This company is heavily used in the copier leasing arena. They are, by far, one of the most non-friendly, anti-customer service oriented organizations we have ever dealt with. They act like they barely make penny on any transaction and …
I have never written any kind of review but I have to say that this company is the worst I have ever dealt with. They are deceptive and don’t bother to read the terms of their own contracts. They don’t make any effort to resolve problems when they arise. My advise is to stay as far away as possible.
We rented a printer from this organization. When I inquired about a buyout amount.I was told the amount would be lower than my monthly fee. I am not sure why they did not advise me to buy a new printer or buyout earlier. I guess it pays to inquire , I wasted a lot of money!
Went to deliver sushi catering to dll cafeteria run by cornucopia. Didn’t know where the entrance to kitchen was, so I went to ask front desk lady. I tell her I have a delivery for the kitchen. I’m guessing she ignorantly just decided …
Don’t do financing with this company! Choose another! they overcharge and if many times they will invoice you twice for the same month. If you dispute it they will be harassing you like no other and treating to walk in to your place and …
It was a pleasure working with Fatima of De Lage Landen Financial Services. Her attention to details regarding my account and questions were answered promptly and follow-up to make sure the transaction was done correctly was much appreciated. Highly recommend working with this company.
I recently took over a business who had a photocopy contract with De Lage. I thought the payments were being made via autopay and didn’t receive invoices. About a month and half after I took over the business I received a call from De …
The worse company to deal with on the planet. BS overcharges for insurance on top of your loan. Statements are useless as they do not reflect any balances. They’re monthly payment due dates are also out of kilter, 24th or 25th instead of …
Exceptionally horrible customer services from Aisha? Totally rude trying to talk over me with a CS complaint while trying to explain an issue regarding misapplied funds on an account due to an internal issue at DLL.
We have a new contract with DLL Financial Services. I called and spoke with Michael. He was so helpful in assisting with going over our account and ensuring that our account was set up on auto payment. Stellar customer service.
I tried calling to help schedule and book an event for the company. The woman who answered my call was very dismissive and would not even attempt to help me locate the correct individual to make said arrangements. As a fellow sales …
I left a review in 2016. And yet, I find myself back again. Same story. Only now I am at the end of the lease agreement. It is April 17, 2019 and I have been trying to end this nightmare since 2016. Will there never be an end to this …
Michael was very helpful and kept the conversation light and amusing. My task has the potential to become very overwhelming. I am appreciative to anyone who can add a little humor to my day!!!
I cannot understate my rage at this company. A previous employee signed a contract that has cost our small organization almost $8,000 over seven years, and now they want $1,200 more! First, the printer was terrible. When I tried getting out …
I had a wonderful experience with Mike Kennedy. I needed some information, and I needed it quickly with a pending situation about to get worse. Mike was able to get the documents, send them out accordingly, and allow the operation to resume as normal. Outstanding job!
Worst company in history!!!! Avoid this company like the plague!!! I wish I could give no stars….. We had a printer lease that was bought out by these clowns. Not only would they not provide service for our leased device they would …
Michael Kennedy was awesome! He was upbeat, knowledgeable and took care of my issues in a timely manner. I will ask for him in the future if I have any other reasons to contact customer services!
Worst customer service I have experienced in some time. Their customer focus is lacking and their back office appears to rely on old technology and outdated systems. Something as simple as an address change took months. Website is a …
This company is so unprofessional. Our small firm leased a printer/copier and they stated that the quality would be professional and replace our need to outsource expensive printing projects. Once we acquired the copier it had numerous …
Michael Kennedy was fantastic to work with. He was kind, listened to my concerns and had a solution. I was so impressed! A situation that had started to go south was turned around (thank you Michael) and completely changed my outlook of the company. Fantastic customer service.
I work in the financial department of a private dental practice in Chester County, PA. I called into customer service today because I had a question regarding an invoice. I was assisted by Courtney. She was the most fun I have ever had …
I waited on hold for a bit. However, that didn’t matter once I got to a representative. I spoke with Michael Kennedy and he was by FAR one of the best customer service reps. I have spoken to in a long time. He was professional and friendly at the same time. i wish more were like him. Thank you!
unwilling to help us on a copier lease reprieve that was signed a few days before covid and shut down our operation. Customer service is terrible. I have to scrutinize my monthly invoices since they are frequently wrong and contain late fee’s when their lousy system is the one not working.
Nice people
Good people!
Patient, friendly customer service
Very patient and helpful.
Excellent service, friendly and prompt in responses
Wonderful employees – they are informative and understanding!!
Very poor customer service. They intentionally process check late and lam you with late fees.
Michael Kennedy was very pleasant and helpful today.
This company will skip sending the bill, then add late fees.
My experience with Mike was awesome and worthy of recognition.
Mark went above the call of duty to get me registered. He was very professional and very kind. .
Wonderful customer service experience! Friendly, helpful, and solved my problem quickly!
Michael Kennedy .. the rep who answered my call was quick to help. Problem resolved right away, thanks Michael and Kyocera!
Representative was upbeat and courteous. Provided Information requested in an immediate email.
I would HIGHLY recommend your company doing your due diligence prior to working with this company. Very poor customer service.
Ms. Betty was a delight to work with. She took care of my needs and was very patient with me.
Michael Kennedy was so friendly and resourceful. He answered all my questions and made sure I was fully satisfied. Thank you!
The Customer Service Representative mk was pleasant and courteous and quickly handled what I needed to get done.
Their billing department and system is lost!! You can’t get anyone on the phone ever!!! I wish I could give them a zero
I loved the fact that they responded my phone call right away. Excellent customer service. Mike was able to update my account information quickly!
This company is heavily used in the copier leasing arena. They are, by far, one of the most non-friendly, anti-customer service oriented organizations we have ever dealt with. They act like they barely make penny on any transaction and …
I have never written any kind of review but I have to say that this company is the worst I have ever dealt with. They are deceptive and don’t bother to read the terms of their own contracts. They don’t make any effort to resolve problems when they arise. My advise is to stay as far away as possible.
We rented a printer from this organization. When I inquired about a buyout amount.I was told the amount would be lower than my monthly fee. I am not sure why they did not advise me to buy a new printer or buyout earlier. I guess it pays to inquire , I wasted a lot of money!
Went to deliver sushi catering to dll cafeteria run by cornucopia. Didn’t know where the entrance to kitchen was, so I went to ask front desk lady. I tell her I have a delivery for the kitchen. I’m guessing she ignorantly just decided …
STAY AWAY! DONT LET WHAT HAPPENED TO ME HAPPEN TO YOU.
I had to finance a portion of a stump grinder I purchased. I decided to go …
Don’t do financing with this company! Choose another! they overcharge and if many times they will invoice you twice for the same month. If you dispute it they will be harassing you like no other and treating to walk in to your place and …
It was a pleasure working with Fatima of De Lage Landen Financial Services. Her attention to details regarding my account and questions were answered promptly and follow-up to make sure the transaction was done correctly was much appreciated. Highly recommend working with this company.
I recently took over a business who had a photocopy contract with De Lage. I thought the payments were being made via autopay and didn’t receive invoices. About a month and half after I took over the business I received a call from De …
The worse company to deal with on the planet. BS overcharges for insurance on top of your loan. Statements are useless as they do not reflect any balances. They’re monthly payment due dates are also out of kilter, 24th or 25th instead of …
Exceptionally horrible customer services from Aisha? Totally rude trying to talk over me with a CS complaint while trying to explain an issue regarding misapplied funds on an account due to an internal issue at DLL.
very happy with Michael to assist with me on the phone very positive and helpful. made my day go smooth and easy . love it
We have a new contract with DLL Financial Services. I called and spoke with Michael. He was so helpful in assisting with going over our account and ensuring that our account was set up on auto payment. Stellar customer service.
I tried calling to help schedule and book an event for the company. The woman who answered my call was very dismissive and would not even attempt to help me locate the correct individual to make said arrangements. As a fellow sales …
I left a review in 2016. And yet, I find myself back again. Same story. Only now I am at the end of the lease agreement. It is April 17, 2019 and I have been trying to end this nightmare since 2016. Will there never be an end to this …
Michael was very helpful and kept the conversation light and amusing. My task has the potential to become very overwhelming. I am appreciative to anyone who can add a little humor to my day!!!
I cannot understate my rage at this company. A previous employee signed a contract that has cost our small organization almost $8,000 over seven years, and now they want $1,200 more! First, the printer was terrible. When I tried getting out …
I had a wonderful experience with Mike Kennedy. I needed some information, and I needed it quickly with a pending situation about to get worse. Mike was able to get the documents, send them out accordingly, and allow the operation to resume as normal. Outstanding job!
Worst company in history!!!! Avoid this company like the plague!!! I wish I could give no stars….. We had a printer lease that was bought out by these clowns. Not only would they not provide service for our leased device they would …
Michael Kennedy was awesome! He was upbeat, knowledgeable and took care of my issues in a timely manner. I will ask for him in the future if I have any other reasons to contact customer services!
Worst customer service I have experienced in some time. Their customer focus is lacking and their back office appears to rely on old technology and outdated systems. Something as simple as an address change took months. Website is a …
This company is so unprofessional. Our small firm leased a printer/copier and they stated that the quality would be professional and replace our need to outsource expensive printing projects. Once we acquired the copier it had numerous …
Michael Kennedy was fantastic to work with. He was kind, listened to my concerns and had a solution. I was so impressed! A situation that had started to go south was turned around (thank you Michael) and completely changed my outlook of the company. Fantastic customer service.
I work in the financial department of a private dental practice in Chester County, PA. I called into customer service today because I had a question regarding an invoice. I was assisted by Courtney. She was the most fun I have ever had …
I waited on hold for a bit. However, that didn’t matter once I got to a representative. I spoke with Michael Kennedy and he was by FAR one of the best customer service reps. I have spoken to in a long time. He was professional and friendly at the same time. i wish more were like him. Thank you!
unwilling to help us on a copier lease reprieve that was signed a few days before covid and shut down our operation. Customer service is terrible. I have to scrutinize my monthly invoices since they are frequently wrong and contain late fee’s when their lousy system is the one not working.