Water Utility located in London Kentucky serving Eastern Laurel County and Northeastern Clay County. Pay your bill online. See more
Read More| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
1670 E Hal Rogers Pkwy, London, KY 40741
Very rude and there is no emergency line
$130 deposit w/ a $50/mon minimum bill. Enough said.
Terrible customer service. So complicated to pay my bill EVERY month. Very rude employees over the phone.
Went 2 days without water
They’re making me turn my own water back on at the meter, I’ve never heard of a self service water company.
Our water was still on they didn’t cut off on cut off. so I drop payment of!!! But guess what you all they cut our water off today…they are money hungry no good!! sigh.
Never answers their phone and service is only used because there is no alternative. …
I dislike this place they mess stuff up on there end and then make someone pay a bill that’s over $3000 dollars and while ur paying it they must keep half the money cause you get adding and what should come off the bill just half of it does …
Far and away the worst company I’ve ever had the displeasure of dealing with. If there were another company that would supply water to my area, I’d drop these clowns in a heartbeat, even if I had to pay more with the other company. Their …
I have been on the phone for 2 hours this morning an then they hung up on me an now I went an tried to pay at the office it said to go threw so i did an the shades are down an the lobby is closed an the office is full of workers an the …
Phone line is busy more often than not. Staff has never been rude to us, but definitely inflexible. They’re the only company that services this area, so no other options but my water bill is typically $50 a month which seems steep compared to other, more metropolitan areas where I’ve lived.
Worst company I have ever dealt with in my 60 years of living. Been helping my disabled sister out of state, come home and they diconnected my service without even sending a notice. Paid bill through my bank and they will not turn service …
If it was available I would give a review of ZERO…poor resolution to issues, 3 out of the last 4 days we had water for a few hours..every time we have flood warnings we end up having no water service! Then ELWD turns around and socks the …
Just moved to Corbin back in March 30th. Patiently waiting for my first water bill. Nothing came in the mail. Today is June 14th, I finally gave them a call. Woman answered my call, I told her my situation and ask when they usually send the …
I call at 9 a.m. because our water is out. The bill is paid up, something is broken. I’m assured that they’ll send someone out. …
Usually, I don’t have a problem, but today my water was brown. So I called about it. Apparently there’s a boil water advisory in effect. Hmmm, how am I to know unless I’m notified? Am I supposed to check their FB page or ap everyday …
My water got shut off 6-26-19, I have never missed one payment, everything was paid. We called and realized that the guy meant to shut off the people right behind us. It was 3:45 when we called them, the lady on the phone told us she put in …
I would give a zero if I could. As I sat on the porch drinking my coffee this morning I watched a truck pull up, a man get out, and he walks to my meter. My husband says good morning to him and his reply, with a very smart tone I might add, …
Had my water shut off so I paid the full amount to have it turned back on and still hasn’t been anyone out to turn my water back on! Been without water for 4 days now. Apparently they don’t care about their customers only the money!!!
Paid the bill and the water was still on. The next day it was disconnected. Called their office was told it was past due and disconnected. Provided proof the bill was in fact paid the day before and they verified that it was paid. We were …