Help nail down your medical issue and treat it with help from the staff at Gilbert’s Desert View Family Medicine Pllc. With services such as medical check … See more
Read More| Friday | 8AM to 12PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
2730 S Val Vista Dr Ste 187, Gilbert, AZ 85295
Very nice medical staff!
My husband and I have been going to DVFM for 20 years now. We always have a great experience when we go. Office staff is wonderful, always fit us in when we need an appointment and doctors and PA’s are always great. Highly recommend!
Such a joke been going for years, hate it.
Rude FRONT DESK staff.
Very helpful, professional,pleasant.
I don’t recommend
Extremely rude staff and very long wait times
The receptionist was rude for dr Wade.
If you want care that is one of the best, come to DVFM!!
Vast array of medical knowledge and experience under one roof.
Extremely rude staff and they bill an arm and a leg for just the initial visit.
Worst !! I wouldn’t trust these guys with my body. This is not a place for medical attention.
Office staff is terrible!!! Dont waste your time they dont want patients here!!!
I’ve been going here for years. I find the people here to be genuine and helpful.
I have seen Dr. Padilla for 20 years..she is the best.
Have been going to this office for 13 years.. love dr. Padilla!
If there was a way that I could give this office zero stars, I would. Office staff is very unprofessional. I would not recommend this office to my worst enemy. HORRIBLE!!!!
They Never answer the phone, I’m a doctor and I needed to talk to one of the other physicians, their office staff doesn’t care.
Dr. Wade is by far the most caring and understanding doctor that I’ve Ever had
Staff has always been polite and helpful! I don’t know where these negative reviews have come from. Totally amazed.
The worst place ever ! It take 3 months to get appointment ! You will have better luck at urgent care!
To them waiting 45 minutes past a 930 apt is normal. What the hell is it like with a 3 pm apt? 7pm??
I love this place I’ve been coming here for 5 years. I now moved out of State but if I have problem I will fly out to see them because i don’t trust anyone else.
Answer your phone !!! If you can’t then don’t have a number. I personally walked in and requested the front desk that you guys don’t answer your phone. She dint bother.
This place is terrible I been calling this morning for about 1 hour and was placed on hold they need to fire all the front desk staff they don’t know customer service they have a patient portal to make appointment well its down right now but if they don’t pick up their phone do you think they will pay attention to e-mail no!!
I’ve been going here for over 20 years. I have to say that they’re very rude, unprofessioanl and unhelpful. I’ll be looking for a new PCP, perhaps with a smaller office
Not much to say good, curt, unhelpful, never answer.
Called to get my husband scheduled as a new patient with a medical concern. Was told it would be weeks. This is not ok.
Desert View gave me options for my husband’s appointment. I’m truly grateful to them for accommodating me.
This place is so difficult to call and make an appointment super long wait times, they have a patient portal but they don’t get back to you with your requested appointment in a timely manner not to mention how rude the staff is.
I have been going to Dr. Wade for more years than I want to remember. I have never had a long wait time, the office staff is always very friendly and helpful whether I call or am in the office.
I am perplexed to see some very negative reviews of this Practice.
Of course, one can only communicate what one finds on an individual basis, but I have found the staff and doctors to be very friendly and attentive to my needs.
P.A. Stacie Scheibel (?) took the time to listen carefully to my complex medical issues and defined a treatment plan that gave me confidence that I had chosen the right place for medical care.
Longest hold times of any medical faciliy I have ever had. If it weren’t the fact my primary Dr is at this facility. I would go somewhere else!
Staff is always personable and helpful. Wait time is the lowest I have ever experienced at a doctor’s office.
Can never get through to them, no matter what time of day I call. Takes at least 2 days of calling EVERY time. Horrible with getting scrips to pharmacy, wait at least a few days most times. Staff can be rude, depending on day..
Horrible hold times. Third time I’ve called today to get my records faxed over to my new doctor. Still have not been able to get through to anyone.
She ordered a Dexa before my next due date and insurance wouldn’t cover it. The first letter she wrote to my insurance did not satisfy them and she refused to write a second letter. I will not go back to Dr. Wilson.
I was not satisfied with Dr. Bader, so I tried to switch to Dr. Padilla, and was told that you can’t switch doctors!! It usually takes at least 15 minutes for someone to answer the phone there as well. Not very impressed at all!
I have been going to my doctor at Desert View since they were on 10 th Pl in Mesa. Yes, it is hard to get through some times but in the end my doctor is worth it and the system will be improving.
We have been seeing Dr. Doneskey for 20 years now and have always felt that he takes a personal interest in us. He is excellent at diagnosing, yet listens to your inut. So many doctors don’t seem to believe you know your own body, but Dr. Doneskey does!! I think of him as a friend as well as a doctor. Curtis and Brookie Dickerson
Terrible communication. They don’t respond to the patient portal requests at all. Ended up having to go to the hospital bc they never got back to me or responded at all. Go anywhere but this place.
Been with my doctor for 24+ year’s, have followed them since they were over on Country Club and Brown in Mesa, when you find great service you will go to the ends of the earth to get it!! Love my Doctor!! ^^))
I agree with everyone on the wait/hold times when you try to call to make an appt or call to get results. Sometimes I have stayed on hold over 25 minutes and it is extremely frustrating. I see Stacie Schaible, P.A. and LOVE her! She is wonderful and always takes the time to listen.
I went to Dr. Lauber for a specific condition. I was sent for bloodwork and tests, and before I received any contact from DVFM, I was referred as prediabetic to a clinic for classes. This diagnosis was unrelated to what I presented with. …
absolutely a fantastic place everyone very helpful and professional love my doctor and all her people never had a problem getting ahold of my doctor and getting answers back promptly from portall
Horrible customer service, we have given them our insurance 4 times and we still get a bill that hasn’t beem submitted to insurance. Have left 6 messgaes, because they NEVER anser the phone! no one has ever called us back. dont trust them with your health , they can’t even run their office professionally
I have been with them for over ten years and have never had a problem. Dr. Raymock is my doctor. Thankfully I don’t need to go often, but when I have I have always been treated well.
What a great place to come to! My doctor is one of the best and all the staff from those on the phones to those in records and the prior auth department is just awesome to have working on your side! Thanks to you all and keep up the good work!
this place is really bad on taking calls, long hold times. ive been on hold for one hour and still cant get through. ive been seeing doctors from this place for over 8 years. . …
I’ve been going here for about 4 years and though I’ve only seen Cheryl and Stacie (PAs) they have been fantastic. They take the time to listen, are compassionate, and explain the diagnosis in a manner in which I understand.
My annual thyroid check and physical has been at Desert View with Dr. Stewart for over eight years. Because he has been on a LOA, I’ve had to visit with Stacie Schaible for two separate conditions. She is a great diagnostician and clearly …
If you go to this facility avoid Dr. Caleb Lauber. My experience at my first visit was that I simply pointed out that I had been scheduled for another procedure that day, not the one he insisted on giving me. Politely, but firmly pointing …
Love the Doctors but hate the wait just to get an answer from the help desk, when asked to call back I have called immediatly and have been waiting for over 2 hours. My call got dropped stating out to lunch. Even after am still waiting. …
I have been seeing Dr. Bader for 15+ years. She is pleasant and takes the time to talk to me about things. Especially after I lost my son to cancer, she took extra time to talk with me.
My wife referred me to this clinic. I am very pleased with the care received. It doesn’t matter who you encounter first from front office to MA, PA or the MD they are all TOP KNOTCH!! You will never find a group of professioals that work …
Receptionist was extremely rude. I had to excuse myself from the the phone call because I was so upset. To put it nicely- Zero manners, very condescending. I will never be going there. It’s unfortunate that a rude receptionist is what is turning patients away from a practice.
Making an appointment is not easy. I have tried twice to make an appointment within the same week and an appointment was not able to be made until about almost two weeks later. Finally got an appointment and the appointment was made for …
I absolutely love Dr. Stewart!! The staff was very polite and welcoming. This was my first time here and I had a wonderful experience. Dr. S was very compassionate and thorough. Most of all, they had clean restrooms!
We have been going here for 2 years. Every negative review is correct. You have to wait for someone to answer the phone, there is no personalized care and if you have an issue no one cares. I will add, my husband had a primary care …
You’d be wise to ignore the obviously fake reviews who say this place is awesome. …
Have gone to DVFM for several years and really like the office, the Doctors and the Physicians Assistants. They all spend time with you and there is no rushing. Had been to several other Dr office groups before and extremely disappointed in them but Love DVFM!
One of the most friendly staff I have ever encountered. From the front to the very back. Stacie Schaible PA-C will treat you with the most respect and you will feel like you are in good hands. The management will take care of your needs and …
Dr. David G. Stewart has been our family doctor for over 20 years. He has taken care of the four of us in a very professional manner. He is the best! And his staff and other doctors in the practice have always treated us like family. Dr. Stewart is one of my best friends.
Have never been to a better office. Whole staff always helpful. DOCTOR very thorough makes you feel safe. Only criticism is telephone wait …if you should be sick today and need to be seen today.. long wait on phone.
Very busy office you are often on hold for 10-15 minutes to make an appt. Nicole was awesome but she left. I saw some male NP and did not care for him. I now see Dr. Padilla and she is alright. Vivian is also very nice but the hold times are totally ridiculous.
My children and I have been going to Desert View since they opened. My children are in their thirties now and of course have graduated from pediatrician to Family doctors. We all see doctor Doneskey and have always been happy. I have seen …
Horrible. They canceled my appointment that I was waiting 3 weeks for. Never called me. Then the staff was very rude. Then the doctor told me he didn’t want my entire family as patients. We got kicked out of a doctors office! We did not …
Some of the front staff have absoutely no idea what they are doing. Am sitting now for over an hour waiting for my wife to get xrays at an off site location. Was told that the orders were faxed the day before and guess what, nope. Called …
My husband and I have been going to DVFM for years – he sees Dr. Wade, and I see Dr. Padilla. Both are extremely competent and caring, and will take extra time with you if needed/ wanted. The same is true of their Physician Assistants …
Fortunately, my experiences with Desert View Family Medical have all been wonderful and I’ve been going their for about 25 years now. Yes, you have to wait to talk to someone and at times it’s frustrating, but once you have someone you are …
I have been to three different medical offices in the last few months and I couldn’t help but notice how impersonable the whole medical system has become with computer checkins and iPads. Desert view stood apart for me because I actually …
I have been a patient at desert view since they opened and had the same doctor for years before.
My doctor took a leave of absence last year so I saw a Pa. My doctor has since …
Everyone in this place needs to be fired… from the receptionist being rude on the phone every time you call and all the way up to the doctors that just guess on what’s wrong with you. Doctor Raymock is more concerned writing you a …
I really like the doctors in this office, but every time I try to make an appointment I am on hold for a very long time. Just yesterday I called about 15 times trying to get through and was placed on hold each time. I waited about 20 …
MONEY HUNGRY….I’m very disappointed…came to the practice on a recommendation and saw dr lauber once and from there he was apparently my assigned to doctor. Never saw him again after that he left the practice. when I needed a referral …
If I could give them less than a star I certainly would!!! I had a recent death in the family, I hadn’t slept in weeks, therefore, decided to reach out to make an appointment for assistance….no doctor available in entire practice for the …
Saw Dr. Wilson for about 30 minutes and THOUGHT I was having 2 simple, standard tests done. A total of 4 claims were turned into my insurance, totaling roughly $1,300. (One claim, for a simple lab test that I have had done numerous times …
All I did was call…the receptionist was rude. I said I’m a new patient she asked what doctor I was calling for I said it didn’t matter she was rude the way she handled the call “mam I don’t have any appointments for 2 weeks” her tone was …
I feel I am being very generous giving one star to this office. I have tried to call and get something scheduled and twice I was put on hold for over ten minutes and hung up on. I called right back to explain what happened and the …
Last year they charged me a “new patient fee” even though I have been going there for 20 years. My primary DR left and I was told I would be able to see another doctor in their office in a letter received from DVFM. When I needed to see a …
Very disappointed! I’ve been a patient at this office for over 8 years. However, I’m a generally healthy person and have only had to see Dr. Raymock a hand full of times. Surprisingly, now I need to see a doctor but was told that they …
My experience has always been wonderful. Calling in on the phone is definitely a problem, so I prepare a time slot in my day where I know that I will be taking 15 to 20 minutes. Everyone does what they are meant to do in their specific …
My Mom has been seeing Dr Wade and Dr Schaible for 30 year and my Dad for about 22 yrs. There maybe a wait time but all these years of me seeing them with my parents they never rush them or act irritated. The Doctors explain things very …
I was a patient there for 23 years. They used to be wonderful. The office staff is nice but the Physicians Assistants that are left there are very rude. They treat you like you are a nuisance. They are also terrible at sending records to the new providers when they are the ones that pushed their old patients out in the first place.
Why can’t anyone ever answer the phone here?! Literally, every time I call I’m on hold for 20-45 minutes. I’ve even been hung up on for holding for too long. The doctors and PAs are good from my experience, but I can’t stand the recording …
I think all of the negative reviews are from people who want instant gratification. When you go to a doctor, in particular Dr. Wade, he spends all the time you need. Yes you may have to wait a little longer but wouldn’t you want the Dr. …
Wow. What a horrible experience. My husband tried to set up an appointment and the receptionist was argumentative, rude and judgemental. Just what you need when speaking with your doctor’s office. When I asked to speak with the office …
Never come here if you value your time! The appointment wait times are horrendous. The staff does not advise that they ask the patient to show up 15 minutes before the appointment. Additionally, the doctor/nurse runs at least 45 minutes …
I went for my first appointment with Dr. Stewart last week. The front office staff was very helpful. My appointment began at its scheduled time and I didn’t have to wait long for Dr. Stewart to come. He was very nice and I didn’t feel rushed through my appointment, like I’ve felt with some doctors in the past.
Absolutely terrible customer service! I have been coming here for years and my primary care doctor was no longer covered by my insurance so i made an appointment with another doctor that was in my network (told them this when i made the …
Seeing Dr. STEWART for 12years, not one complaint, great physician who listens and cares. Has a great assistant, her name is Toby. Also very kind and professional. …
Absolutely lovey doctor. She’s a wonderful doctor. Unfortunately the place she works is not so wonderful. I’ve called at various times on various days multiple times a day and am ALWAYS put on hold for over 10 minutes. I was on hold so long …
Been going here for 6 or 7 years and I’ve only seen my actual doctor twice. Cheryl and Veronica (PAs) are great, but Jim should not be practicing (he doesn’t listen, asks you irrelevant questions and doesn’t diagnose.) At one point i tried …
It took me 3 months to get my annual appointment with Dr. Padilla. I’ve been seeing her for over three years and she is the most unfriendly doctor I’ve ever had. The appointment was so rushed that I didn’t have an opportunity to discuss …
I like the doctor but the administrative practices are not great. For example, their suite is located around the corner behind the main buildings and the address online doesn’t give building numbers. I couldn’t find their office one time …
They answered the phone right away! New patient very helpful and got all my information. Not sure so many negative comments! It’s 2022 Maybe hired Better staff! Second Ring Great Customer Service!
The two stars are for great doctors. The problem is the inefficiency of this place. I’ve seen many different doctors in my life and I’ve NEVER had to wait on hold as long as I’m put on hold EVERY time I try to call this place. It’s just …
Dr. Wilson is the best primary doctor I have ever had. She listens to you and help you get a solution to your health needs. Dr. Wilson is a amazing Doctor. Her assistant Yule is very professional and kind. I highly recommend Desert View Family. My mother also goes here. They are part of our family. Thank you.
Received a letter stating Dr. Wade was retiring, so I called to schedule an appointment with another doctor and I was told that they will not take on any of Dr. Wade’s patients. And come to find out, no, he is not retiring, he is going to a …
My first doctor in this facility retired and decided to give another doctor a chance. Dr. Wilson has been fantastic. She is straight-forward, detailed and patient to answer questions. After my wife had some bad experiences, I referred her …
It’s a shame to have to give such a bad review – I really like my doctor but I’m getting extremely tired of no one answering the phone here. I’ve tried calling multiple times over the last week just to make an appointment and every time …
Excellent experience! Very friendly and helpful staff. I did not have medical cards with me as I have brand new insurance. Staff looked everything up for me on insurance carrier website with no problems. Dr. Wade delivers excellent bed side …
Their three star rating is very generous. I was never impressed with how they ran their business. Appointments were booked months out, long wait times & inconsiderate staff. My doctor, Dr. Wade, was actually very nice but in 10 years I …
I love Dr Stewart – he is knowledgeable and always helpful. Typically I can get in within a day or two for a sick visit. …
I’ve been seen here 4 times since January, and each time has been positive. Each visit took less than an hour, the Covid restrictions are easy to navigate and obviously important, and the patient portal makes communicating with the office staff and my provider fast and easy. Thanks for helping me during some tough times!
I called to make an appointment to refill some medication and a flu vaccine. Hold time was about 20 minutes. The receptionist was extremely rude and unprofessional, she stated her name was Terry. She was very short with me and I don’t …
I love my doctor and physician’s assistant. However, the support staff is sometimes slow and not very efficient. Twice I have gone to the office for a lab report and left after about 15 minutes with no success. My recommendation is to not go on a Friday. They have minimal staff and close at noon.
Desert View Family medicine has always been there for our family. I would like to receive a call for a follow up I had.
Just wow. Edited my previously 5 star review. I now understand why there are so very many 1 star reviews here and on Yelp. I have been in healthcare for over 25 years and have been with this office for 3 without a problem. However, I have …
My suggestion is to find a better office.
Called as I needed an appointment. They asked if my insurance changed, told them my insurance changed. They scheduled me. I assumed that since they asked and I …
I’ve seen many doctors over the last few years due to moving and trying to work through medical issues. Dr. Wilson is awesome! She answers all of my questions and doesn’t mince words. My appointments are usually early in the morning because …
No one ever answers the phone. Rude administrative staff that makes you feel like you’re inconveniencing them even if you’re there for a basic checkup and you already have an appointment. Booking for an appointment online doesn’t allow you …
Incredibly difficult just to set an a appointment don’t have access to my patient portal so I can’t make appointments on there and even then seems like those are ignored, the only way to make one is by calling. For multiple days for over an …
I love the doctor here but it is so INCREDIBLY DIFFICULT to get ahold of the office to make an appointment. I tried logging on to the portal and it won’t let me. I tried resetting the password and it doesn’t work either. I’ve been calling …
I love my doctor and I’ve been coming here for years, but I will be changing to another primary care BECAUSE NO ONE ANSWERS THE PHONE! Seriously! I waited on hold for 30 minutes with no answer at around 10am. I called back the next day to …
All the reviews stating how hard it is to make an appt are true. In recent years when I have been seen they treat it as if seeing patients is an inconvenience. A recent time I was in I needed a wellness exam to prove my insurance so I could …
Annual check. Dr Bader is Amazing and made sure I was informed and answered all my question. The supporting staff are wonderful people, with smiles everywhere (in their eyes). In and out quickly, with no long wait time. Love this practice!!
My experience with the doctors has been hit or miss. My most positive experience is with my lifetime primary physician. The admin staff here is by far the worst I have encountered. I am going to switch dr.’s just due to their unwillingness …
Be careful if you choose DVFM for your primary care doctors. If you feel that the doctors there aren’t treating you right and you want to change doctors they will black ball you from their practice.
Stacie is great. She’s a good listener and great NP. She addresses all of my concerns and then some. Sarah is a sweet medical assistant. If I could give them a 10, I would do it. If you’re looking for a great doctor Desert View is the place to go.
The office staff was very nice . As a new patient, this was my first meeting with Dr. Wilson . She was very pleasant and seem to really care about me as a patient.
What good is a doctor’s office that refuses to see sick patients if they “exhibit any signs of illness”. The front office staff have always been horrible but for years we overlooked that as we liked the actual doctors/NP’s but after …
I have never had a rude staff member over the phone when calling to schedule an appointment. Sometimes the wait time is a little long, but no more than 7-10 minutes if they are busy. The front desk staff are a bit unfriendly. Despite coming …
I went to this place for a anual exam and I like it
I arrived 15 min before my appointment, I have not to wait a minute, everything was good smooth , friendly front desk ladies .My doctor was so good very …
Their phone system is terrible…I have called twice to get an appointment and both times on hold for at least 18 minuets and never did get anyone to answer. This office is mis-managed…they say try the portal and their portal doesn’t work either. Love my doctor/pa but i cringe every time I have to call.
Been a patient for over 8 Years with Dr Padillia over the years this practice has gone downhill fast, seems under staffed, I have tried getting a hold of billing and left numerous messages and no return calls, I have tried to make …
Received a bill for a routine visit and was encouraged to use the patient portal to pay. The patient portal requires “a pin provided on your first visit” to register – never received this. Been trying for 3 days to get in contact with …
I think I am done with this place. I have tried to call to make an appointment, no answer. No voicemail, it just tells you to wait for someone to answer – apparently my time is not valuable. Tried the patient portal, it’s not working. Does …
First of all, there is nothing more unprofessional than a business leaving rude replies to other reviews. I guess they don’t dispute them since all they have to say is “no surprise” or just an emoji. Anyways, we had an appointment at 11:30, …
My husband had to wait weeks to get in. Once he received an appointment they told him he needed to see a specialist and that our insurance required a referral (which it does not). They made my husband an appointment to see a specialist …
It’s been a few years since I had a visit here and I was nervous to come back after reading the reviews. However, I had a great experience overall (as great as you can have for a doctors visit.) I will admit I waited on hold for 10 minutes …