Bank rates always fluctuates and the foreign exchange rates are always higher when you’re buying, and lower when you’re selling compare to other banks.
These folks really need to be more tech-friendly. Everything is manual and human contact is something we should all avoid in times of COVID-19. It’s high time to digitalize!
The management can do a lot to help reduce the crazy workload, but they don’t do it. They like to micromanage employees and make their life resemble living in hell!
If you choose this bank, keep an eye on your money. They levy unwanted charges without even informing the customers. I think that falls under the category of cheating.
They ignore you when you only have a small amount to open up a bank account. You can obviously see the difference on how they treat clients with big fat accounts.
The people at this bank are super slow. You apply for a loan and wait for weeks and weeks to let them check your documents. I am very disappointed and will switch to another bank in the vicinity soon.
Horrible customer service. There are so many complaints about unprovided services and you can see it on their social media accounts. It’s unfortunate that we also got to experience this horrible situation. This company is useless and I will not recommend them to anyone ever. No responses etc. Took so long to get in touch with someone.
It was a question for us how would this bank hire people who are outright rude and talk to clients condescending when they’re the ones who don’t have the real knowledge and experience on finance.
My account was compromised, and they have ZERO protections in place for me or my money. Disgusted with terrible customer service. Will be closing my accounts, and taking my business elsewhere. …
Management is terrible at leading employees. Most of the managers aren’t even good at delegating tasks and are unaware of the conditions in the workplace. Most employees are forced to work like machines and lose their work-life balance. All of these result in a toxic work environment.
These are a bunch of money-hungry people who pay no attention to customer’s feeling. They want you to pay for a mortgage in advance, and if you are a few hours late, they levy all kinds of fee on you. Also, customer care is Never useful!
Terrible non-responsive no customer service bank. I applied for a MASSAVES heat loan. It took over two months before someone got back to let me know I had missing documents. They would not let me submit it to them but have to go through …
Problems occur on their online banking system and it’s not something that you can brush off. It happened to me twice when updating my bank account and there was a debit of a couple hundred dollars. Though I was able to get my money back, it …
At times like this banks should be quick to adjust and ready to provide what the current situation calls for to accommodate the needs of its clients. They should improve and make their online banking a fast and smooth experience for everyone.
This has to be the worst bank I have ever had the displeasure of trying to deal with. Tried to open a savings account with them and jumped trough all their hurdles of sending proof of identity and address. Had an email confirming they’d …
Do not use this bank. They make charges without your knowledge. When I contacted their customer care hotline, I have to wait 18 minutes to talk to someone. When you do get someone to talk with finally and tell them about the issue, they’ll …
I’ve been with them for more than 10 years and while their processes are a little more manual than the mega-banks, they’ve always been responsive and professional whenever I needed support, and working with a local bank is better for the whole financial system in general. Fully recommend them!
ECSB has been the banker for our small business since 2015. They took a chance on us when bigger banks turned up their noses, and have stuck with us through the Covid-19 pandemic (which has crushed so many small businesses). Their staff …
I’ve never had anything but a positive experience with ECSB. My wife and I shopped around for a while when deciding where to open a joint account, they offered the most competitive interest rate and perks (ATM fee reimbursement, etc.), and …
Have worked with Tim Tuttle in the Belmont branch and he’s a pros pro. Extremely responsive, Rarely a half hour goes by if I have a question via e mail that he fails to respond in a timely fashion. Always responds to phone calls promptly. …
I’m not sure why there are low reviews. I got great help from both the Online Supervisor Jeffery Shapiro and from the Main in branch associate Shannon. I had a great experience opening up the CD, and was told of more products that we will …
I’ve been in business for 45 years I have never dealt with a more professional bank and I’ve dealt with them all. They are always polite they are always professional anytime I’ve had a problem, and the problems have always been just a …
Let me first start by saying, this is only the second Google review ever written by me but I really wanted to add my two cents here. I opened an account with ECSB recently only because the business for which I was working used them & …
I have used this bank for over 30 years. My parents used it, my siblings use it, and many friends use it. I have always been treated with courtesy. I love the on line banking (just wish I could transfer from my passbook savings to my …
professional service
This is the bank was robered in the movie of Ben Affleck ‘THE TOWN’ lol
Shoutout to Charles from Home Mortgage department, always helpful!
The worst bank I have ever worked with.
used this bank my entire life. great local establishment
Much better banks and credit unions out there. Shop around. Employees are pretty lazy and incompetent.
Bank rates always fluctuates and the foreign exchange rates are always higher when you’re buying, and lower when you’re selling compare to other banks.
This bank was useless especially during lockdowns because their online banking systems were down.
Completely out of date online banking and password recovery. 1990s tech experiences in 2020s.
These folks really need to be more tech-friendly. Everything is manual and human contact is something we should all avoid in times of COVID-19. It’s high time to digitalize!
The management can do a lot to help reduce the crazy workload, but they don’t do it. They like to micromanage employees and make their life resemble living in hell!
If you choose this bank, keep an eye on your money. They levy unwanted charges without even informing the customers. I think that falls under the category of cheating.
This bank rip people off from the interests they implement. They’re lot higher than other banks but service is nothing great.
Been at this bank now for over 10 years and have always loved there service in every area I’ve needed, would never switch to any other bank
They ignore you when you only have a small amount to open up a bank account. You can obviously see the difference on how they treat clients with big fat accounts.
The people at this bank are super slow. You apply for a loan and wait for weeks and weeks to let them check your documents. I am very disappointed and will switch to another bank in the vicinity soon.
Horrible customer service. There are so many complaints about unprovided services and you can see it on their social media accounts. It’s unfortunate that we also got to experience this horrible situation. This company is useless and I will not recommend them to anyone ever. No responses etc. Took so long to get in touch with someone.
It was a question for us how would this bank hire people who are outright rude and talk to clients condescending when they’re the ones who don’t have the real knowledge and experience on finance.
My account was compromised, and they have ZERO protections in place for me or my money. Disgusted with terrible customer service. Will be closing my accounts, and taking my business elsewhere. …
Management is terrible at leading employees. Most of the managers aren’t even good at delegating tasks and are unaware of the conditions in the workplace. Most employees are forced to work like machines and lose their work-life balance. All of these result in a toxic work environment.
These are a bunch of money-hungry people who pay no attention to customer’s feeling. They want you to pay for a mortgage in advance, and if you are a few hours late, they levy all kinds of fee on you. Also, customer care is Never useful!
Terrible non-responsive no customer service bank. I applied for a MASSAVES heat loan. It took over two months before someone got back to let me know I had missing documents. They would not let me submit it to them but have to go through …
Problems occur on their online banking system and it’s not something that you can brush off. It happened to me twice when updating my bank account and there was a debit of a couple hundred dollars. Though I was able to get my money back, it …
At times like this banks should be quick to adjust and ready to provide what the current situation calls for to accommodate the needs of its clients. They should improve and make their online banking a fast and smooth experience for everyone.
This has to be the worst bank I have ever had the displeasure of trying to deal with. Tried to open a savings account with them and jumped trough all their hurdles of sending proof of identity and address. Had an email confirming they’d …
Do not use this bank. They make charges without your knowledge. When I contacted their customer care hotline, I have to wait 18 minutes to talk to someone. When you do get someone to talk with finally and tell them about the issue, they’ll …
I’ve been with them for more than 10 years and while their processes are a little more manual than the mega-banks, they’ve always been responsive and professional whenever I needed support, and working with a local bank is better for the whole financial system in general. Fully recommend them!
ECSB has been the banker for our small business since 2015. They took a chance on us when bigger banks turned up their noses, and have stuck with us through the Covid-19 pandemic (which has crushed so many small businesses). Their staff …
This is for the fine folks over at the Medford branch. My wife and I were looking to move on from our current bank. Our criteria is simple: …
I’ve never had anything but a positive experience with ECSB. My wife and I shopped around for a while when deciding where to open a joint account, they offered the most competitive interest rate and perks (ATM fee reimbursement, etc.), and …
Have worked with Tim Tuttle in the Belmont branch and he’s a pros pro. Extremely responsive, Rarely a half hour goes by if I have a question via e mail that he fails to respond in a timely fashion. Always responds to phone calls promptly. …
I’m not sure why there are low reviews. I got great help from both the Online Supervisor Jeffery Shapiro and from the Main in branch associate Shannon. I had a great experience opening up the CD, and was told of more products that we will …
I’ve been in business for 45 years I have never dealt with a more professional bank and I’ve dealt with them all. They are always polite they are always professional anytime I’ve had a problem, and the problems have always been just a …
Company gave me first real marketing internship opportunity. Thank you! :0) @rachael13479
Let me first start by saying, this is only the second Google review ever written by me but I really wanted to add my two cents here. I opened an account with ECSB recently only because the business for which I was working used them & …
I have used this bank for over 30 years. My parents used it, my siblings use it, and many friends use it. I have always been treated with courtesy. I love the on line banking (just wish I could transfer from my passbook savings to my …