Not much can touch Gray’s Lake as far as water front beauty in Des Moines, but if you want something a little off the path check out Des Moines Water … See more
Read More| Friday | 7:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 5PM |
| Tuesday | 7:30AM to 5PM |
| Wednesday | 7:30AM to 5PM |
| Thursday | 7:30AM to 5PM |
2201 George Flagg Pkwy, Des Moines, IA 50321
Just fine
Drain the swamp!
Poor customer service
Rude customer service,
Rude customer services!
Great memories
Management sucks
Unwilling to work with a customer, rude, very sad.
Lack of customer service skills
Can not get a Hold of anyone.
Horrible, filled with nothing but incompetent people.
AWFUL!!!! Horrible customer service! Overcharged.
Beautiful & love fishing here w my Daddy & Uncle!
Horrible customer service.
Awesome group of people making clean water for the largest metro in Iowa.
Very poor service you can explain your problem they don’t care they just cut you off
Made me pay 1200 $$ for a water valve that is their stuff.
I was helped on the phone, by a gentleman by the name of Shannon. Shannon was very polite and extremely helpful!
Terrible customer service, rude staff, and they are unable to convince you that a real adult is on the other end of the phone.
Will give it a chance, but my initial experience has not been great.
Absolutely pathetic service, outdated and flawed billing tools, and all around the most frustrating company I have ever had to deal with.
Horrible Service and Experience. Fee Fee and more Fee is all they preach along with crabby work attitude and ethic.
i brought a water sample to the lab and they were incredibly helpful and nice with great advice. thank you.
Dismantle it! You’re rates would be lower if you weren’t paying millions on lawsuits and propaganda. Your customers are victim to your liberal way of thinking.
Worst customer service I have ever experienced. Hands down. They are miserable people.
I just barely escaped an attempted hack that tried to force me to this companies website, I don’t know what or who is doing this, but steer clear of the dmww if you can.
Customer Service the past 3 times I have called has been very rude. If there was another water company I could go through I would.
I had water put into my name with no problems at all. Nice customer service rep.
Great things happening at Waterworks Park. Tunnel under Fleur drive is fantastic long overdue for safety & convenience. 😷🚴♂️☮ …
The representative I spoke with was understanding of my situation, so I have upgraded my review to 3 stars.
I’ve had a DMWW account for over 40 years & have never had any problems.
Steep deposit, however the customer service lady with the rose gold ring was a gem. Thank you for making my first impression of Iowa a good one!
We made a payment arrangement for Friday after Thanksgiving went there to pay the bill around 3:30 they was closed when I made the arrangement why they didn’t tell me they was closed that day wasting my time and gas going way out there other yhen that it’s a good place
After a phone wait with Mediacom and it’s result, it was awesome to call DMWW a get something accomplished! Wish I needed more from DMWW and less from MCom.
They can’t seem to understand the difference between EAST 18th St and 18th St. I go to pay my bill for my house on EAST 18th and they applied it to someone who has the same home address but on 18th St. I get a past due notice in the mail. I …
Customer service on the website leaves much to be desired. The change in billing systems did not achieve a customer friendly result.
Billing never goes through, their billing process is completely unorganized/hard to keep track of. Takes 5+ calls to even connect to someone for customer service. Then you’re on hold for 30-40 minutes every time.
We moved within our apartment building and had to go to their location to switch over the water. The lady was very nice and service was fast, just a bummer that it couldn’t have been done online.
Our business depends on their quick fill to provide water for our DM area clients.
It has been shut down since March and will not be open until August! …
Had a great time with my partner and our daughter. Walking across the old bridge is fun for a toddler and the old swing in the meadow was fun for my Meadow (our daughter 😀. Great place to enjoy nature and see neat things like honey locust trees and their spikes. Head there for free outdoor time, you won’t regret it. …
I’ve always found Customer Service to be exceptional as is the water they deliver. Whenever I see negative comments from a customer, I take it with a grain of salt. So maybe they weren’t happy with the outcome but I know they were treated with the utmost respect. No, I’m not an employee!
Bri was very nice and completed my transfer of service in under 5 minutes. No issues whatsoever.
I do daycare in a home in Saylorville, today DMWW pulled up in front of the house and partially blocked the driveway to do work. I managed to squeeze out to take the children to appts but came back to the driveway being completely blocked! …
My significant other and I moved into a house Last year in February that we rent and ever since then we have had trouble with DMWW. There have been a few times that they have said we haven’t paid our bill when we have went into the office …
I had a great experience using the mobile water station at an event. The location we wanted was a bit of a stretch, but while the Water Works staff tried to set realistic expectations about what they were able to accomplish, they ended up …
They estimated our water intake for 5 months due to them not being able to read our meter for whatever reason. Then I receive a bill with 5x the water/sewer usage than I normally use and I am expected to pay the difference. Not a very …
Customer services is getting worse. Holds are 10-20 minutes and even greater. One of my friends said they screamed at her when she complained about the wait. Saying “We only have 5 people and our new computer system is a mess. “. The lady …
I agree with the rude customer service. They have no problem stopping you when you are trying to explain your issue. I keep getting statements that say I have an unpaid Balance when I did pay it for that month and the lady argued with me …
Edit: DMWW resolved the issue in an acceptable manner. While I still think the situation should have been handled better, I’m willing to adjust my rating in light of the resolution. …
I wish there was another option in Des Moines.
Their online system needs serious help. Don’t expect a confirmation email if you …
I had paid $100 flat online two days before the due date. Apparently the bill was $102.63 and since the system doesn’t recognize the payment unless it’s the full bill amount from the previous month, they shut me off. “Emergency” call …
Whether in person, on the phone, or by email, DMWW staff has been courteous, knowledgeable, and personable. Most recently, I had trouble making my payment online. I copied the error message information, included it in the online contact …
After a house fire, we moved and transferred service. Finished paying them what we owed on the account and began paying for service at the new house. We never once missed a payment, which is why I was surprised to receive a huge bill …
We’re new to town. Scheduled new service for our new home. The appointment date came and went without anyone coming. My husband was home ALL day, no calls, no one knocked. Called the next day and they claimed they’d called and that they …
This place absolutely sucks. I was not informed of the changes to payment processing where they removed everyone’s auto payments and we had to set them back up. I got no voicemails, emails, and the lady I spoke with couldn’t locate any …