Parasitic organization. They already have my information on file and don’t bill me so they can collect fees, and then they have hours that make communicating with them impossible. Please abolish this organization.
Road construction near tolls in Aug. I was forced to EZ Pass lane-$10,00 fine is not too bad but I waited two weeks and got fine increased to $50.00-WATCH OUT
Policies are terrible. Made payments online and then was told that i had a negative balance. Got citated, was told “Oh you should go through the lane to make sure!” RUDE.
Newport bridge construction in June was a plain mistake. You had March through May and you guys did nothing. You’ve reduced Newport to a standstill during the day despite working around the clock. I want these hours upon hours of my life back.
Horrible place to work. Too much bureaucracy for a simple service. Way too many supervisors and misplaced rules and regulations. No proper training is offered, it’s either your survive their picky way to work and tons of criticism or you waste your time until you quit.
Very pleasant, took care of my issues and answered all my questions. I had a somewhat uncommon problem and it was handled promptly. What more could you ask for? A governent entity with value is a rare thing, particularly in RI. Hope the Hill doesn’t spoil things.
I hate crossing the bridge every chance I get I go around they charge you 4 dollars back and fourth it’ll be less stressful if they open more lanes for cash you got 2 lanes for ez pass straight threw but one cash lane and 2 more ez pass …
Y’all have always been so awesome friendly. But Covid must NEVER stop our functions as a society. It must not inhibit necessities. Travel is crucial to the American economy. This building must be 24/7. Hire the people, get the job done. Do. It.
Any time, and I mean anytime you deal with state it is NEVER easy and takes more than 1 time to get results. Even then it is painful. God I hate our unstreamlined state government!
I have a transponder. It is on my car every day. Why wouldn’t it be? Doesn’t seem to matter. If the sensors miss my ez pass and overcharge me, that’s on me. The whole system is atrocious. Customer service is a disaster; driving over the …
I drove over the bridge, I thought I could pay, you can’t. I got a letter went to pay it when I got paid, went from $8 to $90. First and last time I ever use that bridge or any service or business(s) across it.
After numerous times contacting this office E mailing info of what they need they still are charging me a rhode island resident full price to go over the new port bridge and I work in Newport so twice a day 10 times a week 6 bucks turns to 60 next step is calling channel10
Administrative fees are a scam, 1000% interest on EACH pass only 14 days after with one notice. If any other company tried this do you understand how fast they would get shut down for predatory practices?
I swear to God 8 pray 🙏 from. My heart to u to take ur punishment on evil corporations like this .they sick poor people blood the quadriplegic for ticket I paid over 3000 in 4 years in fees and I was on plan paying 500 a month for a year I …
The turnpike is not the problem the problem is the tolls pay attention to your bills if you are driving on the side of an 18-wheeler on 295 or 95 where any of these tolls are you will be charged although a quick phone call to the turnpike …
I Live in Mass, I regret the second that I used that bridge cause I got a penalty without getting the first toll bill, the penalty was 100$ i called many and many time to fix the issue no one wants to answer the phone,I sent an email for them I have never got an answer and now I got a new penalty its 162$ and still the same issue.
You’d think after firing all the booth operators that someone would actually be in the office to pay my bills and update my transponder….and pay the hundreds of dollars I owe this mob for a late ticket I didn’t know about!! Second time …
The woman at the door giving information is RUDE and aggressive. I need three ezpass for my trucks. She didn’t believe I had three registered trucks and told me I had to bring the original registrations in person. Told her no problem they …
Horrible service ! Soo frustrated that we came to Newport to enjoy time with family and we leave being disrespected and overcharged! The GPS sent my husband to this bridge when we originally didn’t want to go that way, but hey w.e were …
I’ve got to say that reading these comments is a real hoot. Especially the ones where people complain about the late fee. Like it’s their fault you’re late. Or the other ones where people complain about how rude they are, but don’t seem to …
There was an issue with our invoices, and Mrs. Teresita was absolutely wonderful. She resolved everything in 2 days, she was so kind and professional. We’re very grateful!
Got a ticket was due on December 24. Tried to pay it online and it kept saying that my plate could not be found. So naturally, I’m thinking maybe I have to create an account. So I click on “sign up now” and it just takes you to a useless …
Visited during Thanksgiving while all the cash booths were closed and under construction. No ticket was sent to me until 3 months later when I was notified of a $132 fine (3 times I went over the bridge $4 each plus a $40 each late fee). …
Went to Newport for the day to work at the end of November . There was no one at the booth to pay the $4 fee so i went through an and they sent me a bill for $8, about two weeks later in December. I intended to pay it but didn’t get around …
Only open during usual business hours 9-5 mon, wed, and Fri.. so you’ll have to take the whole day off to wait in line over an hour because they are inept at their jobs. Avoid doing anything in person at all costs
Nasty old man working at the door. On a trip and just trying to find directions to a bathroom. Rudely informed us they were only open 3 days a week and we had to leave. Then proceeded to be rude to the woman who walked up after us looking for help.
What kind of hours are those? Middle of the day when everyone is working. Online service is terrible. I can’t talk to anyone over the phone and yet they charge $4 per car.
Rhode Island turnpike and Bridget authority/ezpass has been neglecting to send out notifications before applying violations to people’s accounts. What do they plan to do about it??
I went to Newport on September 9th 2022 and received my invoice in Canada by US postal in December. Went online to pay my 6$ and now they want 46$ since it’s passed the deadline. I send them 2 emails and try to call them without result. (I have no idea how you are supposed to pay in time since you need to wait for an invoice number)
Got an inv for my trip to Newport in October December 26th. The just today I got a bill for 8x the amount of my trip. RI changed the rules not me and then gave me 3 days to pay it. Price gouging at its best. I’ll never go to Newport again. …
Someone please help!! I went to RI twice (went and came back = total 4 Times passing the bridge) and each time I passed the bridge they changed me $48 and now total $184. I have been waiting for the toll bill and no paper/mail come through …
I went through the toll back in August. I have been waiting everyday for my toll so I can pay it on time and I have not received my toll so I have no way to enter my information online to pay my bill. Every-time I try calling customer …
A scam operation, removed my debit card from my account after 2 failed charges in 2 days without notifying me, I could have easily resolved this. I keep trying to tell myself it was a mistake but too many instances like this keep happening …
Not sure how this place is allowed to operate the way it does. Only open 9-1 Monday Wednesday and Friday, and calling them will take at least an hour on hold. They do not allow you to link a bank account to your ez pass, simply because they …
(Translated by Google) Good service
(Original)
Buen servicio
Parasitic organization. They already have my information on file and don’t bill me so they can collect fees, and then they have hours that make communicating with them impossible. Please abolish this organization.
Great customer service!
Never a pleasant experience here.. All about taking your money.
Great personell
Pathetic
Website is horrible. It’s basically impossible to sign in.
Would give zero stars if possible
Always kept very clean. Very courteous employees. Service is usually quick and easy.
Scam! this should be illegal
There is a goog early season fishing area near here
Discounts for residents is the best policy ever!
I love travel. Excellent Customer Services. Good condition the Roads and Turnpikes. I trust Rhode Island Turnpikes.
Road construction near tolls in Aug. I was forced to EZ Pass lane-$10,00 fine is not too bad but I waited two weeks and got fine increased to $50.00-WATCH OUT
Love how you could have a violation, never know about it, and then get charged through the roof for it. This place is an embarrassment to the state
Very helpful on the phone! Told me I could go to a local AAA to get a transponder even if I wasn’t a member.
Policies are terrible. Made payments online and then was told that i had a negative balance. Got citated, was told “Oh you should go through the lane to make sure!” RUDE.
Newport bridge construction in June was a plain mistake. You had March through May and you guys did nothing. You’ve reduced Newport to a standstill during the day despite working around the clock. I want these hours upon hours of my life back.
Horrible place to work. Too much bureaucracy for a simple service. Way too many supervisors and misplaced rules and regulations. No proper training is offered, it’s either your survive their picky way to work and tons of criticism or you waste your time until you quit.
Very pleasant, took care of my issues and answered all my questions. I had a somewhat uncommon problem and it was handled promptly. What more could you ask for? A governent entity with value is a rare thing, particularly in RI. Hope the Hill doesn’t spoil things.
I hate crossing the bridge every chance I get I go around they charge you 4 dollars back and fourth it’ll be less stressful if they open more lanes for cash you got 2 lanes for ez pass straight threw but one cash lane and 2 more ez pass …
Y’all have always been so awesome friendly. But Covid must NEVER stop our functions as a society. It must not inhibit necessities. Travel is crucial to the American economy. This building must be 24/7. Hire the people, get the job done. Do. It.
Any time, and I mean anytime you deal with state it is NEVER easy and takes more than 1 time to get results. Even then it is painful. God I hate our unstreamlined state government!
Don’t think you’ll ever speak to anyone, no one answers the phones, the website is a disaster too! The absolute worst system!!!
I have a transponder. It is on my car every day. Why wouldn’t it be? Doesn’t seem to matter. If the sensors miss my ez pass and overcharge me, that’s on me. The whole system is atrocious. Customer service is a disaster; driving over the …
Had to pay $330 for two days worth of tolls
I drove over the bridge, I thought I could pay, you can’t. I got a letter went to pay it when I got paid, went from $8 to $90. First and last time I ever use that bridge or any service or business(s) across it.
After numerous times contacting this office E mailing info of what they need they still are charging me a rhode island resident full price to go over the new port bridge and I work in Newport so twice a day 10 times a week 6 bucks turns to 60 next step is calling channel10
Administrative fees are a scam, 1000% interest on EACH pass only 14 days after with one notice. If any other company tried this do you understand how fast they would get shut down for predatory practices?
I swear to God 8 pray 🙏 from. My heart to u to take ur punishment on evil corporations like this .they sick poor people blood the quadriplegic for ticket I paid over 3000 in 4 years in fees and I was on plan paying 500 a month for a year I …
The turnpike is not the problem the problem is the tolls pay attention to your bills if you are driving on the side of an 18-wheeler on 295 or 95 where any of these tolls are you will be charged although a quick phone call to the turnpike …
I Live in Mass, I regret the second that I used that bridge cause I got a penalty without getting the first toll bill, the penalty was 100$ i called many and many time to fix the issue no one wants to answer the phone,I sent an email for them I have never got an answer and now I got a new penalty its 162$ and still the same issue.
You’d think after firing all the booth operators that someone would actually be in the office to pay my bills and update my transponder….and pay the hundreds of dollars I owe this mob for a late ticket I didn’t know about!! Second time …
The woman at the door giving information is RUDE and aggressive. I need three ezpass for my trucks. She didn’t believe I had three registered trucks and told me I had to bring the original registrations in person. Told her no problem they …
Horrible service ! Soo frustrated that we came to Newport to enjoy time with family and we leave being disrespected and overcharged! The GPS sent my husband to this bridge when we originally didn’t want to go that way, but hey w.e were …
Absolutely worst treatment of customers I’ve ever seen. If you can go to another office, it’s definitely worth it.
I’ve got to say that reading these comments is a real hoot. Especially the ones where people complain about the late fee. Like it’s their fault you’re late. Or the other ones where people complain about how rude they are, but don’t seem to …
There was an issue with our invoices, and Mrs. Teresita was absolutely wonderful. She resolved everything in 2 days, she was so kind and professional. We’re very grateful!
Got a ticket was due on December 24. Tried to pay it online and it kept saying that my plate could not be found. So naturally, I’m thinking maybe I have to create an account. So I click on “sign up now” and it just takes you to a useless …
Visited during Thanksgiving while all the cash booths were closed and under construction. No ticket was sent to me until 3 months later when I was notified of a $132 fine (3 times I went over the bridge $4 each plus a $40 each late fee). …
Went to Newport for the day to work at the end of November . There was no one at the booth to pay the $4 fee so i went through an and they sent me a bill for $8, about two weeks later in December. I intended to pay it but didn’t get around …
Bill by mail should have a better way to implement…far more evil than credit card companies administrative fees
Only open during usual business hours 9-5 mon, wed, and Fri.. so you’ll have to take the whole day off to wait in line over an hour because they are inept at their jobs. Avoid doing anything in person at all costs
Nasty old man working at the door. On a trip and just trying to find directions to a bathroom. Rudely informed us they were only open 3 days a week and we had to leave. Then proceeded to be rude to the woman who walked up after us looking for help.
What kind of hours are those? Middle of the day when everyone is working. Online service is terrible. I can’t talk to anyone over the phone and yet they charge $4 per car.
Rhode Island turnpike and Bridget authority/ezpass has been neglecting to send out notifications before applying violations to people’s accounts. What do they plan to do about it??
I went to Newport on September 9th 2022 and received my invoice in Canada by US postal in December. Went online to pay my 6$ and now they want 46$ since it’s passed the deadline. I send them 2 emails and try to call them without result. (I have no idea how you are supposed to pay in time since you need to wait for an invoice number)
Got an inv for my trip to Newport in October December 26th. The just today I got a bill for 8x the amount of my trip. RI changed the rules not me and then gave me 3 days to pay it. Price gouging at its best. I’ll never go to Newport again. …
Someone please help!! I went to RI twice (went and came back = total 4 Times passing the bridge) and each time I passed the bridge they changed me $48 and now total $184. I have been waiting for the toll bill and no paper/mail come through …
I went through the toll back in August. I have been waiting everyday for my toll so I can pay it on time and I have not received my toll so I have no way to enter my information online to pay my bill. Every-time I try calling customer …
A scam operation, removed my debit card from my account after 2 failed charges in 2 days without notifying me, I could have easily resolved this. I keep trying to tell myself it was a mistake but too many instances like this keep happening …
Not sure how this place is allowed to operate the way it does. Only open 9-1 Monday Wednesday and Friday, and calling them will take at least an hour on hold. They do not allow you to link a bank account to your ez pass, simply because they …