CUSTOMER SERVICE IS TERRIBLE WAS TOLD I WOULDNT BE MISSED AND THAT I SHOULD LEAVE WAS THE WORST DECISION TO SWITCH FROM PNC TO DOLLAR BANK.
That’s what they are worth anyway a dollar that’s how they got their name.
I can’t believe a corporation would put their employees in danger by making them go into to downtown Pittsburgh to work today with all that is going on while other companies have taken this into consideration.
It’s holiday season, and I can’t get a overdraft fee exception even though when I tried to check my balance last night the App AND the Website were “Under matainance” and I couldn’t even see my balance so I can put money. In other …
The teller here is very rude.. not just sometimes.. all the time. Very snarky, very condescending, very odd. She told me today that i could not withdraw money since i didnt have my ID or debit card. I looked pissed and magically she was …
I have been a customer for 8+ years and I cannot believe how rudely I was just treated by the new Branch Manager, Thomas at the McMurrary, PA branch where I opened our account and have done all of our business. Tried to deposit, not cash a …
In a time when everyone needs to band together, they would not even help me change some 2
$20s into smaller bills to help a small business daily operate. Shows just how much they do no care about people.
Very unwelcoming and unhelpful… wouldn’t do a dispute on a charge on my account after I explained how it was incorrect. I will not be using that branch again and will not be recommending them either.
The online banking is consistently under maintenance during the midnight to 5,6,7 am no rhyme or reason. Not everyone works M-F 9-5. The credit card operation always wants to upgrade your limit but you have to process it as a brand new …
The tellers are very mean and disrespectful. And they charge me a late fee for overdraft because I was on my way to cash my check and put money back in my account when Amazon took $11 out of my account which I only had $2 in my account at …
I absolutely love going into this branch! The staff are super nice, especially Michelle who handles any issues I may have promptly and expeditiously. The Lions are regal and the architecture on the walls and ceiling are great. Feels more like a museum than a bank.
This bank has absolutely no customer service or technology that’s anywhere near current. The banking mobile deposit never works glitches and shuts down the app constantly, the bank closes before anyone in the real world gets off of work and …
All banks will try to drain you as much as they legally can, but with this guys it is just unveliable. I moved to a different state were they do not have Dollar Bank and asked to have my accounts closed and my money transfered to me. Well …
This isnt a good bank. Notified them prior three business days just like occ website suggest as part of their regulation requirements . They still allowed the merchant to take money out of the account/attempt and charge me for it and the branch manger and staff in monroeville are not the friendliest to black people
Trying to get any sort of help from them is a totally joke. I have spent hours endless hours trying to find the right number to call or group to call, only to have to spend even more time on hold and then wait days and days to get answers …
Love Dollar Bank! The mobile app is very out of date but the website works fine on my phone. Never had a problem with customer service or tellers at the bank (Robinson) The account is easy to read. Best bank I have ever been with!
I have banked with Dollar since 2011, savings, checking and mortgage accounts and have had nothing but good experiences in customer service. They are friendly, helpful and a regional bank–not a large, national or impersonal one.
Dollar Bank is really cool! I just moved to Pittsburgh and the telephone customer service, and relationship bankers are really kind, understanding, and professional, even when I was at a branch right when they were about to close. Their customer service is alot better than other branches that treat me like a number.
I am 64 years old and I have been with Dollar Bank since I was 19 years old lately I’ve been having a lot of problems with them. I went in today to cash a check for my insurance company for some damage I had to my house and they wouldn’t …
Loved the local bank but the when I had a problem and had to deal with other departments it was horrible service. They put an administrative hold on my account with over $9000 in it because they THOUGHT it was compromised. My auto pays …
I have banked for years at the Richland office. In the past 24 hours they have taken money from my savings, then checking, then posted a non sufficient fund and now have redeposited a check that I wrote to someone. Of course I can’t even call them because their phone line is busied out. Poorest service of any bank I have ever had.
sunday December 13 at 954am i deposited 450.00 throught the dollar bank in crafton. The first atm said i wasnt eligible. So i used the second atm. I put in 9 fifties. It returned 8 saying it couldn’t read the bills. I reinserted them. It …
PLEASE DO NOT WASTE YOUR TIME WITH THIS “BANK” . THEY ARE NOT CAPABLE OF DOING SIMPLE THINGS LIKE PRINTING YOUR CARD AT THE BRANCH OR CHANGING YOUR PIN. YOU WILL WAIT ON HOLD FOR AN HOUR JUST TO FOR THE EMPLOYEES TO HANG UP ON YOU OR IF YOU …
Worst bank I’ve ever used. Online services are down all the time they blame other departments on issues can never get straight answers. Customer service is horrible.
I wish I could leave zero stars as one is far too good of a review for this banking establishment. From the start, this bank left a lot to be desired. Due to us building a custom home and the builder had a working relationship with them, we …
So I got a dollar bank credit to finance through a company to get a furnace. After I paid the the amount off on time. Few months later a fraudulent charge was made. I refuted right away. So I didn’t pay the bill. I was told it would be on …
Robert the guy works there I had a problem with my card it broke w weeks ago he stayed it wasn’t his problem he was rude disrespectful last time he stayed he doesn’t want upset customers and Susan that works there was complaing being rude …
All i can say is…I’m currently looking for a bank and reviews matter, so I WONT be banking here! Take care of your customers and they will take care of you.
Awww man I’ve been a dollar bank customer since I was an adult teen. This extremely reliable bank can’t seem to stop taking my money in penalty fees. I am switching immediately.
In this day and age to have to wait 7-10 business days for your card is a total inconvenience esp when you had to get a new one because of fraud.. 🙁 🙁 Please get a better way to service us customers!!!
The inconvenience’s with Doar Bank just keeps piling higher. Very seldom does my debit cards work when making purchases at Walmart, Home Depot, and many other stores. Their excuse is the card terminals are out of date. I find it hard to …
They keep automatically pulling payments for a mortgage account that was already paid and closed. And then asking me to apply for a refund for the extra payments they incorrectly deducted from my other back accounts. I will need to sue them if they cannot resolve it within a few weeks.
This is literally the worst bank I’ve ever had or heard of. Dollar Bank continuously puts fraud alerts on my card to occasionally block me out of my bank account. The most recent incident I was out of town where there were no dollar bank …
I needed a bank account and Dollar Bank seemed like a good choice. Lots of local branches, great interest rates, and a low opening deposit fee. I was wrong. …
Worst bank I have ever had. Someone has stolen my card info 5 times and they treat me like it’s my fault. They wouldn’t give me my money back twice. So they punish me for other peoples actions. Will be switching to a different bank.
I have had accounts with Dollar Bank since 2007. I’ve kept these accounts through numerous relocations throughout the United States because of the convenience and flexibility afforded by online/mobile banking and Freedom ATM alliance. I WAS …
Very disappointed with Dollar Bank mortgage. Have had 3 mortgages over the past 40 years and never missed a payment until about a year ago when my wife and I went to Egypt for a 2 week vacation. Thought I mailed the mortgage check before …
Horrible bank. I made a large deposit and it’s is totally clear after 4 business days. But I have had to call everyday to use the money via my bank card and they have horrible customer service. I waited to speak to someone for almost 2 …
I’ve been sitting here for 55 minutes on the phone waiting for Someone to answer from the mortgage loan center to absolutely no avail. Obviously customer service in Not a Priority for this bank. I can’t afford to waste this much time every …
Steve Kaminski part of the mortgage loan department very unprofessional and he appears to be siding with sellers agents instead of the person it is obtaining the loan from Dollar. When asked abt other loans he denied they existed! If I can give no stars I would!
I have been a customer of Dollar Bank for 12 years. I was initially drawn to Dollar Bank because of it’s relatively high interest rates for it’s Everything Savings program. I have in excess of $20,000 in the savings account and received …
Really, there has to be an easier way to have your card unlocked to make purchases overseas. 61 freaking callers ahead of me a callback in 90 minutes from someone that hung up after 3 rings. Then to call back and be 66 caller 😳 by the time …
During pandemic I set up automatic deposits and withdrawals. Account was marked dormant two months ago. When I called to find out why my bills were having funds returned Dollar Bank told me it’s because I haven’t physically been to a …
It’s a terrible bank.
💰 …
Love Dollar Bank
Tellers are very rude. I drive from north Olmsted to Westlake to avoid them.
Very nice and friendly workers
I’ve been with these people for about 7-8 years
Stop in and see the lions. They sat outside for a long time, now they get to guard the inside of the bank.
Keep adding an over draft fee when im 1 dollar short on ammount in account
Market square branch has the best staff!
Horrible online banking and on the phone. I am going to close this account
Their website is under maintenance way too much and even still the website times out when you try to do basic things in online banking.
Great customer sevice. Ladies at the Brentwood branch are always great to work with
Applied for loan very unprofessional and false credit report never do buisness
CUSTOMER SERVICE IS TERRIBLE WAS TOLD I WOULDNT BE MISSED AND THAT I SHOULD LEAVE WAS THE WORST DECISION TO SWITCH FROM PNC TO DOLLAR BANK.
That’s what they are worth anyway a dollar that’s how they got their name.
I can’t believe a corporation would put their employees in danger by making them go into to downtown Pittsburgh to work today with all that is going on while other companies have taken this into consideration.
It’s holiday season, and I can’t get a overdraft fee exception even though when I tried to check my balance last night the App AND the Website were “Under matainance” and I couldn’t even see my balance so I can put money. In other …
The teller here is very rude.. not just sometimes.. all the time. Very snarky, very condescending, very odd. She told me today that i could not withdraw money since i didnt have my ID or debit card. I looked pissed and magically she was …
I have been a customer for 8+ years and I cannot believe how rudely I was just treated by the new Branch Manager, Thomas at the McMurrary, PA branch where I opened our account and have done all of our business. Tried to deposit, not cash a …
In a time when everyone needs to band together, they would not even help me change some 2
$20s into smaller bills to help a small business daily operate. Shows just how much they do no care about people.
Very unwelcoming and unhelpful… wouldn’t do a dispute on a charge on my account after I explained how it was incorrect. I will not be using that branch again and will not be recommending them either.
The online banking is consistently under maintenance during the midnight to 5,6,7 am no rhyme or reason. Not everyone works M-F 9-5. The credit card operation always wants to upgrade your limit but you have to process it as a brand new …
The tellers are very mean and disrespectful. And they charge me a late fee for overdraft because I was on my way to cash my check and put money back in my account when Amazon took $11 out of my account which I only had $2 in my account at …
I absolutely love going into this branch! The staff are super nice, especially Michelle who handles any issues I may have promptly and expeditiously. The Lions are regal and the architecture on the walls and ceiling are great. Feels more like a museum than a bank.
This bank has absolutely no customer service or technology that’s anywhere near current. The banking mobile deposit never works glitches and shuts down the app constantly, the bank closes before anyone in the real world gets off of work and …
All banks will try to drain you as much as they legally can, but with this guys it is just unveliable. I moved to a different state were they do not have Dollar Bank and asked to have my accounts closed and my money transfered to me. Well …
This isnt a good bank. Notified them prior three business days just like occ website suggest as part of their regulation requirements . They still allowed the merchant to take money out of the account/attempt and charge me for it and the branch manger and staff in monroeville are not the friendliest to black people
Trying to get any sort of help from them is a totally joke. I have spent hours endless hours trying to find the right number to call or group to call, only to have to spend even more time on hold and then wait days and days to get answers …
Love Dollar Bank! The mobile app is very out of date but the website works fine on my phone. Never had a problem with customer service or tellers at the bank (Robinson) The account is easy to read. Best bank I have ever been with!
I have banked with Dollar since 2011, savings, checking and mortgage accounts and have had nothing but good experiences in customer service. They are friendly, helpful and a regional bank–not a large, national or impersonal one.
Dollar Bank is really cool! I just moved to Pittsburgh and the telephone customer service, and relationship bankers are really kind, understanding, and professional, even when I was at a branch right when they were about to close. Their customer service is alot better than other branches that treat me like a number.
I am 64 years old and I have been with Dollar Bank since I was 19 years old lately I’ve been having a lot of problems with them. I went in today to cash a check for my insurance company for some damage I had to my house and they wouldn’t …
Loved the local bank but the when I had a problem and had to deal with other departments it was horrible service. They put an administrative hold on my account with over $9000 in it because they THOUGHT it was compromised. My auto pays …
I have banked for years at the Richland office. In the past 24 hours they have taken money from my savings, then checking, then posted a non sufficient fund and now have redeposited a check that I wrote to someone. Of course I can’t even call them because their phone line is busied out. Poorest service of any bank I have ever had.
sunday December 13 at 954am i deposited 450.00 throught the dollar bank in crafton. The first atm said i wasnt eligible. So i used the second atm. I put in 9 fifties. It returned 8 saying it couldn’t read the bills. I reinserted them. It …
PLEASE DO NOT WASTE YOUR TIME WITH THIS “BANK” . THEY ARE NOT CAPABLE OF DOING SIMPLE THINGS LIKE PRINTING YOUR CARD AT THE BRANCH OR CHANGING YOUR PIN. YOU WILL WAIT ON HOLD FOR AN HOUR JUST TO FOR THE EMPLOYEES TO HANG UP ON YOU OR IF YOU …
Worst bank I’ve ever used. Online services are down all the time they blame other departments on issues can never get straight answers. Customer service is horrible.
I wish I could leave zero stars as one is far too good of a review for this banking establishment. From the start, this bank left a lot to be desired. Due to us building a custom home and the builder had a working relationship with them, we …
So I got a dollar bank credit to finance through a company to get a furnace. After I paid the the amount off on time. Few months later a fraudulent charge was made. I refuted right away. So I didn’t pay the bill. I was told it would be on …
Robert the guy works there I had a problem with my card it broke w weeks ago he stayed it wasn’t his problem he was rude disrespectful last time he stayed he doesn’t want upset customers and Susan that works there was complaing being rude …
All i can say is…I’m currently looking for a bank and reviews matter, so I WONT be banking here! Take care of your customers and they will take care of you.
Awww man I’ve been a dollar bank customer since I was an adult teen. This extremely reliable bank can’t seem to stop taking my money in penalty fees. I am switching immediately.
In this day and age to have to wait 7-10 business days for your card is a total inconvenience esp when you had to get a new one because of fraud.. 🙁 🙁 Please get a better way to service us customers!!!
The inconvenience’s with Doar Bank just keeps piling higher. Very seldom does my debit cards work when making purchases at Walmart, Home Depot, and many other stores. Their excuse is the card terminals are out of date. I find it hard to …
They keep automatically pulling payments for a mortgage account that was already paid and closed. And then asking me to apply for a refund for the extra payments they incorrectly deducted from my other back accounts. I will need to sue them if they cannot resolve it within a few weeks.
This is literally the worst bank I’ve ever had or heard of. Dollar Bank continuously puts fraud alerts on my card to occasionally block me out of my bank account. The most recent incident I was out of town where there were no dollar bank …
I needed a bank account and Dollar Bank seemed like a good choice. Lots of local branches, great interest rates, and a low opening deposit fee. I was wrong. …
My Dollar Bank mortgage just arrived in the mail however it was in a “Bank of the West Paribas” envelope. Pretty sure this is a scam! Beware!
Worst bank I have ever had. Someone has stolen my card info 5 times and they treat me like it’s my fault. They wouldn’t give me my money back twice. So they punish me for other peoples actions. Will be switching to a different bank.
I have had accounts with Dollar Bank since 2007. I’ve kept these accounts through numerous relocations throughout the United States because of the convenience and flexibility afforded by online/mobile banking and Freedom ATM alliance. I WAS …
Very disappointed with Dollar Bank mortgage. Have had 3 mortgages over the past 40 years and never missed a payment until about a year ago when my wife and I went to Egypt for a 2 week vacation. Thought I mailed the mortgage check before …
Horrible bank. I made a large deposit and it’s is totally clear after 4 business days. But I have had to call everyday to use the money via my bank card and they have horrible customer service. I waited to speak to someone for almost 2 …
I’ve been sitting here for 55 minutes on the phone waiting for Someone to answer from the mortgage loan center to absolutely no avail. Obviously customer service in Not a Priority for this bank. I can’t afford to waste this much time every …
Steve Kaminski part of the mortgage loan department very unprofessional and he appears to be siding with sellers agents instead of the person it is obtaining the loan from Dollar. When asked abt other loans he denied they existed! If I can give no stars I would!
I have been a customer of Dollar Bank for 12 years. I was initially drawn to Dollar Bank because of it’s relatively high interest rates for it’s Everything Savings program. I have in excess of $20,000 in the savings account and received …
Really, there has to be an easier way to have your card unlocked to make purchases overseas. 61 freaking callers ahead of me a callback in 90 minutes from someone that hung up after 3 rings. Then to call back and be 66 caller 😳 by the time …
During pandemic I set up automatic deposits and withdrawals. Account was marked dormant two months ago. When I called to find out why my bills were having funds returned Dollar Bank told me it’s because I haven’t physically been to a …