Founded in 1967, Public Water Supply District No. 2 offers drinking water, as well as collection and treatment services of wastewater for rural and suburban customers throughout St.
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
PO BOX 370, O Fallon, MO 63366
The absolute worst.
Terrible customer experience.
Very understanding company.
Terrible.
Just called and spoke to Vanessa who was very helpful.
Not as helpful as American Water, but pleasant customer service
Worse utility company ever… they care more about getting paid then they do about quality of water…
Could not have been more kind and receptive. Listened and responded to my concerns. Must compliments person I talked to: unfortunately did not get name. Thanks
They provide water for a price, pay that fee and you don’t get a sob story about them being anti middle class. Grow up and pay your bills and stop blaming others.
Agreed cant even login to make a payment and give them money!!
Shut off my water! Haha. I couldn’t believe it. 100.00 in the rears due to an oversight and they shut it off. Scumbags. They said they phoned me, that was my warning. What a joke. Hard water, smelly septic and way overpriced. I guess when your the only game in town it doesn’t matter what your costomers think.
Seriously… you call in to set up service and they give you 5 minutes of instructions on the phone so that you can go to their website, print out a form, fill it out, and scan it back to their office. ???? I didn’t know I worked for this company. HORRIBLE SERVICE.
I’ve had this co as my water co for a year now and I have no complaints. Other than a water leak they had at a hydrant by my house that they didnt fix for 6 months. It’s now fixed finally.
Terrible, cannot setup service over the phone or internet (gas, trash, electric, internet all can be)…must take time off work to go and coordinate services that can be completed remotely. No hours listed anywhere online, forcing a phone call and time out of the day.
Website has the user friendliness of a government website from 1993, but more convoluted and backwards. The inefficiencies and ineptitude in every thing about this organization exemplifies everything that is inferior about a
governmental organizations.
The online payment option isn’t working, had to call. The phone robot payment didn’t work and it took them 20 minutes to answer the call. I’ve had problems with the bill being emailed to me, only received it once in 5 months, just switched to paper bill. Not a great billing/payment service.
Paid on our water and they still turned it off, then sat in front of our place for a good 20-30 minutes. Lowlives
They have refused to set up service because the prior property owner whome is deceased owes a bill. One that they expect to collect from the new property owners prior to providing service. …
They don’t offer zero stars or I would give one. Went in to simply change name on six existing accounts. They say” you need to setup six new accounts” and that will be $600. Sir. …
Worse place to do business with. They sure are quick to sent you nasty letters when you owe them money, but lie and give you a complete run around when they owe you money. Been 2 months since we closed on our house and the title company …
The woman I talked to was rude and heartless. Wouldn’t work with me even though my bill balance was the amount I owe next month. I was told I would be contacted if my water was being disconnected and never was. I’ve emailed them with my …
So hard to pay your bill. Impossible to pay online. Most of the times i call “an error” occurs after being on the phone for 15mins and entering my card info then it abruptly hangs up on me. It literally takes me days of calling back and …
Went to pay my bill for June call them us ask what I owe to keep my account current in July they shut my water off call them find out what’s wrong they messed up on the amount they told me over the phone so they just shut off my water then …
Very kind and helpful. Paul, who was very professional, came out and fixed the water leak in record time, and kept me updated to the situation. They even re imbursed us for the water bill that was high due to the water leak ! Very thankful.
Highly unorganized and unprofessional. Moved into my new home 8 months ago and still haven’t received a bill. My water has been on thankfully this whole time. Finally went in person today after trying to call multiple times and they claimed …
I’ve set up auto pay 5 times in the last 18 months and they keep ignoring it, not charging my card, and sending me subject to disconnect notices. …
Billing system went down for scheduled upgrade January 23rd according to their home page. Since then, I have not received a bill as scheduled. Site login no longer works and I cannot create a new account. Calling their automated payment …
If you’re a new customer and call, you’ll be directed to either go in their office or online to fill out an application. It’s not there online and if you email them you might wait some time. They mention a $100 deposit once approved that is …
They took the time to notify us a couple of times the problems with the sewer lines defective up to the point of their responsibility. I appreciate them doing that. It could have resulted in a much bigger problem if they didn’t tell me about it. Thank you PWSD No. 2.
The worst company I have ever dealt with. They do not care about the customer and will not call or even knock before shutting your water off. I paid my entire water bill yesterday around noon and they still have yet to come turn my water …
I don’t understand all the negative reviews. The people there have never been anything but good to me. I fell behind on the bill at one point and they were more than willing to work with me to get me caught up. All you have to do is communicate with them. I couldn’t ask for a better, easier utility company to deal with.
Amazing & attentive staff. We moved into a house where previous owner had the water turned off. Our services were supposed to begin the next day; but they were nice enough to send someone to turn it on for us during late evening hours
Wowwy does this utility company have some severe deficiencies within their billing and service teams. …
0 STARS
Just sent me a letter saying I still owe them from a address that I lived at 3yrs ago and if not paid within 30 days it will be sent to collections for 33.13 x …