I wish there was an option for no stars. Lydia and Ethan were the worst customer service reps I have ever spoke to! They should really be taken off the phones.
customer service is the worst out there, wont help providers at all. Not sure why they even have customer service if just to answer the phone and say go to our website (which is useless)
1.8 stars is being generous….I work for a provider and have never been told to “look it up online” as an answer to a benefit question. Why do you have customer service reps if they cant provide customer service?
Horrible costumer service been working for the dental industry for about 10 years and for them not to be able to help me out with patient information claims or fax any documents since my office went paperless online is acess nor help as …
They have not paid my claim and its been almost 6 months. I would avoid using them if you have the choice. I have had them with several employers and they have always done well. Recently… Past couple years they are terrible.
Their customer service DONT CARE TEAM..IS HORRIBLE! I feel as if I am inconveniencing them for calling asking questions about a policy I pay for..I definitely will be canceling my policy asap!
Krista was rude and kept talking over me over the phone! I asked for a supervisor to call me back twice now and still haven’t talked to one. Their coverage is garbage as well, was told 1500 in coverage for my dentist and they only covered $374 and the rest I had to pay for! Rude and disgusting criminals!
Horrible people. Called in trying to talk with HR or a supervisor and immediately met with hostility. Was hung up on lied to and never received any help. I feel sorry for anyone who actually has a policy with these people
If I could give this place negative stars, I would. I work for a dentist office and can tell you first hand that Delta Dental of Illinois is an absolute JOKE. I have never experienced such horrible customer service and rude representatives. Even the supervisors of this place are consistently nasty.
I work for a provider and have certain pieces of information I am REQUIRED to obtain for a patient’s appointment. I dread calling every time because these “customer service advocates” are rude, inconsiderate, and unprofessional. Ashley in …
I pay for family coverage, my three year old just got a teeth cleaning and I get the bill for 103$ saying she is not covered because I didn’t fill out paperwork. I never knew I had to do paperwork, I pay for family so I just thought family …
This is the third time that I’ve tried to contact Delta Dental to get some issues resolved, and every single time I call I get directed to at least five different people. First you speak with the directory, then you speak with customer …
They refuse to refund my money for a claim. My dentist office sent the claim twice electronically and once through mail. I called several times and they keep saying they haven’t received it. Customer service is very rude and nasty and I’m pretty much SOL for 500$.
Everyone that I talk with at Delta Dental are very helpful, kind, courteous and caring. They always take the extra time and effort to help out in any situation.
I been working in a dental office for over 20 years and by far this is the worse company to work with as a provider for this network, horrible customer service, from all the insurance, they have the most low payment fee schedule, hard to …
HORRIBLE – Signed up for individual policy. Name spelled incorrectly in my records. I call. “I’m unable to help you. I’ll transfer you.” Transferred to a line with recording “pls hold.” 15 minute wait and then “Are you calling about …
I cant believe my Job have these people as our insurance provider. My teeth has gotten worse due to the long wait time for approvals and copayments are insane. I cant understand what they are here for, they don’t pay for anything. I never …
Terrible customer service which means that you can;t get through to cancel and your’e passed around until someone comes on to tell you you are going to be charge until the end of the month. Sounds like the delays are intentional. I should …
I’ve been dealing with Delta Dental of Illinois for years (15) as a provider and the last few months the service has been terrible. You are not able to reach a representative, you leave a message for a call back and no-one ever calls you back, and they have been numerous mistakes on processing of claims. What is going on?
I work at a dentist office. Today I spoke with Kelly about a patient. She was a very poor listener. They will only fax or give you dental bennifits information through a computer. I told her our internet was down multiple times and I don’t …
I need to talk to a representative. I have paid by check initial payment for 2021, although I have given my authorization to for payment in previous years. Per your Renewal Notice I have automatic withdrawal and no additional information …
A claim has not been paid from July of 2019. When they transferred all individual patients files from Illinois to Wisconsin they have no records for claims prior to 11/2019. How can you lose all this information and not pay? Its still being …
THEY NEED NEGATIVE STARS. On 6/29/2017, my dentist repaired/replaceD crown and build-up problems on 2 teeth for my wife. My wife was in great discomfort and needed the procedure. The dentist performed the procedure well and corrected …
NO STARS, IF possible, AT ALL. I work for one of the biggest healthcare industries in the IL area and for them to have picked up this company as their dental provider is a DISGRACE. Their customer service is HORRIBLE, they leave you …
I work for a dentist’s office. I have to call Delta Dental at least once a day. The customer service representatives are consistently rude and uneducated. Average hold times are 30 min to an hour. Representatives will hang up on calls to …
I’m giving no stars due to the fact that when we call from a providers office they have a problem giving us the patients information. we have had unfortunate encounters with the same rep who loves to eat and chew loudly in our ear. when we …
AWFUL!!!!!!! My oral surgeon charged me $2500 for a tooth extraction. I made a complaint to Delta Dental who not only covered basically nothing but told me the oral surgeon did nothing wrong which I have proof they did. I can’t get on …
Worse customer service possible. None of the representatives were helpful…..kept passing me around and put me on hold for 60 minutes and still no answers.
Literally the worst HMO dental care I’ve ever had in my life. I am a long time hmo patient, both health and dental, and the amount of hoops that one needs to jump through with this company is absolutely ludicrous. And, it’s an emergency. I absolutely hate this company.
I’m a dental assistant and I have never had so many patients complain to me about an insurance more than Delta Dental of Illinois…and I am the assistant. Never in my life have I heard so many complaints about a single company. John Maples …
HORRIBLE SERVICE! – at the age of 25 got my first cavity and moved within state therefore need a new dentist. I have called 5 times in the span of 30 minutes they are so unhelpful and won’t let me get an emergency visit at a dentist who is …
I cannot create an account because it keeps telling me the info is wrong. I spoke with one rep and asked if she could verify if a Dentist was in network and she said no, we want to you use the self service. So I called back in because I …
I had delta from my employer and it was great. So bought stand alone policy when I retired in Illinois. The Illinois company is separate from the main company and is less responsive than the division my employer used but they did come …
In the 1970s when this company first started, they offered 1000.00 of coverage. Today, 50 years later, in 2021, it is still only 1000.00 of annual coverage. I called on a Monday morning at 8:30 looking for a claim payment, and the CSR …
I Have been a dental provider for this insurance for the past 20 years.
I have never had SOOO many problems for patient getting approved for treatment. The extreme inefficiency to speak to someone. The lack of organization, …
horrible! I pay monthly premiums into Delta and they claim to pay 50% toward crown treatment. They don’t say it’s 50% of contracted amount which is a total payment of $250. Not sure what dentist does a crown for a total of $500, but not trusting my mouth to that!!!!
I believe Delta Dental participates in discriminatory practices. My dental plan covers up to $99K a year. I am an African American who started my dental procedure with one dentist who happens to be white but changed to an Asian dentist. …
Delta Dental of Illinois has got to be one of the worst insurance’s that I deal with. Let’s start with claims, I have a claim that has been sent electronically three times and mailed four. I was told on 4/13/22 there is no record of ANY …
Worst Customer Service. The representative are rude on the phone. Don’t even bother with the insurance and they are being more picky are stuff that they cover. The company needs to train there reps more. Especially the ones that be having …
Bad bad bad customer service.
Doesn’t provide any detail.
customer service was poor.
Worst Custumer Service Ever by Sofia
Website is absolutely unusable.
Terrible customer service
Bad communication, accounting, customer service, etc,etc.
Terrible. Website does not work and cannot call them.
Very difficult to deal with and won’t pay claims
Customer service was pleasant and eager to help.
the rep does not wanna give you a breakdown over the phone wasting patient time.
They always do great
Never experienced such rude, unknowledgeable customer service representatives in my life.
I work for a dental office. This company has the WORST customer service! It’s horrible.
all the negative reviews are correct.
Horrible service coverage in my area. Stole funds via recurring charges with no notice to cancel. Horrible customer service. Stay away!!!
Worst insurance! Just paid a bill that hasn’t been paid since last year.
I wish there was an option for no stars. Lydia and Ethan were the worst customer service reps I have ever spoke to! They should really be taken off the phones.
Great employer to start a career with. There’s lots of room for growth for those who choose to apply themselves and prove worthy.
customer service is the worst out there, wont help providers at all. Not sure why they even have customer service if just to answer the phone and say go to our website (which is useless)
Just horrible been giving me the run around about dental crowns for the longest. Ridiculous.
If I could give them negative stars I would. I wish my employer would get better dental services. This company is awful.
I am not longer with Knowles Electronics and the insurance company is not paying my dentist. It is 1.5 year old claim. The facts speak for themselves.
Delta comes nowhere close to covering claims at the amounts they claim they will.
1.8 stars is being generous….I work for a provider and have never been told to “look it up online” as an answer to a benefit question. Why do you have customer service reps if they cant provide customer service?
Horrible costumer service been working for the dental industry for about 10 years and for them not to be able to help me out with patient information claims or fax any documents since my office went paperless online is acess nor help as …
They have not paid my claim and its been almost 6 months. I would avoid using them if you have the choice. I have had them with several employers and they have always done well. Recently… Past couple years they are terrible.
Their customer service DONT CARE TEAM..IS HORRIBLE! I feel as if I am inconveniencing them for calling asking questions about a policy I pay for..I definitely will be canceling my policy asap!
Krista was rude and kept talking over me over the phone! I asked for a supervisor to call me back twice now and still haven’t talked to one. Their coverage is garbage as well, was told 1500 in coverage for my dentist and they only covered $374 and the rest I had to pay for! Rude and disgusting criminals!
Horrible people. Called in trying to talk with HR or a supervisor and immediately met with hostility. Was hung up on lied to and never received any help. I feel sorry for anyone who actually has a policy with these people
If I could give this place negative stars, I would. I work for a dentist office and can tell you first hand that Delta Dental of Illinois is an absolute JOKE. I have never experienced such horrible customer service and rude representatives. Even the supervisors of this place are consistently nasty.
I work for a provider and have certain pieces of information I am REQUIRED to obtain for a patient’s appointment. I dread calling every time because these “customer service advocates” are rude, inconsiderate, and unprofessional. Ashley in …
I pay for family coverage, my three year old just got a teeth cleaning and I get the bill for 103$ saying she is not covered because I didn’t fill out paperwork. I never knew I had to do paperwork, I pay for family so I just thought family …
This is the third time that I’ve tried to contact Delta Dental to get some issues resolved, and every single time I call I get directed to at least five different people. First you speak with the directory, then you speak with customer …
They refuse to refund my money for a claim. My dentist office sent the claim twice electronically and once through mail. I called several times and they keep saying they haven’t received it. Customer service is very rude and nasty and I’m pretty much SOL for 500$.
Everyone that I talk with at Delta Dental are very helpful, kind, courteous and caring. They always take the extra time and effort to help out in any situation.
I been working in a dental office for over 20 years and by far this is the worse company to work with as a provider for this network, horrible customer service, from all the insurance, they have the most low payment fee schedule, hard to …
HORRIBLE – Signed up for individual policy. Name spelled incorrectly in my records. I call. “I’m unable to help you. I’ll transfer you.” Transferred to a line with recording “pls hold.” 15 minute wait and then “Are you calling about …
I cant believe my Job have these people as our insurance provider. My teeth has gotten worse due to the long wait time for approvals and copayments are insane. I cant understand what they are here for, they don’t pay for anything. I never …
Terrible customer service which means that you can;t get through to cancel and your’e passed around until someone comes on to tell you you are going to be charge until the end of the month. Sounds like the delays are intentional. I should …
I’ve been dealing with Delta Dental of Illinois for years (15) as a provider and the last few months the service has been terrible. You are not able to reach a representative, you leave a message for a call back and no-one ever calls you back, and they have been numerous mistakes on processing of claims. What is going on?
I work at a dentist office. Today I spoke with Kelly about a patient. She was a very poor listener. They will only fax or give you dental bennifits information through a computer. I told her our internet was down multiple times and I don’t …
I need to talk to a representative. I have paid by check initial payment for 2021, although I have given my authorization to for payment in previous years. Per your Renewal Notice I have automatic withdrawal and no additional information …
They pay very little or nothing to cover dental expenses. They try to squeeze you to go to low cost providers or accept low end treatments.
A claim has not been paid from July of 2019. When they transferred all individual patients files from Illinois to Wisconsin they have no records for claims prior to 11/2019. How can you lose all this information and not pay? Its still being …
THEY NEED NEGATIVE STARS. On 6/29/2017, my dentist repaired/replaceD crown and build-up problems on 2 teeth for my wife. My wife was in great discomfort and needed the procedure. The dentist performed the procedure well and corrected …
NO STARS, IF possible, AT ALL. I work for one of the biggest healthcare industries in the IL area and for them to have picked up this company as their dental provider is a DISGRACE. Their customer service is HORRIBLE, they leave you …
I work for a dentist’s office. I have to call Delta Dental at least once a day. The customer service representatives are consistently rude and uneducated. Average hold times are 30 min to an hour. Representatives will hang up on calls to …
I’m giving no stars due to the fact that when we call from a providers office they have a problem giving us the patients information. we have had unfortunate encounters with the same rep who loves to eat and chew loudly in our ear. when we …
AWFUL!!!!!!! My oral surgeon charged me $2500 for a tooth extraction. I made a complaint to Delta Dental who not only covered basically nothing but told me the oral surgeon did nothing wrong which I have proof they did. I can’t get on …
Worse customer service possible. None of the representatives were helpful…..kept passing me around and put me on hold for 60 minutes and still no answers.
Literally the worst HMO dental care I’ve ever had in my life. I am a long time hmo patient, both health and dental, and the amount of hoops that one needs to jump through with this company is absolutely ludicrous. And, it’s an emergency. I absolutely hate this company.
I’m a dental assistant and I have never had so many patients complain to me about an insurance more than Delta Dental of Illinois…and I am the assistant. Never in my life have I heard so many complaints about a single company. John Maples …
HORRIBLE SERVICE! – at the age of 25 got my first cavity and moved within state therefore need a new dentist. I have called 5 times in the span of 30 minutes they are so unhelpful and won’t let me get an emergency visit at a dentist who is …
Want to cancel coverage? Good luck.
In early November 2019 I received a letter from Delta Dental about continuing …
I cannot create an account because it keeps telling me the info is wrong. I spoke with one rep and asked if she could verify if a Dentist was in network and she said no, we want to you use the self service. So I called back in because I …
I had delta from my employer and it was great. So bought stand alone policy when I retired in Illinois. The Illinois company is separate from the main company and is less responsive than the division my employer used but they did come …
In the 1970s when this company first started, they offered 1000.00 of coverage. Today, 50 years later, in 2021, it is still only 1000.00 of annual coverage. I called on a Monday morning at 8:30 looking for a claim payment, and the CSR …
I Have been a dental provider for this insurance for the past 20 years.
I have never had SOOO many problems for patient getting approved for treatment. The extreme inefficiency to speak to someone. The lack of organization, …
horrible! I pay monthly premiums into Delta and they claim to pay 50% toward crown treatment. They don’t say it’s 50% of contracted amount which is a total payment of $250. Not sure what dentist does a crown for a total of $500, but not trusting my mouth to that!!!!
I believe Delta Dental participates in discriminatory practices. My dental plan covers up to $99K a year. I am an African American who started my dental procedure with one dentist who happens to be white but changed to an Asian dentist. …
Delta Dental of Illinois has got to be one of the worst insurance’s that I deal with. Let’s start with claims, I have a claim that has been sent electronically three times and mailed four. I was told on 4/13/22 there is no record of ANY …
Worst Customer Service. The representative are rude on the phone. Don’t even bother with the insurance and they are being more picky are stuff that they cover. The company needs to train there reps more. Especially the ones that be having …