DCDI has been a fabulous fit for us. We don’t have many options for internet were we are, so DCDI is great. Can’t wait for FIBER. Can’t be soon enough.
They said that they would pick up my box because they were in the area. Instead they sent me to collections for not returning the box when they wanted it.
Great communication when I call, always get right in and fix any problems I do have.
Would like to be able to get in on the package prices of larger carriers though.
Terrible quality. We always have trouble with our Internet and it can’t even keep a live stream on zoom with one computer on the network. Paying $50 for nothing.
The last two years have awful internet is horribly slow at times and tech support has been zero help. On hold for hours at a time and email responses were just as bad.
It’s good to have a local company to work with and have their support in our community. They give back 100% and keep things moving in a positive way thanks Direct Communication.
In this area of southeast Idaho they are the best option for high speed internet. They offer various speeds at competitive rates. There have been very few service outages.
Great internet service, I wish we were not required to purchase the phone line. Who needs a phone line now with cells phone? The phone line is just added cost that is not necessary….eliminate the requirement for a phone line and you have a happy customer.
Direct Communications has provided us with excellent and RELIABLE telephone and internet service for over 15 years. Reliability is important to us, since the service is for our cabin on Bear lake. During the winter, we visit less …
I own a law office in rural Idaho. Direct Communications brought high-speed, fiber optic internet connectivity to me along with VOIP phones and an electronic fax solution that works perfectly. They support me when I have issues (which is …
They have been very easy to work with. The reason for the 4 stars is that they have salesman coming around to sign people up knowing that installs are 3 months out.
Great company! I have been doing business with them for years and I have no complaints. Rarely have internet issues with these guys, can’t say that about the “competition.” Thanks! And keep doing what you’re doing!
I have not talked to customer service yet but based on the reviews it would seem like I would be wasting my time. I pay dang near $60 a month for internet service. I can not even watch a youtube video on 360pp without buffering problems. …
Direct Communications went above and beyond drilling under a road and bringing their fiber network directly into our new construction building in Pocatello. They brought the fiber into our building exactly where we wanted it and terminated …
We’ve had Direct for the past 4 years. The customer service is outstanding and the service is good. We have some issues when it’s super cold out, but all-in-all, great experience.
We’ve never experienced any issues with our services through Direct Communication. Anytime we’ve had a question or needed something they’ve been great to communicate with and respond in a timely manner.
Internet service has been chronically poor…customer service does not return calls, management is unavailable and after years of local problems, the company is unable or unwilling to commit the resources necessary to fix the problems. They …
This company is a joke. When I had service through them it went down all the time. Once I had a presentation to perform for a client and my internet went down at the worst possible time as usual. When I asked them why my service went down …
We have been pleased with our internet service. I’m able to work on-line without having any complications with the connection. It has been nice to have the peace of mind, that I don’t have to worry about a bad connection affecting my work.
When we moved to our new location in Pocatello, we heard about Direct Communications and their fiber optic internet. We decided to try it and it is great! They were quick to get it installed. It is very stable and does not get bogged …
In a nutshell, this company is most disorganized and has utterly poor customer service. I wish I could give -5 stars. I’m ether a +5 star or -5 star person, no in between. I’m not a difficult person to please but I don’t like being played …
I really liked having direct com. They were always accurate, professional, and honest with me. They went beyond my expectations when I had any issues. I moved out of their area but would definitely use them again.
Since we got direct communications for our internet we’ve only had 1 outage and it was very short outage. Customer service got us up and running again. We use a lot of wifi. Our TV’S run off of it and the home security system and heat …
This company is by far the worst provider of any kind of service even Internet service my service goes down constantly and when I asked them to return my service it takes them weeks to turn it back on the recent experience they weren’t able …
I have had Direct Communications for 8 years and I have no complaints. I think sometimes when people aren’t internet and computer savvy they don’t realize how there can be internet issues on their end due to the products there using for …
Direct Communication was the most expensive option for our Ammon Fiber service provider but was the only office that had customer service 7 days a week. Their service has bee amazing. It seems like we only have questions (like setting up a …
Fast, very responsive service, installer and customer service were very rapid and helpful. The Internet speeds are the fastest in the area where we live, and aside from when the router needs a reboot, the service stays fast and consistent.
Good customer service and dependable connection with consistent speeds close to the advertised limit. On the down side, the price for speed received isn’t as good as it once was. While others are advertising higher speeds at reduced …
I have very much appreciated having Direct Communication for my business. The service has been consistently reliable, and dependable. We have not gone without our services since we opened which means alot since we rely on it for all of our …
I have had Direct Communications for 6 years now. They provide the best internet in our little town for a very reasonable price. There have been a few “bumps” along the way, but customer service has always resolved my problems efficiently. I would not choose another company to be with.
The modem they use is sub par but I have been pleased with pricing,speed and customer service. I recently ordered a Google router so hopefully that will help with the bandwidth issues I have in my home. When I first moved to McCammon I was with century Link they were horrendous, direct com is much better.
Our experience has been nothing but positive. Ranging from establishing new service to our residence, some troubleshooting and adjustment of service to fit our budget, the customer service and technical reps have been helpful, flexible and professional. We’re not on the fiber optic line but our service over has been very reliable.
The internet seems to go out quite frequently and when we call to get it resolved, they don’t send people right away. It’s now been out for 4 days and has not even had anyone out here to fix it.
Wanna know how American Falls will look like in 3-6-9 months? Google up Louisville, KY mictrotrenching. They had no issues cutting competitor’s cable during their instalation travails. Leaving neighborhood without internet for the whole day is Ok according to them.
If you’re a home worker like I am, think twice about these guys. I moved into my house almost three weeks ago and I’m still waiting on them to connect my service. I have called them 6 times asking for updates and every time I get a …
Shady company, destroys property does not provide anything of a superior value compared to competitors. Would be nice if Power County residents were allowed to pick their own providers. Or if their reps would not access property without a …
I ordered service a full month ago. They originally told me it would be DONE in 2-3 weeks which I didn’t want to wait that long to begin with. I have called them at least 7 times asking for updates so I can be there and every time they tell …
Hard to communicate with them directly. Almost impossible. Called twice and e-mailed few times. Yet they felt like desecrating my lawn. I have sprinker system there is also a gas line somewhere there. If they dared to check utility …
If I could give no stars I would cause I have no reason at all to give anything but a seriously bad review! I’ve been waiting three months for an install and when they finally come to install the line into the ground they realize that the …
We’re currently in the second week of off and on service. No one responds to complaints. DO NOT USE THESE GUYS, the service is horrible. Edit: Direct Communication answered with ” We checked our records and you did not register a …
The worst, I called and submitted my paperwork to have it installed over 4 months ago about 1 month after they installed it in my neighborhood, they finally came out last week to mark the lines to run it to my trailer in our trailer court …
My service from Direct Communications has always been super! There is hardly ever an issue and if I have had trouble they go above and beyond to help fix the issue. I would recommend Dirext Communications to anyone!
This company really values its customers. I work from home and depend on a reliable internet connection. I have the fastest speed available in my area. I love it’s speed and reliability. When there have been outages, my bill was deducted …
Wonderful!
Great company!
Internet is down far to often!
Friendly people
Great customer service!!!
They are very good
Good connection and fast thanks
Great Service for a great price!
Expert help and greatly appreciated.
Nice service and great price!
Great service no problems!
Great speed and customer service!
Fast internet and great phone service!
Very responsive to communication. Very few issues with Direct Communications, Thanks
I dont recommended this company for internet. Really poor service.
So much better than what we had.
Friendly and helpful. Like dealing with a good neighbor.
Great price speed has been great
Seems to be good and fast don’t buffer
I’m pleased with my internet service through Direct Communications.
Everyone I have spoken with is knowledgeable and able to answer all my questions.
Never really blacked out on me was great
The fastest speeds in town, except that we never get the speed we are paying for.
Great to work with, reliable connection, decent speed.
Great place to work, great internet and support, and great people who really care
Slow service or none at all. Tech people are nice though
Never had a problem with my cable or internet
Reliable service for Fish Haven. Nice customer service associates.
Way better than century Link, speed is pretty consistent.
Consistent, high quality internet service and knowledgeable assistance with troubleshooting.
The customer service is wonderful. Everyone is so kind and helpful.
They are always helpful and quickly resolve any issues that we have had.
Reliable and bandwidth as promised. Good provider of SIP services as well.
I have never had problems with my WiFi and they are so nice on the phone!
They have outstanding customer service and are quick to help with any problem that arises.
I’ve had their service in Preston for 3 years and I’ve had no issues.
Great service! When I need help they are friendly and explain things very well! I recommed to everyone!
Great customer service. I love the internet speed and reliability! Well done!
When the internet actually works, its great. We have been without internet for almost 2 weeks.
Great company…network is very reliable and awesome local support and service.
won’t fix internet crashing. Wait on hold forever no response from chat after they ask for your number no internet service during mid day
when I first sign up I had connection problems but they worked the bugs out and everything has been fine..
Generally good service and the people who work in our area are fast and efficient while doing quality work.
Have been with Direct Communications for many years. Top quality service and support. Highly recommend.
The man who holed us up was wonderful. Very helpful with my questions and didn’t make me feel stupid asking them.
We have had them since we moved to preston. They have been reliable and friendly. I highly recommend them.
They are great to work with! They fix things in a timely manner, are aware of issues, and will call to check and see that things are resolved.
Terrific customer service! Every issue I’ve ever experienced was handled to my satisfaction. Real people who care.
I have been a customer for many years. There has never been a single problem with service. I would strongly recommend it to everyone!
We have loved Direct Communications! When our service goes out they are very quick to send someone out to take care of it!
My installer, Alex, was great. He knows his business and is very friendly. Pleased with my internet and phone service.
DCDI has been a fabulous fit for us. We don’t have many options for internet were we are, so DCDI is great. Can’t wait for FIBER. Can’t be soon enough.
They said that they would pick up my box because they were in the area. Instead they sent me to collections for not returning the box when they wanted it.
Great communication when I call, always get right in and fix any problems I do have.
Would like to be able to get in on the package prices of larger carriers though.
I’ve always experienced great customer service. Any problems with internet service were always fixed in a timely manner as well.
Terrible quality. We always have trouble with our Internet and it can’t even keep a live stream on zoom with one computer on the network. Paying $50 for nothing.
The last two years have awful internet is horribly slow at times and tech support has been zero help. On hold for hours at a time and email responses were just as bad.
Great customer service. Very responsive, prompt, and helpful. Both the local office staff in LA and the HQ team and tech support in ID
It’s good to have a local company to work with and have their support in our community. They give back 100% and keep things moving in a positive way thanks Direct Communication.
Our experiences have been great with Direct. They were quick to get us connected and quick to give us service when needed.
There service has been great. Wish they offered a higher speed in our area. But the connection has been reliable.
In this area of southeast Idaho they are the best option for high speed internet. They offer various speeds at competitive rates. There have been very few service outages.
Direct Communications has always been a reliable service. I have no complaints. Priced cheaper than others I price checked and great service. Thanks
Great internet service, I wish we were not required to purchase the phone line. Who needs a phone line now with cells phone? The phone line is just added cost that is not necessary….eliminate the requirement for a phone line and you have a happy customer.
Direct Communications has provided us with excellent and RELIABLE telephone and internet service for over 15 years. Reliability is important to us, since the service is for our cabin on Bear lake. During the winter, we visit less …
I own a law office in rural Idaho. Direct Communications brought high-speed, fiber optic internet connectivity to me along with VOIP phones and an electronic fax solution that works perfectly. They support me when I have issues (which is …
They have been very easy to work with. The reason for the 4 stars is that they have salesman coming around to sign people up knowing that installs are 3 months out.
Great company! I have been doing business with them for years and I have no complaints. Rarely have internet issues with these guys, can’t say that about the “competition.” Thanks! And keep doing what you’re doing!
I have not talked to customer service yet but based on the reviews it would seem like I would be wasting my time. I pay dang near $60 a month for internet service. I can not even watch a youtube video on 360pp without buffering problems. …
Direct Communications went above and beyond drilling under a road and bringing their fiber network directly into our new construction building in Pocatello. They brought the fiber into our building exactly where we wanted it and terminated …
We’ve had Direct for the past 4 years. The customer service is outstanding and the service is good. We have some issues when it’s super cold out, but all-in-all, great experience.
We’ve never experienced any issues with our services through Direct Communication. Anytime we’ve had a question or needed something they’ve been great to communicate with and respond in a timely manner.
Internet service has been chronically poor…customer service does not return calls, management is unavailable and after years of local problems, the company is unable or unwilling to commit the resources necessary to fix the problems. They …
This company is a joke. When I had service through them it went down all the time. Once I had a presentation to perform for a client and my internet went down at the worst possible time as usual. When I asked them why my service went down …
We have been pleased with our internet service. I’m able to work on-line without having any complications with the connection. It has been nice to have the peace of mind, that I don’t have to worry about a bad connection affecting my work.
When we moved to our new location in Pocatello, we heard about Direct Communications and their fiber optic internet. We decided to try it and it is great! They were quick to get it installed. It is very stable and does not get bogged …
In a nutshell, this company is most disorganized and has utterly poor customer service. I wish I could give -5 stars. I’m ether a +5 star or -5 star person, no in between. I’m not a difficult person to please but I don’t like being played …
I really liked having direct com. They were always accurate, professional, and honest with me. They went beyond my expectations when I had any issues. I moved out of their area but would definitely use them again.
Since Direct Communications is the proud owner of Optix ISP, this review goes here.
Tl;dr at bottom. …
Since we got direct communications for our internet we’ve only had 1 outage and it was very short outage. Customer service got us up and running again. We use a lot of wifi. Our TV’S run off of it and the home security system and heat …
This company is by far the worst provider of any kind of service even Internet service my service goes down constantly and when I asked them to return my service it takes them weeks to turn it back on the recent experience they weren’t able …
I have had Direct Communications for 8 years and I have no complaints. I think sometimes when people aren’t internet and computer savvy they don’t realize how there can be internet issues on their end due to the products there using for …
Direct Communication was the most expensive option for our Ammon Fiber service provider but was the only office that had customer service 7 days a week. Their service has bee amazing. It seems like we only have questions (like setting up a …
Fast, very responsive service, installer and customer service were very rapid and helpful. The Internet speeds are the fastest in the area where we live, and aside from when the router needs a reboot, the service stays fast and consistent.
It is so awesome and easy to use
Good customer service and dependable connection with consistent speeds close to the advertised limit. On the down side, the price for speed received isn’t as good as it once was. While others are advertising higher speeds at reduced …
I have very much appreciated having Direct Communication for my business. The service has been consistently reliable, and dependable. We have not gone without our services since we opened which means alot since we rely on it for all of our …
I have had Direct Communications for 6 years now. They provide the best internet in our little town for a very reasonable price. There have been a few “bumps” along the way, but customer service has always resolved my problems efficiently. I would not choose another company to be with.
The modem they use is sub par but I have been pleased with pricing,speed and customer service. I recently ordered a Google router so hopefully that will help with the bandwidth issues I have in my home. When I first moved to McCammon I was with century Link they were horrendous, direct com is much better.
Very friendly staff, and easy to deal with.
Our experience has been nothing but positive. Ranging from establishing new service to our residence, some troubleshooting and adjustment of service to fit our budget, the customer service and technical reps have been helpful, flexible and professional. We’re not on the fiber optic line but our service over has been very reliable.
Love how quick they are to get things done and fixed!!
Great company to work with. Fair in every way..
Great company and great internet service
The internet seems to go out quite frequently and when we call to get it resolved, they don’t send people right away. It’s now been out for 4 days and has not even had anyone out here to fix it.
Wanna know how American Falls will look like in 3-6-9 months? Google up Louisville, KY mictrotrenching. They had no issues cutting competitor’s cable during their instalation travails. Leaving neighborhood without internet for the whole day is Ok according to them.
If you’re a home worker like I am, think twice about these guys. I moved into my house almost three weeks ago and I’m still waiting on them to connect my service. I have called them 6 times asking for updates and every time I get a …
Shady company, destroys property does not provide anything of a superior value compared to competitors. Would be nice if Power County residents were allowed to pick their own providers. Or if their reps would not access property without a …
❤️ Direct Comm. Works all the time. Fast. Great customer service.
Direct TV has been a gray addition to our home. We love them!
I ordered service a full month ago. They originally told me it would be DONE in 2-3 weeks which I didn’t want to wait that long to begin with. I have called them at least 7 times asking for updates so I can be there and every time they tell …
Fiber optics is the way to go! I have had a great experience!!
So far so good! Loved Trufiber and seems Direct is doing things right, too!
Hard to communicate with them directly. Almost impossible. Called twice and e-mailed few times. Yet they felt like desecrating my lawn. I have sprinker system there is also a gas line somewhere there. If they dared to check utility …
If I could give no stars I would cause I have no reason at all to give anything but a seriously bad review! I’ve been waiting three months for an install and when they finally come to install the line into the ground they realize that the …
Haven’t had many problems with directcom since they took over the internet company. Would recommend to anyone.
We’re currently in the second week of off and on service. No one responds to complaints. DO NOT USE THESE GUYS, the service is horrible. Edit: Direct Communication answered with ” We checked our records and you did not register a …
The worst, I called and submitted my paperwork to have it installed over 4 months ago about 1 month after they installed it in my neighborhood, they finally came out last week to mark the lines to run it to my trailer in our trailer court …
My service from Direct Communications has always been super! There is hardly ever an issue and if I have had trouble they go above and beyond to help fix the issue. I would recommend Dirext Communications to anyone!
This company really values its customers. I work from home and depend on a reliable internet connection. I have the fastest speed available in my area. I love it’s speed and reliability. When there have been outages, my bill was deducted …