Courtney Heller went out of her way to help me resolve a mysterious credit card problem, gave me her extension to expedite communication, and followed up with updates until the situation was resolved. I’m a longtime Diamond Credit Union member and would recommend the credit union to anyone.
Tiffany A is who we met with today. Knowledgeable and easy to talk to. Answered our questions and provided good i formation. You can tell she loves her job. Thanks Tiffany!!
Thank you Breanne for the excellent service today. As the Assistant Manager for the Pottstown Branch, I want you to know that my wife and I have been customers for years and we always appreciate the excellent, kind and polite service we …
As always, a Diamond Representative is nothing but extremely helpful, professional, and gracious. Today, it was Courtney H. – Thank you for making our banking experience so positive.
I couldn’t be happier with the service and help I received today from Angela Diaz at Diamond Credit Union. She was professional, friendly, patient and very helpful. I was stressed because of the problem I was having and she made me feel …
This place started out nice but over the years they have grown away from their customer service traits which they use to be known for. Absolutely no customer service here any more. That is why I left.
Absolutely moronic people who do nothing but waste your time. They’ll ask for a document, you’ll send it, they won’t reply. You’ll call them, they’ll ask for the same document again and then won’t reply. They don’t return phone calls, they don’t give useful answers, they just waste your time.
I LOVE DIAMOND!! THEY’VE ALWAYS TREATED ME LIKE A FRIEND WHENEVER I HAVE AN ISSUE OR JUST TO GO IN , THEY’RE HAPPY TO SEE YOU..IVE BEEN WITH THIS CREDIT UNION FOR MANY YEARS, MY MOM REST HRR SOUL WAS WITH DIAMOND FOR VERY MANY YEARS SO ITS LIKE FAMILY
Diamond Federal Credit Union allowed 12 fraudulent charges against my daughter”s debit card account over the past weekend and they were absolutely no help in resolving the issue. They charged her negative balance account $28.00 ELEVEN times …
I currently have account there and they have denied me to transfer money over the phone. I’ve had other banks where I’ve proved information and they have let me transfer my money. This credit union does not I will be looking for a new bank in Montgomery county
This is the best credit union in the Pottstown area. Employees are always friendly and greet you as soon as you walk in. Definitely better then tri County credit union.
Absolutely fantastic. When I needed to remortgage and no other bank would help us, Diamond said come in and let’s see what we can do! And they helped us remortgage and save our farm. Thank you Diamond!
I deposited a settlement check from a title company on August 31 and a hold was placed until September 12th!! I called the title company and the check had cleared their bank on September 1st. DCU said I would have to get a copy of that in …
Worst Credit Union / Bank I have ever dealt with. Poor, Un-informed Customer Service Department too. Clueless on how to handle customers with Banking errors THEY creatited. …
Was told a certain amount would be held from an Insurance company check I deposited. After leaving the bank, I realized that they are holding wayyyyyyy more than then the teller stated would be withheld. Ironically, she did not give me a …
Best decision I’ve ever made. I was at Sovereign/Santander for 10 years and it was a nightmare in fees and very impersonal. After just less than a year with DCU my credit improved in 100 points, I got an excellent rate on a car loan, my …
TERRIBLE credit union to work with for a car loan. My car died back in October, I had to wait until November to get the money together to pay off my loan. I sent in a check for $3700 and called every day the following week to check if it …
Awful customer service, diamond blames you for issues they constantly cause. Have had my new card for 2 weeks has been shut down 3 times for absolutely stupid reasons such as suspected fraud at a place not 10 minutes from my house.
This “credit union” exists only to collect and assess fees. If an item is brought to the account, but not paid, you are charged a fee. If you have overdraft “protection,” the item is not paid, but you are charged a fee. If a charge WOULD …
Diamond is ok. I like the fact it’s local and the tellers are always helpful and courteous but the office people are horrible. In fact I felt like when my banking error occurred (due to my own fault) it was handled a little rude. A lady …
I myself like banking here. Great rates and very easy to speak to someone about questions or concerns. Free coin counting and great account tiers for all clientele. I made the switch from Wells Fargo and could not be happier.
I can’t thank Amy and Mindy for their help. Everything was handled in a nice and efficient manner. I always have a great experience with Diamond. Thanks again
Diamond Credit Union started as Dana credit union.I remembered a small place in the lobby of Dana where i do my banking .Since then i have been with them and i was always treated nice.I am happy then and i am still happy now.
Earlier this year their was fraud found on my debit card and they had to cancel the card before more damage was done. Naturally this creates kind of an emergency situation since I buy almost everything on my card and rarely carry cash. I …
Ashley was very nice, kind, helpful and understanding. She was also very knowledgeable and answered all my questions. Highly recommend going to her for help!
After 11 years & several bad experiences with Diamond, I am closing all accounts. Horrendous customer service at multiple branches. Horrible business practice. Overdraft fees more than most banks. They said they’d get in touch with me but …
I have been banking here for over 2 years now and they have been able to handle all my banking and loan needs. Thank you very much to the Diamond Credit Union Team!
I have been a member for about 20 years. I have only good things to say. I have mainly dealt with the Pottstown branch and they have always been friendly. I have never had a problem with my accounts. Attempted fraud with my account was stopped before money was taken out of my account. I love this credit union.
Diamond Credit Union, particularly the Pottstown branch, offers excellent customer service. Every single employee I’ve ever encountered here has been nothing but courteous, friendly, and helpful. …
Karina was great!!! Helped me streamline moving money into our company. I was frustrated when I called and was relaxed and happy when we hung up!! Thank you again Karina!!!
As someone who has always spent their adult life in the high 700’s to low 800’s credit score, I have never experienced a bank that was such a headache to deal with. …
They updated their security for online banking. That caused me to change my password. After a month of having a new password this weekend I put in a wrong password and was locked out of my account. I called the Pottstown branch to have them …
Diamond is amazing! Breanne from Pottstown made the process really easy, and Brenna was very proficient! Vicki from Boyertown was friendly! Thanks Diamond for all you do!
Today I had the pleasure of speaking with Karina Felus. I was very impressed with how knowledgeable she is about services rendered at Diamond FCU. She was extremely helpful, and offered different options that would be beneficial to me. I’m …
Got locked out of my account because I tried to login through my laptop browser instead of using face ID on the mobile app, forgot my both of my credentials & could not reset one without knowing the other, which resulted in my account being …
I love calling Diamond. All the staff I’ve spoken to are knowledgeable and friendly, it makes the phone call worth while!! Especially Jess, if you are able to reach her , you won’t be sorry. She was great and made my day today!!
They get you on overdraft fees as much as they possibly can.. That’s how they make all their money. So glad I opened an acct elsewhere. 12 years with diamond down the drain !
Have to say, Diamond CU is my fav spot to bank. Not like I’ve had a hundred accounts in my time. The staff always greet you and speak professionally. Products and rates are always competitive or better. I also like that they built a few …
I’ve been a member at Diamond CU for years, better than any bank I’ve used. I usually go to the Pottstown branch and everyone is friendly and helpful. A lot of my family banks here too.
I love this branch, I never leave reviews but the patience and professionalism made me really feel welcomed. June helped me every step of the the way, ensuring I’d get the help i needed. The manager i think Amy is her name? Idk but she was …
Diamond credit is a great company that is willing to help customers. Sharrah was very helpful and made sure the process ran smoothly and made sure to answer every question I had. She made this experience very easy for me. I would definitely refer others to this branch.
Shanon was so patient and helpful with me. I have been a customer with Diamond for at least 20 years now and going strong! I highly recommend this bank!! Love you Diamond Credit Union ♥️
Angela was really helpful today with helping me understand a hotel refund to an obsolete cc can rollover to a new cc. She was knowledgeable, professional and courteous! WE LOVE DCU, been a member for 18 years!
Need to spend money each month or they charge you money. Charge an approximate $30~ fee if there is an overcharge. Slow lines that will keep you waiting, drive-through tellers are unprofessional at times, tellers try to tell you what to pay …
I had a duplication issue with debit card notifications. It too a little while to get the problem solved, but it was resolved. angela was very professional and helpful. Diamond always has good customer service.
I spoke with Courtney heller today regarding some fraudulent activity on my account. She was knowledgeable and went above and beyond to help me take the proper steps! She was sweet as could be too! (-:
Ben and his team at Diamond were extremely personable, helpful, and truly outstanding. Ben reached out to me at least once a week following our pre-approval application. He continues to reach out after our settlement and answers all of my questions. Highly recommend Diamond for all of your banking needs.
They say they care about your Financial needs and that we’re here for you. Well it shows their not. They have drive thru tellers that are rude and tell you what to do with your money. It happened to my mom too. The lady was trying to tell …
By far the best place to do your banking. After way too many years of letting Citizens Bank treat me like $hit on a shoe, I made the transition over to Diamond Credit Union. There is such a difference between a bank and a credit union. Give them a chance to show you that you matter to them. You won’t be disappointed.
I was there today & helped today by Andrienne! She was fantastic! So helpful, patient & went above & beyond to help me! I am grateful for the staff & Adrienne!
Mindy was very understanding and very very helpful and supportive with every step I am taking towards my car loan .. she is very professional and respectful agent to deal with .. Also the staff in Pottstown branch were nice and professional. Thank you all
Disappointed that no branches are open on Saturdays anymore. Working nowhere near any branches, Saturdays where my only days to do my banking. Time to look for another bank. Response of still here in a different way, doesn’t help when you need to walk in for Phyiscal money exchanges or need a few checks.
Just became members and called in for help navigating our accounts online. Sue took her time, answered all of my questions and made me laugh along the way. Great people, great place!
I have been with Diamond for 20 years and couldn’t ask for more. The customer service is amazing. (Angela was awesome today!) Ty Angela you represent Diamond well!
June was amazing to Work with to refinance my auto loan. It was quick and painless. She was able to cut my interest rate nearly in half. I highly recommend DCU to anyone looking to refinance their auto loan.
Whenever I call into the bank the staff is always very helpful, they go over and beyond. I spoke with Courtney, we were having some difficulties setting up online banking for my son’s account and we were walked through step by step. She …
They are the most helpful bank I’ve ever worked with. The front desk and tellers are beyond helpful. I’ve never met someone in the branch that didn’t go above and beyond. Tiffany was amazing during the set up process and I still remember our conversation. She was so caring and personable!
Diamond credit union is a great bank to begin with but after this loan experience they are great! June was so helpful, comforting and personable. She really eased my mind about the whole process. It was quick and efficient while having …
Courtney Heller was the most helpful, polite and professional team member I have dealt with at Diamond excellent employee! I give my experience with her 5 stars.
Carla from Diamond Credit Union was nothing but absolutely wonderful to interact with. She had all the patience in the world, which I greatly appreciated. Very direct and clear. Nothing but a pleasure. Thanks again, Carla.
Why would anybody bank where THE MANAGER is very RUDE and DOESN’T WANT TO HELP YOU OR WORK ????. I respectfully asked for help activating a card that I couldn’t activate over the phone. The MANAGER was very rude and didn’t want to help me …
Amazing place to go and open your future accounts wether its fir Savings , Checkings , or many more great accounts they have to offer. I personally had the pleasure to work with June Jackson and she was amazing from start to finish helped …
Diamond has always been my preferred financial institution.
The tellers are friendly and helpful. Tiffany, Carla and manager Amy are the best! I’ve been a member since the 80s.
Had meeting with Tiffany who was very personable, knowledgeable, and extremely helpful. Have been a member of Diamond Credit Union for many years and have always been very satisfied with their service.
Thank you Courtney for being so kind on the phone. You took the time to look into my question. When she answered the phone I said, “I need to speak to someone about a billing questions” and instead of transferring me onto someone else she …
I opened an account at Diamond Credit Union to assist me with getting a loan for a new/used car. The staff was incredibly friendly, helpful and responsive throughout the whole process. I look forward to working with them in the future!
Oh my it really sucks to wake up to a lost money situation specially on your day off. Well that’s how my Saturday morning started today. I had just moved and my accounting is everywhere right now. I called in to Diamond and got Angela …
Came back here to get a new debit card after my account had me terminated due to a couple fraudulent attempts made on my account. With that said, I needed to cash my paycheck and even with an expired ID and a new address (that didn’t match …
I spoke with Angela today and she was AMAZING!!! She explained everything in my situation so thoroughly and was the sweetest angel. I appreciate workers like her, because she offers support with no judgement what so ever. I have never been MORE satisfied and happy! Thank you Angela!
The team at Diamond CU Pottstown is dedicated to delivering an outstanding banking experience. They are friendly, knowledgeable, and efficient, often going above and beyond to take care of their customers. I’m so glad I chose Diamond for by business’s banking needs!
Adrienne Pastella was so helpful and kind. She answered my questions, helped me with my account and directed me to a financial consultant to help me manage my finances. I left Diamond Credit feeling completely satisfied and also feeling …
I help my senior citizen father with his banking. He had issues with online banking. Kellie made it super easy with helping him even with me living out state. And was very friendly and fast at resolving the issue.
Thank you everybody from diamond credit union for helping me out refinancing my car loan. They not only cut down the monthly payments by $50 monthly they also cut out a few of my payments. Thank you so much June and everybody at diamond credit union.
We worked with Tiffany at the Pottstown branch for a few account changes. Tiffany was so pleasant and helpful. She was very knowledgeable about the services Diamond has to offer. We learned a lot, were able to accomplish what we needed to do and met a great person in the process. Thank you, Tiffany for your help!
June Jackson at the Pottstown, PA branch is amazing! She was so friendly and extremely helpful. She assisted me in refinancing a loan I have with Diamond. Everything went smoothly and I had no complaints. She is just very personable and all around just a pleasure to talk to!
We have been members of Diamond for decades. Customer service has always been excellent, very friendly and professional. Loan officers are knowledgeable and helpful. Very satisfied with all aspects of service and accounts. If you’re looking for a new financial institution, we highly recommend Diamond Credit Union.
As I was logging into my account, ACCESS DENIED appeared on the screen. Angela Markland in the Pottstown Branch was so helpful!! She asked appropriate questions that would get me to the point where I could open my account. She was just …
My mom and I have been so blessed and thankful to be members of Diamond Credit union! 🙂 It’s such an amazing and welcoming bank 🙂 We’ve been with the Pottstown branch for many years and I can’t say enough how kind and nice they all are! …
I have been a long-time member of Diamond Credit Union because of their competitive loan rates but also, as I was recently reminded, because of their banking team. I made a call to ask a question about my recent credit card bill and not …
(Translated by Google) Nice mind room medium work progress will go forward very nicely satisfactory …
Courtney Heller went out of her way to help me resolve a mysterious credit card problem, gave me her extension to expedite communication, and followed up with updates until the situation was resolved. I’m a longtime Diamond Credit Union member and would recommend the credit union to anyone.
I’ve yet to have a bad experience with Diamond CU, and today was no exception. You just can’t seem to go wrong banking with them.
Tiffany A is who we met with today. Knowledgeable and easy to talk to. Answered our questions and provided good i formation. You can tell she loves her job. Thanks Tiffany!!
Thank you Breanne for the excellent service today. As the Assistant Manager for the Pottstown Branch, I want you to know that my wife and I have been customers for years and we always appreciate the excellent, kind and polite service we …
As always, a Diamond Representative is nothing but extremely helpful, professional, and gracious. Today, it was Courtney H. – Thank you for making our banking experience so positive.
I couldn’t be happier with the service and help I received today from Angela Diaz at Diamond Credit Union. She was professional, friendly, patient and very helpful. I was stressed because of the problem I was having and she made me feel …
Courtney Heller was very helpful and a pleasure to work with. I am so glad to be a diamond member
Awful.
Always helpful and accommodating
Mindy is the best!
Friendly staff. Good hours of operation.
Best credit union in the area.
They work with you with all your issues when they arise.
Lifetime member- they are great to work with
Excellent service!!!!
No Saturday hours ? Come on , get over the COVID-19
DO NOT USE THIS CREDIT UNION. You will have nothing but problems. You’re better off literally ANYWHERE else.
Use the drive-thru ATM alot. Well-lit and love the fact there is no fee!
I love diamond they’re always fast to help me with my problems
I have been trying to call for the past hour, their automatic messaging system does not work properly.
Diamond is a really nice bank. I have no complaints….
They should change their name to Diamond Bank cause they seem more like a bank then a credit union
Friendly customer service!
Terrible customer service. Shut off card with 0 explanation twice in three weeks. Absolutely done with them
Tiffany A. Is the best.
June Jackson was very polite and helpful.
This place started out nice but over the years they have grown away from their customer service traits which they use to be known for. Absolutely no customer service here any more. That is why I left.
The best credit union in Pottstown. Hey greeted as soon as you walk in. And the tellers are very friendly
Absolutely moronic people who do nothing but waste your time. They’ll ask for a document, you’ll send it, they won’t reply. You’ll call them, they’ll ask for the same document again and then won’t reply. They don’t return phone calls, they don’t give useful answers, they just waste your time.
Diamond’s employees are awesome. We have been members for a long time.
A great place to do your banking. Great customer service… Have every loan with them….. Always there for my family and I…🙋 …
Opened up an account with them today super fast and easy. Very friendly staff!
I LOVE DIAMOND!! THEY’VE ALWAYS TREATED ME LIKE A FRIEND WHENEVER I HAVE AN ISSUE OR JUST TO GO IN , THEY’RE HAPPY TO SEE YOU..IVE BEEN WITH THIS CREDIT UNION FOR MANY YEARS, MY MOM REST HRR SOUL WAS WITH DIAMOND FOR VERY MANY YEARS SO ITS LIKE FAMILY
Karina gets 5 Stars ***** on taking care of my debit card problem and conversation. Polite and efficient!
Diamond Credit Union is very customer centric. Their hours and customer service personnel are competent and friendly
Diamond Federal Credit Union allowed 12 fraudulent charges against my daughter”s debit card account over the past weekend and they were absolutely no help in resolving the issue. They charged her negative balance account $28.00 ELEVEN times …
I currently have account there and they have denied me to transfer money over the phone. I’ve had other banks where I’ve proved information and they have let me transfer my money. This credit union does not I will be looking for a new bank in Montgomery county
This is the best credit union in the Pottstown area. Employees are always friendly and greet you as soon as you walk in. Definitely better then tri County credit union.
Diamond made our home dreams possible! They were professional and really friendly!
Absolutely fantastic. When I needed to remortgage and no other bank would help us, Diamond said come in and let’s see what we can do! And they helped us remortgage and save our farm. Thank you Diamond!
Great service everything! I’ve never had a bad experience.
I deposited a settlement check from a title company on August 31 and a hold was placed until September 12th!! I called the title company and the check had cleared their bank on September 1st. DCU said I would have to get a copy of that in …
Worst Credit Union / Bank I have ever dealt with. Poor, Un-informed Customer Service Department too. Clueless on how to handle customers with Banking errors THEY creatited. …
Tiffany from pottstown branch is patient, clear and informative. Made my transition swift and easy.
Friendly, fast, knowledgeable service and some of the best rates anywhere!!
Diamond CU staff is always helpful courteous, I would never consider going to any other establishment for my banking needs.
Was told a certain amount would be held from an Insurance company check I deposited. After leaving the bank, I realized that they are holding wayyyyyyy more than then the teller stated would be withheld. Ironically, she did not give me a …
I have been very happy with this credit union that I have been with a few years now. They have been helpful and pleasant to deal with. …
Best decision I’ve ever made. I was at Sovereign/Santander for 10 years and it was a nightmare in fees and very impersonal. After just less than a year with DCU my credit improved in 100 points, I got an excellent rate on a car loan, my …
Tiffany was AMAZING ! I couldn’t have asked for a better person to help me !!!
TERRIBLE credit union to work with for a car loan. My car died back in October, I had to wait until November to get the money together to pay off my loan. I sent in a check for $3700 and called every day the following week to check if it …
Awful customer service, diamond blames you for issues they constantly cause. Have had my new card for 2 weeks has been shut down 3 times for absolutely stupid reasons such as suspected fraud at a place not 10 minutes from my house.
This “credit union” exists only to collect and assess fees. If an item is brought to the account, but not paid, you are charged a fee. If you have overdraft “protection,” the item is not paid, but you are charged a fee. If a charge WOULD …
Diamond is ok. I like the fact it’s local and the tellers are always helpful and courteous but the office people are horrible. In fact I felt like when my banking error occurred (due to my own fault) it was handled a little rude. A lady …
I myself like banking here. Great rates and very easy to speak to someone about questions or concerns. Free coin counting and great account tiers for all clientele. I made the switch from Wells Fargo and could not be happier.
I can’t thank Amy and Mindy for their help. Everything was handled in a nice and efficient manner. I always have a great experience with Diamond. Thanks again
Diamond Credit Union started as Dana credit union.I remembered a small place in the lobby of Dana where i do my banking .Since then i have been with them and i was always treated nice.I am happy then and i am still happy now.
Earlier this year their was fraud found on my debit card and they had to cancel the card before more damage was done. Naturally this creates kind of an emergency situation since I buy almost everything on my card and rarely carry cash. I …
They are full of TLC. Thieves, Liars and Con artists. Beware of trusting your money with them.
Ashley was very nice, kind, helpful and understanding. She was also very knowledgeable and answered all my questions. Highly recommend going to her for help!
After 11 years & several bad experiences with Diamond, I am closing all accounts. Horrendous customer service at multiple branches. Horrible business practice. Overdraft fees more than most banks. They said they’d get in touch with me but …
I have been banking here for over 2 years now and they have been able to handle all my banking and loan needs. Thank you very much to the Diamond Credit Union Team!
I have been a member for about 20 years. I have only good things to say. I have mainly dealt with the Pottstown branch and they have always been friendly. I have never had a problem with my accounts. Attempted fraud with my account was stopped before money was taken out of my account. I love this credit union.
Diamond Credit Union, particularly the Pottstown branch, offers excellent customer service. Every single employee I’ve ever encountered here has been nothing but courteous, friendly, and helpful. …
Great service, friendly staff and extremely helpful with understanding all aspects.
June and the Pottstown team are amazing to work with. Made the application process quick and easy.
Karina was great!!! Helped me streamline moving money into our company. I was frustrated when I called and was relaxed and happy when we hung up!! Thank you again Karina!!!
As someone who has always spent their adult life in the high 700’s to low 800’s credit score, I have never experienced a bank that was such a headache to deal with. …
Diamond is awesome, the staff makes everything smooth and easy, from deposits, withdrawals to personal loans.
They updated their security for online banking. That caused me to change my password. After a month of having a new password this weekend I put in a wrong password and was locked out of my account. I called the Pottstown branch to have them …
Special recognition to Tiffany and Melissa who helped me very much.
Diamond is amazing! Breanne from Pottstown made the process really easy, and Brenna was very proficient! Vicki from Boyertown was friendly! Thanks Diamond for all you do!
Amy is a great person and helps with what ever you needed I love her
Today I had the pleasure of speaking with Karina Felus. I was very impressed with how knowledgeable she is about services rendered at Diamond FCU. She was extremely helpful, and offered different options that would be beneficial to me. I’m …
Got locked out of my account because I tried to login through my laptop browser instead of using face ID on the mobile app, forgot my both of my credentials & could not reset one without knowing the other, which resulted in my account being …
Very… helpful…an understanding…. Proud member of diamond credit Union because of agents like Angela markland….!
I love calling Diamond. All the staff I’ve spoken to are knowledgeable and friendly, it makes the phone call worth while!! Especially Jess, if you are able to reach her , you won’t be sorry. She was great and made my day today!!
Adrienne is so kind, friendly, and helpful ! I always enjoy coming here.
I have been with Diamond Credit Union for nearly 12 years. A great place to do banking and the customer service is the absolute best!
They get you on overdraft fees as much as they possibly can.. That’s how they make all their money. So glad I opened an acct elsewhere. 12 years with diamond down the drain !
Have to say, Diamond CU is my fav spot to bank. Not like I’ve had a hundred accounts in my time. The staff always greet you and speak professionally. Products and rates are always competitive or better. I also like that they built a few …
I’ve been a member at Diamond CU for years, better than any bank I’ve used. I usually go to the Pottstown branch and everyone is friendly and helpful. A lot of my family banks here too.
I love this branch, I never leave reviews but the patience and professionalism made me really feel welcomed. June helped me every step of the the way, ensuring I’d get the help i needed. The manager i think Amy is her name? Idk but she was …
Diamond credit is a great company that is willing to help customers. Sharrah was very helpful and made sure the process ran smoothly and made sure to answer every question I had. She made this experience very easy for me. I would definitely refer others to this branch.
Shanon was so patient and helpful with me. I have been a customer with Diamond for at least 20 years now and going strong! I highly recommend this bank!! Love you Diamond Credit Union ♥️
Angela was really helpful today with helping me understand a hotel refund to an obsolete cc can rollover to a new cc. She was knowledgeable, professional and courteous! WE LOVE DCU, been a member for 18 years!
Need to spend money each month or they charge you money. Charge an approximate $30~ fee if there is an overcharge. Slow lines that will keep you waiting, drive-through tellers are unprofessional at times, tellers try to tell you what to pay …
I had a duplication issue with debit card notifications. It too a little while to get the problem solved, but it was resolved. angela was very professional and helpful. Diamond always has good customer service.
I spoke with Courtney heller today regarding some fraudulent activity on my account. She was knowledgeable and went above and beyond to help me take the proper steps! She was sweet as could be too! (-:
Ben and his team at Diamond were extremely personable, helpful, and truly outstanding. Ben reached out to me at least once a week following our pre-approval application. He continues to reach out after our settlement and answers all of my questions. Highly recommend Diamond for all of your banking needs.
They say they care about your Financial needs and that we’re here for you. Well it shows their not. They have drive thru tellers that are rude and tell you what to do with your money. It happened to my mom too. The lady was trying to tell …
By far the best place to do your banking. After way too many years of letting Citizens Bank treat me like $hit on a shoe, I made the transition over to Diamond Credit Union. There is such a difference between a bank and a credit union. Give them a chance to show you that you matter to them. You won’t be disappointed.
Today I spoke to Sue Losch. Super amazing help to unlock my account. I very much appreciated her help!
I was there today & helped today by Andrienne! She was fantastic! So helpful, patient & went above & beyond to help me! I am grateful for the staff & Adrienne!
Mindy was very understanding and very very helpful and supportive with every step I am taking towards my car loan .. she is very professional and respectful agent to deal with .. Also the staff in Pottstown branch were nice and professional. Thank you all
Disappointed that no branches are open on Saturdays anymore. Working nowhere near any branches, Saturdays where my only days to do my banking. Time to look for another bank. Response of still here in a different way, doesn’t help when you need to walk in for Phyiscal money exchanges or need a few checks.
Just became members and called in for help navigating our accounts online. Sue took her time, answered all of my questions and made me laugh along the way. Great people, great place!
I have been with Diamond for 20 years and couldn’t ask for more. The customer service is amazing. (Angela was awesome today!) Ty Angela you represent Diamond well!
June was amazing to Work with to refinance my auto loan. It was quick and painless. She was able to cut my interest rate nearly in half. I highly recommend DCU to anyone looking to refinance their auto loan.
Whenever I call into the bank the staff is always very helpful, they go over and beyond. I spoke with Courtney, we were having some difficulties setting up online banking for my son’s account and we were walked through step by step. She …
They are the most helpful bank I’ve ever worked with. The front desk and tellers are beyond helpful. I’ve never met someone in the branch that didn’t go above and beyond. Tiffany was amazing during the set up process and I still remember our conversation. She was so caring and personable!
Diamond credit union is a great bank to begin with but after this loan experience they are great! June was so helpful, comforting and personable. She really eased my mind about the whole process. It was quick and efficient while having …
Diamond credit union staff is awesome… Tiffany made me feel very comfortable and genuinely made my experience very pleasant.
Adrienne was awesome…She helped us through every step with professionalism…She answered all our questions and always made us feel comfortable!
Courtney Heller was the most helpful, polite and professional team member I have dealt with at Diamond excellent employee! I give my experience with her 5 stars.
Carla from Diamond Credit Union was nothing but absolutely wonderful to interact with. She had all the patience in the world, which I greatly appreciated. Very direct and clear. Nothing but a pleasure. Thanks again, Carla.
Why would anybody bank where THE MANAGER is very RUDE and DOESN’T WANT TO HELP YOU OR WORK ????. I respectfully asked for help activating a card that I couldn’t activate over the phone. The MANAGER was very rude and didn’t want to help me …
Amazing place to go and open your future accounts wether its fir Savings , Checkings , or many more great accounts they have to offer. I personally had the pleasure to work with June Jackson and she was amazing from start to finish helped …
Diamond has always been my preferred financial institution.
The tellers are friendly and helpful. Tiffany, Carla and manager Amy are the best! I’ve been a member since the 80s.
Had meeting with Tiffany who was very personable, knowledgeable, and extremely helpful. Have been a member of Diamond Credit Union for many years and have always been very satisfied with their service.
Thank you Courtney for being so kind on the phone. You took the time to look into my question. When she answered the phone I said, “I need to speak to someone about a billing questions” and instead of transferring me onto someone else she …
I opened an account at Diamond Credit Union to assist me with getting a loan for a new/used car. The staff was incredibly friendly, helpful and responsive throughout the whole process. I look forward to working with them in the future!
Oh my it really sucks to wake up to a lost money situation specially on your day off. Well that’s how my Saturday morning started today. I had just moved and my accounting is everywhere right now. I called in to Diamond and got Angela …
Came back here to get a new debit card after my account had me terminated due to a couple fraudulent attempts made on my account. With that said, I needed to cash my paycheck and even with an expired ID and a new address (that didn’t match …
I spoke with Angela today and she was AMAZING!!! She explained everything in my situation so thoroughly and was the sweetest angel. I appreciate workers like her, because she offers support with no judgement what so ever. I have never been MORE satisfied and happy! Thank you Angela!
The team at Diamond CU Pottstown is dedicated to delivering an outstanding banking experience. They are friendly, knowledgeable, and efficient, often going above and beyond to take care of their customers. I’m so glad I chose Diamond for by business’s banking needs!
Adrienne Pastella was so helpful and kind. She answered my questions, helped me with my account and directed me to a financial consultant to help me manage my finances. I left Diamond Credit feeling completely satisfied and also feeling …
I help my senior citizen father with his banking. He had issues with online banking. Kellie made it super easy with helping him even with me living out state. And was very friendly and fast at resolving the issue.
Thank you everybody from diamond credit union for helping me out refinancing my car loan. They not only cut down the monthly payments by $50 monthly they also cut out a few of my payments. Thank you so much June and everybody at diamond credit union.
We worked with Tiffany at the Pottstown branch for a few account changes. Tiffany was so pleasant and helpful. She was very knowledgeable about the services Diamond has to offer. We learned a lot, were able to accomplish what we needed to do and met a great person in the process. Thank you, Tiffany for your help!
June Jackson at the Pottstown, PA branch is amazing! She was so friendly and extremely helpful. She assisted me in refinancing a loan I have with Diamond. Everything went smoothly and I had no complaints. She is just very personable and all around just a pleasure to talk to!
We have been members of Diamond for decades. Customer service has always been excellent, very friendly and professional. Loan officers are knowledgeable and helpful. Very satisfied with all aspects of service and accounts. If you’re looking for a new financial institution, we highly recommend Diamond Credit Union.
As I was logging into my account, ACCESS DENIED appeared on the screen. Angela Markland in the Pottstown Branch was so helpful!! She asked appropriate questions that would get me to the point where I could open my account. She was just …
My mom and I have been so blessed and thankful to be members of Diamond Credit union! 🙂 It’s such an amazing and welcoming bank 🙂 We’ve been with the Pottstown branch for many years and I can’t say enough how kind and nice they all are! …
I have been a long-time member of Diamond Credit Union because of their competitive loan rates but also, as I was recently reminded, because of their banking team. I made a call to ask a question about my recent credit card bill and not …