Founded in 1993, Discovery Insurance is a privately owned financial advisory firm. The firm offers Automobile and worker s compensation insurance plans that includes coverage for accidents.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
604 N Queen St, Kinston, NC 28501
(Translated by Google) In short, they do what they want with the client, they make changes in the policies without consulting the client, the “customer service” ones are rude, all without exception and so that you “stop claiming” they send …
Alls I’m gonna say is this is one terrible insurance company. Their scammers if you ask me I will be switching asap and ms Balie legg is horrible she wasn’t very understanding and or helpful at all. 😡😡😡 …
I am an agent and I find working with this company is amazing. They are very fast and courteous any time I need help with a policy.
Bad experience, no more referrals. Very slow payoff. Says if you call more than once, they won’t return your call
Great Company
Prompt response.
Great Company
A+++++++ Insurance Company!!!!
Great insurance
Website is confusing.
Affordable rates
Great people.
Easy affordable insurance
Friendly. Nice atmosphere.
RUDE…..
Very pleasant staff!
Easy to manivure website
Great cheap insurance
Great insurance carrier!
User friendly websie!
Good insurance company!
The best insurance & good price
The worst! Don’t get this insurance
Great company. Easy to work with!!
Good place
Great rates with exceptional customer service!
Company lacks follow up & should do better.
Easy to navigate
Great Company! Great Customer Service.
Great rates and awesome customer service!
Double crossed me out of a rental.im switching companies
Love working with this company great customer service.
Too pricey
Terrible company to deal with. Rude and very inconsiderate.
VERY ACCURATE AND CUSTOMER SERVICE IS AMAZING EASILY TO WORK WITH
Great affordable insurance 🙂🙂🙂 …
They don’t like to cover much but OK I guess
They will do anything to not help pay for an accident… Spend your money elsewhere
This is a good place to work. Management treat their staff well.
Great customer service . Always goes over and above to help
very good staff great price immediate response easy to wok with
Awesome insurance company who stands behind their name!
Everyone is very nice and helpful. I have always gotten a prompt response!
Great customer service. Travis is awesome
Never a problem
Ĺove it
worst insurance company ever. They are borderline fraudulent.
Great prices
It’s a good basic insurance company
Great quotes
Very unprofessional company and customer service reps are really rude when it’s their job to help you I’m switching insurance companies asap
They were very understanding.i gave them a 5 star they took time to answer all my questions.thank you
Been there for years quick service and affordable
Its fast and easy to pay for your insurance
They are about the sorry people they will not work with you
I have to deal with them all the time, I have no issues with them whatsoever. The people in Customer Service are easy to deal with and are helpful.
Impossible to get any info out of them. Employees are rude. Will be looking for other insurance.
Love my insurance. Never have a problem.
I just spoke w/ “Kim” and she was AMAZZZZZZING! So helpful, speedy, and courteous! I love this agency!
Worst insurance company ever started me with 197$ a month then out of nowhere jacked my prices up to 400$ with only one car on there I wouldn’t recommend nobody to go to them at all
Do not get insurance here!!!! I paid for my truck to be covered FOR TWO MONTHS and come to find out I never has insurance on my truck at all!!!!!!!! Never again
Made a claim on their application they didn’t even get it really considering getting a different insurer.
I have been working closely with this company for the last few years!!! Always friendly and ready to help!! Great people Great company!
I am a local Insurance agent in Louisburg NC and Discovery is a very good company that I love to write for.
I love working with Discovery insurance. They have the best customer service reps in NC.
Working with Discovery is always a good experience! The team is always friendly, helpful and knowledgeable. It’s always a pleasure!
I summited a claim for my car being damage they paid but haven’t been able to get my car fixed because they put the check in the dealership name and mine and the dealership won’t sign off on the check so I been stuck with a worthless check …
Discovery is great to work with! Customer service is friendly and helpful. Their rates are Competitive.
Best place to get insurance.. The staff is wonderful and friendly.
Love Discovery Insurance from the Customer Service Reps to the Claims Reps. Great rates and quality coverage!
I feel sorry for all of us who expereinced RUDE agents,When you call please don’t talk to agent “Pam Dail” she hate to explain the her question she asked if you don’t simple understand the question ..I don’t understand why companies hire …
Changing my review to 5 stars. This company ended up going above and beyond to be sure my car was repaired.
Great customer service. Had a claim and could not have asked for a more helpful adjuster. Everything went very smoothly and quickly!
The worst experience ever
Kyle Fergason was the worst person ever to deal with. The service was unacceptable …
Worst ever the lady’s in the claim department are so rude to customers with concerns they hang up on people u get no help from discovery and there was a scam of embezzlement going on in 2012 also to mention the obvious and u have to call …
Discovery Insurance is an awesome company ,I am an agent for Discovery and they always arer prompt with any questions or concerns i have for my customers.
I FILED A HAIL DAMAGE CLAIM. TEUSDAY MAY 28 I HIT A DEAR. I CALLED TO FILE ANOTHER CLAIM. NOW THEY WANT TO TOTAL MY CAR ISTEAD OF JUST GETTING PAINTED & HEADLIGHT FIXED. DEAR ONLY DAMAGE MY DRIVER HEADLIGHT & BUMPER MOLDING. WITCH …
This insurance company is no good no help I was hit by a drunk driver and they couldn’t help me do anything and it’s hard to get in touch with them when u need something ASAP
It is my first time to work with Discovery Insurance, Aimee is very helpful and respond quick, so far so good!
Great insurance company with awesome customer service a d claims handling.
I’ve been waiting since April to hear back from an agent by the name of Delana. They stated they were going to reimburse me for my rental car, but they have never responded back to me since April. …
As an agency aggregate, Agents Inc has been pleased with the professionalism and willingness to help when contacting Discovery. We look forward in continuing to help each other grow.
I have to say, the customer service with the company is great! I have had only great experiences when dealing with them. They are polite and professional. They have always helped when I’ve needed them.
Good customer service by cori
THE WORST COMPANY!!!! Takes you hours just to speak to someone , then when you do they r very rude , un- business like .. I expect more from a company when i”m paying my hard earned money … and don’t even think about them paying a claim ,, oh no! Im not renewing with this company.
Discovery Insurance company is a good company to write business for! Amy and the customer service reps are always eager to answer any questions or concerning you might have.
Discovery Insurance Company Is a very wonderful company to work with , they are very quick to respond to each problem or question I have .. They are very good with prices too , Quote out the cheapest on auto insurance 75% of the time.. Keep up the good job..
Discovery Insurance Company provides good rates and great customer service. They offer friendly and quick claim services.
Awfully rude . literally answered the phone and said sorry I’m going to have to put you through to voicemail. We’re trying to figure out what’s going on with our claim and we haven’t been able to get through to anyone in weeks. We always leave voicemails and we don’t get call back.. Searching for a another car has been tough enough.
I would give them zero stars.. worst insurance company ever.. very unprofessional, their customer service sucks.. spend your money elsewhere
They were willing to cover the cost of my repairs. They did not honor the exact amount of the estimate they required however, it was close enough to the amount.
I’m and agent that sells for this company among others. Many times their rates are the best for my clients. Their customer service to my customers and to me has always been very good.
Never buy insurance from this company they will do whatever it takes to not pay if you wreck even if you have full coverage! If they do pay it will be a fraction of what they should! You will not be able to fix your car or buy another one! …
Very bland design with so few options above the minimal needed to access info for coverage, pay, and contact. Update: this review is for the website
I have been with Discovery on and off for about 10 years. They have always provide excellent service all around!! Thank you for continuing and constantly providing that. It’s hard to find now days.
Worst experience ever! I wouldn’t recommend this place to my worst enemy. The customer service agents are rude and the supervisors are even more ridiculous. This place is extremely unprofessional, unproductive, and unorganized. After my …
As an independent insurance agent, Discovery is one of my favorite companies to do business with. Always responsive, courteous customer service, and super low rates!
Great Rates, Very helpful, and speedy responses. Great company to have Insurance with. Highly recommend this company! 5 Stars across the board!!!!! -Patricia with A Affordable Insurance LLC
Straight up joke these people are worthless had a spine fusion surgery 3 months ago I’m waiting to pick up my prescription only to find out my information was not updated. So I called 3 times a day for 2+ hours to resolve the issue for 5 …
I have been on the phone trying to pay thiis silly company. 2 hours later disconnected….I will be taking my business elsewhere….maybe it won’t be so hard to pay. I was willing to give a chance,…but these reviews are not looking good.
The worst insurance company ever. Have all the information needed for a claim and its like an act of Congress. Never had so many issues with an insurance company.
Discovery always gives us a WONDERFUL customer service experience, every time we call them. CSR’s have the friendliest personalities and get things done for us, usually immediately. We love Discovery!
Want pay to have my truck fix because my husband was driving and said I sign some kind of paper stating I wouldn’t let anyone drive my vehicles. Where did this company come from. I wish we all could get together and.find some way.of.putting …
Great company to work with. I am an agent and I write a number of my customers with Discovery. I feel that they treat customers with fairness because they listen to there customers. Good Folks!! …
Got into a car accident and have to wait 1 to 2 days for an adjuster to be assigned on top of that I asked about a rental and got that I have to wait. Any other company would’ve been on it and there customer is first priority, not this company, definitely switching after this wreck situation it over with.
Great company to have insurance with.
Here at Superior Insurance in Wilmington, NC we are celebrating our 10th anniversary and would like to thank Discovery Insurance for taking excellent care of each and every customer we have placed with them over the years. Thank you!
vehicle insured by discovery hit our vehicle on 7-23-19 it is now 9-5-19 and all they are trying to do is get out of paying for the damage. They keep saying that they can’t get the police report. We talked to the police captain and found out discovery has had it for weeks. I will be talking to a lawyer soon
I have worked closely with Discovery Insurance since 2004. Their customer service is always professional and they go above and beyond for the clientele. Thanks for all each of you do!
They definitely are not friendly when you call. Could really use some customer service training. I was asked a question and then after I answered I was all of a sudden on hold again, without being told they were putting me on hold or transferring me.
I absolutely have not had the best experience with this company. DO NOT USE THEM. Wish I would have stuck with Geico. If I could give them 0 stars I would. What a way to treat customer after a hit and run with my kids in the car!
My vehicle got flood damage and I recently paid money to get my service engine light out. My vehicle would not start after the flood. My engine light is back on and they claim it’s not floid related. They examined the vehicle the next week …
*** PLZ do NOT use these people for auto insurance… they are crooks an when an if you ever have to use them they will leave you out to dry…. I had full coverage insurance with them an when we got into a accident they were not trying to fix our car ! Worst company ever wish I could give them NO STARS
My daughter had an accident, due to her not being on my policy they claimed they would only pay to fix the damages but not my car. How can you only fix damages but don’t want to pay for a car that is insured on your policy, but pay for …
I have a hard time getting anyone other than the switchboard on the phone. I have been trying to make an insurance payment all day. I’m concerned they will cancel my policy if it’s not pain.
It’s a joy working with Discovery Insurance. Rates are good. When speaking to Customer Service, they give that down home feeling by wanting to help resolve the issue the first time.
Wasn’t satisfied with this company the customer service was not great as a frustrated client I expressed my frustration of in convience the young lady I spoke to was rude and was not understanding to the situation which was a error on the …
I did not give them permission to contact me!
They keep calling.
This company is in clear violation of POPI!
We are glad to represent Discovery Insurance at our agency. Their rates are very competitive and the staff is very friendly. Our marketing rep Heather truly cares about what’s going on and is so sweet!
Worst company ever i was in accident march 9, 2018 still haveny settle with company due to injury adjuster that was assigned to me. Claim she havent receive my paper work after i had already verified it was sent over and she wanna keep …
I had been with discovery going on 2 months and someone done 2 false claims and yall remove me from full coverage and I am planning to go with someone else If this don’t get fixed and I get my full coverage back
While in CT, my car was damaged in a parking lot by a NC motorist who carried Discovery Insurance. The NC driver was clearly at fault since I was not moving. Kim Taylor at Discovery Insurance was terrific and the unpleasant experience of getting it repaired was mitigated as well as it could have been. Thank you to Kim and Discovery.
Wish I could go even lower. Was hit by one their insured. Didn’t admit fault UNTIL 16 days after accident. I’ve lost my job due to no rental, AND they want ME to pay storage after the first 7 days. Hired an attorney on Friday
They charged me for a whole extra month after I had already cancelled my policy. Don’t get scammed by these people.
I have worked at Discovery Insurance for 2 years, but today I was a claimant. I want everyone to know that Discovery Insurance
went above and beyond to meet my needs .I want to thank everyone in the Claims Department who took care of me today. You get 5 stars
CAUTION: PLEASE READ ALL REVIEWS BEFORE BUYING INSURANCR FROM THIS COMPANY.
Most of the positive reviews here are from employees or third party agents that …
Was hit by their insured driver October 2017 and havent been able to work since then. I am now about to be evicted next week. I called a couple days ago to let them know my situation and was told I would be called back but never was… I …
*Edited review
A driver insured by Discovery rear-ended my car back in August 2019 and I filed …
My son was a passenger and they denied his claim said he was involved in criminal activity, but he was a passenger and wasn’t found guilty of no crime. They payed the insurers car off plus payed for damages to the house that the insurer hit …
Hope that no one hits you that has Discovery Insurance. Call to settle the claim and hear laughter and rude comments in the background. Very rude and unprofessional associates. Hard to get someone to call you back. Horrible!!! Would not recommend to anyone. Does anyone know what issues the insurance commissioner will assist on?
My accident was 08/08/2019 it is now 08/25/3019. No one has contacted me in regards to their member hitting my car. My car is driving different and I have children riding around with me. I guess I have to get a estimate on my car and file …
WORST COMPANY EVER. I got into a car accident 2 weeks ago due to one of their customers hitting my car while I was pumping gas. I didn’t hear from the adjuster until this week, and when I did, she was highly rude and unprofessional. Her …
Okay well I see it’s a lot of people who haven’t had the best experience. But me personally I can’t speak for other’s. But what I will say they’ve treated me well and moved swiftly on my behalf the day I reached and to them about the …
A driver insured with Discovery Insurance Company ran into my home on 11/7/2018. It is now 12/31/2018 as I write this and they have yet to settle the claim. For nearly 2 months my home has sat damaged and I am unable to repair the home …
They never return my calls. Took over a month for them to file a report. One of their drivers hit me. I’m still waiting to hear from adjusters. My doctor calls and checks on me more than they have ever.
This is the worst insurance company ever! I have been with them for over 2 yrs and found out that I have no medical coverage. When I know I asked for it and they are rushing me to clean my car out when I’ve told them I only have one car …
I had my vehicle hit last month by an illegal immigrant with this insurance. I am still dealing with the adjustor who tho is it is okay to yell at me over the phone and talk down to me while interrupting me anytime I say anything. They are …
I got into an accident this past April. I was paying my car insurance on time. Now the court wants to take my license because they say I had no insurance when I have receipts of me paying this insurance company. Mind you while this was …
I have been waiting on some kind of settlement information since I sent in my paperwork in FEB! My mom and I were in an accident with their driver in DEC and here it is MAY! I have yet to even speak to my so called adjuster. They claim …
I am part of a new P&C Agency in Kannapolis NC. I emailed Discovery Insurance to see if we could offer Discovery Insurance to my clients. My Marketing Rep Heather emailed me to schedule a time to meet and discuss my options. Once the …
The absolute worse company I have ever bought insurance from. I stuck with them for over 4 years just because I didn’t want the trouble of having to switch insurance….but that changed today. They have been robbing me of my money for 4 …
Been five days still can’t get a adjuster out to look at my truck . The best I can tell they don’t care !
I’ve been doing business with DIC for years now. Very affordable coverage for my truck was informed they do not cover motorhomes. Staff very pleasant on telephone.
My insurance went down so low this month I been with them for 2 years they also helped me with a minor wreck I was in, got me into a rental car I didn’t have to pay one dime ( wasnt in fault ) i dont see myself changing insurance any time soon
I can finally get back up there to pay my insurance online
Discovery Insurance is a pleasure to do business with. The customer service representatives are some of the friendliest and most professional reps I’ve dealt with. Everything I’ve called into customer service for has been handled on the …
I was rear-ended by one of your policy holders on 1/17 and I have yet to hear from the claims adjuster. I’ve left 2 messages and no call back. Not terribly imp[ressed with the level of service thus far.
I have been with Discovery Insurance for over 4 yrs now !! Im 32 yrs old and never had a accident untill this past yr and I have had 2 accidents, which in both Discovery has been amazing !!! From the moment I filed the claims to the time …
This company deserves Zero stars.
I have read most of the reviews for Discovery Insurance and can see that I am not the only one who has experienced the acts of this company. My driver did hit …
Please do not choose this insurance company! We have been with Discovery for around 6 months. Back in April 2017 we had the car on our policy switched since we had got a new one. We got an insurance declaration and everything, the …
I have been working with Discovery Insurance Company for over a decade now. THEY ARE AMAZING. Not only are their rates awesome, they also have a wonderful team. Everyone at Discovery is very pleasant and knowledgeable. Call the today!!!
One of the best insurance companies around they have very competitive rates and can probably beat out other people’s rates go by and check with them you never know what money you can save if you don’t ask
All I’m gone say is, the chick that is my adjuster on this claim that goes by the name Keya Jenkins is a very childish, unprofessional, stank a** Adjuster. Her mouth almost made me loose my cool over the phone. The sad thing Discovery …
I have my car in the shop and this insurance company keeps calling me to say the car is done when it’s not. They keep trying to push the car being finished so they don’t have to pay for the rental each day, it’s very frustrating. There’s …
Always the cheapest prices and best customer service (despite them not offering 24 hour customer service).
I was rear ended by someone insured through Discovery October 21, 2020. The other driver was at fault, ticketed, and a convicted felon. I just purchased my car in September, brand new Dodge Charger. I was rear ended, they assumed …
Edit to this review-claim number is 148932.
Second Edit: …
When I had to file my claim, they handled everything fast and were very friendly. Glad I’m still with them.
They are cheap but are for a reason they do not help with lowering your insurance and will drag u along. doesn’t too much care for their customers
I’ve had nothing but issues with this company from the start. If I was a day late they immediately called my finance place and which I’m never late..my first policy ended and I started a new one and was told I didn’t owe anything till the …
The staff is very kind and helpful!! There’s no other insurance agency I would go
I’ve been with this insurance company for over 5 years. My insurance is almost $500 a month for two cars I had two accidents both not my fault I have a cracked windshield which I was told my deductible is $500 so I have to pay $500 to get a …
Their APR rates are very high. They are very way to talk to whenever you have an issue that needs to be resolved.
This company is a FRAUD they started out great but come up with there own rules that’s not even in the policy after speaking to a manager she said it sound like I’ve been attacked and that is very much true . I made sure i have stayed in a …
From start to finish I had the most professional experience with Samantha Wolfe. She informed me on what to do to make the process
become so smooth. Excellence is what most individuals look for when dealing with an insurance company. Samantha, most definitely defines Excellence!!!
I love this place .When I go everyone is so nice but my favorite is Dr Armstrong and Misty. They took care of my needs .They made me feel so comfortable. So if you want Quality Dental work .I highly recommend them .If I could I would give them 100% satisfaction…..so 5 star 🌟🤩Thank to them I can Smile with confidence 😊😁😁😁😁🥰 …
I was sitting at a stop light on Nov 15 2021.
I had just got off work and was heading home…while waiting at the light, a Discovery Insurance covered vehicle slammed into my rear end.. splitting my gas …
Discovery Insurance Rocks! From Customer service to claims they are fair honest and treat customers like family. Any low review you see is most likely claims related and unfortunately no one loves a claim. Very Professional. I’ve been using …
Bad bad sorry unprofessional company my first month getting them pay full coverage 200 month they never answer phone for my claim! My car been sitting for a week ! I will definitely switching my services never again don’t get them!!
Very unresponsive, I have left multiple messages/sent numerous emails to my adjuster Jami on claim #165406. It’s been 53 days since I was struck in the rear on 85 by your insured and I can’t get anything beyond, we can’t get ahold of our …
Just got off the phone with an agent. Didn’t get the gentleman name. I’m asking what’s a particular fee on my bill. As I’m asking him to explain it to me. I can hear all this frustration in his voice. Then he says that I am attacking him. …
My Insurance was cancelled and was told I didn’t have to pay anything until January. Because the vehicle that I was insuring at the time was total loss, when I got my new vehicle I add it to the policy and removed the other one immediately …