Categorized under State Government-Transportation Programs. Current estimates show this company has an annual revenue of $2.5 to 5 million and … See more
Read More| Friday | 7AM to 7PM |
| Saturday | 8AM to 2PM |
| Sunday | Closed |
| Monday | 7AM to 7PM |
| Tuesday | 7AM to 7PM |
| Wednesday | 7AM to 7PM |
| Thursday | 7AM to 7PM |
22 W Loockerman St # 24, Dover, DE 19904
(Translated by Google) Excellent..
(Original)
Excelente..
(Translated by Google) I really like the service you provide
(Original) …
(Translated by Google) They are bullies!!! From $1 it shot up to $50 dlls that’s a robbery …
Scam, EZPass works, passed 1 toll which is $4, sent in dispute, said they couldnt process it, now my fees are $91 for a toll that they failed to pick up. All past tolls on that same trip worked fine. Based on these reviews, im not even going to bother contacting support as they seem to not care. Waste of time.
AWFUL system!!!!
It was not good
Wonderful
I need to get it. Saves time and gas.
Very professional and assistive.
Excellent Service
Customer service was poor.
Very polite
No answer at 800 number what the xxxx
Thank you 😊 …
Fast and friendly service
Excellent customer service. Easy to work with.
Very pleasant and charming customer service.
Useless absolutely no help at all I wish they would join us in the 21st century.
Was helped by Robin, she was very helpful, professional and courteous!
So thankful for Myneshia for the excellent customer service.
20 minutes on hold… Never going to get that time back. Guess I’ll just hang up.
one of the worst systems to try and update. does not to correct information or remove information.
Awful customer service. The person I️ spoke to was very rude and not helpful at all.
It was so easy to get a Ez pass
Not the friendliest people. I said hi and they just looked at me. I asked for two sets of Velcro stickers and only got one.
Such waste of time…will go back to the coins. Not worth all the frustration and endless calls in all states I am going through.
Had an issue and they fixed it fast. They were very pleasant
Had a loooong line waiting to be seen and the ladies behind the counter are to busy on their phones looking and showing eachother pictures. They were rude and very unprofessional.
Everyone was so helpful and friendly. I came away with a feeling of satisfaction and positivity that my problem was taken care of correctly.
Trying to call ezpass to update my license plate. Phone system is down and I can’t log in online.
This is during work hours. Absolute incompetence
Good luck finding a change machine that works in Delaware. Or a human in Pa
I intentionally use Delaware EZ Pass instead of PA or NJ because they have humans on the phone who are knowledgeable and customer focused. I don’t know what these other reviewers are talking about.
After receiving numerous violations in the mail, I spoke with Georgette who was a great help. Good customer service is always appreciated. Thank you Georgette 🙂
I tried to open an account online and the system directed me to call customer service. After calling CS I was directed back to the website. You will never guess what happened. On second thought, you probably can.
Ladies at the counter are very friendly and fast.
Needed new passes for all my vehicles…they took care of it very fast! Thank you EZ Pass!!
travelled on 1-95, drove into a bay that said ezpass and cash… it was unmanned. I sat for a few minutes waving trying to raise someones attention until cars started lining up behind me… I drove through and 3 times tried to ring in a payment with no succsss 16/Mar/16
You put ur money on ezpass today an then go threw a toll an it says unpaid…it take 24 to 48 for system to update ur account…that leaves me paying a toll fine….if I pay today my toll should be paid today..not take 24 to 48 to update…very poor system…
I have always been able to park right out front.
The staff there are very nice and proficient.
In and out within 10 minutes.👍 …
Simple enough job which the woman accomplished in less than 5 minutes. But her attitude was condescending and rude. I see more and more of this.
The EZ pass is something you just have to have. This is a State of Delaware office. Like all government agencies, they have their good and bad people. So in person, they are OK to deal with. When you call on the phone, it is hit or miss. I wish this was a privately held company.
What an absolute joke. I am sure if you are reading this, you already understand what a terrible company this is. I ran the toll, which I understand is my fault, instantly bought an ez pass and called every single state to pay for my fines. …
horrible!!!!! Even when you have money on your account, because their system obviously doesn’t communicate with other states (ie NJ) you get a violation. Nor can you speak to a human to explain the situation. And there is no automated …
Dealing with a 4 dollar toll that was ballooned up to 54 dollars because they want to milk out of state residents. There need to be better alternatives than this racket.
EZ Pass DE continues to fail at customer service and at record keeping, and continues to charge my credit card and account for a plate that acknowledge I have removed from my account. They may be the most incompetent organization I have ever encountered.
Worst customer service. Their attitude on the phone is ridiculous and they aren’t helpful at all. Need new staff or management.
Very courteous. Extremely helpful for me.
Unfortunately, the convenience that one would get from not having to wait in long toll-lines is cancelled out from having to deal with Delaware E-ZPass customer service. With limited customer-service hours and service and awkward personal …
Would be “0” stars if possible. Their automated email system for “I forgot my password” took 2 days to send an email. 2 days that led me to go from “low balance” to “negative balance”. Who the heck remembers their E-ZPass password!? I log in like once every 3 years when my bank issues me a new credit card. Totally insane.
Really horrible service! When your balance was low, you never received anything to warn you that your balance was low. When you as a first time run a long distance and got balance low, They sent you directly a bill of $54 instead of $4. …
I just had one of the most pleasant experiences with E-Z Pass.
Called & spoke to Tammy, had multiple issues to discuss.We needed new transponders, took one car/tag off our account, added 2 more. She made it a very simple …
Customer service representative will hang up on you. Toll system is so out of wack.
Been on hold for almost 3 hours. Just to ask a simple, easy question to verify what I did is correct. Worst customer service / waiting / response system. There is no way ALL customer service representatives have been busy since 7:45 AM. This is ridiculous!
Delaware makes it virtually impossible to pay a toll violation if you live out of state. Had to drive across country to get online assistance. On hold in excess if 45 minutes is ridiculous until the 48 minute mark, when it hangs up. Not …
This place and their staff are a joke! Ripping off customers and no refund do to their screw up. And the manager what a clown hung up on me .
The worst customer service on the planet. There’s no reason why I should be receiving toll violations when the ezpass never comes out the car but I can clearly see on my bank statements that money is coming out to pay for this service. They …
Great and friendly service! I forgot her name, but she helped me with an issue I had with a toll violation due to me not adding a vehicle’s tag to my account. She really made my day.
horrible customer service paid for a new transponder 7 weeks ago and still have not received it. i call every week and ask about it and no one has a answer for me very rude customer service 2 black ladies at dover office are rude and not …
extremely hard to deal with if you have a problem been trying to get problem cleared since August 13 no results yet tried by phone and in person twice
As someone who’s in Customer Support, I know these jobs are hard. In fact, I commend these people for doing what they do on a daily basis. I spoke with a representative and spoke kindly to him about his position. He seemed stressed in the …
They make getting the ez pass easy but beyond that, not user friendly. For an organization that is making un-told millions upon millions of dollars in tolls, you would think that initial online account setup would actually work and not …
The building easy to find if you follow the signs posted. The building itself is nice and roomy. The parking seems to have some construction in it and have limited parking. Hopefully construction will be done in the next few weeks (or month or two).
They have the wrong EZ pass account not once, not twice but 3 times I have received a citation. I have provided the necessary documentation but to no avail.
Just trying to update my credit card information and wow what a hassle. How hard is it to have someone answer a phone to answer questions. What a joke Ezpass of DE.
Extremely rude staff. Had to call several times for them to send me email to make an account online because they kept misspelling my email.
I’m being charged for a toll on a license plate that was turned in over 2 years ago. The explanation given was I didn’t remove the plate from my account. Plates in Delaware are recycled but they are pretending that they don’t know who the …
Had to call Delaware E-Pass regarding a bill, spoke to Makayla, excellent customer service.
The ezpass system is convenient when traveling, but I have an issue with their automatic replenishment system. You are not able to specify an automatic replenishment amount lower than your average monthly useage. You can specify a lower …
To start one star is being generous. I recently received a toll violation for $1 which I have EZ Pass in my car this quickly escalated to $88.50 charging me for fees to include violent Criminal fee of $15?????. I was told to go to the DMV …