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Doctors On Call Maui Urgent Care Center Reviews ( 76 )
Excellent experience January 2023… exceptionally caring, efficient, and welcoming despite a lot of people needing care. Nurse and PA/doctor are beyond any expectations and couldn’t be better. Diagnosis and direction regarding a “pulled” …
I got ill on a work trip in Maui. From calling to see if they accepted my insurance, filling out the paper, and being seen every step I was treated so well. The Nurse Practioner provided outstanding care. She checked on me multiple times …
Wow! Came to Maui for vaca, husband got sick with really bad cold, home doc recommended going to urgent care, our goddaughter who lives here recommended Doctors on Call, they were terrific! Everyone was so friendly, caring and thorough, great experience. And now we are back on track for the rest of our vaca! Thank you! 🤗 …
#Grateful was Denny’s today and one of the ladies awesome waitress here that hurt her foot and was raving about how awesome your service was she was grateful grateful and gave me your information I’m saving your number if I ever need your services thank you so much for being a part of my community
Front staff are friendly and professional, however it must have been on off day for that PA. She wasn’t attentive nor caring. When we asked for an extra bandaid she replied “you can buy these at the the store”. Rude. Learn some manners lady.
In at 8:00 am and out by 8:20! Professional staff were friendly and thorough. They took my insurance and called in my prescription to Times Supermarket right down the street. Highly recommended!
I am very surprised about the poor bedside manner displayed by a Dr Named Rachel. She definitely showed that she doesn’t care about people and she only wants your money!! I will keep driving to the hospital. My advice is to Go Anywhere But Here
Instructed to wait in the car, for almost 30 minutes of waiting. I approached one attendant calmly, a causian lady was walking away while I was asking her questions.
This office went above and beyond! The staff are fast accurate and caring. Shannon Richards is the best nurse practitioner! I highly recommend this place !
While vacationing in Maui I was snorkeling and got stung by a jelly fish. My arm was badly burned and I was upset that my vacation would be ruined! I was so happy that I found Doctors On Call Maui, the team quickly saw me and gave me …
Terrible, unprofessional service. Needed to get a COVID test to return to Canada, and my mother in law found this place. When she called last week the receptionist told her it was walk-ins only. When I called to confirm 2 days ago, I was …
Beware ! My husband and I visited this clinic and instead of seeing a Dr we only saw a Nurse Practitioner who misdiagnosed both my husband and I leading to severe worsening of the acute medical condition. No Dr consultation was offered to …
While on vacation I came down very ill with a severe sore throat, cough and body aches. I went in and was seen by Dr. Blank. She was efficient, friendly and in a couple days I was feeling so much better. I would highly recommend going here if you need to see a doc.
watch out. Not affiliated with major plans which means it was a $300 visit for my daughter feeling light headed. Their professional, educated diagnosis?….go get some gatorade and pay at the front! Not even facilities to do an anemia test or other tests!!! Could be named Quacks on call in my opinion!
After cutting my leg in the surf, went to their facility in Times Market. Very impressed with the quick and friendly service. Dr Estin and staff did a very professional job stitching up my wound while at the same time providing a sense of humor and caring that made the whole process less worrisome.
Our son had a bad cough that we thought might be strep. We were in and out in 30 minutes. The nurses and doctor were fantastic with our young son and we were quickly back to our vacation with him on the mend.
Very solid little place, I do not live on the island and am from the mainland on vacation, however my visit was very pleasant,the staff were kind and efficent, the price of care was good and the times supermarket next door filled my …
Kelen was amazing and patient with me and I was having a really hard day. Struggling with a lot of different questions medically and it’s nice that she’s knowledgeable. Knowledge is a great thing but being KIND in my opinion goes a lot further and I appreciated her patience and kindness with me🙏
Mahalo Kelen …
The staff and Dr Norm were very professional, friendly, and on-point. We had a rough night with a little one, called in the morning, and the helpful person on the line simplified the decision process of where we needed to go. The was solidified when we arrived and met Dr Norm. I highly recommend this place and the staff.
Drones Gone Wild… I had an encounter with a propeller blade and filleted the palm of my hand on Day 2 of my vacation. Fearing infection I knew I could not go in the water. I was devastated but a local gave me the great advice to call …
Been here many times, with varying levels of courtesy (sometimes great! other times horrid..) Recently charged me $413.81 for a covid test 2 months ago (insurance should have covered but didn’t yet). When I questioned why it was so …
Excellent care for my husband’s foot, cuts from the reef were infected. Thought it might be staph. His wounds were well inspected, cleaned and bandaged. Oral and topical antibiotics were needed. Highly recommend
Do not come here for rapid COVID test. The staff recommended going to Minite Medical for a rapid COVID test because the staff wanted to go home early (the manager, Mark, at the time personally admitted this). Schedule an appointment with …
An amazing staff that did a great job! Had an accident and needed a few stitches while on vacation. I was seated right away and was out in half an hour. A special thank you to Shannon Richards for the great care through the process.
Took my son in for a nasty cough while on vacation, expecting to spend the better part of the morning. Instead we were in and out within a half hour. The staff and doctor were kind, professional and efficient, and they took my insurance. Highly recommended!
We went there for my wife’s infection on a cut. They were rude when filling out forms so we should have known this wouldn’t go well. They tested her for the flu (remember – she was there for an infected cut) and then told her they couldn’t …
My 7-year-old son cut his leg and we took him to Doctors on Call. Dr. Chun was amazing! So friendly and he put us and my son at ease right away. My son ended up needing two stitches and he went from tears to smiles in minutes. I highly recommend the staff and doctors. We received great care.
Worst possible place ever. Called right at 8am and had 24 people infront of me, which is ok I can wait. Waited an hour to reach my position and a lady answer and say that right now they are not doing any more covid test, call back in a …
We waited for 4 hours to get COVID negative testing for our special needs kid. We kept calling them and was continuously kept on hold. Pathetic service. These folks are here to make money on the name of COVID. It’s a sorry state of affairs. …
The BEST walk in facility that I have ever been to. They treated both of my grandchildren who came down with strep while visiting. The office is very nice, the staff is wonderful and they took such great care of the family. We feel blessed to have such a fantastic medical office in West Maui!
Had to visit to get treatment for a 2nd degree sunburn. The staff and doctors were very sympathetic, gentle and very efficient in treating my wounds. I needed several subsequent visits to have the dressings changed and experienced the same …
LOVE this place! SO professional and FAST! We are staying longer than expected and didn´t bring enough medication for our extended stay. Doctors were able to assist us within less than an hour, all virtual! I´ve never had this kind of service. What a relief! THANK YOU!!!
Really impressed by the doctors and staff. They went above and beyond in their care and attention to detail. I saw Dr. Chun and he took the time to listen and learn about what was ailing me. He prescribed appropriate medication and gave …
Takes Medicare and blue cross supplement. Excellent care from the time we stepped in the door. Received immediate and long term care for my sinus infection by both the doctor and the nurse. We highly recommend this clinic. Used the drugstore next door and they also took my insurance and were very nice and quick.
Rescued my vacation! Arrived in Maui terribly sick. It hit fast and hard. In desperation we contacted Doctors on Call the first night we got here. Dr. Adams treated me and the next morning I woke up feeling significantly better. I think there’s hope for our vacation!! Very little wait. Kind, caring and capable staff! Thanks so much!
we live on the island and been around different urgent care! this by far the best one so far too bad we waisted hours at other places before as we didn’t know about this one. …
The nurse’s there are super helpful! My husband and I came here thinking we needed a COVID test to go back to the main land after our honeymoon, but the nurse Leilani helped us out by having us double check if we really needed a test – and …
As the one local place to get a pre-flight molecular COVID test (NAAT) this place is a complete disaster. When trying to schedule an appointment, you are told that no appointments are necessary – when you arrive it’s sold out and when you …
The nurse practitioner (Shannon I think) took the best care of my wife. Talked us through everything, was really patient, and truly understood our problems. They had a million things to do today, but they made us feel welcome and cared for.
Horrible experience!!! Had to wait for 4 hrs to get a Covid test done for our son who is 6 yrs old.It was for travel purpose.Nothing is clear ,they say walk-in and then once you arrive at the clinic they scheduled an appointment …
DO NOT USE THIS CLINIC. Called two weeks prior to my trip to make sure I didn’t need an appointment. The receptionist told me I didn’t need to make an appointment and walk in. I showed up and they were fully booked for the day. The nurses …
The woman with blonde hair was rude and also demeaning to my partner. She was quite impatient and didn’t want to deal with any questions we had. A woman with brown hair whom I gave my paperwork to was much nicer and gave me better …
To say that we had a pleasant visit would be an understatement! The doctor was very knowledgeable and very quick. They got us checked in, in less than 15 minutes. The receptionist was pleasant and very nice. The RN Alex I would say was the …
On 12/27/21, Don’t go to this clinic! They are overwhelmed and don’t have time for you: The receptionist is very rude. I went to the clinic to take my daughter for her Covid test. The young man at the front of the clinic shared I needed to …
Doctors On Call Wailea location
This is for the Wailea location (they don’t seem to have a page) – Booking the appointment was fine. The appointment itself was fine. I got to my appointment …
We booked appointments for pre travel NAAT tests for re-entry to Canada. The staff was very friendly and punctual. A staff member was waiting outside to verify our appointment. A nurse came out to do our test at our appointment time, and had our results emailed to us within the hour. Exceptional service.
Had a heath problem while on Maui last week. Ran up to doctors on call one mile from my hotel and I was in and out in minutes . Tests prescriptions and physical. Actually took more time to get my prescriptions at the pharmacy then it did to …
Honestly the best nurses and staff around. They took really good care of us while we awaited results and were extremely compassionate, helpful and encouraging. Thank you for your support!
It was a horrible experience going to this clinic to get our pretravel requirement of Covid NAAT test. They have a poor system on how patients get tested and also showed uncomfortable condition to their patients. The clinic did not even …
After a scary bike accident while on vacation, my husband insisted I needed to be checked out by a doc. This place was fabulous! We were greeted immediately (outside comfortable benches during Covid), both a doc and PA spoke to us within …
Physician Assistant Cate Scott and her staff including Meg and the receptionist were superlative. PA Scott quickly and meticulously sutured a large laceration on my hand with outstanding results. I strongly endorse PA Scott’s technical abilities and the quality of Docs on Call.
Nurse and NP Shannon were amazing! Able to see us right away and so helpful and empathetic! I would recommend this especially over West Maui Urgent Care in the Fairway Shops.
Visited the west Maui facility today. Everyone from the receptionist to the nurse associate to the MD was incredibly attentive, professional and thoughtful. I was thoroughly impressed and would highly recommend this urgent care service to anyone in medical need
Dr. Sullivan at Doctor on Call was awesome! I wasn’t feeling well and she diagnosed me quickly, but spent plenty of time explaining it all and the medicines she was ordering for me. I was well cared for and would highly recommend this clinic to residents and visitors alike!
Went to see them while vacationing in Maui. We thought it was going to be an absolute disaster and were so wrong. The wait time wasn’t too bad and Dr. Musselman was outstanding. She recommended my husband see her before we flew home, and …
So we came here because my 6 year old had covid symptoms and was not feeling well. They do take insurance so that was a plus because we are not from Hawaii. The staff was great and helpful, after the negative test to doctor ordered the …
I needed to be seen for a sinus infection. The staff at the clinic was friendly and efficient. They came outside to test me for Covid and complete paperwork. When I was called in, the nurse and nurse practitioner were great and I was in and out quickly and on my way to feeling better. They billed my insurance which was a plus.
Excellent experience January 2023… exceptionally caring, efficient, and welcoming despite a lot of people needing care. Nurse and PA/doctor are beyond any expectations and couldn’t be better. Diagnosis and direction regarding a “pulled” …
I got ill on a work trip in Maui. From calling to see if they accepted my insurance, filling out the paper, and being seen every step I was treated so well. The Nurse Practioner provided outstanding care. She checked on me multiple times …
Wow! Came to Maui for vaca, husband got sick with really bad cold, home doc recommended going to urgent care, our goddaughter who lives here recommended Doctors on Call, they were terrific! Everyone was so friendly, caring and thorough, great experience. And now we are back on track for the rest of our vaca! Thank you! 🤗 …
Great fast professional
Thanks Shannon! All better now.
Great service and very thorough.
Not bad but quite long wait
Very knowledgeable, friendly, compassionate staff!
Going on 5 yrs. of visits and could not be more pleased! Great staff and Doctors!
Fast, high quality, efficient service. The atmosphere is calming and professional. Thank you for your care. It is greatly appreciated!!
Wonderfully pleasant at 8 AM. Took our insurance and we were in and out in 45 minutes!
Top notch doctors, nurses and staff. Besides being very caring and professional they have lots of Aloha!
Staff was great and Nice. The doctor was also helpful with helping me identify my problem.
Returning to Canada and had the test done here!! Excellent staff and whole process was a breeze!
I’m not sure what the negative reviews are about. Staff was excellent, friendly, helpful and quick!
In at 8 AM and out at 8:30. Supper friendly and helpful. Pharmacy is next door. If you must seek treatment, you can’t go wrong.
Called 11:49am to schedule Covid test. On hold until 3:48pm when got hung up on WITHOUT GETTING AN APPOINTMENT or talking to anyone. What a joke
#Grateful was Denny’s today and one of the ladies awesome waitress here that hurt her foot and was raving about how awesome your service was she was grateful grateful and gave me your information I’m saving your number if I ever need your services thank you so much for being a part of my community
Tried to book telemedicine. System doesn’t function. No way to reach anyone. “Urgent” is not part of this business.
Front staff are friendly and professional, however it must have been on off day for that PA. She wasn’t attentive nor caring. When we asked for an extra bandaid she replied “you can buy these at the the store”. Rude. Learn some manners lady.
In at 8:00 am and out by 8:20! Professional staff were friendly and thorough. They took my insurance and called in my prescription to Times Supermarket right down the street. Highly recommended!
Fearing urgent care away from home, I reluctantly went to DOC. They were awesome! Fast, friendly and effective. Highly recommend them.
Received excellent care for my daughter. Had to wait a bit for sure but the doctor was very thorough, kind, concerned, and caring!
I am very surprised about the poor bedside manner displayed by a Dr Named Rachel. She definitely showed that she doesn’t care about people and she only wants your money!! I will keep driving to the hospital. My advice is to Go Anywhere But Here
Instructed to wait in the car, for almost 30 minutes of waiting. I approached one attendant calmly, a causian lady was walking away while I was asking her questions.
This office went above and beyond! The staff are fast accurate and caring. Shannon Richards is the best nurse practitioner! I highly recommend this place !
While vacationing in Maui I was snorkeling and got stung by a jelly fish. My arm was badly burned and I was upset that my vacation would be ruined! I was so happy that I found Doctors On Call Maui, the team quickly saw me and gave me …
Terrible, unprofessional service. Needed to get a COVID test to return to Canada, and my mother in law found this place. When she called last week the receptionist told her it was walk-ins only. When I called to confirm 2 days ago, I was …
Beware ! My husband and I visited this clinic and instead of seeing a Dr we only saw a Nurse Practitioner who misdiagnosed both my husband and I leading to severe worsening of the acute medical condition. No Dr consultation was offered to …
While on vacation I came down very ill with a severe sore throat, cough and body aches. I went in and was seen by Dr. Blank. She was efficient, friendly and in a couple days I was feeling so much better. I would highly recommend going here if you need to see a doc.
watch out. Not affiliated with major plans which means it was a $300 visit for my daughter feeling light headed. Their professional, educated diagnosis?….go get some gatorade and pay at the front! Not even facilities to do an anemia test or other tests!!! Could be named Quacks on call in my opinion!
After cutting my leg in the surf, went to their facility in Times Market. Very impressed with the quick and friendly service. Dr Estin and staff did a very professional job stitching up my wound while at the same time providing a sense of humor and caring that made the whole process less worrisome.
Our son had a bad cough that we thought might be strep. We were in and out in 30 minutes. The nurses and doctor were fantastic with our young son and we were quickly back to our vacation with him on the mend.
Very solid little place, I do not live on the island and am from the mainland on vacation, however my visit was very pleasant,the staff were kind and efficent, the price of care was good and the times supermarket next door filled my …
Kelen was amazing and patient with me and I was having a really hard day. Struggling with a lot of different questions medically and it’s nice that she’s knowledgeable. Knowledge is a great thing but being KIND in my opinion goes a lot further and I appreciated her patience and kindness with me🙏
Mahalo Kelen …
The staff and Dr Norm were very professional, friendly, and on-point. We had a rough night with a little one, called in the morning, and the helpful person on the line simplified the decision process of where we needed to go. The was solidified when we arrived and met Dr Norm. I highly recommend this place and the staff.
Drones Gone Wild… I had an encounter with a propeller blade and filleted the palm of my hand on Day 2 of my vacation. Fearing infection I knew I could not go in the water. I was devastated but a local gave me the great advice to call …
Been here many times, with varying levels of courtesy (sometimes great! other times horrid..) Recently charged me $413.81 for a covid test 2 months ago (insurance should have covered but didn’t yet). When I questioned why it was so …
Excellent care for my husband’s foot, cuts from the reef were infected. Thought it might be staph. His wounds were well inspected, cleaned and bandaged. Oral and topical antibiotics were needed. Highly recommend
Do not come here for rapid COVID test. The staff recommended going to Minite Medical for a rapid COVID test because the staff wanted to go home early (the manager, Mark, at the time personally admitted this). Schedule an appointment with …
An amazing staff that did a great job! Had an accident and needed a few stitches while on vacation. I was seated right away and was out in half an hour. A special thank you to Shannon Richards for the great care through the process.
Took my son in for a nasty cough while on vacation, expecting to spend the better part of the morning. Instead we were in and out within a half hour. The staff and doctor were kind, professional and efficient, and they took my insurance. Highly recommended!
We went there for my wife’s infection on a cut. They were rude when filling out forms so we should have known this wouldn’t go well. They tested her for the flu (remember – she was there for an infected cut) and then told her they couldn’t …
My 7-year-old son cut his leg and we took him to Doctors on Call. Dr. Chun was amazing! So friendly and he put us and my son at ease right away. My son ended up needing two stitches and he went from tears to smiles in minutes. I highly recommend the staff and doctors. We received great care.
Worst possible place ever. Called right at 8am and had 24 people infront of me, which is ok I can wait. Waited an hour to reach my position and a lady answer and say that right now they are not doing any more covid test, call back in a …
We waited for 4 hours to get COVID negative testing for our special needs kid. We kept calling them and was continuously kept on hold. Pathetic service. These folks are here to make money on the name of COVID. It’s a sorry state of affairs. …
The BEST walk in facility that I have ever been to. They treated both of my grandchildren who came down with strep while visiting. The office is very nice, the staff is wonderful and they took such great care of the family. We feel blessed to have such a fantastic medical office in West Maui!
Had to visit to get treatment for a 2nd degree sunburn. The staff and doctors were very sympathetic, gentle and very efficient in treating my wounds. I needed several subsequent visits to have the dressings changed and experienced the same …
LOVE this place! SO professional and FAST! We are staying longer than expected and didn´t bring enough medication for our extended stay. Doctors were able to assist us within less than an hour, all virtual! I´ve never had this kind of service. What a relief! THANK YOU!!!
Really impressed by the doctors and staff. They went above and beyond in their care and attention to detail. I saw Dr. Chun and he took the time to listen and learn about what was ailing me. He prescribed appropriate medication and gave …
Takes Medicare and blue cross supplement. Excellent care from the time we stepped in the door. Received immediate and long term care for my sinus infection by both the doctor and the nurse. We highly recommend this clinic. Used the drugstore next door and they also took my insurance and were very nice and quick.
Rescued my vacation! Arrived in Maui terribly sick. It hit fast and hard. In desperation we contacted Doctors on Call the first night we got here. Dr. Adams treated me and the next morning I woke up feeling significantly better. I think there’s hope for our vacation!! Very little wait. Kind, caring and capable staff! Thanks so much!
Interaction with one employee was horrible. She put us down and made fun of us for asking questions. …
we live on the island and been around different urgent care! this by far the best one so far too bad we waisted hours at other places before as we didn’t know about this one. …
The nurse’s there are super helpful! My husband and I came here thinking we needed a COVID test to go back to the main land after our honeymoon, but the nurse Leilani helped us out by having us double check if we really needed a test – and …
As the one local place to get a pre-flight molecular COVID test (NAAT) this place is a complete disaster. When trying to schedule an appointment, you are told that no appointments are necessary – when you arrive it’s sold out and when you …
Fantastic care we received!! My wife got suddenly very sick and was treated by what we considered the BEST visit to a doctors office ever. …
The nurse practitioner (Shannon I think) took the best care of my wife. Talked us through everything, was really patient, and truly understood our problems. They had a million things to do today, but they made us feel welcome and cared for.
Horrible experience!!! Had to wait for 4 hrs to get a Covid test done for our son who is 6 yrs old.It was for travel purpose.Nothing is clear ,they say walk-in and then once you arrive at the clinic they scheduled an appointment …
DO NOT USE THIS CLINIC. Called two weeks prior to my trip to make sure I didn’t need an appointment. The receptionist told me I didn’t need to make an appointment and walk in. I showed up and they were fully booked for the day. The nurses …
The woman with blonde hair was rude and also demeaning to my partner. She was quite impatient and didn’t want to deal with any questions we had. A woman with brown hair whom I gave my paperwork to was much nicer and gave me better …
To say that we had a pleasant visit would be an understatement! The doctor was very knowledgeable and very quick. They got us checked in, in less than 15 minutes. The receptionist was pleasant and very nice. The RN Alex I would say was the …
On 12/27/21, Don’t go to this clinic! They are overwhelmed and don’t have time for you: The receptionist is very rude. I went to the clinic to take my daughter for her Covid test. The young man at the front of the clinic shared I needed to …
Doctors On Call Wailea location
This is for the Wailea location (they don’t seem to have a page) – Booking the appointment was fine. The appointment itself was fine. I got to my appointment …
We booked appointments for pre travel NAAT tests for re-entry to Canada. The staff was very friendly and punctual. A staff member was waiting outside to verify our appointment. A nurse came out to do our test at our appointment time, and had our results emailed to us within the hour. Exceptional service.
Had a heath problem while on Maui last week. Ran up to doctors on call one mile from my hotel and I was in and out in minutes . Tests prescriptions and physical. Actually took more time to get my prescriptions at the pharmacy then it did to …
Honestly the best nurses and staff around. They took really good care of us while we awaited results and were extremely compassionate, helpful and encouraging. Thank you for your support!
It was a horrible experience going to this clinic to get our pretravel requirement of Covid NAAT test. They have a poor system on how patients get tested and also showed uncomfortable condition to their patients. The clinic did not even …
After a scary bike accident while on vacation, my husband insisted I needed to be checked out by a doc. This place was fabulous! We were greeted immediately (outside comfortable benches during Covid), both a doc and PA spoke to us within …
Physician Assistant Cate Scott and her staff including Meg and the receptionist were superlative. PA Scott quickly and meticulously sutured a large laceration on my hand with outstanding results. I strongly endorse PA Scott’s technical abilities and the quality of Docs on Call.
Nurse and NP Shannon were amazing! Able to see us right away and so helpful and empathetic! I would recommend this especially over West Maui Urgent Care in the Fairway Shops.
Visited the west Maui facility today. Everyone from the receptionist to the nurse associate to the MD was incredibly attentive, professional and thoughtful. I was thoroughly impressed and would highly recommend this urgent care service to anyone in medical need
Dr. Sullivan at Doctor on Call was awesome! I wasn’t feeling well and she diagnosed me quickly, but spent plenty of time explaining it all and the medicines she was ordering for me. I was well cared for and would highly recommend this clinic to residents and visitors alike!
Went to see them while vacationing in Maui. We thought it was going to be an absolute disaster and were so wrong. The wait time wasn’t too bad and Dr. Musselman was outstanding. She recommended my husband see her before we flew home, and …
So we came here because my 6 year old had covid symptoms and was not feeling well. They do take insurance so that was a plus because we are not from Hawaii. The staff was great and helpful, after the negative test to doctor ordered the …
I needed to be seen for a sinus infection. The staff at the clinic was friendly and efficient. They came outside to test me for Covid and complete paperwork. When I was called in, the nurse and nurse practitioner were great and I was in and out quickly and on my way to feeling better. They billed my insurance which was a plus.