East River Medical Imaging’s mission is to consistently provide the highest quality and availability of diagnostic imaging with compassion and comfort. See more
Very well organized professional people from the start to the end. I was treated with so much dignity and respect and everything was done in timely manner.
Thank you
Everyone at the facility was extremely kind and knowledgeable to me. It was my first MRI and it was of the Brain and Sinus. I had previously been through a lot the months leading up to this MRI – I was anxious and felt very calm and …
Dr. Pinals and Helen were very patient, compassionate and responsive. I particularly appreciate Dr. Pinals’ availability to speak with me when I had questions. The staff who answered the phone and checked me in were always courteous and helpful. Thank you!
This is my 2nd time having this exam done (1sr time at a different location) & the radiologist who saw me was very gentle and patient during my exam. The entire staff was very friendly & helpful. They made me feel at ease & less nervous.
Came in for an ultrasound. Everyone was really nice. Would have loved a little bit more expectation management on how long the wait would have been, but other than that, it was a relatively easy experience.
Had a 2pm appointment. They took me in exactly on time and I was done with the test 15 minutes later! Facility was clean, doctor who performed the test was personable and kind. Everyone I came into contact with was professional. I wish all my medical testing experiences were like this.
Your staff did an excellent job. My call was last minute and was handled in a superior fashion. The tech was caring and professional. The front staff was informative and helpful and efficient.
Great job!
From the receptionist to the technicians, all personnel were extremely helpful and friendly.
I am extremely claustrophobic and all personnel were understanding and …
I had an unexpected negative reaction to the contrast injection and the two women managing my MRI were extremely kind. They got me out of the machine immediately, gave me water, and were very supportive of me. They did not rush me to get …
So much more warm, friendly, yet professional to the nth degree. The bedside manner of the staff, beginning w/the reception area on to the Nursing staff, and eventually the imaging staff was like one big orchestra playing in unison. …
The technician was very helpful. She made sure I was comfortable and she was very kind and friendly. It seems clear that she likes what she does and it comes across in how she treated me.
The staff at the front desk was very helpful. When I finished with my Sonogram test, part of the preparation of which was to not eat for 12 hours, I asked if I could have something which I brought with me, since I had a long trip home. …
Began poorly, i.e., apparently my preregistration didn’t take so I had to do it again at your facility. Not very reassuring in my present state of concern. However, after that disappointment everything went perfectly. I was most …
My doctor sent them the requisite for 2 CT scans. They were amazing in getting the approval from the insurance company (something Lennox Hill Radiology couldn’t do). They followed up with phone calls. …
Everything was perfectly handled. I was surprised, however, to find an outdated MRI machine. I was under the impression that one no longer had to be fully enclosed for an MRI of the knee. Also, I was not informed ahead of time that many …
Everyone was courteous and helpful, but I would like to give a special shout-out to the technician (Robert?) who did my CT scan. He was comforting and genuinely nice. The nurse (sorry, don’t remember her name), claims it’s because he’s from Iowa. That sounds right!!
I had to wait a very long time to be seen because there was a delay with the person in front of me. However, the staff let me know that right away, which I appreciated. And the MRI room was quite cold, so the technician offered me a blanket and that was incredibly thoughtful and kind.
Went for multiple X-rays. Because of the online check-in, I only had to present my insurance cards. Wait time was the shortest in my life at any imaging facility. The technician was clear, efficient, and personable, as was the receptionist. Terrific!
I have been a patient at East River for years and I commend the professional courteous and caring care I have always received. I remember writing a note to your organization describing how grateful I am for the treatment I received from …
The front desk staff were very calm and inviting. It was really nice that the lights were dim in the office, especially since I’m coming in for chronic headaches/migraines. The lighting and environment provided a comfortable space where I …
The people who work there are friendly and professional. They go out of their way to help you. They understand that people who are there may be a little nervous. This staff understands the true meaning of helping others in need. A+
I was sent to East River by my cardiologist for front and side chest X-rays. The desk personnel were courteous, the wait was short, a young technician did the X-rays with patience, and an MD approved them–all in the pace of perhaps 20 minutes. I was favorably impressed.
Everyone, from the front desk through the personnel involved in the procedure, was pleasant, patient, helpful, professional and seemed to want to assure my comfort. That is very nice when one is about to have a procedure which may or may not produce happy findings.
I showed up on time at the office on East 89 St. Nobody was at the front desk; nobody answered the intercom!! After swearing for 5 minutes, I called your main number and was told that the technician didn’t come in today; they would call …
Check in was a breeze. All staff was very nice, caring, and made me feel comfortable for my first time having an MRI. Thank you for the positive experience!
Its unfortunate I have to share this negative review, but it may help some patients of this facility. CHECK TO MAKE SURE YOU’RE BILLED APPROPRIATELY. The facility is in-network with my insurance. However, I received a huge bill because the …
The staff was cordial and efficient. I liked the fact that you provided an Uber for me to go from 59th St. to 72nd St., especially in the rain. I felt like I was being treated as a VIP. And in both locations, the technicians were friendly, competent, and made me feel comfortable. All in all, a pleasant experience.
Wow! I was truly impress with your beautiful facilities and over the top professional staff. everything was as promised. The excellent and on time reporting allowed my Orthopedist to accurately diagnosis my pain and provide quick treatment. Thank You
I arrived on time and was greeted professionally. They took me, after drinking a concoction for 30 minutes, to the scan room. They explained everything that was going to happen. …
Everyone I encountered from the time I called until the time I left after the procedure was kind, helpful and knowledgeable. There was a misunderstanding while booking the appointment and the team was patient and understanding in letting me …
The imaging visit was fine. The scheduling of the MRI was a nightmare. I was unable to create an account on the online system. The telephone system kept routing me to voice mail where my voice messages were never responded to. I had to travel in person to the imaging location to get someone to help me schedule the appointment.
My experience was extremely positive. The facility is very nicely laid out and I felt like they were taking all possible precautions. The doctors and nurses treated you like a human and explained each step of each procedure. The staff …
Doctor and radiologist were very kind and respectful & efficient Answered all questions and I was informed throughout test what to expect. The ladies at front desk polite and helpful. Appointment kept as scheduled
Very well-organized and efficient, even during covid. Kudos to Rita for outstanding customer service and attention to patient needs. I was nervous about my upcoming X-ray diagnostic procedure, but my technician Rita was just an angel: she …
efficient online check in; via a text message prior. Waiting time was minimal, got in and out quickly. Very nice and efficient xray technician. Clean and private site. All very impressive!
I was actually seen earlier than the appointed time. The technician was pleasant and very efficient. The test results were available the next day. A really positive experience.
I arrived early and was greeted very politely and professionally. I was treated earlier than my assigned time and the technician was courteous and professional.
I arrived on time and was taken almost immediately for my sonogram. The facility is well run and clean. The technician performing the sonogram was pleasant and efficient. I would recommend your facility and it was recommended to me, so I believe you are doing everything right!
Ultrasound of my thyroid went smoothly and I was taken on time—efficient, pleasant technician, done in minutes. When I went next door for two additional tests, the experience declined, badly. There was a man in the waiting room without a …
I felt really guided as to what the procedure would be and really appreciated how the dressing room was set up with everything I would need post-exam. I was really impressed with the thoroughness of the PA and another medical assistant.
I went first to the 59th street location. It was very clean, quiet and calming. The receptionist was very nice and professional. The mri technician was very sweet, professional and went out of her way to help me schedule another appointment …
I was pleased to be offered an appointment for the day I requested. Staff was professional and helpful, report provided to my doctor the same day as the ultrasound was performed and sent to me the next day. My only concern was the need to …
To schedule an appointment was an easy process. 20 minutes before the time scheduled, I got a call that they were running late so we rescheduled for an hour later. I still had to wait 30 more minutes when I got there (it looked like it was …
Very comfortable seating/waiting area. Easy processing with the app. Everyone was very nice. The technician that did my procedure explained very clearly everything that was happening .
I had an absolutely world-class experience at East River! I had a series of MRIs and chest Xrays one day. Everyone from the first step was incredibly helpful… appointment set-up & insurance verification via text message was super …
The staff here were lovely. The technician explained everything that would happen during the procedure and made sure I felt comfortable. The PA took time to answer all of my questions, and then talked me through everything she was doing …
While my actual appointment was great – not a long wait time and a great xray tech… the first time I booked an apt the assitants at the front desk gave me a wrong appointment time. I came in orginally for a 5:45 pm Monday evening appt for …
Warm and welcoming staff greeted me as I arrived early for my appointment but I didn’t have to wait long as I was promptly ushered to the changing rooms by another friendly face. …
Unable to do open MRI at the last minute but TRISHA did a fantastic job of doing the study in a large enclosed machine and alleviated my claustrophobic anxiety with no Ativan. …
I have to say although their was a delay in receiving my script from my provider , the East side staff was very helpful from check in until the end of my visit. I was escorted to the room by my ultrasound technologist who was gentle and …
Everything went extremely well. I was terrified at the thought of doing an MRI. They invited me to come over and see the machine, which I did. So, when the day arrived I knew what to expect. I really could not ask for more. Polite staff from the front desk to the MRI technician.
Smooth, on time, easy check in, helpful at front desk and during procedure. Excellent sonogram technician, excellent radiologist. Had reason to speak to doctor a few days post procedure and easily connected with him by phone. Thank you!
It was easy and relaxing, no stress. Front desk staff were pleasant and your tech was professional and knowledgeable.
Thank you for the coffee, much needed.
It was efficient. Staff was helpful. The center was well organized and clean. The person who did the contrast didn’t leave any bruises on my daughter’s arm. That was the first time she didn’t get a bruise.
Dr Wilner was very thorough and considerate. The PA, Holly , was equally conscientious, personable and thorough. They were very patient with me. I was expecting pain with a lumbar puncture and communicated my anxiety about pain to the …
I had to have a couple of body scans and the treatment was flawless. The care and bedside manner-if you will-was equally flawless. Clean facility, professional people who presented themselves well. What more can you ask for, because …
I was in a bit of an urgent situation and couldn’t wait weeks for an MRI so I decided to check out this office and I’m so glad I did. I called Friday and was able to secure an appointment for Monday which was amazing. Upon arrival, I was …
due to an incident in the mri room before my appointed time, i was taken 2 hrs late.
staff and techs (especially Tristram) were excellent. i asked for a report copy of scan.
have not received.
Friendly staff made me feel at ease. Explained procedure beforehand so I knew what to expects and asked if I had question. Overall good experience and short wait time.
The lady who called me into the back room for my HSG exam was very attentive, explained everything very calmly and clearly, and helped me understand what to expect. She did an amazing job of helping me feel less self-conscious about the …
The front desk was welcoming, the doctors and technicians were calm and comforting to me and I was really nervous waking in but I felt safe in everyone’s care
Very efficient and quick to make an appointment and I love that we can make appointments on Saturday and some Sundays. Check in was super efficient and fast and the guy who did the MRI, Michael, was great and very comforting.
The experience was excellent. The staff are all really efficient and nice. My one and only complaint is that the appointment was pushed and it was not notified in an efficient manner. I would get emails that would show the appointments …
I have been particularly impressed by the quiet confidence of the Doctors and Technicians who have treated me. They have been friendly, informative, patient, and care-full. Their conduct and demeanor give one confidence in their abilities and in the reliability of their findings. I recommend them highly.
I went for MRI. The technician was patient and explained the entire procedure to me. He knew that I have phobia of being in an enclosed space. He explained that this machine was bigger with more space. While in the machine he would talk to me and tell me I was doing great. He kept reassuring me till the end .
I had a very positive experience. My comfort was paramount to staff. They also informed me of any delays. When I needed an imaging disk they were able to provide me with one. My physician received my results fast! …
My experience as to the first IV put by Gilbert was very bad the first time. I don’t think it was the right spot since it hurt like hell until he took it out. The second IV was fine! All the rest was fine and Gilbert was very helpful.
The two women who assisted me during my procedure was confident, reassuring and kind. I was super nervous right before my appointment and when I spoke to them, immediately I felt calmed and slightly relaxed. What a great experience!
I arrived early and was seen earlier than my appointment time. The receptionist was pleasant and explained the paperwork to me. The technician was professional and pleasant. The test was painless. All in all a great visit.
Front staff was brusk and almost rude.
They didn’t have my script from the doctor. I should have been notified before arrival instead of panicking the day of my visit. It was straightened out but …
Excellent explanations & directions were clear.
Staff interactions were supportive & professional. I was dreading having an MRI. They completely put me at ease. It was no big deal!
Very professional. Easy to schedule. The appointment was on time. I didn’t have to wait. It was easy to get the MRI report and images for me to look at and for my doctor to review.
From start to finish, everyone was professional and pleasant. Steve – the technician deserves particular kudos. His soothing music was really helpful. The entire team was just great.
I had to take my daughter (3 years old) with me which was not very pleasant for the technician(s). They let me take the test, but I wish they were more understanding. Today the reality of many women and families is different. We all should adapt to the new circumstances. Thank you.
The waiting room is dilapidated and old. There was no mask required sign on the front door. I entered without one and I was told I needed one. Poor communication. You are more concerned with an outdated mask requirement than the one inch …
The doctor who took images of my foot was professional, warm and kind. He verified with his radiologist that the scans were clear, communicated what they were seeing, and then went the extra mile ensuring my specialist received the images …
The team was very patient and professional. I have mild claustrophobia and My technician, Roy, made sure I feel safe and secure during the scan. Consistently communicated updates during the scan and before I knew it, I was done! …
Check in was horrible (score of 0). Why would you give me an appointment if i’m missing critical paperwork like the prescription?? So that caused more than an hour wait to get a verbal approval from the doc over the phone. Nurse and doctor …
Holly and the whole staff were so awesome! Check-in was so quick. My doctor forgot to send the referral and they were very kind about it and called over promptly. The procedure was done quickly, gently and explained to me in a way that left me feeling so calm and well taken care of. Thank you!
Warm , friendly welcome at reception. They had all my information in the system which made it her easy for me.
Short wait to be seen. Polite efficient staff. I felt as if they cared.
The technician and doctor were very thorough in their questioning prior to my procedure. They were both kind and empathetic throughout the entire time. I wish I could remember their names. It was an easy experience and my anxiety was calmed.
Having to have a medical test can be challenging, but everyone at ERMI is just excellent. The receptionist was welcoming and professional, and minimized my check-in time. The Sonogram technologist, Amy, was warm, professional, and friendly. …
Excellent experienced staff. Attention to detail. Kind technicians. Small quiet office. Definitely a great way to have these procedures done! Thank you!
Front desk was extremely efficient and made check in easy. Wait time was short and technician was personable and explained how and what she would be doing. She kept me informed during the entire test.
I enjoyed my experience there very professional and helpful. Also, let they let me know how it was going to go. It was my first MRI so they helped me feel comfortable.
Evidently, there was a family emergency at your 89th St. (?) I forget precise street right now, and it was closed when I arrived as per my appointment. So I went to your main unit and was accommodated, although I had to return in two …
Very good. The staff was very friendly and helped me relax. The ultrasound was very professionally handled and the doctor made me feel completely at ease during the scan. I felt very comfortable and would return if I ever needed more help.
The technicians were spectacular. I have had Constantine previously and he always makes me feel quite comfortable and calm. I was extremely surprised that I had to pay for my CDs. Obviously the doctor who ordered them receives a copy, …
The receptionists and my technician, Edward (I’m pretty sure that was his name), couldn’t have been nicer or more professional. Edward gave me headphones with music and a warm blanket, which made all the difference. It was a very positive experience. Thank you!
The office was very comfortable and empty except for one other person, which at this time is a very good thing. I had been able to register online, so the check-in was very quick and professional. I was taken exactly at the time of the …
I was very happy to get a Sat appt! Results were ready by Mon morning. The receptionist and the technician Michael were excellent! Very kind, patient and positive. Facility very clean and neat. Very quick service!
Got an appointment same day my Physician’s Office called to schedule. Easy to find location.
Staff from reception to the Techs were phenomenal!!! Would highly recommend East …
Although it did seem extremely professional to me, I think a medical doctor would have to refer a patient to come to this facility. // BUT it is VERY well set-up for its purposes. The person who met me first and got me started for my …
The nurse I wish I can remember his name was amazing and so patient, i am claustrophobic but he kept talking to me tirelessly until I was really able to complete the exam, I am so grateful for this nurse
I was very scared to get the HSG because I had a horrible experience in the past where it was really painful and caused me to faint. Holly was excellent, her and her assistant made sure that I was comfortable by placing a pillow underneath …
Staff was pleasant. I was very late and instead of sending me away, they worked me in the schedule. The only “problem” was that I was not told I would need to wait 90 minutes. I probably would have waited anyway but it would have been nice …
As much as having a CT Scan of one’s abdomen could be enjoyable, this was a pleasant experience. i was called in a timely manner, the staff was courteous and professional and i was advised of each and every step of the process. When i was …
East River Medical Imaging was overall a good experience. I think there is a tendency for offices like this to run behind schedule, but I wasn’t kept waiting and my appointment was on time. I was quite nervous for the procedure, but the …
My experience was painful but amazing the doctor and assistant was amazing. They made me feel comfortable in an uncomfortable situation. I appreciated that.
Thank you
When I first arrived at 519, Vivian was so helpful. Then Michael gave me my first test and he was great. So was Natasha and then at 59th street Jessica was terrific. They’re all personable, knowledgeable and helpful. It’s a very calming comforting feeling to work with people who care so much and love what they do. Great job!
The receptionist wasn’t too helpful about my concern in taking meds to alleviate anxiety about the MRI. She did not tell me that if they were late in giving it to me, they would still wait 30 minutes before the MRI would begin. So I had …
I Was Very Impressed With East River. Every Staff Member Was Polite and Professional. I Felt Very Safe In Their Care. The Facility, Too, Was Relaxing and Very Clean. …
What should have been a 1 1/2 hour drive turned into a 3 1/2 hour ride for me. I got there about 9 AM for a 7:30 AM appointment, your team still scheduled me for the same day and all of my testing got done so I didn’t have to return.
The receptionist was welcoming and helpful. The waiting room was large enough to be able to sit safely. One of the people who work there (her name was Charley, I believe) walked me from one office to an office three doors down and …
Had to wait for over an hours to be seen, than another hour for my disk images after my apt. Please post the Wifi password. No cell phone reception or wifi in the basement is tough.
Efficient, informative about what would happen. I particularly appreciated getting a call that the schedule was behind and that I should come a little later than originally scheduled.
As a first time visitor, I loved being able to complete all the necessary paperwork online ahead of time as it saved me time in the waiting room. Office was very organized & clean. Both the technician and nurse were super friendly and …
The front desk staff was beyond helpful, in particular the woman who set up my appointment tracked details for getting records that I wouldn’t of expected. I was VERY grateful. The nurse was incredibly kind …
My doctor’s office called me in for a same day walk in. The front desk receptionist was so nice and kept coming over to me to advise me on progress of wait time and assistance with filling out forms. She really went the extra mile and I so …
Everyone was very professional yet empathetic and understanding at the same time. East river imaging is ran in a very organized fashion just like a finely tuned engine
Perfect.
I would suggest receptionist could be more friendly polite, than robotic!
And the technician also… MRIs are unpleasant those involved ought to suggest caring
Everyone was so kind and helpful. I especially appreciate the understanding / calming nature of the whole staff, particularly as I was more nervous than I’d anticipated. Thank you!
I traveled pretty far with the UN traffic in the mix – only to have a slotted time – as I explained in advance and was told I was not booked at the time I arrived and it was i who made the mistake and waiting almost an hour – was late to …
I arranged my test easily and came up from New Jersey for the exam
However, the office seemed to have misplaced my doctor’s (Dr Arnold Weg) prescription. They tried contacting Dr Weg but he was hard to reach end of day. So …
Both the nurse and MRI technician, Elaine (spelling?) and Mike were considerate and compassionate professionals that made it much less of a challenge than I imagined.
The personnel were efficient and very kind. My angiogram was followed by Kevin, the nurse, bringing me coffee and water to help stave off a headache. I felt pampered and cared for.
My appointment was at 5:00p, I arrived about 4:20p. I had completed the new patient paperwork online. I assumed that because there was only one other person ahead of me, I would be seen sooner. After waiting until 5:15 I inquired about the …
Excellent.. my test ran late but I was updated each step of the way which was nice! I really appreciated the manager reaching out to let me know what was going on.
The receptionist told me that I owed $950 towards my deductible, when I should only owe a $50 copay. I called United Healthcare and confirmed that I only owe a copay. The receptionist just was reading what the system said, so We proceeded …
I showed up without an appointment to request a cd of my mammogram images. The two women who assisted did so kindly and efficiently. I was in and out in 15 min.
I came for a chest x-ray. I had to wait a while, but the experience was pleasant. My technician was friendly, efficient and completed the x-ray in short order.
i have been to east river before and they continue to provide excellent services. this time they even ubered me from 1 facility to another so that i could have 2 tests without having to wait too much time in between.
they are a very professional operation
Was greeted promtly, given the form to fill out (not too overwhelming) and was seated with a short (5-10 minute) wait until I was taken into the X-ray room and told to change. X-ray tech was warm, pleasant and reassuring so made the whole experience stress free and easy.
They made me feel comfortable and relaxed. The test didn’t take long and it was explained to me as they did it. I would recommend this place to my family and friends.
My son came in for a CAT scan for a severely broken nose. He waited for over 30 minutes. He was told the images would be sent to the physician’s office. His appointment was the next day but the neither the report or images had been sent. I had to call your office to ask them to be sent immediately.
This appt was a simple one. I won’t go to any other radiology facility for anything. All my films are there for comparison and I’ve always been treated with respect and sensitivity.
Everything went smoothly. I was treated with respect by staff. The doctor and radiologist were friendly and explained my procedure clearly. My foot (plantars faciitis) feels so much better.
Also, they were on time.
Sorry to say but when I called the main number to ask about the cost for a procedure the woman on the other end of the line sounded annoyed that I even called. I would not want to spend my money getting a medically sensitive procedure done if that is the kind of first impression I am getting.
I had a great experience. Mary was amazing and patient and kind. The front desk staff are friendly, professional, and helpful I appreciated the quick visit and being seen at my appointment time.
I was at the facility to have several tests performed so I met with a number of staff and professionals at the office. Every person was friendly, explained what would happen and asked if I had any questions. I had a great experience, couldn’t have asked for a better visit.
The line for the contrast CT was put in incorrectly. I told the person who put it in that it felt wrong and she said it was just the butterfly I wasn’t used to. I said I get IVs all the time and I know how a butterfly feels. By the time the …
I had two appointments. One for x-rays and the other for CAT scan. The staff was courteous and professional. They keep me informed on all that I had to do and when and where my next steps were. BRAVO!!
I had an insurance change when I got my study. I paid In full out of pocket. When I later called for an itemized receipt (which I had to do several times spending hours) I never got it – what I got was a bill for an additional $29. Later no …
Everything went well and as expected. Pre-registration was a good idea and I did that as I was taking the bus to East River Imaging. When I arrived, everything was ready. The staff and technicians were friendly and accommodating, and the whole experience was a good one.
I’ve been to plenty of imaging center locations around the city. The front desk staff at this one was the least professional of them all. They’re contempt for me was palpable. Apparently they need to receive some sensitivity training. Are …
All employees were professional yet friendly, and all techs introduced themselves by name. Short wait time to be seen, pleasant experience all the way around.
As a new patient, your intake/schedule/front clerks should work/inform me to sign your films/report release form before I booked 12/16/2022, and 12/28/2022. …
Everyone was very kind and very professional . They went above and beyond to make sure I was seen before my time so I could make it to my appointment with Dr.Bharam immediately after . The facility is very clean and it feels like having luxury radiology done .
Julia was most pleasant and very exact on my testing …
I have been to East River Imaging many times already and have been always
satisfied with the quality of patient care and great technical staff …
Thank You
The reception staff and the medical staff are patient and understanding. They make you feel comfortable and that helps to calm the nerves before and during the test
I was able to get a same day appt.
All of the insurance paperwork was done when I got there.
I forgot my wallet so no insurance card or drivers license, your people still …
Had a very good experience at East River Medical imaging, the staff were very welcoming and informative. The PA Holly was great and talked me through my study and made me feel more relaxed.
A bit unorganized, when walking in. However, was definitely helpful to complete check-in on line before the appointment. Very minimal wait time and procedure was done in a timely minor.
Te technician was informative about procedure . He was considerate of any discomfort that I might have. The setting was clean and the music that Steve had paying was relaxing and very much to my liking
Office was clean, comfortable and beautifully appointed. Staff interaction was excellent…a quiet professional vibe. Ritzy health care — what’s not to like?
After I completed the checkin online providing my height and weight I was told to undress for my MRIs put on the bed the technician put me in the machine and took me out saying I would feel more comfortable in a bigger machine. Never gave …
Everyone was very sweet and patient with me, considering I was already nervous. My thing were in a secure place that I easily had access to. The staff are respectful as well.
Great experience. It’s my 3rd time going to this location for a ultrasound. The staff are patient and polite. The place is clean and I love the ambience. Well decorated. …
Top notch service, v friendly staff and I highly recommend this place if you ever need MRI. Honestly made ask myself am I in NYC ..
Kevin was very nice and explained me the process and gave me the IV. The 2 other …
I’m really terrified when getting an IV placed because so many times people have dug in my arm and it takes two or three tries for them to get it properly in my arm. The woman who placed my IV yesterday, before my MRI, did an excellent job with minimal discomfort. Too bad I can’t call her every time I need an IV placed 🙂
The two individuals (Elena and Roy) who administered my MRI were exceptionally sensitive to my special cases — particularly to my special need, due to a condition in my ears that seems to conflate and reverberate sounds, for extra covering …
The staff and technicians at East River are all excellent. My technician was very pleasant and competent. She was helpful and reassuring about my mild claustrophobia. I had a very good experience.
Everyone I encountered was cordial, caring and highly professional. Instructions given were clear and I got a true sense that everyone genuinely cared for me. Wait time in the reception area was brief.
Your facility is excellent !- but some of your initial contact employees are in dire need of proper social and patience training! Sorry to say, but it seems to be only a couple of the younger generation employed by you that need lessons …
East River at the Sutton Place is the best! The staff were exceptionally nice in handling a delay in my appointment. The technicians are great. You feel cared for, this is excellence in patient care.
I arrived at the facility early and went down to the B level. The young woman the desk was very pleasant and helpful.
In a short time the technician arrived snd proceeded to ready me for MRI. He was …
Got an appointment for the same day, The person who gave me the appointment took a lot of time to find the appointment; she was invested in helping me make check-in easy, tech person was warm and friendly and related well. One of the most efficient and competent offices I have been to in a long time.
The staff onsite are great, however this rating is for their main office as I have found working with the main office staff difficult to send the reports and images to the surgeon the doctor referred me to. The staff I called on the main …
The woman technician needs training: strident, loud, unsympathetic voice; noted lack of gentleness or compassion towards elder patient who has forewarned your office of the need to accommodate her severe bone on bone shoulder pain. I have …
The MRI tech Crista was very professional. She ensured I was comfortable and the scan went efficiently smooth. Ekatarina made my scheduled appointment and was very accommodating. Shannon was very considerate in adjusting my schedule time for an earlier time slot.
Extremely clean and relaxing/quiet space, the ladies at check-in were very kind, and the technician was very informative, patient, and kind as well. The process for my MRI was quick and seamless and they were able to provide the reporting very quickly!
My visit was great. The receptionist called my doctor when I couldn’t find my prescription without me even asking, which was amazing. I barely waited, and the technician and PA were so friendly, organized, and clear. I would definitely recommend!
My appointment was at 3:30, I was not called back for the scan until 4:30 which caused me to be late for another appointment and miss a third appointment all together. Then I was told that the scan would be 20 minutes and I was in the …
Peter and Felix could not have been nicer or more professional. They explained everything, were efficient and kind and were always making sure I was okay. …
I was directed by the person in the lobby to the wrong floor. I waited 35 minutes past my appointment time to be called. I was seated in an MRI room and I had to ask for music. The technician agreed, closed the door and there was no …
Everyone I encountered– from the security folks to the front desk to the technologist and the doctor– were all kind and thorough. The procedure was explained to me in detail multiple times, and the doctor asked for permission for each step. I had a better experience than I could have expected!
It was quick efficient and the staff was courteous, informative, and reassuring.
One of the most remarkable things that happened is that I received a phone call …
The receptionist and the medical personnel were extremely kind and reassuring. The appointment also took place promptly. I could not have been more pleased, especially given the anxiety I felt before the procedure. Thank you!
The staff was kind and very patient with me. I was late to my appt due to traffic and it took over 1.5 hours to arrive and they were gracious and still got me into an appointment. I really appreciated their bedside manner and swiftness of the process.
It was the timeliest appointment I’ve ever had, The MRI itself was a bit stressful and panic inducing for me but the staff was so kind. When it was time for my IV contrast, the technician was very gentle. All in all it was a great experience! Thank you East River.
The two women at the front desk were incredibly unprofessional. It was insulting to hear them mangle my first name and then turn around and call all the white people that came into the office after me by their proper last names Mr.and Ms. …
A lovely facility with a kind, professional staff. There was a bit of a mix-up about letting me know they were running behind schedule because they could not locate my phone number, but they made sure to rectify the situation by ordering me …
It was a very good experience. The staff was very friendly. One problem through. I was under the impression my friend could come in with me to the mri room. They even gave her a form and she filled it out. When it came time for me to go into the room. They did not allow my friend. I just wish the informed us of that prior.
I got an evening appointment and there was no wait. Came in very nervous as it was my first time and at also anxious about the results. The staff were very nice and the MRI tech had great bedside manner. Really appreciated the MRI tech …
My experience was easy and pleasant from beginning to end. The young lady that checked me appeared to be training, but it was still a pleasant experience because she was very professional and communicative. Wait time after checking in was …
Holly, PA-C was excellent. She was professional, courteous and eased my mind about a new and scary procedure. Her bedside manner is above average. The aid that assisted me with pre-procedure questions and preparation was also above average, …
Extremally courteous and very professional. I was impressed. They were very thoughtful and reached out to me when they thought my procedure might be delayed. I was shocked since every doctor appointment I’ve had in my life might be …
Nice office with friendly and organized staff. Having an MRI was easy and the price was fair. The results were available within one business day. The online portal is good, but would be helpful if you used the Epic system, so all my records from different providers would be available in one place.
The staff is always amazing! They are kind, understanding and accommodating. The doctors and techs all have an amazing bedside manner. I felt like a human and not a case number there. Results are thorough and come in quickly. Waiting room and all facilities are immaculately kept and very comfortable.
What I experienced was a smooth professional appointment. The front desk was pleasant and efficient. The online check in was helpful and the ultrasound technician was extremely polite, direct and communicated well. I hope that I don’t …
Very accommodating and professional. I am an MD and a critical observer of such things.
Friendly staff, technician was patient and explained every step, I was seen on time, didn’t have to wait Beyond my appointment time.
Very well organized professional people from the start to the end. I was treated with so much dignity and respect and everything was done in timely manner.
Thank you
Everyone — I mean everyone — was professional, so nice, so considerate, this place is an A plus, plus, plus, plus, plus!!!
Clean, low lighting, relaxing atmosphere. The technician and assistant were gentle throughout the procedure. Comfortable experience for sure!
Front staff was friendly. Medical personnel was helpful and kept checking in to see if I was okay during the appointment. Office was extremely clean.
Everyone at the facility was extremely kind and knowledgeable to me. It was my first MRI and it was of the Brain and Sinus. I had previously been through a lot the months leading up to this MRI – I was anxious and felt very calm and …
Dr. Pinals and Helen were very patient, compassionate and responsive. I particularly appreciate Dr. Pinals’ availability to speak with me when I had questions. The staff who answered the phone and checked me in were always courteous and helpful. Thank you!
It was a very pleasant experience and technician was great!!
This is my 2nd time having this exam done (1sr time at a different location) & the radiologist who saw me was very gentle and patient during my exam. The entire staff was very friendly & helpful. They made me feel at ease & less nervous.
Came in for an ultrasound. Everyone was really nice. Would have loved a little bit more expectation management on how long the wait would have been, but other than that, it was a relatively easy experience.
Had a 2pm appointment. They took me in exactly on time and I was done with the test 15 minutes later! Facility was clean, doctor who performed the test was personable and kind. Everyone I came into contact with was professional. I wish all my medical testing experiences were like this.
Your staff did an excellent job. My call was last minute and was handled in a superior fashion. The tech was caring and professional. The front staff was informative and helpful and efficient.
Great job!
From the receptionist to the technicians, all personnel were extremely helpful and friendly.
I am extremely claustrophobic and all personnel were understanding and …
I had an unexpected negative reaction to the contrast injection and the two women managing my MRI were extremely kind. They got me out of the machine immediately, gave me water, and were very supportive of me. They did not rush me to get …
So much more warm, friendly, yet professional to the nth degree. The bedside manner of the staff, beginning w/the reception area on to the Nursing staff, and eventually the imaging staff was like one big orchestra playing in unison. …
The technician was very helpful. She made sure I was comfortable and she was very kind and friendly. It seems clear that she likes what she does and it comes across in how she treated me.
The staff at the front desk was very helpful. When I finished with my Sonogram test, part of the preparation of which was to not eat for 12 hours, I asked if I could have something which I brought with me, since I had a long trip home. …
Began poorly, i.e., apparently my preregistration didn’t take so I had to do it again at your facility. Not very reassuring in my present state of concern. However, after that disappointment everything went perfectly. I was most …
The wait time was short and the people were very friendly nd helpful
Very pleasant and professional staff; very efficient process.
My doctor sent them the requisite for 2 CT scans. They were amazing in getting the approval from the insurance company (something Lennox Hill Radiology couldn’t do). They followed up with phone calls. …
The person that did my MRI was lovely and it was quick and easy.
Everything was perfectly handled. I was surprised, however, to find an outdated MRI machine. I was under the impression that one no longer had to be fully enclosed for an MRI of the knee. Also, I was not informed ahead of time that many …
Everyone was courteous and helpful, but I would like to give a special shout-out to the technician (Robert?) who did my CT scan. He was comforting and genuinely nice. The nurse (sorry, don’t remember her name), claims it’s because he’s from Iowa. That sounds right!!
I had to wait a very long time to be seen because there was a delay with the person in front of me. However, the staff let me know that right away, which I appreciated. And the MRI room was quite cold, so the technician offered me a blanket and that was incredibly thoughtful and kind.
Went for multiple X-rays. Because of the online check-in, I only had to present my insurance cards. Wait time was the shortest in my life at any imaging facility. The technician was clear, efficient, and personable, as was the receptionist. Terrific!
I have been a patient at East River for years and I commend the professional courteous and caring care I have always received. I remember writing a note to your organization describing how grateful I am for the treatment I received from …
The front desk staff were very calm and inviting. It was really nice that the lights were dim in the office, especially since I’m coming in for chronic headaches/migraines. The lighting and environment provided a comfortable space where I …
The people who work there are friendly and professional. They go out of their way to help you. They understand that people who are there may be a little nervous. This staff understands the true meaning of helping others in need. A+
Have used East River Imaging for approximately 20 years. Always professional, courteous and helpful staff.
I was sent to East River by my cardiologist for front and side chest X-rays. The desk personnel were courteous, the wait was short, a young technician did the X-rays with patience, and an MD approved them–all in the pace of perhaps 20 minutes. I was favorably impressed.
Everyone, from the front desk through the personnel involved in the procedure, was pleasant, patient, helpful, professional and seemed to want to assure my comfort. That is very nice when one is about to have a procedure which may or may not produce happy findings.
Helpful staff made MRI and xray more comfortable-thank you
I showed up on time at the office on East 89 St. Nobody was at the front desk; nobody answered the intercom!! After swearing for 5 minutes, I called your main number and was told that the technician didn’t come in today; they would call …
Check in was a breeze. All staff was very nice, caring, and made me feel comfortable for my first time having an MRI. Thank you for the positive experience!
Its unfortunate I have to share this negative review, but it may help some patients of this facility. CHECK TO MAKE SURE YOU’RE BILLED APPROPRIATELY. The facility is in-network with my insurance. However, I received a huge bill because the …
The staff was cordial and efficient. I liked the fact that you provided an Uber for me to go from 59th St. to 72nd St., especially in the rain. I felt like I was being treated as a VIP. And in both locations, the technicians were friendly, competent, and made me feel comfortable. All in all, a pleasant experience.
Wow! I was truly impress with your beautiful facilities and over the top professional staff. everything was as promised. The excellent and on time reporting allowed my Orthopedist to accurately diagnosis my pain and provide quick treatment. Thank You
I arrived on time and was greeted professionally. They took me, after drinking a concoction for 30 minutes, to the scan room. They explained everything that was going to happen. …
Everyone I encountered from the time I called until the time I left after the procedure was kind, helpful and knowledgeable. There was a misunderstanding while booking the appointment and the team was patient and understanding in letting me …
The imaging visit was fine. The scheduling of the MRI was a nightmare. I was unable to create an account on the online system. The telephone system kept routing me to voice mail where my voice messages were never responded to. I had to travel in person to the imaging location to get someone to help me schedule the appointment.
My experience was extremely positive. The facility is very nicely laid out and I felt like they were taking all possible precautions. The doctors and nurses treated you like a human and explained each step of each procedure. The staff …
Doctor and radiologist were very kind and respectful & efficient Answered all questions and I was informed throughout test what to expect. The ladies at front desk polite and helpful. Appointment kept as scheduled
Very well-organized and efficient, even during covid. Kudos to Rita for outstanding customer service and attention to patient needs. I was nervous about my upcoming X-ray diagnostic procedure, but my technician Rita was just an angel: she …
efficient online check in; via a text message prior. Waiting time was minimal, got in and out quickly. Very nice and efficient xray technician. Clean and private site. All very impressive!
Ease of scheduling appointments, professionalism of staff. Clean facilities.
I was actually seen earlier than the appointed time. The technician was pleasant and very efficient. The test results were available the next day. A really positive experience.
Staff was professional and I was seen earlier than my appointment time.
Great staff and very professional. I always love the experience at East River
The staff’s there are very polite and professional n also like the neat surrounding. Good job
I arrived early and was greeted very politely and professionally. I was treated earlier than my assigned time and the technician was courteous and professional.
I arrived on time and was taken almost immediately for my sonogram. The facility is well run and clean. The technician performing the sonogram was pleasant and efficient. I would recommend your facility and it was recommended to me, so I believe you are doing everything right!
Super efficient and gave me the clarity I needed on exactly how much I would have to pay out of pocket
Ultrasound of my thyroid went smoothly and I was taken on time—efficient, pleasant technician, done in minutes. When I went next door for two additional tests, the experience declined, badly. There was a man in the waiting room without a …
I felt really guided as to what the procedure would be and really appreciated how the dressing room was set up with everything I would need post-exam. I was really impressed with the thoroughness of the PA and another medical assistant.
Friendly professional staff. Extremely clean environment. A pleasant experience as always.
Very kind and helpful staff from the entrance to front desk check in/out and technicians.
I went first to the 59th street location. It was very clean, quiet and calming. The receptionist was very nice and professional. The mri technician was very sweet, professional and went out of her way to help me schedule another appointment …
I was pleased to be offered an appointment for the day I requested. Staff was professional and helpful, report provided to my doctor the same day as the ultrasound was performed and sent to me the next day. My only concern was the need to …
Very easy to get my imaging done and in a very timely manner
To schedule an appointment was an easy process. 20 minutes before the time scheduled, I got a call that they were running late so we rescheduled for an hour later. I still had to wait 30 more minutes when I got there (it looked like it was …
Very comfortable seating/waiting area. Easy processing with the app. Everyone was very nice. The technician that did my procedure explained very clearly everything that was happening .
I had an absolutely world-class experience at East River! I had a series of MRIs and chest Xrays one day. Everyone from the first step was incredibly helpful… appointment set-up & insurance verification via text message was super …
The staff here were lovely. The technician explained everything that would happen during the procedure and made sure I felt comfortable. The PA took time to answer all of my questions, and then talked me through everything she was doing …
While my actual appointment was great – not a long wait time and a great xray tech… the first time I booked an apt the assitants at the front desk gave me a wrong appointment time. I came in orginally for a 5:45 pm Monday evening appt for …
Warm and welcoming staff greeted me as I arrived early for my appointment but I didn’t have to wait long as I was promptly ushered to the changing rooms by another friendly face. …
On time, no wait, friendly staff. But most importantly, I know their imaging is first rate.
Unable to do open MRI at the last minute but TRISHA did a fantastic job of doing the study in a large enclosed machine and alleviated my claustrophobic anxiety with no Ativan. …
I have to say although their was a delay in receiving my script from my provider , the East side staff was very helpful from check in until the end of my visit. I was escorted to the room by my ultrasound technologist who was gentle and …
I had a CT Scan and the professional service was much appreciated. I was seen promptly and the office was comfortable.
Everything went extremely well. I was terrified at the thought of doing an MRI. They invited me to come over and see the machine, which I did. So, when the day arrived I knew what to expect. I really could not ask for more. Polite staff from the front desk to the MRI technician.
Smooth, on time, easy check in, helpful at front desk and during procedure. Excellent sonogram technician, excellent radiologist. Had reason to speak to doctor a few days post procedure and easily connected with him by phone. Thank you!
The procedure went well. The staff was courteous and professional. I had nothing to complain about.
It was easy and relaxing, no stress. Front desk staff were pleasant and your tech was professional and knowledgeable.
Thank you for the coffee, much needed.
It was efficient. Staff was helpful. The center was well organized and clean. The person who did the contrast didn’t leave any bruises on my daughter’s arm. That was the first time she didn’t get a bruise.
Dr Wilner was very thorough and considerate. The PA, Holly , was equally conscientious, personable and thorough. They were very patient with me. I was expecting pain with a lumbar puncture and communicated my anxiety about pain to the …
Pleasant, efficient staff. Technician very professional. Beautiful office.
I had to have a couple of body scans and the treatment was flawless. The care and bedside manner-if you will-was equally flawless. Clean facility, professional people who presented themselves well. What more can you ask for, because …
The entire staff was personable and professional. The entire experience was very good
The staff were very helpful, friendly and professional.
I was in a bit of an urgent situation and couldn’t wait weeks for an MRI so I decided to check out this office and I’m so glad I did. I called Friday and was able to secure an appointment for Monday which was amazing. Upon arrival, I was …
due to an incident in the mri room before my appointed time, i was taken 2 hrs late.
staff and techs (especially Tristram) were excellent. i asked for a report copy of scan.
have not received.
US tech was very professional and performed the us very efficiently. I had a waiting time 5 min before I was called for the US.
Friendly staff made me feel at ease. Explained procedure beforehand so I knew what to expects and asked if I had question. Overall good experience and short wait time.
The lady who called me into the back room for my HSG exam was very attentive, explained everything very calmly and clearly, and helped me understand what to expect. She did an amazing job of helping me feel less self-conscious about the …
The front desk was welcoming, the doctors and technicians were calm and comforting to me and I was really nervous waking in but I felt safe in everyone’s care
Was taken in for my imaging promptly. All personnel were friendly and courteous.
Very efficient and quick to make an appointment and I love that we can make appointments on Saturday and some Sundays. Check in was super efficient and fast and the guy who did the MRI, Michael, was great and very comforting.
The experience was excellent. The staff are all really efficient and nice. My one and only complaint is that the appointment was pushed and it was not notified in an efficient manner. I would get emails that would show the appointments …
I have been particularly impressed by the quiet confidence of the Doctors and Technicians who have treated me. They have been friendly, informative, patient, and care-full. Their conduct and demeanor give one confidence in their abilities and in the reliability of their findings. I recommend them highly.
The building was very hard to find and the staff terrible at helping to find it. The technician, Felix, was great.
I went for MRI. The technician was patient and explained the entire procedure to me. He knew that I have phobia of being in an enclosed space. He explained that this machine was bigger with more space. While in the machine he would talk to me and tell me I was doing great. He kept reassuring me till the end .
I had a very positive experience. My comfort was paramount to staff. They also informed me of any delays. When I needed an imaging disk they were able to provide me with one. My physician received my results fast! …
My experience as to the first IV put by Gilbert was very bad the first time. I don’t think it was the right spot since it hurt like hell until he took it out. The second IV was fine! All the rest was fine and Gilbert was very helpful.
The two women who assisted me during my procedure was confident, reassuring and kind. I was super nervous right before my appointment and when I spoke to them, immediately I felt calmed and slightly relaxed. What a great experience!
I arrived early and was seen earlier than my appointment time. The receptionist was pleasant and explained the paperwork to me. The technician was professional and pleasant. The test was painless. All in all a great visit.
Front staff was brusk and almost rude.
They didn’t have my script from the doctor. I should have been notified before arrival instead of panicking the day of my visit. It was straightened out but …
Excellent explanations & directions were clear.
Staff interactions were supportive & professional. I was dreading having an MRI. They completely put me at ease. It was no big deal!
Very professional. Easy to schedule. The appointment was on time. I didn’t have to wait. It was easy to get the MRI report and images for me to look at and for my doctor to review.
From start to finish, everyone was professional and pleasant. Steve – the technician deserves particular kudos. His soothing music was really helpful. The entire team was just great.
I had to take my daughter (3 years old) with me which was not very pleasant for the technician(s). They let me take the test, but I wish they were more understanding. Today the reality of many women and families is different. We all should adapt to the new circumstances. Thank you.
The waiting room is dilapidated and old. There was no mask required sign on the front door. I entered without one and I was told I needed one. Poor communication. You are more concerned with an outdated mask requirement than the one inch …
The doctor who took images of my foot was professional, warm and kind. He verified with his radiologist that the scans were clear, communicated what they were seeing, and then went the extra mile ensuring my specialist received the images …
The team was very patient and professional. I have mild claustrophobia and My technician, Roy, made sure I feel safe and secure during the scan. Consistently communicated updates during the scan and before I knew it, I was done! …
Great from start to finish. On time, excellent facility and marvelous staff.
Check in was horrible (score of 0). Why would you give me an appointment if i’m missing critical paperwork like the prescription?? So that caused more than an hour wait to get a verbal approval from the doc over the phone. Nurse and doctor …
Holly and the whole staff were so awesome! Check-in was so quick. My doctor forgot to send the referral and they were very kind about it and called over promptly. The procedure was done quickly, gently and explained to me in a way that left me feeling so calm and well taken care of. Thank you!
Quick, professional, kind, sent the results super fast, just wonderful
Warm , friendly welcome at reception. They had all my information in the system which made it her easy for me.
Short wait to be seen. Polite efficient staff. I felt as if they cared.
On time, professional and caring staff. Clean facility. All questions answered with confidence and solid expertise.
The technician and doctor were very thorough in their questioning prior to my procedure. They were both kind and empathetic throughout the entire time. I wish I could remember their names. It was an easy experience and my anxiety was calmed.
Everyone at the facility was very friendly and helpful. I’m claustrophobic and I appreciate how caring and patient the technician was.
excellent service, and staff went out of their way to help with scheduling issue
Having to have a medical test can be challenging, but everyone at ERMI is just excellent. The receptionist was welcoming and professional, and minimized my check-in time. The Sonogram technologist, Amy, was warm, professional, and friendly. …
I was seen by the technician on time and he was both courteous and professional.
Good-friendly even called me in reception area to let me know delayed 15 minutes
Excellent experienced staff. Attention to detail. Kind technicians. Small quiet office. Definitely a great way to have these procedures done! Thank you!
Front desk was extremely efficient and made check in easy. Wait time was short and technician was personable and explained how and what she would be doing. She kept me informed during the entire test.
courteous, prompt, they brought my cd-rom to the car when it was done
they helped me load my reports
I enjoyed my experience there very professional and helpful. Also, let they let me know how it was going to go. It was my first MRI so they helped me feel comfortable.
The technician performing the sonogram was very skilfull and very nice. Very proffessional but not condescending, and very comforting.
The imaging tech that did my MRI was very polite and told me what to expect, I was very pleased with my experience
Easy check in, with in 10 min I was called for my MRI. In and out, great experience
Evidently, there was a family emergency at your 89th St. (?) I forget precise street right now, and it was closed when I arrived as per my appointment. So I went to your main unit and was accommodated, although I had to return in two …
Excellent Care
Technicians were caring professionals who made the tests comfortable
Explained all steps
Very good. The staff was very friendly and helped me relax. The ultrasound was very professionally handled and the doctor made me feel completely at ease during the scan. I felt very comfortable and would return if I ever needed more help.
The technicians were spectacular. I have had Constantine previously and he always makes me feel quite comfortable and calm. I was extremely surprised that I had to pay for my CDs. Obviously the doctor who ordered them receives a copy, …
The receptionists and my technician, Edward (I’m pretty sure that was his name), couldn’t have been nicer or more professional. Edward gave me headphones with music and a warm blanket, which made all the difference. It was a very positive experience. Thank you!
The office was very comfortable and empty except for one other person, which at this time is a very good thing. I had been able to register online, so the check-in was very quick and professional. I was taken exactly at the time of the …
I was very happy to get a Sat appt! Results were ready by Mon morning. The receptionist and the technician Michael were excellent! Very kind, patient and positive. Facility very clean and neat. Very quick service!
Got an appointment same day my Physician’s Office called to schedule. Easy to find location.
Staff from reception to the Techs were phenomenal!!! Would highly recommend East …
Although it did seem extremely professional to me, I think a medical doctor would have to refer a patient to come to this facility. // BUT it is VERY well set-up for its purposes. The person who met me first and got me started for my …
The nurse I wish I can remember his name was amazing and so patient, i am claustrophobic but he kept talking to me tirelessly until I was really able to complete the exam, I am so grateful for this nurse
I can’t remember her name but the woman that did my scan was so kind and understanding. I am an emotional mess and she managed to make me feel better.
It was very professional and friendly! I felt safe and comfortable.
I was very scared to get the HSG because I had a horrible experience in the past where it was really painful and caused me to faint. Holly was excellent, her and her assistant made sure that I was comfortable by placing a pillow underneath …
The ultrasound technician was superb. She was polite, professional, empathetic
and patient.
Staff was pleasant. I was very late and instead of sending me away, they worked me in the schedule. The only “problem” was that I was not told I would need to wait 90 minutes. I probably would have waited anyway but it would have been nice …
Helped me get my insurance sorted and scheduled quickly in advance of surgery.
The staff was fast and professional, even though I was a few minutes late!
Staff were friendly and no wait to be helped at desk. Cat scan staff very helpful, friendly and very efficient.
As much as having a CT Scan of one’s abdomen could be enjoyable, this was a pleasant experience. i was called in a timely manner, the staff was courteous and professional and i was advised of each and every step of the process. When i was …
East River Medical Imaging was overall a good experience. I think there is a tendency for offices like this to run behind schedule, but I wasn’t kept waiting and my appointment was on time. I was quite nervous for the procedure, but the …
It was great. The staff was very nice and I was seen on time. There was virtually no wait.
TO ADMINSTRATOR/ PROFESSIONAL STAFF
cc REFERRING PHYSICIAN Dr David Lefkowitz …
My experience was painful but amazing the doctor and assistant was amazing. They made me feel comfortable in an uncomfortable situation. I appreciated that.
Thank you
People did what they were paid to do efficiently and professionally and were pleasant. It was refreshing
When I first arrived at 519, Vivian was so helpful. Then Michael gave me my first test and he was great. So was Natasha and then at 59th street Jessica was terrific. They’re all personable, knowledgeable and helpful. It’s a very calming comforting feeling to work with people who care so much and love what they do. Great job!
The receptionist wasn’t too helpful about my concern in taking meds to alleviate anxiety about the MRI. She did not tell me that if they were late in giving it to me, they would still wait 30 minutes before the MRI would begin. So I had …
Very cheerful and helpful tech in the MRI! He made the experience as pleasant as possible.
I Was Very Impressed With East River. Every Staff Member Was Polite and Professional. I Felt Very Safe In Their Care. The Facility, Too, Was Relaxing and Very Clean. …
What should have been a 1 1/2 hour drive turned into a 3 1/2 hour ride for me. I got there about 9 AM for a 7:30 AM appointment, your team still scheduled me for the same day and all of my testing got done so I didn’t have to return.
The receptionist was welcoming and helpful. The waiting room was large enough to be able to sit safely. One of the people who work there (her name was Charley, I believe) walked me from one office to an office three doors down and …
Had to wait for over an hours to be seen, than another hour for my disk images after my apt. Please post the Wifi password. No cell phone reception or wifi in the basement is tough.
Great experience. Steven the tech was really knowledgeable.
Front desk was pleasant as well
Efficient, informative about what would happen. I particularly appreciated getting a call that the schedule was behind and that I should come a little later than originally scheduled.
As a first time visitor, I loved being able to complete all the necessary paperwork online ahead of time as it saved me time in the waiting room. Office was very organized & clean. Both the technician and nurse were super friendly and …
It was a good and well informed visit, even though I waited 45 minutes and people went before me but it was good
The front desk staff was beyond helpful, in particular the woman who set up my appointment tracked details for getting records that I wouldn’t of expected. I was VERY grateful. The nurse was incredibly kind …
My doctor’s office called me in for a same day walk in. The front desk receptionist was so nice and kept coming over to me to advise me on progress of wait time and assistance with filling out forms. She really went the extra mile and I so …
I am highly claustrophobic.The staff went out of their way to make me feel comfortable.
The staff was friendly and professional. The place was clean and organized. The whole visit was smooth with no delay
Was easy, I didn’t wait long and the tech was very professional and thorough.
Everything went well and the staff was very courteous and competent. The only slight issue was a 20-minute or so cumulative delay.
East River staff were very kind and attentive to my issues with claustrophobia, including letting me husband stay in the room with proper screening.
The staff was incredibly supportive and helpful, as well as polite and professional. They answered all my questions clearly and transparently.
always great. Organized, efficient, nice staff. I never have a problem there. Very dependable with great radiologists
Best MRI experience I’ve had by far. Will never go back to Lennox Hill lol
Staff was responsive. Easy to make an appointment. Short wait time. Very nice technician.
Easy and straight forward, I was walked through every step of what I needed to do. The staff were all warm from start to finish.
Everyone was very professional yet empathetic and understanding at the same time. East river imaging is ran in a very organized fashion just like a finely tuned engine
Perfect.
I would suggest receptionist could be more friendly polite, than robotic!
And the technician also… MRIs are unpleasant those involved ought to suggest caring
Everyone was so kind and helpful. I especially appreciate the understanding / calming nature of the whole staff, particularly as I was more nervous than I’d anticipated. Thank you!
The receptionist was very nice and professional. The 2 ladies that performed the Cat scan were nice and professional and made me feel very comfortable
I traveled pretty far with the UN traffic in the mix – only to have a slotted time – as I explained in advance and was told I was not booked at the time I arrived and it was i who made the mistake and waiting almost an hour – was late to …
I arranged my test easily and came up from New Jersey for the exam
However, the office seemed to have misplaced my doctor’s (Dr Arnold Weg) prescription. They tried contacting Dr Weg but he was hard to reach end of day. So …
Both the nurse and MRI technician, Elaine (spelling?) and Mike were considerate and compassionate professionals that made it much less of a challenge than I imagined.
The personnel were efficient and very kind. My angiogram was followed by Kevin, the nurse, bringing me coffee and water to help stave off a headache. I felt pampered and cared for.
My appointment was at 5:00p, I arrived about 4:20p. I had completed the new patient paperwork online. I assumed that because there was only one other person ahead of me, I would be seen sooner. After waiting until 5:15 I inquired about the …
Excellent.. my test ran late but I was updated each step of the way which was nice! I really appreciated the manager reaching out to let me know what was going on.
The receptionist told me that I owed $950 towards my deductible, when I should only owe a $50 copay. I called United Healthcare and confirmed that I only owe a copay. The receptionist just was reading what the system said, so We proceeded …
I showed up without an appointment to request a cd of my mammogram images. The two women who assisted did so kindly and efficiently. I was in and out in 15 min.
I came for a chest x-ray. I had to wait a while, but the experience was pleasant. My technician was friendly, efficient and completed the x-ray in short order.
i have been to east river before and they continue to provide excellent services. this time they even ubered me from 1 facility to another so that i could have 2 tests without having to wait too much time in between.
they are a very professional operation
Lovely people from start to finish! From the girls setting up the appointment to the staff inside. They were kind,respectful, and caring.
Was greeted promtly, given the form to fill out (not too overwhelming) and was seated with a short (5-10 minute) wait until I was taken into the X-ray room and told to change. X-ray tech was warm, pleasant and reassuring so made the whole experience stress free and easy.
They made me feel comfortable and relaxed. The test didn’t take long and it was explained to me as they did it. I would recommend this place to my family and friends.
My son came in for a CAT scan for a severely broken nose. He waited for over 30 minutes. He was told the images would be sent to the physician’s office. His appointment was the next day but the neither the report or images had been sent. I had to call your office to ask them to be sent immediately.
This appt was a simple one. I won’t go to any other radiology facility for anything. All my films are there for comparison and I’ve always been treated with respect and sensitivity.
Everything went smoothly. I was treated with respect by staff. The doctor and radiologist were friendly and explained my procedure clearly. My foot (plantars faciitis) feels so much better.
Also, they were on time.
Sorry to say but when I called the main number to ask about the cost for a procedure the woman on the other end of the line sounded annoyed that I even called. I would not want to spend my money getting a medically sensitive procedure done if that is the kind of first impression I am getting.
I had a great experience. Mary was amazing and patient and kind. The front desk staff are friendly, professional, and helpful I appreciated the quick visit and being seen at my appointment time.
I was at the facility to have several tests performed so I met with a number of staff and professionals at the office. Every person was friendly, explained what would happen and asked if I had any questions. I had a great experience, couldn’t have asked for a better visit.
The line for the contrast CT was put in incorrectly. I told the person who put it in that it felt wrong and she said it was just the butterfly I wasn’t used to. I said I get IVs all the time and I know how a butterfly feels. By the time the …
I had two appointments. One for x-rays and the other for CAT scan. The staff was courteous and professional. They keep me informed on all that I had to do and when and where my next steps were. BRAVO!!
I had an insurance change when I got my study. I paid In full out of pocket. When I later called for an itemized receipt (which I had to do several times spending hours) I never got it – what I got was a bill for an additional $29. Later no …
Everything went well and as expected. Pre-registration was a good idea and I did that as I was taking the bus to East River Imaging. When I arrived, everything was ready. The staff and technicians were friendly and accommodating, and the whole experience was a good one.
The tech was awesome, very professional and made me feel comfortable. Always a great place
The sonographer, Steven, and Dr. Deyer were both kind, calming and considerate. They explained everything to me as they went along.
I’ve been to plenty of imaging center locations around the city. The front desk staff at this one was the least professional of them all. They’re contempt for me was palpable. Apparently they need to receive some sensitivity training. Are …
Great staff, instructed me to the correct suit. Wait time wasn’t long and the X-Ray tech was very polite and patient.
Easy check-in. Kind staff who prepared me well for the procedure test. Was able to receive confirmation of insurance quickly.
All employees were professional yet friendly, and all techs introduced themselves by name. Short wait time to be seen, pleasant experience all the way around.
As a new patient, your intake/schedule/front clerks should work/inform me to sign your films/report release form before I booked 12/16/2022, and 12/28/2022. …
Everyone was very kind and very professional . They went above and beyond to make sure I was seen before my time so I could make it to my appointment with Dr.Bharam immediately after . The facility is very clean and it feels like having luxury radiology done .
Always professional and accommodating . Very competent staff and doctors . I travel from South Jersey to have my diagnostics done every six months .
Julia was most pleasant and very exact on my testing …
I have been to East River Imaging many times already and have been always
satisfied with the quality of patient care and great technical staff …
Thank You
The reception staff and the medical staff are patient and understanding. They make you feel comfortable and that helps to calm the nerves before and during the test
I was able to get a same day appt.
All of the insurance paperwork was done when I got there.
I forgot my wallet so no insurance card or drivers license, your people still …
Had a very good experience at East River Medical imaging, the staff were very welcoming and informative. The PA Holly was great and talked me through my study and made me feel more relaxed.
A bit unorganized, when walking in. However, was definitely helpful to complete check-in on line before the appointment. Very minimal wait time and procedure was done in a timely minor.
Everyone is pleasant, and have good bed side manners. And you get your results sent quickly to your Doctor which is great.
Te technician was informative about procedure . He was considerate of any discomfort that I might have. The setting was clean and the music that Steve had paying was relaxing and very much to my liking
Office was clean, comfortable and beautifully appointed. Staff interaction was excellent…a quiet professional vibe. Ritzy health care — what’s not to like?
After I completed the checkin online providing my height and weight I was told to undress for my MRIs put on the bed the technician put me in the machine and took me out saying I would feel more comfortable in a bigger machine. Never gave …
Everyone was very sweet and patient with me, considering I was already nervous. My thing were in a secure place that I easily had access to. The staff are respectful as well.
Great experience. It’s my 3rd time going to this location for a ultrasound. The staff are patient and polite. The place is clean and I love the ambience. Well decorated. …
Top notch service, v friendly staff and I highly recommend this place if you ever need MRI. Honestly made ask myself am I in NYC ..
Kevin was very nice and explained me the process and gave me the IV. The 2 other …
I’m really terrified when getting an IV placed because so many times people have dug in my arm and it takes two or three tries for them to get it properly in my arm. The woman who placed my IV yesterday, before my MRI, did an excellent job with minimal discomfort. Too bad I can’t call her every time I need an IV placed 🙂
The two individuals (Elena and Roy) who administered my MRI were exceptionally sensitive to my special cases — particularly to my special need, due to a condition in my ears that seems to conflate and reverberate sounds, for extra covering …
The staff and technicians at East River are all excellent. My technician was very pleasant and competent. She was helpful and reassuring about my mild claustrophobia. I had a very good experience.
Everyone I encountered was cordial, caring and highly professional. Instructions given were clear and I got a true sense that everyone genuinely cared for me. Wait time in the reception area was brief.
Your facility is excellent !- but some of your initial contact employees are in dire need of proper social and patience training! Sorry to say, but it seems to be only a couple of the younger generation employed by you that need lessons …
East River at the Sutton Place is the best! The staff were exceptionally nice in handling a delay in my appointment. The technicians are great. You feel cared for, this is excellence in patient care.
I arrived at the facility early and went down to the B level. The young woman the desk was very pleasant and helpful.
In a short time the technician arrived snd proceeded to ready me for MRI. He was …
Got an appointment for the same day, The person who gave me the appointment took a lot of time to find the appointment; she was invested in helping me make check-in easy, tech person was warm and friendly and related well. One of the most efficient and competent offices I have been to in a long time.
The staff onsite are great, however this rating is for their main office as I have found working with the main office staff difficult to send the reports and images to the surgeon the doctor referred me to. The staff I called on the main …
The woman technician needs training: strident, loud, unsympathetic voice; noted lack of gentleness or compassion towards elder patient who has forewarned your office of the need to accommodate her severe bone on bone shoulder pain. I have …
The MRI tech Crista was very professional. She ensured I was comfortable and the scan went efficiently smooth. Ekatarina made my scheduled appointment and was very accommodating. Shannon was very considerate in adjusting my schedule time for an earlier time slot.
Extremely clean and relaxing/quiet space, the ladies at check-in were very kind, and the technician was very informative, patient, and kind as well. The process for my MRI was quick and seamless and they were able to provide the reporting very quickly!
My visit was great. The receptionist called my doctor when I couldn’t find my prescription without me even asking, which was amazing. I barely waited, and the technician and PA were so friendly, organized, and clear. I would definitely recommend!
My appointment was at 3:30, I was not called back for the scan until 4:30 which caused me to be late for another appointment and miss a third appointment all together. Then I was told that the scan would be 20 minutes and I was in the …
Peter and Felix could not have been nicer or more professional. They explained everything, were efficient and kind and were always making sure I was okay. …
I was directed by the person in the lobby to the wrong floor. I waited 35 minutes past my appointment time to be called. I was seated in an MRI room and I had to ask for music. The technician agreed, closed the door and there was no …
Everyone I encountered– from the security folks to the front desk to the technologist and the doctor– were all kind and thorough. The procedure was explained to me in detail multiple times, and the doctor asked for permission for each step. I had a better experience than I could have expected!
It was quick efficient and the staff was courteous, informative, and reassuring.
One of the most remarkable things that happened is that I received a phone call …
The receptionist and the medical personnel were extremely kind and reassuring. The appointment also took place promptly. I could not have been more pleased, especially given the anxiety I felt before the procedure. Thank you!
The staff was kind and very patient with me. I was late to my appt due to traffic and it took over 1.5 hours to arrive and they were gracious and still got me into an appointment. I really appreciated their bedside manner and swiftness of the process.
It was the timeliest appointment I’ve ever had, The MRI itself was a bit stressful and panic inducing for me but the staff was so kind. When it was time for my IV contrast, the technician was very gentle. All in all it was a great experience! Thank you East River.
The two women at the front desk were incredibly unprofessional. It was insulting to hear them mangle my first name and then turn around and call all the white people that came into the office after me by their proper last names Mr.and Ms. …
A lovely facility with a kind, professional staff. There was a bit of a mix-up about letting me know they were running behind schedule because they could not locate my phone number, but they made sure to rectify the situation by ordering me …
It was a very good experience. The staff was very friendly. One problem through. I was under the impression my friend could come in with me to the mri room. They even gave her a form and she filled it out. When it came time for me to go into the room. They did not allow my friend. I just wish the informed us of that prior.
I got an evening appointment and there was no wait. Came in very nervous as it was my first time and at also anxious about the results. The staff were very nice and the MRI tech had great bedside manner. Really appreciated the MRI tech …
My experience was easy and pleasant from beginning to end. The young lady that checked me appeared to be training, but it was still a pleasant experience because she was very professional and communicative. Wait time after checking in was …
Holly, PA-C was excellent. She was professional, courteous and eased my mind about a new and scary procedure. Her bedside manner is above average. The aid that assisted me with pre-procedure questions and preparation was also above average, …
Extremally courteous and very professional. I was impressed. They were very thoughtful and reached out to me when they thought my procedure might be delayed. I was shocked since every doctor appointment I’ve had in my life might be …
Nice office with friendly and organized staff. Having an MRI was easy and the price was fair. The results were available within one business day. The online portal is good, but would be helpful if you used the Epic system, so all my records from different providers would be available in one place.
The staff is always amazing! They are kind, understanding and accommodating. The doctors and techs all have an amazing bedside manner. I felt like a human and not a case number there. Results are thorough and come in quickly. Waiting room and all facilities are immaculately kept and very comfortable.
What I experienced was a smooth professional appointment. The front desk was pleasant and efficient. The online check in was helpful and the ultrasound technician was extremely polite, direct and communicated well. I hope that I don’t …