I don’t understand how a company like this exists! I’ve call numerous time throughout the day and different days throughout the last 2 week and CAN NEVER GET AN AGENT!!! HOW?! I’m breaking a record here, I’ve been on hold for an hour! You guys have the worst costumer service ever!
When I signed up for a dental plan, my dentist was in network. Now there are no dentists within 50 miles from where I live. Do not sign up for this dental insurance!
been trying for WEEKS to get SOMEONE TO ANSWER A PHONE
AND I HAVE WAITED AT TIMES OVER 45 MINUTES WITH NO ONE ANSWERING!!!!!!!!!!!!!!!!!!!!!! ALSO HAVE SENT OUT SEVERAL REQUEST FOR AN EMIAL INQUIRY AND NO EMAIL HAS BEEN SENT BACK TO ME ABOUT ANY OF THE QUESTIONS i HAVE ASKED OR SENT
I HAVE SENT MULTIPLE MESSAGES TO THEM AND CALLED MULTIPLE TIMES, ALWAYS ON HOLD FOR SOME OBNOXIOUS AMOUNT OF TIME WITH NO ANSWER. I HAVE BEEN ON HOLD FOR OVER AN HOUR AS I TYPE THEM. ORIGINALLY I WANTED TO ASK THEM A QUESTION, NOW I WANT TO CANCEL AND WANT A FULL REFUND. THIS COMPANY IS A SCAM!!! STAY AWAY.
You’ll never be able to reach an actual human over the phone. It’s impossible to set up automatic payments online or over the phone. Non existent customer service.
Omg I got this in the market place,
no one knows about this company I have call 7 dentist and they said never herd about it and you call dominion and they never pick up 😢 waste of money …
Have been unable to even log on because I cannot change my password. I’ve tried calling and emailing this company with no reply; not sure why this is so terrible!
I’ve been trying to get a hold of someone for my information that was never given to me for weeks. They don’t answer their phones period. i wish i could review them with a negative star.
I am sitting on hold as I type this review. I have spent hours waiting on hold for this company. I’ve never gotten through to someone. Last time after waiting over 2 hours on hold I did the ‘call back # when someone is available’ They …
I forgot that I was on hold and when I remembered it had been over three hours since I called. Guess what? The call was still on hold! I am dumping Dominion National this open season. Totally incompetent company.
This is the WORST company ever! I work for a dental office and have tried for months to get a breakdown for one of my patients. NO ONE EVER answers the phone. TERRIBLE would give zero stars if I could!
Look like a scam. I’m curious how they know what healthcare providers do my family has? Nice try! People do some serious search for companies before you provide any info.
Just notified of a data breach that started in 2010 and is ongoing. 9 years of our data being used by others to steal identity and commit fraud. Time we drop off this plan as doctors.
I have never ever in my life seen a service as terrible as here! Their “office managers” are worse than other staff and each staff worse than the other! Not worth it to deal with them even if they give you a plan for free!
Just had the rudest person hang up on me after asking to speak to someone else because she was completely rude to me and to another coworker, people like this prevent us from doing our job. Hopefully they actually monitor calls.
It’s almost laughable, how this company has nothing but 1 star reviews. Apparently, none of us bothered to read the reviews before we signed up for the plan. Let’s all take this as a lesson!
My dental coverage does not start until 01/01/19 and I’m already frustrated. Others’ comments re phone hold times and senseless emails are on point. Will search elsewhere for this insurance.
I am a dentist and they can’t tell me if I am a participating provider or not. Different people have different answers and this has been going on since May of 2019 (6 months and counting). Terrible customer service. They either call late in …
This dental practice will not return calls.
I do not recommend anyone to call them for dental services. They are the worse. I really think they are a scam. I am not sure how they stay in business, not worth it. Please call other reputable dental practices.
Please do NOT enroll their insurance. There is no customer office and no person who answers your phone. All the reviews below are 100% real. I’m now even suspicious that they already ran away with customers’ money. One of the poorest companies in the world!
Website is broken and you’ll get no response from the messages you send there, they may as well be tossed in the void. Customer service is awful, they asked my number for the explicit purpose of reconnecting should we get disconnected, I …
Beyond frustrating. I can log onto the website fine. And search dentists in my area but I cannot select one from the website. And to be able to use this insurance you need to have a dentist selected, you cannot just call a dentist you know accepts this insurance. Absolute waste of time and money.
First time i tried to make a account, i entered the info submitted old temp pass word made a new password hit update and nothing happens. im cancelling already. could only imagine if i really need account help what would happen!!
I wish there was zero star. horrible customer service and forget about your claims get paid. if you are a dentist please do not take this insurance and if your are looking to sign up for your dental coverage as a member please be advised your claim will get denied.
My plan was canceled for no reasons .I figured it out after 2 month when visiting my dentist. The costumer service. Is hard to reach
And never helpful.
The company has seemed pretty good to me actually, but if you have to call their number as a member be sure you have dinner and a movie queued up.. literally all day waiting in queue to first talk to a human on that line — and it is not just a covid thing, I’ve had this experience a few times over the years
The worse insurance company. No one can help you. Its almost like you are training them to do their job. But everyone knows what to do when a payment isn’t made or late. I spoke with three different people about a problem, and even with …
I started reading these reviews to see if I could find info on the ‘data security incident’ that Dominion National is notifying everyone about. My question is, is it real…..or could they just have an arrangement with the data protection company ID Experts MyIDCare, and this is simply a means of soliciting business for them?
Worthless dental insurance plans. The dentists they list as providers don’t actually take the insurance. Spent hours calling dentists trying to find one who took Dominion before giving up and canceling my plan. Basically a scam company.
Literally the worst insurance company known to man. I had a procedure done almost a year ago and still have not been re-imbursed for it even though it was covered under my plan. My company had to change insurance providers because of how …
It’s beyond me how this company is not shut down for scamming. Thank heavens I did not complete the process of being in their hands. Do not give them your social. …
The ENRON of Dental Insurance. 2 years with this dental insurance, I have paid 100% of all my dental visits. Dominion takes my money every week from my paycheck, and the system doesn’t even recognize my membership when the dentist uses …
I manage a dental practice, and can never get anything accomplished with this company. We are now conferring on dropping participation with them, which then becomes a problem for the few patients that we have under that insurance. They are the bane of my work existence.
Billing can not get there invoices correct to what the draft from your account. Called
3 times . Can wait to speak to them again. I have many question and demands with …
Don’t bother. You’ll pay for something you can’t use. You’ll be on hold for hours trying to use it to no success and when you go to cancel it, they will lie to you and continuously scam money out of your bank account. I’m pretty sure this isn’t even real insurance. You’re better off giving money to some foreign Prince.
Paid $13 for a filling, for a in-network provider. I’m sorry what? Denied the exam. Okay this is a joke. Now I can’t get anyone on the phone, worst customer service ever. Will be contacting my State Insurance Commissioner.
I deal with Insurance Companies all day long, and this is by far the worst Insurance Company I have ever encountered. Their customer service is appalling. Their Supervisors have no clue how to do their jobs. I have spent hours on the phone …
The customer service is horrible. Count on spending a long wait on the phone, only to be dropped. Repeatedly. I hate this company. It took 3 weeks to tell my dentist that there was zero benefit they could offer for me to have a night guard. Really. Like it is rocket science to figure out benefits. Won’t be renewing.
This place is complete scam. I the dental office called to verify my coverage and they told them how much I will have to pay out of pocket…. fast forward 3 months later and I get a bill and notice that they only paying $20.00 of a 600.00 …
I’ve had a horrible experience with this company. I have Dominion Dental insurance as part of my state benefits package. The insurance plan that I have literally covers only 1 dentist within a 20 mile radius of my state’s capital. …
I received a letter about a data security incident that may have involved my kids’ and compromised my information. However, it definitely seems like a big scam because they mention BlueCross Dental and I have NEVER EVER dealt with them. …
This is the 3rd or 4th time I have signed up for this insurance and they eventually cancel my insurance because I can’t login to pay the bill. Changing password is impossible because of the terrible website. You would think they would fix such a huge issue that involves them actually getting their money.
Tried to cancel months ago, was told to cancel through maryland health so i did exactly that. Mhc said there was no longer a policy open with DN. Called DN they told me there was still an open policy and tried to blame it on maryland …
My husband accidentally signed up, realised we didn’t need dental as it’s included in our health insurance already. He cancelled it about 5 minutes later. This was in November, it is now February and we are still being billed. They are a scam, don’t even bother!
The coverage is not good. It’s nearly impossible to get ahold of customer service. I keep getting double billed or sent notice of termination even though I’ve paid. Their website is basically useless.
This is one of the worst companies I have ever had insurance with. Using their website is a nightmare. I almost always have a hard time submitting payments because the online portal isn’t working for one reason or another. You’d think with all of the money they make off of us they could at least design a working website.
Almost impossible to speak to a human being. Equally impossible to set up an account so you don’t have to spend 2 hours (literally) on the
Phone!!! Can’t get digital ID cards since I can’t login to my account that I …
No one answers the phone, EVER! You’re just left holding the line, listening to soupy music. I’m rather satisfied with Kaiser Permanente medical service, but trying to get a Dominion dentist in the KP network is a real challenge. Dominion is a sad joke, and KP seems to tolerate this problem.
The absolute worst! I signed up on the insurance marketplace, but they never sent me any paperwork or insurance cards. Their website is useless and I can’t seem to get anyone on the phone so I gave up paid for my kids’ dental check up out …
Dominion National has absolutely the most horrible customer service thinkable. No one can answer your question if you are lucky enough to not get disconnected after waiting on hold 15 minutes. When they do pick up the line, they know …
i don’t know how i’ve managed with this insurance company for so long. They denied a claim for a cleaning from an in-network dentist because it wasn’t my “assigned” dentist but then when i call “member services” (I never actually talked to …
Cant even get an account started. I signed up through Marketplace and tried to register a new account on their website and doesn’t work. Called the number and after 30 mins on hold I was just told that all they could help me with was paying …
Unable to get anyone to speak with. Called a few times. On hold forever. Just hung up. That right there is a bad sign. Read another reviewer negative experience. Luckily it is open season & I still had time to change plans
Completely agree with the one star reviews. I’d give them a fat zero if I could. Their policies are absolute junk! With other plans out there, don’t waste a minute thinking about going with their subpar service.
I’m reposting this from Yelp, and will continue to repost as a protest against the BBB. How in the f can this company get a A- rating with 1 star reviews? …
This company is aweful! It it difficult to reach a person for help. I got a temporary password for my account which auto redirects you to a page to set up a proper password but the change password button wouldn’t work. I tried getting in on …
Signed up through the marketplace and it has been a horrible experience since. The website doesn’t function properly as it keeps telling me that there are no providers in network near me….I mean zero. I also can’t figure out how to pay …
Believe all the negative reviews. I should have done my research better. They don’t update their lists of providers. Every provider that I called from their list said Dominion was the worst insurance they’d ever dealt with and no longer …
I work for a dentist office as a Insurance Coordinator and let me tell you first hand that this company is a SCAM. Our patients have not gotten claims paid because no one over there knows what they are doing. 2 people “supervisors” that I …
When trying to find a practice you will have better luck calling dentist offices and asking if they accept them. The list of practices they give maybe 2 actually accepts them. And if you do find a dentist that accepts them, they are a …
Completely worthless. Dentists that take this insurance are hard to find. Those that do seem to accept it are very run down and have bad reviews. Dominions website is hard to navigate, and the dentists they list there don’t necessarily even take the insurance. Stay away.. pretty much a scam.
I wish I could give zero stars. Horrible company that cares nothing for their customers! Will continue to charge you even after you cancel your policy until you cancel your automatic payments on a different site. They then refuse to …
This place has been the bane of my existence since I joined during open enrollment. I wish I had read reviews beforehand but alas. Had trouble making online account to pay so called and called and nothing worked and had to pay over phone. …
Literally worse than not having insurance. I ended up paying out of pocket for a whole procedure because of false information from their website. I found a provider that was listed as in network (and confirmed on the phone and in person …
I have not been able to use my dental plan in 3 years. Dominion dentists suppose to accept “DHMO and BuyUp Plans” but when I call, most dental office say they’re not taking it. However, I blame Kaiser for partnering with a (1) star worthless company. Why am I paying for a service that I cannot benefit from is beyond me.
Ive spent more than three hours on the phone with dominion and healthcare.gov to figure out why dominion doesn’t have me listed as a member. The issue isn’t resolved. This is the second time this has happened. (It’s not a healthcare.gov issue!)
Horrible. Their website is useless. There are options to opt out of paper billing, but even with that checked off, I still received a paper bill every single month. When I wanted to chose a dentist, that process took forever and several …
Spend the the extra money and buy a better dental insurance that will actually pay some claims. I use all the dentist that they provided to me to use and all my claims are still being declined. The member service rep failed to mention you …
If I could give negative stars I would. I was never able to set up an online account and no one was ever able to help me with that. We never received our insurance cards even after requesting them. Out of two policies I was only able to …
I want to give zero stars. I paid for the highest tier plan and they said I didn’t have coverage. I paid my dentist directly over $700. I got a refund check of my premium and they canceled the check before it posted to my bank. I reported …
Yikes…. Just don’t. I’ve been having my monthly payments drafted from the bank account. I just got a letter saying my account will close due to non payment? So, will I get a refund being technically I’ve never paid nor have I used the …
I guess the time to read reviews is before…not after. I receive a termination notice every month..it states that I’m being terminated because of past payment due…you call …
do not use. signed up through healthcare.gov and they only signed my daughter up, sending her the bill. canceled immediately when i notice this 1 star avg review. good luck even trying to sign up for an account online, or even by phone if they pick up
Extremely poor customer service, they will actually blind transfer you to numbers outside the org or pay so little attn to your request you do not get things accomplished. finally, they canceled my policy without notice or warning for …
Dont’t walk, run… away from this insurance company, At this point, I’m convinced that this company is either a scam or a joke set up by some Bond villian-esque billionaire who enjoys messing with people. The customer service is very …
If I could leave 0/5 stars I would. Like many other reviews, we began getting double charged for two separate accounts and couldn’t log on to online account to pay our bill. Each call to pay the bill and get our log on information to work …
Complete rip off insurance. After talking to my dentist (top notch doctor, btw), the way this insurance works (as does most dental insurance) is they will cover 30% of the cost of out-of-network charges based on their in-network cost. …
I couldn’t make my account through the website, so I contacted customer service. I have been on calls with several different agents. I could barely understand any of them (there were at least three different individuals I spoke with) …
Scam, scam, scam, they tried to over bill me on a recent invoice. They can even be reached over the phone. I even asked Alexa about them and she said they are fraudulent
DO NOT enroll with Dominion National. The dental providers included in this plan are all of horrible quality. After a second year on this plan, and trying multiple dentists that had mediocre reviews online (as opposed to the rest of the …
If I could give this business 0 stars I would. I signed up for insurance through Dominion National in 2018. I called to cancel the account on November 23, 2020, and was assured that the account was canceled and provided a cancellation of …
FILE A BETTER BUSINESS BUREAU CLAIM if you have trouble with this company. They double-charged me for 3 months, and they also started deducting from my bank account in MARCH for a policy that ended December 31. After multiple calls, they …
Terrible coverage. We went through the system’s “find a dentist” directory to find someone in our network, clarified with the dentist up-front that we wanted only what’s coded/billed as preventative care, and STILL were sent a bill for …
Looks like I’m not adding anything new to the conversation, but this company is a total scam. Good luck getting any simple claim paid out. I’ve spent many hours on the phone with them, took detailed notes of the conversations, and was …
Avoid this company! Our Kaiser medical insurance included dental coverage through Dominion National. That dental coverage is essentially useless. We purchased a separate dental policy through Cigna. I wish Kaiser would stop partnering with this fraudulent company. They are terrible!
TLDR; DON’T DO IT.
Never write reviews, but frankly I’ve been inspired by this company. Website barely works, tried to change address and phone number maybe 6 times with no …
That’s ZERO star: Terrible dental insurance. They shouldn’t be in business at all. They never pick-up the phone. They ignore emails -I sent them 2 emails last week-. …
It’s ridiculous you call and ask for a list of providers only to be told by these recommended providers that they don’t accept your insurance! This process has been a complete nightmare! If you can get dental insurance elsewhere I would suggest you do so because clearly this place has not a clue of what they are doing!
Just spent the last hour just trying to pay them. Still didn’t get to pay my bill. Don’t know what to do. The people who answer the phone don’t know what they are doing at all. The website doesn’t work. Im at a complete loss. Guess I will just not have dental insurance at this point. Im completely dumbfounded
DO NOT get lured in by their low premiums. Dominion Dental is a classic example of “you get what you pay for”. Except, you don’t get anything at all. A simple dentist’s visit, a simple x-ray, and even a simple teeth cleaning – THEY REFUSE …
Dominion Dental
Dominion National Dental insurance company is a rip off and fraudulent. I inquired Dominion National Dental insurance for the year 2021 on 12/17/20 and 2022. …
These guys are the absolute best at creating Kafka-esque bureaucratic nightmares. On two separate occasions we’ve had plans terminated due to non-payment. In both instances Dominion and never sent any bills, ID cards, member information or …
DO NOT enroll with Dominion National. The dental providers included in this plan are all of horrible quality. They don’t care about their costumers. it is very hard to reach customer service. if you reach the customer service they are not …
Don’t do it. You will be better off paying cash. Their paperwork is so deceptive, and they cover basically nothing (even if the paperwork says they will cover it).
AVOID! No dentists take the insurance and they continued autodrafting my account each. month even after I didn’t renew my insurance with them for the year! Calling customer service takes forever and I’ve been hung up on by agents once I tell them my issue.
horrific service. I’m supposed to be covered for 2 cleanings per year. Switched dentists for my second cleaning and now I’m on the hook to pay for an oral examination, which happens anytime you get a cleaning. Seriously bad service. Was on …
Here is what happened to me I always pay two months payment at once that’s my fault I admit but the last payment I made they accept it and at the same time cancel the coverage and didn’t notify me and then they kept the money 😂 and when I …
Would give 0 stars if possible. Reaching them takes at least 30 minutes each time, they say that my issues are resolved (or tell me to talk to the state insurance place), but I still have the same issue every month when it comes to billing, …
This insurance is not worth it. When looking into insurance, the information is very misleading. Once I enrolled and looked at the actual dentists I could go to, none of them were within a reasonable distance from my home which is not what …
I highly recommend you avoid this company. I am a reasonable person and know mistakes happen, but this company is simply one massive mistake. Their list of dental providers is out of date and many on the list do not accept them due to …
I don’t understand how a company like this exists! I’ve call numerous time throughout the day and different days throughout the last 2 week and CAN NEVER GET AN AGENT!!! HOW?! I’m breaking a record here, I’ve been on hold for an hour! You guys have the worst costumer service ever!
When I signed up for a dental plan, my dentist was in network. Now there are no dentists within 50 miles from where I live. Do not sign up for this dental insurance!
The worst ever
Lol, no thanks
The Yugo of dental insurance.
Not to be trusted, non secure system.
Terrible customer service and dental plans
I wish i could give them a 0
No one accepting the insurance
Thank you for the information I will never enroll with them,
They don’t pick up their phones
I second all of these other terrible reviews.
If there was a zero star I would give that.
I wish I could give zero stars. This place is the absolute worst.
i cant even pay them my bill easily
This company is run by bunch of morons who are useless at giving any customer service.
One of the wrost company we have choosed. Govt should shut it down
SOMEBODY please report this company! I believe they are commiting fraud!
worst dental insurance ever!!! charging me every month while i already canceled!!!
Comprised my personal data! Can’t get a live person. Very Unprofessional!
Stay away from Dominion National.
Terrible customer service. They screw up every claim and you’ll spend hours on the phone trying to resolve issues.
They sent me a bill and I didn’t even enroll maybe to open an account with them
been trying for WEEKS to get SOMEONE TO ANSWER A PHONE
AND I HAVE WAITED AT TIMES OVER 45 MINUTES WITH NO ONE ANSWERING!!!!!!!!!!!!!!!!!!!!!! ALSO HAVE SENT OUT SEVERAL REQUEST FOR AN EMIAL INQUIRY AND NO EMAIL HAS BEEN SENT BACK TO ME ABOUT ANY OF THE QUESTIONS i HAVE ASKED OR SENT
Not impressed by any pat of it, sent me a bill to open my account with them 2 days before it was due, not even going to bother.
I HAVE SENT MULTIPLE MESSAGES TO THEM AND CALLED MULTIPLE TIMES, ALWAYS ON HOLD FOR SOME OBNOXIOUS AMOUNT OF TIME WITH NO ANSWER. I HAVE BEEN ON HOLD FOR OVER AN HOUR AS I TYPE THEM. ORIGINALLY I WANTED TO ASK THEM A QUESTION, NOW I WANT TO CANCEL AND WANT A FULL REFUND. THIS COMPANY IS A SCAM!!! STAY AWAY.
Terrible! This is the plan I have through my job and I have never once been able to use it bc no dentists take it.
You’ll never be able to reach an actual human over the phone. It’s impossible to set up automatic payments online or over the phone. Non existent customer service.
Omg I got this in the market place,
no one knows about this company I have call 7 dentist and they said never herd about it and you call dominion and they never pick up 😢 waste of money …
They keep you on hold and hang up after 25 minutes. It takes months to get claims addressed. They are terrible!!!!!!!
If I had it to do all over again I would’ve just lit my money on fire, rather than give it to these pro scammers
Have been unable to even log on because I cannot change my password. I’ve tried calling and emailing this company with no reply; not sure why this is so terrible!
Horrible experience. Not worth it
DO NOT enroll with Dominion National. It’s the worst insurance in whole world.
I’ve been trying to get a hold of someone for my information that was never given to me for weeks. They don’t answer their phones period. i wish i could review them with a negative star.
The absolute worst. Will say they never received documents, won’t answer the phone, will not respond to e-mails in hopes the claimant will give up. …
I am sitting on hold as I type this review. I have spent hours waiting on hold for this company. I’ve never gotten through to someone. Last time after waiting over 2 hours on hold I did the ‘call back # when someone is available’ They …
data breach and they tell me 9 years later?!? insurance co’s have all your critical PII, ss#, name, etc, CLASS ACTION SUIT! WHO IS A LAWYER?
I forgot that I was on hold and when I remembered it had been over three hours since I called. Guess what? The call was still on hold! I am dumping Dominion National this open season. Totally incompetent company.
This is the WORST company ever! I work for a dental office and have tried for months to get a breakdown for one of my patients. NO ONE EVER answers the phone. TERRIBLE would give zero stars if I could!
Look like a scam. I’m curious how they know what healthcare providers do my family has? Nice try! People do some serious search for companies before you provide any info.
Just notified of a data breach that started in 2010 and is ongoing. 9 years of our data being used by others to steal identity and commit fraud. Time we drop off this plan as doctors.
I have never ever in my life seen a service as terrible as here! Their “office managers” are worse than other staff and each staff worse than the other! Not worth it to deal with them even if they give you a plan for free!
I waited 60 days to resolve a claim for nothing! This company only knows how to lose affiliates.
Just had the rudest person hang up on me after asking to speak to someone else because she was completely rude to me and to another coworker, people like this prevent us from doing our job. Hopefully they actually monitor calls.
It’s almost laughable, how this company has nothing but 1 star reviews. Apparently, none of us bothered to read the reviews before we signed up for the plan. Let’s all take this as a lesson!
My dental coverage does not start until 01/01/19 and I’m already frustrated. Others’ comments re phone hold times and senseless emails are on point. Will search elsewhere for this insurance.
I am a dentist and they can’t tell me if I am a participating provider or not. Different people have different answers and this has been going on since May of 2019 (6 months and counting). Terrible customer service. They either call late in …
This dental practice will not return calls.
I do not recommend anyone to call them for dental services. They are the worse. I really think they are a scam. I am not sure how they stay in business, not worth it. Please call other reputable dental practices.
Goverage via a managed care is not accepted by the participating dentist . whats the purpose of the plan if consumer cant receive benefit.
Please do NOT enroll their insurance. There is no customer office and no person who answers your phone. All the reviews below are 100% real. I’m now even suspicious that they already ran away with customers’ money. One of the poorest companies in the world!
Website is broken and you’ll get no response from the messages you send there, they may as well be tossed in the void. Customer service is awful, they asked my number for the explicit purpose of reconnecting should we get disconnected, I …
Beyond frustrating. I can log onto the website fine. And search dentists in my area but I cannot select one from the website. And to be able to use this insurance you need to have a dentist selected, you cannot just call a dentist you know accepts this insurance. Absolute waste of time and money.
First time i tried to make a account, i entered the info submitted old temp pass word made a new password hit update and nothing happens. im cancelling already. could only imagine if i really need account help what would happen!!
I can’t add anything that has already been said. This is the worst experience that I have every had with a Dental Insurance Company.
I wish there was zero star. horrible customer service and forget about your claims get paid. if you are a dentist please do not take this insurance and if your are looking to sign up for your dental coverage as a member please be advised your claim will get denied.
My plan was canceled for no reasons .I figured it out after 2 month when visiting my dentist. The costumer service. Is hard to reach
And never helpful.
The company has seemed pretty good to me actually, but if you have to call their number as a member be sure you have dinner and a movie queued up.. literally all day waiting in queue to first talk to a human on that line — and it is not just a covid thing, I’ve had this experience a few times over the years
The worse insurance company. No one can help you. Its almost like you are training them to do their job. But everyone knows what to do when a payment isn’t made or late. I spoke with three different people about a problem, and even with …
I started reading these reviews to see if I could find info on the ‘data security incident’ that Dominion National is notifying everyone about. My question is, is it real…..or could they just have an arrangement with the data protection company ID Experts MyIDCare, and this is simply a means of soliciting business for them?
Worthless dental insurance plans. The dentists they list as providers don’t actually take the insurance. Spent hours calling dentists trying to find one who took Dominion before giving up and canceling my plan. Basically a scam company.
Literally the worst insurance company known to man. I had a procedure done almost a year ago and still have not been re-imbursed for it even though it was covered under my plan. My company had to change insurance providers because of how …
It’s beyond me how this company is not shut down for scamming. Thank heavens I did not complete the process of being in their hands. Do not give them your social. …
The ENRON of Dental Insurance. 2 years with this dental insurance, I have paid 100% of all my dental visits. Dominion takes my money every week from my paycheck, and the system doesn’t even recognize my membership when the dentist uses …
I manage a dental practice, and can never get anything accomplished with this company. We are now conferring on dropping participation with them, which then becomes a problem for the few patients that we have under that insurance. They are the bane of my work existence.
Billing can not get there invoices correct to what the draft from your account. Called
3 times . Can wait to speak to them again. I have many question and demands with …
Don’t bother. You’ll pay for something you can’t use. You’ll be on hold for hours trying to use it to no success and when you go to cancel it, they will lie to you and continuously scam money out of your bank account. I’m pretty sure this isn’t even real insurance. You’re better off giving money to some foreign Prince.
Paid $13 for a filling, for a in-network provider. I’m sorry what? Denied the exam. Okay this is a joke. Now I can’t get anyone on the phone, worst customer service ever. Will be contacting my State Insurance Commissioner.
I deal with Insurance Companies all day long, and this is by far the worst Insurance Company I have ever encountered. Their customer service is appalling. Their Supervisors have no clue how to do their jobs. I have spent hours on the phone …
The customer service is horrible. Count on spending a long wait on the phone, only to be dropped. Repeatedly. I hate this company. It took 3 weeks to tell my dentist that there was zero benefit they could offer for me to have a night guard. Really. Like it is rocket science to figure out benefits. Won’t be renewing.
This place is complete scam. I the dental office called to verify my coverage and they told them how much I will have to pay out of pocket…. fast forward 3 months later and I get a bill and notice that they only paying $20.00 of a 600.00 …
I’ve had a horrible experience with this company. I have Dominion Dental insurance as part of my state benefits package. The insurance plan that I have literally covers only 1 dentist within a 20 mile radius of my state’s capital. …
I received a letter about a data security incident that may have involved my kids’ and compromised my information. However, it definitely seems like a big scam because they mention BlueCross Dental and I have NEVER EVER dealt with them. …
This is the 3rd or 4th time I have signed up for this insurance and they eventually cancel my insurance because I can’t login to pay the bill. Changing password is impossible because of the terrible website. You would think they would fix such a huge issue that involves them actually getting their money.
Tried to cancel months ago, was told to cancel through maryland health so i did exactly that. Mhc said there was no longer a policy open with DN. Called DN they told me there was still an open policy and tried to blame it on maryland …
My husband accidentally signed up, realised we didn’t need dental as it’s included in our health insurance already. He cancelled it about 5 minutes later. This was in November, it is now February and we are still being billed. They are a scam, don’t even bother!
The coverage is not good. It’s nearly impossible to get ahold of customer service. I keep getting double billed or sent notice of termination even though I’ve paid. Their website is basically useless.
This is one of the worst companies I have ever had insurance with. Using their website is a nightmare. I almost always have a hard time submitting payments because the online portal isn’t working for one reason or another. You’d think with all of the money they make off of us they could at least design a working website.
Almost impossible to speak to a human being. Equally impossible to set up an account so you don’t have to spend 2 hours (literally) on the
Phone!!! Can’t get digital ID cards since I can’t login to my account that I …
That sad moment when your two star review actually boosts a company’s rating.
I signed up for Dominion Dental through Benefeds, assuming that the Fed had …
No one answers the phone, EVER! You’re just left holding the line, listening to soupy music. I’m rather satisfied with Kaiser Permanente medical service, but trying to get a Dominion dentist in the KP network is a real challenge. Dominion is a sad joke, and KP seems to tolerate this problem.
The absolute worst! I signed up on the insurance marketplace, but they never sent me any paperwork or insurance cards. Their website is useless and I can’t seem to get anyone on the phone so I gave up paid for my kids’ dental check up out …
Dominion National has absolutely the most horrible customer service thinkable. No one can answer your question if you are lucky enough to not get disconnected after waiting on hold 15 minutes. When they do pick up the line, they know …
i don’t know how i’ve managed with this insurance company for so long. They denied a claim for a cleaning from an in-network dentist because it wasn’t my “assigned” dentist but then when i call “member services” (I never actually talked to …
Cant even get an account started. I signed up through Marketplace and tried to register a new account on their website and doesn’t work. Called the number and after 30 mins on hold I was just told that all they could help me with was paying …
Unable to get anyone to speak with. Called a few times. On hold forever. Just hung up. That right there is a bad sign. Read another reviewer negative experience. Luckily it is open season & I still had time to change plans
Completely agree with the one star reviews. I’d give them a fat zero if I could. Their policies are absolute junk! With other plans out there, don’t waste a minute thinking about going with their subpar service.
I’m reposting this from Yelp, and will continue to repost as a protest against the BBB. How in the f can this company get a A- rating with 1 star reviews? …
This company is aweful! It it difficult to reach a person for help. I got a temporary password for my account which auto redirects you to a page to set up a proper password but the change password button wouldn’t work. I tried getting in on …
Signed up through the marketplace and it has been a horrible experience since. The website doesn’t function properly as it keeps telling me that there are no providers in network near me….I mean zero. I also can’t figure out how to pay …
DO NOT BUY! DO NOT BUY! DO NOT BUY!
Scam – Scam – Scam – Scam
I would leave NO STARS if it were an option.
The worst customer service and support! They could care less about their members
Believe all the negative reviews. I should have done my research better. They don’t update their lists of providers. Every provider that I called from their list said Dominion was the worst insurance they’d ever dealt with and no longer …
Your company, customer service, and coverage is trash get it together already. You have under a 2. …
I work for a dentist office as a Insurance Coordinator and let me tell you first hand that this company is a SCAM. Our patients have not gotten claims paid because no one over there knows what they are doing. 2 people “supervisors” that I …
When trying to find a practice you will have better luck calling dentist offices and asking if they accept them. The list of practices they give maybe 2 actually accepts them. And if you do find a dentist that accepts them, they are a …
Completely worthless. Dentists that take this insurance are hard to find. Those that do seem to accept it are very run down and have bad reviews. Dominions website is hard to navigate, and the dentists they list there don’t necessarily even take the insurance. Stay away.. pretty much a scam.
I wish I could give zero stars. Horrible company that cares nothing for their customers! Will continue to charge you even after you cancel your policy until you cancel your automatic payments on a different site. They then refuse to …
This place has been the bane of my existence since I joined during open enrollment. I wish I had read reviews beforehand but alas. Had trouble making online account to pay so called and called and nothing worked and had to pay over phone. …
Literally worse than not having insurance. I ended up paying out of pocket for a whole procedure because of false information from their website. I found a provider that was listed as in network (and confirmed on the phone and in person …
I have not been able to use my dental plan in 3 years. Dominion dentists suppose to accept “DHMO and BuyUp Plans” but when I call, most dental office say they’re not taking it. However, I blame Kaiser for partnering with a (1) star worthless company. Why am I paying for a service that I cannot benefit from is beyond me.
Ive spent more than three hours on the phone with dominion and healthcare.gov to figure out why dominion doesn’t have me listed as a member. The issue isn’t resolved. This is the second time this has happened. (It’s not a healthcare.gov issue!)
Absolute worst insurance company on the face of the planet. If I could give negative 5 stars, I would. …
Horrible. Their website is useless. There are options to opt out of paper billing, but even with that checked off, I still received a paper bill every single month. When I wanted to chose a dentist, that process took forever and several …
Spend the the extra money and buy a better dental insurance that will actually pay some claims. I use all the dentist that they provided to me to use and all my claims are still being declined. The member service rep failed to mention you …
If I could give negative stars I would. I was never able to set up an online account and no one was ever able to help me with that. We never received our insurance cards even after requesting them. Out of two policies I was only able to …
I want to give zero stars. I paid for the highest tier plan and they said I didn’t have coverage. I paid my dentist directly over $700. I got a refund check of my premium and they canceled the check before it posted to my bank. I reported …
They are really terrible and impossible to deal with but Kaiser told me they are dumping them on 12/31/2023. I will rejoice.
DO NOT USE DOMINION NATIONAL.
They were my provider from June- December 2018. I set up auto pay at the very …
Yikes…. Just don’t. I’ve been having my monthly payments drafted from the bank account. I just got a letter saying my account will close due to non payment? So, will I get a refund being technically I’ve never paid nor have I used the …
I guess the time to read reviews is before…not after. I receive a termination notice every month..it states that I’m being terminated because of past payment due…you call …
do not use. signed up through healthcare.gov and they only signed my daughter up, sending her the bill. canceled immediately when i notice this 1 star avg review. good luck even trying to sign up for an account online, or even by phone if they pick up
Extremely poor customer service, they will actually blind transfer you to numbers outside the org or pay so little attn to your request you do not get things accomplished. finally, they canceled my policy without notice or warning for …
Dont’t walk, run… away from this insurance company, At this point, I’m convinced that this company is either a scam or a joke set up by some Bond villian-esque billionaire who enjoys messing with people. The customer service is very …
I went to a recommended dental office: Aspen Dental, in Hyannis, MA, and was told they are in the process of disassociating from Dominion National. …
Giving them 1 star is too generous.
Straight scam.
I can’t get a hold of anyone, can’t get the website to work-like others have …
If I could leave 0/5 stars I would. Like many other reviews, we began getting double charged for two separate accounts and couldn’t log on to online account to pay our bill. Each call to pay the bill and get our log on information to work …
Complete rip off insurance. After talking to my dentist (top notch doctor, btw), the way this insurance works (as does most dental insurance) is they will cover 30% of the cost of out-of-network charges based on their in-network cost. …
I couldn’t make my account through the website, so I contacted customer service. I have been on calls with several different agents. I could barely understand any of them (there were at least three different individuals I spoke with) …
Scam, scam, scam, they tried to over bill me on a recent invoice. They can even be reached over the phone. I even asked Alexa about them and she said they are fraudulent
DO NOT enroll with Dominion National. The dental providers included in this plan are all of horrible quality. After a second year on this plan, and trying multiple dentists that had mediocre reviews online (as opposed to the rest of the …
If I could give this business 0 stars I would. I signed up for insurance through Dominion National in 2018. I called to cancel the account on November 23, 2020, and was assured that the account was canceled and provided a cancellation of …
FILE A BETTER BUSINESS BUREAU CLAIM if you have trouble with this company. They double-charged me for 3 months, and they also started deducting from my bank account in MARCH for a policy that ended December 31. After multiple calls, they …
If I could give zero stars I would. Just all around a nightmare of a company to deal with. …
Terrible coverage. We went through the system’s “find a dentist” directory to find someone in our network, clarified with the dentist up-front that we wanted only what’s coded/billed as preventative care, and STILL were sent a bill for …
Looks like I’m not adding anything new to the conversation, but this company is a total scam. Good luck getting any simple claim paid out. I’ve spent many hours on the phone with them, took detailed notes of the conversations, and was …
Avoid this company! Our Kaiser medical insurance included dental coverage through Dominion National. That dental coverage is essentially useless. We purchased a separate dental policy through Cigna. I wish Kaiser would stop partnering with this fraudulent company. They are terrible!
TLDR; DON’T DO IT.
Never write reviews, but frankly I’ve been inspired by this company. Website barely works, tried to change address and phone number maybe 6 times with no …
That’s ZERO star: Terrible dental insurance. They shouldn’t be in business at all. They never pick-up the phone. They ignore emails -I sent them 2 emails last week-. …
It’s ridiculous you call and ask for a list of providers only to be told by these recommended providers that they don’t accept your insurance! This process has been a complete nightmare! If you can get dental insurance elsewhere I would suggest you do so because clearly this place has not a clue of what they are doing!
Just spent the last hour just trying to pay them. Still didn’t get to pay my bill. Don’t know what to do. The people who answer the phone don’t know what they are doing at all. The website doesn’t work. Im at a complete loss. Guess I will just not have dental insurance at this point. Im completely dumbfounded
DO NOT get lured in by their low premiums. Dominion Dental is a classic example of “you get what you pay for”. Except, you don’t get anything at all. A simple dentist’s visit, a simple x-ray, and even a simple teeth cleaning – THEY REFUSE …
Dominion Dental
Dominion National Dental insurance company is a rip off and fraudulent. I inquired Dominion National Dental insurance for the year 2021 on 12/17/20 and 2022. …
These guys are the absolute best at creating Kafka-esque bureaucratic nightmares. On two separate occasions we’ve had plans terminated due to non-payment. In both instances Dominion and never sent any bills, ID cards, member information or …
DO NOT enroll with Dominion National. The dental providers included in this plan are all of horrible quality. They don’t care about their costumers. it is very hard to reach customer service. if you reach the customer service they are not …
Don’t do it. You will be better off paying cash. Their paperwork is so deceptive, and they cover basically nothing (even if the paperwork says they will cover it).
AVOID! No dentists take the insurance and they continued autodrafting my account each. month even after I didn’t renew my insurance with them for the year! Calling customer service takes forever and I’ve been hung up on by agents once I tell them my issue.
horrific service. I’m supposed to be covered for 2 cleanings per year. Switched dentists for my second cleaning and now I’m on the hook to pay for an oral examination, which happens anytime you get a cleaning. Seriously bad service. Was on …
Here is what happened to me I always pay two months payment at once that’s my fault I admit but the last payment I made they accept it and at the same time cancel the coverage and didn’t notify me and then they kept the money 😂 and when I …
Stay away!!!! First, the coverage is so bad it’s not even worth having. I thought “how bad could it be for the price”. It’s worse. …
Would give 0 stars if possible. Reaching them takes at least 30 minutes each time, they say that my issues are resolved (or tell me to talk to the state insurance place), but I still have the same issue every month when it comes to billing, …
This insurance is not worth it. When looking into insurance, the information is very misleading. Once I enrolled and looked at the actual dentists I could go to, none of them were within a reasonable distance from my home which is not what …
I highly recommend you avoid this company. I am a reasonable person and know mistakes happen, but this company is simply one massive mistake. Their list of dental providers is out of date and many on the list do not accept them due to …