Delta-Montrose Electric Association is your member-owned and locally controlled rural electric cooperative. We are proud to energize and serve more than 27,000 members in Montrose, Delta, and Gunnison counties. As your not-for-profit electric utility we put you – our members – first, which means our programs and services are designed to benefit you.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 6PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 6PM |
11925 6300 Rd, Montrose, CO 81401
Policy & $$$$$ = Discrimination
This is cuz they don’t have no one to pick the damn phone up
The power makes things turn on and the internet does what it’s supposed to do. No concerns here.
Pretty sad that they could help a cat in destress out on B50 wish there was a different electric company to have service with.
I have never had a problem with this place until today a very rude chick answers and was very obnoxious and kept talking in circles and so i handed the phone to my husband and he was nice to her and then she hung up on him!
They never are one time with sending my bill through the mail and I end up late on my light bill half the time
Unhappy with their overall service. They obviously have a monopoly because they couldn’t care less about the customer.
Spoke with a Lindsey and man I cannot tell you how terrible it was but Elevates awesome. 4/5
On pay as I go I’m a roomie to someone doing this we have paid over 531$ for this month alone and get told were running heat when it’s been off since we moved in trying to save up to get my own place and getting nowhere because of the high cost bs
Innovative company providing electricity and fiber optic Internet with a commitment to renewable energy. Community owned.
Excellent co-op provider especially no that they have fought hard to get out of the Tristate deal and have gone to renewables!!
Not happy with the new payment system. The service number doesn’t work if you use the speaker option? Go figure. Added cost to receive a hard copy bill.
Beautification Project for Crawford, Colorado accomplished!!!
The Crawford Area Chamber of Commerce offers our heartfelt gratitude to DMEA, …
Worst customer service and communication. Elevate “techs” don’t know what they are doing and don’t know office hours. Multiple calls and long periods on hold… and no internet for days. Very poor communication. Very poor.
I had some questions when buying my house about how energy efficient it was. DMEA sent a team out to do an energy audit. I learned a lot about the home and made the purchase. Thank you.
Great electric service from DMEA compared to the COOP we were with previously. Quick answers and when I call and ask a question I feel like I am talking to a local, maybe a neighbor. And Elevate ROCKS! Good job for us here in Cedaredge.
Horrible internet with Elevate – get the run around on why speeds are 1/3 of what they promise. Horrible customer service, call in to be told “uh I can’t help you I’m just an overflow person to answer phones I suggest you call back in a …
On July 13th we had a high wind go through the back yard and split our tree. One part taking our meter and everything else to the back, and the other part took out DMEA’s lines. I called about 3PM and by 3:30PM three trucks were there …
I’ve called them and told them that I’ll be late with paying my bill. They kept the electricity on and kindly waited for me to pay it. I’m able to pay over the internet and in person. Customer service is excellent too. I’ve able to pay 2 bills at once. I haven’t been disappointed in any way.
So 1:15 in the morning the power to just my room went out and I had no idea where the breaker box even was on my new house. Called and got a dispatch and he informed me where the breaker box is and what to look for, walked me through the …
Absolutely horrible customer service! Becky “O”-spoke over me the entire call and was extremely snarky. What has happened to good customer service??? Had questions about an account that I had 2 years ago, was treated horribly!
DMEA was the first cooperative I have had the pleasure of buying my electricity from. They have been incredibly helpful, from helping me get turned up for the first time late on a Friday afternoon, helping me plan my geothermal system, and …
Does not answer phones during normal work hours. Does not return emails.
I am giving this provider this rating due to the experience I am having with them and setting up a network connection. I was told this provider can provide internet and would do so within a certain timeframe. I’ve called several times to …
DMEA is a jewel and locally run. The customer service has always been top notch and very professional and the people will bend over back-wards to help I have found. When something goes down and needs fixed they are right on it to keep us …
I am grateful to DMEA for all that it does for the community but have lost faith in their customer service staff, especially those who handle billing. When I call, I nearly always have to coach the person assisting me. …
DMEA is about as good as it gets for an electric cooperative. Their customer service is excellent and their response time to inquiries is pretty darn quick. I even had a lineman call me from the field while checking out a potential …
Went into DMEA and arranged for service in new home on 3/11/20. At the same time, arranged for service in rental to stop on 3/31/20. Someone called and pretended to be me and asked for service in the rental to continue. When I received …
We are residential power and internet customers. Our assessment is that DMEA / Elevate deserve a solid 5 star rating. Rates are very reasonable, and contact with the company associates has always been prompt . They have gone our of …
Been trying to get through for an HOUR. It just connects me to a voicemail service at the Delta office. Was going to see about getting internet, but why bother if you can’t even get through to a person? And then when I did get through a few …
So if I pay 1 day after my due date, DMEA Charges $20 late fee and $10 Delinquency Charge. Such a horrible company and what other Choice do we have? Got you by the short hairs!
Your online account services for paying bills is still unworkable!
I just went through all this last month getting it all “fixed”?? and
it still doesn’t work. Your team has tried to help but I don’t think …