Discount Power is a workplace located in Houston, Texas. See more
Read More| Friday | 7AM to 10PM |
| Saturday | 7AM to 10PM |
| Sunday | 7AM to 10PM |
| Monday | 7AM to 10PM |
| Tuesday | 7AM to 10PM |
| Wednesday | 7AM to 10PM |
| Thursday | 7AM to 10PM |
910 Louisiana St, Houston, TX 77002
Writing my first review because this company is so terrible and shady. Not only has my bill doubled since they changed names, but they gave NO notice when my contract was expiring and I was forced to pay their outrageous month-to-month plan …
I’ve had Discount Power for 2+ years now….no issues with billing and they’ve had great pricing to align with my usage. I’ve recommended them to other family members, who are also seeing great service/savings. Keep it up, Discount Power!
Discount Power is a great company that offers great deals , I had the pleasure of having them for many years when I moved to my new house years. No hidden fees , that I noticed, and reasonable pricing on their rates when it’s not summer (But this is the case for all companies, sadly) All in all, Discount Power is highly recommended!
Jerkeithra was very kind and tried to help me. Unfortunately, the technology was not cooperating and the problem is not resolved at this time. I was told it will be reported to the IT department and will be resolved in 2 to 3 days. I appreciate the effort. My experience with the customer service rep was very good.
I have never had a electric provider so courteous and quick to help with their care Representatives very friendly and quick to answer questions very satisfied with this company I feel like I’m part of the family
We have been without power since 2:30am on Sunday February 14th. It is now Tuesday the 16th and we have not heard a peep from discount power. They are not fighting for their customers with ERCOT. Their communication is horrible. Would not recommend them at all. What a terrible way to treat loyal customers.
Super cheap, but customer service is dismal. Cut off my power at the new house when I sold the old one. Unable to be reached on a Saturday, even when they have cut off power. Do not use this company.
Worst utility company ever….they charge you a fee every month if you don’t sign up for automatic payments drafted from your acount, they charge like a 20.00 if you don’t pay on time then send you a pink notice, when your bill (which they …
Great provider that cut my bill in half . They have a plan that doesn’t have the center point surcharge. Find that plan and sign the longest contract possible. I had my parents switch from reliant and their bills have been cut in half as …
I am a retired electrical utility employee of 40 years and I am very knowledgable about retail electric providers and figuring out how to get the best prices for my electric rates. I have been using Discount Power since July 2015 and I have …
Sure, this company has lower rates, but their policies and customer service are horrible!! If you’re TWO days late on your payment, you receive a disconnect notice AND they CHARGE YOU $20 to send that notice via e-mail. This is for a $35 …
This power company is horrible. I received 2 bill from them. The first bill was $350.00 and I thought they had billed me the previous charges for the time before I moved into my apartment. After several phone calls and no resolve I paid the …
The rates have been great and customer service has been prompt; however, there is usually only about 2 weeks between getting your monthly bill and then being sent a termination notice. You really have to pay your bill promptly or run the risk of big late fees and termination.
Best electricity service ever. And I’ve been though quite a few. Great pricing, helpful support personnel. Couldn’t be more pleased!
I am a client with discount power for a few years and I have enjoyed good service. I have also used their chat for my questions. Found them knowledgeable and courteous. Would definitely recommend.
This company is very fraudulent. First if you must have a service with them brace up for extra 40 dollars charges every month and sometimes double of such in the name of disconnection recovery that was never done. I mean there was no disconnection and they still charge you for recovery.
I can’t express how dissatisfied I am with this company. I held an average monthly rate for the past 11 months then when it came to my last bill it nearly tripled in the amount. When I called to inquire about the high rate a very rude male …
I have changed my electric provider (Discount Power formerly Pennywise). Rate was to high was my reason. When I received my final bill they charged me $150.00 early termination fee. Their reason was a phone call made to me to renew in …
billing is all over the place. I should be billed every 30 days they billed me 2 weeks apart then when I called to fix the date the lady said we can change the date without late fees when she finished “changing” the date she told me late …
Good prices, never a single issue or concern with two homes in two years with them. If you have an issue, it’s your own fault. Read your contract, pay your bill ON TIME and don’t blaim others for your late fees and issues afterwards. …
I was switched to discount power when my old company was shutting down just to have them cut my power off during a cold snap and was unable le to contact anyone because it was after hours.My family had to struggle to stay warm until the …
Worst energy company EVER! They made a mistake on their end and shut off our power, without permission from us. Then when we asked for reimbursement from our apartments charging us a recovery fee and their electric company supplying us …
Worst electric service in Austin, Manor area. When the entire neighborhood got their electrical service back after the winter storm in February 2021, my home with Discount Power kept getting repeated blackouts every 15 minutes for three days.
This company is great, my first time using them and even though I used them for a short time I still got my deposit fully refunded to me, and the customer service was always great every time I called. They do offer different packages to choose from as well. I would definitely recommend them
Cris was very helpful as I was evaluating renewal plans between Discount Power and other carriers. I really appreciate his efforts to show me best options to consider to go ahead and renew.
If you ❤️ love the price and can always pay on-time ⚠️, they are exactly as promised. Great service reps! My promised cheap rates were delivered. No surprises. Service Reps are patient. ⚠️Mon- Fri business hours. ⚠️ Always pay on time. They …
I was transferred to this provider against my will by Infuse Energy. They don’t even have a functioning website where I can go to pay my bill. I can’t even login.
I had life energy and they merged with discount power. I had to pay a disconnection fee and a re connect fee. Which makes no sense because no one had to come to do that. My power was never shut off either. Shady company. I’m moving else where soon.
Discount Power is a first rate supplier of reliable electric power at competitive prices. Every bill was clear and understandable, and never included special one-off charges or additional “recovery” fees. The automatic payment system was reliable; not a single bill was ever in error.
My power was turned off in a 100 degree + temps over this companies incompetence. If you can avoid them You should.
Zero stars. I moved services with Discount Power BUT they never performed the task. The apartment complex charged me $50 for non-transfer of services. I called Discount to get it resolved and they sent me an email stating that services …
Discount Power purchased Life Energy with whom I had an account with. They claim they sent a letter via regular mail stating so? My new bill from Discount Power includes a Delivery fee for $120.59 …
While their rates may be cheap, the customer service staff is rude and uncaring in both English and Spanish. The website is not very helpful as it crashed easily and trying to log in is a hassle. I hate having to call and speak to a …
Rates are great!! Straightforward autopay/billing. Emailed statement PDF every cycle, so you don’t even have to go log in. No complaints after ~12-15 months of Discount being my energy provider.
very easy to use service with good customer service
(This is my Moms review)
If i could give 0 stars i would honestly we have 2 homes that are service by them mine and my ex husband. We have tvs, tanks, the heater on and so on our bill …
I was originally with Discount Power many many years ago. They were a good company that provided good rates and good customer service. They had good reviews at the time. In 2018 Pennywise Power bought Discount Power. Unfortunately …
I’ve not had a problem with Dicount Power once in the 3 or 4 years we’ve used them. Our bills are lower and always reasonable. I would recommend checking them out when you’re in the market for a new company.
The customer service here sucks. They cut my power off 2 months in a row and then told me I was never enrolled in autopay… I have been on auto pay since the start of my contract. They refuse to admit fault and fix the issue. I am sitting …
They will not do anything to keep existing customers to stay. I’ve been with them since I 2013 and the rates they email me to renew is double my current rate. Currently paying 8.8 they offer me 14. I will be shopping around, I will not be renewing with them. The rep on the phone was not helpful at all either.
Very bad service. I had autopayment set, however I received a disconnect note as they did not process the payment. I had to pay a late fee of $30 last month. When I paid, I left my credit card set for autopay as I do with everything, but …
Experience was seamless. They reviewed my usage and patterns then presented recommended plans. After my selection, they took care of enrollment. Simple. As for plan cost, quoted rate is what I have been billed the past few months. If their …
The absolute worst energy providers in Tx. Paid a deposit to get electricity by June 25, its been about 3 months and I still didnt get connected. Everytime I call, the surpervisors lie that my account will be made active same day. Save …
Outstanding customer service and good rates. We were switched over from Windrose earlier this year and I was wary, but after speaking to their customer service department over the phone, I am incredibly happy with Discount Power. Top notch service.
Acceptable rates. Never had a billing problem with them.
I would think they would offer a loyalty discount for customers that stick with them over multiple contracts. …
We’ve been with discount power for 5 years. Discount power is the worst company I’ve ever done business with. They are completely unprofessional and unorganized. They changed their company name to pennywise, screwing over myself and many …
While their rates are low, their customer service is also low. They charge a 5% surcharge if you won’t let them draft your bank account or credit card directly. Also, they take an inordinately long time to clear checks. They suggest you …
I have been a customer for 3 years. My power bill is consistently less than with any other company I have tried over the years. There are no hidden fees. They disclose everything upfront. If you want to spend less on your power this is the company to go with!
SCAM ALERT. I was switched to this company without any knowledge or consent. Had autopay setup with my previous electric company and had received ZERO notice about our bill being due with this new company and now our electric has been shut …
Great company with very competitive rates. Previously we had switched electric companies every six months to ensure we got the best rates. However, Discount Power was the first electric company we decided to stay with; and we’ve been satisfied customers ever since
I have loved my experience with discount(been with them for 3years). The only thing is when I changed apartments, they created a new “account” for my new apartment and I did not know about it. They sent me a letter saying my contact was to …
I would leave a zero star review if I could. BE CAREFUL WITH THIS COMPANY!! First of all, I had auto pay set up on my account for several months and then it wasn’t the next month. I didn’t authorize to be unenrolled. I wasn’t notified that …
Have been pleased with Discount Power as a customer since Nov. 2015. I had a 2-year fixed rate contract that met my needs well. When that one expired I looked around at available offers and decided on another 2-year contract also with Discount Power.
We have only been with Discount Power for a couple of months, but so far we are very pleased with the service we’re receiving. We’ve had no power surges or outages and the cost has been less than we expected which makes us very happy. Good job!
These people are the worst. I’m in my apartment right now and my lights are off. I thought it was a neighborhood outage but found out it was only me. My bill is already paid so there’s no reason for a disruption but when calling customer …
Update: Jan 2019. Discount Power sold to Pennywise and their options and prices are not competitive. I moved on to a different electric power company. Nothing good lasts forever. …
Discount Power provided a good rate, however when my contract ended and I missed an email they sent to renew, they changed my rate from four cents per KWh to thirteen cents per KWh. I understand that this is unfortunately pretty typical …
If there was a way to put zero star or negative stars, I would. I could not pay the bill online and I tried different web browsers and when trying to pay bill the online it says the website cannot be reached after logging in. I had just …
I called to get more info on several services that I had questions about. They were auto pay and average monthly billing. The representative was polite, courteous, very helpful, and had complete knowledge of the issue. In a matter of …
Discount power has left me very disappointed with its service. I signed a contract with this company in December of last year, this past June I received my last bill and found out I was being charged $219 for going 34 kilowatts over. My …
My account was purchased from V247 without notice. I was 2 months into a 2 year contract and my rate went up drastically. I’ll be switching providers and filing a complaint with PUC.
We have been with Discount Power for over three years and it has been great! Lowest bills that we have ever had, and absolutely no problems at all! Good customer service on the few times that I have called with a question. I highly recommend this company!
I have never worked with this company and don’t even live in an area that they service. I have been with my current energy and gas providers for years and discount power randomly sent $75 to a collections agency in my name.
I would recommend this company highly. I signed for 2 years and I plan on renewing when my contract ends if the price and customer service are still top notch. I have extremely high vaulted ceilings and my electric bill is still reasonable considering Texas high temperatures in the summer.
Switch to this company, for lower rate and received first bill. After paying online through my bank, got a disconnect notice for non-payment. Had tracking number available but billing did not care since they do billing through 3rd party. Do …
I’ve had this company as my electric provider for a little over two years. I recently moved from a house to an apartment at the end of December, and completed a Transfer of Service to my new address, receiving a confirmation email saying …
I wish I could give 0 star. Horrible company. Then sent me the bill via email and it was due only 3 days after. It was my first bill and I didn’t expect they bill me for using only the first 5 days of the month. I didn’t expect to get the …
Discount Power has been my provider ever since I moved to Corpus. I’m very satisfied with the company: their prices are fair, no billing problems, and there have been just a few brief outages…except for during Harvey, of course. Service …
Very pleased with this company. I’ve never had a service outage related to Discount Power nor have I had any customer service issue. I highly recommend Discount Power if you want to save a little money and make these hot Texas summers bearable.
Was signed on by Evergreen Power Solutions. Somehow their algorithm changed me from $0.082 3 months earlier with a different provider to now $0.154 for 12 months with Discount Power. Upon seeing my first bill I call to explain this plan …
They had the best price at the time and I got no surprises on my bills. Only downside is they don’t offer a buy back plan for solar panel production, but offered to waive my early termination fee since they could not provide this. I would still be with them if not for the solar panels.
Absolutely terrible company. They disconnected my electricity after the bill was only due 10 days. No phone call, no letter, nothing. No matter what they say, I didn’t get anything. Basically they doubled my $60 bill with all of their fees. …
We have been Discount Power customers for four years with no issues at all. Prices were competitive when we renewed through Centerpoint’s True Cost, and bills have been accurate, concise, with all the information I need in a single page on the website. I don’t need or appreciate fancy websites.
RUDE STAFF! RUDE STAFF! RUDE STAFF!
STAY AWAY from this company. …
I have been with Discount Power for over a year, and these are the lowest electric bills I have ever had. You never really know if there will be hidden fees until that first bill shows up, and there weren’t any. I have not had to deal with …
This company is a rip off. My bill has gone up astronomically since they changed from pennywise to discount power. Last year September, i used 2195 kvw and my bill was $200, this year and without changing my plan, i used 2170 kwv in june …
We have no complaints about our power service. It’s very no-nonsense and straightforward. They don’t spam you with emails and advertisements. I hope I can renew my contract for the same rates I’ve had for the past year and a half.
Horrible service. Have been a loyal customer for years and on auto-payment. A payment was returned due to fraud on my card without my knowledge and I received no notice at all – no email, no mail, no call. Less than 2 weeks later my power …
Good customer service. Always responded online requests. Prices used to very good, but rose above average of other providers, therefore I chose another one. If for my next cycle the price is good, I would come back certainly.
Signed up for 2 year contract. No surprises with invoicing. I have a second home in houston and signed it up w/ DP as well. I usually change providers at the end of contract to take advantage of new customer pricing. My second home …
If there was an option to give 0 stars, I would have chosen that option. I have been sitting in my house with NO POWER since 8am yesterday. I have jumped through so many hoops and paid almost $250 to be able to get my new service set up. …
My electric service with Windrose Energy got sold to Discount. It has been the worst experience I have ever had. No bill for 2 months I called several times during that time. They put it off on Oncor. I finally get a bill I called to find …
Very unhappy with the customer service (or complete lack of) I received today. It’s summer in Texas and my usage increased by 160%, however my bill increased 275%. When I called to see how to reduce my future bills the rep said I couldn’t. …
I’ve not had any issues with billing from Discount Power. They have provided exceptional service at fair prices throughout my contract period. I hope to renew with them once again.
Discount Power has some of the best customer support people I have come across in a very long time. One thing that impressed me was their customer support team is here in America. …
I have had a great experience with discount power over the last 6 months. Customer service has been very helpful when we changed our plan mid contract, did not charge us anything to switch to a more suitable plan saving me about $50 a …
I switched to Discount Power after a three year contract with another provider who wouldn’t renew at the same rate and term. I researched several companies and Discount offered exactly what I was looking for. I’ve been with them about a …
Spent 1 hour to request a transfer of service, I was transferred 3 times and still didn’t get the request confirmed. The phone was disconnected after the 4th hold, and the survey at the end of the call doesn’t accept the rating of 1, what a joke! Worst experience ever.
Great rates lowest rates i have seen but could improve on customer billing but otherwise they have great rates. Its true read your contract before signing up and read the electricity facts label it will tell you what you will be paying …
If I could rate Discount with zero stars, I would. I’m getting a bill for service for 10 days in December and an early cancellation fee of $120. I used American Life, who Discount apparently bought out, but not in December of 2019. On top …
It is my opinion after being a customer to them for almost 3 years. That this company did not satisfied my needs.. and as I moved to another and cheaper rate company my last month bill with Discount power was unusually HIGH! TAlked to their …
Discount Power cut off electricity to my house, which in general, is inconvenient but even more so when you are working from home. When I called asking why they did this, they said I hadn’t paid. After 2 hours of investigating and numerous …
I am in my second year using Discount Power, and my cost for electricity is much cheaper than from my previous provider. who I used for over 20 years. I have experienced no service problems, and any interactions with their Customer Service Personnel has been very good.
Their website is freaky. They payment doesn’t go through without any notice. Then charged me for disconnection fee and late payment penalty. The customer service is very rude and hung up my phone directly.
When I first got energy provider, I was okay with it. I believe they were called pennywise. But when they changed to Discount power my bills were always incorrect. I would call to fix and they would not do anything about it. I renewed due …
I had Texans Energy and Discount Power took over their accounts right after I renewed my contract with Texans Energy. This company is trying to say that I never renewed my contract WHICH I HAVE PROOF OF, & they are charging me a RIDICULOUS …
I have been with discount power for about a year now and I really have no complaints. I shopped around and they were the cheapest by far so knowing I’d be charged if I wanted a paper bill or if I didn’t agree with auto draft I signed up and …
We absolutely love Discount Power and tell our friends about our low affordable bills every chance we get. I am hopeful that we can continue to get this same low rate when our contract is up. The only improvement I would like to see is to …
Infuse transferred my account to them and now my bill is 325 every month
Straight forward pricing with no monthly base charge therefore my average cost per kilowatt is not skewed by the base charge based on what I used monthly.
My bill was lowered by $50 to $70per month in the summer time because I got a …
Discount Power has been great for me! I shop around for electricity providers every year and found that no one could beat their plan. The second year of my two-year contract has begun, and I have not needed to contact Customer Service at all! So I can wholeheartedly recommend this company.
Chatted with Nalleley. she was great!
I have been with this company for 2 years now. I called the week of August 19, 2019 to submit a move out request and now I receive a bill for over $200. They continued my service pass the date I gave them, charged a early termination fee, …
We have used Discount power for almost 2 years and have been VERY SATISFIED with their service. We signed up for their 24 MONTH FIXED RATE PLAN – with NO minimum charge AND IT HAS BEEN WONDERFUL! No Surprises on the bill AND YOU ONLY PAY …
This is by far the worse COMPANY I’ve every dealt with. Have been calling every month with an issue. I’ve been charged $10 disconnection fee twice for a mistake on their part. Told me they can’t do anything about it because they’ve credited …
Service and monthly billing was fine. When it came to the end of my contract I received zero calls, emails, and their website never even showed the plan ending. They just silently increased my rate. My monthly bill went up from $45 a month …
BE AWARE OF HIDDEN CHARGES ! I signed up with Discount Power after being with Gexa energy for a few years. I wish that I could never be late on my bills but due to several factors ( I won’t mention here ) it happens from time to time. I …
Would be ZERO stars if possible. Discount Power has given me nothing but problems and I am utterly dissatisfied and disappointed. I am leaving reviews everywhere I can to make sure no one goes through this. Customer service is never helpful …
Not a fan. Not a good experience. Customer care is nonexistent, and when you try to renew your plans they only show you higher priced plans for existing customers, while new customers have more options. …
Have had Discount Power for approximately 4 years, always gives the correct bill information, lowest quotes, great customer assistance. When I purchased a new home they added my service quickly, and did not require a deposit from me. I …
Their customer service is amazing, especially the customer chat support.
I have been with discount power for over a year. Recently I changed to a different apartment in my complex. I called and set up the transfer and they told me everything was good. After being in my new apartment for a month, I checked and …
My contract was bought out from Texans Energy and I didn’t receive a bill for almost 2 months. I had to reach out Texans Energy just to get contact information for my new provider. I was sent 2 invoices, 1 of which already had late fees and …
Easy to sign on with Discount Power and change from previous provider was flawless without any interruption of service. Online billing and automatic payment started after I signed up without any other effort on my part. The customer …
Very easy enrollment with competitive pricing.
“Do NOT use Discount Power”!! It’s a scam company, and their customer service is a joke. Renewed my service contract with Windrose energy, but the contract get sell to Discount Power. The first bill came with the rate on Originally …
Made my first monthly payment for half a month’s worth of electricity. The bill was $45, I paid my bill a few days late. I was charged a $22.95 late fee because this company sends its disconnection notices out 2 days after the due date. …
This company had great customer service and competitive rates until just recently. I had higher electric bills in a 2-bedroom townhome than my friends who live in 3-bedroom houses. They charge you if you don’t set up automatic payments, …
The took over my account from Windrose. We never received any notice until we got late notice bills from them for twice what we had been paying. I called to pay the amount and was told that would be it. Then they sent another bill for $214 …
Its HORRIBLE. I just got my first bill and it states 10/17/2020 to 10/27/2020 making it 11 day. I moved in and actually traveled on the 21 without even arranging my stuffs. I returned 26, so other than AC and fridge which is constantly …
Customer service is incredible. Victor attended to me immediately on chat. He was super responsive to my needs, and I greatly appreciate his efforts which were above and beyond.
I used Energy Ogre to find the best price and service from a utility provider. Through that service I was connected with Discount Power. When my service term was over, I contacted Discount Power and asked them about continuing with them and …
Beware! This company not only charges late fees for making a payment a few days late, but also sends out a disconnect notice only a couple of days after the payment due date and then proceeds to charge $20 for this on top of the late fees. …
I am ready to change companies. I thought my issues with not getting my statements on time were because I was using Discount Power through Evergreen Power Solutions, so I cancelled that service. However, same problem after going directly …
Discount Power’s customer service representatives are always eager to help me with any question, concern, or problem I may have. They are quick and knowledgeable too.
I got transferred to discount power by Windrose. During the transfer, I was told that all the information is been sent to them. Just it so happened that I thought let me check my mails and I got to find that this guys have not been taking …
Great until the initial one year plan i signed up for ended then they more than doubled my bill , not yet contacted them so in fairness I probably should have given 3 stars (or more ) if they can put me back on the initial plan or one with …
I’ve used Discount Power in the past and tend to change providers to lock in a lower rates after the contracts expired. I made sure to sign up for a two year contract with DP this time. I own a two story house with a pool and the summer …
My experience with this energy company was interesting to say the least. IT started out fine. My bill was coming in decent enough and I was pretty happy. Then randomly i got a notice that them and PennyWise were joining forces and I would …
They suck. I got solar installed and they did not have any solar plan, so I had to switch to other provider, so discount power charged me $200 cancellation fee. I wanted to stay with them but they did not have any plan. For curtsy, they …
I heard of them through my work. I have never had any issues with my power. When there’s been an outage, it’s been back on very quickly. Prices are reasonable. Only think I don’t like is that if you don’t do auto pay, they charge a fee. …
Super cheap, never had any issues on the phone or chat. I had to move my service from an apartment to a home with delay between dates. They put my account on hold until our move date. Highly recommended. Great price.
Absolutely horrific experience.
I was moving back in to my house in TX and called these guys 2 days prior the move. My tenant was leaving today and and her service was cancelled, and the …
This company is great at answering the phone, but they will not help you with a change of address easily. You will never get anyone on the phone that you can understand clearly, and if you give them an attitude, they will hang up on you, …
Tried starting my service yesterday morning around 10am. I paid the deposit but they couldn’t find my account I just made so they created a new one and transferred the deposit to that account. I’m told power will be on in a couple of hours. …
Website functionality is bottom tier, service support decent but you cannot have this quality of service online simply unacceptable. Autopay is broken, $30 charge if any payment method fails online, online usage history(day to day) non …
Been with them for a few months already. I have signed up for auto pay and when I initially asked to move up my installation date there was no problem. I pay my bills through auto pay and have not had a problem with customer service. I pay …
$200 bill for 1200 square foot place when we keep air and heat down. So upset and can’t wait to switch when our service is up. Do NOT recommend.
Customer service rep understood question and took time to research AND verify information was correct. Actually paraphrased question back to me then a a moment to look up info. Was very polite, patient and never rushed. Definitely recommend discount power
Discount Power is charging a different TDU delivery fee then is in my 12 month contract. They are skimming $.013 per kWH delivered. This small infraction will cost the average customer $300 per year and almost no one will notice. Very …
Great Service, Great Prices, Been on a plan for 3 years and not one issue. If you are looking for a change give these guys a shot
Do NOT use this company. Had a contract with Windrose which then sold to Discount Power and the nightmare begins…they have no investment in customer service and my bill has doubled. It will be worth the cancelation fee of $150 to find a …
Since this company has so many bad reviews, I don’t think they mind having another one. …
i cant even begin to explain how happy of a customer iam…i switched over from garbage reliant energy and was just so worried that all electric companies were the same….then i received my first bill, and was AMAZED that it was EXACTLY AS …
The last two years we had discount power it was great. Last month we talked with call center rep and renewed. Got the first bill for 3 days. Then second bill with usuage charge $9.95. They explained our new plan without mentioning a hidden …
There are lots of misguided folks here in the review section blaming Discount Power for the rolling blackouts last week. As far as I know Discount Power hasn’t failed yet and does not even control power transmission. They just sell you …
I must have changed my credit card or never got one of my bills because I somehow owed $250 to discount power and instead of calling me they sent it to collections. Needless to say it royaly screwed my credit score and has altered three …
Being 70 yrs young I truly appreciated DP allowing me to use multiple cards to partial pay my electric until I receive my retirement check on the 3rd Wed of the month. It was Very helpful for my situation. Also, the gentleman I spoke to was …
Same experience like most folks here. Got sold from v247 and have had issues with my bill ever since. Never had issues like this with prior provider. Discount power, please get it together!
!!!SNEAKY AND SHADY PRATICES!!!!!
NO CUSTOMER SERVICE AND WHEN I CALLED TO GET HELP
ALL THEY ARE WORRIED ABOUT IS THE MONEY AND HIDDEN FEES .. …
Best electric company ever! Great customer service. No hassle. No surprise on your bill. Easy. Trustworthy! Protected from high energy prices during the storm outages because I have a great 36 month contract plan with them and didn’t go …
The last two years we had discount power it was great. Last month we talked with call center rep and renewed. Got the first bill for 3 days. Then second bill with usage charge $9.95. They explained our new plan without mentioning a hidden …
Gave this company one star not for service but for not verifying new customers. I had a fraudulent account opened and sent to collections under my name. A hard credit inquiry would have shown I live in C.T. My credit was ruined, so I returned the favor in a review.
I have total respect and trust for Discount Power and their service. they helped me immensely when I had 4 hospital stays since December ! I didn’t know there were companies that still cared for their customers in that regard. I so appreciate it !
Scam company. They are buying their 5 star reviews. Stay away from them! Ridiculously high electric bill. Canceling them today!
No problems at all. Very reasonable rates and reliable. Highly recommended..
We were transferred from Windrose Energy. Our experience with Discount Power has been terrible. We called three different times to pay our bill, but couldn’t because they had an issue with our account. The third time, the supervisor was …
Very shady company, they “bought” my contract when my former company was acquired. Multiple billing issues ALWAYS on their end and eventually corrected. I switched companies and last day was 2021-04-09, That day I receive a final bill …
This company is the PITS – you can NEVER get a Customer Service Agent in the U.S. – they are all in MEXICO – hire AMERICANS to work since you are an AMERICAN company based in Houston, Texas. When I ask to be transferred to an agent in the U.S. the person from Mexico hung up on me.
Absolute nightmare dealing with this company. On top of ridiculously overpriced service when i was out of contract, the website would consistently boot me out of auto-pay for unkown reasons without notifying me. Even worse, half the time …
My relation with this company is because, They bought our contract from V247, my energy charge was 5,3 cts / Kwh with V247 and my contract will expire with Discount Power on that rate on October 31st. Discount Power suppose to be interested …
Was charged and extra bill cycle when canceling the service. Originally was told it would be over $250 to be paid up to my cancel date. Got an email stating that I owed over $140 for time after my cancel date. Buyer beware.
After an absolutely awful night with little to no proper assistance from the service reps, someone finally solved my issue. It is for that man alone that I up my rating.
I am so grateful for Discount Power for their commitment to my family and working with us to ensure all our needs are met. I’m deeply grateful and amazed at their service and understanding. Thank you!
Horrible one month $580 bc they switched me one company to another and next month $480 plus $139 for Aep delivery fee ridiculous 🙄🙄 …
Been with alittle over month. Not happy at all with customer service. Paid deposit and all than first bill said I owe it. One agent said no I don’t since it transferred over. Will still shows on bill at outstanding. Get told diffent story’s …
Ive been with Discount power since 2018. The highest i would ever get my bills was 250. The past 2 months my bills went up to $357 and $388. Thats crazy. Nothing has changed in my house same normal usage as before. Im in the process of finding something better
By far the worst company we have ever had to deal with. Our monthly bills are mailed out well before due date but some how this company is the ONLY utility company that gets it late so we are charged $10 late fee. We mail out our monthly …
I have been with them for a year and I’m a happy customer, will be trying their Average Billing.
Stay away from this company, prices are way too high. Small 3bedroom 2 bath house and bill almost hit $400. Ridiculous
Great customer service. Renewed my plan easily online.
Apparently got switched to them from V247 without notice other than an email which went to my junk mail. Was not paying the bill as it was on autopay from previous company and I did not know I was enrolled with them and had my power cut …
After contract ended, they increased energy charge by 60% with no notice.
Discount Power has always had great service at a good price. We have been with them for 4 years, and had good results.
Rates are very good electric company and service is very good very few outages.
Terrible, dishonest company. They bought out my v247 contract and then signed me up on a 24 month plan which i never agreed on. Paid $300 then charged me another 400 3 days later..funny on the day i decide to switch company because they …
Absolutely great customer service who’s always willing to work with customers! I truly can’t thank Amber, the rep I chatted with, for the help she’s offered this morning regarding our account.
I have been a customer for past 9 years I wish I would give a 0 instead of even 1 star…Discount power management please start monitoring all customer service calls . I am currently talking to Juan a customer service representative on the …
If I could give them zero stars I would. I was switched over to them after they bought out my previous provider. I was moving and the apartment I was moving to had a hold on it due to the previous tenant place by Oncor. I sent in all of the …
Like others, was switched from V24/7 (which I liked) without much choice…especially maddening because I’d just signed up for the new service plan about 1 month prior and had avoided Discount Power in my searching. I was set up with auto …
I was sold over by v247, and they said I had the same plan, now have a new bill for me, they are charging double the delivery fee to make up for their service plan, is there someone I can contact to sue these people? If you want your rate …
Julio was amazing taking care all my needs. He had excellent customer service thank you for all your help.
My bill started really low was at 8.2 cents per kilowatt it jumped to 12.5 cents per killowatt in the middle of winter. My bill jumped like crazy. I called and they gave me the run around. $150 early termination fee if I leave. What a rip …
Horrible service. I was moving from one location to another and the CSR told me I need to setup a new account and the old account would be canceled. They told me I have to pay a new rate which was almost double what I was currently paying …
They abuse Texas administrative code 25.475. You will need to check your final bill. I dislike this company now.
Forced transition from Infuse Energy, which is fine but received no notice from either company about change of provider AND the autopay didn’t transfer. Luckily I opened what I thought was junk mail that ended up being a past due notice …
I wish I could give them 0 stars!! WORST company I have EVER dealt with!!!!! Apparently they took over my elec. company and did not even tell me or contact us (as we were paying the other company for months) and the bill was just …
User friendly. Quick sign up. Good rates. Very prompt.
I’ve had a great year with Discount Power since moving to Katy. Rate was awesome and I’ve renewed with a longer contract with the same plan and only a tiny increase in the rate! I haven’t found another provider that can compare with Discount Power! Thanks, guys!
Suddenly I got their email noticed their service at my address was cancelled which service I didn’t applied and have never received any notice before from them about service registration confirm or anything like that. I just know about …
Great customer service through chat. It would be good to add an option online to allow customers to cancel their services instead of calling. However, my request was quickly completed through the chat. Thanks
I am happy with it. They are very affordable, especially, now that they made it cheaper to make payments every month.
Bought up the provider I used to use and didn’t notify me, now not honoring the contract I’d signed with the old company who they bought up. My power bill is now double. When I asked to speak to a manager or supervisor, the person hung up on me! I’ll be cancelling service immediately and finding a new provider.
Billing and Service Cancellation definitely has some flaws. I cancelled my service however they proceeded to provide service to other tenants under my account. They provided no notification, no credit or refund for an error on their part. …
Terrible company I have ever met! This is my first time left negative review on Google. Around 05/05/22, I thought the price of Discount Power is charming so that I signed a 3 years contract with them starting 06/10/2020. Around 05/16/2022, …
Great customer service experience and low, affordable rates compared to other companies! I’ve used a lot of other companies. This one is reliable and seems to be interested in always improving their service.
Everyone usually only posts when they have a bad experience but I thought I’d post an honest review. There have been no surprises with this provider. I only think about them when it comes time to pay my bill which has never given me sticker …
I used to be with 24h power but these guys purchased them. I called in simply letting them know I was switching to a new provider on x date. Since its stated they need to be notified or else they charge you a fee. I did what they suggested …
This is a horrible company. They engage in some questionable practices. My service was originally provided by v247, , but they got bought out by Discount Power. Discount power messed up my billing and assessed a $30 fee to the account. I …
My 3 year contract expires in a week or so. Over the past few weeks I contacted DP by email twice and once by phone to see if they would renew for another 3 years at the same price as expiring. I got no response to my emails and a flat …
In the middle of working today my power was cut off. I called in to find out the issue and it was past due bills. I ask why i have not been receiving any bills, the customer service rep told me that they had been mailing it to my old …
I used Discount Power for the last 4 years, I only had troubles when I didn’t pick a new plan before the old one ran out, so for 1 month I had to pay a premium for electricity. It was my fault and when I asked about a new rate I was given …
Was incorrectly charged cancellation fee even though I told Discount Power at the time of cancellation I was moving and customer service said there should be no fee. Have had to follow up constantly (it has been 2 months since) and still …
Terrible customer service and horrible back office management. They bought my account from another provider and never transferred the autopay. Disconnected my power during summertime in Texas over a 1 month outstanding balance.
Don’t like being tossed around like a rag doll being switched Electric providers each year, this is my third provider and was never called or emailed about being switched. This is supposed to be Discount power but I’m definitely paying more under this provider.
So easy to visit with them and get a GREAT rate…renewal time and they worked so well with me!
Julio just help me with my account to clear up the issues he knew what he was doing he took his time with me and I really appreciate his help he had great customer service although it was just through a chat but he took care of all my needs and I really appreciate him he was awesome thank you Julio you rock!!!
If I could leave no stars, I would. Supposed supervisor TOMAS ZUNIGA had a nasty tone and actually tried raising his voice. I urge anyone looking for an electric provider. Go with anyone else. Their customer service department is beyond lacking and incompetent.
Adrian was very, very professional Above and beyond to helping me through paying my bill, and even getting an extention, Waiting on a college refund! Would recommend to friends, family! Thank you again Adrian!!
Power was disconnected. Called service spoke with initial rep at 8:20pm CST who had a crying baby in background and said for me to contact oncor. Gave me the run around and called discount service back and was immediately placed on hold so the rep could finish typing his notes from previous call. Rep was rude and refused to assist
bought my account from Ampra and slammed me into their most expensive plan and refused to honor the last contract I signed with Ampra. These guys are shady and their poor customer treatment shows it. BEWARE
I have been with discount power since
they were formally known as pennywise. I stayed with them because their rates were the best during winter and summer billing never increased passed $330 and my …
My power was moved to Disocunt power with out my permission, 45 days I knew nothing about it till I recieved a 865.00 bill. Switched the next day. This company is horrible and needs to be brought up on fraud charges. I have never paid this much for power in my life what a scam.
Worst experience EVER!! They bought our account from Infuse Energy April 1st and decided they could decide what plan to charge us for, NOT the one we had signed up for with Infuse Energy before they bought ours out. We are supposed to be on …
Discount power is the best energy company we’ve used since moving to Houston! I originally signed up with the company through a 3rd party and was a little nervous because I hadn’t heard of them and the reviews where half and half. We were …
I have been with Discount Power about 4 years now and the rates are awesome. And I will continue to be with them until other wise.
The worst customer service I have ever experienced. They were so scattered and confused all the time. Nobody knew what they were talking about. Lost documents, giving incorrect information, emails and links that lead to nowhere, …
Terrible! I never received a welcome email from this company like others. In fact, I only received a bill from them for $371.18! How is it possible for me to have an electric bill this high when 1) my home is not total electric 2) my …
They turned my electricity off Without ANY notice, no letter no call no email. The company absorbed my account from infuse and I’m order to get my payment info they cut my power. Nice way to treat new customer. Not. Changing provider tomorrow. I was with discount power 1 day, which was 1 day to long. Stay away from them
I was under the impression that I would receive a special promotion discount for a certain amount of kW that I would use per an advertisement I saw for Discount Power. Spoke with a previous representative from Discount Power prior to my …
Discount Power is the best electricity service provider anyone could use. The rates are very reasonable, customer service representatives are very nice & helpful. I have used Discount Power for many years & will continue to renew my service with them.
Recently I received an e mail saying
“Good news-your account transition to Discount Power is already complete! …
They are a great company and have payment options that I’ve never heard of, which makes it possible for your service not to be interrupted!! I love Discount Power!
hello. I have done my research after my 3 year contract with another company ended. Discount Power have the best rate for my single family home. Hope others will read this and take advantage of this tremendous rate compared to other companies. Enjoy their easy transfer of service. Thanks!!
Terrible experience! I was in another company wich was bought by this one and never got a mailed abou the switch nor the payments and when i investigated there answer was that they were “saving paper” And then on there notice they said that …
Worst light company I have ever dealt with, they have hidden fees, charges that make no sense!
Every time I call customer service, they have no sympathy for their valued customers! On the search for a new company.
Find a different company. This one will charge you an insane amount to break contract if you find someone cheaper. Yet another example of corporate greed. Prices went up because the cost of gas went up. The cost of gas went down, yet this company did not lower their prices. Will be finding someone else when the contract is up.
Always helpful, did not raise their rates during the “snow-megedon” of 2021 nor the super cold part of 2022 winter for Central Texas. Super happy with Discount Power as a provider!
I’ve been with discount power for4 years, my contract ended in Oct 2022 and when I renewed I was told because of the rising oil prices I would be paying about 20dls more a month well I was paying 80 a month on average now it’s 200
When I signed contract with Ms Maria she said my plan will never be Chang it’s fix for 36 months but after couple of months they sent me paperwork it stated that my plan can be changed any time ???? …
Horrible service, They shut my power off when they shouldn’t have an then customer service was absolutely terrible. Also wanted me to pay extra fee’s when I wasn’t last due… whatever you do don’t go with discount power… it ain’t a discount an they will leave you screwed.
My electricity was supposed to be turned on 7/20/2022. It wasn’t and we were not alerted of any issues. Today the old owner of the house turned off her service leaving us with no power all because they didn’t do what they weee supposed to. …
i thought about switching to discount power and when i saw on power to choose you had a new efl with a good rate on the 24month and 36 month I clicked to go sign up but when i got to your website the efl date of 11/28/22 (on pwc) was dated …
I am horrified by the “customer service” I received trying to resolve an issue with my bill. I spoke to 4 different representatives and they were all less helpful than the last. None of them were on the same page. They told me different …
Extremely dissatisfied with this company my first 2 bills I received were sent out a month after the fact and my bill last month was not even a month old I was disconnected for not paying on time. My bills have increased almost 100 dollars …
3+ years with them only because I am a busy busy mom and have not had time to shop around. But as a busy busy mom I am late just because I can’t remember dates between appointments, meeting, schools, ect and they send you a disconnect the …
I moved to Texas almost two years ago and this was the first company that superseeded my needs with customer service, availability, communication, and efficiency. They’ve always been super helpful and I look forward to staying with them in …
If I could rate zero stars I would. I know utility companies are generally known for their bad practices, but this company has taken it to another level that is borderline criminal. …
Terrible services. Keep sending rocket bills with unreasonable charge. Rate is high. I have two house using their service. When I told them to cut one they end up to cut the other one; that’s three time calling them and I always confirm at …
My contract was closed in February of 2022. Well apparently in May of 2022 without contacting me or anything it was mysteriously reopened and has had a 157 dollar balance on it. Which is odd since that’s the balance of my “final bill” that …
The absolute worst customer experience. I scheduled a move out for September 30, 2022. Discount Power continued to charge me for October and November. I spoke with their customer service manager (Emory) and she was extremely …
Realized I was still being charged by discount power for an apartment I haven’t lived in for 3 months. Called to figure it out, they told me tough luck best they could do it cancel the service (to the apartment I haven’t lived in for 3 …
I was with discount power for 2-3 years and when I moved into the house I am now renting I called them on 9/5 to let them know I needed a transfer of service to the house I would be moving into, but I also asked that they keep the …
At first I was at the end of summer the bill was not crazy at all. But it went from averaging $40-$60 a month to $150-$170. I talked to people on the chat and said this is outrageous I live in a small apartment in which I’m never really …
I’ve had an awful experience with their rates hiking. I was transferred to Discount Power from a previous power supplier without fully realizing the differences in rate hikes that were in my future (shame on me). I was just charged over …
This company changed 3 times owners. The last one is horrible about costumer service. I requested to move my service September 17. I thought everything was fine. Today my power was off. After chatting their agent she advised me call center …
If I could give zero stars, I’d consider it. My previous provider was bought out by discount, since then I have been unable to get into the payment portal. On top of that, I cancelled my service over a month ago, and have talked to four …
I was a discount power customer for over 10 years. They started calling me a platinum customer. They do not care about their platinum customers. …
Cecilio was the best! Absolutely resolved my worries, did it professionally, kindly – a gem! Great customer service! Discount Power is a great company, so glad we switched. Think it’s going on 3yrs now?? No one else has convinced us there’s better out there! So not leaving anytime soon ☺️
RUN FAR AWAY
Contract with Infuse was bought out by these guys. All was fine for a few months …