Founded in 1844, Dovenmuehle Mortgage is one of the oldest mortgage companies in the United States. The company provides mortgage loans for disability, accidental death and disaster protection.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
1 Corporate Dr Ste 360, Lake Zurich, IL 60047
May God bless your days and not to be in need of dealing with this company. It is a fraud. They took over my mortgage account few months ago. I could not reach them to be able to pay. I finally made a payment by phone that they charged …
Called in and Shannon was very helpful with my questions. I have had good experience before.
They sold our mortgage twice, very close together. We went online and couldn’t make our payment last October and called them. We were told there was no payment due because of the recent sale. We continued to make payments for 6 months only …
My mortgage was just sold to a company that uses Dovenmuehle as a servicer. The bad reviews seem correct. I’ve spent three days trying to reach a customer service rep with no success. Their web site seems like something designed by an …
Horrible company!!! My mortgage was purchased by Dovenmuehle and I did not receive any information about my mortgage. I discovered they had my loan after switching Insurance companies a month after I purchased my house. I called multiple …
If I could give this company a negative star rating–I would. This is a completely incompetent, third-rate company. I have called once a week for 8 weeks now regarding setup of auto payments and heard a different story every time. The …
I bought a home with another service member in 2012. The other service member deployed and I received a benefit called KYHC to cover the mortgage when I separated the Navy. I was in contact with USAA every week and making sure everything …
This place is awful. I had to do a mortgage forbearance due to the hurricane… long story short I couldn’t get anyone to go over the detailed breakdown of the final loan modification.. so I feel like I got sent to the cleaners.. they drug …
I really wish there was a way to put a 1/10th of a star on my review. But I don’t think I would even give them that high of a rating. Every single Step of the way for 3 years this company has been absolutely unprofessional, shady, and …
This is the only mortgage company that does not allow bi-monthly payments. It’s so much easier to ease the pressure of making such a large payment. Then you call customer service and they are clueless, rude or vague with answers. I can’t …
Just straight up stole $965.69 from me after they sold my mortgage to another servicer it’s been over two months with no resolution. Absolutely worthless customer service team. Would give zero stars if I could
If you receive a notification that Dovenmuehle is purchasing your mortgage loan, cry first, then call ANY other lender with hopes they will service your mortgage. …
It’s too bad there’s no “0” stars option. Every interaction with this company has been frustrating or like pulling teeth. When my mortgage was bought up by them, they gave me faulty information about what payments were required and when, …
This place is a joke hiring jokes, I bought my house, the loan guy called out of closing, also informing me he told me the completely wrong amount to bring, and I also asked as soon as we talked about this property if my payment could end …
No. No. No. I was really satisfied with Movement Mortgage who sold my loan to this outfit. I have been so frustrated and angry. They are holding 1000’s of $ in the escrow account after my taxes were reduced based on “Save our Homes” law …
I noticed a charge on my account for next month. I don’t know DOVENMUEHLE MTG , no email, phone call or noticed.
I’m disputing these unknown charges
this company has fraudulently kept monies from a home I sold in sept 2018. Also they have refused to remove inaccurate information from my credit file. needless to say I have had to hire an attorney to resolve the issue. Run away from these people!
I would not even give this company a single star but that is the only option. I paid off my mortgage and could get absolutely no verification of that payment for almost six months. I finally got the reception number for the document and …
My loan was unfortunately transferred to Dovenmuehle. I previously had automatic credit card payments setup with no fee with my previous lender. I called in and spoke to a representative at Dovenmuehle who informed me to go on their website …
One of the worst experiences i have had as a homeowner. Terrible.
Horrible customer service. I’ve been trying to figure out why I’ve received email confirmations for my last two online mortgage payments and the funds never left my bank account, and have not gotten a response. The last three phone reps …
Racist and illegal. Knowing that I was a Native American and had a Section 184 Native American Loan, this company intentionally refused to return $3000 of my escrow after I sold my home. I reported it to the BBB and Dovenmuehle would not …
Worst bank ever with horrible communication! They refuse to provide a payoff amount needed to sell a property in Minnesota. Will be getting the State’s Attorney General and media involved if they do not respond by end of day.
Never been late on my mortgage ever. Every month I pay on time and because I filed bankruptcy last year they refuse to report my payments to the credit bureaus. So basically im paying on a property like im a ghost for the next 30 years. I …
They suck. The way they handle insurance claims is ridiculous. I needed a new roof after a hail storm. My insurance got my money fast. Then Dovenmuehle makes me send them the check. They say they will pay me 1/3 the amount of the …
This company does not know how to manage mortgage payments properly and they do not apply principle payments as directed. I am very angry at my Credit Union of Southern California for providing me with this company. Overall, the costumer service is horrible and I would not recommend this company to anyone!😠 …
Would love to give less than one star. And unfortunately I have mortgages on two houses serviced by this company. I have probably put 10 to 15 hours per month into managing payment of a mortgage that has been on autopay for years. They …
This organization provides terrible customer service, even hung up on me while I was explaining what I wanted. I have three homes financed through Safe Credit Union, who happens to use Dovenmuele Mortgage to handle these home loans. …
Incompetent. Dishonest. Enraging.
The company placed a forced insurance policy on my mortgage although I carried a policy through a third party. Two years later, I am still receiving collections …
Every time I log in to pay my mortgage, I always must obtain a security code from one of my email accounts…this is ridiculous. I use the same computer each time. I have spoken to customer service about this on more than one occasion, but …
This is the best mortgage company I ever had. I had BankOfAmerican, M&T bank, Wells Fargo…No one comes close to this company. BEST Customer Service… I can get a real person on the phone within seconds or on the Chat. I can do anything …
Impossible to get someone helpful on the phone or on chat. Our taxes were assessed higher than they should’ve been, and we remedied that situation with our county. We then contacted Dovenmuehle to make sure that they would pay the updated …
Always good to review a Company you plan to conduct business with. Let me offer you some advice so you don’t get taken advantage of by this subservient servicer of First Bank or let’s call them First Bancorp and their shareholders. …
They implement programs that make it difficult to make your payments if you fall behind. The newest one, telling me to make my payments online but locking me out during the ciovid 19 crisis. They don’t tell you your locked out. There is …
If I could post a 0 star review I would. My mortgage was transferred to Dovenmuehle 2 months ago, and from the beginning our principal balance and escrow balance were incorrect, and Dovenmuehle kept billing me for the previous month’s …
If I could give this company a ZERO I would. They are dreadful to deal with. I’ve never heard of so many disrespectful and lazy people in my life. I wouldn’t do business with them if they were the last company on earth. Unprofessional, …
This is the worst mortgage company I have ever dealt with. We applied additional principle almost 6 months ago so that the PMI could come off, and they are giving us the run-around on getting this done. They won’t give answers or any help. …
If your mortgage servicer tells you to “email us at custserve@yourmortgageonline.com” this is your new servicing company. They work with Dovenmuehle and Mortgage 1 Inc along with several other. Once they take over servicing your loan, …
Basically, my husband burned down the condo which is in both of our names, and I havent even lived there for a whole year. The creditors have still been calling and harrassing me asking for payments even though am legally disabled and …
Totally Incompetent! They are outright LIARS! was told my insurance check was mailed day after day for the past three days and nothing. They have been sending the check to me for the past three weeks! Called to speak with a supervisor and …
I read all the reviews and nothing good. I too believe that a one star rating is to much. We have been with them for years and have the same problem with our escrow acct. and same out come . There is always money to cover for property and …
As I sit on hold currently at 55 minutes I think they are purposely not going to pick up again. The first time it took 35 minutes to answer. They bought my loan and now I have to chase them down to send in Homeowner insurance info. to my insurance company. I would like to send them a bill for my time. Bulls**t.
I sold my property back in May of 2017, they mailed my escrow check to address of the property I just sold. I have been trying since to get that check reissued to me, they customer service ignored the majority of my inquiries, when they …
Absolutely the worst customer service experience I’ve ever had. You will be fine working with Dovenmuehle as long as you never need to communicate with them. Once you do, I wish you good luck. My blood pressure went through the roof after …
I lost my job in March due to COVID and applied for “assistance” on their site. I didn’t know what kind of assistance it would be at the time but applied to see what someone came back with. Well they didn’t come back with anything accept a …
Terrible customer service! I had a HELOC that I opened with BMO Harris for some home renovations. Unfortunately BMO sold the portfolio to DMI. I sought to pay off off my HELOC prior to selling my home and a BMO rep contacted DMI to get the …
I guess people only write reviews when they’re upset. Our mortgage just got sold to this company. I called them and picked up almost immediately, very nice and respectful on the phone. Online is super easy to use to set up regular payments. …
If you’re concerned about reading these reviews because you’re a new Dovenmuehle customer, I just wanted to provide another perspective — believe me, I was worried when my relationship with them began, too. I’ve had my mortgage with them …
I regret using Dovenmuehle Mortgage via Guaranteed Rate and severely advise anyone considering this business for a home mortgage. They are absolutely incapable of managing escrow accounts and have been holding on to more than $5000 in …
*Update: Dovenmuehle’s social media team replied to this review requesting that we follow up. We followed up, as requested, a month ago and have not heard any responses back. …
I work for State Farm and we keep receiving requests for mortgagee clause updates at our office. This is fine if the people we insure are in our office, but we are receiving mortgage changes for people who aren’t even in the same state. …
I have called these folks at least 6 times and gave the customer service reps my account # as well as contact Information. My loan was transferred/sold to these folks over a month ago. I have never had a late payment in my life, and every …
I wish I could give them a 0. Anytime I call them, I have to wait minimum 1 hour. Currently on hold for 3 hours now. They are notoriously inconsistent on escrow analysis and haven’t responded to my email from 6 weeks ago regarding my …
Call wait times are ridiculous and their automated information is flat out wrong. I waited 32 minutes trying to find out if my taxes had been paid from my escrow account. The automated system (after 5 minutes of sorting through option after …
Horrible horrible! I didn’t even pick them. Based on multiple exchanges of my mortgage handler, I ended up with this piece of junk company. I sent them a payment. They returned it and blamed it on my bank. I have them on bill pay and kept …
Currently on hold waiting to pay my mortgage. I have been repeatedly transferred for days now to a customer service survey and then hung up on. I have taken every chance to give this company the worst marks possible on said survey. Terrible …
Totally incompetent – long delays, never following through on their own procedures, content to put all the burden from their mismanagement of their accounts on the customer. They lose paperwork repeatedly, have horrible record keeping, …
This place is the terrible. They make it impossible to pay your mortgage so that they can collect a late fee. The website has been down for like two months. The call wait times are over 2 hours and even then, you cannot get in. Worse, …
this is the worst company ever, all they do is give you the run around. i have been trying to get help with my mortgage company and i all get it hang up and nasty workers.
I called to talk to customer service because due to several mistakes, our mortgage payment has increased 35% since it got sold to them. I was on hold for 45 minutes and finally talked to a guy who was nice but couldn’t solve the problem. He …
The most horrendous experience ever. Unfortunately my mortgage servicing was transferred to this company. Their horrible system somehow flagged that I didn’t have insurance for certain number of days and took the money out of my escrow …
If I could stop working with this horrid company I would. The customer service department is always rude and condescending. …
I called to have my PMI canceled. They instead canceled my escrow without my consent. After 8 phone calls, each averaging 20-30 minutes, one lasted over an hour, I still did not have my escrow set up correctly. I had no choice but to …
WARNING: DO NOT FINANCE YOUR HOME WITH DOVENMUEHLE MORTGAGE! My original mortgage was sold to Dovenmuehle in September 2018. This was one month before CAT5 Hurricane Michael destroyed our home in October. Because the property was mortgaged …
My first contact (email) from them they didn’t even tell me who they were. It just said ‘You owe this much’ and they wanted my bank information and a payment. That’s pretty scary. …
Absolutely terrible experience. This company charged me for over 3k worth of monthly insurance to “protect their interest in the property” when I already had my own flood insurance. They did not call me to tell me they would charge me for …
They made an error taking my mortgage out of my account twice for June. I have no idea why they did this. I have reported the error and am waiting for their research department to call me. I have to prove they took the $ out, since they …
My mortgage was sold to this company without my consent. It’s horrible how they bait and switch you once you buy a house and there is nothing you can do about it because you are stuck with whoever they sell your loan to. First they had my …
This company is horrible! Im trying to refinance right now to get away from them. I have requested documents from them numerous times they say there is a wait of 72 hours to get anything outbound. I wait to see if the docs show up and …
Never heard of this company. They are not my mortgage lender, yet they’re calling my personal cell phone at almost 8pm my time?? Aren’t there laws against this…
Horrible Company!!! Dovenmuehle did not send out information when loan was purchased. I discovered Dovenmuehle purchased my loan when I switched insurance providers a month after I purchased my new house. Called to request information and …
Currently out over $3200. Multiple issues where I provided information (around continuity of insurance coverage, as well as mortgage payments submitted) and have been making follow-up phone calls with them for over 6 months. Each time I am …
I just refinanced my mortgage with a local bank and after the process was complete I was notified that my mortgage processor would DMI. After reading the reviews online, to say I was a little worried was an understatement. June 1st was when …
I couldn’t me more pleased to leave 5 stars for a business. I am a new Dovenmuehle customer through no choice of my own. The servicing of my mortgage had been sold to Dovenmuehle in the past year. Last week, I received my annual …
Our Mortgage was transferred to this company and we have had horrible customer service, they have sent us no notification about where to mail our payment nor have we received the “welcome package” they said they would send with our payment …
My loan was paid off 9/10/2020 prior to my loan moving to DMI (BMO Harris sold all their loans and mortgage to DMI) however these crocks at DMI and BMO Harris think it’s ok to steal money so they reopened my paid off loan and started …
Property tax calculation for the initial year didn’t include improvements (like the actual house), so when tax assessment time came around the escrow account was incredibly underwater. …
Worst company ever! Been waiting and waiting and waiting. Three years now! Had to call the State Attorney General’s office. Do yourself a favor, never ever use this company.
A complete horror!!! Wish I did my research before accepting them from lender. Made first payment and shortly after received letter they had sold my loan to another bank but never sent the payment to them so now I’m on the hook for both. …
Beware of this company when going through COVID related forbearance. I went on APPROVED Covid related forbearance starting in May through September 2020. My partner and I lost our jobs due to the pandemic. Dovenmuehle sold my mortgage to …
If I could give zero stars I would. The customer service is horrible you never get the same person. They have been charging us an extra $800/mo for a mortgage and refuse to adjust it. Looking into hiring a lawyer. Do not use this company unless you want to call weekly to fight with them and be charged a ton of extra money a month.
This company does not belong in business, 1st they double paid on one of my insurance policies, then I was sent a check from my insurance company which I paid back and the still raised my monthly payment over $100.00 for there error. I …
Finally out sold last house and THANK GOD Dovenmuehle did not buy our current mortgage. Every time we had to deal with them was a nightmare! Extremely long hold times, Every single time! “Unable to process requests” for almost everything. …
The other reviews you are reading that say giving 1 star is too many are true. DMI has to be the worst subservicing company out there. If you get a loan with a mortgage company, check to see who does their servicing and pray its not …
I would give no stars except for the nice customer service people. After 17 years of living in a home with no flood insurance. my mortgage was sold to DMI and they put me in the high risk flood zone. After months of doing a survey and …
So my wife and I had our loan refinanced right before everything happened with COVID 19. By doing this our loan was paid in full on March 30th. I attempted to go on Dovenmuehle’s website to cancel the autodraft just to be sure they …
Loss Draft is absolutely incompetent. For a month we ask them to send a check with OUR MONEY so we can pay our contractor. They tell us it will be ready in 2 days. Then 2 more days. Then 2 more days, until a while month goes by. …
This is the most difficult mortgage company i have Ever worked with. I changed My property insurance for my home and sent in information. They have needed me to add to this document 3 times and never once given me a checklist of what is …
I’ve have spent the last two hours hold for their customer service trying check on my escrow account. After having on service rep answer the phone, just breath into and hang up. I’ve called back and have now been on hold for 20 mins. …
Horrible customer service and horrible company policies. I’d give this company negative stars if I could. Mortgages get sold regularly without homeowners having a choice, but if you have a choice in choosing your mortgage company, do …
I take care of my mother’s bills. I can not express how happy we are with the new loan and service. The payment is automatically debited. Every question & request has been answered professionally and in writing. We love all the responsive …
Me and my wife just purchased a home and not even a month into it the loan was sold to Dovenmuehle. The problem I have is that my credit dropped 22 points because they pulled it without my consent!!!! Why was this done is beyond me. I’ve …
Have been working with them for 3 years to get my name off my ex-wife’s house. Just to get a hold of someone to answer an email or get transferred to the right supervisor is impossible. They simply do not care. They want as many people …
I believe this company is a scam, and the owners deserve prison. Anyone who has this company as your mortgage servicer should immediately contact the Consumer Protection Bureau as well as your state Attorney General. I am considering …
Zero stars would be preferred.
My mortgage was sold to Dovenmuehle several years ago. Everything was going ok. Then all of a sudden I could not access my account on line. They claim they …
Dovenmuehle is responsible for disbursing payment to NFIP for my annual flood insurance premium. Last year they did. I checked with them in early July, they said they would again. I called back on July 8 to confirm they had paid. They …
Absolutely the worst financial company you can work with. Here’s my story. I’ve been paying for a home for my family since 2007. The pandemic hit, they said it’s OK you can defer the payments to the end of the loan until October 2020. OK we …
This company purchased a mortgage that I have on an investment property.. My wife’s name is on the mortgage but I handle the investment business at our house. For 3 months we’ve had nothing but issues with the way they apply payments. …
This lender has been reporting my home loan delinquent to the credit reporting agencies even though the loan had been paid off 34 months ago! I only became aware of this situation when I did a recent credit check. The company`s over the …
Dovennuehle employees do not follow through. I was told to send in an escrow check I received in the process of moving and the check was sent to my townhouse that I sold. I spoke to a customer service rep., and they said, no worries, they …
ZERO STARS. Worst mortgage company I’ve ever worked with. I’ve had nothing but problems with them since my mortgage was opened with them over two years ago. If you contact them through their secure email portal they will NOT respond. I …
I NEVER leave reviews but I had similar experiences to R. Linz and it is infuriating. I had no problems with this mortgage company until I refinanced. They had received the correct payoff check in the mail, held it for 3 weeks, then sent it …
If I could rate no stars I would. I lost my job in May and applied for mortgage forbearance later that month it is now September 24 and no action on their part. Has left about 7 online messages on their website and no response over the …
I refinanced through a different company but they use Dovenmuelhle to handle the escrow account and to pay the taxes. My refinancing was done in Nov/Dec and the first tax instalment payment is due by March and the second is due by Oct …
I have been in communication regarding my loan since August of 2020. It’s early November and I’m having a horrible time getting competent responses to my questions. I asked about dropping my PMI, they sent me a letter with the conditions to …
I called 2 months ago to obtain information about some unclaimed funds from a previous mortgage. I have spoken with approximately 20 different reps, blind transferred back into the queue and disconnected from calls. Hold times are at best …
Don’t set up an escrow account with them. They didn’t pay my winter taxes, so I had to since I was trying to get a loan for home improvements. I’ve been trying to get reimbursed since March. My homeowners insurance was due yesterday. They still haven’t received the payment. This company is incompetent.
STAY AWAY!! 0 STARS!!!
Original LAND loan was sold to Dovenmuehle after a little under two years. Once …
My mortgage was serviced by this company for 5 years. I never had a single problem with them. Their online portal, while very simple gives you real-time access to your mortgage balance, payment due, and offers the ability to pay your …
Absolute worst loan service I have ever dealt with made a clerical error on my escrow analysis then sold my mortgage to another company who now thinks the escrow is correct and wants me to pay an extra $160 a month! Never do business with them!
Run. This is the most horrible mortgage company ever. If I could give them no stars that would be my true review.
I have had a horrible experience with customer service in attempt to get an auto draft of a full mortgage payment reimbursed after selling. Consider this your warning to cancel those auto drafts well in advance. The representatives did not …
Nightmare doesn’t even BEGIN to describe the experiences I’ve had dealing with this service provider for my mortgage forbearance that I had to undergo due to financial hardship caused by Covid-19. …
This place is a complete joke to work for, they don’t care about there employees and all. You are a body to answer calls and thats it. God forbid you have some medical reasons and doctor notes, they don’t care. The SUPS are a compete joke …
Just spoke with Danny Martinez who is the supervisor currently on duty, in regard to my loan. We just had our loan bought out by Dovenmuehle. I still haven’t received a statement and no one can even give me a loan number. He told me there’s …
EVERY TIME my insurance renews, I pay it out of pocket, the company sends proof, THEN DOVENMUEHLE CHARGES ME FOR MONTHS for whatever insurance they choose, I spend MONTHS proving the insurance is paid, they FINALLY stop charging me, NEVER …
This is a horrible company with horrible customer service. When you call them, the waiting times are outrageous and they still blame covid! They lost my check and threaten me with collection procedure one day after the due date. They are super unfriendly and unprofessional. To avoid!
Pathetic company. Don’t recommend. They have reported erroneous late payments on my and my wife’s credit (while my loan was under forbearance). Have been contacting them for a year and they have still not corrected our credit report. They …
Have tried numerous times to make a payment it always transferred because no one now how to fix the problem. Been waiting since October 20, 2020. Today is December 14, 2020. Yet still get calls about being late on my payments. 100% your …
If I could give less than 1 star, I would. Absolutely terrible customer service. Two years ago, they just flat out forgot to pay my property taxes from my escrow account, so that was great. They were not apologetic for the inconvenience and …
Seemingly endless phone menu, on hold now for over 20 minutes and counting.
This is unacceptable customer service.
Received confusing letters in the mail regarding mortgage servicing transfer. …
This people are a disaster. They bought my loan form Bank United, and now they hold me hostage of their bureaucracy., I been waiting 80 days for an update on my account to get out of forvidance. They use an excuse that someone call Mr Perry …
Absolutely terrible Experience! Basically I get a literal loop runaround for a Loan Modification they promised me on paper, that I signed and notarized as instructed, that they told me they approved. But will not honor their promise and I …
I would give minus 5 stars if I could. Terrible bank who unfortunately bought our mortgage. When we sold our house we were told our escrow refund will be done within 30 days. Here we are 2 months later and still waiting. Impossible to get …
Customer service was knowledgeable, quick, helpful, courteous, friendly….Absolutely wonderful to do business with. The tech department was the same!!!
I had Dovenmuehle as my mortgage provider for my last house. When we sold the house, (September 2019) I had $1600 in my Escrow account that they have failed to return to me. I have called weekly for the last month and a half (February 2020) …
Absolutely the worst service provider I have experienced. One of our homes was damaged in the hurricane. Our insurance proceeds check was made payable to us and our lender. I was told to endorse the check and my lender would overnight …
This company is by far the worse mortgage servicing company I have ever dealt with in my 30+ years of home ownership. They failed to pay my insurance premium which resulted in the company non-reinstating my policy. I had to obtain another …
I overpaid my monthly premium, I called customer service immediately and asked to have it returned. I was told it was my credit union’s problem. A rep from my CU and I called them back and read their own regulations to them showing it was …
Absolutely terrible Experience! Basically I get a literal loop runaround for a Loan Modification they promised me on paper, that I signed and notarized as instructed, that they told me they approved. But will not honor their promise and I …
I had no problems until I refinanced, as soon as they no longer service your loan you can expect poor service and unwarranted “delinquent account alerts” and daily mail hounding you about debt collection. They are too ignorant to realize …
This is the worst mortgage company. They’re harrass sing if you don’t pay your mortgage on the phone. They call you up saying you owe a debt. And you’ll be charge late fee. You have till the 15th of every month to pay. Don’t be intimidated …
Funny li’l business buying out 30 yr fixed mortgages and “servicing” them. If I find out any bank sells their loans to DMI I am outta there going forward. Didn’t know just how bad they are. As I write this, I’ve been on hold for over 20 …
I just found out my mortgage was sold to this company today. I was paying my mortgage and seen this awkward name thinking I was scammed. Reading these reviews really makes me nervous. I will definitely be watching my account closely and looking at my escrow.
UPDATE!!! Sent them an email right when I got this response and got NO response. Called them about 10 times after and still got NOWHERE. Still haven’t talked to supervisor. Only thing there good at is placing people on hold. Seems like no …
Worst company in the universe. Working for them was a nightmare. They are definitely shady, they will put your loan in forbearance and still mark you as late on your credit report. They’re rude to customers and they do not make any attempts …
Horrible on every level. My mortgage was sold to this company, so my involvement with them was essentially out of my hands. The customer service is awful. They put you on hold for every single thing, and seemingly have no leeway or power to …
If you are like me, you just refinanced your mortgage and found out Dovenmuehle is your new service provider, and you are HORRIFiED after reading through all the reviews. I had serious thoughts about cancelling my refinance. I signed up for …
I read all the reviews and couldn’t believe an outfit can by this bad.
I refinanced and my mortgage is now with these guys…..simple monthly autopay.
I called regarding my mortgage and a simple line of credit…..I have been on …
I’ve had nothing but horrible experiences with this company. If I could choose 0 stars, I would. Wait times are outrageous and when you finally do get someone on the phone, they essentially tell you there’s nothing they can do. If you try …
Deserves 0 stars. Cannot get anyone on the phone they just send you to hold for hours until it disconnects you, then the same thing on repeat every time. They switched our mortgage through a different place and will not refund us our money …
I definitely wish I could give this company 0 stars. It is the worst company I have ever worked with and had to handle. …
Horrible experience. Have had to call monthly for over 9 months now to fix issues. Have pulled out my mortgage twice each month the last few months without me okaying it. I’ve had to call so many times. Was promised payment 24 hours-5 …
This company has withheld over $1,100 of money from my Escrow account. It is documented that they issued me a check in August for the correct sum of money. Unfortunately I never received the check. When you contact customer service they …
Horrible Mortgage Company
Struggling to open just an ESCROW account with them from last 1 year. No one in the company has any idea of what they’re doing.
Absolute nightmare.
My homeowners insurance renewal went unpaid by them, despite having all needed …
I am honestly astounded that anyone has given this company anything other than a 1. Our loan was sold to this scam of a company and it has been nothing but headaches ever since. When the loan was sold we were in repayment of a Covid …
Worst company possible to work with. I have been trying to get my issue resolved for a month now. EVERYONE gives you different answers. They always say with for a call within 24-72 hours. I’ve heard that probably about 10 times now. …
Can’t give 0 stars or I would. 361 reviews with a 1.4 rating, says pretty much all you need to know. They withdrew money from my account erroneously in Oct, have been given the run around ever since. 10 calls since Dec., didn’t think I’d …
I have been trying to remove mortgage insurance since May 2021. Dovenmuehle required that I pay $450 for a new appraisal. I paid the money in July and Dovenmuehle came back and said, thanks for paying for a new appraisal which provided a …
They are shady. I just did a refinance with another company. They sent me a letter stating that I had 10 days to respond to the letter in order to get unclaimed Property in the amount of $1400 . …
We are reading through the negative reviews on here and could not agree more. Out of the many financial companies we have worked with over the years, Dovenmuehle Mortgage was BY FAR the worst. The short version is that they did not pay …
Dovenmuehle/ Homeside continues to lie to my father a 82 yr old mil veteran. After the sale and closing of has home in NC he is still waiting for his refunded escrow check. After assurances from thus company that his money was sent he still …
You do not have competent people working at Dovenmuehle. I have endorsed cancelled checks for the first 4 mo. of this year but keep getting dunning letters saying I’m past due. All form letters. No one had the courtesy to phone. Also, you …
If I could give zero stars I would. Dovenmuehl ignored our credit union contract and stole $12,000 out of our escrow account, one full tax-year in advance of when the taxes were required to be paid. This DMI error ended up costing us $2000 …
My mortgage was transferred to this firm, and what a deplorable experience since. Reaching customer service is arduous at best, getting them to fix their errors even more challenging. Multiple back and forth and promises not kept without …
Absolutely terrible customer service and did nothing to help when they double charged my mortgage. My bank had to file a claim to get my money back. Absolute unacceptable!
Shady Autopay practices. Will definitely be going to the CFPB on this one. I have screenshots of their website at the time of this writing in case if they try to update the terms of use after this. …
I have been paying my mortgage on time for over a year now. I pulled my credit and noticed that this company had not reported my payment to the credit bureau since 2018….almost 4 years. Once they call themselves attempting to correct the …
Very happy with customer service. I spoke to my new mortgage company today and I was very pleased. They picked up the call in a very reasonable amount of time, and the agent was very nice and professional. The challenges I am having have to do with some of the original paperwork not carrying over, and this was not Dovenmuehle’s fault.
It was necessary to file formal complaints with the Attorney General’s Office and consumer Affairs and the Better Business Bureau.
I filed the same complaints against the mortgage company Mortgage One. Both …
I I could give them a -1000%, you bet I would. We paid them off in November 2017 and as of February 2022, they still refuse to send the title of our house to the court house proving it’s been paid. We are still waiting for them to send …
Worst company ever. Started back in January to get my PMI removed. It took them 3 months to even get an appraisal done. On top of that they kept changing the cost of the appraisal. Appraisal came in, and now they won’t get rid of the PMI. …
Dovenmuehle and Guaranteed Rate are an absolute joke of a company. I was notified of unclaimed property by my state and contacted this company immediately. I was then given the run around for for almost six months by them being promised …
I wish I could give their mortgage servicing customer service ZERO stars. In July, I received a phone call telling me my bank is sending mortgage payments (which I’ve paid electronically for 21 years) to the wrong post office box. I asked …
horrible mortgage company i have had to begin working with after a horrible bank (first merchants) bought out my bank and my mortgage.
pure 100% trash service.
This company’s customer service is horrible, they don’t know what they are doing. I have cancel my escrow account in May, they told me it will take 5 to 7 business days to get my refund back. After 3 months I still fighting with them to …
This Mortgage Servicer stole my primary property & all my equity in a foreclosure ruse back in 2015. After destroying my credit and my personal character, I’ve recently found they sent the VA home loan dept information that indicates I …
This is the WORST place to work . I know personally that they are not training their employees long enough or efficiently. They give you a few weeks of training than just through you on the phones . They don’t care if you say you don’t know …
ZERO stars would be more appropriate. Not that you have any choice when mortgage companies sell your loan. This company is complete garbage. After they sold my loan they continued to draft payments even though according to them your payment …
This is the worst mortgage company in the United States.
Unprofessional, rude and have no idea what they are doing.
In July I notice they send money to pay my association fee that was already …
The worst mortgage company I have ever dealt with. I was transferred here so I didn’t have choice but since I have had my house 7 years I have always payed my mortgage payment and escrow combined. When I was transferred I still made my …
It seems their CS reps aren’t trained. Very incompetent. I cannot get a mortgage statement online because they send ‘ coupons’…I never asked ir this. Can they convert back to mortgage statements, they can figure it out. Lenders have to call thm directly to get statements thus delaying closing.
Complete garbage! Dovenmuehle is such a terrible and deceiving lender. They screwed up my mortgage payment where it falsely showed delinquency during my forbearance period. They refused to correct their mistake countless time, and kept …
I have 2 mortgages with them ( 2 properties) and haven’t had much trouble. I really like their customer portal web page. They are very slow to answer questions submitted via their web portal but they do eventually answer. They haven’t …
Granted 100% VA disability which means that I don’t have to pay property taxes on my home. I’ve been trying for 2 years to have my taxes returned and my monthly mortgage payment adjusted accordingly. I was told to send a tax statement from …
I refinanced my mortgage with Amerisave in June of 2021. Dovenmuehle was set up as my loan servicer. My previous servicer was with PNC Bank and they were wonderful. Not a single issue or complaint. Lees than 6 months with Dovenmuehle and …
This is one RARE case I have to write a complain in public.
My original mortgage was bought off by this company. I was never late paying the loan by Auto-payments since 2013. …
I want to start by saying that I have had 3 homes and never missed a payment before these people took over my loan. So back in november of 2020 I got sick and they told us about the covid hardship and that we could skip payments. So we did …
Have tried to call because I believe my escrow is incorrect. I was given a refund for overpaid taxes for over $1300 in Dec. I sent info from Auditor and they sent refund right to bank. Now they increased my mortgage payment by over $100 …
The worst. My mortgage was transferred to Dovenmuehle at the same time we closed on our house. I made my first payment on time using their website. A couple of weeks later I received a statement that said my next payment was due soon, …
They were assigned my mortgage by CrossCountry soon after closing. I was told I could reamortize my mortgage after sending in a big payment which I did. They asked me to send in a new contract notarized which I have now done twice in the …
Are they trying to set up clients for foreclosure? This company is horrible they lost my first payment and have not located it after cashing the check. I would refinance however the rates have doubled but this company is scary! I think …
UPDATE 04.11.22
They finally paid my property taxes. Just waiting for my tax forms so I can file my taxes. …
I don’t lose things, so I’ve been driving myself crazy looking for my 1098 from this company. After reading all these reviews, I’m pretty sure I can safely say I never received a 1098. I refinanced in March 2021, and my loan was given to …
Bought our house and our loan was immediately transferred to this trash company. My roof is literally leaking we got insurance to come out quickly and process a claim check within hours. I had to mail the check to the Loss Draft Dept …
I see a common thread with a lot of our complaints is that this company is trying to push us into foreclosure. We need to form a class action lawsuit against them and fight together to keep our homes.
I called in to update my insurance on my mortgage and I thought I would be on the phone for much longer, but they were quick and easy to work with!
In pursuing removal of PMI from our mortgage, we were sent a letter stating we had one of two options: 1-make a principal reduction payment to bring the LTV ratio ot 80% OR 2- demonstrate substantial improvements were made to the property …
I absolutely hate that i make my payment and it takes them a week to draft it out of my account. I do not have checks so i manage my account by seeing what i have paid out with online banking. This doesnt even show as a pending transaction. …
Horrible employer, tells us to lie to customers, pay is less than other companies for the same job roles. I applied for 4 positions within the company 6 months ago and still no response or a interview. Higher ups are actually braid dead it …
They incorrectly reported late payments to a credit agency and while purchasing a house I learned of the discrepancy. They told me it would take a month to research and fix. What??? I am trying to get a home loan. …
They do not offer any mortgage statements, and when you request one the only thing they provide is a payment history and it takes 2 weeks to mail to you. Terrible and I wouldn’t suggest working with them.
i have been dealing with getting my overpayment check back for over 3 months. they keep telling me they never recieved it sent by mail and email. the worst company to deal with
Dovenmuehle Mortgage is a terrible company! When I did a refinance to use a different mortgage company in July 2020 they only released the lien on one of the two counties that my property sits on. It’s been 20 months since then and now I’m …
Surviving DMI needs to be a documentary. They’re not training employees properly. It’s more of a “quantity over quality” thing because people keep quitting due to not being trained properly. Supervisors are encouraging and demanding …
This company is SO frustrating to deal with! About 6 times now I have paid online, I get a confirmation, and then days later they call me to tell me my payment never went through. One of the representatives even told me it’s their …
Not a good experience this weekend. My income and mortgage payment happens the first of the month. In and out. But on Friday Jul 29 Dovenmuehle takes out my mortgage payment. I had negative funds to get gas and groceries over the weekend. I …
I have five mortgages with this company. I pay ON TIME every month and have for years. They lost my April 2022 payment and have still not been able to locate it. I have shared the cancelled check with them 10 times and they continue to …
This company is the worst. They never properly closed my mortgage out after it was sold off. So it’s still appearing on my credit report 2.5 years later. When trying to get them to attend to this matter, they have routinely done nothing to …
This company denied my PMI removal with an ambiguous list of reasons but when I call for clarity they can’t provide any solid answers as to why I was denied or connect me with the department that made the decision?!! The worst experience …
I would love to work here! I would get to sit and not help at all and still get paid! Amazing. All jokes aside, I don’t understand how a company in the mortgage industry could have this bad customer service. It’s been over a month and a …
PLEASE BELIEVE EVERY 1 STAR REVIEW! This company has failed to pay my taxes on time, ran incorrect escrow analysis based off bills sent in, and couldn’t give a straight answer on any question asked. Ive been complaining since 2/2022 that my …
My credit union in Wisconsin sold my loan to this mortgage company and their service is the worst Ive experienced in 40years. They flat out lie on the phone and in writing. Drafted my account twice for my mortgage payment and blamed me, …
Worst experience with them. Had my mortgage “sold” to them after a week of owning the home. I am a first time homeowner and setting up the mortgage payment has been anything but user friendly. Tried to set up auto payment and took forever …
They charged us a mortgage payment on a rental home we just sold. I called the bank to dispute it. It got disputed, but then it automatically disputed the payment on our current home. I’ve talked to them so many times in the chat and on the …
REFUSES to pay property taxes by due date; will only pay right before delinquent date. …
ZERO STAR IF POSSIBLE. This……is the ABSOLUTE worst mortgage servicing company I ever dealt with. (Dovenmuehle and Mr. Cooper are both loan servicing companies and both treat their clients like we are less than human).They processed my …
Terrible experience with this Dovenmuehle. It is February 25th and I am still trying to get my tax form (mail and/or electronic) from them. Multiple calls, multiple emails and no resolution yet. Funny how 4 inquiry notifications are able to make it to me but not 2 attempts at sending my tax form. Would not recommend.
AVOID THIS COMPANY AT ALL COSTS!
I wish I could give ya’ll less than one star. Your customer service division is …
I was told I was negative in escrow and why my mortgage increased significantly. Once I got caught up, my mortgage stayed the same. I have called 3 months in a row and 3 months in a row they’ve told me it was their error and my rate needs …
This is the worst place to have your mortgage with You need to refinance if you have them and if u can . They are a service provider for the banks . Customer service call center is horrible u will wait hours to get someone to help u . …
I wish there was less than a star that one could give this company. They really need to be shut down. They make errors and then there is no one you can go to correct it. The customer service department says they cannot do anything and they …
The woman cold called me, fast talking and interrupting. I told her I was working and could not talk at the moment and she was even more rude, demanding a time I would call back and trying to gwther personal info from me. Lol why would …
Paid mortgage off on Dec 4th 2021. Here it is May 2022 and haven’t received any paperwork acknowledging the satisfaction of my mortgage. If I had missed any payments I’m sure they would be knocking at my door.
My loan was sold to this company.
What can I say, all they needed to do is to endorse a check for the roofing company received from the insurance it seams they lost the check.
Poor customer service anything takes for ever to process.
Horrible. I set up autopay. I got a message that nothing else needs to be done. Their system didn’t update and they never drafted from me. Never called to say they never drafted, but reported me as 31 days late on my mortgage. I was told they possibly call, but it would come spam likely and they do not leave messages.
I am having a horrible experience with this company. Stay away. Their customer service is unimaginable. They claim they cannot make outgoing phone calls, any email is responded to with a generic reply, seeming like they didn’t actually read …
Don’t ever apply to work at this place, they tell you they need to talk to the higher up people before offering the job, then ask you to complete a background check, etc. never give any updates, had to email Stephanie at hr multiple times, …
This is the worst mortgage company that I’ve ever dealt with. They can’t even follow their own rules when setting up automatic payments. Their mistake will end up costing me thousands of dollars, but as a large business, they don’t care about their customers
In Jan 2022, I learned my new mortgage would be administered by Dovenmuehle, I read the reviews, and my gut dropped. I called customer service to get a 1st hand feel to validate what I was reading, while asking what was the BEST way to …
stay far away from this company if you have a choice. This company does illegal things like not posting your payment until AFTER the due date so they can screw you with the “late” charges… I cant wait until my mortgage is purchased by someone else.. They need to be sued! I smell a class action lawsuit coming!!!
Worse mortgage company ever! I’ve had nothing but problems with these people. Constantly trying to tell me I’m overdue on payments when I make my mortgage payments 5 days early before they are due and the next thing I see is they are charging late fees etc. Stay away
How do I give them a ZERO!!! I’ve spent over a month talking to countless reps and supervisors who are completely helpless and unempowered to help customers fix issues that they made.They took my mortgage over from another company and they …
This bank owns a property right next mine that has druggies running in and out the house. The windows are broken and the door doesn’t even shut. They have had a year to evict the squatters and they have done absolutely nothing. They have been fined by the city as well. I cannot sell or rent my house next door due to their neglect.
Just got off the phone with them. Had question on my mortgage, what is my maturity date……..pretty standard question. They can’t tell me, I need to write an email to the investigation department to find out…..SHOCKING a company that is servicing your mortgage…..that can’t answer a basic question on your mortgage. Just shocked
I’ve had several mortgages with Countrywide, RocketMortgage and LutherBurbank among others. Dovenmeuhle is absolutely the worst! They should honestly be investigaeted based on all the negative feedback and lack of support, customer service. …
I can’t believe how horrible our experience has been with this company. We have sent 3 loss mitigation packages over to them and every single time we are supposedly missing something. We fell behind do to COVID work loss and job changes. …
I purchased my house a year ago. I have received three letters saying my property is listed as To Be Apportioned. This is a single-dwelling home on a lot that is too small to divide. They were provided documents from planning and zoning …
This has been such an unnecessarily long and non-streamlined process to just get PMI removed. I have been attempting to have this removed since April and we are still working on it mid-way through July. Their systems are incredibly …
I would give 0/5 if I could. First off our mortgage was sold to this company with out us knowing. From the very start this company has been awful. They have messed our paper work up numeral times. I have been told that I was going to get a …
Yes, 1* is a compliment. They’ve sent the wrong amount to my home owner’s insurance company, $70 short. Now I’m really worried what’s going to happen to my credit if they go postal on filing fraudulent late payment reports to the credit bureaus.
Absolutely the worst company. They sent me a letter saying I had unclaimed property with them (a check dated 2017) and that I had to sign the letter and scan it back to them and I would be sent a check within 10 days. 4 months later and …
Scammers who pretend they are interested in hiring you, ask you to fill out a background check consent form, including social security number and driver’s license number, and once they have that information, claim that they’re “not sure …
They deserve a zero. I spent – no exaggeration – 30 hours trying to resolve a missing payment issue when Alliant transferred my mortgage servicing to DMI. They put the onus on me to do the work for something I had zero control over (I did …
I have had nothing but negative experiences working with this company. Their employees are completely incompetent. They will fight you tooth and nail to continue charging PMI long after you’ve surpassed 20% equity. Their customer service …
Payments supposedly not being recieved timely, authorized a bank withdrawal Nov 10, clears bank Nov 14, they didnt post til Nov 18th, yes late fees then applied. Have tried mailing certified bank checks, still havent cleared the bank 8 days …
Like so many who have left reviews, my mortgage was sold to them within weeks of the purchase of my first home. I’ve spent the last ten months trying to rectify a tax issue that caused my monthly payment to inflate. Zero transparency, and …
My mortgage was sold at auction from Dovenmuehle to a different company. A year later Dovenmuehle sent me paperwork for unclaimed property value from my escrow account, I signed the paperwork and was issued a check. I got another notice …
They don’t notify you when they raise your payments for your “fixed rate” mortgage. And they make paying your mortgage difficult. Their Website is useless. Is there an online portal to view your payment history? Probably not. Calling …
I never really had the opportunity to experience Doevenmuehle. I’ll be honest, when my mortgage was sold to them and I read all the bad reviews, I immediately sought out a refinance. The bad reviews made me not want to deal with them. I …
Interestingly enough it appears Dovenmuehle is now First Horizon Bank and the same shenanigans are in place. The addresses for both companies are one and the same. For example, I paid my mtg through their online account only to learn it …
Looking to get into a class action suit with other homeowners who had federal crimes committed against them during the pandemic by this company like I did. They have since reported 8 late payments from 2020 that are false, and ruined my …
Horrible customer service, my credit union uses them to service mortgages. They could care less. Last year they didn’t pay my hazard insurance in time and I had to make my own additional payment to keep it from being canceled. This year …
Jane, Since you are the one responding to reviews. Please read. This company needs to have a better way to service peoples needs. Especially when it comes to harsh-ship. It is so annoying when we call everyday and don’t get a single call …
They don’t honor their contracts. They added a check fee without any written approval or acknowledgement. The research department refused to remove the charge, despite having NO AUTHORITY to charge it in the first place. They are completely …
The customer service has deteriorated over time. It used to be better, I just wanted to ask when my monthly payments would decrease after or before my escrow analysis from my county taxes and Tammy the rep seemed bothered I should’ve even …
The 1 star is a compliment. I used Dovenmuehle from June 2017 to June 2020 when my mortgage moved to another company. JUST Ran my credit report and found that late 2020 to mid 2021, they have me as 30 days late payments 5 times. Not only …
After reading all of these reviews, I see a class action lawsuit. HIRE A LAWYER IMMEDIATELY AND DON’T WASTE TIME TRYING TO RESOLVE ISSUES WITH THIS COMPANY, THEY’RE TOTALLY INCOMPETENT. You have a HUGE problem is your mortgage was sold to …
Not happy with this mortgage company. My loan got sold to this company a few weeks later; I closed on a house. Dovenmuehle made it so difficult to make my first payment. They said I would need to make my first payment via check because my …