The Detroit Water & Sewerage Department (DWSD) serves more than 200,000 Detroit residential and commercial accounts. DWSD’s water … See more
Read More| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
735 Randolph Street, Detroit, MI 48226
(Translated by Google) Neither good nor bad.
(Original)
Ni bien ni mal.
(Translated by Google) The call center in Spanish is a joke
(Original) …
3 years after COVID and offices are still closed to in person??? There’s only one person handling landlord accounts and good luck reaching them on the phone.
Great Place to be
Good people
Not the best service
Worst services ever…
People r nice..
Rude and very slow
Long hold.. No answer
They suck $&ck
Rude people. Bad service
Quick and easy service
Speedy and courteous assistance.
Wait times are unreasonable.
One person works there this is crazy
They going to put you on hold forever .
Called and was on hold for 22 minutes. No one ever answered. Unacceptable. 💁 …
They are liars, poor customer service, not for the people
Very bad service online and infield
This is the worst bussiness ive ever dealt with they all need to be fired
I’m disabled and I received quick and great service
They have absolutely ZERO regard for anyone’s time.
On hold as I am writing this no one has pick up the phone very unprofessional invery
They stopped sending email invoices without notification
Shame on the DWD, been on hold for 1 hour and 47 minutes and no answer. Shame on Detroit
This department weights the city down. Employees don’t care about you . You won’t get help unless you yell at management for 6 months.
I was on hold yesterday for a hour and a half and gave up today so far ive been on hold 35 min today…
I’m on hold for a long time it feel like one person work there
Horrible customer service. They give you the run around and do not want to do their job.
We was very please we knowlege attention and professionalism of the service provide by Carlos the cubic number six.
Hard working men and women
You can never get someone on the phone to help you. I would love it if you could do everything online.
I waited an hour and nobody answer the phone. I was charged twice on my credit card
N/A
Make sure you have all day to sit on hold. Over an hour now and i’m still on hold.
Very rude in person. You are called being loud for asking for disability acommodations. Then guard was very loud and loudly told me to leave. It was my pleasure to do so.
Water main break for 3 days still no truck has arrived block without water
I think it would be nice if the contracters and who ever it is that’s working out on the streets would tell us they are turning the water off BEFORE they do it!!!
Incredibly slow and inefficient. And they lock their doors early. The lack of customer service skills is almost impressive.
If you guys keep acting like this we as people will be looking forward to a new water and sewage company else where!
They’ll serve us better than you.
Won’t release a final statement because my name is no longer on the bill. It’s a “final statement” for a reason… Horrible work ethics!
Honestly we have better services in Iraq and the sad part is there is no water there lmao! What a joke, i can’t believe they’re actually called “city water”
Can’t walk and they said I can’t send someone else down there have to be me. AS LONG THEY GET THE MONEY .I DONT SEE THE PROBLEM!! I NEED HELP.
Terrible service terrible, they never answer the phone, I havent received a bill in 4 months, I have to go the office on Grand river and its 6 people behind the window loligagging and the line is backed up
If very poor customer service was a form of torture in the 9th Circle of Hell, the DWSD is what the 9th Circle’s customer service would be modeled after.
If I could give LESS than a 1, then I would. Why would yall lazy tails put a number out there if you wont answer. It’s NO WAY I should be on the phone for this long, listening to this pathetic ring back tone.
I just want my water on 3 hour wait and ring around the
Every time you call you wait for at least 20 min. They don’t tell you before they are coming they say 24 hrs and don’t give you updates. Would give no stars if possible.
Went into the Grand River office the security guy was very helpful and the wait was only a few minutes and the staff member was very helpful and provided me with everything I needed and answered all my questions.
Can’t get DWSD to turn on water at a house that I bought last year.
No rating this is some real BS Covid-19 is real!!!!!!!
I call them and I don’t get straight answer from them , plus the act like little children when you put your foot down on them , & They can not face the truth when you tell them about the way that are acting . If I could give no Stars I would .
Much better than the office on grand river. The office on grand river is much slower and the reps talk to people any kind of way. They are more helpful at this location and faster.
Horrible customer service; prices are absolutely ridiculous!!!! I feel like they’re higher in Detroit than the suburbs!
They don’t answer phones and horrible service
They just need to fire everyone there and start all over. I can’t believe this big company service is this terrible. They need a survey after all calls and service
SERVICE IS GARBAGE. I HAVE A PROPERTY IN DETROIT AND IVE LOST OUT ON THOUSANDS OF DOLLARS BECAUSE AFTER 20+ PHONE CALLS NO ONE HAS EVEN ATTEMPTED TO COME TURN OFF MY WATER. THEY ARE TERRIBLE! I TRIED TO GIVE THEM THE BENEFIT OF DOUBT IN THE …
In line 5 hours to pay bill. People passing thought they were giving away freebees.its inhumane and cruel treatment. Thanks Gary Brown. He dies not care about people. Hanicapped and senior citizens standing in line. I threw up so bad when I got back to my car.
If I could give negative stars, I would. Dealing with DWSD has been horrible. From being given incorrect information to being on hold for long periods of time to refusal to refund my deposit. We will not work in Detroit any more.
THE STAFF IS GREAT. KENYA SMITH WAS NOT HAVING IT, SHE WAS NOT LETTING ME LEAVE WITHOUT AN ANSWER AND A SOLUTION. SHE TOOK TIME OUT OF HER BUSY DAY TO GO UP TO HER SUPERVISORS OFFICE AND GET OUR MATTER CLEARED UP. HER SUPERVISOR IN TURN …
1 out of every 5 people that work there actually have customer service skills. Everyone else should be fired for the lack of professionalism, and poor attitude.
Again and again I have contacted DWSD about a water bill on a water bill on a property I no longer own. It has been almost a year since the property closed, paperwork filed and STILL I get water bills. I hope they resolve this issue.
The people who work for the Detroit water department are the worst people that wprk for our city we’ve had tjem out to check our meter and all they did was look at the outside line when i told them to check the basement one because it spins …
Maybe if people paid their water bill the city could afford to hire better employees!!! Constantly see on the news people trying to get out of a shut off. Pay your damn bill like most people and you don’t have to worry about it.
Ive been calling this place for over a week each time dtaying on hold more then a hour no one never answers. I have the screen shots. Ill be filing a report with the better business bureau they make you give a star to comment it today os 9-9 ive been on hold since 8am its 8:40 now
When my house was low on water, I called this company, and they said it was because there was a water main break down my street…and they were right. So glad I called and asked why this was happening
Very unprofessional. Called to talk to a supervisor for an emergency, they put me on hold for 45 minutes then I had to hang up.
They owe me a refund for my deposit due to me never moving into the home I was suppose to. It has been 3 months and I still have not received my refund. I call daily, no answer. I have waited on hold for a hour and still nobody ever answered.
Welcoming from the security guard to the customer rep who was very understanding.
Not a lot of people waiting which I credit to the multiple methods of payment kiosks and online payment systems. Less people. More technology. Better service.
Basement keeps sending water up whenever we flush, run water, shower and wash clothes. And this other pipe next to where it’s happening that’s covered by cement keeps bubbling up almost like it wants to explode. Iv submitted a request on …
Called 3 days in a row water leaking in basement. From street they claimed some one was coming out still waiting have to vacum water up carpet in basement had to throw out going to call office and see what happens if not going to take …
If I would give zero stars I would, 1. They gave a notice 4 days for shutoff (on a Friday) with no prior notices. 2. They then shut off the water a day EARLIER than represented in the notice. 3. I waited 30 minutes for representative who …
All I want to do is find out my balance and pay my bill. I don’t have my account # available. I just waited a full 30 minutes on the phone and I finally hung up. When you say longer than normal wait times……you take it to the extreme.
BEWARE: if you call you will be treated like garbage. Worst customer service ever. I was given attitude, unprofessionalism at its fullest. I was hung up on and transferred to a survey 4 times before i got someone patient enough to help me.
ZERO STAR! If that was an option they’d be my choice!
Long hold times when you call and the phone reps are extremely rude. The company needs to educate their phone reps on customer service. I hate companies that …
DWS is the worst company to deal with. I never in my entire life seen a company so slow in recieving a payment by money order. Then i was told that they are going to charge a late fee because my payment is late. Its not my problem that they …
Every time I have called I get the same message ” we are experiencing an abnormally high volume of calls. Your call will be answered in the order it was rec’d.”. After being on hold for a very long time I end up just just giving up. If …
I don’t know where they investing their million dollar of fund when still with more broken system. Hour long waiting time on customer service line. Never get expected service while in service center in Downtown. No case or reference number …
A residential water service broke in my neighborhood and took 8 days to fix meanwhile water was flowing all over the place and created a pond out front. This is not the first time the water board has taken over a week to fix a service on their side of the shut off valve in my neighborhood.
Stayed on the phone for 2hours waiting for someome to answer and then a lady came to the phone and hung up. One month they charged me for illegally using when my water was NEVER shut OFF never got a shut off notice and I always paid my …
If I could’ve give them a zero star rating I would have. I’ve sat on hold for over 3 hours and still have not even spoken to a real person. Instead I’ve listened to the same soft pop instrumental for 3 hours. I don’t know if there is a hell …
THE ONLINE PAYMENT SYSTEM IS THE WORST EVER! YOU CAN NOT GET IN EVEN AS A GREST OR PERSON.
I am a Facility manager trying to report low water pressure to our fire pump system. I sat on hold for 30 minutes and finally started calling back over and over until I had someone answer. Ms. Kennedy was wonderful . We are a 160,000 sqft manufacturing business and water supply is critical for supporting life safety of our employees.
Been on the phone now for almost an hour trying to register a new account on my new house. Prepare yourself for being patient while trying to get customer service. Ugh.
I was double charged on my water bill when I went onto the payment site and paid with my debit card…double payments came off my card because of a computer glitch and now they are telling me I can not be refunded for the over payment…and …
Our service was turned off, for absolutely no reason. We’ve never missed a payment.
Someone came by yesterday, while I was home, and turned off our service. Without …
Horrible, on the phone an hour and counting so I can terminate an account at a home I lived at almost 3 years ago. Apparently they never canceled the service at the old house. Also the customer service number hung up or disconnected on me so I had to call back
Awful, awful service – I wish I could go to a competitor. The longest “hold times” I have ever experienced, and awful music to have to listen to – I am guessing some people hang up after listening to this music over and over and over. …
Had a very helpful chat with Andrea on the phone just now to set up my account. She was so pleasant and professional, I just had to give her some praise and recognition here!
My experience was actually pleasant. The lady who helped me explained everything. The guard watched my bag that I forgot on the chair and was very nice to me. Even the woman standing outside the building helped me by guiding me to the right …
Words can’t begin to explain how horrible the customer service of this company is. I’ve been waiting on a final water read for MONTHS! Everytime I call they tell me to email, when I email they don’t respond, they are working from home Bc of …
I started an account. Told them the house doesn’t have water turned on. They told me they’ve never turned it off and to try checking indoor valves. I check everything. Call to report a no water issue. They tell me i need to be at the …
this is such a headache dealing with customer service when their all on remote working from home, i’ve literally been dealing with a refund process for the past 4 months now, this is just not acceptable, im still waiting on my check from …
“I’m charged $25 mo.”- For rain water that supposed to drain-off my property’s short 3’x 10’ sidewalk onto city sidewalk and over the curb into street. ***PROBLEM IS THE WATER DRAINS “ONTO MY PROPERTY” FROM THE SIDEWALK!! *** In essence the …
Hard to navigate to pay bills online.
Suddenly my bill shot up to $600! Called, they were supposed to send me a link …
6+ hours on the phone, final meter read bill was requested for August 23rd, I had to request it again on September 2nd, request was not put in. Requested again September 7th, September 12th, and that’s where I lost count of the days. It’s …
I spoke with one of the emergency representatives regarding very low pressure I was experiencing and they were very polite and helpful. They submitted a work order and informed me someone would be out in 24 to 48 hours to check out the issue.
I have been calling this company because my water is out not because I didn’t pay but due to their portion of not doing their work. I called and asked can they at least give me bottles of water or something so that I could take use the …
How does this company stay in business? I can never get through to this place. Portal doesn’t work. Very frustrating trying to transfer service for a rental property.
I bought a landbank house in December 2021, before I bought the house, I called dwsd to inquire if that property waterline was cut, they told me they didn’t have any documentation that the line was cut, & the amount left on the house was …
MY DRAINE IN THE ALLEY IS CLOGED 7 TO 8 YEARS.FLYS ARE BAD.I CANT HAVE A WASHER IT WONT DRAIN OUT ALL THE WAY .DAD PASSED LIVEING LIKE THIS ALSO I CALL FOR HIM A FEW TIMES A YEAR THEY MARK IT MARK IT..NOTHING HAPPENS…DEPT OWES MONEY FOR DRAINEG THEY SENT A LETTER SAYIN THIS ALSO….HELP ME LIVE WITH OUT FLYS .AND THE LAUNDRY MAT…
DWSD Public Affairs Person Bryan Peckinpaugh is incompetent. His fake passion to move Detroit forward and man of faith shows in his poor concerns with the city and its residents: …
When I struggled to pay, they were very helpful in putting me on a reasonable plan to avoid shut off. I haven’t experienced any bad customer service , I guess due to their technology. I’m able to see my balance online and also have options …
I have lived in my house for 3 months with no water. I have done EVERYTHING to get DWSD to get my water meter replaced. We have played by the rules. Time has come to call the local news. This is a health and human issue and someone needs to …
I am so disappointed! I had my payment set up for autopay but I decided to pay the bill early instead. After making the payment 5 days after the scheduled date of the autopay they withdrew money from account even though I paid. I called a …
Worst city do do business in, even 3rd world countries have better employees to serve customers. Our tax dollars are being thrown out the window and these women don’t even do their job they signed up to do! They don’t have any of the …
Workers Did An Excellent Job Replacing Our Led Pipes This Week Without Blocking The Streets And Driveways. All Of The Workers Were Very Kind Helping Everyone Move Around Their Hectic Work Areas With Patience. Thank You All For Showing Compassion.
First a broken pipe was spewing water non stop. August 2022 finally got clarification the box at the curb was broken. 3 months later still no water service. The box is not connected to my water line . Their suggestion dig up the water main …
I wanted to open an account ( but not start service yet) for my property that I’m rehabbing. I paid the $150 deposit fine. Then a few weeks later I got a bill for $150 more dollars saying I used 9000 gallons of water the past month. I don’t …
I’m so disappointed Detroit deserve better service. It’s 2023 and they still close because of Covid. And when you call to do it online, they have you on hold for 2 hours and when you ask them something they don’t know. …