Eagle Disposal offers waste and recycling services to residential and commercial customers in Lancaster, PA and surrounding areas. Call or click to visit our website today to learn more about the services we offer!
| Friday | 7AM to 3:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7AM to 4:30PM |
| Tuesday | 7AM to 4:30PM |
| Wednesday | 7AM to 4:30PM |
| Thursday | 7AM to 4:30PM |
1251 E Earl Rd, East Earl, PA 17519
Tiffany Wert was very helpful through this business
Tina is great……very responsive and helpful !!
Very professional drivers and quality service.
Great rates and wonderful to actually talk to a person when you call.
Tiffany Wert was very professional when speaking with her.
Great value and service, best dumpster provider.
Josh Moser
Worker leave messes do even make effort to clean up from richland pa
Their drivers are rude they stop in the steet and yell and cuse in front of little kids one of the worst trash people in the county
Have done business with them since 2006 and they have always done what they said they would do.
No better trash company in my area always reliable and picks everything up
Very reliable. Good communication both by email and the use of Facebook.
Worst disposal service ever!!!! And don’t even try to recycle with these imbeciles!!! They put it directly into the landfill anyway.
Fair prices, great service. The sanitation workers and very friendly and helpful.
Called in and talked to Andrea, she answered quickly and got everything in order !
It has now been 20 days since our last pick up??????
Tiffany Wert was a pleasure to work with spoke to her recently.
Customer for 5+ years. Great service, Reliable and very responsive!
Office staff has no clue on what is going on. You call for information and always receive the wrong information.
They no longer take my recycle what a rip off
Love watching them throw trash and recycle in the same truck
Awesome service! Wonderful Customer Service if we have a question about our account!
Everyone is so nice and helpful everytime I need a question answered. My trash is always picked up on time.
First impression was really poor, not a client-centric business by any means.
We’ve always have had great srevive- very nice people to deal with
I have been a customer for several years and have never had a problem. Customer service has always been good.
Always on time, never have any issues. Also very courteous on the roadways.
I talked to Amie over the phone and she gave me great service. Thanks!
My cousin Tiffany Wert lives in that area and only has good things to say about them.
Great service with Eagle. Tiffany Wert is professional and friendly!
Great customer service! It was a pleasure to work with Tiffany Usner.
Horrible experience with this company. Be prepared for them to regularly skip trash pick up or come days late.
Tabitha L. is a great contact person about scheduling pick ups.
If you like liven on the edge and never wanna know when your trash is gonna be pick up this is your company .
Terrible service. Going on one month without pick up for the third time. Do not hire them.
Do not use this company !! I can’t stress this enough. Do not use them.
Excellent company!! Tiffany Wert is a great person to work with!
They are always on time and great to work with. We fill our cans full and every Friday morning we know they will be empty!
The service we have received has been top notch. I also love that our trashcan was provided to us!
Been with them for years and very pleased. Great customer service and the drivers always go out of their way for their customers.
No one ever answers phone. On hold forever. Dealing with missed recycle pick up 2 weeks
Great company to do business with. Puntctal, respectful and the owner is a stand up guy! Don’t go elsewhere. Best business in its industry.
Horrible service. Nothing but excuses. Stay away from this company. I’d give zero stars if I could.
Seniors, hold onto your wallet!!! BEWARE
Spend your money somewhere else. Bad business tactics! …
I always have a very kind and professional experience with tiffany Wert. Very informative and helpful.
Eagle disposal has d ok done a great job picking up trash&recycling in a professional standard manner.
Gave 4 stars because I need to call them every now and then to notify that trash was not picked up on the scheduled day. They pick it up then on the day that I call.
We have always had good service! Office help is always pleasant and we love that there is a trash can provided! No complaints here! 😊 …
Honestly the best trash company around! They are so kind, never have any issues with them. Highly recommended
Great costumer service! Having residential trash collection, I have observed how conscientious the workers are. Proud of the men that service our community! Great job!
2 weeks and they still didn’t pick up garbage. Call them nothing but excuses.
They keep forgetting us for the second week now. They’ve been getting worse these last few months.
Dealt with tiffany usner she was able to answer my questions and was very professional. Highly recommend eagles disposal.
Keep raising rates and doesn’t pick-up every week.
Tiff returned my calls and emails quickly, she also explained how the services work and which would work best for me. Thanks Tiff
Eagle still uses a live person to answer the phones as they ring!
No automated system where you cannot reach a live representative!
This is important for customer service!
ABSOLUTELY HORRIBLE RUDE SERVICE NOW. IN THE BEGINNING THEY WERE GREAT AND THE LEAST EXPENSIVE AROUND, BUT NOW THEY FORGET TO PICK UP THE TRASH AND I HAVE TO CALL THEM- TO COME BACK. THEY WERE TAKING MORE TRASH BECAUSE I CARE FOR MY 92 YEAR OLD FATHER–THEY ABRUPTLY STOPPED. VERY DISAPPOINTED.
I have contacted Eagle on occasions when I needed answers and they were quick to reply and professional.
Eagle has been a great company to do business with.
Thank you Eagle?
I was sold into this company as the old one sold routes they’ve increased prices several times and I never got new trash can or recycling tub and they wanted to charge me or make me drive 45 minutes my self just to get them.
Garbage cans left out on the street so that the mail cannot be delivered. Recycle not picked up for three weeks! Still charge the same amount for poor service!
They do not come on the day they are suppose too then they call and leave a message saying they will pick it up the next day and never do worst trash company I have ever had
Never on time with picking up trash. They always want there money yet always skip a week. Terrible company.
I live in a township who thought it was a good idea to use this company. Wrongo! They have one job. Take trash from homes and dispose. They don’t do that.
Horrible customer service miss pick ups all the time…if u can get someone else to pick up your trash and recycling do it because this company will let you down all the time…I tried to be patient but its been a terrible experience
Eagle disposal is a great choice for trash service- they are reliable and Nicole has been very responsive in assisting us.
Recycling could do better. Their pick ups are haphazard and should be more consistent as this is a paid service. I am sitting on my porch and they missed several pick ups including mone.
Don’t come some weeks and still get charged for them completely skipping a week and now they refuse to pick up leaves in a yard waste bag even though for 3 years they have picked them up. Rude customer service as well.
Not only have they stopped collecting our recycling (while keeping a price increase in place) they have also not picked up our trash and won’t return our calls.
Eagle has been haul for the Ephrata Plant for about 4 or 5 years. Tabitha Ledford has been most helpful.
I’m very glad I switched to eagle a few years ago. They’re extremely easy to work with and are priced better than everyone else in central pa area.
Does not send out bills or calls you to remind you your bill is due. I guess your supposed to just remember everything.You will simply come home to find your cans are gone. Switched waste company.
Place has no customer service. Refuses to take all trash. Manager Andrea straight up lies when you call to complain. Never had a problem with this company when the owner Bobby lived 2 doors down. This is by far the worst company to deal with.
I highly recommend this company, good price and great customer service! I spoke with Amy when I called in to make a payment, she was very kind and helpful.
Great customer service! I call for my mom since she cant speak English well. Thank you Tiffany Wert for the awesome service!
Only been using since March but happy so far! Also, in passing on the road, these guys are great as far as moving quickly to not hold up traffic, or waving you around if it’s safe!
Tammy at their office was very rude to me on the phone. Tried to get things resolved about trash pick up. All she did was think everything was funny. Very poor customer service.
Continues raising pricing but doesn’t perform the service. They have not picked up our trash in the last 3 weeks and it’s not the first time.
Took 5 weeks for them to pick my trash up on trash day even after calling every week . Now I’m not sure if they got yelled at because they take it now they just sit in front of my house at 545 am for ten minutes screaming at each other and …
Are trash set forthree weeks at one point and now it’s been 2 weeks done with this company can never get a hold of them on the phone and they say customer service is their first priority I don’t think so
Service is great. I have no complaints with the drivers or loaders. The girls in the office are wonderful. They are quick to help and get any issues resolved immediately.
Have done business with Eagle Disposal for several years. We recently moved and will continue to do business with them. They have be excellent and very responsive to our requests.
Did not show up for a week trash was overflowing, they were just here and this is how they left it
Still waiting for someone to get back to me. Along with our trash, they took our WHOLE TRASH CAN last week. It was in perfect working order and would like it replaced. Not happy at all.
Tiffany U. Is awesome! She is always helpful with any question I have. We have been customers for years. Great job!
I have been a customer with Eagle Disposal for many years. When I called the office I spoke to Kayla she is nice, friendly and professional.Thanks for the great services
Awful. No way to pay online. Don’t answer the phone when you call in to pay. Don’t call / email / text when you’re past due. They came and took the can and dumped all the trash in my yard without any type of communication. Don’t use them. There are cheaper, better and more “with the times” companies around.
They bought the disposal company I had and I was forced to deal with their terrible service that they overcharge for. I bring my trash to the dump now-rather than deal with them. I think they are still claiming that I owe them money, of course I do. You never picked up my trash!
Thank you guys you are the best! I recycle ALOT and you have been helpful with the suggestions and take all my bags. Your crew never leaves a mess and never throws around my cans. Very respectful staff they walked me through how your service works. ( out of state transfer lol)
Edited my review from a few years ago because…
Used to be a local owned company!
Used to be great service! …
Not picking up recycles , I will not bring the pail BACK to my house unless it is empty I don’t know if they have sanitation inspectors here but any ticket will be given to goods
We’ve been very pleased with their service. And, we really like the trash receptacles they have provided us with! We also appreciate their communication via FaceBook when there is scheduling changes or other worthy info to be shared.
They have not picked up trash 3 out of 4 weeks and they have very poor customer service. We are switching to another company.
This company’s services are terrible! There customer skills are no existing. They will only empty what you can fit in your dumpster, not bags on the ground. If you have bags in the ground that’s considered extra garbage for that week. …
Recently they have been not picking up my trash and recycling. I read on the internet that they suspended recycling due to lack of staffing but I never received a letter that they had suspended that services or even an option for what to do with recycling.
Company is very rude and drivers are very disrespectful. When I fell behind in payments they emptied the contents of the one yard dumpster over my driveway. Then removed their dumpster.
Residential trash service is terrible. They pick and choose which dates they’ll pick up recyclables. They’ve missed us 4 different times now and today no trash pick up at all. …
Called and spoke with Tiffany Wert about the different service’s offer and she was very professional and kind which I appreciate nice to be able to talk with someone that takes the extra time to explain everything and is very patient and understanding glad you have someone as good working at your business
My trash has been missed or not picked up more times than I can count. Most recently my recycling was picked up but not my trash and I was told it was due to weather. If that was the case, wouldn’t my recycling have been missed too?
I have had Eagles for around 20 years now. They have always been reliable and courteous to me. I have always gotten prompt service and questions answered when I needed it. I would highly recommend them to anybody who needed this service.
Have been using them for 2 years now. Great company and competitive rates in my area. They always communicate when there is bad weather and always pick up on time. Highly recommend!
Worst trash company I’ve ever dealt with. They threw my trash can through my screen door and said they didn’t have proof they did it and couldn’t resolve this matter. They dump trash on the ground every time they pick up my trash so i I …
Hired eagle 1/21 to provide professional trash removal at first i had to & pick up my own trash cans (not delivered) than within 4 months ( 2 holidays) my trash wasn’t picked up a total of 3 times each time they said my bill needs …
Great company! My mom called does no speak much English and they actually have a spanish speaking lady that help her sign up for service. Great customer service. The guys that are in the back of truck picking up the trash they are really nice
Recently horrible service, forgot to pick up our weekly trash twice in the past 3 weeks alone. Trying to contact via phone is 70/30, sometimes immediate connection, but most of the time, a 10 minute wait then it boots you off the call.
They backed into my car in my driveway when delivering the container and refused to accept responsibility. I’d strongly suggest another company. If you decide to still go with them, make sure you move all cars far away and maybe even your house too…
Our company has been using Eagle for years. They have done a good job for us. Kayla in the office has been very responsive.
Wow, so far my experience with the company has been horrible. Lisa, the receptionist, is one of the nastiest, most unprofessional people I have ever dealt with. Good grief! If you’re having a bad day as a rule of thumb it’s not a good idea …
Be prepared for significant hidden fees. I scheduled a rolloff delivery, but had to cancel after running into permit issues for the drop. Even though the delivery was still over a week away I was charged $40 for canceling. I was told that …
We are a local commercial business using Eagle Disposal for 17 years. Their service is always prompt, their drivers are well trained, and their rates are competitive. We highly recommend Eagle Disposal.
Didnt take a box for bulk trash wasnt big at all. Had my mail not delivered a few times now due to the can being place infront of my mailbox after you guys dump it 😤 …
This company’s staff has zero respect for the trash can and recycling bins. They leave them in the middle of the road and keep tossing the recycling bins and breaking them. When they got called out on it they insulted my mother by caller …
Normal trash removal. Tiffany Usner helped us set up our new trash pickup with Eagle and she made sure everything was a smooth transition from one company to another.
Beware of there contract. they did not show us the details of it and we did not sign the details page. after 2 years they almost doubled our bill, after the 2 years were up I told them I will NOT be signing another 2 years. they auto …
I have been with eagle for a number of years and I am very happy with their service – from the men picking up my trash to my dealings with the office staff. I am very surprised at what I have read in the other comments and do not believe it …
They haven’t been picking up our trash for the last few times. They seldom pick up the recycle. They say it’s because of covid and being short staffed but this has been happening even before covid. They will however take your money and not …
I highly recommend their services, I recently moved into the Shillignton Area and I’m amazed with the quality of their garbage removal services, the driver/helpers are always so friendly and very professional. Way to go GUYS and thanks for the GREAT service you are providing EVERYDAY!!👏🏼👏🏼 …
As a tax paying customer for the city of coatesville, you would think that maybe your trash would be removed by the company that has a contract with the city to do it’s job a bit better? Here’s my point, trash that was placed for removal …
They offer a free toter and recycling bin, but what they don’t tell you is they make errors and randomly take them back. They admitted they made the error, but won’t bring a new for several days or compensate for the error and …
I called with a question about my bill and Tiffany Wert was very helpful and respectful! She was so friendly. If you ever have an issue Tiffany is the one to talk to!
The staff they had before they didn’t cared about the bins trawling them all the time causing damage to my trash bins and recycling containers ,most of the time late but since few month new staff been doing an amazing job on my Kenhorst pa area. Very respectful and friendly staff . No more slaming my trash cans. Keep the good work!
I have been a customer of Eagle Disposal for 3 years and they all do a great job. The office staff, drivers and loaders always go above and beyond to get the job done. Great Service and reasonable prices!
We have been using Eagle Disposal for years now and never had any issues. I would recommend them to anyone. The girls in the office are very nice and accommodating, our driver never leaves any trash behind either.
I have a SMALL storage area (just big enough for 3 cans) for the recycling can and they won’t open the door and pull the can out to empty it. What’s next? You won’t get out of the truck to get it? My trash company (another company) gets …
I’ve only been a customer for a month or two, they are consistently late by a couple days, and last week they didn’t show until 5 days late, and this week they won’t show. I called and they said they were here, but they didn’t pick up the trash.. They are terrible.
Great and timely customer service provided by Tiffany Wert! Handled my inquiry in a timely manner and followed up quickly. She is an asset to Eagle Disposal, for sure.
Spoke with Tiffany Usner.
Very helpful and knowledgeable. She did some research and had answer for me within an minutes. Excellent customer service skills. A real asset to Eagle Disposal
Andrea @ Eagle Disposal is truly a pleasure to work with. She is knowledgeable, professional and understands the business. She cares about her job, the customers, vendors and employees of Eagle and it shows. Thank you Andrea! 5 Stars!
Trash and recycling hauler for township where I am a resident. Eagle has poor service and a general lack of concern for customers and customer satisfaction.
I’m not sure why they have such bad ratings on here but they are great! Every time I call they are nice. The guys that pickup the trash are always great and always take whatever I put out there! Sometimes it isn’t back on my lawn(the …
If you want a waste removal service DO NOT use Eagle. They cancel all the time and just randomly stopped picking up recycle. Switching services.
Service went down hill . Haven’t had my trash picked up now for 2 weeks like everyone else on my road. Call about it and the woman who I spoke with assured me it would be picked up this week well it wasn’t. Always had great service till the …
Thank you Amy! For your time, responsiveness, and utmost professionalism. Truly cares about the customer. Ensuring all information needed was furnished, so I can make the right decision. Truly an asset to your company.
Spoke with Amy when i called in and she explained what items we could place in our big brand new recycle container on wheels they delivered us. This will really cut down on the trash load we have each week. Thank you Amy!
Lousy service with no customer communication. No pickup three weeks in a row which they blamed on staffing issues, however we didn’t know about it until they didn’t come. On hold over 15 minutes only to be cut off. No response to e-mails. Not hopeful that we will get our quarterly prepaid bill refunded either. Stay away!
I had a few questions on initiating service so I called and got Tiffany Wert on the phone. Not exactly sure what I needed but she was super pleasant and walked me thru all my issues, knowing exactly what I needed. I got off the phone …
We’ve used Eagle Disposal for the past six or seven years. Great customer service! Crew keeps their schedule, folks in the office are always pleasant and well-informed. Everything you’d expect, done well.
No longer servicing recycling routes in Lancaster area. Trash routes are missed approximately once per month. After canceling service they won’t pick up their cans for over a 5 weeks. Hard to believe the service could be so poor.
We have had Eagle Disposal since they started and since day 1 they have one of the most unprofessional places ever. The trash collectors let bottles roll around our driveway and they don’t pick them up, they throw our cans when they are …
I pay for a weekly service and they seem to choose what they pick up each week. This week they skip general garbage,last week they skip recycling. Bill came in on Thursday, maybe I will skip that. I am going to look for another service. Beware of their shady practices.
I have been with Eagle for a little over a month. Great customer service when calling in (always answer) & truck drivers & crew are courteous & friendly. The couple of very small issues I’ve had were promtly & efficiently resolved with …
Worst trash company. With the worst service. I started the service took them 3 weeks and 3 phone calls to finally get my cans. Then they wouldn’t pick the trash up for 3 weeks. Finally cancelled service and still took them 2 weeks to pick …
We are fairly new customers. We switched to Eagle due to some dissatisfaction we had with another company. The few months we’ve had them, we have no complaints. Everything has been positive so far! We are glad we made the switch to this company!
You see them pick up neighbor’s garbage, but yet they drive right by yours. I call office and they said they will get them to pick it up. Never showed up.
I don’t ever write poor reviews as I don’t want to impact someone’s business, but I felt compelled rate Eagle Disposal based on their management’s customer service. Our HOA contracted their services. Recently, they backed their truck into …
I appreciate that Eagle Disposal Company is very responsive to phone calls and questions. The staff is always very friendly and helpful. …
This is a stand up company. We have had them for years and the only complaint we have had is that they come to collect our trash a little too early, which when we forget to take it out the night before, we’re usually not awake to get it to …
A special thank you to the men and women that work at a place of employment that most people would not be willing to work at, due to the hours and odor etc.
Thanks to all the staff at Eagle Disposal, great job and keep up the good work. In 10 plus years of their service I have never had a problem.
frequently missed trash pickup. now they stopped picking up the recycling without letting us know. They blame everything ‘on the pandemic’…. Oh, and we don’t get a price break even if they miss the schedule several weeks in a row…
My trash can is split. Requested another to replace, been a customer for 20 years – always pay them! They want to charge me $15 for them to deliver a can or I am to come by their office & pick up on my own. They do not have hours for me …
Eagle has been a nightmare since April but not showing up two weeks in a row and one week being Christmas is just shameful. The Neighborhood looks like some kind of trash planet from Starwars instead of a Winter wonderland.
Service is Great and customer service is wonderful.
Gigantic trash can supplied by them and holds more than my own 3 large cans.
Friday pick up so I put cans out Thursday night. …
I’ve been with Eagle since 2014. Very easy to work with, solid, reliable service. No real complaints to speak of. I wish they had online bill pay but that is about the only downside with this company. Anytime I called to pay my bill online the people on the other end were kind, courteous and overwhelming pleasant to speak with.
had to get a new company when moving to a different county. We have only had them for a few months but have had to call multiple times. The recycling NEVER EVER EVER gets picked up. EVER. The trash is constantly all over the yard when they …
SCAMMERS! Suspended recycle service and claimed it was offered for “free” so they don’t have to reduce/refund the reoccurring cost.
Recycling is not “free” -its included and unlisted in the cost. It’s like how ‘free shipping’ is not free, but instead included in the value of the item.
Wonderful service from our driver and pickers! The driver and pickers always leave containers in proper place, safely off the road. They arrive at a consistent time every week. The driver and workers are great at waving at my kids and I …
It’s unfortunate to see all the negative reviews of Eagle recently. I have not had a good experience with them and am changing service providers at the end of the month. I hope that they can get it together.
Fair prices and timely service is what you expect. They do all that, but recently they exceeded my views with them. I went to collect my garbage can and recyclable bin, but the bin was no where in site. It was extremely windy (gusts up to …
Lately the aervice has been horrable. Missed pick up again. Was never like that till recently. They just issued me new trash cans. Maybe that will fix the issue. And i was wrong. Still many missed pick up dates. Starting to get really …
My experience with Eagle Disposal has been nothing but amazing. Everyone I’ve ever dealt has been so professional and helpful . The crew that picks up on my street is Fantastic and My daughter looks forward to their visit every week. If you don’t have Eagle disposal, you need to switch. You will not be disappointed.
Absolute horrible service and provider, listen to the reviews people. Don’t waste your time or even bother with these CLOWNS!!!! Up rates and don’t show up half the time or even take everything. Somehow they continue to get away with just …
Due to inclement weather they will randomly choose which areas they will pick up as opposed to just canceling and picking up following day. They expect you to simply continue to add trash bags by the curbside until the following week …
The Eagle Disposal teams that service our property have always done their job well, and on time. I have seen other services ignore waste that may be on ground from toppled over cans. Not the Eagle team that services us! They take care of making sure what is left out is picked up!
This company is not accountable, and breaks the contracted weekly agreement due to being short staffed. Their ability to retain employees impacts trash removal and customers wait 2 weeks until the next pick up. Unacceptable and poor customer service.
Wish I didn’t have to give a star at all! We moved back in May, and called to pet them know. We didn’t have the room to take the cans our self, they said no problem they would deliver new ones. Took 3 weeks to get the new cans and they were …
Tabitha is a pleasure to work with. She is always professional, and provides answers to any questions I may have. The service I receive (for High Steel) is outstanding. Roll offs are picked up in a timely matter, and if issues arise …
I rotate shift at work an hour from home, and I’m a volunteer firefighter. I never saw the bill come but saw an invoice from eagle a day ago, not to realize it was because my bill was past due so instead of putting on the invoice past due …
Eagle disposal provides TERRIBLE service. We pay for trash/recycling service and they are inconsistent with picking up our recycling and always seem to only pick up our recycling once every three weeks or four weeks. When I call their …
They do not answer the phone, respond to emails, or call back if you leave countless voicemails. I have exhausted all forms of communication that their website provides with no resolution. All we want is for an old mattress to be picked up. …
I see so many reviews being written regarding the quality of the customer service mostly here which is sad to me because those who work directly with the customers are the ones who represent the company in my eyes. So when I called today to …
Had Eagle for over three years and no issues. About 3 months ago, they started missing pick ups and its been three week and no trash pick up. I’ve called and left messages with no response. I was trying to be understanding due to to COVID but at this point I just need my trash picked up so I decided to go with another local provider.
Have been a customer for several years and as of late the service has been horrible. Voicemail every other week that they won’t be picking up on the normal day and now the news that they will no longer pick up recycling. Everyone …
Service was great for years, but the only good thing I can say now is that the lady was very nice when I called to cancel my service after not having our trash and recycling picked up for 4 weeks, despite being told that they’d have someone get it.
Since the Pandemic they literally pick up maybe 1/2 of the time if your lucky, cut recycling in half (which they never pick up) and even raised the prices on top of that. Definitely pick another trash service, ill be switching once my quarter is up!
Eagle has been our trash and recycle pickup provider since we moved into our home 5 years ago. We LOVE them! The Stagg are so friendly and give a kind wave and smile every time! They always pick up blown trash and do a great job. Thank you!!!
The place of business I work at uses this company and they fail to completely empty the trash and recycle bins. Like today when we arrived for work they were not completely empty and one recycling bin was still completely full. Ever since new ownership this company went down hill
We use Eagle for our dumpsters at our work place, they are super easy to work with and are prompt at picking up when requested. Tabitha and the driver both have top priority customer service, couldn’t ask for a better company to do business with.
i can’t say enough about Eagle Disposal. i have dealt with other companies in the past and did not get the service i get with Eagle Disposal. I email and call Tabitha Ledford all the time and she and the rest of the team gets the job done every time in a quick manner. Thank you for all you do.
We have been with Eagle for 3 years and have seriously been considering a change. Skipped this weeks pickup and the same thing happened several weeks ago. This time we didn’t even have the luxury of a warning. Not sure what’s going on. …
We used their service for 2 years at one residence and when we moved we wanted to take them with us. Their service is super reliable and the staff is always friendly and willing to help. There was a misunderstanding in setting up the …
I have been working with Eagle for 4 1/2 years they’ve always been honest and dependable. I love working with Tabatha as she handles our needs in a quick and efficient manner. I would recommend them to any large distribution center like ours.
Have been with Eagle for eight years. First six were not bad, even good. But the last year especially has been terrible. Numerous skipped weeks, lack of communication, etc. They keep using the pandemic as an excuse, but that’s not flying when they continue to cash checks for a service they are no longer capable of providing.
Multiple times, within a 3 month period at this point, our garbage has not been picked up. My roommates and I get no explanation, or very weak excuses, when we call and then nothing changes. Recently, they replaced all the recycling bins …
This is the sixth time this company didn’t pick up our trash on time. We’ve repeatedly had to call them to find out what is going on, and had to pick up trash they didn’t when animals get to it. We were told they have “staffing shortages” …
We’ve used Eagle for over 7 years now. We haven’t had an issue at all. When we were missed on our pick up days, they came out that day and got our stuff! A very special thanks to Tiffany Usner for getting us set up with delivery days, toters, and her great customer service when we moved into our new house!!
This week was the second time this year that they did not collect recycling. We had the Memorial Day holiday – for which they claimed they would pick up a day later. However they never showed up. Customer service is not picking up the phone. Will be terminating our service.
Eagle missed several weeks this summer. After the first time they said they would pickup the following week but again were a no show. They kept claiming they would get to it and we very misleading when we called. We ran out of cans to put the trash it. Finally cancelled service.. It took five weeks to get a refund.
My experience with Eagle was so pleasant it restored my faith in big busy businesses.
This has been a very rough year for all of us during this horrific pandemic …
We would like to thank Eagle Disposal for great job at the Ephrata Fair this past week. This was their first year handling the trash removal and everything went smoothly and efficiently. We really appreciate it!
Very poor communication. Change schedules without informing us. FAIL to pick up = now five weeks in three months, with NO Notice. They seem to be trying to lose customers. …
I had ordered a dumpster for a roof replacement, and they did an awesome job. The driver was very respectful of our foliage, and property and they were on time. I would recommend them for any type of trash service as they are very …
We have this company for our trash service and they’re terrible. They don’t come on days when they are scheduled. I believe the one half of town has not had trash pick up in 11 days. They also threw our trash can lid away a few years ago …
I have been very happy with Eagle Disposal and specifically with Yolanda and Tiffany. They were very quick in responding to me and taking care of my requests. My business’ needs were taken care of quickly and I’ve had no issue with waste pick up. Thanks!
I wish there was a 0 star option. Absolutely horrible customer service. Last week they didn’t bother picking up our recycling and said they would be picking up double this week. They’ve been unreliable for longer than the pandemic. It …
Consistently forgetting my trash and recycle pickup. Always blaming covid and staffing shortages and say they’ll do double pickup the following week. Also for months no recycle pickup. Now every other yet when they forget its every 3-4 …
I have been with Eagle Disposal for almost 4 year and no complaints. The office staff is always there to answer any questions you have no matter the issue. They are quick to respond and solve any problem that arises. They have a good crew …
Doesn’t matter how good you are if you don’t show up. The first day they forgot to take my recycling. The second week they dragged my trashy down the street and left it there. There were 5 weeks of perfect service until this week they …
My husband works here . After 10 years At a different employer he decided he needed a change After his 5th year at his prev employer never given a raise or token of appreciation. Eagle immediately from hire seen his value Nd importance to …
We use Eagle for our disposal needs at our house, the guys do a great job at always getting our trash and getting the cans back. When I needed help for my business disposal I spoke to Nicole, she was very responsive. Its not often a trash company has a customer care manager to ensure satisfaction.
Stay away from this place. We’ve used them for about 5 years. Over the past few months they only pick up trash about 50% of the time. Even on those days they’ll take the trash OR the recycling. Rarely will they take both. I’ve called many …
Would not recommend this company to my worst enemy. Trash is not always picked up on our day, No recycling service for months. Cancelled service over a month ago. Now can’t get trash cans picked up for ANOTHER 6 weeks!! They also did not …
Used Eagle for 2 year for residential use and recycle. Their trucks break down on a regular basis. or at least that is what they say when they miss their pick up. I would not recommend them as they are very inconsistent. You’ll get better service elsewhere.
We are a church of 600 members and have events nearly every weekend. We have used Eagle Disposal for 10 years without issue with pick up until these past few months. We have missed pick up on more than 5 occasions, having to store our …
I don’t have the strength to go into great detail. However, they want to lock you into a 3 year contract that allows them to increase rates at any time and for any reason. Once you sign a contract, they require a certified letter to …
The worst service ever.. They skip trash pick up all the time. It’s been for 3 weeks going on 4 weeks of no trash pick up. They are ridiculous. They blame it on shortages due to Covid but I don’t see other companies having issues and if …
Please read the fine print, I would not recommend using this company. Your contract will renew every year unless you send them a certified letter 30 days before it renews. If you choose to terminate during the year they will charge you for …
I’ve been working with Eagle Disposal for the better of two years now and they have always been on time and responsive when it comes to needing our Roll Off containers swapped out or delivered to various job sites. I frequently work with …
I recognize that businesses are struggling due to the covid pandemic and I have not bashed this company thinking just struggling they will get it together but I believe when you can’t honor your word numerous times it’s time to rethink your …
My husband and I moved to Mohnton about 2 months ago. We chose Eagle Disposal because it seemed like a good value but are now realizing that the low rate seems to be reflective of their low quality service. Our trash has been collected one …
Was a customer of Eagle Disposal for 15 years and never had a problem until Waste Connections out of Woodlands, TX acquired them in 2019. It has been all downhill since then with the culmination being multiple missed pickups over the last …
My experience started in the office with Tiffany. She was very helpful and got us set up for service quickly and efficiently. When their guys showed up at our office for the first pick-up, I was very impressed how friendly and professional they were…Sparky and Don, I believe. Glad to be doing business with Eagle Disposal!
Eagle Disposal is unreliable. They do not show up on regular pickup days and don’t give any indication why. I tried to call to report a missed pickup and the outgoing message stated that they are having trouble finding workers. I …
After their purchase by Waste Connections the service we have received has been less than stellar. …
Chose Eagle disposal for residential trash and recycling pickup thinking they were the best value but i have found the service to be unsatisfactory. They offer yard waste pick up but charge you for stickers to put on bags that you also have …
I’m editing my previous review from 1 stars to 3 stars. The only reason behind this is because the office staff is so kind and trying their absolute best! I was told I would be refunded since I am changing companies. It’s sad what is …
I’ve been a loyal, on-time paying customer since I moved to my house 6 years ago. For the past year, the service has just gone downhill. Today marks 2 weeks in a row of no service – and that’s like the third time this year that has …
6 years with eagle and over the last year They miss an average of 2 pick ups a month. When you call they act all nice and assure you they will pick up the next day or do a double pick up the following week. Which neither is ever done. I’m …
If you can’t pick up trash and you’re a trash company, then you are of no use to me. In addition to not having any recycling pickup for several months over the summer, three separate times now they have missed our weekly trash pickup. The …
We have used Eagle disposable over the years and didn’t have a problem till recently. Our trash has not been picked up in THREE WEEKS! Keep telling us that they will do a double pick up next week well next rolls around and get notified that …
They are contracted through our borough and haven’t picked up our recycling in 2 weeks now, with no communication or explanation as to why. Only thing I can think of is that the contract expires at the end of this year and they were mad it …
This is the worst company I ever dealt with. They constantly missing picking up trash and recycling. Even when I canceling my service and they scheduled a time to pick-up the trash can, and never showed up. Stay away from this company.
Was with Eagle for a long time – never had an issue until Aug of this year. All of a sudden they stopped collecting recycling and never communicated with us. Missed trash collections – no communications at all until days later. Answer was …
I just recently moved. I had Eagle Disposal at my previous address and it was fine. Now my pick up day was on a Friday. They basically picked up my trash every other week, if that. Stopped collecting recycling. Made a limit on only what was …
In the past month my trash and recycle has been picked up exactly one time. I always put it out on Wednesday night for Thursday pickup. They won’t contact you and tell you they won’t make it to your house nor will they pick it up the next …
Tried to support a smaller local business, and between shortages of drivers, not picking up our garbage and recycling for 3 weeks or more at times, could never get a hold of a person just so dissatisfied all the while still paying full …
They missed too many weeks in the last year. (Commercial 2 yd dumpster on a 2-week schedule), but the kicker for me was, when they sent a letter saying they can’t make, with no offer of fee reduction. So now we cancelled, but weeks later …
Horrible. Upped my bill to $96 without any notification. I called to let them know and the manager said she let everybody know in previous bills. I have all the bills and was never notified. They have skipped recycling so many weeks and …
I have had eagle disposal for residential trash removal for 3 years. The first 2 years were fine. Then April of 2021 the issues started. They would forget my trash and then blame it on Covid or staffing (which might be real reasons.) The …
AS an update to this review, we have not had any issues with dumpster pickups so far in 2022. We were told that they were having a new driver start at the beginning of the year and he has worked very well, coming as scheduled, early in the …
Absolutely terrible service. Our commercial residential dumpster is on a two week pick up schedule. They miss our pick ups often even though there is two other eagle disposal dumpsters in the same parking lot and they get picked up weekly …
The costs have increased significantly but the quality of service continues to decline. Now they are charging a fuel surcharge but they have not picked up our trash for 2 weeks. I called and they said they would be here today and as usual have not shown up for trash collection. Very unprofessional.
Our experience with Eagle Disposal over the last several months has been horrible. They wouldn’t pick up our trash on scheduled days and wouldn’t contact us to let us know of changes. Then they stopped all recycling. I cancelled our service …
Again we had no recycling pick up heading into a holiday weekend. Pickup is on Thursdays and they never picked it up, it’s now Saturday and still no pickup! These guys are the worst, why can’t we get a company that does their job? They …
Used Eagle Disposal for 2 years and it was not completely awful. Consistent problems with customer service but the price was right to stick it out. My issue came with the pandemic and trash consistently not getting picked up. I get it in …
We’ve had Eagle since we moved into our house 4 years ago. Recycling recently switched to every other week, however they never pick it up. I put out our recycling every week because of how inconsistent they are, it’s been 10 weeks since …
Do NOT use this company. This is the most unprofessional service I have ever dealt with. They are literally a TRASH company. They have never once picked up my trash without me calling and harassing them. I’ve had my trash sitting at the end …
I DO NOT RECOMMEND Eagle, stay away! Poor service, quality, and communication. We had service with Eagle Disposal for 3 years, there were times when we were skipped. Often after emptying our bins they were tossed and sometimes remained on …
Never seen such an incompetent company. Started with them beginning of July… picked up first week.. had to call the following 4 weeks for pick ups because they never came. Cancelled.. and they Still can’t find their way here to pick up their totes!
they stopped servicing us due to “covid.” no trash or recycling. so I stopped paying for service I DID NOT GET. Eagle then threatened to send to collections for service they didnt give. after paying the “past due and fees” for SERVICE I DID …
Similar experience as the other reviews – Eagle Disposal stopped picking up our trash and recycling for several weeks. During this time we had to physically take our trash to the dump in order to dispose. This forced us to cancel and go …
We have been with this company for several months now and they have NOT ONCE picked up our trash on time. Every time that it has been picked up was after I or my wife spent literally HOURS on the phone waiting to talk to someone who then …
Constantly missed pickups. Unresponsive to calls or emails. We canceled with them with a zero balance. Incredibly we received a bill for services still being rendered. They won’t let you cancel. No responses.
One of the worst, unprofessional companies I’ve ever seen. Never know when they’re coming to pick up the trash. Always leaving our cans out in the street instead of putting them back at edge of yard. Always leaving a mess! Today I caught …
Their commercial accounts are on contract and as a customer I am “legally bound” by the contract, whether or not they complete their services in a timely manner, or as promised. Multiple times and multiple weeks in a row I did not receive …
While I am empathetic to the fact that Covid caused many staffing shortages across nearly every and any business, it has become a regular occurrence that trash pick up is simply just skipped in my neighborhood. Even one email or phone call …
We signed up a month ago. Just an automatic email they would provide info on when I would get the bins and pick up dates. I called a week later to check and they said I was already getting bills so leave the trash in the front. Been three weeks, they didn’t show up at all. Cancelling my service and switching to Goods.
They’ve stopped picking up trash every week now but feel it’s acceptable to not only increase to $96/Q but I got a notice that starting in July they’re charging a fuel tax too. If the service was on point I would gladly stick around. My …
Every week we have been putting out trash and recycling bins at the end of our driveway in plain clear sight on a Thursday night because pick up happens Friday morning, but somehow the recycling always gets missed being taken. Called about …
I’ve been a customer of Eagle for well over 13 years now. My drivers have always been pleasant and professional. The office staff have always been amazing when I would call. The pandemic hurt everyone. Covid hit their staff, just as it did …
It’s was recycling week and all neighbors had put out there recycling to be picked up, but on pick up day they only picked up one side of the roadway. This is very unacceptable do to they have a contract with cumru township for trash and …
We were forced to use Eagle for our trash/recycling by our township. They have missed pickup multiple times, always end up driving through the edge of the yard and they always hit branches out of our tree out front. I would not recommend …
We were with the company for quite a few years but it seems they really lost their sense of business! They have skipped our trash quite a few times over the past year, and for the past month have not came to get out trash at all! We …