Duquesne Light strives to provide safe and reliable service to more than 500,000 customers in southwestern Pennsylvania. Electricity is a vital part of our everyday lives. It provides convenience, safety, comfort and entertainment. It powers our homes and businesses
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
411 7th Ave, Pittsburgh, PA 15219
Bad company, they don’t even deserve one star, had to give one star to publish
It sucks for customer service. Tried everything I could found on its sites and cannot get served!
They’re terrible but you’re stuck with them. Sucks doesn’t it
Wish I could give zero stars, the customer service is such a joke.
I was hung up on and the wait time was extremely long just to speak with a representative.
Sucks. Exceptionally bad you should be proud of yourself. Good job Duquesne Light!
This company is terrible because I have no power and the person is just sitting there I would like to give this 0 stars terrible
nearly 20 hours of no power with ZERO COMMUNICATION
The people working there repeat the same thing over and over again and they don’t actually help the problem
Don’t know what these people are talking about. Called and lady was super nice and helpful in setting up my service.
Christmas with no lights wow lights have been off for hours …… this company truely cares for it customers
They lie like there’s no tomorrow. Can’t get a straight answer. They tell you one thing but then contradict themselves a few minutes later .
Service not the best at all. Call was extremely long and they hung up on people
I am sad I can’t give this company zero stars. Worst company ever! I wish I had another choice for service.
Horrible customer service ! Horrible company. It’s a real shame … 😡 I would give a 0 if I could ! …
No one ever answers the phone, something is always going wrong, and the people that do pick up the phone are always miserable and aren’t helpful with anything.
If there were a rating lower than this, I would use that.
Am trying to report a power outage past 2 hours.
Did my business and did not have a problem.. good service
Power was off for 23 hours lost some food from the freezer
Same complaint as everyone else constant outages rude customer service no maintenance done on lines ever.
trying to move the account to our name. Took us several months, still haven’t done yet. Always tell us to wait for further notice.
I wish there were someone else I could do business with and didn’t have to rely on this company. Terrible business practices.
Anticipate your power going out at least once per month.
Upsetting. Poor Customer Service and very little Value for people. Think Yellow Cab” for Utilities.
Been trying to call the company for 4 weeks and I’m unable to get through.
Power outage for the second time in two weeks with no reasonable explanation
If you don’t pay your bill it’s your fault, even if it’s their fault.
really wishing i could switch electric providers, this has been the most frustrating experience trying to pay my bill.
On hold all day and no call back.
Service used to be reliable but its been terrible all summer. Power has been out for seven hours now!
Freaking terrible stayed on hold for two hours and then realized when I looked at the time they where closed so the amount of money they charge for electricity they cant freaking hire a couple more people to answer phones
Con artists!!!!! Seriously screw these people. Worst company I have ever dealt with!
I’ve been on hold waiting to speak to a person for over 2 hours today. INSANE. Their online portal is always down.
This company is absolutely trash. Their website always errors when I log in, their customer service knows nothing, and overall just a scam.
I hope I never have to use this company again!! My bills have been extremely high and consumer service is awful.
honestly the worst customer service I’ve ever encountered. how they’re still gaining business is beyond me.
They should be ashamed of themselves. Customer service is terrible. Waited on the phone for 45 minutes to get a simple question answered.
They want $250.00 to change the name of our church on our account we’ve had for 50+ years
the worst customer service ever. and i am a great customer when it comes to paying them my hard earned cash. needs improvements.
I’ve spent one month, and literally a dozen calls to a customer representative to start a service at my house and it still hasn’t happened. 👎 …
Unprofessional, unorganized, messy doesn’t even begin to describe them. Trying to work with them is a hassle every single time. They’re unprepared and never listen.
I did not remember my password. They do not provide password reset through email. I had to call them and already called for the whole day without any available agents.
A company that’s totally cool with leaving their customers in the dark for days, without air conditioning during the hottest time of the year. A+ my friends.
Tried to set up my electric for my new apartment today and the “representative” that I was talking to hung up on me, pathetic.
Constant outages for 12+ hours at a time, in sub freezing and hot/humid temperatures alike, customer service is useless, can never give a time frame for restoration and only ever giving stock answers like “were working on it”, would give 0 stars if I could
Hi, I’m apart of the leasing staff at Kaufmann’s and Gary has help me tremendously today! Thank you Duquesne Light! 🙂
sitting here watching tv and our power just goes out. Called to get update and got nothing
Duquesne light will make you feel like you’re in a developing nation. Would give negative 1000 stars if possible. Cheers.
Absolutely pitiful service. I’d rather live by candlelight than give Duquesne light another penny of mine. Reporting them to the public utility commission ASAP.
Moved in three months ago and the seller is still getting my bill. Customer service confirmed twice it was switched. Typical big company with no regard to their customer service.
Tina is so unprofessional and does not care/help. If you get here, get transferred
You can’t say a bill is due on a date and say it takes an electronic check four days to get to you and subject your customer to a late fee..
It’s so freaking impossible to speak to a representative. They tell you they will give you a call back but when they finally do they put me on hold for about an hour then giving me the recording and tell me to call back during the times they are open. Are you serious? Worst service ever!!!!!
0 Stars, they are a monopoly and they act like it
Terrible customer service. At least twice now when I call and choose the option to have them call me back, they did call back but it seems like no one is there. I say hello a few times and then it just hangs up. I never get another call after.
They don’t care about you… they don’t care about your electric…. they don’t care if they make a mistake… they just don’t care about anything except you mailing in your payment
Changed the address online, but still charges me for the old address. Spend hours calling the customer services but they they are always busy.
Almost 3 weeks waiting for new service on a garage i built. And they refuse to return any phone calls. The bad part is they are the only game in town or i would have gone elsewhere by now.
Yes they are so, so bad that a third party will handle your communications for you “AND” just $20.00. Does the public utility commission know about this (or care)!
It’s very cold outside and the electric company showed up within 45 minutes of our power outage. Power is back on. Thank You, Duquense Light and Thank You, Jesus!
1. They randomly took off our ElectriCheck service, then hound us for payment.
2. They insist on mailing the bill as opposed to email, wasting trees and resources.
Literally the worst experience you can have with a company. They tell you that theres a problem with your account, and to call back. Only when you do, you are at WAR with their stupid automated answering service. You can never speak with anyone! I would give 0 stars but that is not an option!
had to move the shut-off date for a property we are selling and Duq Light shut it off anyway and froze the pipes in the house then lied to me about whether it was actually shut off and then also lied to me about sending a technician out to …
Sat on the phone trying to talk to someone. I waited for a call back: told me 15mins. Never got it til 2:30pm. I called at 8am. On top of that, had to deal with trying to pay and there is no physical location for customer service only automated b.s.
Customer service suck! I honestly dont want to give them my business however i need lights. This company need to address this issue and put the employees through a training.
Worst customer service ever. I went out of town for ten days during a billing period, literally unplugged EVERYTHING short of the refrigerator, and my daily electric usage was still way higher than if people were actually here using …
A shameful disgrace, just like all utility companies. Nothing more to say.
I have been trying to speak to anyone in the service department for 3 days now, the phone just keeps ringing and ringing, then it tell you to call back later and hangs up on you! They have over billed me twice in the last 2 months and have not been able to get through to a single person.
If I could give 0 stars I would. Very rude employees (when they answer the phone that is). Today I called in twice during normal business hours and was on hold music both times for an hour until I finally gave up.
FIRSTLY, VERY FRUSTRATED THAT CUSTOMER SERVICE IS AUTOMATED AND FORCES YOU TO WAIT FOR A CALL BACK FROM THE COMPANY. THEN ONCE CONNECTED, STILL HAD A 5 MINUTE WAIT TIME TO GET CONNECTED TO CUSTOMER REP. HER NAME WAS LYNN, WHO WAS SPOKEN TO …
This company is extremely frustrating to deal with. They do not explain things clearly. Their phone service offers a survey at the end of the call, but if you are upset when you talk to them they will not transfer you to the survey. Very unprofessional, avoid if possible.
They told me they would call me in the time frame of an hour and 45 minutes and 2 hours and 15 minutes and ended up calling 30 minutes later and I missed the call. Then when I called back they said they weren’t accepting any calls at this …
Took 5 days to get a service started! For these days there was no power. Customer service representatives were not at all helpful. Had to complain on Twitter which got them to process the application. Extremely bad service!
Horrible experience! Couldn’t setup electricity for over a month and sent the same application 4 times. They do not care what so ever. …
They literally shut off my electric without me knowing while I was in the process of switching my name into my bill. Their customer service is extremely awful. Only reason this place is still running is because of the monopoly they have on the greater pittsburgh area.
Duquesne light continues to bill me for service at a place I no longer live at and it is impossible to get anyone on the phone also to discuss this matter….
What a crock!!!!
This company is so terrible it sucks the soul out of me. I hope it miserably fails and gets replaced by another. I’m having horror stories with your customer service and I can’t believe you’re still in business. I lived in the third world and I had better service than this. This is so sad.
Constant power outages at the slightest breeze. It’s getting old!! When I see lightning, I know to have a flashlight ready because the power will go out.
Duquesne Light’s Mission Statement:
You need electricity and we’re the only place that has it. You want customer …
Incompetent.
I’ve been trying to get access to my account via the stupid ebill and I’ve …
Tried calling to start service and move in. Tried calling three times and each time after waiting half an hour they hang up on me. Is there another company to use? I don’t want to use them now.
Literally 0 customer service. A brick wall would have been more helpful
Good electricity provider… dint had any problems with them… recently there was a huge storm..due to which there was power shutdown for few hours, it’s not their mistake since equipments were broken due to rain in our community..they fixed it within couple of hours and things were normal..
Slept in my car because the power has been out so long that my house feels like the amazon. I’ve lived in 6 different US cities, only Pittsburgh has this many power outages with this much frequency! Hate this company.
Their customer service is awful. I’ve never once called and waited less than an hour to get just a simple question answered. And their rates are absolutely ridiculous, they rip their customers off like crazy. Rating them one star is generous.
Can i give less than 1 star? Horrible company, that runs itself like the monopoly it is; meaning rates are ridiculous and they refuse to answer the phones. I wish i didn’t have to deal with them
Power goes out at least once a week…. At least. It’s the most disruptive service I have ever experienced.
First time i called about my power being out. “Estimated restoration time 11pm” called at 11pm “estimated restoration time 12 pm” they said. Called at 1 in the morning, “estimaed restoration time 2 am” called at 3 in the morning. “Estimated …
I honestly think all of the utility companies are sub-par in Pittsburgh. Customer Service across all of them is very poor because you either deal with automated voice messages or disgruntled humans who speak to you like everything is your problem.
This is the worst power company ever. The customer service is atrocious. I paid them a lot of money one month and now they don’t acknowledge it, forcing me to go to great lengths to prove that I sent them a check. It is ridiculous.
TWO REPS TOLD ME MY POWER WOULD BE TURNED ON TODAY AND NOPPEEE! Some “customer service” lady named Amanda told me that couldn’t be true and no one told me that….well Amanda, YOUR CALLS ARE RECORDED…… yes they did!!!! I’ve been without power for days!
Zac Nave is a very professional and highly experienced technician. My father being reliant on his oxygen provision that could not run without power I called for assistance. Duquesne Light technician (Zac) arrived and after discussing the …
Thanks for nothing Duquesne Light. You’ve doubled my bills for no reason.
I would give them 0 stars if I could. It is nearly impossible to get on the phone with customer service, at all hours of the day they say they are having high call volumes and you don’t get an option to stay on the line and wait. How are you supposed to do business with a company like this??
They’re so bad I almost want to change careers to be a politician to pass laws to hold them accountable for their miserable service. 1 star is far too generous
worst customer service. even the security guards are rude and ignorant. but it’s PA so you are stuck with them and they know that.
I have been trying contact them for over 1 a week to disconnect my services was on hold each time for over 2 hours waiting or a agent never got an agent then all of a sudden there was no music just dead silence, called back and request a …
They accidently charged me twice and instead of admitting their mistake and giving me my money back they just gave me a “credit” for it even though it was completely their fault.
Getting hold of them is impossible. The last time I actually spoke to someone, she hung up on me.
Also, I have asked THREE TIMES to get on auto pay and it never happens.
Their online services are terrible. Ability to make payments and sign up for auto-payments is not easy and is convoluted with nonsensical rules.
ZERO stars actually. They had the option on the website to talk to a rep LIKE EVERY OTHER COMPANY IN THIS CENTURY !!! and they apparently discontinued it. WHY ???? Because it was practical and customer friendly ? Oh no Duquesne Light YOU …
Power out to East neighborhoods AGAIN, two successive Tuesdays. They are horrible with maintenance, and wait until disaster strikes to fix anything. No wonder this happens multiple times a year!
Unresponsive and unhelpful. The agents on the line seem aggravated whenever you call for assistance. If you must talk to them over the phone, don’t let them push you around. Chances are, the first agent you get will not be able to assist …
If I could possibly give this company 0 stars I would. I called to inquire about a high bill and waited on hold for 40 minutes with no response. The following day I not only sent an online message, but also called them again and did not receive a response from either method.
If I could give them negative stars, I would. Worst customer service, worse than Comcast and we all know how bad that is. I am so sick of dealing with this company but there is no competition. The way they treat their customers, you would think they don’t want our money.
0 Stars. No one here knows what is going on. I’ve been dealing with an issue where the meters in my building were all screwed up. So instead of figuring out what is wrong, they just keep sending me new bills with different meter numbers on …
Worst customer service directory ever, they pigeonhole you into doing everything over the phone or online. You can’t speak with a live person under 90% of their options. I just want to pay my bill but don’t know my account number? Impossible.
I work here. I’m biased but will say it is a nice facility. If going to pay a bill, u must have money order…no cash. The security company that handles the elevators can be unfriendly, keep in mind they r not duqlight employees.
Price-wise, I have reviewed my options and they are okay, not the best or the worst. However, their customer service is horrid. It’s impossible to get in touch with a rep–their automated system is just an infinite loop. When you finally …
Can’t even get in touch with a person to tell them my issue, let alone resolve it. Too bad we can’t give negative stars, because Duquesne deserves it.
Thanks for turning out our power And not telling us. Obviously the company is bad if there average reviews is a 1.2 star. Don’t even care about customer just care about money. People who answer the calls seem always mad and don’t want to answer anything. Idk who this company is managed by but obviously has no clue what they are doing.
Poor customer service and power goes out when the wind blows lightly
These people are aweful. Out of all the places I’ve lived, this has been the most difficult company to deal with. Online setup of my account failed and it failed over the phone with an agent. They told me I would have to mail all the …
Tried to end my service online because everytime I try to call I’m on hold for over an hour. And apparently it never went through and DLQ is 100 percent okay still billing me even though I moved out 6 weeks ago. Horrible customer service and clearly the online system does not work.
my power has been out since 7:56 p.m. i called and the finally came around 9 to call me after 10 to tell me everyone has power but me and that I have to wait for the tree crew to come and cut vines that are covering the secondary wire. What a load of B.S. this is horrible and it’s hot as ever in my house
Terrible experience with attempting to login to their site. When I finally got connected with a person, was told the system is being updated. How about notifying the customer of any system updates and that the site is not working. Hire a company that knows what they’re doing to fix your website login issues.
I have been trying to transfer service as I am buying a property currently serviced by them. I have waited on hold for at least 1 hour every time and both times the line goes dead after about 1 hour and 15 minutes. TERRIBLE CUSTOMER SERVICE.
Today (11/26/2019), while I have been waiting for an agent for one hour. I decided to give 1 star. Guess what? It looks like I gave 1 star rating to them 3 years back for the exact same reason!. I have never felt more confident, justified and guilt free before on giving a 1 star rating!
If there was zero star, I would give it to this company and it should be well deserved. They ask for a security deposit when opening up a service but the transaction is handled by western union which charges you additional processing fee. Worst company ever…
Terrible customer service, trying to get electric turned on and I’m talking to a supervisor. I didn’t have my card on me to make the payment she said call right back, it was 4:30. I call back at 4:47 and man answers and tells me it’s too …
There is no way to contact customer service if you are hearing impaired. No online service with chat.nothing.there isn’t even an email.
I’ve lived in Rochester NY, NYC and Pittsburgh and Duquesne Light stands out as the utility provider with the worst customer service I’ve ever encountered. …
How does a company host the LARGEST HOME SHOW IN western PA. But has the worst customer service. Now I’ll admit I’ve had some amazing people, they just don’t notate the account apparently. And when I call here it’s like I’m always calling for the first time. A security deposit based on previous owners usage. Are you insane.
HORRIBLE. Call… ask for a call back not to wait. get call back… wait on phone for twenty minutes with loud blasting fuzz for hold music. CSR was miserable and they charged me a huge security deposit and i just checked my credit and it’s in good standing. not a fan at all.
Power is out all the time. If you are blessed to have a choice never side with Duq. If you’re unlucky that they have a monopoly in your area be ready for power outages at least once a week from during rain season. …
Garbage company. Monopoly in Pittsburgh. They never pick up the phone. Took 2.5 weeks to turn my power on because they needed proof of my studentacceptanceletter/lease/ etc. Thank god I only had to suffer no electricity for 1 week becos I did this 2 weeks in advance before I arrived
Worst power service ever in my life. They don’t do their job and customer is helpless. For them, the customer is worth nothing. It would le be great to have another power company in Pittsburgh.
This electric company is by far the worst electric company on the face of this earth!! I hope all these worthless f*****g people loose there jobs! She says sorry were having a high call volume. My azz you have a high lack of intelligence …
Terrible company. Absolutely and irrevocably evil and terrible. Xoxo
Katie was very professional and very kind and helpful. My electricity got turned off because of the last tenant at my house didn’t pay and Katie was amazing and turned it right back on. I really appreciate it Katie considering I have a 70 …
If it were possible to give negative stars I would. This company has horrible customer service and no competition. They charge higher business customers higher rates and include extra fees. This would be fine if the extra charges were usage …
One bill I had was outrageous. They clearly gave me a bad meter reading because my electric bill was more than double what it normally was. Trying to talk to them to figure out what happened was worse than paying the high bill. They refused …
I WISH I COULD GIVE A NEGATIVE STAR!!! No competition, my way or the highway type of deal. They have run bills until way after you move if you don’t keep services. Customer service sounds nice on the phone but really can’t do anything to …
I didn’t even want to give a single star to this company’s service. If there is an option — zero star, I would definitely choose that! I called more than TEN times but no one answered. I file an online request to start new service but it …
Worst customer service ever had. Rude and inpatient representative. I Tried very hard to solve a wrong billing problem by calling them a couple of times . Nothing was solved and eventually they just pretend to solve my problem and hang up …
Worst customer service I have ever encountered. The customer representatives are rude, unhelpful and untrained. I tried to start a new service. Apparently their IT system is down so nothing can be done. This went on for 4 days, …
Very inconsiderate female employees. Spoke to 2 . They both asked me to stop submitting requests for outrage update. There was nothing to be done until the next day. Customer Service was closed. If I have a medical emergency get a Doctor to submit documentation. My husband and I went to the E R and he was admitted to the hospital.
Just got off the phone with them and the customer service representative was EXTREMELY rude and had an attitude from the very beginning. Then, she had no clue what to do about my problem, so she deleted my account and told me that I would have to create a new account. LAZY, RUDE AND NOT KNOWLEDGEABLE.
Still waiting for my deposit from late April; early May !!! I’m now going to the BBB to get this resolved hopefully. They took money from me that they didn’t have a right to. It’s literally almost three months I’ve been waiting for this …
Being a landlord i acquire 3 more rental properties within last 2 years. Every time i send my landlord/tenant service transfer agreement with ALL my properties address to nake sure that I do have it in place. Today one of my tenats moved …
Contacted Duquesne Light for my new apartment 1.5 weeks ago. Still no closer to getting service. The problem is that I work and the only available time frame is “somewhere between 8am and 7pm.” According to them there is no other way that …
WHAT THEY SAID! I have been trying to contact them for days and still nothing. I finally hit the option to report a dangerous condition and I got someone. I told her that their phone services were not working, but she was obviously mad …
I would rate this company a 0 because it is not even worth 1 star. It takes them 5 days to get back to you even if you are left with no electricity, refunding takes another 20 days i am not sure why! they never answer when its emergency! …
This is the absolute worst power company in the state of PA. The power goes out regularly. When it does it’s out for hours. This company’s customer service is nothing more than an answering service. This company’s infrastructure is outdated and not maintained. They only act when there is an issue.
HORRIBLE SERVICE. I never write reviews, but the amount of times I have asked for a call back I never gotten one. Then I been on the phone for over an hour, just to be hung up on. Tried again and STILL waiting on the phone for over an hour. …
It clearly shows on their website that they revived my payment, but yet, they can’t find it. You have to wait 24 hours for someone in charge to call you back. They are the worst utility company I’ve personally ever dealt with. We need more electricity supplier choices in Pittsburgh.
We were only one day late making a payment, and instead of just using the phone and calling us, someone just walked up to the door and told us that they are shutting off the power and that we had to pay double the cost in order to have it …
We have been overbilled twice in the past year: once when they misapplied a refund of the security deposit on our commercial bill, and once when they had a “meter problem”. Trying to get a hold of anyone in billing or customer service …
I wish there was a way to give negative star. I have been using the company for over 5 years since there is no other options in my area. I am barely home and all my heating/cooling systems are controlled remotely via wifi. Yet, I receive …
Their slogan “WE DON’T JUST POWER YOUR LIGHTS,
WE POWER THE MOMENTS YOU CALL LIFE.” is more like
“WE DON’T POWER YOUR LIGHTS, …
Talk about pure 100% legalized CRIMALS. Ok, so i moved into a new house this January, and before moving in went to get the utilities put in my name. So to start with they of course took off most of the week during the holidays so when i …
I’ve had power outages of 10 hrs, 21 hours and 41 hrs as well as outages at least once a month for anywhere from 15 min to 6 hrs in a span of 3 years. THIS IS NOT SAFE AND RELIABLE SERVICE!! Upgrade your system!! We pay thru the nose for third world service! I’ve lost $100’s in lost food and hotels. DO SOMETHING!
It barely rained today and my power is going to be out for 48 hours???
Currently smack in the middle of the worst customer service. Trying to get electric put in my name at another residence. Simple? Yes it would be, if Duquesne Light had enough people working, instead, I’m in voice menu hell and terminal hold …
Been fighting with these jags for 2 years over my address. The have the numbers right but the wrong street. Since my mailing address is correct but they have the wrong service address they are trying to charge me more since its “not my …
Currently can’t get to my house due to live wires in the road for over two hours. This all started because a tree was falling on a power line after the storm, and despite the homeowner calling them to tell them, they still turned the power …
Amazing customer service, assuring you your problems are minor, conveyed in an aloof, condescending tone. Only Duquesne Light features 24 hour blackouts to “update” their grid which no other power company can deliver. I’m sure most of you …
Awful service. I called back after receiving a call about an “urgent notice” on my bill, except I DONT HAVE ONE. I’ve never had a bill from DL in my name ever – or so I thought. Turns out my ex put my name on the bill in addition to his. I …
Duquesne Light is not a customer centered company. I’ve been a customer for over 4 years, have never been late on a payment and haven’t needed to contact them very often, but when I have, their wait times are appalling. I’ve had simple but …
These incompetent clowns actually shut off my power on a Friday after I paid my bill that Monday. I called their customer service line, absolutely furious. Do you know what they said to me? …
I have been trying to resolve my online account information for three weeks now. Every time I call to speak with someone and I mean every time I get transferred to a dead-end. The end result is always the same. I spend an hour on the phone …
Very poor customer service. I wanted to know when we would receive our first bill, as we think we should have gotten one by now. They put me on hold for an additional 15 minutes after my initial wait just to tell me my husband would have to …
If I could give Duquesne Light Company a fraction of a star, I would.
From the very beginning, I ran into so many issues with this company. First of …
When your bill’s due date is Monday, February 25, you’d expect to be able to pay it online that same day, right? Apparently, DLC requires you to pay your bill 72 hours before it is actually due! The bill in the mail says it is due February …
The company has very inefficient processes. I have been trying to activate a service since October 11th, and there is still no power in the apartment . 11 days later, and no one can tell me the status of the application, whether they got it …
Outages nearly every month, often over 10 hours long. No customer service at all on weekends, I have to get updates on my outage from the local news. …
There is virtually no customer service. I only wanted to pay my bill and since their account numbers have changed and I didn’t have the new on hand, an automated service asked that I enter my phone number if I could not enter my account …
Would give negative stars is possible. This company is a scam and a joke AND they have a monopoly over PGH. DLC is run by a bunch of demons willing to pinch every last penny out of the unfortunate souls stuck using them, they are truly enough reason to consider moving out of Pittsburgh.
My daughter goes to Pitt and she got an apartment this years.
Her first bill was over $300 for a two bedroom apartment and she has gas stove and no laundry. …
Terrible Customer Service. Forget about using their website, app or calling them to pay a bill. The website does not let you login, once you have created an account. The app is the same. Also, you cant pay a bill without logging in. I have …
I been trying for 2 weeks to get my service transferred over to my new house and every time I call the hold time is either 2 hours or more long or nobody’s answers. And what kind a major business who does business with customers have office …
Honestly the worst customer service I’ve ever experienced. How this company is the only electric utility around is beyond me. Never waited fewer than 50 minutes on hold to talk to an actual person.
Day 5 without electricity. We have spent over $500 on hotel rooms and food. Not counting all the groceries we’ve lost. We have had to pack up two dogs every night this week to go to a hotel. I am a severe asthmatic and I’m 7 months …
DLC is very slow in fixing power outages. One would think that they prepare for storms, windy days, and heavy rains which usually cause massive power outages, but no, they are not good at that. We’re now used to having these problems once or twice a month, esp. in winter.
Called for information about “WATTS CHOICE” program. Robo-answer; no option for “customer service.” Pressed “0”, which got me onto hold for 45 minutes. The woman I spoke to was fine, but of course the program I’m interested in has been …
I had a technician arrive this morning at my place of business as I was checking out two customers. The technician entered the store and asked where the electrical room was. I said I didn’t have one in here but the fuse box was in the …
Recently had my meter removed from my garage for repairs. Called the help line to tell them the meter is being removed for electrical work and renovations on the garage. Get charged for the first month after meter was removed stating that …
Lisa from customer service has a serious attitude and will scoff at you on the phone. Ive been trying for 2 weeks to get my service transferred to a new tenant. Worst customer service and complete disconnect between staff. Not to mention it …
If I could leave zero stars, I would. My first bill from them in a one bed room apartment had been incredibly high and my partner and I preserveered got second jobs just to pay them along with our internet. We held back on our A/C, …
Been with this Company for over 30 years find their Service to be Fantastic. Excellent Customer service. Pay your Bills on time they are a Business not a Charity. Pull yourself up by them Bootstraps. Live within your Means.
This company oozes the words “corporate unprofessionalism.” You are not able to make payments online of the same date, so if you try to make a payment online for the day it’s due forget about it. You will recieve a late everytime. When you …
Some of the most unprofessional online service I have ever seen. My roommate paid our bill online 2 months ago, and we got a confirmation email after we paid it, but the next month we got a bill for last month’s bill and this month’s bill …
Horrible customer service. Today marks the third time in the last month I’ve had to contact them. I moved and wanted my service transferred. First, they didn’t put the new address in my name, so I called about that. I received a bill …
I have been a customer at two residential addresses over 10 yrs. Generally speaking, Duquesne Loght is average. However the fact the lines of communication are so limited – just CS phone line, which at times takes hours to get thru- is so …
THE WORST Electricity company I have ever seen!! I will give them 0 star if allowed. …
I’ve literally tried to get my electricity on for over a month. I’ve been strung along through every step. Each day I call back, and they repeat the same generic “someone should be giving you a call back today or tomorrow.” AND I HEAR …
I closed on my home in the evening on 7/9. I called the next morning to switch the electricity to my name 7/10. The woman on the phone took all of my information, and concluded that she did not have sufficient information to complete my …
We just bought a house off of a family member and have to go 24 hrs. with out power because they couldn’t wait one day on a miscommunication of service change dates. Really bad part is they already have our money. As soon as I get my money …
There is one word that personifies my experiences with Duquesne Light, specifically their customer support – Liars. …
0 stars. They shut down my electricity after I forgot to pay one month over my 25+ years of paying them. Then they charged me a “deposit” of $400, which they said will only be refunded after 12 months of perfect behavior. After 25+ years. …
I was getting assistance through cap, according to your income, you have since changed to usage and my bill went up by $20, which I’m still grateful but after changing the way I use the electric, which was suggested by a representative from …
I called because I received a notice I had requested to stop service. I received this notice the after business hours the DAY I had apparently requested this, but I NEVER requested this change. I called the emergency line to report this, as …
No one emailed for reply to any employment opportunities after csr exam.
Wow. This utility company made my life a living hell and almost cost me my job. I set up utilities in MANY cities all over the U.S. and nobody has ever lied to me, cost us more or cause more problems than this company. I have collectively …
Me and my Fiancé moved on to Elaine Dr a year ago and i can’t tell you how times we’ve lost power. Recently, we’ve been loosing power like every day it seems like. It’s honestly the most ridiculous thing i’ve ever experienced. It’s such an …
Paid balance in full to restore electricity (2 weeks late on payment……2 WEEKS ONLY) and although balance was paid before 5pm, they left electricity off and ruined hundreds of dollars of food in my freezer. …
In 5+ interactions with them I have received excellent service. I have screwed up a handful of things, and when I called before the problem could be remedied, the man who answered was extremely patient, polite, friendly and even offered an …
This is what neglecting infrastructure and throwing those costs at break-fix looks like. Archaic systems with their disaster recovery solely being “we’ll anticipate lots of breakage next week, let’s tweet”. …
Yesterday’s storm proved to me that DLC fixes outages by priority of neighborhood. Hazelwood and several other neighborhoods were without power for more than 10 hours. I have seen with my own eyes that Greenfield is more important than its …
Tried the online service transfer since they seem to prefer that and it didn’t work at all. I haven’t had electricity in my new apartment for a week now. When I called, the customer service rep. was really rude and giving me attitude. They …
My name is attached to someone else’s address and no one is able to explain to me why that is happening.
I am moving and had to interact with Duq light many times. It is almost always a 40 min hold time. They said they would replace a cable so I agreed to have it fixed for sale of my property and someone came out and said they would not fix …
This act of getting power restored by this company after a storm is deplorable. I believe they prioritize power restoration by RACIAL and ECONOMICAL standards more than severity.
I have been trying to set up my electricity in my apartment im moving into next week for a month now. When you apply online, they tell you to call customer service. When you call customer service, they tell you to apply online. Now I move …
I own a real estate development company, and have to deal with utility companies and contractors on a daily basis. I have never had to deal with a more negative customer service department than Duquesne Lights. I cringe each time I have …
I would give this place so many negative stars if I could. They shut my power off WITHOUT NOTICE, I’ve been on hold for 45 minutes now trying to figure out what even happened. I have 2 children I have in my home and they gave me no …
I have set up electric service in many cities and I have never seen the kind of BS I am getting with this company. They couldn’t verify my credit because of a mystery freeze on my credit (thanks TransUnion!). After I cleared it up, they …
One of the units in our condo complex had flickering lights. Duquesne Light came out, noted that they couldn’t fix the problem, and then subsequently shut off the power to the ENTIRE condo complex because it was a “liability”‘. Isn’t it a …
If I could possibly give 1/2 a star I would. How is there no one else here? It’s comical how bad this company is and how accepted it is. …
Tina is the worst! We have a landlord agreement to have service transferred back into our name and they literally always just shut it off. This company is the definition of unorganized
Horrible service highly overcharged it’s the worst electric company I’ve ever dealt with I had West Penn for my entire life never ever had the problems I have now
I would rather stab three forks in my bread toaster after a full hour of toasting bagels nonstop than work with Duquesne Light ever again in my entire lifetime and I hate everything about them. …
Duquesne Light somehow manages to be exemplary in its inadequacy, with our building somehow having a power outage in perfect weather that took 16 entire hours to fix.
I am sick to death of these power outages! They make me sick. It’s to hot and they take forever to restore. Basically wait all day to get power. Makes no sense! I pray for another light company because I am sick to death of this company
If I can leave a -1 review I would.
Your employees didnt do there job right!
You employees put 2 or 3 of my payments to the wrong address when i sent …
I really wish I could give them nothing. I continuously keep getting shut off notices the day of/or before they are due and then when I want to call I have to wait over an 1+ hours to get a rep. The one time I asked the rep for a callback …
Based on these other reviews, its kinda good to know Im not alone in this very frustrating ordeal. Overall, this company needs to seriously review and change their customer service/management. …
Where to even begin! When I moved in in March, my building’s landlord handed me a paper application for DLC. Got that notarized (why?) and sent out, no confirmation via mail or email. …
IMPOSSIBLE TO REACH CUSTOMER SERVICE.
I filled out an online application for an incorrect address by mistake. After completing a new one correctly, I tried reaching customer service to cancel the …
Not one, but two service transfers have been botched. Which meant my landlord and I were both receiving bills, both from the same place and different amount. …
Literally cannot get through to transfer service from my roommates name to my own and every little thing seems to cause power outages. Most unreliable provider I’ve ever had.
Absolutely horrible. Paid my Bill, went on vacation, came home to a letter in the mail saying they didn’t receive my payment (even though I paid it online and it is showing on my account as received and also was withdrawn from my bank …
I have found the service fairly reliable, but that’s it. The residential electric rate is $.15 per KwH, which is about DOUBLE what Penn power charges if you drive 30 minutes from here. …
Duquesne Light has the worst customer service available. If they don’t immediately hang up on you after claiming they can’t hear you, then they tell you to call another number despite the fact that I am a Duquesne Light customer calling …
F this place. Was told wait was 40 mins. It took 2 hours. As soon as it finally called Crystal answered and hung up the phone as I said hello! She deserves to be terminated immediately
If you’re power is OUT you can report it using your smart phone. Sounds good except one small little thing.. the mobile site page for reporting it is seemingly an endless loop that doesn’t let you advance to the next page.
Horrible just horrible. Infrastructure is WEAK. The wind blows and power is out 48 hours+ in 90+ degree heat. Pittsburgh is literally one wind gust away from a city wide black out. Duquesne is failing their customers, overall service is over priced and unreliable.
Duquesne light is one of the worst companies that I have ever encountered in my life. A tiny storm came towards Pittsburgh, and we were out of power for three days. They published the wrong estimation of when the power would be resolved …
They dont have enough CSR, and from what they have just a few can be really helpful. Even though people need electricty 24h a day, DLC only offers support for very limited hours. No respect for customers. And if you have a foreigner accent, good luck!
I spent almost two weeks trying to setup service with duquesne light, don’t bother filling out an online request nobody will get back to you. I also spent an accumulation of hours on hold. I finally reached someone when I called at 8am, so …
I was on hold yesterday upwards of 3 hours. You don’t offer a return call and play the same muzac over and over. I simply needed to discuss a small item of business and was on hold so long, my phone battery died. I then tried today—as I …
Wow! I have lived at my address for 32 years. I have done nothing different in all of those years. But last month and this month, my electric bill has DOUBLED compared to last year, and it the highest it has ever been. I guess this is legal, but to me, it is greedy and gouging.
sat on hold without talking to a single person for over THREE HOURS today trying to get power turned on at my new apartment. Now we won’t have any power until Monday— assuming they even answer my call then. I called at 2:30 and was on hold …
I received a 10 day shut off notice for May 23rd with a due date of May 31st. How you going to threaten to shut off the electric 7 days before the due date? The website payment gives me a confirmation but it hasn’t posted to my bank …
Four the last five months there has been a problem with my bill through no fault of my own. Today I have spent five hours trying to reach a human being to no avail. My blood pressure is now so high I may go to the emergency room.
Consitant outages, most recent one fried my computer and cost me about $500 in wages on top of the computer damages. Coming from florida to see how pathetic this power company and grid is that it goes down every LIGHT rain its shameful, especially with the rediculous rates they charge around here.
Worst service I’ve ever experienced. There is a blackout every 3-4 months even in light rain weather. Are we going to have zero lights in winter again???
It is 64 degrees outside not too hot not too cold and Duquesne light can’t seem to keep the lights on. No wind blowing or anything. Lights been out for hours and nothing seems to get done. Worst company ever.
My Sister hasn’t had power in over 12 hours. I live 20 minutes away and have Penn Power and mine was back on within 4 hours. This company is terrible and doesn’t deserve any stars. The fact Pittsburgh forces this company on people is baffling!
Worst customer service when dealing with discrepancies on bills. Was sent a confirmation number and everything they had received my payment and was then sent a letter saying I never paid. Even provided proof from my bank the amount was removed from my account and was still forced to pay them twice for one billing cycle. Horrible.
They left my house without electricityю The Duquesne Light Team not came back and connect my service after inspector approval
3:00pm. I called Customer service She told wait 3 days.
If I could give a negative star review, I would. We had a leg of electric go out on June 11th. We ultimately needed a new underground line installed. We contracted Chris Hogue (an electrician based in Valencia – whom I cannot recommend …
I work from home and had my power cut out at my complex today with no warning. I call the landlord and let them know, and they say Duquesne apparently had a planned outage for repair but did not let me landlord (and by extension and tenants …
Worse electric company out there. Any rain moving through and the lights go out for hours to days. I recommend you never stock your refrigerator with food during the summer months here. You will lose everything due to the continuous outages …
12/23/22. Temps dropping to 5°f and 30+ mph winds. Power went out at 6 am. Back on by 11 or so. Props to these guys. Thank you.
I dropped a friend off to pick up the Kia Forte that she purchased. She was extremely happy and satisfied. I personally did not have a transaction with this place
It seems recently that my power goes out every other week. It wasn’t an issue before but the last 3 months it’s been every other week. How about a fix that actually works instead of a bandage that breaks every other week? Update 1-12-23 …
A customer account holder of 28 years, more recently on CAP…
As a part of this program, DLC has received large block grants every other year due to my age…Because of a lapse in this coverage ( a mere $60.00 ), DLC went …
On a Friday afternoon, much of the electricity in my house went out. I called Duquense Light’s customer service department. The employee said that she was aware of no problems, but she put in a ticket for other employees to investigate my …
If negative stars was an option I would have chose that. They installed a telephone pole on top of my main sewer line causing tens of thousands of dollars in damage. After almost 2 weeks of finger pointing I finally found an email that was …