DUKE MEDICAL EQUIPMENT LLC is a Medical Supplies facility at 4305 HUGH ECHOLS BLVD in BAYTOWN, TX. See more
Read More| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
4305 Hugh Echols Blvd, Baytown, TX 77521
(Translated by Google) I loved the excellent service and Miss Alondra Hernández was very attentive and kind, thank you very much 🥰♥️ …
What a hole in the wall.
The delivery boy is a cutie
Reliable, knowledgeable, expedient!
Good Company!!
I recommend Texas Home Medical
Such good service!!! Quick and on time.
Friendly staff and clean equipment.
Duke Medical Equipment is the best company ever!!
horrible and disgusting billing department!!!
very friendly people and just a good atmosphere
Very good place and staff is very friendly,
Excellent Service!!! Compassionate, Patient and Very Knowledgeable!
Such great customer service. Quick response to returning phone calls.
Friendly atmosphere, knowledgeable, and quick service.
Great company, very responsive!
Duke Medical is a great company with very friendly and knowledgeable employees.
Duke Medical has always been very prompt with my deliveries and the staff is always so very helpful
All they care about is getting your insurance money. They won’t send supplies that your insurance money is paying for. They are crooks.
Duke Medical Equipment is very efficient, very polite workers. I would recommend them to anyone who needs medical supplies.
Sold me defective equipment that caused injury.,don’t use them their very rude
THE WORSE DURABLE MEDICAL COMPANY EVER! I REFUSE TO BE BULLIED INTO PAYING FOR SOMETHING I DIDN’T ORDER. MY SIGNATURE WAS OBTAINED UNDER THE PRETENSE OF A RENTAL NOT A PURCHASE AND IT TURNS OUT I SHOULD HAVE HAD DIFFERENT EQUIPMENT ANY WAY …
If anyone ever needs medical equipment, this is the place to go. Everyone is so kind and understanding. I haven’t had any bad experience with them.
This company truly cares about their customers and employees. Mr. duke is a very respectable man. Love the duke family!
Everyone in the office is very friendly, and they got my equipment delivered very quickly.
Not impressed by their customer service. They were supposed to deliver a medical device to my home today & not only have they not showed up, but I cannot get anyone to return my phone calls. Poor customer service all around. Go elsewhere.
The masks come with a headgear that wears out. When i inquired about a replacement I was surprised to discover that a replacement could only be obtained with the purchase of a new mask. You know, sorta like going to your car dealer for a set of new tire only to find out they sold them only with the purchase of a new car. BUSH LEAGUE!
I would like to say that the employees in the C-Pap department are very nice and helpful they explained every in detail and have help me tremendously any questions I have I just call them and the answer all my questions. The receptionists is also very nice and has a pleasant voice.
All the employees are fantastic! Everyone I spoke to was extremely helpful from the office staff to the technicians that delivered the equipment! If I could give 6 stars I would!! Highly recommend!!!!
The billing department was so great! I appreciate them taking the time to be helpful.
The bed is waiting to be picked up at crosby residence for two days now. Will set in driveway after calling my insurance company! Stop lying to my mom, you were asked several times to come get it.
Bought a mask for $240 that was on Amazon for $95 bucks. Figured I was paying for the service. Mask didn’t fit, can’t exchange/return it. Next time I’ll just buy on Amazon. You can return them all day.
This company is truly the best!!! Fast, good quality equipment, perfessonl service, and employees real care and helpful with any questions you have and respectful!!!! 👍 …
Called Duke and asked for back up oxygen tanks incase of power outage. They refused because I have a take filling device. I explained that I was concerned that with storm approaching I might lose power and not be able to fill tank. Still no help from them.
This is the 5th time I dealt with these people. They don’t call back, they waste my time with excuses, and I have to ride them to get results. Find another supplier, as this one is horrible.
Supervisor Lisa was very helpful. They had all my needed cpap supplies available. I would definitely recommend Duke Medical Supplies to my family and friends.
Supervisor very rude. Talked circles regarding refund and insurance billing. Credit was suppose to be over $200. By end of conversation and supervisor explaining everything in terms the average person CAN”T understand our credit ended up being barely $100.
Called in April, May , again on June 20th, and agsin just now for an order that never ships! Exceeded my copays for the year snd still never saw an order…. …
Excellent customer service! Really helped me understand how my insurance worked. The delivery guy was really sweet as well. Will definitely be returning for any medical equipment needs!
Duke Medical equipment has the best customer service! The CPAP department was very kind and knowledgeable when it came time for me to receive my equipment. I highly reccommend this company!
Love this company! Amazing staff. Very patient, understanding, and caring. I went in for my cpap supplies and it took no longer than 5 minutes and I was in and out. Would definitely recommend to all my family and friends
Negative 5 stars, After almost a year dealing with this company I can tell you calls and emails do not get responded to, multiple attempts on my part to not only correct their billing, but pay them what I owe them fair and square, have …
I was confident that the customer service was going to be stellar due to all the rave reviews, but no such luck. The blond haired woman who slipped around a non-descript security door to greet me was not very pleasant to talk to. She …
The customer service experience at this business is as refreshing as it is bright and shiny. Upon arrival everything was standing by for me to walk out the door with a complete CPAP system after fitting the mask. Cheerful, helpful, polite, respectful… wow.
I have been using Duke Medical for about 5 years, and have been very pleased. They have always taken care of my needs, and follow up with me They are very organized and are so very helpful with all the questions I need answered the cpap …
If I could give zero or negative stars, I would. Abysmal customer service; they do not follow through with what they say they will do. No automatic ship option on CPAP supplies. Their “automated” system has failed to notify them of my …
Horrible customer service. The tech who set my CPAP up at my home was late. On top if that he spent a total of 10 minutes at my home. I was given the choice of 2 masks, one nice looking one and the other looked outdated. The tech assured me …
If I could give them a negative star, I would. They will charge you and your insurance company to absolute death. I have never worked with such a dishonest company in my life. They will tell you one thing over the phone and charge you something else through the mail. Run from these people!
I had an issue with my medical equipment order and blamed Duke Medical due to the information that was given me by my insurance company. Mr. Duke reached out to me due to my post on Facebook and Google and met with me to help resolve the …
Duke Medical Equipment staff is amazing! The ladies in the billing department are so helpful. I really appreciate how knowledgeable everyone is. It’s been a pleasure doing business with this company. I strongly recommend them.
The girls I spoke to at Duke Medical were so knowledgeable and patient with me while I was going through the shock of needing all this new medical equipment. The delivery guy was very kind while setting up my equipment and making sure I …
Waiting to receive oxygen as ordered by Neurologist. Called Duke on Wednesday of last week to followed up on oxygen ordered to relieve severe headaches and they was told they were waiting for doctor to fax orders over and that I should …
I’m only rating at a 4 star because of the professional customer service I received from an employee there whose name is Jennifer. Thank you so very much Jennifer for your interest and care in helping me. The only time I called there and …
Excellent customer Service. They went above and beyond to make sure I got everything I needed. Duke Medical will be my go-to for all medical needs.
I would give them a negative star also if I could. We had to pay them in-full, over a thousand dollars, for my husband’s CPAP machine as it was a requirement for his job and couldn’t wait on them to file insurance. They now have been paid …
This place has the worst customer service in the world. I am currently on the hunt for a new company to do my cpap with. You ask me if I have insurance charge me, than send me a bill. 3 times they have done this, this makes no sense what so ever. God forbid you try to talk to manager that has no sense.
I received a cpap and tried putting on mask, my mask tour and I called to see if I can replace it and the rep was very rude stating I would have to pay for another one, I told her I was not able since I just started working and that they …
Would like to say Duke Medical took good care of me. They where able to get me set up with a CPAP machine in less then two days and the person that came out was very patient with me in explaining how everything worked and how to use the machine. I was very pleased with the service I received from them.
Great company! I have been using Duke Medical for about 5 years, and have been very pleased. They have always taken care of my CPAP machine needs, and follow up with me when needed. They are good about answering any questions I might have concerning my equipment. I hope to continue using them for many years to come!
Called duke medical over some questions I had and the staff was real helpful
I spoke with Alondra she was able to help me and answered all my questions
I wish o stars was an option. I ordered a wheelchair for my mom and found out the wheelchair is $450 brand new. They charged my insurance for several months. I have paid totally 1200. This is medicare fraud and I have reported this! How …
I received my CPAP 2 months ago from Duke Medical. I got my equipment within the next day or 2 from the original day they called me. The ladies in the office were great about going over all my benefits and answering all of my questions! …
The ladies at the office are incredibly sweet!!!! I have never been disappointed with the quality of service that Duke Medical offers. My mother needed a wheelchair and they were able to check my benefits and deliver to my home. The …
Duke Medical was very active, calling me and sending me emails when they wanted me to purchase a CPAP machine. I did so and paid $1400 for it out of pocket, since at the time I had not met my insurance deductible. They assured me they …
When you’re new to the need for medical equipment it is a bit intimidating. The staff at Duke were more than helpful. Definitely impressed with all the services offered! Delivery, set up and 24 hour availability if I needed something? The …
Absolutely do not use this company, with insurance or without. They’re nice until you have an issue and then it’s all sass. I’ve had so many issues with them throughout the year I’ve had their CPAP. We are returning it to them today and …
My family received medical equipment from duke and when I had any questions regarding billing, alondra helped out a lot. 10 out of 10 will do business again!
RUN DO NOT WALK to another DME company ! As with other reviews this company has major issues. This has not been my first encounter with them. My first encounter was three years ago with my grandmother and leukemia. They we horrible and …
There not clear with what insurance covers,very rude staff.still waiting on stuff that was sent on the 18?
We ended up having to switch medical equipment because of insurance reasons and Duke Medical Equipment, especially MaKayla, was awesome at helping me through the process. Here’s the catch, Duke was losing my business because of insurance …
Duke Medical Equipment LLC is, in my opinion, a fraudulent supplier of CPAP equipment. My Doctor also replaced them with Monitor Medical. Initial delivery from Duke of a Resmed (value $880) unit was good. The initial price I paid on the day …
I had the easiest and most caring experience using Duke medical. The billing department helped answer all of my questions and really gave me the best customer service. Will continue to use them and recommend them to all of my family and friends.
Went to duke medical cause it was close by, and was stunned by the amount of care I was given. I needed a wheelchair as soon as possible and I was able to put my credit card on file until my insurance got approved so I could receive the equipment the next day. Will be returning for further assistance if ever needed.
after the diagnosis… we needed a hospital bed asap. i don’t think i’ve ever worked with a staff that was more on top of getting things done. even when my insurance tried to make things harder they made it possible to get next day delivery!! 10/10 will use duke again
My experience has been amazing with the company I got my cpap order sent and was set up within the next day. Everything was explained perfectly and to my understanding the cpap representative Kadijas was very knowledgeable and helpful on …
The staff here is so helpful. Technicians are very knowledgeable about the equipment and helped us maintain our oxygen concentrator for my grandma. Hassle free pick up for the equipment once my family member was no longer in need. Great experience