I called in to see what type of packages were available, and just getting someone on the phone was horrible! I would not recommend EVER calling them…and their packages are absurd 😂 I wish windstream serviced my area 😢 …
Very helpful and understanding about payments. Sucks that they can’t service more areas because their internet is better than most others in Palestine area.
I’ve emailed in through their online contact form and have been waiting for almost a week to be contacted. No emails, no calls, no voicemails, nada- so I called in, wanting to set up service. Based on the coverage map on their website- the …
Put down your coffee, sit up straight, crack your fingers and listen up… I never review companies but this one I had to. East Texas Broadband is definitely providing better Internet service compared to the rest in Palestine. I have been …
I am trying to switch service from Zito, but no one at ETBB will answer my call to initiate service and the online sales inquiry form just goes off into the cloud never to be looked… So if they can not masters the basics, how good would their service actually be. Another Zito waiting to happen.
They’ve never answered the phone when I’ve called, never returned a call, and never been at the office when I’ve actually driven down there (yes, during business hours). If you’ve had a positive experience with them, I’d say that …
I don’t have service as of yet. However, when I called they not only answered both times, but were honest as to the services they could provide. That is already better than my current isp
I’ve had the best experience with this east texas broadband from the first call through all until the very end. I highly recommend this. I can’t imagine ever going back to my old internet.
Since switching from Zito media to ETBB, i have had NO issues. No buffering. Fastest internet ever! I 100% recommend East Texas Broadband for internet. There is no better! They were super fast installing, took 5 min and BAM, fast internet! Thank you ETBB!
The internet quality of their fiber optic is not as advertised. The modem is quite expensive. The technicians are not well trained. It seems like they are practicing with you. The worst: their costumer service. They don’t reply to your …
East Texas Broabands fiber optic internet is the best thing to happen to Palestine! The install crew did an amazing job! The customer service was great and answered all my questions. Highly recommend!
This is the only company in Palestine that offers fiber internet. I am able to work from home because of the fiber optic and my speeds have always been solid. Two of us work from home and stream cable TV. I have had no issues with East …
East Texas Broadband has been a great source for Internet in our area. I have them at my home and the speed they provide are not like any other in our area. We highly recommend you sign up for their fiber optic Internet.
I’m a new costumer, but their service is really bad. They don’t answer your phone calls or emails when you need technical support. If you are delayed one day on payment, they cut your service without any type of notification. They are quick …
We recently had wireless installed. Ozzy was very professional and helpful. It was storming so he finished and came back the next day to make sure everything was working properly. We used the online portal to make our payment, it took …
great bunch
Great personal service
20mps for $130 a month…..really
They don’t service the Mabank area.
I called in to see what type of packages were available, and just getting someone on the phone was horrible! I would not recommend EVER calling them…and their packages are absurd 😂 I wish windstream serviced my area 😢 …
Very helpful and understanding about payments. Sucks that they can’t service more areas because their internet is better than most others in Palestine area.
I’ve emailed in through their online contact form and have been waiting for almost a week to be contacted. No emails, no calls, no voicemails, nada- so I called in, wanting to set up service. Based on the coverage map on their website- the …
Put down your coffee, sit up straight, crack your fingers and listen up… I never review companies but this one I had to. East Texas Broadband is definitely providing better Internet service compared to the rest in Palestine. I have been …
Great service and great wifi in the Palestine area
I am trying to switch service from Zito, but no one at ETBB will answer my call to initiate service and the online sales inquiry form just goes off into the cloud never to be looked… So if they can not masters the basics, how good would their service actually be. Another Zito waiting to happen.
They’ve never answered the phone when I’ve called, never returned a call, and never been at the office when I’ve actually driven down there (yes, during business hours). If you’ve had a positive experience with them, I’d say that …
Excellent Customer Service! Highly recommend East Texas Broadband!
The fiber is awesome, service is very reliable, and Dylan was very helpful in setting up services.
ETB is the best! They always answer my calls and help with any internet issues I have. 10/10 recommend them!
Amazing customer service and never have any issues with the service. Would recommend East Texas Broadband to anyone!
Very happy with my service, and Brittany was was super helpful in getting things figured out for me.
I don’t have service as of yet. However, when I called they not only answered both times, but were honest as to the services they could provide. That is already better than my current isp
I’ve had the best experience with this east texas broadband from the first call through all until the very end. I highly recommend this. I can’t imagine ever going back to my old internet.
Since switching from Zito media to ETBB, i have had NO issues. No buffering. Fastest internet ever! I 100% recommend East Texas Broadband for internet. There is no better! They were super fast installing, took 5 min and BAM, fast internet! Thank you ETBB!
The internet quality of their fiber optic is not as advertised. The modem is quite expensive. The technicians are not well trained. It seems like they are practicing with you. The worst: their costumer service. They don’t reply to your …
East Texas Broabands fiber optic internet is the best thing to happen to Palestine! The install crew did an amazing job! The customer service was great and answered all my questions. Highly recommend!
This is the only company in Palestine that offers fiber internet. I am able to work from home because of the fiber optic and my speeds have always been solid. Two of us work from home and stream cable TV. I have had no issues with East …
East Texas Broadband has been a great source for Internet in our area. I have them at my home and the speed they provide are not like any other in our area. We highly recommend you sign up for their fiber optic Internet.
I’m a new costumer, but their service is really bad. They don’t answer your phone calls or emails when you need technical support. If you are delayed one day on payment, they cut your service without any type of notification. They are quick …
We recently had wireless installed. Ozzy was very professional and helpful. It was storming so he finished and came back the next day to make sure everything was working properly. We used the online portal to make our payment, it took …