Unfortunately, this is a money-making office masquerading as medical care. As soon as we arrived, they charged us $1 per face mask for not arriving with our own, which struck me as really odd for a medical provider. First red flag. Next, I …
WARNING! UNETHICAL BUSINESS PRACTICES. Performed extra and unnecessary “scans” during NT ultrasound that *are not covered by our insurance* without explaining these scans before performing them or specifically clearing them with us or …
The worst experience ever would never recommend this place to anyone. rate this place a 0. Also has the worst customer service ever very rude and the place you on hold for 20 to 30 mins
This place is never on time and you have to wait 30-45 minutes after your scheduled appointment to be seen. Extremely unprofessional and not reliable. There has to be a better option than this place
Every time I go, I don’t wait long. Also, I love Dr, Jeff Traynor. He is honest and helped talk me through making tough decisions. I highly recommend trying to see him while there.
I’m actually surprised by the negative reviews. The stuff and the doctor (Dr. Won) were extremely nice and professional, though my issue turned out to be a lot more complicated, the attitude and the general approach was very pleasant.
Appointment was scheduled at 1 pm. And it takes 1 hour to wait. Then they inform that o was add in. So I have to wait extra 45 minutes. Great professionals, but worse stuff and wait time experience.
I’ve read that this place was so rude. It was actually pretty nice. Everyone was nice and talkative. One thing that I would say was horrible was that fee for pictures to get sent to your phone. It’s not worth it at all. I payed 5 dollars …
I had a first trimester ultrasound. The appointment was less than 10 minutes ( I waited about 40 minutes for the appointment). I was charged over $500. Then I called for information about the 20 week ultrasound, which would be over $1000. Check your rates before scheduling an appointment.
Staff here was excellent to us. I read some reviews about billing and other complaints, given I have not dealt with that myself, my review is specifically for the staff. As new parents, I couldn’t have asked for a more reassuring staff.
The receptionist was so rude! And the specialist was not helpful and prolonged the process of getting real help. Before I knew it, my baby was so deformed and was beyond help. Bringing this up to another specialist I was told we could have saved my baby. This is a horrible place and please avoid it at all cost.
I came here for both of my pregnancies. First one had two visits to this office and both visits went well ultrasound techs were very friendly. I had Dr. Traynor my first visit (very little personality) then Dr. Won (seemed friendly) didn’t …
I went to go have an ultrasound done with my wife for our first child. We were recommended this facility by our doctor in Napa. Long story short, we ended up waiting an additional 30 minutes, and once we finally got into the room, the …
I wish I could give a positive review. Unfortunately, I had my first NT test done here. It was HORRRRRRRIBLE! They were 45 minutes late for my appt and I was more than 30 minutes early to my appt. I guarantee if I EVER was to be more than …
The front desk receptionist Teresa was rude over the phone but interrupting me. I called to check the time and date about my appt. She then told me about new protocol call because of the COVID. I understood, but I told her it would be great …
This place has “lost” my appointment on two separate occasions. Upon check in they tell me that I have no appointment scheduled at all. So it’s not like I got the date wrong. My appointment card indicated the date and time but because they …
I like this places a lot.. all the stuff was very professional in all the whole experience! The pictures were really good of my baby and my husband and me were treated very good. The place is nice and clean so is enjoyable the experience. I …
Dr. Traynor and Dr. Won, although they have very different personalities, are excellent and highly skilled. I saw them all during my high-risk twin pregnancy and feel very confident I was in very good hands. The lab techs are amazing – they …
Staff is extremely rude, Dr. is extremely rude would give zero stars if I could. I called back the business day after my appointment Explain how I do not feel like my scan was done thorough, they transferred me to a doctor he was the most …
I am on my second visit to this practice and I have yet to be take on time or close to on time. Even when you make one of the first appointments of the day, they have still had me waiting for almost an hour. You can tell they really pack in …
My appt is at 7:45 AM, they open at 8:00 AM. When I got here at 7:40, there were already 5 people waiting in the lobby. That’s why they’re always backed up. They set up a bunch of people for the same appointment, which explains why you end …
I understand the providers deal with lots of pregnant women on daily basis and it can become commonplace, but it’s important to understand that for the woman the baby is unique, important and so is she – and both deserve to be treated with …
Wish I could give 0 stars. My first appointment for my nuchal translucency scan was at 8:45am and when I got there, the place was packed. They didn’t call me until 9:30am AND they charged me $5 for an u/s photo. I couldn’t believe it. I have NEVER been charged for an ultrasound photo. I’m dreading going back my for 20 week.
Having a baby during a pandemic is no joke. The uncertainty of appointments, the extra steps to ensure care is safe and that you are being for. It’s a lot to worry about. …
I had my NT scan today and was scared because of reviews but my appointment was at 11:15 and I was out of there at 12:30! My ultrasound tech was PHENOMENAL and so was the doctor. I’m not sure why there are so many horrible reviews but the staff was incredible in my opinion.
First appointment was amazing the assistant was either Vanessa or Liseth very amazing nurses! Now this appointment sucked! I requested the same doctors and nurse from my first time and wanted to do my gender test but they didn’t put it on …
The secretary on the phone was absolutely rude. All I was trying to do was follow up on a referral I’d gotten with my doctor to see a high risk OB and the entire time she was snappy, insisting to know details of my pregnancy that didn’t …
The doctors and technicians are fine (I guess, it’s hard to really judge since all my scans were normal, no complications etc.)
But the front desk and the billing department are really something. First, …
So many frustrating things about this office – where do I even begin?! Wish there was anywhere else I could go but unfortunately, they’re the only game in town. …
After reading all of the negative reviews, I came here bracing myself and I actually had a very positive experience. Yes, I had to wait on hold when I called to book, and honestly that’s happening with most offices right now. Yes, I had to …
I understand the bad reviews. It’s mainly the front desk. The other staff and doctors have bee fantastic. They never answer the phone and have an attitude often so they must be very understaffed. I never receive reminder calls and every …
One of the worst place’s you could ever go. I arrived around 9:40 my appointment was scheduled for 10 am. They called this lady who’s appointment was at 10:15 before me. I tried to remain in good spirits. I was called around 10:52 right off …
I’m a high risk pregnancy. I’ve been seeing them for over almost 2 months now, with 3 more visits remaining. They have gone above and beyond to make sure my pregnancy is as comfortable as can be. Every time my husband and I go, the …
I read every bad review and I’m sorry so many people had such bad experiences. I’ve only been here twice and it was perfect. The only thing I wish I could change is that they let kids in because I’m not from the area and have no one to …
They don’t have a good system for digital copies . I wish I could avoid the unnecessary 5$ charge , they show me a fine print that says there is no refund unless I call them. …
Ignored referrals since January 2022, it’s now July and every month when I call I’m told that the scheduler is “out of the office and will call me back”. It’s not uncommon to be put on hold for up to 18 minutes before being told that I will …
Good experience. Having read the reviews, I embraced for an hour wait, but our appointment was only about 15mins late, which is totally understandable, I have no issues with that. Receptionists, ultrasound specialist and the doctor were nice. Will be back for anatomy scan in January.
My appointment was at 1.45pm and I got there 15min early as I was told on the phone when making the appointment. I got my paperwork ready in advance, ID and insurance card in hand making the checking in process very smoothly. I had to fill …
Wow! Came in with my wife and 3 year old to find out the gender of our second baby (a major appointment we have been looking forward to for a long time) and we were told children aren’t allowed in the building due to covid. Really? No …
Not really sure how this place can have such low reviews, but our experience today was definitely 5stars worth. Visited Diablo Valley for first trimester screening/ultrasound and had a really good experience. The place was clean, staff was …
This place deserves much better reviews than it’s getting. We go here weekly for checkups (high risk pregnancy due to IC) and they’re incredible. They’re always reassuring us, they have a good attitude, just everything. And they CLEARLY …
When you’re in a high risk pregnancy, you want someone on your side who’s willing to pull out all the stops to make sure things go well. These guys do. We leave every appointment reassured that everything is going to be fine. Dr. Won …
So at the moment no children are allowed in the building. Prior to you arriving you print out some papers to fill, which i though might make the process faster…NOPE!! once your in the lobby, they give you more paper to fill in(ugh). If …
I paid for my ultrasound photos and did not receive them. When I went back, they said it was too late to get the photos and I cannot receive a refund since it was past 48 hours. Since I cannot get a refund,they could at least send me my photos!!
Both times I came here my wait was short and the tech and doctor were professional and friendly. I did arrive 15 minutes prior to both appointments with paperwork ready per the instructions on their website. …
After having a not so spectacular experience with Dr Traynor, I was able to have my monthly ultrasounds with Dr Won. She is so kind, knowledgeable and pleasant to interact with. …
my appointment time came and went 30 minutes ago and no one has said anything… crowded depressing waiting room. it’s like this every time. also annoyed at having to manually fill out the same paperwork for what is at least my 5th time. if we have another i think ill pay for NIPT to avoid coming here ever again.
Waited 45 minutes to be turned away due to a minor cough. (Yes, I wore a mask). Multiple negative COVID tests and having seen multiple providers since the onset of the cough was insufficient mitigation. Was told I could take another COVID …
I just moved to the east bay and I don’t have any family or friend here who can watch my baby while I have this ultrasound. So I had to take my baby to the office. They said this place is only 18+ allow and my one year old baby is not even allow to stay in the waiting room. They just force me to take her away.
I had the most amazing service here for my first appointment. The front desk staff were friendly, competent, and professional. My ultrasound tech was wonderful and had a fun sense of humor with us. She and Dr. Won made my husband and I feel …
Beware their automatic scheduling which is often not medically necessary and thus NOT covered under insurance. Also the billing seems to take MONTHS so you don’t actually realize this is happening until too late. …
Stay away. Unprofessional folks who are just focused on maximizing the number of patients going in and out and not actually providing an iota of care to the patients. Evident from the behavior of front desk folks to nurses and doctors that work there. Go here if there is no other place left in the world to help you out.
I see they already have low stars. Well they will have another one. My daughter drove all the way from Dublin for her 200 appointment she is 8 months pregnant. The so called office manager who would not give up her name told my daughter her …
PLEASE BE AWARE of the form you fill out about “Performing additional evaluations deemed medically necessary by Dr. Won and Traynor…” in your NT Ultrasound appt. If you fill out in the questionnaire that you are advanced maternal age …
This is not my usual doctor’s office but I have been instructed to visit the office multiple times for their high-tech ultrasounds and measurements (my usual OB office is in Napa). The wait times are usually 30 minutes or more past your …
Horrible experience. They don’t allow children inside and fail to mention this when making your appointment. Not sure how people without a babysitter or support system can even make their appointments. My 3yr old son had to use the restroom …
My experience with the medical professionals here have been great. Yes the waiting room is busy and you may have to wait a bit for your scheduled appointment, but that happens. I could say that the front desk could use some tightening up. …
Unfortunately, this is a money-making office masquerading as medical care. As soon as we arrived, they charged us $1 per face mask for not arriving with our own, which struck me as really odd for a medical provider. First red flag. Next, I …
WARNING! UNETHICAL BUSINESS PRACTICES. Performed extra and unnecessary “scans” during NT ultrasound that *are not covered by our insurance* without explaining these scans before performing them or specifically clearing them with us or …
Worst experience. Please find an alternative.
Great place…. Customer service great.. nice clean great people that make your experience comfortable and enjoyable
Had a good experience with them.very caring doctors and staff.
The worst experience ever would never recommend this place to anyone. rate this place a 0. Also has the worst customer service ever very rude and the place you on hold for 20 to 30 mins
Don’t ever tell a veteran referred to your office that they have no active service.
Avoid this office if you can. They failed to follow the shipping instruction on our testing sample.
Almost impossible to get your call answered let alone schedule an appointment. Doctors and sonographers are great though, if you can get in!
I went here 2 times for my ultrasound and I always feel great service and friendly nurse.
This place is never on time and you have to wait 30-45 minutes after your scheduled appointment to be seen. Extremely unprofessional and not reliable. There has to be a better option than this place
Every time I go, I don’t wait long. Also, I love Dr, Jeff Traynor. He is honest and helped talk me through making tough decisions. I highly recommend trying to see him while there.
I’m actually surprised by the negative reviews. The stuff and the doctor (Dr. Won) were extremely nice and professional, though my issue turned out to be a lot more complicated, the attitude and the general approach was very pleasant.
Appointment was scheduled at 1 pm. And it takes 1 hour to wait. Then they inform that o was add in. So I have to wait extra 45 minutes. Great professionals, but worse stuff and wait time experience.
the receptionist lady was very rude to my children because they are not allowed.
Terrible. Their facilities were unkept. Had to wait nearly an hour to be seen. WAY too many people in the waiting area. Doctor had no bedside manner.
I’ve read that this place was so rude. It was actually pretty nice. Everyone was nice and talkative. One thing that I would say was horrible was that fee for pictures to get sent to your phone. It’s not worth it at all. I payed 5 dollars …
I had a first trimester ultrasound. The appointment was less than 10 minutes ( I waited about 40 minutes for the appointment). I was charged over $500. Then I called for information about the 20 week ultrasound, which would be over $1000. Check your rates before scheduling an appointment.
Staff here was excellent to us. I read some reviews about billing and other complaints, given I have not dealt with that myself, my review is specifically for the staff. As new parents, I couldn’t have asked for a more reassuring staff.
The receptionist was so rude! And the specialist was not helpful and prolonged the process of getting real help. Before I knew it, my baby was so deformed and was beyond help. Bringing this up to another specialist I was told we could have saved my baby. This is a horrible place and please avoid it at all cost.
I came here for both of my pregnancies. First one had two visits to this office and both visits went well ultrasound techs were very friendly. I had Dr. Traynor my first visit (very little personality) then Dr. Won (seemed friendly) didn’t …
I went to go have an ultrasound done with my wife for our first child. We were recommended this facility by our doctor in Napa. Long story short, we ended up waiting an additional 30 minutes, and once we finally got into the room, the …
I wish I could give a positive review. Unfortunately, I had my first NT test done here. It was HORRRRRRRIBLE! They were 45 minutes late for my appt and I was more than 30 minutes early to my appt. I guarantee if I EVER was to be more than …
The front desk receptionist Teresa was rude over the phone but interrupting me. I called to check the time and date about my appt. She then told me about new protocol call because of the COVID. I understood, but I told her it would be great …
This place has “lost” my appointment on two separate occasions. Upon check in they tell me that I have no appointment scheduled at all. So it’s not like I got the date wrong. My appointment card indicated the date and time but because they …
I like this places a lot.. all the stuff was very professional in all the whole experience! The pictures were really good of my baby and my husband and me were treated very good. The place is nice and clean so is enjoyable the experience. I …
Dr. Traynor and Dr. Won, although they have very different personalities, are excellent and highly skilled. I saw them all during my high-risk twin pregnancy and feel very confident I was in very good hands. The lab techs are amazing – they …
Staff is extremely rude, Dr. is extremely rude would give zero stars if I could. I called back the business day after my appointment Explain how I do not feel like my scan was done thorough, they transferred me to a doctor he was the most …
I am on my second visit to this practice and I have yet to be take on time or close to on time. Even when you make one of the first appointments of the day, they have still had me waiting for almost an hour. You can tell they really pack in …
My appt is at 7:45 AM, they open at 8:00 AM. When I got here at 7:40, there were already 5 people waiting in the lobby. That’s why they’re always backed up. They set up a bunch of people for the same appointment, which explains why you end …
I understand the providers deal with lots of pregnant women on daily basis and it can become commonplace, but it’s important to understand that for the woman the baby is unique, important and so is she – and both deserve to be treated with …
Wish I could give 0 stars. My first appointment for my nuchal translucency scan was at 8:45am and when I got there, the place was packed. They didn’t call me until 9:30am AND they charged me $5 for an u/s photo. I couldn’t believe it. I have NEVER been charged for an ultrasound photo. I’m dreading going back my for 20 week.
Having a baby during a pandemic is no joke. The uncertainty of appointments, the extra steps to ensure care is safe and that you are being for. It’s a lot to worry about. …
I had my NT scan today and was scared because of reviews but my appointment was at 11:15 and I was out of there at 12:30! My ultrasound tech was PHENOMENAL and so was the doctor. I’m not sure why there are so many horrible reviews but the staff was incredible in my opinion.
First appointment was amazing the assistant was either Vanessa or Liseth very amazing nurses! Now this appointment sucked! I requested the same doctors and nurse from my first time and wanted to do my gender test but they didn’t put it on …
The secretary on the phone was absolutely rude. All I was trying to do was follow up on a referral I’d gotten with my doctor to see a high risk OB and the entire time she was snappy, insisting to know details of my pregnancy that didn’t …
The doctors and technicians are fine (I guess, it’s hard to really judge since all my scans were normal, no complications etc.)
But the front desk and the billing department are really something. First, …
So many frustrating things about this office – where do I even begin?! Wish there was anywhere else I could go but unfortunately, they’re the only game in town. …
After reading all of the negative reviews, I came here bracing myself and I actually had a very positive experience. Yes, I had to wait on hold when I called to book, and honestly that’s happening with most offices right now. Yes, I had to …
I understand the bad reviews. It’s mainly the front desk. The other staff and doctors have bee fantastic. They never answer the phone and have an attitude often so they must be very understaffed. I never receive reminder calls and every …
One of the worst place’s you could ever go. I arrived around 9:40 my appointment was scheduled for 10 am. They called this lady who’s appointment was at 10:15 before me. I tried to remain in good spirits. I was called around 10:52 right off …
This place sucks. The front desk lady was rude. She walked away and doing her stuff while I was asking questions. …
I love this place! From Dr. Kellert to Dr. Traynor and all the ladies (front office and ultrasound techs) they are all AMAZING.
I’m a high risk pregnancy. I’ve been seeing them for over almost 2 months now, with 3 more visits remaining. They have gone above and beyond to make sure my pregnancy is as comfortable as can be. Every time my husband and I go, the …
I read every bad review and I’m sorry so many people had such bad experiences. I’ve only been here twice and it was perfect. The only thing I wish I could change is that they let kids in because I’m not from the area and have no one to …
They don’t have a good system for digital copies . I wish I could avoid the unnecessary 5$ charge , they show me a fine print that says there is no refund unless I call them. …
Ignored referrals since January 2022, it’s now July and every month when I call I’m told that the scheduler is “out of the office and will call me back”. It’s not uncommon to be put on hold for up to 18 minutes before being told that I will …
Good experience. Having read the reviews, I embraced for an hour wait, but our appointment was only about 15mins late, which is totally understandable, I have no issues with that. Receptionists, ultrasound specialist and the doctor were nice. Will be back for anatomy scan in January.
My appointment was at 1.45pm and I got there 15min early as I was told on the phone when making the appointment. I got my paperwork ready in advance, ID and insurance card in hand making the checking in process very smoothly. I had to fill …
Wow! Came in with my wife and 3 year old to find out the gender of our second baby (a major appointment we have been looking forward to for a long time) and we were told children aren’t allowed in the building due to covid. Really? No …
Not really sure how this place can have such low reviews, but our experience today was definitely 5stars worth. Visited Diablo Valley for first trimester screening/ultrasound and had a really good experience. The place was clean, staff was …
This place deserves much better reviews than it’s getting. We go here weekly for checkups (high risk pregnancy due to IC) and they’re incredible. They’re always reassuring us, they have a good attitude, just everything. And they CLEARLY …
Drs and medical staff are all great, so if wasting time doesn’t matter to you at all, then you can ignore the rest of this post. …
When you’re in a high risk pregnancy, you want someone on your side who’s willing to pull out all the stops to make sure things go well. These guys do. We leave every appointment reassured that everything is going to be fine. Dr. Won …
So at the moment no children are allowed in the building. Prior to you arriving you print out some papers to fill, which i though might make the process faster…NOPE!! once your in the lobby, they give you more paper to fill in(ugh). If …
I paid for my ultrasound photos and did not receive them. When I went back, they said it was too late to get the photos and I cannot receive a refund since it was past 48 hours. Since I cannot get a refund,they could at least send me my photos!!
Both times I came here my wait was short and the tech and doctor were professional and friendly. I did arrive 15 minutes prior to both appointments with paperwork ready per the instructions on their website. …
After having a not so spectacular experience with Dr Traynor, I was able to have my monthly ultrasounds with Dr Won. She is so kind, knowledgeable and pleasant to interact with. …
my appointment time came and went 30 minutes ago and no one has said anything… crowded depressing waiting room. it’s like this every time. also annoyed at having to manually fill out the same paperwork for what is at least my 5th time. if we have another i think ill pay for NIPT to avoid coming here ever again.
Waited 45 minutes to be turned away due to a minor cough. (Yes, I wore a mask). Multiple negative COVID tests and having seen multiple providers since the onset of the cough was insufficient mitigation. Was told I could take another COVID …
I just moved to the east bay and I don’t have any family or friend here who can watch my baby while I have this ultrasound. So I had to take my baby to the office. They said this place is only 18+ allow and my one year old baby is not even allow to stay in the waiting room. They just force me to take her away.
I had the most amazing service here for my first appointment. The front desk staff were friendly, competent, and professional. My ultrasound tech was wonderful and had a fun sense of humor with us. She and Dr. Won made my husband and I feel …
Beware their automatic scheduling which is often not medically necessary and thus NOT covered under insurance. Also the billing seems to take MONTHS so you don’t actually realize this is happening until too late. …
Dr. Won is fantastic. Wish I could have her as my regular OB!
Wait times are horrible! Even at 6:15 in the morning, they’re typically late.
Stay away. Unprofessional folks who are just focused on maximizing the number of patients going in and out and not actually providing an iota of care to the patients. Evident from the behavior of front desk folks to nurses and doctors that work there. Go here if there is no other place left in the world to help you out.
I see they already have low stars. Well they will have another one. My daughter drove all the way from Dublin for her 200 appointment she is 8 months pregnant. The so called office manager who would not give up her name told my daughter her …
PLEASE BE AWARE of the form you fill out about “Performing additional evaluations deemed medically necessary by Dr. Won and Traynor…” in your NT Ultrasound appt. If you fill out in the questionnaire that you are advanced maternal age …
This is not my usual doctor’s office but I have been instructed to visit the office multiple times for their high-tech ultrasounds and measurements (my usual OB office is in Napa). The wait times are usually 30 minutes or more past your …
Horrible experience. They don’t allow children inside and fail to mention this when making your appointment. Not sure how people without a babysitter or support system can even make their appointments. My 3yr old son had to use the restroom …
I appreciate the current COVID measures taken to keep limited individuals in office. …
My experience with the medical professionals here have been great. Yes the waiting room is busy and you may have to wait a bit for your scheduled appointment, but that happens. I could say that the front desk could use some tightening up. …