(Translated by Google) Very good deal, everything well explained. Excellent service. I do not know if they are bilingual, they only attended me in the English language. …
This Depatment needs to be investigated.. Huge slackers!!
Font bother calling customer service.. They are rude and completely incompetent. Seriously it’s a joke just like Harrisburg!
I had a very nice experience with a young lady named Crisscia she was very good at her job .She helped me right away .She is a keeper,Pa ezpass worker she answered and went right to work
They need to update their website and let the people know that they’re not open to the public. It would say people time the run over there when they’re are closed
Listen to everything, finally reached the service I was looking for and went directly to a busy signal. Called right back ( it was 8:05)and said call back later.
They were closed at the time I called but sent an email and left a message and they replied first thing in the morning. Gave me an answer and addressed my issue then
very personal and polite, in short professional in all respects when I dealt with them and not having available account and other id info went out of their way to assist
Thank callee her once and was treated nice by the individual at the other end. Our issue was resolved in a timely manner. Thank you for great Customer Service.
I got my EZpass here, it was very easy, I just needed my ID, Credit card and cars info. they gave me my EZpass, username and site to register online. …
I used the PA Turnpike going toward King of Prussia exiting 326 this morning November 25, 2019 around 5:50am. I used the far right lane, which was tickets and cash at that time. The lady in the booth did not provide me with great customer service. She rushed me through after giving me my change. Poor customer service.
Got to tell you, I was very pleasantly surprised in regards to my visit here. I went into sign up for my EZ pass here in PA.
I was in and out within 15 minutes. Extremely easy. The lady behind the counter was very helpful. Very happy. Thank you.
I had a violation, my GPS took me through an E-ZPass only entrance and exit. I got my violation almost a month later for $72.55?! I was only on the turnpike for 20 minutes! I called them and they said they could adjust it to what the fare …
Closed to customers. Been here before. You walk in the lobby and the customer service person is already behind a solid glass wall! I have a mask on. Why they were COVID shutdown to customers is confusing and unfortunate.
Call center would not answer due to high volume. Very difficult to sign up online: the login is not accepted, the page disappears, the page indicated a violation but I cannot resolve it because I did not get a notification with a violation …
They really need to get their act together! I’m getting late fees because they don’t send the toll-by-plate invoices and their invoices don’t show up on the app either, so I have to call which usually takes so much time…
My husband spoke to a woman (more like she devil) from their “customer service” line because he was just trying to find out if why he was never sent a notice. This woman told him that it wasn’t her fault he didn’t “take care of his …
The worst place to ever go to the worst customer service ever the supervisors do not never know anything when you ask them. Very very bad team. They overcharge I’ve been in the same position for over two years when I wanted to promote to a …
A business of ignorant fools! Apparently my account went negative with NINE violations. I received no email/call/letters to notify me. I did, however get a ‘final notice’ (three times) about the 9th violation. My account was replenished the …
If there was a way to give zero stars I would. I have called numerous times and have been greeted with an answering machine saying that they could not help due to covid, however they send me an invoice saying that I am have negative amortisation and the amount I owe is growing. This is ridiculous.
What a complete joke. The app won’t save my information. You can’t do anything over the phone and the hours of service are inconvenient to anyone that works normal business hours. Pennsylvania should be embarrassed to have sure an archaic insufficient system in 2021.
They are the most rude Stef in customer service that you will speak with and Unprofessional, I spoke with one of the costumer service representative today by the of chinica (sounds like African Americans women) and she giveed the feel like …
Terrible customer service. Automated system hung up on me repeatedly at the last step multiple times. Had to call a human, I was frustrated and cursed about he automated system and rep said since I cursed he was going to hang up. This made …
I needed to return several transponders as we have downsized vehicles recently, but not close our ez pass account. I googled where to return the transponders, which is the Customer Service Center in Harrisburg PA. Their website encouraged …
I was there not a week, I work at Ezpass, they donot give people chance to learn anything about their system on the computer, I was trying to do my password it was not let me and Supervisor get in the computer so they let work to end of Friday got rid of me. That why you not getting people helping you well and such turn at the job.
I’m an EZ Pass customer. Was double billed, wasn’t even sent a invoice or bill from May 7th but they sent me to collections. If only I could have been a mind reader or just didn’t live in PA at all then maybe this wouldn’t have happened. So …
Government extortion. I have an ezpass acount, transponder did not register, so they send me two $4 tolls with $46 worth of fines. Why am I responsible for your system not registering my ezpass. Or why am I responsible for ambulance fees. These ezpass violations are ridiculous.
I called E-Zpass to ask for assistance as I could not log on to the sight for an unknown reason. The 1st person I spoke with kept telling me I did not have 2 transponders when I do indeed have 2. One for my car and one for my son’s. Instead …
Customer Service is A+! Every time I need help changing the make of car and license plate for their notice, they are MORE than helpful and understanding. Updating the information is easy to do with them. They’ve always been cheerful and accommodating.
Why do you make it so hard to pay a toll for a rental vehicle? It’s not that hard to make a system that doesn’t require creating an account. Plenty of services do this. And why do you make it so difficult to sign into an account? This service is a nightmare.
I am being overcharged for tolls and even charge for easy passes because parts of the turnpike are closed down to regular pay. I have over $4,000 worth of tolls that I have to pay and they want $1,100 to 1800 down and like to over $200 a …
Response to issues appears to be automatic. I have reached out 3 times and gotten the same response although I did fill out the form requested. Called in and no one could tell me if the form was in fact received – only that I will have to …
Customer service is rude. Charged me $130 for a parking space a Newark airport. Ez pas was in the foil and in the center console. I paid for parking out of my own pocket but some how ez pass read my ez pass. Call today and said they can’t reimburse me. Pa ez pass you should be ashamed of yourself of robbing working class.
Website does not allow you to lower (only raise) replenishment amount. You have to call, but the website doesn’t indicate this. Cannot delete, add, or modify credit card on website. Again, it just ignores you.
The PA EZ Pass login online is impossible to work with. I work on and create user interfaces and this website is the worst I’ve ever had to work in. I then tried to email the PA EX pass company and could not move past the “robot” code. …
Absolute scam artists. Sent MULTIPLE payments to collections despite never having contacted me ONE time. They were sending tolls to the wrong address (this was an old address, not something that I submitted incorrectly/typed in wrong), and …
Their tolls are outrageous. Additionally, they’re extremely deceptive on their invoices. It states, “sign up for autopay to save 15% on invoices.” That’s false. I signed up, and I received zero discount for creating this account on the toll …
I made a phone call today as I received a weird text message saying that an amount I owed was being sent to collections. I called customer service as I never received anything in the mail, and Zyaire was super helpful. I explained my …
(Translated by Google) Very good service especially ms ivy cintron
(Original) …
(Translated by Google) Excellent and fast attention
(Original)
Excelente atención y rapida
(Translated by Google) Very good deal, everything well explained. Excellent service. I do not know if they are bilingual, they only attended me in the English language. …
I work for ezpass
Easy
I work here
Nice
Great people
Great
Friendly and helpful representative
Good customer service
In and out
I’ve been dealing with don’t forget it
Awesome customer service!
They hung up on me. Wow!!!
Very disorganized
Unprofessional and rude. Grow up!
Good service provided by staff.
No comments
I wish there is 0 stars!
Very easy to return EZ pass
Staff at the physical location was not friendly.
Very nice experience.
A great place together info on your EZ pass
Oh dear!
Very polite personnel, understanding and helpful.
Everyone was friendly and there is plenty of parking.
Helped me out big time with smiling sevice
Hard to find correct site
Costumer service rep must be taught the way to talk to costumer.
All the time I have being called,they treat me nice and right away. 🌹 …
All PPP are terrible. Enjoy your overpriced infrastructure everyone
Had a renovation job here and the people were fantastic
Get plaza 351 in Bensalem up to speed. Cash or EZPass in EVERY LANE LIKE EVERYWHERE ELSE!! AND HIRE COMPETENT PEOPLE
Very efficient and courtious service
Had a nice experience
Typical government agency
crappies customer service ever i called to transfer my violation over to my ezpass and the women told me she coudnt do it and hung up the phone on me.
On phone both times great customer service. Knowlegable, and friendly
If it was a diner place he’ll be Michelin
Worst customer service. Wait on the phone for long hold times.
I tried to call many times but I cannot get a call in Spanish since I have a problem with a transaction in my account,
Employees who answer the phones are useless and don’t want to do a damn thing. Go thru NJ EZ Pass. Simple. Cancelled PA for NJ.
I wanted the velcro strips to put the transponder on the windshield.
Customer service was great. Not sure why everyone do not have an e-z pass
This Depatment needs to be investigated.. Huge slackers!!
Font bother calling customer service.. They are rude and completely incompetent. Seriously it’s a joke just like Harrisburg!
Unprofessional, the rep was ignorant
Location may seem out of the way but, it is so convenient. Fast and easy to take care of your needs for using the E-Z Pass system.
the people there was nice and the lady that took care of me was awesome and amazing she answered all my questions properly
I had a very nice experience with a young lady named Crisscia she was very good at her job .She helped me right away .She is a keeper,Pa ezpass worker she answered and went right to work
They were very pleasant and helpful. They explained how to use my ez-pass when I bought it
They need to update their website and let the people know that they’re not open to the public. It would say people time the run over there when they’re are closed
Got an ez pass here in less than 5 minutes. The customer service reps were extremely pleasant and helpful.
Listen to everything, finally reached the service I was looking for and went directly to a busy signal. Called right back ( it was 8:05)and said call back later.
The rep was super nice. She even called me to clarify some of my information after I purchased my EZ-Pass!
Good wait time considering the times that we are in people don’t want to work thanks to the working people
They were closed at the time I called but sent an email and left a message and they replied first thing in the morning. Gave me an answer and addressed my issue then
Fast, efficient service. Very personable customer service representative.
very personal and polite, in short professional in all respects when I dealt with them and not having available account and other id info went out of their way to assist
Way easier than I thought to get done what I needed. Friendly and helpful customer service agents.
I did call several times
Never did reply
Customer service reply me wrong biling …
Excellent customer service. 👌 …
Thank callee her once and was treated nice by the individual at the other end. Our issue was resolved in a timely manner. Thank you for great Customer Service.
Very professional. Answered all questions.
I got my EZpass here, it was very easy, I just needed my ID, Credit card and cars info. they gave me my EZpass, username and site to register online. …
The whole public employees have to learn from this office. Customer service is amazing…. You will not be disappointed.
I used the PA Turnpike going toward King of Prussia exiting 326 this morning November 25, 2019 around 5:50am. I used the far right lane, which was tickets and cash at that time. The lady in the booth did not provide me with great customer service. She rushed me through after giving me my change. Poor customer service.
Got to tell you, I was very pleasantly surprised in regards to my visit here. I went into sign up for my EZ pass here in PA.
I was in and out within 15 minutes. Extremely easy. The lady behind the counter was very helpful. Very happy. Thank you.
I had a violation, my GPS took me through an E-ZPass only entrance and exit. I got my violation almost a month later for $72.55?! I was only on the turnpike for 20 minutes! I called them and they said they could adjust it to what the fare …
Easy and fast nice people to help you
Closed to customers. Been here before. You walk in the lobby and the customer service person is already behind a solid glass wall! I have a mask on. Why they were COVID shutdown to customers is confusing and unfortunate.
Call center would not answer due to high volume. Very difficult to sign up online: the login is not accepted, the page disappears, the page indicated a violation but I cannot resolve it because I did not get a notification with a violation …
They really need to get their act together! I’m getting late fees because they don’t send the toll-by-plate invoices and their invoices don’t show up on the app either, so I have to call which usually takes so much time…
My husband spoke to a woman (more like she devil) from their “customer service” line because he was just trying to find out if why he was never sent a notice. This woman told him that it wasn’t her fault he didn’t “take care of his …
The worst place to ever go to the worst customer service ever the supervisors do not never know anything when you ask them. Very very bad team. They overcharge I’ve been in the same position for over two years when I wanted to promote to a …
A business of ignorant fools! Apparently my account went negative with NINE violations. I received no email/call/letters to notify me. I did, however get a ‘final notice’ (three times) about the 9th violation. My account was replenished the …
If there was a way to give zero stars I would. I have called numerous times and have been greeted with an answering machine saying that they could not help due to covid, however they send me an invoice saying that I am have negative amortisation and the amount I owe is growing. This is ridiculous.
What a complete joke. The app won’t save my information. You can’t do anything over the phone and the hours of service are inconvenient to anyone that works normal business hours. Pennsylvania should be embarrassed to have sure an archaic insufficient system in 2021.
They are the most rude Stef in customer service that you will speak with and Unprofessional, I spoke with one of the costumer service representative today by the of chinica (sounds like African Americans women) and she giveed the feel like …
Quick in and out. Staff is knowledgeable and quick.
Web site is informational but often the information is out of date and the call center phone menus are confusing to navigate. …
Terrible customer service. Automated system hung up on me repeatedly at the last step multiple times. Had to call a human, I was frustrated and cursed about he automated system and rep said since I cursed he was going to hang up. This made …
I needed to return several transponders as we have downsized vehicles recently, but not close our ez pass account. I googled where to return the transponders, which is the Customer Service Center in Harrisburg PA. Their website encouraged …
Excellent. Just walk in face to face- spent less time here than dealing with the phone riff raff
I walked in and was IMMEDIATELY helped by a woman named Karen. She was professional, friendly and was very personable. …
I was there not a week, I work at Ezpass, they donot give people chance to learn anything about their system on the computer, I was trying to do my password it was not let me and Supervisor get in the computer so they let work to end of Friday got rid of me. That why you not getting people helping you well and such turn at the job.
Cut us some slack easy pass I can’t afford it
I’m an EZ Pass customer. Was double billed, wasn’t even sent a invoice or bill from May 7th but they sent me to collections. If only I could have been a mind reader or just didn’t live in PA at all then maybe this wouldn’t have happened. So …
Government extortion. I have an ezpass acount, transponder did not register, so they send me two $4 tolls with $46 worth of fines. Why am I responsible for your system not registering my ezpass. Or why am I responsible for ambulance fees. These ezpass violations are ridiculous.
I called E-Zpass to ask for assistance as I could not log on to the sight for an unknown reason. The 1st person I spoke with kept telling me I did not have 2 transponders when I do indeed have 2. One for my car and one for my son’s. Instead …
Customer Service is A+! Every time I need help changing the make of car and license plate for their notice, they are MORE than helpful and understanding. Updating the information is easy to do with them. They’ve always been cheerful and accommodating.
Quick and easy. The person at the door takes care of customer care issues.
The Staff was great and made it really easy to get my ez pass.
The lady I spoke with was a little short on the phone, but helpful. Was able to accomplish what I needed to in a brief conversation.
Why do you make it so hard to pay a toll for a rental vehicle? It’s not that hard to make a system that doesn’t require creating an account. Plenty of services do this. And why do you make it so difficult to sign into an account? This service is a nightmare.
Customer service staff via phone not very friendly. Sounds agitated,attitude.
Man with whom I spoke was nice enough. A month later and I still have not received my new transponder. They already had all my info.
Very friendly and helpful state workers!! Have never had a problem that wasn’t resolved. The team knows their stuff!!
I am being overcharged for tolls and even charge for easy passes because parts of the turnpike are closed down to regular pay. I have over $4,000 worth of tolls that I have to pay and they want $1,100 to 1800 down and like to over $200 a …
Response to issues appears to be automatic. I have reached out 3 times and gotten the same response although I did fill out the form requested. Called in and no one could tell me if the form was in fact received – only that I will have to …
Customer service is rude. Charged me $130 for a parking space a Newark airport. Ez pas was in the foil and in the center console. I paid for parking out of my own pocket but some how ez pass read my ez pass. Call today and said they can’t reimburse me. Pa ez pass you should be ashamed of yourself of robbing working class.
Website does not allow you to lower (only raise) replenishment amount. You have to call, but the website doesn’t indicate this. Cannot delete, add, or modify credit card on website. Again, it just ignores you.
The PA EZ Pass login online is impossible to work with. I work on and create user interfaces and this website is the worst I’ve ever had to work in. I then tried to email the PA EX pass company and could not move past the “robot” code. …
Absolute scam artists. Sent MULTIPLE payments to collections despite never having contacted me ONE time. They were sending tolls to the wrong address (this was an old address, not something that I submitted incorrectly/typed in wrong), and …
Their tolls are outrageous. Additionally, they’re extremely deceptive on their invoices. It states, “sign up for autopay to save 15% on invoices.” That’s false. I signed up, and I received zero discount for creating this account on the toll …
I made a phone call today as I received a weird text message saying that an amount I owed was being sent to collections. I called customer service as I never received anything in the mail, and Zyaire was super helpful. I explained my …