E-ZPass® is an electronic toll collection (ETC) system that allows you to prepay your tolls, eliminating the need to stop at the toll plaza. The system … See more
Read More| Friday | 7AM to 6PM |
| Saturday | 8AM to 12PM |
| Sunday | Closed |
| Monday | 7AM to 6PM |
| Tuesday | 7AM to 6PM |
| Wednesday | 7AM to 6PM |
| Thursday | 7AM to 6PM |
1150 South Ave, Staten Island, NY 10314
work badly. and steal your money
Latoya, you was very helpful and kindness, thank you very much for all your help
Just excellent service,window #1 . She 👍👍👍👍👍👍😂😂 …
Super nice service! Huge thank you!
This location closed until further notice
Nasty, rude, careless & useless people.
I still stay in the line more then 1.5 hours.Unbelivable ….
Great seeing its closed
The worst customer service in the ever
This place is disaster they stole my money. Not even 1 star
The security guard watching movies on his phone is such a rude POS.
Nasty customer service people. They talk down to you. FIRE THEM ALL!!
Except for the busiest times its very quick efficient and professional
In and out in about five minutes. Professional and efficient. Go early.
Easy to miss it and there’s a long line but it moved quickly enough.
Government beauracracy at its finest!
Great customer service. Keep it up !!!!
Biggest scammers! Worst company in the world!!!
Avoid this place. They are unorganized and incompetent. Better off going to brooklyn.
Epic incompetence. They only way to provide documentation is by fax or mail.
+45 minutes waiting on line! unacceptable!! 15 windows for service and only 3 people working. Worst service ever.
They have literally the worst customer service
Ezpass office is closed due to the virus.but call center is still open
security is lazy and don’t enforce handicap parking spots.
Everything would be good if they had bathroom around. Would never use their service unless I have to.
The fees are ridiculous even worse then the wait
lines are long. lady left me at the window and said she will be back in 15 minutes after her lunch break.
The best place in the city. Friendly staff. 😌 …
Fast, courteous and efficient service. Am very pleased with EZ Pass customer service.
They were very polite and helpful..I will recommend anybody wanting EZ Pass to go there..
The single slowest customer service I hope I’ll ever encounter
They stole my money too! And when do they plan on reopening???
No open
Lose days trying to make a payment, and bad customer service personal
Terrible, we use E-ZPass because we have no other choice. I hate Ezpass
Really nice customer service, took time to explain everything including packages for tolls, over all amazing experience.
Literally one of the worst organizations ever, everything is so difficult to use and things are terrible
I haven’t seen a worst customer associate than this set of people .
Anytime I’ve had to visit E-ZPass, they are always so nice and helpful.
DMV sends people here but the office is closed
It has quick lines, and is very clean. The customer service is excellent and friendly. I highly recommend going here.
when they open？i still liveing staten island！they just cancel discount
I want add sir plan to my account,how can I do it now?anybody know it ?and how long it be can finish my application?thanks
Service is excellent, staff explains all details, the line was short. My experience was very good and quick.
Would leave 0 stars if I could, they are thieves!
every village in NY must have sent their idiot to work at ez pass
They are crooks, overcharging for trips people haven’t even taken yet. I hate them. A lot.
I wonder how can you rate only E ZPass location in town. It is what it is. Just as any municipal offices, try to stay away as much as you can.
This office is not open yet but good said is open .
The worse customer service ever !! I asked the lady if she could repeat herself because she got cut off and she got an attitude and hung up on me
This is some real trash. EZ pass had a way od extorting every boy of money out of the real people they can. These are not people so don’t treat them like so
I have to go there all the time too put money on my EZ pass because something is wrong with my EZ pass and they still haven’t fix it yet.
horrible customer service, horrible website. and yet we have no choice but to use them.
Worked in the call center they don’t care about their employees health wise they have bed bugs if you mention it they fire you I got fired for saying something to a supervisor name Chris
Long wait times… unable to resolve my issue via E-Zpass.com; no customer service representative to assist….
Terrible that they charge $50 admin fee when they know you have an account… just charge the toll and move on… I thought our tax payer subsidies paid to build the road… why are these tolls going to other programs?
I don’t understand why it is not open yet! I paid more than a thousand tickets, this is crazy! and, the phone will never get through!
Waited to speak to someone 1 hr on hold finally rang then went dead the worst experience ever
Was hung up on after being on hold for 20 minutes.
I’ve never had a problem with the staff, they resolved and disputed my violations. I really can’t complain.
the nicest customer service I’ve ever received. They helped me get everything I needed. Easily and fast.
You guys are a joke. Your staff is a joke.
Went there on Monday 9am to get a new ezpass, barely 10 people, all things done pretty efficiently
The person I talked to was in such a rush to get rid of me she left my head spinning. I realize that almost everyone in NY is in a hurry but this lady was ridiculous
Typical NYS they overcharge you and then cant get any help to correct it. Not to mention the statements are like a jigsaw puzzle to try and figure out.
very bad！No body working and CS all dead… they just want your money
Very helpfull staff. There is a girl, Tanya by name. Ask for her, when you are there, or when you call. She will answer every of your question with patience and knowledge
Worst customer service over the phone! Guy couldn’t care at all about your problems with your tag or the money you put into it!
Guys not sure what hours you did it, but I came in at 7.27am this morning and walk out at 7.31am. I received the ez-pass and can start to use it from 7am tomorrow morning.
Ezpass…why you love to steal money from other people. If you do not have enough high quality techni, please shut down the cashless lane, always over charge.
has ceased business
Staten Island EZ Pass is closed forever don’t waste time I checked on Google Map Google Map shows it’s open it’s not open
Toll worker was not present at toll. Received notice of Violation 3 weeks+ later. I don’t appreciate being accused of a crime because your employees aren’t doing their jobs.
This office is close. The ezpass sign is off the building. On Google it said it’s open but it’s not.
Their office still closed until today 07-14-2021，Of course they will earn more by closing their offices…
On hold for 40+ mins to be greeted by an unhelpful representative.
Worse customer service experience. Agent just hung up in the middle of the call.
EZ PASS IS THE WORST!!!! THEY CONTROL THE TOLLS THEY DO NOT HAVE PEOPLE IN THE BOOTHS AND THEN BY THE TIME THEY SEND YOU A BILL THERE ARE HUNDREDS OF DOLLARS WORTH OF FEES!!!!
I requested my rpunishment and $50 they each day they charge me $200 every day This is freaking scam
I can’t get through. I waited 30 minutes, twice and after approximately 30 min was disconnected. Tried a third time but they all left for lunch.
They dont notify you your pass is suspended…. charge you more than 10 times the normal toll amount because it was suspended… and on top of that, when you go to pay it they tell you you have to come back in an hour ???
This place is great, dont know why people are bitching so much. They do their jobs and im in and out in less than 2 minutes. I dont give a crap the clerks is not well mannered, they do their jobs and thats all i need. Excellent service.
I literally cannot login and it’s impossible to talk to someone about it.
I have never waited more than ten minutes when I been there and they explain all the details on using the ez pass I have had to add another ez pass to my account they mailed it to me so I didn’t have to make the trip into there office
it’s impossible to find a customer service rep, so frustrating
THE ABSOLUTE WORST SERVICE, NASTIEST CUSTOMER SERVICE REPS, AND ALL THEY WANT IT TO TAKE YOUR MONEY… IF I DIDNT ABSOLUTELY HAVE TO HAVE EZPASS FOR THE DISCOUNT I WOULD HAVE BEEN LOOOOOOOOOOOONG DONE WITH THESE NASTY PEOPLE… LET ALONE …
Wonderful customer service! There was no wait line as well. Was in and out in 10 15 min. Also note that I .went in on a weekday in the afternoon.
My experience traveling with Ezpass was amazing especially as a resident of Staten Island with that fabulous discount.
The service attitude of this place is too bad. I went into the e-zpass today and asked a few questions and they were impatient. Still laughing there. It feels like this is not a good place. So I have to leave early. Especially today’s window service. This lady is too bad. Bad review。Very bad service attitude
Does anyone know if the E-ZPass location in Staten Island is open? I’ve been trying to reach out to them by phone and via fax for the past 4 months and yet no answer.
The meanest people I have ever seen. They look like they hate people and their job. We as public have no choice but to go there. I get better service from any other place on earth
WHAT THEY DO IN THIS COMPANY SHOULD BE ILLEGAL ITS NOT RIGHT>> 0 stars forreal.. HORRIBLE THIEVES
today february 12 /2020 i had to go to e-zpass office in staten island was little nervous reading the bad reviews but my esperience today was a good one was there less then 10 minute and this beautiful person lilly she made very easy thank you lilly
Toll by mail with $50 surcharge! No way to dispute no due process! This is highway robbery. NY politician are useless and complicit.
So bad
Security is lazy people park in handicap spots and they refuse to say anything ! EZ pass has designated spots for handicapped people and they say call the cops or don’t worry about it ! EZ Pass security are responsible for all areas that …
Place is closed, even though when you call it says its open. Lady next door told me they have been closed for past 2 months. …
Make it impossible to cancel account if you relocate.
It says they’re closed but it doesn’t give an alternate phone number so how are you expected to get in touch with them!
58 minutes on hold and on the ring thru the agent hangs up…nice customer service.
Who’s supervising this debacle?
Very frustrating, and they cheat you out of your money.
Should be a 0 star option ive been on hold for almost 1 hr now and the web site wont let me log in NY wants to go cashless tolls but they make it impossible to sign up
Let’s lead our lives with examples from our every day life.
What uncle Sam provides relief when we don’t practice independence? …
I can build a better website, easier to use for all customers and it will be faster. Hope you’re reading this because a lot of people have hatred for E-Pass right now.
Customers service is bad
Woman from window 4 is is bad person
She doesn’t help me. …
First time I called about an issue I was “helped” by some jerk named Jamal, He was very unprofessional and condescending. Called back 5 minutes later, got a different person and everything was sorted out promptly.
Lately, It’s been a horrible customer service 🙁 .. Receiving all these outrageous bills with the no explanations…… Customer Service should have the appropriate answers If I could get it no star I would.
Trash system for out of towners!!! Can’t go through the right lane because of congestionget with technology!!! App should work off phone!!!!!!! Crappppppppppp
Active duty military and not familiar with the EZ pass process. They make you jump through all kinds of hoops to pay for anything and their website is absolutely horrible. It’s basically highway robbery.
The wait time can be long so be prepared for that but once they got me on the phone they answered all my questions
I ain’t gonna lie I had to wait a hot minute before they picked up. And when they did they gave me all the information. But bro I had to call them back because I forgot to ask a question. Another hot minute passed and Lola picked up. Now Lola! Lola’s answer wasn’t just any kind of answer. Lola gave me a 5 STAR answer!
Came in on Christmas eve to get an EZ Pass transponder and was pleasantly surprised by the service. The people were pleasant and it “only” took 30 minutes. Not bad.
Great customer service. Tania was very helpful.
Ezpass is really a scam, how do you charge my account twice for the same toll bill? Then add an extra 50 to it? It’s insane
Called this number because I had trouble with the website. The wait-time (noon on a Friday) was very brief. The woman I spoke with was VERY helpful and polite, willing to repeat as needed to help me get this understood. All in all, a good experience!
Horrible customer care. Not only did I spend two hours on line. They had half of the room posted with new people “in training” and had them only focusing on payments. How will they learn to service the people if they do not deal with ALL customers. I am disgusted with this facility and the way they handle customers.
customer service here is worst, wait time is at least whole day. If they hire more responsible workers that would be much appreciated.
EZ Pass is trash they need to be shut down immediately they scam me out of real money. I got screwed out of hundreds of dollars this month from these scumbags giving them all my money on charity. I absolutely hate these people and they need to be stopped immediately. Completely disgusting
How exactly is ezpass still closed and practically the world is open and no response from anyone sent emails on my problem since i have been a resident for more than 10yrs now ezpass wants to take my residency plan away to charge people more and if so then i have no choice but to speak with a lawyer because this is Ridiculous
No customer service at all . You have to wait on the phone for 3 hours and talk to the people who absolutely unprofessional and ignorant . It’s impossible to resolve any problem . I would fire the entire staff . Even managers don’t know anything and so nothing .
Been on hold for so long and no one answering. Things cannot be done on the app or on the website. This is absolutely wrong on so many levels. This is my third phone call!!!
0 stars if I could – terrible service – does not read my PA E-ZPass tag and then adds 5x the tolls in Fees in the first letter I actually ever receive
since all the main walk in centers are closed my bill has gone to collections there no communicating with ezpass to go over my bill concerns , even DMV is open with all there locations ezpass customer representatives all work behind 2 inch glass windows why are they closed they to reopen asap
Stupid, the worst place I’ve ever been. The nastiest customer service ever. They didn’t give me SI resident ezpass because I don’t have my original registration yet. I have my temporary one, because just purchased the car. Basically what they are saying is that pay freakin 11.08 every time when you come. F*** your service
EZpass customer service is so horrible I closed my account 1 year after opening up. I’d rather wait and pay cash then deal with them. I wish I could give a zero rating.
The worst customer service ever. I had an estimated wait time of 20 minutes and have sat on hold now for 50 minutes.
My EZ pass device on my windshield did not read. So I received a letter in the mail to pay not only the $ tolls but $150 in service fees. How is this even legal?
I don’t think they care if everyone rate them to be the worst. Calling them get nothing done specially with the extremely long wait time and they are not even trying to improve their customer service experience specially that their office is still closed despite everywhere else is starting to open. Shameful!
The phone support is absolutely unprofessional;
apparently She doesn’t know her stuff. Every time that I called, I had to wait so long. What a waste of time!
The service you get varies with the training received by your representative. A representative may be unaware of a form that another representative requires. Be prepared for a second, or in my case a third, visit. …
I called EZ pass to ask questions and was rudely spoken to by a female employee. If you hate your job so much and hate answering questions maybe you should quit before you get fired. There are many people out here who would appreciate having your job and earning your salary.
If you’re trying to get an Ez-pass Staten Island discount you have to make an inquiry on the Ezpass website. It takes about 2-3 Weeks for them to process it so be prepared to wait patiently. Make sure you submit the License and …
I spoke to Michael this morning around 7am and he was the most rudest customer service representative I’ve ever spoken to. He was not polite, he was not patient and would not let me explain my situation. He was VERYY dismissive hence why I …
Went there yesterday to pick up new HOV tag. It was late in the afternoon and I expected a long wait but there were only a few people on line and every counter had a working person to help. The woman who helped me, Jennifer, was very nice, …
I walked in & the line was to the door as usual, ok no problem. When finally called to the window #3 I was greeted by a hand through the window for me to pass my paper work over and ez pass tag. After ms counter #3 decided to stop having …
Since March 2020, I am trying to get the Staten Island resident discount. The office is closed and written messages and fax messages have no result. Just try again and send a copy to the Mayor.
I visited this location recently to get the discount for bridges applied to my tag the customer service I received from one of the associates was deplorable. unfortunately I did not get her name but she was of asian descent. She was very …
Their website is rubbish – cluttered yet still somehow entirely unhelpful – and the phone number they display on all of the highway signs “cannot be completed as dialed.” What a joke.
Have no problems with ez pass. As long as there is money on your account and you follow the rules there would be no reason to call customer service. Have a tag issue. Make time to go to ez pass. They’ll fix it then and there. Just returned …
I don’t know if it was a fluke or not, but I was in and out at this place in all but one minute. Lady at the counter was very nice and helpful and did what I needed for my account super fast. Note that this was a Monday morning at like 7:30am so I dont know how busy it gets at other times.
Trying to add a staten island residency plan and they keep saying that my documents is not readable and refuses to add the plan for me. It has been 3 weeks and i have to pay for $16 even i am living in staten island!!! Give my money back!
Website says the ezpass center is open but they are closed. Website has links that don’t work and the wait time on the phone is ridiculous.
EZ Pass NY is the new IRS — I cannot believe this passes for a legitimate business. I am happy to pay tolls – not happy to be fleeced .
This E-zpass location is permanently CLOSED.
Ez pass needs to come up with a better customer service plan i stay on hold for 30 min for them to hang up then I ask for a direct number to mta tolls and they come up with the excuse that they don’t have it they can only transfer me so …
It’s so crazy that I came here to leave a similar review but it’s no need to Thro fuel into the fire… something has to be done about ezpass the customer service is garbage they have no answers to your questions, then they get rude and …
*they deserve a zero rating.audacity:received a letter in the mail accusing me of going through a e-zpass without payment.called&explained to agent/representative the plates on vehicle pictured in toll violation letter were once mine-but …
Impossible to get through to customer service, and account cancellation requires mailing in a form and waiting. Of course, they want to keep the money coming in. Horrendous customer service, rather pay double tolls than deal with this company.
PLEASE FIGHT FOR CARPOOLING ON G.W BRIDGE, I GOT MESSAGE SAYING AFTER JULY 10TH G.W IS CASHLESS AND NO MORE CARPOOLING I GO 3 TIMES A WEEK TO JERSEY FROM BRONX N.Y. WITH WIFE KIDS WERE STRUGGLING STILL .
worst ever customer service ever. I was on phone for 2 hours and issue not resolved. they just hang up on you when they can’t answere you. they instead charged me extra even though I have E-ZPass account. such fraud company and customer service
I can’t change my tariff plan because the office is closed all the time. Nobody answers the phone numbers indicated on the office window!
Called the ezpass violations number to clear up an account error. Waited over an hour only to be hung up on…this is ridiculous. Where are the reps to help customers out?
Been trying to dispute a violation since beginning of June. Gonna end up paying because i cant get it resolved and girls keep hanging up.
Good luck. They have literally no incentive to offer good service and it shows.
Been on hold for over an hour. Will update on progress. Will I reach 2? Find out soon!
How ridiculous this can be? Their website has been down for at least a week. We should all stop paying toll fees and give them a real reason to close down.
THE WORST! The website does NOT work, they do NOT answer the phones, they mail the bill to you LATE so they can then collect a late fee…Shall I go on or do you understand how bad they are now?
terrible customer service, difficult to reach, can’t modify resident account online, this is more difficult than it should be, getting anything done with ezpass staten island is painful
This is for the ridiculous online service! Now they want you to pay almost 200 at a time! It’s crazy. I cannot pay 80 or whatever online anymore. As soon as you get to like 80 they want you to put almost 200 bucks! Well some people live …
As a web developer I can say that their website simply doesn’t work. You can try every option and they will all fail. I tried calling their customer service, but the system is meant to replay the same useless options over and over again …
Horrible I waited 29 mins only for someone to tell me they will transfer me to another representative and said I would only after to wait a few more minutes only to be on hold for another 15 mins. THEY CAN’T BE THAT BUSY!! Oh but Thursday and Friday is their days for less waiting times!!
I wish there is an option for 0 star. Worst customer services. I been faxing and mailing my document for SIR plan, but no response. Office is closed and phone always laggy. Ezpass is worse. They just trying to collect as much as money
it says they’re open, but there’s a big sign that says they’re closed and customer service on the phone is horrible. Will the staten island location be opening up soon?
EZ pass closed during covid and penalized me for an expired card. I visited called went online to resolve and nothing worked. $300.00 in penalty fees later between NY and Nj for $40 in tolls. more than 90 minutes on the phone. Service and policies are horrendous.
Dmv is terrible now subtract the ability to even speak to someone.
That’s what we have here. …
After a “brief” fifteen minute wait on hold. Jasmine,The CSR that took my call was Very Helpful !
I was Instructed to supply the license plate for a rental to utilize NY EZPASS across country. Many months latter, the Same rental was used by another in Pennsylvania. Not only was I charged a toll fee but there was an additional fee …
I speak Spanish I have been waiting in line for a period of 20 minutes, when finally a representative answers me, he asks me for my license plate number and I told him give me a moment and a minute that I will look for it, but when I …
I’m getting charged for going over bridges I haven’t gone over. The people who work here are truly incompetent. Shame on the State of New York for pushing this awful system on its citizens.
I pay an arm and a leg in tolls and they double charge every toll claiming the tag was not read. They forced me to make a minimum payment of $550!!! To reload my account I am 1 person – To not be able to get someone on the phone because the office is closed is BS GET BACK TO WORK!!!
On hold for 40+min to speak with an representative that can’t do anything . Ended up transfer me to another department which is another 40+ min hold. If you get disconnect or hang up then too bad you have to repeat this whole thing again. God knows how much money they have stole from people during this pandemic.
They don’t deserve any starts. DMV is open with appointments. So why is EZPass still not opened and can’t get through customer services??
I love to know who’s in charge of making decisions!!!!!
HORRIBLE!! Absolutely the worst customer service I have ever witnessed! I wish EZPass never existed! I’d MUCH rather go back to the toll booths that they just recently closed on the NYS Thruway!! EZPass is a prime example that “technology” or “new procedures” are not always good or better!!!
Check your billing statements!!!! My son and I both opened accounts 10/2020 before the thruway went cashless. We both chose statements to be emailed (FREE). Our first statements showed $6 deducted for statements to be sent by US Mail! …
I didn’t visit the e-zpass local site. I logged into my e-zpass account and requested the Staten Island resident discount plan (code “SIR”). It took about 2 weeks to process my request. I submitted my request on 12/01 and then got approval …
They will Cash your money order and not apply it to your account. And when you dispute your bill they will apply a fee and “not be able to waive it” even though you paid your bills.
SCAMMERS DEFINITELY WORK HERE!
I want to start by saying that the customer service reps are some of the most consistently professional workers I’ve ever encountered. this ordeal would have been much worse if they had been difficult to deal with. I also recognize that …
I tried to submit the registration number through their website and it is not working properly. Attachment cannot be viewed by the customer service agent who doesn’t sound to like what she is doing. …
Fail. Fail. Fail. No matter what day, what time, no one EVER picks up the phone. Literally. And they have the audacity to blame COVID for extended wait times – what does one have to do with the other. COVID: The lifelong excuse for terrible service.
If I can rate them less then 0 I will they the worst worst worst service ever . They makes wait hrs and hrs and hrs without helping the customer. For me better to kick those workers out as soon as possible. There are a lot of people want to work .
I requested customer service and Diana was the one who picked up the phone , she had no clue what was she saying sounded like drunk old lady . Should be suck or not for customer service ! Horrible
I’m shocked they have billions of dollars and can’t do good website . all they do is steal money through non-displayable fines.
Whi ever puts they have the nicest customer service all lies they are the worst they told me over the phone the reason I have late fees is because they didn’t mail it out yet yeah ok I was born yesterday the mail out invoices late with pre late fees and let you rethink you are late on the bill nice financial strategy 👍🏿 …
I call everyone day wait on hold for an hour and no answer. Another city agency with basically no way of contact but they will run up your fees no issue.
I don’t have ez pass so I expect a bill when I periodically go through. Well, not only do I get my $1.50 bill but they tack on $25. WTH!!!! It’s my right not to want an EZ Pass account. I don’t use it enough to warrant a monthly service …
Wait on the phone for 48 minutes and nobody answer!! They are charging me for violations, but my account shows no violations and I have over 50 dollars in my account.
GOOGLE MISINFORMATION! AS OF MAY 11, 2022 THIS PLACE IS NOT OPEN! GOOGLE PLEASE STOP LISTING THIS PLACE AS OPEN! IT IS STILL TEMPORARILY CLOSED DUE TO THE PANDEMIC! STOP SHOWING THIS PLACE AS OPEN AND HAVING PEOPLE WASTE THEIR TOLL MONEY …
Worst department in NYC in terms of customer service, online tools and everything else. You will be lucky to find someone understanding to talk to and get your problem resolved, which is not possible anymore because of COVID. Site is …
NY EZPass is a totally mismanaged and corrupt agency. They get you by the b… and nobody cannot do anything about it. They charged me close to $50 overage based on the EZPass reader didn’t work during the pass 4 months. Is there some kind of ongoing class action lawsuit? Does anyone have an idea?
If I only would give 0 starts! Terrible customer service! I am trying to update an existing accont by adding another vehicle for a month. Send them fax, submitted a request online – nothing done, because document submitted was not readable. …
Over an hour on hold only to be told the customer service representative couldn’t help me because they are all working remotely from home. I guess that explains the wait times and lack of service. Out of all the money spent using the bridge and tunnel and roadways you would think that customer service would be on point! What a shame!!!!
Simply they try to make money by fooling the customers. I moved to Grand Island. I applied three times for GIR plan and each time they refused for made up reasons. Finally, they approved my final request (with the same documents that I sent …
Not like anyone has much of a choice other than waiting on hold with customer service, so I recommend calling when you have plenty of time to spare in your day. Took a little over an hour to resolve my issue. I unfortunately was passed …
Worst service ever. I live in Staten Island, and I just bought my first car, and I went to their location. It Was closed Because they Are too Busy to Update their Webpage that They are closing. Then I called them to order a tag with a …
I don’t understand what kind of service they give to us! I AM PAYING 375$ and more per month to be on the phone for more than 1 hour and transfered to no one before they hang up. I have called back at 12:30-1 pm and they are closed. Horrible experience every single time!!!!
I am a resident of Staten Island for several weeks now, but they ignore all my emails to enroll. When I call for customer service, I stay on hold for 1 hour and 20 minutes only to have someone pick up and tell me they need to transfer me …
All the EZ pass locations are closed I spent the day going to the Yonkers and Staten Island Locations. Nor google or ez pass website have updated information 🙄 so take it from me don’t waste your time they are all closed apparently. …
An absolutely terrible service. Everything about the service they provide is almost deliberately obtuse. Their websites are literally worse than what I was making when I was learning web development a decade ago. …
Why am I getting violations if my plate is registered and I have automatic payments, this doesn’t make sense at all!!! They are thefts!!! don’t expect them to answer the phone, they are “busy” – busy stealing
Closing out my account: nice fast easy transaction. I mailed back my 2 EZpass transponders with the closeout form and USPS tracking showed it was delivered on July 6. Received refund back to my credit card on July 26. Thank you.
For a place that places 50$ fees 6$ tolls you’d figure you’d Atleast have a website capable of accepting the payment.
Said card not accepted 5x. …
This is disgusting practices and a disgrace. They randomly charge me regular toll/fee even though I have the SIR discount. They claim the tag is not read (which is absolutely false) but even if that were true, the plates match the tag!! I …
This agency is a complete scam! Are there any groups combining to petition against them? Administration fees are tagged on even when the account is on auto replenish, they rarely answer the phone, and when they do nothing is resolved, …
Usual hold time, they say 20 minutes
but it’s 35 minutes. Refer you to web site. Web site doesn’t help that’s why I called. Non-caring governmental customer service. Expect nothing and you won’t be disappointed.
They send me an ezpass that I cannot register online – I tried everything. Online it says to input the account number — it will start with 004 or 008. Ok that’s fine but Why dafuq does my Ezpass start with 005 then???? I CANT EVEN ACTIVATE …
Customer service is just plain RUDE. I waited almost an hour to only have a rude lady come on the phone. I explained to her about the problem I was having with my ex-pass. She basically reiterated everything I said to her, but it had to …
Billed for failure to pay. No previous bill ever sent. On hold for three hours and call disconnected. Back on hold now for over an hour. Still no contact. Because NY can scam more money at less cost than an actual toll booth.
Trying to contact them Since November, called on 5 separate occasions, different times of day and days of the week. Over 40 MINUTES on hold each time, Literally have never been able to speak with a person about my account.
E-Z Pass is HORRIBLE! I’ve tried to contact them several times during the pandemic to update my residency plan and to request a new tag for a new vehicle that I’ve purchased. Each time I’ve contacted them I’ve been on hold from 30 minutes …
If I could give NY E-Zpass a zero star I would. I waited over two hours on the telephone to speak with a customer service representative and still not able to get through. Mind you this is to rectify the excessive fees I am being …
The worst customer service of this planet, I wish I would rate ZERO. I am trying to connect them since 2weeks, staying on phone for hrs with no success. This comp just a joke good for nothing. I have cancelled my tag since 2months and account s still active and no money back.
Ezpass is a joke. Always sending you a bill when the Ez pass WAS displayed in the windshield & once even sent me a bill from “collections ” without even notification of an original claim. Of course it got straightened out but after the …
Absolutely disgusting and unprofessional government office. The place is permanently closed with no options . They keep sending you toll by mail and when you call to resolve our systems are being upgrade and we can’t help you.
Site is sporadic in functionality. If a payment is late (even if it is due to the site not processing payments) they will hit you with fines and penalties that would make a loan shark blush. It is not uncommon for a $10 toll to turn into a …
These incompetent people at an agency full of apathy have no clue what customer service means and it’s a disgrace. Anything related to a car and travel in NY is simply embarrassing. …
Horrible. They should be ashamed for still being closed. They take advantage of people. Horrible. I have never seem any agency be so bad. I can’t believe they are getting away with this so long.
If you can manage to actually set up an account make sure you keep that credit card handy. The fees are not itemized or listed during account creation but you’ll be at a negative account balance before they even mail you your tags. 6 …
are good for. Take you money right to spend a bad day with cards and everything but they never answer. yevo days. calling. hours and hours. to pay. I am a resident of. stand Island we should. to make a protest
This facility is not operating at all, they have signs posted on the glass doors due to COVID-19. Save yourself the trip and time coming here.
Moved right before we took a trip…… never received the first mailed bills. However we did receive the late fees once our SOS updated our address change finally. Custom service is as useful and understanding as a brick wall, but what do you expect from gov’t customer service. Bunch of NPCs
I spent years being denied getting a pass online and continued to use an out of state EZ Pass I bought, paying full price for over 5 years as a NY resident, since they are incompetent here. I am not exaggerating, it had been 7 years of …
The wait was long (7 mins?) But the customer service rep was very nice, polite and efficient. She took care of everything I needed in minutes!
Someone in NY EZPASS is committing massive fraud. My father’s been getting charged $85 for months now… Over $2000 in charges this year. Complete frauds at EZPASS. Scam system they have going,
They are the worst. The website for EZPass NY and the phone customer service are non existent. With all the money they take in, it’s a disgrace. There phone answering message says todays date is August 31, 2021. Tells you everything you need to know. Problem is that no one is reading these reviews but I needed to get it off my chest.
There is a big cardboard sign that says closed…. This is a terrible place. I took off work because I had to come here and resolve these ridiculous violations. I can’t deal with it online.
One of the worst businesses ever. I communicated with EZ Pass Delaware, Maryland and New Jersey and they are eons and steps ahead of NY with competent employees and no wait time. …
Where do I go to report EZ pass? I have called over 6 times, been on hold for 40+ minutes each time and have not spoken to one person. I’ve tried on different days and even the days they recommend to call which is Thursday and Saturday. …
Customer services didn’t know what they were doing. Called them three times and finally they told me exactly what they need for the dispute toll. Everytime 15-20 min waiting. Finally they told me to contact PTC for the toll in PA. Why not …
If I could give no stars I would but it doesn’t allow that . This is the most dysfunctional State department agency ever. The greatest thing that happened to them was covid because now they absolutely do no work. I called was told there was …
Took this pic 5 years ago. Just came across it again by chance.
It was really hot that day. The lines were so long. However, this staff was so thoughtful and considerate and handed out water bottles to all comers.
Legalized extortion. Ezpass bills come in late with huge fines attached ever since cashless tolling.$50-$100 fines for dollar tolls. No supervisors or anyone to talk to. Worse ezpass system in the whole country. NY and NJ scamming people …
There customer care number is just B.S . First they waste 5 minutes telling you all the promotions , then Emma ask you what you are calling for , then regardless what you say she will give you a phone number that another promotional company . I wish you never need to call them
It is not open. Online only. Can’t solve problem online either.
Despite the massive amount of negative feedback on this particular platform regarding EZ Pass’ customer service, I tried to call for assistance. Was met with no wait time or run around, just simply a phone that rings perpetually with no …
This location is Closed and marked On Line service only so I called EZpass for needed additional EZpass tag and waited for hours before there was a representative to speak to and guess what? He insisted the office is opened and urged me to …
I called a month ago and they would not let me pay my toll because they said it was in process. I paid others in the meantime. I never got my invoices for my tickets ever and their system does not allow you to look up tolls by license plate …
I echo most of the other complaints. I was told best days to call was Thursday, Friday and Saturday, but the time to speak to someone is no different, 20 minutes to an hour. They recommend you get automatic replenishment but it always fail …
This is the worst E-ZPass service I’ve ever seen.
I have 10 disputes charges from tlc license plate attached on account. I rather close this account. This company is ignoring customers request and shutting down office for their benefits.
Horrible customer service am a ez pass acc holder but these guys keep sending me violations and sending to collection with my plates add to my acc and ezpass plate mounted to my license plate. This company is just an utter failure in customer service and show no concern for their customers even paying ones at that.
What is the deal with ez-pass new york? I can’t even get my account to come up on the website! Nothing works! This is a TERRIBLE, incompetent organization. No way to talk to anybody to resolve a problem. I gave 1 star only because I had to in order to post. Organization deserves 0 stars–absurd. Get even get to my account!
2 parts to this review:
1 star to the ridiculous prices to drive from borough to borough.
4 stars to this place that actually helps.
No option. Offices are closed, on phone need a whole day. Ezpass reader not working keep sending violation notices and if money in account keep charge again and again. Annoying situation. God bless America.
I wish they hire more qualified employees.
Some do blame the customer.
Some try to understand the customer. …
There web site is not Canadian Friendly. Cannot open an account with Canadian postal code, cannot pay toll bill as first thing they ask is zip code and will not accept Canadian postal code. Cannot pay toll bill on line with Canadian credit …
EZ pass is a racket that you are basically forced to have, especially if you live in Staten Island. If you drive, you cannot leave or enter Staten Island without paying money, which is insane if you think about it. I work in Brooklyn and …
Ez pass employee tells me it’s been closed to the public since 2019 . HELLO Maps, are you listening. So it was a wasted trip.
Be ready to spend a good 45 minutes if you call them. “Customer service” just makes you go in circles to get something to attmept to resolve an issues but denies it at each step. They’ll take your money at every chance they get, forget trying to get any refund
By far the worst customer service I have ever received, hands down.
I called regarding a bill… which I shouldn’t have because as soon as I go …
When you look up the location on google, it says OPEN. Took the day off work to get here to resolve an issue and alas. It’s CLOSED INDEFINITELY!!! Why was I not given accurate information? Negligence like this for an agency so big and …
According to Google the office is open daily. I visited on January 23, 2023 to be greeted by a sign saying CLOSED INDEFINITELY. W hen calling EZ PASS to resolve a problem I was placed on hold for 45 minutes!!!!! Unacceptable way to service their users.
Just stop and pay for the tolls ezpass not worth it. Worst experience I’ve ever had with any company. Constantly just withdrawing money out of my account for no reason I was charged 200$ this week and I went thru the toll thing like 4xs. Be careful