East Texas Cable

Telecommunications, Zito Media

Zito Media provides high-speed internet service and digital cable television to more than 100 communities around the United States. See more

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East Texas Cable Reviews ( 108 )

  1. Mediocre internet,subpar customer service
    Very happy to find a different internet provider in our area. Now if I can just get one of their techs to show up when they said they would. Or at least provide an update on when they might be able to come…

  2. Worst customer service I have ever encountered. No way to communicate with anyone. They don’t answer email and I have called six times and been on hold over 45 minutes each time.

  3. After 10 years of issues and extensive recent work to upgrade service in this area of PA, it is frustrating to continue to have frequent service issues. I feel sorry for the tech associates faced with calls from displeased clients about …

  4. I would NOT have this service if it wasn’t for the Monopoly they have on High Speed Internet in this area… Internet goes out DAILY… Cable is as basic as it gets, even with the highest package, Channels are fuzzy no matter what… Took …

  5. We paid for 10 mbs and get barely 2. An awful company with unreliable customer service who have no interest in actually solving an issue. Thankfully we’v
    e cancelled and moved on.

  6. Put it bluntly I’m sick of Zito media I’m trying to work with them all they do is lie to you I never have TV and when I do it just as tis not good he signals are in and out you asked to talk to managers forget it now I’m without the phone …

  7. The street I live on lost cable due to an ice storm in 2009. They still haven’t replaced the line and said they won’t. It’s good to know that they aren’t trying to make money. What a joke of a company.

  8. They say fastest internet, but it’s the fastest internet to make you angry. The amount of times your internet is down is greater than the amount it is working. If you can, avoid at all costs.

  9. They suck they won’t fix the problem but they want you pay the full bill there support is so nasty to customers I’m glad I’m leaving then don’t get there service

  10. You can’t get worse than Zito. Avoid them if you have any other choice. Service is out constantly and if you call them after long, 40 min hold times, they lie.

  11. Deplorable service. Constantly crashes. Tech support just blows off issues as no big deal and NEVER actually fixes the issue. Can never have more than one device or console connected at a time. Crashes for long periods of time. Crashes almost daily.

  12. Worst internet company ever. Goes out all the time. They do nothing about it, and the people that work there are rude. Internet speeds are also not nearly as high as what you pay for. Zito is awful and a strait ripoff. Don’t waste your money.

  13. Paying for 50 mbps consistently getting 10 to 14 mbps. called several times and they do nothing. Someone needs to look into a class action lawsuit against this company. Some type of fraud is happening here!

  14. I have had slow or no internet access n many occasions. I scheduled a repair man 5 damn times, with no call and no show.Very unreliable and put no effort into helping customer’s resolve issues.Would not recommend Zito to anyone.

  15. This company is the worst. This buyout has been nothing but problems. Tech could be here today after being told something different but after 5 hours could be tomorrow. Unfortunately I am not at home everyday. And your time is worth nothing to them as the consumer. Thank you for not making me feel like you want my business.

  16. This is the worst service I have ever experienced. The equipment constantly fails and they never have anyone available to come out. If they do show up they have no new equipment only used. Their customer service is rude and unhelpful. If you have any other choice choose them.

  17. Absolutely the worst company I have ever dealt with in terms of customer service, and their internet service consistently does not work. I am moving to Century Link and will deal with slower speeds in order to have continuously working internet.

  18. Not only does the management not care, but they also spread lies about ex employees. Ever since I havent worked there I’ve had internet problems, and I found out they made up reasons as to why I was “fired”. Just your typical business unable to take responsibility.

  19. just a mess. 2 months without video. internet not near the speeds that you are paying for (100g getting 30). you call cust service and seems that nobody cares about your issue. they follow a script and if it does not fix the issue you …

  20. Absolutely the worst customer service around… channels seem to be scrambled some have been deleted… asked to speak to a supervisor twice none available either time.. how you are still in business is beyond comprehension….. your 1.8 score should tell you something but as long as you get your money I guess you just don’t care

  21. I had the great pleasure of working for this company with T, L as my boss. I have to say it was just awful 90% of the stuff they asked me to do was borderline illegal, and they cant even pay bills for repairs or to keep the lights on i had 4 trucks driving on expired tags. it was great worst company ever

  22. Only company I’ve ever done reviews on. Even the big promises of fiber upgrades blah blah blah actually working is a lie. Net and phone out for 24 hrs now. That’s normal for these Scuzz buckets. Zito …you are my hero.

  23. Long hold times for customer support. When I called sales they answered right away. Asked question why sales answer so quickly. Reply was not to much business for …

  24. Zito Media is TERRIBLE. My internet is down more than it works and, now that I’m working from home, it’s gone down in the middle of important work commitments. Their customer service representatives and supervisors are both rude and …

  25. Zito throttles streaming sites to the point of being unusable. They don’t return calls for days if at all. They lie lie and lie some more. We are getting rid of Zit this weekend. I have no clue how they stay in business.

  26. I’ve been getting the 100 Mbps internet plan, and it’s super inconsistent. Sometimes I’ll get that speed, but I mostly get half that. Whenever I call about it, the speed seems to magically shoot up to 100 Mbps. How coincidental? After …

  27. Internet constantly goes out. Call support and always get the run around and never believe us that it doesn’t work. Been told we have outdated modems that we rent from them and they never replace them. Horrible company to deal with. Better off now having internet than dealing with them.

  28. Waited 12 hours for tactician to fix my Internet, called four times, was told they were on their way each time. At 6 o’clock at night was told they fix the Internet , Never got a phone call saying they even worked on it, nor they never …

  29. Not even one star! Wifi is constantly out when it is “working” it’s in and out. I am on the phone with them at least 5+ times a month. It’s always the same answer “I don’t find anything wrong, the last tech that came out finally replaced …

  30. Worse company ever! Tech came out to install, never hooked me up with anything, drilled a hold in my new wood flooring, without telling me what he was going to do. Called the company the same day, they told me no charges and to put …

  31. Been without Weather Channel now for 2 weeks. Called Zito but seems that no one is in the Coudersport office any longer so it goes to tech support. They say I am only one calling about this, to wait a few days and then a tech will be sent …

  32. WORST internet service provider in Pennsylvania. Please stop buying up zones and let Xfinity provide service to these areas. You’re a sorry excuse of a company and should be humiliated to call yourselves one.

  33. I was not happy at all when Zito media bought out our previous provider. I was even more upset when we had an issue that our internet was down and I had to call tech support and the guy I spoke with was not helpful and very rude. …

  34. This company is HORRIBLE! They don’t deserve even a single star rating. After buying out my local internet provider, the service went WAY down. I was only able to get my internet service working about half the month. Calling in to report an …

  35. Worst Customer service & service ever.. If you make an appointment with them they don’t show up and then when you call they tell you that someone cancelled your apt. This happened the same week to our neighbor & us. They told me not to …

  36. Absolutely horrible customer service can never reach anyone to speak with.There prices are high and we are limited to services in our area.I wish they would stop claiming to have such a great services when in reality it’s awful.taken …

  37. A complete fiasco of a company , They purchased USA Cable and it’s been a train wreck ever since . They don’t offer cable in my area so I’m on a transmitter / satellite dish receiver for what I was told would be 30 mbps for $39.99 Sounds …

  38. Do NOT work with Zito Media, they are by far the worst company I have ever had to deal with. There customer service is a joke and their internet connection is literally trash. Takes them weeks to send someone to your house to do a service. They rip off people.

  39. I didn’t even want to give 1 star.
    Worst cable in the world. Especially with this fire tv.. we will be watching a program, then it times out, other times we loose picture all together. We reset …

  40. Our internet service has gone from bad to unbearably bad since it was bought out by these folks. We lose service nearly every day for a period of time, and now all we get is a pre-recorded message when we call them. Unfortunately, it is …

  41. Zito Media bought out Chatmoss Cable and since that happened the internet has been out for over a week, coming back for a few minutes at a time. Their support number only has an automated voice message that says the internet is out and they DON’T have an expected return date. Terrible service and customer service!

  42. Absolutely the worst ISP I have ever dealt with. Customer service is non-existent. Hold times for customer service regularly exceed 40 minutes. I canceled service 2 months ago, and they are still billing me. I would not recommend this company to anyone. Avoid Zito Media if you value your sanity!

  43. I honestly don’t know how they stay in business!!!
    We have had problems for years and several local township meetings and it seems worse!!! …

  44. They have zero customer service I have been asking to speak to a supervisor for 3 days now. Our internet has been out off and one now for a month they keep saying it is an outage but my internet goes out every night between 8 &9 p.m. but …

  45. If I could give this company zero stars I would! Had internet hooked up for 5 months now, internet does not work at all. Everytime they are supposed to send a tech out to replace my box he never shows up. I pay over 90 dollars a month for a …

  46. Lost a lot of television channels and still paying the same price. This company is trash. Internet is sub-par as well. I thought Kuhn Communications was bad.. but Zito Media is like hold my beer. Shut this company down.

  47. Have had no VOIP phone service for a week. Handicap person in home and trying to arrange about $1M worth of real estate transactions. Zito will not answer calls to their support number. They are worse than worthless.

  48. Horrible ISP. Had it for years now since its the only broadband company that’s in my area so I have lots of experience with this company. First year or so we were getting nowhere near the download speeds we were paying for, and eventually …

  49. Worst ISP I have seen throughout my time having internet, it disconnects constantly, and haven’t had WiFi in two months since they purchased my local ISP. I have called them more than 10 times to no avail, so I then reported them to the …

  50. Was cussed out by employee when asked why internet was down. I guess he is above getting fired. I reported it and never heard anything even after they said they would.

  51. This company is terrible! what a rip off. We used this service for tv because there’s no other cable company in potter county PA. Once we obtained internet service from Tricounty, we attempted for several months to have zito turned off. …

  52. Calls after calls about fixing latency issues for my connection…still having issues while online gaming. I’m talking 10+ phone calls and probably hours being on hold, cumulatively. …

  53. This “company” has garbage customer service, frequent outages, they refused to transfer my service two doors down after they said it wouldn’t be a problem when I initially signed up, and then they charged me $20 a month in early termination …

  54. I wish we could get negative stars. Ive had zito for a few years now, up until recently it hasnt been a bad provider but as of two weeks ago or so internet constantly drops, this last time (fay of the super bowl) went out around 330pm and …

  55. They unfortunately bought out our old ISP/Cable company which was already bad (old half broken outdated equipment everywhere) and made it worse. Internet works about 3 days out of the week. And when it does work its slower than molasses. 3G …

  56. I wish I could give a zero star. They are not internet service providers, but they are internet bill providers because the service newer works but the monthly bill always arrives on time and it keeps increasing without your knowledge or consent. Probably the worst internet providers in the country.

  57. We have had service for 3 years. We are in a rural area. It is spotty at best and has been completely out for a week. We were told by a customer service rep that our internet is going out (on average) 90 times per month. It’s almost …

  58. If I could give a negative star review I would. Do not deal with this company! I called 3 times to finally speak to someone I could understand. I canceled internet service the same day they received my payment. I was informed that in …

  59. WORST COMPANY ON THE FACE OF THE EARTH. STEALS MONEY AND DOES NOT PROVIDE SERVICE. Never seen anything like this. Be ashamed of yourselves and your disgusting business! I hope you go home every night ashamed of what you’ve done. …

  60. It took 2 and a half years to get connected at my cabin, then the fiber cable came out of the box on the cabin so I scheduled a service call to get it fixed. I took a day off work and came to the cabin for a appointment between 8-12 , …

  61. Zito bought out my areas local provider, Country Cable Vision. Its been a mess ever since. This companies business plan must be to buy out service in remote areas where people have little choice to switch to a different service. Shame on them! I am switching thankfully to Charter Spectrum internet.

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