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Read More| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9:30AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9:30AM to 5PM |
| Friday | 9AM to 5PM |
990 S Fair Oaks Ave, Pasadena, CA 91105
(Translated by Google) Very good bank good service very friendly and reliable
(Original) …
(Translated by Google) They take a long time to answer you on the phone they never answer in Spanish I spent up to two weeks to be able to talk to someone …
Stay away,,,,far away,,,
Sock
Excellent Service
Awesome experience and very helpful!
They drive me crazy. So inconsistant !
The best banking place I ever had, for 32 years now, I’m loving it!
They are always nice when I go their.Even helped me when my new business,employer spelled my name wrong.
PLEASE DO NOT BANK WITH THIS CREDIT UNION. THE CLERK ARE RUDE AND STUCK UP. THIS BANK IS ALWAYS GIVING ME ISSUES.THE HAVE TROUBLE CUSTOMER SERVICE.I HATE THESE PEOPLE.
Horrible customer service not helpful at all DO NOT USE THIS COMPANY wish I could rate them 0 stars I will be refinancing asap at any other credit union 👎👎👎👎 …
Worst bank I’ve ever had, they locked my debit I can’t get any money out I’m so frustrated with this bank
Awesome credit union when I have to make payments and if I have specific questions or concerns I always work with Alex Saldana. Love this credit union!
STOP PLAYING GAMES WITH CLIENTS ,,,,YOU ARE NOT PROFESSIONAL PEOPLE,,WE SHOULDN’T HAVE TO CALL 12 TIMES FOR A MINOR ISSUE 😑 YOUR PHONE OPERATOR ARE LAZYYYYYYYYYY😒,,,SLOBS …
I have multiple accounts here and have always found everyone incredibly knowledgeable, courteous and helpful.
Worst branch only has Pasadena need to open other branch’s in Long Beach ect. There app is in the Stone Age limited things you could do.
E Central Credit Union has exceeded all my expectations….. so glad I made the switch from the “traditional” banks.
Excellent Service and very fast service
Always very friendly and helpful
I’ve been a member at E-Central for more years than I can count. I have seen them grow and become stronger as an institution in that time. I mostly enjoy the personal service when needed and their willingness to be helpful.
This credit union is probably the one with the worst customer service, it’s a shame, not worth putting your savings or having a checking account with them
I recently purchased a vehicle. I was approved for a loan at E-Central and my experience was outstanding. Charles Bautista provided excellent customer service and walked me through every step of the process. Thank you E-Central and Charles for all that you did.
Not happy with E-central – BEWARE !
Now charging ATM fee’s at 7/11 Never did before.
I will be closing both my accounts. They said it’s ‘the machines’. …
Phone system hard to navigate, not able to get a hold of a live person, they changed credit card providers and not able to easily set up auto payments. I don’t know if they changed management but they are very poor!!
I have had a account here since 1995. With so much fraud these days they know my spending and call to check if its me. I have been hit 3 times and each time they got me my money back. I love the customer service here.
Just completed a mortgage refinancing with E Central. Everyone was professional and kept me fully informed every step of the way. The deal was complete in 30 days. Last time I refinanced with a major lender it took almost 18 months….that’s another story. Highly recommend E Central Credit Union.
I have been waiting for since 2005 for the pink slip to my car. Every time I call they tell me they have submitted a request to the loan processing department and it is now 2014 and they are still telling me this. This company is the most …
If I could give this sorry excuse for a credit union a big fat zero I would! Horrible customer service and extremely rude. Hey E CENTRAL how about calling before hand and informing the customer a hold is being placed? Do yourself a favor and avoid this credit union at all costs!
I have been a member for years. Alittle disappointed with using mobile to deposit checks. Very misleading when it says 2 days and then check doesn’t drop for 4 days . I think the information communicated should be more clear for the …
How can I say this very simple 🤔,,,Don’t give them your business,,,,your information not in a safe hand, they hire these Crocks and they cover each other,,,,,,I got a response from someone 4 weeks ago Claiming that’s we’ll get back to you,,,Still waiting since then very patiently,,,extremely UNPROFESSIONAL. …
Horrible Customer Service!!!!!…phone lines don’t work…..they’re automated system does not work, it continues to say that it doesn’t understand and they finally answer, they hang up on you. I have been trying for 49 minutes, just to …
Became like other Banks! charge for any little thing starting with balance below $100 on checking when there was no Min. required last year, if a payment is made with out funds on checking account you get charge $29 even if you have money …
Very bad customer service, the phone system said I’m the first in the call they take a long time to answer and hang up, call again and the person answer don’t listen what I said or my concern, is not the first time this happens but I think this time I’m tired for the customer service
When I walk into E Central, I feel immediately at home. The integrity, teamwork, commitment, honesty, respect, service, and professionalism of all staff members exceeds all expectations. I have been dealing with big banks for over thirty …
The ladies at this branch are awesome my cousin was dealing with fraud and their patients and help was spectacular thank you ladies so much for your hard work and dedication to show phenomenal customer service and support.