TV/entertainment platform because the …
Worst comany ever! They took over customers who were with Hypersonic WiFi (who were wonderful) and did not send out any notification. The first thing we received was an invoice that was marked past due. I would also like to mention that the …
Agree with other posters that the customer service is some of the worst I’ve experienced – ever. My wifi was good for the first year. 10mb download was all I could get based on my location but it was reliable. It dropped last year to 6MB …
NEVER USE THIS SERVICE!!!!! i can not put my real name in because if I do they will take my service away, and they are my only option since i live in a rural area. DO NOT USE THIS COMPANY IF YOU HAVE OTHER OPTIONS!!
As with any utility company, I’m not surprised to read the good, bad and ugly. I will say, my service with Delmarva WiFi in the 21613 zip code has been nothing but excellent. I’m a software developer and rely on high speed, consistent connectivity. They get an A+.
The customer service is fantastic, and the installation was smooth and professionally done. …
Service was said to be unlimited… truth is the providers he uses are not. It would take 4 to 5 days to get a response for customer service. Internet didn’t work for 3 months and I called numerous times to get it fixed without any results.
I’ve been with Delmarva Wifi since August 2018. So far, their service has been flawless. Online gaming/streaming is great, wish I had discovered them sooner. I highly recommend them every chance I get ! From installation to the rare event I need customer service, 5 stars all the way !
We have had this service for 4 years now. We live in an area where most people cannot receive internet. We were so fortunate to find Delmarva Wifi. They not only could service our area, but the service has been very consistent. We have …
I’ve had so many people share experiences of this service. And all have been awful. Even though in a state of emergency where the governor even ordered internet, electric, etc cannot be turned off, even if payment is late, this company …
Consistent good speeds and price compared to my limited choices where I live. Installers left a tool in my front yard, and when I went to cut my lawn a few days later it struck the tool hidden in the tall grass, damaging the mower. The …
Delmarva WiFi simply wouldn’t even try to get us coverage. After calling and emailing them they rudely said that our house has trees around it so they wouldn’t even try to get us internet. …
We’ve had many issue while using this company. The main issue being how it’s constantly shutting down. I’m currently using phone data to write this review because it’s been going on and off all night. The internet comes on for less than a …
This internet company really does acre about its customers. Their service is really very good. I have enjoyed using this service. I have a ROKU stick to watch my TV and it is great not to have to worry about using up my minutes as with …
The customer service of Delmarva WiFi is the worst I have experienced in my life. The owner accused my husband and I of using profanity towards his staff, wish they had a recorded line! …
I used their service for over 2 years with no issues. I moved to a new shop/office and no longer needed their service. They Tried to rip off the new Tennant by charging him for damage their own technician did, so he did not use them. Now …
Service was terrible. Constantly down. Owner said i didn’t return equipment. I contacted the post master in their town. He told me, they don’t work out of the given address and don’t pick up their mail on a regular basis. I would give them less than a 1 star rating if I could. STAY AWAY
Called to inquire about service to our park trailer. Customer service spoke as if they were doing me a favor, wanted almost 500$ upfront to there website before opening an account and installation wouldnt happen for 3 weeks! Spoke with …
I’ve struggled with bad internet for so many years. Now during the pandemic I’m having to work from home. They are very busy right now but still performing installations thankfully. I received a discounted installation, the technicians …
How about this as a review for Delmarva WiFi:
Well where do I begin. First of all, it took the companies workers several hours …
If there was a way to rate this business with a negative rating, I’d do so. Completely unprofessional, treats customers with complete ignorance and disregard, and terrible service. I’d recommend launching your own satellites, building your …
After an unfortunate miscommunication between the technicians and the owner, which resulted in our internet not functioning, the owner called to apologize and said he would make it right in the morning. We really appreciated the call and …
After trying several other providers I called Delmarva WiFi. I was pleased to find that the sales representative, April is active military. I had several challenges to overcome, namely my location is very rural and I had some …
I was really hesitant after readying the reviews here to sign up but then I reread them and a lot of them sounded like personal issues, unpaid bills and unreasonable expectations so I decided to give Delmarva a shot. Wow. Start to finish I …
I work in IT as a NOC technician and I call ISP’s for outages/trouble issues everyday. I work with different ISP’s as our customers have different providers. Delmarva WiFi is by far the best provider I have ever worked with. Verizon is the …
If I could give a negative star I absolutely would. The multiple times I called with no answer, or finally able to speak with someone I was given false, or lacking information. Customer service is non-existent and downright disrespectful. …
I would recommend Delmarva WiFi to anyone in need of internet service that is not available through cable hi speed services. Unlimited data and very good service for the asking price. Always support available when needed. Only lost …
We were hopeful to get good WiFi service and were very disappointed in what actually happened! This company is shady and unprofessional. They have NO customer service and can not provide consistent coverage. When inquiring about the 5th …
Worst ISP. Were we live we don’t get good service so we are limited to our providers i heard a lot of bad thing about Delmarva WiFi but i choose to still give them a shot. I chose the 150$ a month for 50mbs because we are a big family and …
I have never dealt with a company that gives you the run around and plays games just to get information about your own account. I won’t go into detail about every single issue because this will be a legal matter. We wanted to know if our …
I could go along with everyone else review here as its true…
In and out signal, 3-4mb speed, advertised 10mb
Try and diagnose over phone, and just say your new router is bad, or they will …
I live with my daughter, pay my share but if I’m going to pay the wifi bill here I’m going to have to find a better company as Delmarva Wifi has absolutely not lived up to the deal, we have been without Wifi for 2-1/2 weeks and customer …
Their customer service is Outstanding! Delmarva WiFi basically stepped in and saved my family’s @$$ when my previous Internet provider suffered catastrophic technical problems. I first contacted them on a Saturday afternoon when the full …
I live out in the middle of no where and get great service from them. Understand that unless you live where fiber is, you don’t get to be picky. I’m surrounded by farms and fields and this is the best service I’ve had out here. I am able to …
If I could I would give them negative stars. They promised me 50 mbps at $150/month and couple months later my speeds were as low as 0.5 mbps according to speedtest.net and it has been like that ever since. Every time I call them and …
Ive never done this in my life. I would never bash a local business even if I don’t agree with everything they do. This is a special occasion. Delmarva WiFi LLC has the WORST customer service I’ve ever seen in my life. Ive worked in …
When we started with this company the owner, who did the installation, was great to deal with. However, as the company grew their customer service took a huge dive. We have been with them for about 2.5 years. We have had issues with the …
The service was installed properly and they were able to meet my needs to have it installed earlier so I could put notice in on my apartment on the 12th of July. Testing showed in excess of the 30Mbps promised and upstream was about 20Mbps. …
If you are thinking of going with Delmarva please look anywhere else you can first the customer service is terrible and you will never get anywhere with them. I have complained for years about slow speeds always to be told its your problem …
Not sure why, but I have been unable to get into contact with the company regarding technical support. I was hung up on 3 straight times before ever talking to a representative or even being able to leave a voicemail. The internet has been …
It’s really a shame this company has so many negative reviews. The install was quick and easy. The service has supported all of our needs with their “basic” package, even during a bad thunderstorm. After having a horrible encounter with …
Terrible company. Buried a substantial cancellation fee as a “promotion” in the contract. Stopped working so many times during the 2 years we used them, on phone for dozens of hours over that time. Stay away.
Liars! We obtain this service with the understanding of only living in this state for a year. We were told we would not be charged extra or obtain any cancellation fee if they did not service our new area we would be moving too. They lied …
This is without exaggeration one of the worst companies I have ever purchased a service from. Their internet service is completely unreliable. It consistently drops out in the evening and doesn’t come back until the following day. It’s …
My internet does not work, and basically I am being told I have no issue. If I had no issue why would I waste my time calling to complain that I don’t have any internet?? I called to have a tech come out, spent about 35 mins on the line …
Our initial call for service in our area lead us to believe we could get the “basic” option. Customer service rep told us yes, the basic package is available at your location. Several phone calls, a visit from a technician and $150.00 …
After posting the review below, my service was immediately suspended. Customer support told me that if I change my review, they will reinstate my service. Is this a Chinese company? Since I work from home, internet service is crucial for …
Trash people. Trash company. Do not do business with them. You will regret it. Look at the reviews. Look at their BBB. They constantly change the customer service agreement. When you sign it you are agreeing to any future changes as …
I currently have Bloosurf for all my wireless needs. However, I have been shopping around for a more reliable service. I just learned of Delmarva Wifi today and decided to check it out. Of course, I read all the reviews. Since I cannot give …
Extremely rude and unprofessional customer service when you get to speak to them. Horrible internet service. The service is very slow and extremely unreliable. The internet goes out throughout the day. When we canceled we paid for them to …
Be careful when dealing with this company!! I requested service and agree to pay $150.00 for inter net connection. I signed there contract and agree to pay the fee. A few days later a lady called me back, wanted additional $150.00 …
!!!!!!WARNING TO ALL!!!!!!!!! DO NOT USE THIS COMPANY. i wish i could leave them negative stars. When we tried to cancel they put us on collects for a “cancellation fee” which they never told us about.
It’s interesting that the previous reviews are almost exclusively 1-star and 5-star. You’d think that’d be representative of a company that some love, and others abhor. But in reality, it’s more of a tell that customer experience is …
EDIT:
The company has reached out as stated in there response. They will be here later today to fix the issue. I will update again once they have left. I am bumping …
Service is cutting out multiple times a day and it keeps saying to reset modem. I did. 2 hours later it’s out again. Our company switched to Delmarva from Breezeline because we needed faster speeds. We got the speed when it’s up, but it …
Used Delmarva WiFi for several years. Speed and reliability was ok, not great but guess you get what you pay for. Customer service is HORRIBLE. You cannot speak to anyone (except for sales department). Trying to cancel service became a very difficult undertaking and again no ability to speak to anyone.
Buyer beware. I have been with this company for over 10 years. It seemed like the only viable option. At first it was Bay Broadband then became Delmarva WIFI. Internet was spotty with poor speeds sometimes well lower than the usual 5mbps. …
Called yesterday to set up a date for service. The phone call was quick and easy. The nice lady even gave me the option to purchase a router from them directly, which seems like a better option for me, so I know that it’s a good one. My …
I cancelled years ago because the company is trash and so is the service. As you can see by the replies to other reviews, they speak to customers any kind of way. I decided to leave this review after a friend of mine shared screenshots of …
Love how they cannot respond to a cancellation email but when they see a bad review they are on top of that within ½ hour. If only they applied that timing to their customers service issues. …