DOCS Medical Group offers various types of medical care from certified doctors. From urgent care to sleep therapy to allergy care. Call today! See more
Signs outside say they accept walk ins for Covid test but I had to wait in the lobby for a while before they said they aren’t. Couldn’t call and speak to anyone. Waste of time
The people who attend this place are very rude and they are not always available, I don’t know how this place has so many good reviews, I don’t recommend them.
Tested an hour and a half after checking in went shopping during that time and the result came back 15 minutes later after swab test,
Thank you people for
all your good work
Facility was not as clean as I would like (considering I was there within an hour of them opening for the day), but they were very busy and service was prompt.
Everyone was very nice, and it is nice to be treated well since you are the patient in need of help. I will continue to come here , i was very well taken of.
Am pleased with all the people that I meet at Docs Urgent Care and am so grateful that we have these quality providers so near to home. Thanks for being there.
If I hadn’t visited the West Haven CT DOCS I never would have found out I have emphysema. Even my own primary care physician assistant missed all the signs.
Very quick response and care. The only thing the check in thru the website wasn’t working at the time of my appointment
But other than that, responsible, respectful! All good things!
Lines too long for someone who has trouble walking and standing. Otherwise went well. I found it uncomfortable but worth it. Having an example to watch on our TV channel first was helpful.
All DOCS does is Covid tests and they make you go through a process scheduling an appointment… I went to afc urgent care also in town and they provide regular service on top of walk-in Covid testing. You guys gotta step it up
my experience in doc urgent care on danbury new fairfield CT; they was very coperative and very well trained assistants especially Paola Zayas was a very pleasant experience I am more than satisfied with the service and the delicacy of …
8 days later and I don’t have my test results yet although my husband got his back on January 2,2021 and we had out tests at the same time!!! No one has contacted me Fr DOCS or Quest!!!
We went to get covid-19 tested and got there around, 10:30 and we didn’t get tested until after 1 I think we left around 3 and they stopped for lunch at 12. Oh what a day! Good people tho!
The service was excellent! Staff was friendly and caring, the best part was to experience the time the doctor spend with me explaining the best treatment, taking the time.
I loved the experience
After several emails all of which said to call the office I tried. After holding for more than 1hr I decided to give up. Is there a working number for the padanarum office in Danbury
Wait time wonderful, establishment is clean, staff was courteous, professional, and hands-above other urgent care offices I have visited. I highly recommend them.
Tried to schedule rapid COVID test. Website has been down for days and no one seems to have a solution. No one answers phones. Only response from messaging system, try back later. Been trying since Sunday. Very disappointed.
If I could 0 stars I would. My appointment got cancelled TWICE without ANY communication whatsoever. Come to find out, the doctors just failed to show up today 🙂
Today Danbury Docs did a great job managing a large crowd of COVID-19 walk-in tests with patience and grace, working hard to keep things orderly and socially distant. It’s a vital (and too often thankless) job on the frontlines during this …
Went to get a physical for DOT license. They wrote down i needed glasses and hearing aid. Only told my employer. NY DOT. . I’m retired. Went to get my license renewed it was down graded. 6 month’s later still no CDL. My way to make money. Dont go
Nothing better than a hard working crew of smart docs to make getting a rapid-read antigen Covid test and have the results in minutes, with very high degree of confidence and a much shorter wait, as well as good practical advice on which …
It was quick once I got to my appointment time, but from the time I scheduled a test to the time I was able to “visit” was over 48hrs..
2 missed days of work 🙁 …
Testing was painless, but “itchy”. The person taking my ID’s did not have gloves on and reached for the IDs to put on copier. I asked to put them myself on the copier and said I didn’t want her to touch them. Nonetheless she touched both, …
I would go to DOCS Urgent Care for the Covid Test and since it can be stressful, the staff has always been patient and careful with the testing. I never thought I would feel so comfortable going to an Urgent Care.
Thank you for being so caring.
The customer service is terrible. If they had a competent person answer the phone before 15 min on hold it would be a miracle. Just wanted a covid test result that was not posted on-line. You think that would be simple. It’s NOT!
They took very good care of me when I walked in I gave them my information let them know what was going on I probably waited for less than 10 minutes they took me right and they gave me good advice they sent me home with my pain medication they was great I recommend them to everyone they was really really great
I was upset when I booked for a rapid and to get there with an appointment and they were completely out! I had to then go to another facility to get it done since my nephew was traveling 72 hours prior, will never go there again
My daughter needed to have a covid test and she was not cooperative at all. The staff, especially Angelic, was super friendly and had so much patience with us. Thank you so much!!
My daughter & I got there first thing when they opened because my daughter had no voice and they got us right in and out. The MAs & provider were so great!
Staff was nice but I’m sorry covid tests should be free under the care act. Paying 200 dollars is a massive deteraint and probably why covid is still a thing . Shame to charge people that price.
Called them at 8:30 AM and waited through their long automated message. I pressed the number for new and existing patients. It automatically hung up. I tried again with the same result.
Incredible staff. Super friendly and professional. Had an appointment for a Covid test and was seen without delay. Appointments for Covid tests required, for any other urgent care they accept walk-ins.
My wife and I were very impressed by how wonderful , friendly and efficient the staff at Danbury Docs treated all patients . The receptionists were very helpful with my son and he was very satisfied also. Thank you very much for helping us!
I went there because I thought I had an ear infection. I made an appointment online. When I got there I was told appointments are only for COVID tests everything else is walk in only. (If that is the case you need to state that on the …
COVID test was a smooth, 5 minute process. My only feedback is that they should call/email results vs. asking customers to come back into the office to puck up results!
While no one wants to get a Covid Test, the ladies here were fabulous! They walked me through the whole process and even helped me when I made a mistake registering my son. While no one wants to wait, go home, and come
Back we were thankful to have a place to go to to get rapid results.
Terrible customer service. I can’t get through to these people – I call and call and call and call and nothing . I then get sent to an operator who asks what location I say Danbury and they just place you on hold. …
Easy to get a COVID test. Friendly professional staff, Good easy workflow making the appointment, and they were actually early when they called us in for the appointment. …
I would give 5 stars based on the very nice and understanding staff, but communication around rapid covid testing on the website and phone needs major improvement. Highly recommend this location. Bethel location is NOT reliable at all. They …
Thank you for taking care of me and my terrified five year old. Its a scary time and these ladies had so much patience and kindness to every person they spoke to. As a health care worker myself I was so impressed. Thanks again!
AVOID AT ALL COST.. Same situation as others.. Did a time sensitive covid PCR test, was told “Results available in 48 hours” Now 60 hours still no results… This was a test for a potential antibody infusion which is “time sensitive” if COVID PCR shows positive.. DOCs totally dropped the ball.. Unacceptable..
I called there to speak with somebody in regards to obtaining an employment verification for the Dept of Labor and was had Heather at the Danbury location hang up right in my face then when I called back to clarify why I was calling she put me on hold and never answered. Very rude service.
Quick and easy service. However the check in process wasn’t great. I received several emails saying to check in online and stay in your car, which I did. Turns out, the staff didn’t know I arrived. Next time, I’d just go straight inside.
Most unprofessional place I’ve ever been to. Went in yesterday with an appointment for a rapid covid then said they weren’t testing anymore that day and to make an appointment for today and they start at 8 am. Made an appointment for 9:20 …
Fast, cheap and accurate, they diagnosed my problem and prescribed me medication which fixed the issue all within 30 minutes for a $15 copay. Loved the experience!
Service is always great. Due to the increase in Covid testing, recommendations are that you go after 3pm. The reason; all healthcare clinicians are getting tested for the week hence wait time could be somewhat long, outside of that great location
The staff is very nice and professional. I need to make it very clear on the process for testing I think that would speed things up dramatically. If they had clear signs that told you how to pre-register what to choose as a default so you …
It’s has been 10 days since my husband took his PCR COVID test at this location and he has still not heard back with his results. It is impossible to talk to anyone with information at the location and he’s wasted so much time with Docs …
I will not return! I called them to ask if they do antibodies tests since it was advertised on their website. They said yes and doctor’s note was note needed! I went the next day and the refused to test me saying the doctor on staff then …
Wow!!! No complaints!!! Danbury location is TOP NOTCH!!!! Highly recommend! Staff is proficient, kind, and knowledgeable!!
***Norwalk Location Is a wreck! I do NOT recommend! Every week I have to go, and Every week I have an issue!!! Wait time is 3-5 HOURS AND NO ONE IS FRIENDLY!! VERY RUDE!!!!**
Service was quick and nurse staff was very polite. Indoor appearance could use a little sprucing up but I do understand since COVID precautions have to be taken for outside construction crews.
Their wait time estimate for COVID testing was not accurate, but not insanely so (estimated 45min and it was just over an hour). And I mean, how are they supposed to know really? Just like waiting at a restaurant, anything can happen but …
Do not go here for rapid covid testing. The place is fine in terms of testing…but getting the results are exhausting. Their system does not work and it takes forever to get them back. They say there is a portal but it never updates and then you have to go all the way back to the location to print off the results.
Such a great experience! The facility is very clean, bright and big. The staff was very caring, took all my information and treated me very fast, but without making me feel rushed. I even got a free bag to go grocery shopping later. I will definitely be recommending them to all my friends and family in the area.
The staff at docs urgent care is amazing and hilarious! However not being able to reach someone by phone is disheartening, only thing stopping me from giving 5 stars. Will still recommend the location. Oh and very efficient in the sense of time.
We’ve visited DOCS countless times for various family health problems and every time we are professionally greeted and treated. I would strong recommend their services. Of the times we’ve gone there was minimal to no wait time.
When priority and quality of care take a back seat to closing time there’s a problem. If you love your children and value quality service from dedicated medical professionals this isn’t the place for them.
The staff at the DOCS Urgent Care – Danbury location are kind, professional, and efficient. The system they have for rapid COVID testing of having the ability to wait in one’s car until texted to come in, was great! Thank you for this great service in our community.
After receiving texts from this facility ( because no one would answer the phone) confirming rapid Covid testing I was informed that I could walk in anytime without an appointment. I informed them I would be there today at 4:00. When I …
My son and husband both tested Positive. My son was told to go into a room after 30min wait time and there was told was positive/nn to go home and quarantine/isolate w/o any other instructions. …
Have been here several times for covid testing. Pleasant staff. My only reason for 4 stars is that when I checked in on my phone a notice popped up that they knew I had arrived and that I would be contacted when to come in. 20 minutes …
It was my first visit to DOCS and I am very impressed. I made my appt online, was met at the desk by a friendly, efficient young lady, did my test at the time of my appt and was out in ten minutes. Thank you all very much!
I went to this urgent care at 7:24pm for having abdominal pain and they told me that the provider would not see me because they are almost closed. (There were no other patients that I could see in the office, so no reason I couldnt be …
DOCS Urgent Care is extremely professional, their time management is impeccable given the times, and they actually answer their phone; unlike a lot of other facilities who have been forced to keep their phones off the hook between patient …
Quick availability of appointment for COVID test; great social distancing in office; all staff very friendly and knowledgeable. In and out very quickly. Great experience. Have gone to this location twice now. Will go for all my COVID tests. Thanks DOCS Danbury!
I’ve never had a doctor be so rude and condescending before. He started the appointment by calling primary care doctors “scam artists” and was just awfully rude throughout the entire appointment. He ended the visit by literally telling me “leave” after he was finished. Could not say I would come back to this location.
Hi this is the best docs Urgent Care I will recommend all the personal go there they are not like other places that ask you for information. as in Urgent Care on the main street. .They just want to make money and money and they take time to attend it is not fair. Thank DOCSU Urgent Care
Needed a rapid results test and was able to make appt for next day. Was in and out within 15 min and got my results 30 min later! Clean facility and friendly staff. Accepted my insurance with no problems
I was very sick in am my Dr insisted I get a text. I had to wait for my body to stop purging. Tried to register online but it didn’t work. Arrived 12:05 sign said closed 12-1 lunch. That should be online. My friends are nextdoor in their …
Went in for a rapid Covid antigen test. Very easy, walk in, no appointment needed. Impressed with the efficiency, and the speed. It was much faster than other rapid antigen testing centers I have been to. They also offer the PCR test, and they take insurance.
I was very satisfied with my visits! I am a patient that isn’t the easiest to deal with at times due to my anxiety. Doctor and staff was very kind , understanding, and has a wonderful sense of humor. It made my time here a lot easier.
Came here a second time.
For a simple covid test. Made reservation, but a few walk-ins still went ahead of me. I came very early in the AM, the wait was normal. The place is not the cleanest, needs some renovation
I went for a rapid result CoVid test. The staff was friendly and helpful. Everything was smooth, simple, and when my name was called the person who administered the test was very good. She answered all my questions and the test was quick. It took 30 minutes to get my results. In case you care… nothing was detected 😂 …
The staff at Docs medical group in Danbury were amazing. They are always so kind- especially for the amount of rude people they have to deal with all day long. I appreciate all of their hard efforts and would recommend this place to everyone I know.
This was my first visit to this office, it was quick & it was easy. I will use them again in the future should I need to.
Staff was friendly. Respectful & pleasant to deal with. …
EVERY time I have gone in for myself or 1 of my children there is NEVER a Physician in the building to do physicals It seems like the only thing they can do there lately is run covid tests in covid test that can be run by a nurse !! This …
This was my first time here so I got to the office early (they opened at 9, I got there at 8:20) and waited in line outside for a COVID test. As soon as they opened they let 5 people at a time inside and moved quickly to get everyone …
I have to say, in all the years I’ve had to visit different doctor and urgent care offices, I have never, ever had such a bad experience with a provider. …
I tried to book a covid test for travel online and the system wasn’t working. I called and was told that “due to high call volume” they could not book my appointment over the phone. When I started to talk the guy hung up on me. Rude and …
The visit was perfect. They have the routine down. Waited in car, called me when ready and went in for a fast, efficient visit with Dr. everyone was so friendly. Very clean and sterile office. I would definitely visit them again if I have a health issue.
I’ve been admitted to the hospital , treated for my illness, sent home , all my symptoms came back after 3 days, I then rushed to this Urgent Care , they listened to my troubles, then prescribed some meds, I was cured in 3 days but began …
I’ve had 3 rapid tests at this DOCS since August and every time I’ve had a good experience. The ladies at the reception desk are so nice and have so much patience while helping so many people. The doctors who administer the tests are …
Very unprofessional practice with a horrible check in system. I had an appointment and got an email and text saying to check in virtually. Waited 45min and they went to lunch without any communication. When I knock to inquire about the …
Rude staff: I waited for covid results…finally had to drive there to get them. They argued that I did not give them my email address to send me results. I brought up my email confirmation of my appointment. They insisted it was a text and …
Staff was friendly and efficient; no complaints there. however, the communication of procedures is fairly nonexistent especially as it seems procedure changes frequently. How was I to know today that you were no longer using the “place in …
I went to the office in the North Street Shopping Center at 9am because my daughter was experiencing ear and stomach pain. After I explained the reason for the visit I was told by your front desk person named Lexi that the office was booked …
The staff was fantastic – very efficient- only complaint is the website needs to be updated. Said they open at 8 at the Danbury location – but it was 9:00 and it says Appointment only, yet we were unable to make an appointment. Maybe put …
I did a PCR test for Covid on Wednesday 8/11. At the appointment I was never informed of how I would receive my results. In speaking to other people they said to download the app or check the patient portal website. Nothing. It’s now Monday …
The check in system and test results system stinks! I had a 5:39 p.m. appoint, arrived early, checked in by phone as requested and never received a reply other than they know I’m there and will connect with me shortly. An hour and a half …
I went in today for a covid test and was told to check in 30 minutes for my test results and haven’t been able to log in to the portal. I’ve been on hold for hours trying to get someone. I’d go back but the staff was complaining about …
PRESCPTION NEVER SENT TO PHARMACY. I went to DOCS on Padanaram Road about 9:30 a.m. and was told it would be 3 hours because they had scheduled physicals. Upon my return I turned in my filled out paperwork and waited about 1.5 hours …
If you can avoid going on a Monday, do so. I have been to this Clinic numerous times for weekly covid testing, and have had various experiences depending on the time of day and staff members present. Now that the clinic is requiring …
I went there for an ear ache. Although there were many patients getting Covid tests done, they got me in fairly quickly. The doctor was very helpful, called in an Rx for my ear, & sent me on my way. Feeling much better.
My visit went super smoothly. I waited in the car and they called me when they were ready. I went in, they swabbed me, and within 30 minutes I had my antigen test rapid result. They helped with extra information that I required for travelling. I highly recommend and would definitely go again if needed.
Very clean facility, we felt very safe when entering the facility. The staff members were polite, warm, and friendly… very professional!! We had an appointment and didn’t wait long to get the test done. The results were surprisingly quick, we got the report back in 30 minutes. Excellent, top notch service!!! Thank you!!!
Having been going to this location for the last few months and the staff is always friendly and very helpful! Everyone had been so nice! The front desk ladies and the doctors are great! Will continue to come here and will def ref friends and family.
If I could give zero stars I would. I brought my wife here because she was having a severe headache. I payed the $30 co-pay at 10:44 am. It is now 12:15 and we are still in the waiting area. I have no idea how much longer we will have to …
I went for a sore throat, I also needed a PCR test for work, the staff was considerate and got a good swab of my throat. 10/10 experience, would 100% go back again. Turned out I had strep throat and they got me right onto antibiotics. I’m so grateful for everyone!
I went to DOCS Urgent Care after several recommendations from friends & family to get a COVID test. It was easy to set up an appointment online for the same day. I walked in, the staff was friendly and polite. They were able to answer all …
You just can’t make this stuff up! I went to the Danbury DOCS Urgent Care on 12/13/21 & was seen by a PA. She was good – did a urinalysis and a culture. She found blood in my urine – we’ll wait on the culture. The PA put me on 7 days of …
I’m from out of town and unexpectedly needed a covid test to show proof of a negative test to adhere to a hospital’s visitor requirement policy. I Walked in without a mask to get a covid test and they wouldn’t see me because I didn’t have a …
My husband came in with a terrible cough and flu like symptoms. He was turned away because the doctor “on duty” doesn’t accept Medicare. This is unacceptable.
Excellent experience today with Dr. Kessler. Compassionate, patient, professional and kind. The staff was excellent and so helpful. Lydia was especially kind and so was the medical assistant. Thanks again!
Went to DOCS in Danbury for a flu test, was told I’d be called with results, got called with results, and was then told the doctor would call me. I called an hour and a half after the initial call (positive for flu a), and was told a Doctor …
Went there because my wife was having serious pains but we got there 2 hours before closing and apparently the doctor left for the day but they said they’d happily make us a video appointment for 4 days from now. Really? …
Never in my life have I encountered an “urgent care” where doctor gets to close the office for lunch. What in the world. Medical care does not get to stop so one person can eat. This office should be completely closed due to a lack of …
(Translated by Google) excellent attention
(Original)
Exelente atención
(Translated by Google) good service
(Original)
atendimento bom
Keyla1978
(Translated by Google) very satisfactory
(Original)
Muy satisfactoria
(Translated by Google) Very friendly. happy with the service
(Original) …
(Translated by Google) Cozy atmosphere and quick service.
(Original) …
(Translated by Google) Very good the assistants are very professional and attentive they treat us with great respect and affection …
(Translated by Google) Very interesting that they attend Saturday and Sunday 😃
(Original) …
Quick and efficient
Good service.
The best professional
Very pleased
Awful
Try answering the phone 🙂
It was a nice experience.
Very friendly staff
Friendly and Efficient service.
Excellent job and fast
Excellent professional staff !!
Wonderful service here.
Helpful staff and great care
Very professional and helpful
Fast friendly service.
Paula and Blanca were amazing!!!!!
Very professional and quick.
no one answers the phone!
Clean, efficient, very professional
Very professional and nice.
Exceptional and Highly Professional Service!!
Very professional. I will go back again.
Quick and easy!
Polite staff!
Very professional, clean, and friendly staff.
Rude! Impatient! Unprofessional! 5 hour wait
Very quick, courteous staff.
Great staff and service. Thank you.
Very friendly and helpful.
Excellent care very friendly staff
Fast, efficient friendly and professional.
Friendly staff members, everything was quick
less than 24hr results & friendly !
Very convenient location, professional staff, and expedite.
Very helpful and patient staff!!
Great Experience very friendly staff!
Don’t know why they say they’re open until 8 when they closed
Assistants in Danbury were very courteous and helpful.
No time waiting and the staff was friendly and professional.
Fast, clean, and gentle! What more can you ask for.
Hi well done on time everyone was polite thank you.
Awesome staff! Very knowledgeable and pleasant.
Very professional people plus phenomenal service!!
Fast testing… safe, clean facility… nice people
Professional fast service kind and caring people
Awesome staff and very friendly. Highly recommend!
Excellent! Very nice services and advices.Thank you
Great place……right on time…..great staff…..very professional
Excellent attention and very kind professional people. They answered all my questions.
Does anyone answer the phone in this office??? Called many times no answer …….. pretty much useless in other words
Great welcome, efficient and knowledgeable staff, convenient locations
Amazing service by the entire staff! Highly recommended!
Very clean facility and the staff was friendly and knowledgeable.
Very friendly staff attentive excellent customer care
Fast, clean and efficient. Very courteous staff and doctor.
Friendly and Professional staff, I was in and out quick and easy.
Professional, clean and bedside manner excellent!
Fast and efficient….very friendly staff and made me feel at eqse
Very kind, professional and efficient in these stressful times. Wonderful team!
Very knowledgeable, helpful, thorough, kind and respectful.
Great service . Quick no b.s. in and out for my covid test. Negative btw
Excellent service. Everything is handled in a friendly professional manner.
Really efficient. Knowledgeable. Clean and orderly. The staff was great.
went as planned. a bit too much use of technology in reg. process.like to use phone calls.
It went smoother than my previous appointment.
Went for Covid test. Very friendly staff fast results highly recommend the Danbury location
Very efficient, quick, and professional! I would use them again.
Doctors and staff are very kind and professional,
God bless them.
Great experience no pain was very scared to do the COVID test but wasn’t at all what I thought
Awesome place.The staff and providers very professional. I will recommend to my family and friends.
Great experience! The clinic is very clean and the staff is nice and friendly!
Very comfortable talking to your staff girl that did my test was awesome
Safe and clean environment with a short wait time and fast results. I liked it.
Love the doc, Debra and staff, great experience and they were fast and professional.
It was a great experience they were quick and professional Thank you
The staff was very helpful and attentive, it was a quick and friendly visit.
My visit went really well, they were attentive and quick.
Easy to make appointments. Clear communication with text, emails and portal.
Rapid Covid Test without an appointment. In and out… Only took a couple of hours.
They were very nice very helpful; thanks I give them a four and half thanks again.
Staff was friendly and service was fast and very efficient for the help I needed.
Knowledgeable staff quick service will visit again if needed
Walk in rapid covid testing, results in 30-40 mins same day. Highly recommend.
Went for Covid test. They were nice despite the crowd and the test was quick and not uncomfortable at all.
They were so busy, their website was down and the girls behind the desk were so nice and helpful to everyone.
The place is very clean and people from receptionist to testing staff are very very professional, polite with smile 😃 ❤️👍 Happy New Year to ALL 🎄🎄🎄 …
Lydia is amazing answered all my questions and a very beautiful and caring person.
Appointment was easy to make and I was in and out very fast and results posted very fast
This was my first time at this place for a covid test.The staff were very friendly and professional..I would recommend to my friends.
Signs outside say they accept walk ins for Covid test but I had to wait in the lobby for a while before they said they aren’t. Couldn’t call and speak to anyone. Waste of time
Excellent care and professionalism. I had heard bad things about other locations but the one in Danbury is excellent.
Great experience, quick results, minimal exposure to other patients waiting to be tested.
The people who attend this place are very rude and they are not always available, I don’t know how this place has so many good reviews, I don’t recommend them.
They are efficient and friendly. My new go to when I cant get to the Dr. Highly recommend them.
Everyone here was kinda and professional. All my questions were answered and my visit was quick with minimal wait.
Dr. Pioli and the whole staff were great. Fast service and great medical care. Thanks
The online system should be improved upon to make for a better user experience.
I visited and it has been a week and it is still not on the website.
Staff was thorough and caring. Took the time to explain things to my 3 year old who was receiving a flu shot.
Tested an hour and a half after checking in went shopping during that time and the result came back 15 minutes later after swab test,
Thank you people for
all your good work
I had a very good experience at this Urgent Care, once you’re inside its a breeze. I would reccomend to friends and family.
Good place to get medical services. Staff is very professional and caring. Very neat and clean place. Definitely recommend this to my friends.
Facility was not as clean as I would like (considering I was there within an hour of them opening for the day), but they were very busy and service was prompt.
The Staff and Doctor (Allie) were very professional and helpful. A very comfortable environment.
The staff was patient and helpful but the sign in process was complicated and unclear. Social distancing was difficult and the signage didn’t help.
Great experience with the physician and front desk staff. Everyone was patient, kind, and friendly!
Everyone was very nice, and it is nice to be treated well since you are the patient in need of help. I will continue to come here , i was very well taken of.
Am pleased with all the people that I meet at Docs Urgent Care and am so grateful that we have these quality providers so near to home. Thanks for being there.
Quick and easy Covid test. Staff were very knowledgeable and informative. Only 4 starts because I never give anything 5 but this place is great.
the people were very kind and gave me the results quickly I did not have to wait long I definitely recommend this place
Great for rapid COVID test. Results in one half hour. Saturday morning was very busy with long line.
If I hadn’t visited the West Haven CT DOCS I never would have found out I have emphysema. Even my own primary care physician assistant missed all the signs.
COVID testing in January was much smoother than in December. The experience was smooth and everyone was professional.
The check-in process was easy, everyone there was friendly, and I got my results very quickly. Would definitely go there again.
The process for checking in was easy and there was a wait but that was expected. The staff is very nice and made the whole experience very pleasant.
Very Helpful and friendly staff. Test results quick followed up with a call from the doctor on what to do next.
Staff was very polite and there wasn’t much of a wait time utilizing online scheduling
I got the appt for my Covid-19 test almost immediately after I requested it.
Personnel were all great! Recommended
The staff was very nice, lines short however can’t be reached via phone or email , need to have phone access
I went because of a bad sinus infection and the APRN was wonderful. She took her time and addressed everything. I was very pleased.
It’s has been 3 weeks no call no email nothing
You made me missed my plain. Had to pay extra $300 bc you couldn’t communicate to me. …
Very quick response and care. The only thing the check in thru the website wasn’t working at the time of my appointment
But other than that, responsible, respectful! All good things!
Lines too long for someone who has trouble walking and standing. Otherwise went well. I found it uncomfortable but worth it. Having an example to watch on our TV channel first was helpful.
All DOCS does is Covid tests and they make you go through a process scheduling an appointment… I went to afc urgent care also in town and they provide regular service on top of walk-in Covid testing. You guys gotta step it up
The nurses and the doctor did a comforting healing of many patients, the best way they could with so many people in need! Thank you!
The website made it easy to make an appointment. They called me in early for my Covid-19 test and were very polite, professional & efficient.
my experience in doc urgent care on danbury new fairfield CT; they was very coperative and very well trained assistants especially Paola Zayas was a very pleasant experience I am more than satisfied with the service and the delicacy of …
8 days later and I don’t have my test results yet although my husband got his back on January 2,2021 and we had out tests at the same time!!! No one has contacted me Fr DOCS or Quest!!!
We went to get covid-19 tested and got there around, 10:30 and we didn’t get tested until after 1 I think we left around 3 and they stopped for lunch at 12. Oh what a day! Good people tho!
The service was excellent! Staff was friendly and caring, the best part was to experience the time the doctor spend with me explaining the best treatment, taking the time.
I loved the experience
After several emails all of which said to call the office I tried. After holding for more than 1hr I decided to give up. Is there a working number for the padanarum office in Danbury
Wait time wonderful, establishment is clean, staff was courteous, professional, and hands-above other urgent care offices I have visited. I highly recommend them.
Tried to schedule rapid COVID test. Website has been down for days and no one seems to have a solution. No one answers phones. Only response from messaging system, try back later. Been trying since Sunday. Very disappointed.
If I could 0 stars I would. My appointment got cancelled TWICE without ANY communication whatsoever. Come to find out, the doctors just failed to show up today 🙂
Today Danbury Docs did a great job managing a large crowd of COVID-19 walk-in tests with patience and grace, working hard to keep things orderly and socially distant. It’s a vital (and too often thankless) job on the frontlines during this …
Great experience. The medical staff was professional and friendly. They worked diligently to allow a constant flow of patients. Highly recommend.
Great care and attention at DOCS Danbury. Have been there twice for COVID testing. Well taken care of and fast results. Thank you!
Went to get a physical for DOT license. They wrote down i needed glasses and hearing aid. Only told my employer. NY DOT. . I’m retired. Went to get my license renewed it was down graded. 6 month’s later still no CDL. My way to make money. Dont go
The staff that was great. One worker Angelina really Stood out the most she went above and beyond. She was really phenomenal. Thank you so much.
Nothing better than a hard working crew of smart docs to make getting a rapid-read antigen Covid test and have the results in minutes, with very high degree of confidence and a much shorter wait, as well as good practical advice on which …
Absolutely amazing customer service.
For my first time visit I have to say I had an amazing experience not only was …
It was quick once I got to my appointment time, but from the time I scheduled a test to the time I was able to “visit” was over 48hrs..
2 missed days of work 🙁 …
Testing was painless, but “itchy”. The person taking my ID’s did not have gloves on and reached for the IDs to put on copier. I asked to put them myself on the copier and said I didn’t want her to touch them. Nonetheless she touched both, …
I would go to DOCS Urgent Care for the Covid Test and since it can be stressful, the staff has always been patient and careful with the testing. I never thought I would feel so comfortable going to an Urgent Care.
Thank you for being so caring.
The customer service is terrible. If they had a competent person answer the phone before 15 min on hold it would be a miracle. Just wanted a covid test result that was not posted on-line. You think that would be simple. It’s NOT!
They took very good care of me when I walked in I gave them my information let them know what was going on I probably waited for less than 10 minutes they took me right and they gave me good advice they sent me home with my pain medication they was great I recommend them to everyone they was really really great
I was upset when I booked for a rapid and to get there with an appointment and they were completely out! I had to then go to another facility to get it done since my nephew was traveling 72 hours prior, will never go there again
My daughter needed to have a covid test and she was not cooperative at all. The staff, especially Angelic, was super friendly and had so much patience with us. Thank you so much!!
My daughter & I got there first thing when they opened because my daughter had no voice and they got us right in and out. The MAs & provider were so great!
Staff was nice but I’m sorry covid tests should be free under the care act. Paying 200 dollars is a massive deteraint and probably why covid is still a thing . Shame to charge people that price.
Staff is very good with children We received prompt and effecient treatment. Thank you …
Called them at 8:30 AM and waited through their long automated message. I pressed the number for new and existing patients. It automatically hung up. I tried again with the same result.
Incredible staff. Super friendly and professional. Had an appointment for a Covid test and was seen without delay. Appointments for Covid tests required, for any other urgent care they accept walk-ins.
My wife and I were very impressed by how wonderful , friendly and efficient the staff at Danbury Docs treated all patients . The receptionists were very helpful with my son and he was very satisfied also. Thank you very much for helping us!
this place is terrible, DO NOT waste your time
made an appointment for my 3 yr OLD DAUGHTER who isnt sick for a covid …
I went there because I thought I had an ear infection. I made an appointment online. When I got there I was told appointments are only for COVID tests everything else is walk in only. (If that is the case you need to state that on the …
COVID test was a smooth, 5 minute process. My only feedback is that they should call/email results vs. asking customers to come back into the office to puck up results!
While no one wants to get a Covid Test, the ladies here were fabulous! They walked me through the whole process and even helped me when I made a mistake registering my son. While no one wants to wait, go home, and come
Back we were thankful to have a place to go to to get rapid results.
Terrible customer service. I can’t get through to these people – I call and call and call and call and nothing . I then get sent to an operator who asks what location I say Danbury and they just place you on hold. …
Easy to get a COVID test. Friendly professional staff, Good easy workflow making the appointment, and they were actually early when they called us in for the appointment. …
I would give 5 stars based on the very nice and understanding staff, but communication around rapid covid testing on the website and phone needs major improvement. Highly recommend this location. Bethel location is NOT reliable at all. They …
Thank you for taking care of me and my terrified five year old. Its a scary time and these ladies had so much patience and kindness to every person they spoke to. As a health care worker myself I was so impressed. Thanks again!
AVOID AT ALL COST.. Same situation as others.. Did a time sensitive covid PCR test, was told “Results available in 48 hours” Now 60 hours still no results… This was a test for a potential antibody infusion which is “time sensitive” if COVID PCR shows positive.. DOCs totally dropped the ball.. Unacceptable..
I called there to speak with somebody in regards to obtaining an employment verification for the Dept of Labor and was had Heather at the Danbury location hang up right in my face then when I called back to clarify why I was calling she put me on hold and never answered. Very rude service.
Quick and easy service. However the check in process wasn’t great. I received several emails saying to check in online and stay in your car, which I did. Turns out, the staff didn’t know I arrived. Next time, I’d just go straight inside.
Most unprofessional place I’ve ever been to. Went in yesterday with an appointment for a rapid covid then said they weren’t testing anymore that day and to make an appointment for today and they start at 8 am. Made an appointment for 9:20 …
Fast, cheap and accurate, they diagnosed my problem and prescribed me medication which fixed the issue all within 30 minutes for a $15 copay. Loved the experience!
Service is always great. Due to the increase in Covid testing, recommendations are that you go after 3pm. The reason; all healthcare clinicians are getting tested for the week hence wait time could be somewhat long, outside of that great location
The staff is very nice and professional. I need to make it very clear on the process for testing I think that would speed things up dramatically. If they had clear signs that told you how to pre-register what to choose as a default so you …
It’s has been 10 days since my husband took his PCR COVID test at this location and he has still not heard back with his results. It is impossible to talk to anyone with information at the location and he’s wasted so much time with Docs …
I will not return! I called them to ask if they do antibodies tests since it was advertised on their website. They said yes and doctor’s note was note needed! I went the next day and the refused to test me saying the doctor on staff then …
Wow!!! No complaints!!! Danbury location is TOP NOTCH!!!! Highly recommend! Staff is proficient, kind, and knowledgeable!!
***Norwalk Location Is a wreck! I do NOT recommend! Every week I have to go, and Every week I have an issue!!! Wait time is 3-5 HOURS AND NO ONE IS FRIENDLY!! VERY RUDE!!!!**
Service was quick and nurse staff was very polite. Indoor appearance could use a little sprucing up but I do understand since COVID precautions have to be taken for outside construction crews.
Their wait time estimate for COVID testing was not accurate, but not insanely so (estimated 45min and it was just over an hour). And I mean, how are they supposed to know really? Just like waiting at a restaurant, anything can happen but …
Do not go here for rapid covid testing. The place is fine in terms of testing…but getting the results are exhausting. Their system does not work and it takes forever to get them back. They say there is a portal but it never updates and then you have to go all the way back to the location to print off the results.
Such a great experience! The facility is very clean, bright and big. The staff was very caring, took all my information and treated me very fast, but without making me feel rushed. I even got a free bag to go grocery shopping later. I will definitely be recommending them to all my friends and family in the area.
The staff at docs urgent care is amazing and hilarious! However not being able to reach someone by phone is disheartening, only thing stopping me from giving 5 stars. Will still recommend the location. Oh and very efficient in the sense of time.
We’ve visited DOCS countless times for various family health problems and every time we are professionally greeted and treated. I would strong recommend their services. Of the times we’ve gone there was minimal to no wait time.
When priority and quality of care take a back seat to closing time there’s a problem. If you love your children and value quality service from dedicated medical professionals this isn’t the place for them.
The staff at the DOCS Urgent Care – Danbury location are kind, professional, and efficient. The system they have for rapid COVID testing of having the ability to wait in one’s car until texted to come in, was great! Thank you for this great service in our community.
After receiving texts from this facility ( because no one would answer the phone) confirming rapid Covid testing I was informed that I could walk in anytime without an appointment. I informed them I would be there today at 4:00. When I …
My son and husband both tested Positive. My son was told to go into a room after 30min wait time and there was told was positive/nn to go home and quarantine/isolate w/o any other instructions. …
Have been here several times for covid testing. Pleasant staff. My only reason for 4 stars is that when I checked in on my phone a notice popped up that they knew I had arrived and that I would be contacted when to come in. 20 minutes …
It was my first visit to DOCS and I am very impressed. I made my appt online, was met at the desk by a friendly, efficient young lady, did my test at the time of my appt and was out in ten minutes. Thank you all very much!
Went for a rapid antigen test. Warm greeting at counter and waited less than 5 minutes! The test was painless and results were ready in 30 minutes!
Dr. Kessler was amazing. He was patient, compassionate and took his time answering all my questions. Very much appreciated!!
I went to this urgent care at 7:24pm for having abdominal pain and they told me that the provider would not see me because they are almost closed. (There were no other patients that I could see in the office, so no reason I couldnt be …
Anyone who is looking to get COVID-19 tested at DOC’s Urgent Care in Danbury should read my story below… …
DOCS Urgent Care is extremely professional, their time management is impeccable given the times, and they actually answer their phone; unlike a lot of other facilities who have been forced to keep their phones off the hook between patient …
Quick availability of appointment for COVID test; great social distancing in office; all staff very friendly and knowledgeable. In and out very quickly. Great experience. Have gone to this location twice now. Will go for all my COVID tests. Thanks DOCS Danbury!
I’ve never had a doctor be so rude and condescending before. He started the appointment by calling primary care doctors “scam artists” and was just awfully rude throughout the entire appointment. He ended the visit by literally telling me “leave” after he was finished. Could not say I would come back to this location.
Hi this is the best docs Urgent Care I will recommend all the personal go there they are not like other places that ask you for information. as in Urgent Care on the main street. .They just want to make money and money and they take time to attend it is not fair. Thank DOCSU Urgent Care
Needed a rapid results test and was able to make appt for next day. Was in and out within 15 min and got my results 30 min later! Clean facility and friendly staff. Accepted my insurance with no problems
I was very sick in am my Dr insisted I get a text. I had to wait for my body to stop purging. Tried to register online but it didn’t work. Arrived 12:05 sign said closed 12-1 lunch. That should be online. My friends are nextdoor in their …
Went in for a rapid Covid antigen test. Very easy, walk in, no appointment needed. Impressed with the efficiency, and the speed. It was much faster than other rapid antigen testing centers I have been to. They also offer the PCR test, and they take insurance.
I was very satisfied with my visits! I am a patient that isn’t the easiest to deal with at times due to my anxiety. Doctor and staff was very kind , understanding, and has a wonderful sense of humor. It made my time here a lot easier.
Came here a second time.
For a simple covid test. Made reservation, but a few walk-ins still went ahead of me. I came very early in the AM, the wait was normal. The place is not the cleanest, needs some renovation
I went for a rapid result CoVid test. The staff was friendly and helpful. Everything was smooth, simple, and when my name was called the person who administered the test was very good. She answered all my questions and the test was quick. It took 30 minutes to get my results. In case you care… nothing was detected 😂 …
I am a Ghanaian American man who went to the office on 9/1/21 around 10:30 in the morning with my kids. …
Came in at 4pm and the doctor was gone for the day they only do video consultations
The staff at Docs medical group in Danbury were amazing. They are always so kind- especially for the amount of rude people they have to deal with all day long. I appreciate all of their hard efforts and would recommend this place to everyone I know.
This was my first visit to this office, it was quick & it was easy. I will use them again in the future should I need to.
Staff was friendly. Respectful & pleasant to deal with. …
EVERY time I have gone in for myself or 1 of my children there is NEVER a Physician in the building to do physicals It seems like the only thing they can do there lately is run covid tests in covid test that can be run by a nurse !! This …
This was my first time here so I got to the office early (they opened at 9, I got there at 8:20) and waited in line outside for a COVID test. As soon as they opened they let 5 people at a time inside and moved quickly to get everyone …
I have to say, in all the years I’ve had to visit different doctor and urgent care offices, I have never, ever had such a bad experience with a provider. …
I tried to book a covid test for travel online and the system wasn’t working. I called and was told that “due to high call volume” they could not book my appointment over the phone. When I started to talk the guy hung up on me. Rude and …
The visit was perfect. They have the routine down. Waited in car, called me when ready and went in for a fast, efficient visit with Dr. everyone was so friendly. Very clean and sterile office. I would definitely visit them again if I have a health issue.
I’ve been admitted to the hospital , treated for my illness, sent home , all my symptoms came back after 3 days, I then rushed to this Urgent Care , they listened to my troubles, then prescribed some meds, I was cured in 3 days but began …
I’ve had 3 rapid tests at this DOCS since August and every time I’ve had a good experience. The ladies at the reception desk are so nice and have so much patience while helping so many people. The doctors who administer the tests are …
Very unprofessional practice with a horrible check in system. I had an appointment and got an email and text saying to check in virtually. Waited 45min and they went to lunch without any communication. When I knock to inquire about the …
Rude staff: I waited for covid results…finally had to drive there to get them. They argued that I did not give them my email address to send me results. I brought up my email confirmation of my appointment. They insisted it was a text and …
Staff was friendly and efficient; no complaints there. however, the communication of procedures is fairly nonexistent especially as it seems procedure changes frequently. How was I to know today that you were no longer using the “place in …
I went to the office in the North Street Shopping Center at 9am because my daughter was experiencing ear and stomach pain. After I explained the reason for the visit I was told by your front desk person named Lexi that the office was booked …
The staff was fantastic – very efficient- only complaint is the website needs to be updated. Said they open at 8 at the Danbury location – but it was 9:00 and it says Appointment only, yet we were unable to make an appointment. Maybe put …
I did a PCR test for Covid on Wednesday 8/11. At the appointment I was never informed of how I would receive my results. In speaking to other people they said to download the app or check the patient portal website. Nothing. It’s now Monday …
The check in system and test results system stinks! I had a 5:39 p.m. appoint, arrived early, checked in by phone as requested and never received a reply other than they know I’m there and will connect with me shortly. An hour and a half …
I went in today for a covid test and was told to check in 30 minutes for my test results and haven’t been able to log in to the portal. I’ve been on hold for hours trying to get someone. I’d go back but the staff was complaining about …
PRESCPTION NEVER SENT TO PHARMACY. I went to DOCS on Padanaram Road about 9:30 a.m. and was told it would be 3 hours because they had scheduled physicals. Upon my return I turned in my filled out paperwork and waited about 1.5 hours …
If you can avoid going on a Monday, do so. I have been to this Clinic numerous times for weekly covid testing, and have had various experiences depending on the time of day and staff members present. Now that the clinic is requiring …
I went there for an ear ache. Although there were many patients getting Covid tests done, they got me in fairly quickly. The doctor was very helpful, called in an Rx for my ear, & sent me on my way. Feeling much better.
My visit went super smoothly. I waited in the car and they called me when they were ready. I went in, they swabbed me, and within 30 minutes I had my antigen test rapid result. They helped with extra information that I required for travelling. I highly recommend and would definitely go again if needed.
Very clean facility, we felt very safe when entering the facility. The staff members were polite, warm, and friendly… very professional!! We had an appointment and didn’t wait long to get the test done. The results were surprisingly quick, we got the report back in 30 minutes. Excellent, top notch service!!! Thank you!!!
Having been going to this location for the last few months and the staff is always friendly and very helpful! Everyone had been so nice! The front desk ladies and the doctors are great! Will continue to come here and will def ref friends and family.
If I could give zero stars I would. I brought my wife here because she was having a severe headache. I payed the $30 co-pay at 10:44 am. It is now 12:15 and we are still in the waiting area. I have no idea how much longer we will have to …
I went for a sore throat, I also needed a PCR test for work, the staff was considerate and got a good swab of my throat. 10/10 experience, would 100% go back again. Turned out I had strep throat and they got me right onto antibiotics. I’m so grateful for everyone!
I went to DOCS Urgent Care after several recommendations from friends & family to get a COVID test. It was easy to set up an appointment online for the same day. I walked in, the staff was friendly and polite. They were able to answer all …
You just can’t make this stuff up! I went to the Danbury DOCS Urgent Care on 12/13/21 & was seen by a PA. She was good – did a urinalysis and a culture. She found blood in my urine – we’ll wait on the culture. The PA put me on 7 days of …
The woman working in the office this morning is rude, nasty and not compassionate. She should not be working in health care. I will never return.
I’m from out of town and unexpectedly needed a covid test to show proof of a negative test to adhere to a hospital’s visitor requirement policy. I Walked in without a mask to get a covid test and they wouldn’t see me because I didn’t have a …
My husband came in with a terrible cough and flu like symptoms. He was turned away because the doctor “on duty” doesn’t accept Medicare. This is unacceptable.
Excellent experience today with Dr. Kessler. Compassionate, patient, professional and kind. The staff was excellent and so helpful. Lydia was especially kind and so was the medical assistant. Thanks again!
Went to DOCS in Danbury for a flu test, was told I’d be called with results, got called with results, and was then told the doctor would call me. I called an hour and a half after the initial call (positive for flu a), and was told a Doctor …
Went there because my wife was having serious pains but we got there 2 hours before closing and apparently the doctor left for the day but they said they’d happily make us a video appointment for 4 days from now. Really? …
Never in my life have I encountered an “urgent care” where doctor gets to close the office for lunch. What in the world. Medical care does not get to stop so one person can eat. This office should be completely closed due to a lack of …