Home of Oregon’s fastest fiber internet speeds and most reliable voice service. Speeds up to 1Gbps available for your home and/or business. See more
Read More| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
2350 NW Aviation Dr, Roseburg, OR 97470
Dependable service
Very exspenceive
Horrible
This service is a grief
Courteous
Very good service
Not particularly fast
Love them!
Great customer service
Fast, friendly service.
Horrible.
Absolute best in all aspects.
Constant speed problems and dropped connections.
Always courteous and helpful
Always a good experience
Quick fast internet that’s affordable
Subpar service, incredibly fast connection.
I only wish they had fiber in my neighborhood
Cast is up there but the only thing We get out here
Called for service hook p in March its almost August still no service 😂😂😂 …
Absolutely fantastic service both for home and business.
0 customer service Please search for any other ISP
Super fast Internet. Competitive pricing.
Do not use this company. Way overpriced and incredibly rude customer service and billing representatives.
Fast net.
The absolute most unreliable ISP I’ve ever dealt with.
I have never been more satisfied with an internet service provider.
Great service and they will work with you on your bill.
Excellent internet service.
Best internet or communications company in the area and they are growing fast.
Its been 6 months and still dont have service and the linemen havent even started. Will update when we get our service.
I heard everyone loves their internet service and they can actually get internet 10 * quick
Price is right and service is first rate. Up and download speeds are fine most of the time.
I LOVE this internet company. Best prices anywhere and WAY better then Charter/spectrum!!!!
Painfully slow with horrible customer service. Using my hot spot for any kind of service until my family can find an alternative .
Great company. Awesome customer service. Thanks for the professional install.
Finally DFN is in our area and we’re done with Centurytel! Haven’t buffered once tonight!!! DFN rocks!!!
Spectrum is better Internet for just about the same cost, which is way overpriced, just saying.
2 guys working and the rest fast asleep in work trucks. Even got pictures to prove it! Money well spent! 🤣🤣 …
Props to technical support. Dale took time to look at my lap top to trouble shoot connection issues. He saved the day
I went in to pay a bill and the gentleman behind the counter was efficient and friendly.
The only problem is that you never know what when there going to block you in or turn off power to fix things , ruin your equipment.
You couldn’t ask for nicer people with which to deal. Their service is priced fairly and, despite growing pains (delays), they have been amazing to me.
I have been waiting since September 2018 and still haven’t received service. Every time I call they have an excuse with why it’s not set up. The scheduled date always gets pushed back months at a time. At one point they said I was a priority and still nothing was done.
Great service for country internet.
There rep was very helpfull to my wife on the phone his name was Dale. He helped and never gave up until they resolved the problem! Thank you Dale
Slow, inconsistent connection with no help from provider. Dropped and went to cable. I now pay 2/3 the price for a connection 20x faster and far more reliable.
Sad they aren’t available where I’m living now. Wish they would hurry up and extend their fiber to more places. Felt spoiled when I had them before where I was living!
Awesome internet service… Super fast speed. They have excellent Customer service and care about bringing you the best internet service possible. I would recommend DFN to anyone wanting reliable service👍👍 …
Came in to return my equipment and the 2 feint employees didn’t address me at all and one of them was wearing her mask down over her nose and the other wasn’t wearing a mask at all.
Great service, Garrett was fantastic setting my business up for internet and phone service.
Our internet bill more than doubled in a year. Also you have to give them a 30 day notice to disconnect their services or they charge you a full month!
Terrible the internet ALWAYS goes out. I work at home and their spotty service has almost made me lose my job on more than one occasion. Not very reliable.
I signed up for DFN on Dec 10th, 2018. Now, 5 months & 4 days later I still do Not have service. I can’t even get a date as to when I might have service. Always an excuse or a fictious date, that never happens. So BEWARE…
So far they are the best internet service provider in the county. Although they are the best, they still take care of their clients. Something you didn’t see with Centurylink and Frontier.
I’ve had DFN Fiber for 2 years now and it has worked flawlessly. It’s never been down, and my speed has always been consistent.
Steven and Luke came out the other day and installed my fiber internet. They were very professional and informative. They set it up quickly and were very knowledgeable on the product. Thanks guys, great job.
Wonderful breath of fresh air! Fantastic Speeds, no refresh screens, and excelling customer service. I totally recommend this company for Business and Home use to anyone who wants top internet service.
Installation went very smooth & our questions were answered. The installer was very polite & friendly
fiber internet and TV at home is excellent in Lookingglass. At work the internet and phone service is excellent also. Every office staff, pole climber and installer I have dealt with have been very helpful and professional.
If the driver that just went one-way on Jackson and Lane, and bottomed out turning into a neighbor’s drive to avoid oncoming traffic, is any indication of DFN’s overall service, which seems to be the popular among most reviews, then I want nothing to do with them.
Trying to have internet service installed at my house…. Comminication fron DFN has been horrible, i have been having to wait and guess before calling them to see what their progress is. Would be nice if they were proactive and called me to inform me of their progress. Hopefully i wont need to deal with them much.
Showed up to install when they said they would. Did a professional job. We’re real polite. There internet was much faster then they Dish internet they replaced. Thanks Douglas Fast Net
New connection on N Myrtle Rd. Myrtle Creek. Has worked wonderfully for one month! Sooooo much better then cell and satellite service. Stream video and file downloads with no problems.
We are very impressed with Kyle’s installation service today. He’s quick, thoughtful and courteous. He made our installation day easy.
I’ve had nothing but excellent service! Both over the phone and with my internet. I have fiber and the only time it didn’t work when during that snow storm earlier this year. The rates are reasonable, internet is reliable and the people get the job done. Thank you DFN!!!
Today I have left my 4th message for new install order. They do not return calls. Plus I currently have DFN at my house. Definitely need more office help
Just moved to the area and have been very impressed with our Fiber Internet and the help of the staff. We had Google Fiber previously and DFN has been more impressive since we were installed 5 months ago. If you like the outdoors, i highly recommend visiting Douglas County. This place is a hidden gem with world class internet.
Best ISP in the area if you can get their fiber internet at your home or business. They were faster and way cheaper but after a price increase they are only slightly better on speed and price. However if you factor is quality, customer …
Douglas Fast Net deserves one star for lying to me about getting our internet hooked up by the first week of February. Poor management experience as well when my husband called in and could not get a straight answer . I guess that’s what …
Contacted them 2 weeks ago and was told would do a site survey and they would call back. Never called us back. Called this morning and was told would check results of site survey and call us back. Did not call us back. When we called again …
The people are nice and the couple of times I’ve needed help the tech guys took care of my problem promptly. My only issue is that I live in Winston and 15 mbps is the fastest internet I can get. I’ve had it for two years now and just keep …
Douglas Fastnet built service to my neighbor 200 ydards away. We were excited to see service coming and signed up. About a year ago, truthfully maybe less, don’t want to exaggarate, we were told that there were right of way issues . Ok, …
Sorry to say but DFN is horrible. I have called several times because I have very slow internet. Even after having the new optic cable installed it is just as slow as before. So disappointed! And now they have raised the monthly price by $10.00. I wish I could find a better internet company.
When we first got the service it was amazing. Then we moved to an area where they could really access the service. I was told I qualified for a special fiber optic service and that someone would get in touch with me. It has hen over a year …
In regards to the response we received from my wife’s 1 star review earlier today about Douglas Fast Net asking about getting in contact we have called numerous times and been put aside for months now . Can you give me a direct contact that …
I cannot speak highly enough of the business class support team. Steve and Anthony that I’ve worked with have been exemplary and have gone above and beyond in every regard to help me and my company. I highly recommend them for Phone/Internet services. Best in Douglas!
They refuse to help you when your internet won’t connect and try to push it on to the next person the following day rather then fixing the problem to begin with.
I would have used negative numbers if I could have and yes customer service is the absolute worst. They called me about my feedback and now my internet is running at 7.5 Mbps when I pay for 100 Mbps. They said my equipment was wrong. Super sad to be taken advantage of I just wanted internet.
It has taken almost 5 months for me to get internet at my place. Countless rescheduling, and countless lies. We were promised it around November, the month we moved in or sometime a little after, but soon enough they figured out they needed …
I have had exactly the same problems as those people who have complained about lack of follow up and waiting for installation. It’s probably been close to a year since we were told DFN was coming to our street. The excuse is the same all …
It looks like lying and delay are the standard for operation of the sales and build team. We were told in December of 2017 that we would have service by the end of February. We asked if that was a real timeframe because we could go with …
I have been a customer for a little over 2 years now and i can say i am not impressed. They bought out my old internet provider and ever since they did the internet keeps going out randomly. Every time i call the help line to see what has gone wrong this time i am stuck waiting for someone to answer for 30 to 60 mins.
Internet is top notch. The billing dept is full of a bunch of uptight rude ladies. Make a billing arrangement. Do it three times. Employees will make them then not leave notes on ur account. They don’t care how long you’ve been a customer. …
Very happy with the service. Only fast net in Yoncalla when we switched over a couple of years ago.
If DFN could be given some kind of customer service award for excellence I would stand behind them proudly.
Time would fail me if I were to begin to tell tales of the horribleness of …
I am beyond frustrated with this provider. Douglas Fast Net promised us great service through their new fiber optic cable. Internet speeds were great for about a week and have been horrible ever since. I’ve purchased new equipment, I’ve …
In March 2018 we were told 4 to 6 weeks for internet service … ha!
We have been repeatedly told 1or 2 more months more to complete the build ever since then. I would like to say DFN kept us in the loop, but ALL info from them …
It has been five months since I put conduit in the ground for them to pull cable through and hook up. I’ve called every month to check on the progress.
everytime a call the deadline is advanced a month. I haven’t seen a single …
Impossible for gaming. After our intitial 2 months of dial up speeds on their dsl service, they finally informed us the service isn’t available at our address (not sure why they started my service in the first place if that’s the case). …
I have had trouble from the start with the quality of signal. Calls keep dropping and I can’t download any pictures. They keep saying everything is fine when clearly it is not. They Will Not listen to the customer only to their computors! …
As many other people have noted here, DFN has continuously mislead us on install times both over the phone and in-person. Every time it’s 2-3 weeks. It’s been over 6 months since we spent nearly $3,000 installing conduit for a fiber line, …
When reporting issues in-house tech support tells you one issue, theirs, but when the field tech arrives it’s not DFN’s problem it’s yours and can they come in to test without disclosing $$$. …
First I would give zero stars if I could.
The worst customer service I have ever experienced in my life. I Called they …
DFN is by far the best internet provider in Douglas County, especially rural areas like Glendale and Azalea. Their prices beat ziply as well as spectrum (where available) and their speeds and reliability are unrivaled. You will not be disappointed.
Our internet went down and I needed help. First the Tech support tried to help, but to no avail. A DFN associate did let me have a new piece of tech to check if that was the problem. Sorry to say, I had to wait for the Sevice call on …
DFN workers came to put a support line in against a pole and blocked an area of road access within our own property. Now thats its done they say its too dangerous to remove, even though I told that would obstruct our access before the put …
Have been with dfn since 2016. Have phone and internet. Started monthly payment of$51.09. Have not change anything and it’s now$116.02 month. Now they have decided that as of October 1 we will not have anything unless we join into the new …
I am done with Douglass fast net. I fell behind in my bill ,like lots of persons. They let me go 4 months As a courtesy to keep are relationship. I never asked. Or wanted credit. I couldn’t find work or qualify for insurance. I let them …
My family attempted to get this internet service in Roseburg, OR in the summer of 2020. However, their techs at DFN said connection was unavailable to the area we lived in. We moved out of state in Jan. 2020 and changed our phone number as …
I was happy with the company until today. I pay my bill on the 25th but my service was shut off today the 24th even though I received a call stating it was okay to pay up until the 28th. Customer service said I received no call so I played …
I am giving one star for customer service I would give zero if I could.. poor communication skills and when you tell them that they have poor communication skills they just say okay is that what my service is going to be just okay??? I …
this was my first time getting wi-fi installed but noah handled my inexperience with diligence and care. not a question went unanswered. he left me very satisfied! he was so quick and smooth about everything:)
I pay for 1 GBPS and barely reach speeds of 100mbps
Constantly. They charge ridiculous fees to change your plan or cancel. I highly recommend anywhere else
We switched from CenturyLink to Douglas fast net about three months ago. The installers did a great job. They were very professional. I do have a bit of an issue with the phone quality. Often times my customers are complaining of echoing or …
UPDATE 2 months later we finally got internet. I asked them more than 5 different times how much it would be to hook up internet. They said $109 a month plus a $75 install fee. WELLLLL we get our first bill $300! This is a joke. Emailed …
Took us over three months to get our service when they said it would be only 8 weeks. They never updated us and when we called it was always something different. They were really unprofessional and had no customer service skills. The day of …
Update: Our “high speed” internet is further deterioting now. Today our download speeds have been sitting around 4Mbps (usually, when not in an outage, they are around 96Mbps), our upload speeds are sitting at a whopping 1Mbps (usually …
I used to have DFN a few years ago when I lived in Rice Valley and had zero issues. But now I live in town in a busy neighborhood and have had nothing but issues for the short 2 months we’ve had new service. First of all, I was told by the …
I pay 116 a month for Gig Speed service and for the last 3 months I’m capping out at 110Mbps. My Google Routers are working as they should, but when I plug in a “Dumb” router to see if my equipment is bad, it still says 110Mbps. I left …
Their customer service is pretty much non-existent and they do not seem concerned about it. Calls never returned, deadlines not kept, mis-truths about when service will be available and on and on. ONCE they do finally get around to you the …
Update: it’s been 4 months since my review, a total of 6 months after first call to get their fiber internet. They finally sent us a technician after pleading with customer service, and then they didnt answer for a month until they called …
So money grubby! You pay past due amount and they wont re connect until you pay the current balance thats not even pasr due! Wow, never heard of such greed! Please help me find a better place to get internet in DC. We have been loyal customers for 7 years and get treated like that.
This company, if you can call it that, is a horrific deception of lies and excuses. Do not go through them. Over 5 months of waiting for Internet when I was told 8-12 weeks. No work has been done on the “trenching” that they have been doing …
From the construction of laying the fiber optic line where communication within the company to communication with the home owner (me) was bad to say the least . Example ! not giving complete installation spec’s , telling me AFTER we laid …
Moved into our new house in August. We paid for a deposit to get internet and we’re told it would take 8 weeks before it would be connected. After 8 weeks of not receiving internet nor any updates we were told it would be another 8 weeks …
DFN had discontinued service in my area and only offers fiber optic which wasn’t an option for me. I confirmed on at least 2 occasions that by the end of service in my area I would not be switching. I was given the hard date of Oct 1st …
Called talked to a nice gentleman who knew i was in a rush for service he said 4-6wks ok no problem. Month goes by still hadnt heard so i call this lady tells me several months can take up to 12. WHAT? That is ridiculous they lost this customer i told them to cancel.
I called prior to moving into our new home and was told that installation would be 2-4 weeks out. I ordered 6 weeks prior to moving in believing that the internet would be installed before or shortly after moving in. While following up, I …
As so many have stated here, horrible communication! I was told trench would be done by DFN on 06/15 which they are charging $400 for. Installer came and said where’s the trench? I shared with him that they were to have done it the same …
I would like to talk with the owner. I have made many attempts to get service from DFN however I have recieved many reasons why I cannot get service. 1 you live in a 5 th wheel. 2 you need to put in a pole. And so on and so on. I just need one person to give me straight answers so I can get service
Took a few weeks due to the permit process for hanging wire to rural property, but worth the wait because of very fast speeds – and the installers at the house went above and beyond normal duty to get the job done. Excellent service!
Their fiber internet has been great everywhere it’s available and seems like they are always working on moving further out.
Currently working to get service at my new house and it is taking a bit of time …
Did the initial order on their site and the next business day they called me to set-up the appointment. But it would have to wait while they get approval from my property owner since I am a renter. After getting through the hoops of that …