Founded in 1953. One of the fastest growing credit unions in Massachusetts. Members enjoy low loan rates on our auto loans, home equity lines + loans, mortgages, credit cards, and personal loans while earning more with our CDs (share certificates), and money market accounts. Contact us to learn more about our free Hub Checking account that offers free ATMs worldwide.
| Saturday | 8AM to 1PM |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
50 Cabot St, Needham, MA 02494
(Translated by Google) I am very delighted with this institution.
(Original) …
Great customers service
Good customer service
Overall horrible company. Headache.
Horrible customer service. This place could careless about its clients.
Fast and easy! Best rates around town.
efficient, knowledgeable, easy to work with. SAVED LOADS OF MONEY
They will sent you a check for a loan but after that the same check will bounce back. Very bad costumer service.
I’ve been working with Brett Levine during this Covid19 pandemic and he has been nothing but outstanding!
Been a member since it was the Polaroid Credit union. Always a top notch organization and never had any problems whatsoever
Great experience with Direct Federal Credit Union. Good rates on my auto loan, excellent customer service.
Ow my I God i hate this campany. There no means to pay them online. They had new updates on the app and it screwed everything. They cucumber service is the worst of all . No way to communicate with.
Worst credit campany ever . There no means of payment. Customer service is horrible, . Do’t go to this bank . It really bad . They hung up the phone 3 times
I used to bank at this credit union for more than 15 years they had branches in Norwood and Cambridge until they started closing all their branches and only one was left it was the Needham location it’s too far for me to get to now so I switched over to the Metro Credit Union
This bank had horrible customer service. They updated the payment system and it is the worst system I ever used . I still don’t know where to pay the auto loan.they are paying people to rate them 5 star . It’s a shame .
Don’t use this company for auto financing. Interest charged up front and not put towards paying off principle. Worst online payment system. Horrible delays- up to 6 weeks to receive title after payoff.
A credit union that purchases a $200,000 house at auction for $85,000 and then refuses to sell the house at a decent price even when the Massachusetts Attorney General intervenes is not the type of financial institution that has any morals. …
Direct Federal has so many amazing products that can really help out a growing family. The staff is incredibly friendly and easy to work with, and doing business is easy.
The people I’ve dealt with at Direct Federal are the best! Great customer service, and always kind and supportive. I’m so glad I have my car loan with them!
The best bank I have ever worked with. Always get a person on the phone no automated voice mail system.
Auto load was the best interest rate I could find and their loan/check process …
Warning! I Bought a new car through Direct Federal Credit Union (DFCU). DFCU didn’t send the title for 4 months after the payoff. Then they sent a loan release, rather than the title and told me I needed to go to the title agency to get the title. Never get a car loan through DFCU!
Thank you to Ed Harrington, Amy Corda, and Mr. Walsh for getting me a great rate on my new Mortgage even after some previous credit issues due to my wife’s illness. I’ve had multiple mortgages with DFCU and have found them to always have …
I just sat on hold for over an hour and finally gave up when all I had was silence on the line, not even hold music! Worst service in a bank I’ve ever experienced. I will never deal with this bank again and I certainly won’t recommend them to anyone.
You will suffer if you choose this bank . There payment system is horrible. Their customer service the worst i ever had . Their phone is almost non-exist. They keep apologizing for the inconvenience and never fix the issue. Finally they …
I went to Direct to refinance my mortgage and I am so glad I did! Bill, Ed, Meghan and Joy were easy to talk to and answered any question I threw at them. Because of them it made the refinancing process a lot less stressful.
The customer service is truly, so helpful. They take traditionally frustrating systems, and make them easier for their customers. When you call a person answers every time, something so simple makes such a big difference. They are also so …
I had an amazing experience opening a credit card and initiating a balance transfer with Direct Federal Credit Union. The process was fast and easy and the customer service was exceptional!
Brett Levine was amazing! He was always there to answer my questions. He even recommended some different options that benefited me which I hadn’t considered before. I did my homework and checked with other local banks before speaking with Brett. Take my advice don’t waste your time comparing and just talk to Brett.
Great friendly staff and very helpful each time I go into the bank.
I would have posted a “no star” if I could.
I do not know how many guys writing reviews are paid by DIRECT to do the reviews …
I needed to close a home equity line. Tried to login, was redirected to choose a new password. First was prompted to enter ssn and birth date. The system informed me that my record could not be found. Fine, stuff happens. Decide to call. …
All the negative reviews scared the hell out of me!! So i made sure to be ready and take notes when I called…I was on hold about 10 minutes before Haley answered. She was awesome!! I have to think all the negative reviews are from …
I never write reviews but felt like this is one that needs to be written. I can’t thank Stephanie and Faye enough for their amazing customer service support today, and for jumping through so many hoops to assist my son in finalizing his …
Overal horrible experience. Still have yet to receive that voluntary phone call that was left as a comment. …
I have been working with Brett and Direct Federal for a few weeks now for a few different programs. I could not be happier with customer experience. He works diligently and very fast and doesn’t mind my humor. I will only use Brett and …
Brett Levine has been and continues to be the keystone and pillar of my finances. He is constantly available to field all of my questions and concerns, no matter how small or ill-informed they are. He is patient, understanding, as well as …
You’d be better off burying your money in the woods and trying to find it later. I know it would be faster than actually trying to get your funds out of this bank! It’s 24 hours before you can even speak to someone who can help you with …
I have been a member of Direct Federal Credit Union for 37 years when they used to be Polaroid Federal Credit Union. They were like family back then and I used to go to Janet Glidden, who got married. Always got great service without a …
I had the best experience transferring over to Direct Federal. A special thank you to Brett Levine, who was absolutely amazing and helpful with everything. Brett was very patient and understanding throughout the entire process, which was …
I have had horrible luck trying to gain access to my account online, since it was dormant for more than 6 months. Multiple phone calls, promises by a manager, David Leberge, that someone would call me back, and nothing! Then I just received …
My wife and I have been using DFCU for direct work deposits now for almost 40 years. Every bank and CU has good and bad qualities but I have never had a truly bad experience here. I have a 2nd CU as well but will be transferring out and …
I’m updating my original review here, due to further issues in dealing with DCFU. Like many other google reviews listed here, if I could have selected a zero star, I would. …
Got a car loan through direct federal late last year. I sent them two payments by mail because I couldn’t set up my online banking for some reason. In February I got an alert on my credit, that my payment wasn’t received. I tried calling …
We had 20 years of stellar customer service and wonderful experiences with this institution. Our last (and final) experience was so poor that we have closed our accounts and gone elsewhere. I took the time to write an old-fashioned letter …
Paid off a vehicle almost 3 months ago with a certified bank check to help speed up the process. Not only have I not gotten the title, they refuse to file for a duplicate title because its not there problem! I have been in the auto …
Here we go again!! Last years update was a nightmare that still has issues. Now they just updated the phone app again and it’s even worse! Can’t figure out how to log off, can’t log in with a pin anymore (Who remembers passwords these …
Where do I begin….if I could give this bank 0 stars I would. I have been a member since 2003 and this institution has gone down hill significantly within the past 3 years. I haven’t been able to access my funds or yet been able to …
I am very disapponted in the service that I have received from Direct. Having been a satisfied member for over 35+ years I thought changing my account to a trust would have been easy. It is now coming on 2 weeks and still not completely …
We’ve had only excellent experiences with DFCU for our auto loan (for which we got a competitive rate). In fact, when I applied for the loan and was trying to figure out the logistics of how to pick up the check (without a car) on the way …