I recommend this place to anyone looking to get x-ray, ultra sound, MRI or any other imaging request. This place was clean, service was prompt and the staff was extremely friendly. Will use them again for sure.
Very satisfied with the staff. Top 🔝 equipment and very clean.. i was completely satisfied. nuclear stress test done efficiently and super quick. was very impressed . thanks DCA …
Felt safe in the DCA environment; staff very professional & accommodating;
My procedure was done by a very professional, understanding & concerned staff member.
If I could give this place 10 stars I would! Amazing consumer service! Everyone i encountered was incredibly sweet, professional, accommodating. Everything is clean. Rooms are big. Very happy. Highly recommended!
Very well run operation. All personnel were very professional, kind, caring and could not have made getting a STAT MRI an easier or more pleasant experience.
Katie was wonderful! She’s professional, skilled, and kind. She made what is a difficult situation for me into a tolerable one. Thank you Katie. Btw, Anthony is wonderful too!
I love DCA! I won’t go anywhere else for imaging. They take care of people, you’re in and out of there and their techs are top notch! Reports are in about a day or less. You can’t compete with that.
Of the three locations I have been to, this is the worst. I work in the healthcare industry and am the son of a physician, who has practiced in the county for more than 30 years. He refers all of his patients to this provider… and they …
The ultrasound tech read the script wrong and did not assess my whole breast. Only the reason for them test which was lesion at 3 o’clock. She said that was what was ordered. My breast surgeon was not happy.
WARNING: SHOP AROUND!!! My physician ordered a treadmill stress test without nuclear imaging from DCA. DCA attempted to charge $713 for that test. I thought there had to be a mistake, so I called them back to confirm that this was just …
Excellent facility. State of the art equipment; very competent staff; no waiting and quick turn around time regarding the results. This is the place to go to–tell your friends.
Always very professional and sanitary. I would have given five stars except they have the wrong insurance information and they could not fix it in person and I can’t seem to get ahold of anybody on the phone to fix it. So that is frustrating.
Had a very good experience, especially with the Covid rules. I found the wait time a whole lot less than in normal times. Everyone was very pleasant and helpful .
I was the last patient that evening. When the young lady at the reception desk saw what my problem was she assisted me with filling in the computer questions. The tech was absolutely professional. I would not go anywhere else.Thx to all @ DCA.
The DCA in Delray Beach, FL is clean and professional. All the technicians and office personnel have been courteous and helpful. Would recommend this location is any patient.
I am always impressed by the efficiency of this center. From the receptionist to the technologist. Everything was explained to me.
The tech showed me the pics of my mammogram explaining exactly what I was looking at.
My bone density test went very well- the technician was professional and thorough. I do need to get bsck in for a follow up mammogram and it will take weeks so I’m concerned about the delay.
MARCH 29, I had an evening appt.I was so scared and had anxiety because the tube and noise ,but the gentleman who did my MRI was the best, kept checking on me made me feel comfortable, it made such a difference in my experience ,I can’t thank him enough.O appreciate him so much!
My appt was st 815am for an ultra sound which had already been canceled once due to Irma and again due to DOA scheduling error. At 805 the woman at the registration desk who claims she is most sr because there’s no manager on Saturdays …
This facility is extremely clean and well organized, check in was a breeze and wait time was minimal, i waited in my car and they text me when they were ready for me, James, the tech that took care of me was phenomenal, explained everything to me clearly and was very friendly and professional, I would highly recommend this facility
Miserable experience- felt very rushed and just like it was a business. There was no air so on top of being in a closed machine you are sweating with a mask on! No choice of music- definitely doesn’t take the extra step like other places. Will never return
Very caring Diagnostic Center for Mammograms. All of the staff are great. The new online system made me feel very comfortable. The COVID checks and protocols made me feel safe.
Appointment went like clockwork. My nephrologist called with the results of my kidney ultrasound a few days later. My kidney is no longer blocked, and life is back to normal. What’s not to like?
The hygienic procedures were incredibly good and thoughtful I was lucky enough to have a lovely technician and everything was done quickly and efficiently but unfortunately for the first time I had significant pain after the procedure this is never happened before and I have no idea why did
Was always texted or told if I was gonna have to pay something. This time never told and never texted. Don’t forget to bring your card because they will charge you for everything even with insurance. Don’t know what it was for and neither did they. Hope they text me what it was for.
I have to say it’s gateway location is really nice and clean. I was there for only an hour to complete the whole process. The only thing I noticed was that employees seem annoyed with their job or they don’t like the job. It won’t hurt for them to smile more and be a bit more courteous.
My experience at Diagnostic Centers of America @Delray Beach for a mammography was excellent. I was taken right away and Nicole, my technician, was lovely and made me feel very comfortable.Everyone was very professional.
There is a diagnostic just outside my complex in Boynton but I chose to drive to Delray office because the staff at Boynton were very unprofessional.
Delray office was just the opposite. They went beyond their duty to welcome a …
I showed up 15 minutes early as directed. I checked in and from that point had to wait 50 minutes in my car until I was called in. After that everything ran smoothly.
Your process in these trying times are exceptional! Your staff is second to none, caring, compassionate people from the front desk to the technicians. Thank you for your wonderful service.
I didn’t have to wait😄. The reception staff was attentive and careful in complying with the COVID19 safety rules. The service of the X-ray staff was excellent. I recommend this place. Thanks you. …
Unfortunately I did not have a good experience in Delray. Tech was rude, grabbed my arm for injection and did not respond to my only question. I have been for many tests in my lifetime, and have never been treated so rudely. Sorry to …
Worse possible attitude from the registration, cashier and supervisor. This must be a trickle down problem, management must be this way, because this is a toxic environment. …
Please forgive me but I think my techs name was Sara.. please check her name.. she was the sweetest, friendliest and professional lady..when someone comes in for ANY type of test the patient feels anxious.. my lady was just human more than …
diagnostic centers of America makes all my tests easy. From filling out paperwork online to coming in ready for my tests without waiting. I have been using them for years and will continue to do so for all my diagnostic needs
My visit to get my MRi was professional and pleasant and quick. My Dr. Was sent the results quickly so I could move along with the next phase of my recovery. Thank you.
Practice of health and safety during these times of COVID 19 is important and performed very well. I felt safe. Staff was very informative and helpful throughout.
Very nice facility and the staff was very professional and friendly. The rime spent to get two tests done was very speedy with minimal wait time. Check-in via text was easy.
From the front desk, to the girl who takes us back to the testing room, to the imaging technician, to the check out desk, everyone shows a high level of professionalism. Very please with the services at DCA!!!
Diagnostic centers of America is the best that I recommend anyone to do all kind of testing: from cat, x-Rays, and mammography etc…
I love going there , when I go there I feel like home. Whenever locations you …
Front desk associates were not the most friendly and inviting but my Mammogram technician was AMAZING! The sweetest most caring radiology related technician I have ever come across 🙌🏼 …
From the initial contact of my doctors office it took 5 days to receive a 5 minute CT scan that was scheduled at 7:45pm and had to travel 20 minutes to the facility when there is a facility less than 10 minutes from my home. Plus was called at the last minute to come in early. Technician couldn’t understand why I was scheduled so late.
I am very pleased & impressed on procedures/guidelines they use during pandemic for safety and care! Entire staff very professional, freindly and knowledgeable! …
I was seen shortly after my appointment time, and the staff was friendly and professional. Had me in and out quickly with results in hand. Great experience!
Always a pleasure to interact with this place. Everyone is professional and pleasant. In these difficult times they practiced strict social distancing and mandated mask wearing. I feel confident in their results as well.
I arrived on time and the process was professional and handled in a timely manner. I was very pleased with every one who took care of me. and made me feel comfortable.
Great People make Greater Health Care SERVICES !!!
Thank YOU DCA for saving Me.
* My Wife and I Both LOVED the care We received. THANKS and Much RESPECT
The Marshall Family
I appreciated the kind and patient customer service I received at this Diagnostic Centers of America on Jog Rd in Delray Beach, South of Atlantic Avenue. I had help in scheduling my appointment and in getting a copy of my images when the …
Had my test. Not one person was even mildly pleasant. Medical Records Lady borderline nasty. They think they are doing the patient a favor. The high and mighty attitude inexcusable. Giving it the worst review because of this.
I was texted to my car, to go in for my CT Scan, once they were ready for me. The scan then was over in a flash. Everyone I saw was very pleasant and helpful. Standards in DCA seem high and top precautions being used against Covid-19.
Today i was supposed to have an MRI of my ankle at 8:05pm, i showed up 15 min early as requested, notified them i had arrived and was told to wait in my car till i was called inside, 2 hours later, after every other patiant has left and im …
I came into your facility on Jog Road in Delray Beach today for two MRIs. What is the name one more time. Betsy was so absolutely wonderful, she was happily helping people. Nassar was my MRI tech and he was awesome also. 👍👍👍 …
Technician was FANTASTIC, AS ALWAYS!!!! I had an hour wait which was very unusual for DCA. But, during these trying times, I can accept the apology I received from the front desk!
Going for a CT during this pandemic was a little scary but DCA took care of all of my fears. Checked in via phone while at home- text to let them know I was there and when I received the text to come in I was screened for fever and symptoms and then taken right back. Wonderful experience instead of the one I was dreading.
Everyone from the front desk to the gentlemen working in the MRI room at the location were super friendly and helpful, a truly remarkable experience! It was after my visit where I was disappointed. I was sent a text asking to send a review at 6:11 am. That’s right, 6:11 am! Thanks for waking me up DCA. Not cool…
Diagnostic Centers of America has always been a very excellent and professional Service for my individual health needs and getting MRIs and x-rays etc. The staff is very professional courteous and knowledgeable and help you to get through whatever imaging that you’re going to receive on your visit I highly recommend them!
Everything went very well from start to finish. The new check in and online registration was very easy. People were well spaced out in the waiting room. I felt very safe
Very poor experience. Front desk personnel treated me with bad manners,disrespectful ; Being a handicapped person I requested help to remove gloves i was wearing and your personel negated to do it. . I wrote a complain of your services …
Asked to sit in area where people were not congregated and was accommodated, scheduling system has improved dramatically, although it could be due to Covid, taken almost immediately rather than waiting 30 mins or more past appt time. If this continues after Covid you have definitely improved your service. Time will tell
I always very happy with DCA services. This time again they gave me excellent service and care. Sent my MRI result very quickly to my doktors. Thank you.
Too much on line filling in precheck in. Had a 6:25pm appointment and waited 45 minutes To be seen. Lame excuse by technician didn’t help. Hope to go elsewhere my time is valued. Also restroom was deplorable.
It took 2,tries and 4 hrs on 2 different days to get an u/s of my renal arteries done. Apparently No one follows thru to see if Rx or auth. Is in place before making an appt. Secondly. I was not informed that tech was not in on Sat. To do my u/s. Had to wait 2hrs each visit. Unacceptable and very poor customer service.
Everyone is So Nice,Always. Wouldn’t go Anywhere Else. They are All Wonderful People. Very comfortable in the hands of these Professionals! Clean and Always on time. Thank You DCA
Terrible service, when you call their phone # you get re-routed for 25mins on hold, what ever happened to an operator picking up the phone, nope not this place just wait on hold forever. …
The people were friendly and nice. The only challenge I had was they had to stick me 3 times to be able to draw blood. That was the first time that has happened to me. Was not pleased about that.
The facility is clean and comfortably cool. The staff is friendly, kind and caring. The only issue I had was that it was too crowded during my last visit. People were walking in, most probably before they was called to come in.
I went in for an MRA and the people staff was very casual and very friendly however they do need to work on their communication with insurance companies because it took me 2 months to get a date set up for me to go in to have my MRA done other than that it was a very pleasant experience
Each employee, from reception desk to temperature screener to escort and technician, that I encountered at the Jog Road office in Delray Beach was courteous, welcoming, pleasant and professional. Keep up the good work!
The Diagnostic Center of Delray Beach is extremely professional and I just love to go there for all my diagnostic issues. They are always mindful of making sure the appointments are scheduled so people don’t have to wait long periods of time.
DCA on Jog Rd., in Delray Beach is great. DCA is taking very strict Covid safety procedures to protect their clients. The lobby, waiting areas, changing rooms, and procedure rooms are very clean. The technicians are above average in …
DCA is a very courteous center. I arrived and was taken immediately for a bone density test then onto a mammogram and ultrasound. Every technician was extremely courteous and helpful. …
As I mentioned to the technician administering the test, if you have to have medical testing, this is an excellent place to do it. The beautiful new surroundings complemented by the efficient, personable service, made for a very good experience. Highly recommended.
The staff I met and worked with were professional and courteous. However, I had to wait for an hour in my car with no update. I had to go in and find out what was happening. Better communication should happen.
DCA created a safe and welcoming environment for my appointment last week along with getting my results to me quickly which is always a relief. I’ve used them for years and their services have always been top notch, needless to say I will continue to use DCA. 🙂
As to taking temperature before getting in, I do have a problem with that. The supervisor, Luis Batista wanted to check it on my forehead, I refused and asked him to take it on my wrist. He refused and told me with an arrogance that he …
Everything went smoothly and I felt very safe. She lets people in the waiting room might have been better but they had good spacing. Technician was very good
The Radiology Technologist I had was great. The check-in process on your cell phone is unrealistic. I’m not taking pictures of my script and insurance card and uploading it.
Super friendly staff and Uber clean facility! They followed up to prior to my CT scan! I have been going to this location since I moved up to Delray! Never a bad experience!
Used text messaging to pre-register days before. They texted me when it was time to come in, and someone was waiting to take me back for my test. Place is immaculate, efficiently run. Everyone is nice. Great experience.
Very pleased with Diagnostic Centers of America. They were very professional and I did not wait long for my appointment. I was in and out quickly and test results were sent to my doctor promptly. …
I am recovering from breast cancer treatment and needed an x ray for back and pelvis from a fall.
The tech didn’t even introduce herself. Told me to lay on my back on the table. …
AWFUL CUSTOMER SERVICE AND UNORGANIZED! I injured my shoulder and was in an incredible amount of pain. I made an appointment for an mri with a doctor referral. The course of the following 2.5 weeks consisted of getting different information …
During covid felt very safe. The technician couldn’t have been nicer or more willing to make me feel comfort. DCA have always made me feel this way but their protocols for keeping us safe is above and beyond
Excellent intake process. Social distancing maintained. This is a good facility, but like all places where younger millennials work–they have to realize we older folks NORMALLY don’t hear perfectly, so we don’t hear much at all when you …
I was very disappointed with the care I was given. The tech who gave me my ultrasound appeared to be nasty, distant & unhappy with her job. There was no communication except directions to turn & when it was completed I was told to leave …
There’s good reasons why so many physicians refer their patients to DCA: Great COVID-19 protocols, courteous and professional staff, prompt communication to the doctor, and physician access to DCA’s portal so the doctor caran personally review the images. And for me the patient, all of this helps ensure my quality of care!
I had a MRI today at the Jog Road facility. The front desk staff and the technician who took me to the imaging room were courteous but the two technicians who did my imaging were gruff and not helpful. I have MS and had issues getting off …
My experience at DCA in Delray Beach has always been excellent from the registration personnel to the techs and check out staff. They are very organized and have the best Covid safe process Ive come across anywhere. They have consistently been a very professional organization and I would highly recommend them.
Staff is nice and they made the process easier in these hard times in terms of checking in. They’re accommodating to ones needs. I was really nervous snot having my 1st MRI but the nurses there helped me to calm down.
Good technology, nice facility. Horrible patience from some of the staff. The person doing an IV tried to use 1 glove instead of 2???? Treated me like I was a bother. …
I had the best Mammo ever. It was pain free and the Technician (unsure of her title), Rhonda at the Delray Beach location was amazing. She made me feel at ease and guided me through the steps in a clear manner. I could tell she loves what …
I always carefully select my doctors and médical centers for my good care. I choose Diagnostic Center of America then I called to the schedule phone # and an amazing male voice helped me to set my appointment. I wish to know his name to say …
Wonderful group of people. From the young lady that checked me in to the girl who took my scan. Temperature was taken when I first arrived. Social distancing with their seating and they had someone walking around spraying and cleaning all areas.
I had an appointment for a C/T scan and everyone at the center was friendly, and performed their jobs professionally and efficiently. Also, there was no long waiting period in the reception area – my appointment was handled on time.
Do not adhere to any schedule and when you call them out on it they investigate it, say you are correct, and oops sorry. Oops??????? Really???Plan to wait an hour extra even if you have first appointment in the morning.
I was blown away by the kindness and professionalism at DCA Delray over the past two weeks. This facility has been extremely kind and caring to not only my patients, but me and my family as well. …
DCA on Jog Road in Delray Beach FL is an outstanding facility. The people are all wonderful – competent, friendly, helpful; the technicians performing the various exams are professional and considerate. One of the best experiences I have ever had – when you have to have some of these tests – they make it as pleasant as possible.
Pros: new location is clean, nice decor, good staff.
Cons: Make sure you have time to wait, as appointments vary depending on back up of technicians and type of test needed. …
The waiting room had several people & a number of patients were mulling around. With this virus raging & most of your clientele 65+, I would think there would be a better & safer system in place. The technicians were fine.
This facility has always been clean, professional and speedy. Even during this current pandemic, the scheduling , check-in, check-out and performance of testing was accommodating as well as pleasant. DCA has been my go-to place for …
As a former family caregiver, I’ve been to DCA many times and have always been pleased. Due to my own insurance, I had to use another facility 3 times. What a difference. DCA is far superior. Fortunately, my new insurance is accepted at …
My husband had been to DCA twice, once for x-ray and once for an MRI. Both times he had to wait 35 and 40 minutes, respectively, beyond his appointment time. I don’t understand the need for an appointment if they are going to totally …
I went to DCA to get a CT Scan. It was good to see that they followed Covid proceedures so carefully…masks, cleaning, and spacing. My appointment was handled with efficiency, friendliness, and professionalism.
The care I received during my brain and cervical spine MRI was outstanding. Both technicians were very compassionate and made sure I was well cared for and comfortable.
I gave three stars cause I was send to Mrs.Ashley for check in but she couldn’t find my prescription and she told me to go! So I told her that it is not possible to make an appointment at the diagnostic center with out a prescription sent …
I purposely chose a very early appointment at 6:45 am since I had a work meeting at 8am. The online registration said to send a text “ arrived “ when I got there and I would be told when to come in once they were ready in order to “bypass …
The mri was fine. However the front desk was a different story. Came in 5/27 on Thursday to get an MRI , left in the middle of my shift at work, beacause my Dr ordered this stat! To my surprise the lady said it was tomorrow on Friday the …
Front staff was not friendly at all. Not only did I need to wear a mask, get my temperature taken but I had to walk around with a label that said “screened” on it too. “Got my Star of David” is what I told my roommate. He rolled his eyes in understanding. I WILL NEVER GO HERE AGAIN.
I was able to register on line, which cut out waiting time. I was taken within a few minutes of my arrival. Tech lady was friendly and efficient. Best of all I received great results! Thank you!
The actual MRI of my knee procedure was performed by a friendly and efficient technician. After the MRI, I requested a copy of the CD which was given to me promptly. Unfortunately, I had to wait an exceedingly long time prior to being called in for the procedure.
My experiences here have been great. A year ago something new showed on my mammogram. Immediately that day my mammogram was followed with a sonogram. I then saw the radiologist who called my doctor that same day. I saw her the next day …
The front desk staff was very nice, the tech that did the x-ray super nice, but unfortunately the tech female that did my complete pelvic sonogram was not nice and since it was almost time for her to leave work, she completed the pelvic …
I feel the staff were efficient, Covid Careful, and for the most part friendly…until I got into the imaging room. I realize it is your duty to churn people in and out of there, but I was totally unprepared. I was quickly deposited on …
As a physician I was angered and dismayed by the booking process. I was assured that they have all the info including doctor’s order, however they called me at 7:30 pm to inform me that they do not have an order for my 8:30 pm appointment …
This is the second visit to a DCA. I really like the facilities. They appear to be spotlessly clean the staff is kind and efficient. On my second visit which was the Delray Beach location I have two comments. First, the gentleman who called …
I absolutely Love this Center!! Everything runs as smoothly as you could hope for, with a staff, that has made Every appointment, so easy and a flow that, from the time you make your appointment, till the moment you leave, you know you have …
I’ve been interacting with DCA as a patient and a medical person over the past 20 years. I can honestly say I’ve never had a negative experience. The staff and facility is friendly, very efficient organized and the turn around time on test results is very quick. You keep the bar high! Well done….
Had another appointment at DCA . As usual despite the current continued covid restrictions everything was very proffessional. Staff were very organized and caring despite the differant age groups …
Upon arrival to the Center, on Jog Rd in Delray Beach i checked in on my phone as instructions advised me to do. So I did at 2:17 pm, for a 2:30 pm appt. They advised me that they would notify me when to come in. So I sat in my car and …
They are competent and the front desk staff is very nice. The reason why I am giving them two stars is because of their phone center. They are incredibly hard to deal with.You will have to wait on hold to speak to a live person whenever …
I will be glad to share my experience we had at diagnostic centers of America. Even during these Covid times the staff was very caring and very courteous. They were also very efficient and ready to call me back before I actually had …
Went Perfectly!
I text that I had “ARRIVED” as I was asked to do upon arrival. About 10 minutes later I received a text that someone will meet me in the lobby now. I walked …
I have just one experience with DCA that was excellent services. The branch is at Delray Beach. The reception stuffs are very helpful, nice and professional. I had X-rays of my chest. X-Ray personnel is very professional and Patience too. …
I arrived my appointment at 8:15 am on a Saturday on time. I was checked in and called for my Mammo in less than 5 minutes and was done by 8:35. Always courteous and professional.
Worst customer service ever, I recently had an appointment scheduled for the end of the day, which meant I would only miss 1 hour of work, at 5:45 the day before my appointment they called me and told me that the appointment had to be …
My appt was canceled twice, told first time machine was being callobrated, 2nd one abdomen machine was broken…all the meanwhile I was trying to get my appt in before year end due to insurance. I had scheduled well in advance. The 3rd appt …
ALL COVID questions & procedures were taken before I arrived at my appointment. The facility was clean and patients sat in designated seats with social distancing notes posted throughout the office. Masks were on and I felt safe.
Excellent service! I was scheduled for a mammogram at 10:15. I was texted while sitting in my car at 10:19 to come to the front door. The technician (Jenn) met me at the door, had her associate take my temperature, then walked me back to …
front office staff was great. woman who did the mammogram was gruff and hurried. she had zero “bedside manner.” i felt like a number not a person. unless i can see another technician, i would not go back.
Terrible service today. I watched the front desk person wipe down the tablets with the same cloth. Over 30 minutes after my appointment was scheduled (8:00 am appointment), I still had not been called. When I complained, I was brought to …
Polite, organized, running on time! Online registration is easy and efficient! was able to fit me in same day my doctor told me I needed an MRI. The appointment was that night after work so that was amazing! Received the results next day, less than 24 hours and I’m on my way to recovery
Service and precautionary measures were taken to take care of everyone’s health and safety. I was done with 4 tests in one hour! I was taken care of immediately, preregistered on line and registered online. I was checked in immediately and was taken care of by very caring, knowledgeable and efficient staff.
I had a wonderful experience!! Every single member of staff was sweet, personable and professional. At an extremely vulnerable and sometimes scary time in a womans life, they took the utmost care to be gentle and explain each step along the …
“Technical difficulties”
Operator ineptitude forced me to have 2 additional mammograms. Then the radiologist cancelled a further ultrasound, but the radiology department sent a letter …
Very fast and efficient service, with plenty of staff. Equipment and facility looks modern and new. Nice waiting areas and several restrooms. There’s a coffee, tea, water and soda station. Parking is adequate and easy to find off Jog Road. …
After my test I walked past the check out area. Matt was standing there and I said to him, “May I ask you a question?” Without even looking at me he said, “No you may not” . …
It was very personalized and all the staff were nice. They had a clear protocol for the COVID-19. A protocol which included pre-registration and waiting in your car until you receive a text telling you to come in for your appointment. It is safe and you only sit for a minute before your scan.
Dr’s are terrific. their staff is totally incompetent. they change your appointments. they make and cancel your appointment. they never piut you through to a manager. they submit bills to your insurance for procedures that havent occurred. very inefficient office staff.
Bad check in. Said to check in online and sit in car to when you get there. Didnt happen. Had to go inside and register again after doing it the night before online. After MRI was done, they said in 15 min the disc would be ready. I said …
I feel like they took very good care of me and cared about me. They were very respectful and seemed professional. The facility was extremely clean. And they got my results back to my doctor very quickly. I would use this diagnostic center again in the future if I needed more tests. Thank you
I had a closed MRI of the brain for diagnostic purposes and I found the entire process easy, user-friendly, efficient. The staff is calm, listening, and knowledgeable. The facility is not only clean but has an open, spacious atmosphere. The …
Rarely is there ever an issue getting in and out. My last trip on 8/16/21 was by far the quickest for my annual CT scan. I am switching my mammogram and Bone Density to DCA this year. I will be interested in seeing the difference from my usual testing place for these tests.
My wife just came out of an ultrasound. We had to come back because the appointment had been scheduled different than agreed over the phone and they would not accommodate us, even though fasting was required. Check in was ok, not a lot of …
I received a text the day of my appointment telling me to get there 20 minutes early. I get there 20 minutes early and I’m waiting and waiting well past my appointment time mind you you have to wait in your car. So I went in and found out …
I had an 8:20 appointment for a mammogram and bone density test. Made the appointment 3 weeks before. Received numerous reminders over the 3 weeks email and texts to be 15 minutes early. Received another reminder at 7 that morning to let …
I took my 85 year old mother for an ekg. We followed their covid protocol instructions to the letter. Arrived 15 minutes early. Texted when we arrived, and received an auto response to wait in car until they notify us to come in. 35 …
I was so impressed with the care and professionalism that I experienced at Diagnostic Centers of America’s last week, July 2nd. The planning that went into texting each patient, having them type in their information, pulling into your …
Very professional & accommodating. I had 1 test; 3 view x-ray of my ankle. Total time in & out in less than 30 mins. I love this location on Jog Rd in Delray Beach. I have a fractured ankle & Thank God I don’t need surgery. Just wearing this cumbersome boot until my Dr says I don’t have to anymore
Was a great experience. Waited in my car a very short time before being called in. Once I paid my co-pay I only waited a few minutes to be called back to have my x-rays. All in all I was actually going back home before my scheduled appointment time. So efficient.
Was scheduled to get an MRI with and without contrast for 5/8/2021. We had planned a trip out of town that weekend 5/7-5/9 for Mother’s Day but because my symptoms had just progressed my doctors and I felt it was important to get the MRI …
DCA did an excellent job preparing me for my procedure. When I arrived I had to text them ARRIVE. Response was thank you , please wait in your car and we will text you when we are ready. At exactly the appointment time, my phone buzzed as …
With Covid and the Delta variant raging in Florida going inside to a usually crowded health care diagnostic facility would only increase one’s anxiety. However DCA has streamlined its approach to its patients with a thorough online …
Jenny who does the mammograms is always so kind. Last year I went in for a lump I found and she really comforted me and calmed me. She was very pleasant and so nice. Great asset to your team in Delray.
Best experience I’ve had. Its stressful enough to have to go for medical tests/procedures in today’s environment. Their system is superb, we uploaded all the documents to their portal along with all the forms. On the day they text you with …
Technicians were professional and courteous. Prior to appointment i was asked to fill out questionnaire and copy license and insurance cards which i did. Once in center, i had to repeat this procedure. I also received phone call and …
It is very chaotic when you first arrive at your facility. I think you should bettor organize they way patients first arrive and provide information. Also it is very difficult to hear your name called. A better system is required.
If you go through the online process of registration, including uploading photos of your ID and Insurance, the process is smooth and seamless. Because of COVID, you’re asked to wait in your car and respond to a text message on your mobile …
I was told by a message from DCA to wait outside until they called me. My appt. was 9:15 AM, By 9:45 after sending 2 messages I had arrived with no further response. I went inside and found out they had no record of me being outside. We …
As usual my experience was very very positive. The staff as I arrived was helpful, pleasant& efficient The mammogram tech was wonderful! She was competent, confident, quick, kind empathetic and friendly. I was very comfortable. I was …
DCA did so much to make me feel safe especially now during the pandemic. I received a link to complete registration. I was able to check in 2 hours prior to my appointment. …
The only thing I can complain about is all the pre visit forms to be filled out. I spoke to someone over the phone a few days prior to my visit, said he would take care of it, went over several questions and answers and assured me that was …
My appointment was very early in the morning. I was treated to a cheery staff. The MRI tech was very humorous which made the atmosphere calm.
It really got my day of to a good start.
I had an appt for 2 different types of tests – a chest CT and a parathyroid scan (2 part nuclear injection and scans). Everything was organized, efficient and professional from start to finish. And, when I came back for the second part of …
It’s very clean and very up to date . I have been going for years and have always received excellent care. My only issue is that with Covid you have to text when you get there but the last couple of times my wife or I went we just went in because they don’t respond. to the texts.
There always very nice at Dignostic Center Of American. This time the only negative thing I have to say is the wait time in the parking lot was over 25 minutes and my appointment was at 4:00 pm. It took only a few minutes to do the tests I …
My husband went in for an MRI of his brain at the Delray Center on Jog Road. He has been undergoing chemo and suffering weakness. He is 84. When he first went in the young gentleman was very nice and took his blood. I was sitting just …
First of all let me start by saying that this place is very clean, spacious and looks really new. I love the water fall on the wall in the waiting room . I also love the coffee area in case you feel like having any . The girls at the front …
Great reservation system, got me in quick.
They are very fast and efficient, very efficient system
The major issue with front desk people, very rude and not caring. Couldn’t …
secure Covid 19 procedures, quick service ( mamogram took about 10 minutes) and I had Saturday appointment which was great because my work week is busy. In 2 two days (on Tuesday) DCA shared the results …
My first time there today l had 3 different x ray tests, the guy at front desk was a bit abrupt, but the rest of the staff were very nice, very quick and efficient, spotlessly clean. So glad this place is close, l won’t go anywhete else.
Making the appointment was a pleasure. They were kind and friendly and very helpful. Getting there the parking was adequate for many vehicles. The front desk staff were very professional, fast and friendly. With this Covid-19 many people …
Personnel were professional and I was treated with kindness throughout my visit. I would have rated my visit as a 5 star occurance however my doctor’s failure to sign his order for my tests caused additional waiting and discomfort. A call …
Check in was very simple . Waited like 20 minutes in the parking lot . Had an 8 am appointment, was little slow taking me back . But once back there mri was very simple and easy to get done . Always a pleasure with all employees at the Delray location .
I was instructed to arrive 15 mins prior which I did and text ARRIVED, which I did and got the confirmation to stay in the car until called. 10 minutes passed and still nothing then I get another text saying “you have not checked in for …
I was pleased with my first visit for an MRI at this facility. I didn’t have to wait too long to be checked in. The staff was very polite and attentive to my needs. Everything was to my complete satisfaction and I will be going back in the near future.
Great experience and great staff. However the computerized forms didn’t tell me that the back of my insurance card was necessary even though there is no important information on it and let me submit the form however when I got to the …
Care from the technicians was excellent. Front desk went smoothly from remote check in to screening, but I was not told that my appointment time was running more than an hour late. Given that we are dealing with extraordinary …
What a joke. I Have an appointment with a specialist on Monday that I needed imaging for. So 4 days ago I Set up a 8:30PM MRI for right now, Friday. So that I could have my imaging all done and ready to go for Monday. Scheduling Department …
I was treated very well. The two techs overseeing my MRI were beyond friendly. They got me comfortable before beginning. I have hardware along my spine which distorts the image. They tried all 3 settings to get the best possible pictures. …
Facility, staff, level of service, were all excellent. The only negative is the amount of pre-appointment notifications and “hoops” to jump through just to get the appointment process complete. I do understand that this is partly due to …
When I got there & sent the arrived test it took a long time for someone to answer. When I tried sending a message, the system wouldn’t accept it. Finally someone acknowledge me. I waited a very short time as my paper work was completed …
Excellent check in and entrance system to minimize waiting inside. However, I had to wait over 30 minutes past my appointment time, which is why I rated 4 stars instead of 5 stars. CT Scan took little time and I was in and out quickly. Report was available within 2 days. Overall, an efficient, convenient operation.
DCA needs to be better organized. I scheduled my test the last week of September 2021 for 10/14/21. They called me on 10/12 to cancel the appointment because the facility did not have the equipment to conduct my test. I rescheduled it …
The actual individual who did the MRI was very pleasant and professional; however it took me five days to get an appointment and the soonest appointment I could get was at 8:10 at night. Then they said that I could pick up the report two …
Scan tech excellent, 5 stars for them. 2 stars for the front desk staff . Wait 10-15 for a disk 25 minutes later nothing ?? 3 people upfront . Your service is NOT FREE!!! So now I’ll waste more time to try to pick up my disk from hopefully more professional acting staff !
I was very pleased with my experience with Diagnostic Centers of America in Delray beach, Florida. Due to the Covid pandemic they sent me a text asking me to text them when I arrived and stay in my car until they asked me to come in. Within …
The front desk greeter was very pleasant. I had a short wait until I was called in to take the test I was there for. The technician who administered the test explained what they were going to do. It was a good experience. I have been there several times and have always had good experiences.
Horrible customer service waited a hour to be seen for my appointment. Tech was out of line wanted me to take my shirt off for a ekg there was no need for that , he said so you have a bra . Probably get off on this .
Making my appointment was a horror. The person I spoke with could barely speak English understandably. I spent over 20 minutes answering questions and then he gave me a date and time. I was uncertain so I called back and spoke with …
As soon as I arrived at DCA, I was able to check in to my appointment within 10 minutes. I was anxious about getting a MRI brain scan with contrast but the technician made me feel comfortable getting the IV which I hardly felt. The MRI was …
Arrived 30 minutes early, pre-registered. Checked in @ desk was Told running 1 Hour Late but I shouldn’t leave waiting room to find some dinner. Only 3 people in waiting room. Miserable.
First impression was terrible a woman in the front desk July or yudy was very rude and sarcastic, she laughed when I asked for her name because I toll her i will report her behavior person like that shouldn’t work at front desk attending …
I wish I could give negative stars! They’re appointment setters know nothing about the procedures. They seem to forget to turn on the ADA accessable doors. Told people that the bathroom was out of order when it just needed toilet paper! …
Yule young woman at front desk was unhelpful in resolving appt issue
She would benrfit thru retraining re customer service
Physician was correct not yule
Pre- Registered so there should be no checkin, , come 1/2 hour ahead of time, at the time of my appointment they check me in, then told appointment is hour behind? it’s not even 9am yet? I don’t understand how people just can’t be on time! So disrespectful!
I was there today, their receptionist are very rude, the way they was treating me it’s like they don’t have any customer service experience. This was the worse experience ever
This company is impossible to deal with they constantly run behind schedule 3 to 4 hours. Their technicians are incompetent and their machines do not work properly.
Absolute worst experience I’ve had with this MRI center as i’d give this place 0 stars if it was an option. The front desk staff cannot handle the influx of people coming in. I arrived at 545 for a 6pm Appointment and wasn’t seen until …
Doctor sent me with an order which said “Stat” on the priority but as soon as I handed it to the receptionist she said that it did not say Stat and told me to make an appointment. Once I took the order back, I showed them how to read it and …
Biggest cattle call. Inconsiderate waste of time They send you this
This huge PRE APPOINTMENT thing that supposedly hast you not wait at the desk. You aresupposed to wait in your cat and they will call you in.. I waited an hour …
The staff is very polite and work hard, just not enough of them. Waited 20-30 minutes to check-in. 2 hard working people doing their best BUT .. I watched a man who could barely stand have to leave as he physically could not wait in line. …
Very sloppy, antiquated check in managed by folks who have clearly washed up and not fit for making copies. RayUS may have a new name and an expensive office, but they CLEARLY don’t understand how to efficiently run a medical office, nor …
I submitted papers online and showed up 30 min. Early as rec. 2.5hrs later im still sitting and waiting. They called one man (same test) before me and he showed up an hour after me. When i asked why i got, “not sure why”. Im giving 1 star …
I was not the patient, just the transportation. My impression is that it is a radiology factory and the patients are parts processed on the assembly line. Most of the patient-staff interactions seemed courteous and kind, which was more important than the size of the operation.
They messed up my insurance information, which I then had to sit on the phone sorting out before they would see me, only to be told after waiting almost two hours that I would now have to reschedule a very urgent appointment that I had to take off work for. Extremely frustrating and totally unacceptable.
Not a good experience. I would like to complain about the situation I had on November 4th. My Doctor requested MRI for Breasts. I schedule for November 4th at 6:50am at Boca Raton location. When I got there 6:20am the receptionist told me …
Very bad experience, did express check in. We did all documents and paid for everything online before coming in. Then we received a text, “we are ready for you, come in!” Ok! Automatic door is broken, so hard to open, huge line in front of …
Horrible service! I was booked for an ultrasound and was asked to drink 32 oz of water 1 hour before the appointment and not use the restroom. I did and arrived 30 minutes before the appointment as requested, waited one hour and still …
This location understaffed, yet they fill every appointment time then make you wait. No communication. Waited 45 minutes just to be checked in. Then another hour for MRI wait. Total 2 hours past appointment time. Other companies must be better than this…
Absolutely horrific experience. I went in for an ultrasound and when I walked in nobody told me that there was a sheet I had to sign in on so a bunch of people who came in after me signed in before me. Then they were understaffed and so …
Waited 3 hours for mammo and ultra sound Front desk workers are inept, never asking for previous scans and telling me the ultra sound was not ordered. I was told after 2 hr 50 min waiting that he ultra sound needed to be reschedule. I lost …
Arrived 15 minutes before my appointment. I was called inside in 5 minutes and out the door 10 minutes later. Very fast and efficient.
Went for my annual mammogram, the office was clean and the staff was very nice as usual. Michelle was very professional and caring.
Beautiful facility. Well run. Nice staff. Awesome equipment. Had a cat scan. Took all of 10 minutes. Very nice experience.
The visit was smooth, fast, and nary a hitch. These folks are real professionals. Highly recommend them with no reservations.
They were efficient, quick and I felt extremely safe from start to finish. I was very satisfied with their service medical personnel.
I recommend this place to anyone looking to get x-ray, ultra sound, MRI or any other imaging request. This place was clean, service was prompt and the staff was extremely friendly. Will use them again for sure.
Very satisfied with the staff. Top 🔝 equipment and very clean.. i was completely satisfied. nuclear stress test done efficiently and super quick. was very impressed . thanks DCA …
I have always been treated very good. I have been getting many test done at the Delray facility and never had a problem. Thank you.
The entire process was well planned, easy to follow and very efficient. Everyone was very courteous and professional. Excellent service.
I just wish it did not take as long as it did once you are in the building. The people are wonderful. The tech was so sweet and caring
Felt safe in the DCA environment; staff very professional & accommodating;
My procedure was done by a very professional, understanding & concerned staff member.
If I could give this place 10 stars I would! Amazing consumer service! Everyone i encountered was incredibly sweet, professional, accommodating. Everything is clean. Rooms are big. Very happy. Highly recommended!
Everyone was very professional and followed the COVID-19 guidelines. I saw all furniture and equipment being sanitized. It was a very good experience.
Very well run operation. All personnel were very professional, kind, caring and could not have made getting a STAT MRI an easier or more pleasant experience.
Katie was wonderful! She’s professional, skilled, and kind. She made what is a difficult situation for me into a tolerable one. Thank you Katie. Btw, Anthony is wonderful too!
I love DCA! I won’t go anywhere else for imaging. They take care of people, you’re in and out of there and their techs are top notch! Reports are in about a day or less. You can’t compete with that.
Of the three locations I have been to, this is the worst. I work in the healthcare industry and am the son of a physician, who has practiced in the county for more than 30 years. He refers all of his patients to this provider… and they …
The ultrasound tech read the script wrong and did not assess my whole breast. Only the reason for them test which was lesion at 3 o’clock. She said that was what was ordered. My breast surgeon was not happy.
Though they were 15 minutes late, once I was called in, everything went quickly and smoothly. I felt very safe with their new procedures.
My primary doctor ordered a ct scan stat and I was immediately scanned.
All were professional, left with report and disk within an hour.
WARNING: SHOP AROUND!!! My physician ordered a treadmill stress test without nuclear imaging from DCA. DCA attempted to charge $713 for that test. I thought there had to be a mistake, so I called them back to confirm that this was just …
I have used Diagnostic Centers of America multiple times and have always be impressed with their courtesy and the way they conducted my tests.
Excellent facility. State of the art equipment; very competent staff; no waiting and quick turn around time regarding the results. This is the place to go to–tell your friends.
Always very professional and sanitary. I would have given five stars except they have the wrong insurance information and they could not fix it in person and I can’t seem to get ahold of anybody on the phone to fix it. So that is frustrating.
Barbara was very caring . She engaged my Mom in the procedure process. It kept my mother more relaxed. . I really appreciated it.
Service and public reception was flawless. I was seen and catered to by Patti. My mammogram examination was unremarkable. Thank you DCA😊! …
Had a very good experience, especially with the Covid rules. I found the wait time a whole lot less than in normal times. Everyone was very pleasant and helpful .
System is very organized. My waiting time was minimal minimum and the technician was professional.
I will switch my mammograms to be done there.
I was the last patient that evening. When the young lady at the reception desk saw what my problem was she assisted me with filling in the computer questions. The tech was absolutely professional. I would not go anywhere else.Thx to all @ DCA.
The DCA in Delray Beach, FL is clean and professional. All the technicians and office personnel have been courteous and helpful. Would recommend this location is any patient.
Very satisfied with the professionalism ….5 stars,
But i think that is very frustrating and hard to register and understand the procedure. …
I am always impressed by the efficiency of this center. From the receptionist to the technologist. Everything was explained to me.
The tech showed me the pics of my mammogram explaining exactly what I was looking at.
My appt was very professionally and efficiently completed. All paper work was done prior to my appt so there was no long pre-test time needed.
My bone density test went very well- the technician was professional and thorough. I do need to get bsck in for a follow up mammogram and it will take weeks so I’m concerned about the delay.
Very quick and efficient check in. Mammogram was done perfectly and with total kindness and respect. Total time there was 20 minutes. Thank you DCA
MARCH 29, I had an evening appt.I was so scared and had anxiety because the tube and noise ,but the gentleman who did my MRI was the best, kept checking on me made me feel comfortable, it made such a difference in my experience ,I can’t thank him enough.O appreciate him so much!
My appt was st 815am for an ultra sound which had already been canceled once due to Irma and again due to DOA scheduling error. At 805 the woman at the registration desk who claims she is most sr because there’s no manager on Saturdays …
This facility is extremely clean and well organized, check in was a breeze and wait time was minimal, i waited in my car and they text me when they were ready for me, James, the tech that took care of me was phenomenal, explained everything to me clearly and was very friendly and professional, I would highly recommend this facility
DAC was as efficient as possible for these days. Everyone was courteous. The MRI professionals were just that.
It was a very good experience for me.
Miserable experience- felt very rushed and just like it was a business. There was no air so on top of being in a closed machine you are sweating with a mask on! No choice of music- definitely doesn’t take the extra step like other places. Will never return
The service was very efficient with minimal wait time. The staff was very professional. I particularly was impressed with the intake process.
Very caring Diagnostic Center for Mammograms. All of the staff are great. The new online system made me feel very comfortable. The COVID checks and protocols made me feel safe.
Appointment went like clockwork. My nephrologist called with the results of my kidney ultrasound a few days later. My kidney is no longer blocked, and life is back to normal. What’s not to like?
The hygienic procedures were incredibly good and thoughtful I was lucky enough to have a lovely technician and everything was done quickly and efficiently but unfortunately for the first time I had significant pain after the procedure this is never happened before and I have no idea why did
Was always texted or told if I was gonna have to pay something. This time never told and never texted. Don’t forget to bring your card because they will charge you for everything even with insurance. Don’t know what it was for and neither did they. Hope they text me what it was for.
I have to say it’s gateway location is really nice and clean. I was there for only an hour to complete the whole process. The only thing I noticed was that employees seem annoyed with their job or they don’t like the job. It won’t hurt for them to smile more and be a bit more courteous.
My experience at Diagnostic Centers of America @Delray Beach for a mammography was excellent. I was taken right away and Nicole, my technician, was lovely and made me feel very comfortable.Everyone was very professional.
There is a diagnostic just outside my complex in Boynton but I chose to drive to Delray office because the staff at Boynton were very unprofessional.
Delray office was just the opposite. They went beyond their duty to welcome a …
I showed up 15 minutes early as directed. I checked in and from that point had to wait 50 minutes in my car until I was called in. After that everything ran smoothly.
Your process in these trying times are exceptional! Your staff is second to none, caring, compassionate people from the front desk to the technicians. Thank you for your wonderful service.
I didn’t have to wait😄. The reception staff was attentive and careful in complying with the COVID19 safety rules. The service of the X-ray staff was excellent. I recommend this place. Thanks you. …
Unfortunately I did not have a good experience in Delray. Tech was rude, grabbed my arm for injection and did not respond to my only question. I have been for many tests in my lifetime, and have never been treated so rudely. Sorry to …
My wife had several tests done which were handled with care by professionals. She was Very pleased with my experience.
Worse possible attitude from the registration, cashier and supervisor. This must be a trickle down problem, management must be this way, because this is a toxic environment. …
Waited two hours to get an MRI past my appt time.. They were rude. Terrible scheduling. Will find a different place if MRI needed again.
Please forgive me but I think my techs name was Sara.. please check her name.. she was the sweetest, friendliest and professional lady..when someone comes in for ANY type of test the patient feels anxious.. my lady was just human more than …
diagnostic centers of America makes all my tests easy. From filling out paperwork online to coming in ready for my tests without waiting. I have been using them for years and will continue to do so for all my diagnostic needs
My visit to get my MRi was professional and pleasant and quick. My Dr. Was sent the results quickly so I could move along with the next phase of my recovery. Thank you.
My Mammogram was quick and easy. In and out in about 20 minutes. The staff I dealt with could not have been more pleasant.
Practice of health and safety during these times of COVID 19 is important and performed very well. I felt safe. Staff was very informative and helpful throughout.
Very nice facility and the staff was very professional and friendly. The rime spent to get two tests done was very speedy with minimal wait time. Check-in via text was easy.
From the front desk, to the girl who takes us back to the testing room, to the imaging technician, to the check out desk, everyone shows a high level of professionalism. Very please with the services at DCA!!!
Diagnostic centers of America is the best that I recommend anyone to do all kind of testing: from cat, x-Rays, and mammography etc…
I love going there , when I go there I feel like home. Whenever locations you …
Front desk associates were not the most friendly and inviting but my Mammogram technician was AMAZING! The sweetest most caring radiology related technician I have ever come across 🙌🏼 …
From the initial contact of my doctors office it took 5 days to receive a 5 minute CT scan that was scheduled at 7:45pm and had to travel 20 minutes to the facility when there is a facility less than 10 minutes from my home. Plus was called at the last minute to come in early. Technician couldn’t understand why I was scheduled so late.
I am very pleased & impressed on procedures/guidelines they use during pandemic for safety and care! Entire staff very professional, freindly and knowledgeable! …
I was seen shortly after my appointment time, and the staff was friendly and professional. Had me in and out quickly with results in hand. Great experience!
Always a pleasure to interact with this place. Everyone is professional and pleasant. In these difficult times they practiced strict social distancing and mandated mask wearing. I feel confident in their results as well.
I arrived on time and the process was professional and handled in a timely manner. I was very pleased with every one who took care of me. and made me feel comfortable.
Great People make Greater Health Care SERVICES !!!
Thank YOU DCA for saving Me.
* My Wife and I Both LOVED the care We received. THANKS and Much RESPECT
The Marshall Family
I appreciated the kind and patient customer service I received at this Diagnostic Centers of America on Jog Rd in Delray Beach, South of Atlantic Avenue. I had help in scheduling my appointment and in getting a copy of my images when the …
Had my test. Not one person was even mildly pleasant. Medical Records Lady borderline nasty. They think they are doing the patient a favor. The high and mighty attitude inexcusable. Giving it the worst review because of this.
I was texted to my car, to go in for my CT Scan, once they were ready for me. The scan then was over in a flash. Everyone I saw was very pleasant and helpful. Standards in DCA seem high and top precautions being used against Covid-19.
Today i was supposed to have an MRI of my ankle at 8:05pm, i showed up 15 min early as requested, notified them i had arrived and was told to wait in my car till i was called inside, 2 hours later, after every other patiant has left and im …
I came into your facility on Jog Road in Delray Beach today for two MRIs. What is the name one more time. Betsy was so absolutely wonderful, she was happily helping people. Nassar was my MRI tech and he was awesome also. 👍👍👍 …
Technician was FANTASTIC, AS ALWAYS!!!! I had an hour wait which was very unusual for DCA. But, during these trying times, I can accept the apology I received from the front desk!
Going for a CT during this pandemic was a little scary but DCA took care of all of my fears. Checked in via phone while at home- text to let them know I was there and when I received the text to come in I was screened for fever and symptoms and then taken right back. Wonderful experience instead of the one I was dreading.
Everyone from the front desk to the gentlemen working in the MRI room at the location were super friendly and helpful, a truly remarkable experience! It was after my visit where I was disappointed. I was sent a text asking to send a review at 6:11 am. That’s right, 6:11 am! Thanks for waking me up DCA. Not cool…
Diagnostic Centers of America has always been a very excellent and professional Service for my individual health needs and getting MRIs and x-rays etc. The staff is very professional courteous and knowledgeable and help you to get through whatever imaging that you’re going to receive on your visit I highly recommend them!
Everything went very well from start to finish. The new check in and online registration was very easy. People were well spaced out in the waiting room. I felt very safe
Very poor experience. Front desk personnel treated me with bad manners,disrespectful ; Being a handicapped person I requested help to remove gloves i was wearing and your personel negated to do it. . I wrote a complain of your services …
Asked to sit in area where people were not congregated and was accommodated, scheduling system has improved dramatically, although it could be due to Covid, taken almost immediately rather than waiting 30 mins or more past appt time. If this continues after Covid you have definitely improved your service. Time will tell
I always very happy with DCA services. This time again they gave me excellent service and care. Sent my MRI result very quickly to my doktors. Thank you.
Too much on line filling in precheck in. Had a 6:25pm appointment and waited 45 minutes To be seen. Lame excuse by technician didn’t help. Hope to go elsewhere my time is valued. Also restroom was deplorable.
It took 2,tries and 4 hrs on 2 different days to get an u/s of my renal arteries done. Apparently No one follows thru to see if Rx or auth. Is in place before making an appt. Secondly. I was not informed that tech was not in on Sat. To do my u/s. Had to wait 2hrs each visit. Unacceptable and very poor customer service.
Everyone is So Nice,Always. Wouldn’t go Anywhere Else. They are All Wonderful People. Very comfortable in the hands of these Professionals! Clean and Always on time. Thank You DCA
Terrible service, when you call their phone # you get re-routed for 25mins on hold, what ever happened to an operator picking up the phone, nope not this place just wait on hold forever. …
The people were friendly and nice. The only challenge I had was they had to stick me 3 times to be able to draw blood. That was the first time that has happened to me. Was not pleased about that.
The facility is clean and comfortably cool. The staff is friendly, kind and caring. The only issue I had was that it was too crowded during my last visit. People were walking in, most probably before they was called to come in.
I went in for an MRA and the people staff was very casual and very friendly however they do need to work on their communication with insurance companies because it took me 2 months to get a date set up for me to go in to have my MRA done other than that it was a very pleasant experience
Each employee, from reception desk to temperature screener to escort and technician, that I encountered at the Jog Road office in Delray Beach was courteous, welcoming, pleasant and professional. Keep up the good work!
The Diagnostic Center of Delray Beach is extremely professional and I just love to go there for all my diagnostic issues. They are always mindful of making sure the appointments are scheduled so people don’t have to wait long periods of time.
I visited Delray location. t’s amazing.
The COVID protocol is into place and strictly adhered. The employees are kind …
DCA on Jog Rd., in Delray Beach is great. DCA is taking very strict Covid safety procedures to protect their clients. The lobby, waiting areas, changing rooms, and procedure rooms are very clean. The technicians are above average in …
DCA is a very courteous center. I arrived and was taken immediately for a bone density test then onto a mammogram and ultrasound. Every technician was extremely courteous and helpful. …
As I mentioned to the technician administering the test, if you have to have medical testing, this is an excellent place to do it. The beautiful new surroundings complemented by the efficient, personable service, made for a very good experience. Highly recommended.
The staff I met and worked with were professional and courteous. However, I had to wait for an hour in my car with no update. I had to go in and find out what was happening. Better communication should happen.
DCA created a safe and welcoming environment for my appointment last week along with getting my results to me quickly which is always a relief. I’ve used them for years and their services have always been top notch, needless to say I will continue to use DCA. 🙂
My appt was moved up by 4 hours. I was grateful. I was taken w/i 10 minutes. Had ultrasound done by pleasant female. All my questions answered.
As to taking temperature before getting in, I do have a problem with that. The supervisor, Luis Batista wanted to check it on my forehead, I refused and asked him to take it on my wrist. He refused and told me with an arrogance that he …
Everything went smoothly and I felt very safe. She lets people in the waiting room might have been better but they had good spacing. Technician was very good
The Radiology Technologist I had was great. The check-in process on your cell phone is unrealistic. I’m not taking pictures of my script and insurance card and uploading it.
Super friendly staff and Uber clean facility! They followed up to prior to my CT scan! I have been going to this location since I moved up to Delray! Never a bad experience!
Used text messaging to pre-register days before. They texted me when it was time to come in, and someone was waiting to take me back for my test. Place is immaculate, efficiently run. Everyone is nice. Great experience.
Very pleased with Diagnostic Centers of America. They were very professional and I did not wait long for my appointment. I was in and out quickly and test results were sent to my doctor promptly. …
I am recovering from breast cancer treatment and needed an x ray for back and pelvis from a fall.
The tech didn’t even introduce herself. Told me to lay on my back on the table. …
AWFUL CUSTOMER SERVICE AND UNORGANIZED! I injured my shoulder and was in an incredible amount of pain. I made an appointment for an mri with a doctor referral. The course of the following 2.5 weeks consisted of getting different information …
During covid felt very safe. The technician couldn’t have been nicer or more willing to make me feel comfort. DCA have always made me feel this way but their protocols for keeping us safe is above and beyond
Excellent intake process. Social distancing maintained. This is a good facility, but like all places where younger millennials work–they have to realize we older folks NORMALLY don’t hear perfectly, so we don’t hear much at all when you …
I was very disappointed with the care I was given. The tech who gave me my ultrasound appeared to be nasty, distant & unhappy with her job. There was no communication except directions to turn & when it was completed I was told to leave …
There’s good reasons why so many physicians refer their patients to DCA: Great COVID-19 protocols, courteous and professional staff, prompt communication to the doctor, and physician access to DCA’s portal so the doctor caran personally review the images. And for me the patient, all of this helps ensure my quality of care!
This was the first time that I visited DCA.
The appointment easy yo schedule.
Facility was clean following covid protocol. …
I had a MRI today at the Jog Road facility. The front desk staff and the technician who took me to the imaging room were courteous but the two technicians who did my imaging were gruff and not helpful. I have MS and had issues getting off …
My experience at DCA in Delray Beach has always been excellent from the registration personnel to the techs and check out staff. They are very organized and have the best Covid safe process Ive come across anywhere. They have consistently been a very professional organization and I would highly recommend them.
Staff is nice and they made the process easier in these hard times in terms of checking in. They’re accommodating to ones needs. I was really nervous snot having my 1st MRI but the nurses there helped me to calm down.
Good technology, nice facility. Horrible patience from some of the staff. The person doing an IV tried to use 1 glove instead of 2???? Treated me like I was a bother. …
I had the best Mammo ever. It was pain free and the Technician (unsure of her title), Rhonda at the Delray Beach location was amazing. She made me feel at ease and guided me through the steps in a clear manner. I could tell she loves what …
I always carefully select my doctors and médical centers for my good care. I choose Diagnostic Center of America then I called to the schedule phone # and an amazing male voice helped me to set my appointment. I wish to know his name to say …
Wonderful group of people. From the young lady that checked me in to the girl who took my scan. Temperature was taken when I first arrived. Social distancing with their seating and they had someone walking around spraying and cleaning all areas.
I had an appointment for a C/T scan and everyone at the center was friendly, and performed their jobs professionally and efficiently. Also, there was no long waiting period in the reception area – my appointment was handled on time.
Do not adhere to any schedule and when you call them out on it they investigate it, say you are correct, and oops sorry. Oops??????? Really???Plan to wait an hour extra even if you have first appointment in the morning.
I was blown away by the kindness and professionalism at DCA Delray over the past two weeks. This facility has been extremely kind and caring to not only my patients, but me and my family as well. …
DCA on Jog Road in Delray Beach FL is an outstanding facility. The people are all wonderful – competent, friendly, helpful; the technicians performing the various exams are professional and considerate. One of the best experiences I have ever had – when you have to have some of these tests – they make it as pleasant as possible.
Pros: new location is clean, nice decor, good staff.
Cons: Make sure you have time to wait, as appointments vary depending on back up of technicians and type of test needed. …
The waiting room had several people & a number of patients were mulling around. With this virus raging & most of your clientele 65+, I would think there would be a better & safer system in place. The technicians were fine.
This facility has always been clean, professional and speedy. Even during this current pandemic, the scheduling , check-in, check-out and performance of testing was accommodating as well as pleasant. DCA has been my go-to place for …
As a former family caregiver, I’ve been to DCA many times and have always been pleased. Due to my own insurance, I had to use another facility 3 times. What a difference. DCA is far superior. Fortunately, my new insurance is accepted at …
My husband had been to DCA twice, once for x-ray and once for an MRI. Both times he had to wait 35 and 40 minutes, respectively, beyond his appointment time. I don’t understand the need for an appointment if they are going to totally …
I went to DCA to get a CT Scan. It was good to see that they followed Covid proceedures so carefully…masks, cleaning, and spacing. My appointment was handled with efficiency, friendliness, and professionalism.
The care I received during my brain and cervical spine MRI was outstanding. Both technicians were very compassionate and made sure I was well cared for and comfortable.
I gave three stars cause I was send to Mrs.Ashley for check in but she couldn’t find my prescription and she told me to go! So I told her that it is not possible to make an appointment at the diagnostic center with out a prescription sent …
I purposely chose a very early appointment at 6:45 am since I had a work meeting at 8am. The online registration said to send a text “ arrived “ when I got there and I would be told when to come in once they were ready in order to “bypass …
The mri was fine. However the front desk was a different story. Came in 5/27 on Thursday to get an MRI , left in the middle of my shift at work, beacause my Dr ordered this stat! To my surprise the lady said it was tomorrow on Friday the …
Front staff was not friendly at all. Not only did I need to wear a mask, get my temperature taken but I had to walk around with a label that said “screened” on it too. “Got my Star of David” is what I told my roommate. He rolled his eyes in understanding. I WILL NEVER GO HERE AGAIN.
I was able to register on line, which cut out waiting time. I was taken within a few minutes of my arrival. Tech lady was friendly and efficient. Best of all I received great results! Thank you!
The actual MRI of my knee procedure was performed by a friendly and efficient technician. After the MRI, I requested a copy of the CD which was given to me promptly. Unfortunately, I had to wait an exceedingly long time prior to being called in for the procedure.
My experiences here have been great. A year ago something new showed on my mammogram. Immediately that day my mammogram was followed with a sonogram. I then saw the radiologist who called my doctor that same day. I saw her the next day …
The front desk staff was very nice, the tech that did the x-ray super nice, but unfortunately the tech female that did my complete pelvic sonogram was not nice and since it was almost time for her to leave work, she completed the pelvic …
I feel the staff were efficient, Covid Careful, and for the most part friendly…until I got into the imaging room. I realize it is your duty to churn people in and out of there, but I was totally unprepared. I was quickly deposited on …
As a physician I was angered and dismayed by the booking process. I was assured that they have all the info including doctor’s order, however they called me at 7:30 pm to inform me that they do not have an order for my 8:30 pm appointment …
This is the second visit to a DCA. I really like the facilities. They appear to be spotlessly clean the staff is kind and efficient. On my second visit which was the Delray Beach location I have two comments. First, the gentleman who called …
Update: why is Rayus responding to this review asking if I want to be contacted by their manager. Just to add to my wasted time? …
I absolutely Love this Center!! Everything runs as smoothly as you could hope for, with a staff, that has made Every appointment, so easy and a flow that, from the time you make your appointment, till the moment you leave, you know you have …
I’ve been interacting with DCA as a patient and a medical person over the past 20 years. I can honestly say I’ve never had a negative experience. The staff and facility is friendly, very efficient organized and the turn around time on test results is very quick. You keep the bar high! Well done….
Had another appointment at DCA . As usual despite the current continued covid restrictions everything was very proffessional. Staff were very organized and caring despite the differant age groups …
Upon arrival to the Center, on Jog Rd in Delray Beach i checked in on my phone as instructions advised me to do. So I did at 2:17 pm, for a 2:30 pm appt. They advised me that they would notify me when to come in. So I sat in my car and …
They are competent and the front desk staff is very nice. The reason why I am giving them two stars is because of their phone center. They are incredibly hard to deal with.You will have to wait on hold to speak to a live person whenever …
I will be glad to share my experience we had at diagnostic centers of America. Even during these Covid times the staff was very caring and very courteous. They were also very efficient and ready to call me back before I actually had …
Went Perfectly!
I text that I had “ARRIVED” as I was asked to do upon arrival. About 10 minutes later I received a text that someone will meet me in the lobby now. I walked …
I have just one experience with DCA that was excellent services. The branch is at Delray Beach. The reception stuffs are very helpful, nice and professional. I had X-rays of my chest. X-Ray personnel is very professional and Patience too. …
I arrived my appointment at 8:15 am on a Saturday on time. I was checked in and called for my Mammo in less than 5 minutes and was done by 8:35. Always courteous and professional.
Worst customer service ever, I recently had an appointment scheduled for the end of the day, which meant I would only miss 1 hour of work, at 5:45 the day before my appointment they called me and told me that the appointment had to be …
My appt was canceled twice, told first time machine was being callobrated, 2nd one abdomen machine was broken…all the meanwhile I was trying to get my appt in before year end due to insurance. I had scheduled well in advance. The 3rd appt …
Over one hr. late. Still waiting
Problem with online registration..site doesn’t work properly
Amazing how organized and efficient this facility is!
I went for 2 routine annual exams. 1 X-Ray and 1Ultra Sound. I was in and out …
ALL COVID questions & procedures were taken before I arrived at my appointment. The facility was clean and patients sat in designated seats with social distancing notes posted throughout the office. Masks were on and I felt safe.
Excellent service! I was scheduled for a mammogram at 10:15. I was texted while sitting in my car at 10:19 to come to the front door. The technician (Jenn) met me at the door, had her associate take my temperature, then walked me back to …
front office staff was great. woman who did the mammogram was gruff and hurried. she had zero “bedside manner.” i felt like a number not a person. unless i can see another technician, i would not go back.
Terrible service today. I watched the front desk person wipe down the tablets with the same cloth. Over 30 minutes after my appointment was scheduled (8:00 am appointment), I still had not been called. When I complained, I was brought to …
Polite, organized, running on time! Online registration is easy and efficient! was able to fit me in same day my doctor told me I needed an MRI. The appointment was that night after work so that was amazing! Received the results next day, less than 24 hours and I’m on my way to recovery
Service and precautionary measures were taken to take care of everyone’s health and safety. I was done with 4 tests in one hour! I was taken care of immediately, preregistered on line and registered online. I was checked in immediately and was taken care of by very caring, knowledgeable and efficient staff.
I had a wonderful experience!! Every single member of staff was sweet, personable and professional. At an extremely vulnerable and sometimes scary time in a womans life, they took the utmost care to be gentle and explain each step along the …
HORRIBLE facility.
Checked in and then left over 2 hours later after STILL waiting.
“Technical difficulties”
Operator ineptitude forced me to have 2 additional mammograms. Then the radiologist cancelled a further ultrasound, but the radiology department sent a letter …
Very fast and efficient service, with plenty of staff. Equipment and facility looks modern and new. Nice waiting areas and several restrooms. There’s a coffee, tea, water and soda station. Parking is adequate and easy to find off Jog Road. …
After my test I walked past the check out area. Matt was standing there and I said to him, “May I ask you a question?” Without even looking at me he said, “No you may not” . …
It was very personalized and all the staff were nice. They had a clear protocol for the COVID-19. A protocol which included pre-registration and waiting in your car until you receive a text telling you to come in for your appointment. It is safe and you only sit for a minute before your scan.
Dr’s are terrific. their staff is totally incompetent. they change your appointments. they make and cancel your appointment. they never piut you through to a manager. they submit bills to your insurance for procedures that havent occurred. very inefficient office staff.
Bad check in. Said to check in online and sit in car to when you get there. Didnt happen. Had to go inside and register again after doing it the night before online. After MRI was done, they said in 15 min the disc would be ready. I said …
Been going to DCA for 3 years now and staff is always pleasant, courteous and very clean. …
I feel like they took very good care of me and cared about me. They were very respectful and seemed professional. The facility was extremely clean. And they got my results back to my doctor very quickly. I would use this diagnostic center again in the future if I needed more tests. Thank you
I had a closed MRI of the brain for diagnostic purposes and I found the entire process easy, user-friendly, efficient. The staff is calm, listening, and knowledgeable. The facility is not only clean but has an open, spacious atmosphere. The …
Rarely is there ever an issue getting in and out. My last trip on 8/16/21 was by far the quickest for my annual CT scan. I am switching my mammogram and Bone Density to DCA this year. I will be interested in seeing the difference from my usual testing place for these tests.
My wife just came out of an ultrasound. We had to come back because the appointment had been scheduled different than agreed over the phone and they would not accommodate us, even though fasting was required. Check in was ok, not a lot of …
I received a text the day of my appointment telling me to get there 20 minutes early. I get there 20 minutes early and I’m waiting and waiting well past my appointment time mind you you have to wait in your car. So I went in and found out …
I had an 8:20 appointment for a mammogram and bone density test. Made the appointment 3 weeks before. Received numerous reminders over the 3 weeks email and texts to be 15 minutes early. Received another reminder at 7 that morning to let …
I took my 85 year old mother for an ekg. We followed their covid protocol instructions to the letter. Arrived 15 minutes early. Texted when we arrived, and received an auto response to wait in car until they notify us to come in. 35 …
I was so impressed with the care and professionalism that I experienced at Diagnostic Centers of America’s last week, July 2nd. The planning that went into texting each patient, having them type in their information, pulling into your …
Very professional & accommodating. I had 1 test; 3 view x-ray of my ankle. Total time in & out in less than 30 mins. I love this location on Jog Rd in Delray Beach. I have a fractured ankle & Thank God I don’t need surgery. Just wearing this cumbersome boot until my Dr says I don’t have to anymore
Was a great experience. Waited in my car a very short time before being called in. Once I paid my co-pay I only waited a few minutes to be called back to have my x-rays. All in all I was actually going back home before my scheduled appointment time. So efficient.
Was scheduled to get an MRI with and without contrast for 5/8/2021. We had planned a trip out of town that weekend 5/7-5/9 for Mother’s Day but because my symptoms had just progressed my doctors and I felt it was important to get the MRI …
DCA did an excellent job preparing me for my procedure. When I arrived I had to text them ARRIVE. Response was thank you , please wait in your car and we will text you when we are ready. At exactly the appointment time, my phone buzzed as …
With Covid and the Delta variant raging in Florida going inside to a usually crowded health care diagnostic facility would only increase one’s anxiety. However DCA has streamlined its approach to its patients with a thorough online …
Jenny who does the mammograms is always so kind. Last year I went in for a lump I found and she really comforted me and calmed me. She was very pleasant and so nice. Great asset to your team in Delray.
Best experience I’ve had. Its stressful enough to have to go for medical tests/procedures in today’s environment. Their system is superb, we uploaded all the documents to their portal along with all the forms. On the day they text you with …
Technicians were professional and courteous. Prior to appointment i was asked to fill out questionnaire and copy license and insurance cards which i did. Once in center, i had to repeat this procedure. I also received phone call and …
It is very chaotic when you first arrive at your facility. I think you should bettor organize they way patients first arrive and provide information. Also it is very difficult to hear your name called. A better system is required.
If you go through the online process of registration, including uploading photos of your ID and Insurance, the process is smooth and seamless. Because of COVID, you’re asked to wait in your car and respond to a text message on your mobile …
I was told by a message from DCA to wait outside until they called me. My appt. was 9:15 AM, By 9:45 after sending 2 messages I had arrived with no further response. I went inside and found out they had no record of me being outside. We …
As usual my experience was very very positive. The staff as I arrived was helpful, pleasant& efficient The mammogram tech was wonderful! She was competent, confident, quick, kind empathetic and friendly. I was very comfortable. I was …
DCA did so much to make me feel safe especially now during the pandemic. I received a link to complete registration. I was able to check in 2 hours prior to my appointment. …
The only thing I can complain about is all the pre visit forms to be filled out. I spoke to someone over the phone a few days prior to my visit, said he would take care of it, went over several questions and answers and assured me that was …
My appointment was very early in the morning. I was treated to a cheery staff. The MRI tech was very humorous which made the atmosphere calm.
It really got my day of to a good start.
I had an appt for 2 different types of tests – a chest CT and a parathyroid scan (2 part nuclear injection and scans). Everything was organized, efficient and professional from start to finish. And, when I came back for the second part of …
It’s very clean and very up to date . I have been going for years and have always received excellent care. My only issue is that with Covid you have to text when you get there but the last couple of times my wife or I went we just went in because they don’t respond. to the texts.
There always very nice at Dignostic Center Of American. This time the only negative thing I have to say is the wait time in the parking lot was over 25 minutes and my appointment was at 4:00 pm. It took only a few minutes to do the tests I …
My husband went in for an MRI of his brain at the Delray Center on Jog Road. He has been undergoing chemo and suffering weakness. He is 84. When he first went in the young gentleman was very nice and took his blood. I was sitting just …
First of all let me start by saying that this place is very clean, spacious and looks really new. I love the water fall on the wall in the waiting room . I also love the coffee area in case you feel like having any . The girls at the front …
Great reservation system, got me in quick.
They are very fast and efficient, very efficient system
The major issue with front desk people, very rude and not caring. Couldn’t …
secure Covid 19 procedures, quick service ( mamogram took about 10 minutes) and I had Saturday appointment which was great because my work week is busy. In 2 two days (on Tuesday) DCA shared the results …
My first time there today l had 3 different x ray tests, the guy at front desk was a bit abrupt, but the rest of the staff were very nice, very quick and efficient, spotlessly clean. So glad this place is close, l won’t go anywhete else.
Making the appointment was a pleasure. They were kind and friendly and very helpful. Getting there the parking was adequate for many vehicles. The front desk staff were very professional, fast and friendly. With this Covid-19 many people …
Personnel were professional and I was treated with kindness throughout my visit. I would have rated my visit as a 5 star occurance however my doctor’s failure to sign his order for my tests caused additional waiting and discomfort. A call …
Check in was very simple . Waited like 20 minutes in the parking lot . Had an 8 am appointment, was little slow taking me back . But once back there mri was very simple and easy to get done . Always a pleasure with all employees at the Delray location .
I was instructed to arrive 15 mins prior which I did and text ARRIVED, which I did and got the confirmation to stay in the car until called. 10 minutes passed and still nothing then I get another text saying “you have not checked in for …
I was pleased with my first visit for an MRI at this facility. I didn’t have to wait too long to be checked in. The staff was very polite and attentive to my needs. Everything was to my complete satisfaction and I will be going back in the near future.
Great experience and great staff. However the computerized forms didn’t tell me that the back of my insurance card was necessary even though there is no important information on it and let me submit the form however when I got to the …
Care from the technicians was excellent. Front desk went smoothly from remote check in to screening, but I was not told that my appointment time was running more than an hour late. Given that we are dealing with extraordinary …
What a joke. I Have an appointment with a specialist on Monday that I needed imaging for. So 4 days ago I Set up a 8:30PM MRI for right now, Friday. So that I could have my imaging all done and ready to go for Monday. Scheduling Department …
Absolutely horrible. Do not take your kids here for an MRI. They are horrible with kids.
I was treated very well. The two techs overseeing my MRI were beyond friendly. They got me comfortable before beginning. I have hardware along my spine which distorts the image. They tried all 3 settings to get the best possible pictures. …
Very kind and professional staff everything went seamlessly I would definitely recommend this place to anyone especially this location!
Facility, staff, level of service, were all excellent. The only negative is the amount of pre-appointment notifications and “hoops” to jump through just to get the appointment process complete. I do understand that this is partly due to …
When I got there & sent the arrived test it took a long time for someone to answer. When I tried sending a message, the system wouldn’t accept it. Finally someone acknowledge me. I waited a very short time as my paper work was completed …
Excellent check in and entrance system to minimize waiting inside. However, I had to wait over 30 minutes past my appointment time, which is why I rated 4 stars instead of 5 stars. CT Scan took little time and I was in and out quickly. Report was available within 2 days. Overall, an efficient, convenient operation.
DCA needs to be better organized. I scheduled my test the last week of September 2021 for 10/14/21. They called me on 10/12 to cancel the appointment because the facility did not have the equipment to conduct my test. I rescheduled it …
The actual individual who did the MRI was very pleasant and professional; however it took me five days to get an appointment and the soonest appointment I could get was at 8:10 at night. Then they said that I could pick up the report two …
Scan tech excellent, 5 stars for them. 2 stars for the front desk staff . Wait 10-15 for a disk 25 minutes later nothing ?? 3 people upfront . Your service is NOT FREE!!! So now I’ll waste more time to try to pick up my disk from hopefully more professional acting staff !
I was very pleased with my experience with Diagnostic Centers of America in Delray beach, Florida. Due to the Covid pandemic they sent me a text asking me to text them when I arrived and stay in my car until they asked me to come in. Within …
The front desk greeter was very pleasant. I had a short wait until I was called in to take the test I was there for. The technician who administered the test explained what they were going to do. It was a good experience. I have been there several times and have always had good experiences.
Horrible customer service waited a hour to be seen for my appointment. Tech was out of line wanted me to take my shirt off for a ekg there was no need for that , he said so you have a bra . Probably get off on this .
Making my appointment was a horror. The person I spoke with could barely speak English understandably. I spent over 20 minutes answering questions and then he gave me a date and time. I was uncertain so I called back and spoke with …
No. Just don’t go here. If you have cancer, definitely avoid this place for your imaging at all costs. …
As soon as I arrived at DCA, I was able to check in to my appointment within 10 minutes. I was anxious about getting a MRI brain scan with contrast but the technician made me feel comfortable getting the IV which I hardly felt. The MRI was …
That tell You to come 30 mins early before Your appointment when infact they don’t even call You to register till about 45 mins later.
Do not respect appointments. Waiting room full and most were waiting over 45 mins and all had appointments. Would not go back
Yes 2 year ago it was a good and reliable place for the diagnostic tests btw it was
DCA …
Arrived 30 minutes early, pre-registered. Checked in @ desk was Told running 1 Hour Late but I shouldn’t leave waiting room to find some dinner. Only 3 people in waiting room. Miserable.
First impression was terrible a woman in the front desk July or yudy was very rude and sarcastic, she laughed when I asked for her name because I toll her i will report her behavior person like that shouldn’t work at front desk attending …
I wish I could give negative stars! They’re appointment setters know nothing about the procedures. They seem to forget to turn on the ADA accessable doors. Told people that the bathroom was out of order when it just needed toilet paper! …
Yule young woman at front desk was unhelpful in resolving appt issue
She would benrfit thru retraining re customer service
Physician was correct not yule
Pre- Registered so there should be no checkin, , come 1/2 hour ahead of time, at the time of my appointment they check me in, then told appointment is hour behind? it’s not even 9am yet? I don’t understand how people just can’t be on time! So disrespectful!
I was there today, their receptionist are very rude, the way they was treating me it’s like they don’t have any customer service experience. This was the worse experience ever
This company is impossible to deal with they constantly run behind schedule 3 to 4 hours. Their technicians are incompetent and their machines do not work properly.
Absolute worst experience I’ve had with this MRI center as i’d give this place 0 stars if it was an option. The front desk staff cannot handle the influx of people coming in. I arrived at 545 for a 6pm Appointment and wasn’t seen until …
Doctor sent me with an order which said “Stat” on the priority but as soon as I handed it to the receptionist she said that it did not say Stat and told me to make an appointment. Once I took the order back, I showed them how to read it and …
Biggest cattle call. Inconsiderate waste of time They send you this
This huge PRE APPOINTMENT thing that supposedly hast you not wait at the desk. You aresupposed to wait in your cat and they will call you in.. I waited an hour …
The staff is very polite and work hard, just not enough of them. Waited 20-30 minutes to check-in. 2 hard working people doing their best BUT .. I watched a man who could barely stand have to leave as he physically could not wait in line. …
Very sloppy, antiquated check in managed by folks who have clearly washed up and not fit for making copies. RayUS may have a new name and an expensive office, but they CLEARLY don’t understand how to efficiently run a medical office, nor …
I submitted papers online and showed up 30 min. Early as rec. 2.5hrs later im still sitting and waiting. They called one man (same test) before me and he showed up an hour after me. When i asked why i got, “not sure why”. Im giving 1 star …
I was not the patient, just the transportation. My impression is that it is a radiology factory and the patients are parts processed on the assembly line. Most of the patient-staff interactions seemed courteous and kind, which was more important than the size of the operation.
They messed up my insurance information, which I then had to sit on the phone sorting out before they would see me, only to be told after waiting almost two hours that I would now have to reschedule a very urgent appointment that I had to take off work for. Extremely frustrating and totally unacceptable.
Never again!
Front desk has no idea what’s going on.
I’ve been here an hour already. …
Not a good experience. I would like to complain about the situation I had on November 4th. My Doctor requested MRI for Breasts. I schedule for November 4th at 6:50am at Boca Raton location. When I got there 6:20am the receptionist told me …
I would have given this a 1 star but both the technician and supervisor were excellent .
As instructed I pre registered on line . …
Very bad experience, did express check in. We did all documents and paid for everything online before coming in. Then we received a text, “we are ready for you, come in!” Ok! Automatic door is broken, so hard to open, huge line in front of …
Horrible service! I was booked for an ultrasound and was asked to drink 32 oz of water 1 hour before the appointment and not use the restroom. I did and arrived 30 minutes before the appointment as requested, waited one hour and still …
This location understaffed, yet they fill every appointment time then make you wait. No communication. Waited 45 minutes just to be checked in. Then another hour for MRI wait. Total 2 hours past appointment time. Other companies must be better than this…
Absolutely horrific experience. I went in for an ultrasound and when I walked in nobody told me that there was a sheet I had to sign in on so a bunch of people who came in after me signed in before me. Then they were understaffed and so …
Waited 3 hours for mammo and ultra sound Front desk workers are inept, never asking for previous scans and telling me the ultra sound was not ordered. I was told after 2 hr 50 min waiting that he ultra sound needed to be reschedule. I lost …