Categorized under Federally Chartered Credit Unions. Current estimates show this company has an annual revenue of $1 to 2.5 million and employs a … See more
Terrible customer service. They did not give me all necessary information when I called which has cost me money, make sure you have them give you every bit of information if you ever have to call the “Members service department”
A while back I called to discuss the appraisal results, and was told there was no time to talk, was needing to leave, and would call back the next day…never received that call. So we closed the account and will now take our business elsewhere.
I absolutely love this bank! It’s not just a bank it’s a community. The staff is always friendly and will to help in anyway! I’ll be here for years to come!!
Marshall Tx staff is really nice but here over the phone the assistant manager I’m guessing has no sympathy for people struggling or in a bind. They really should be more understanding due to the covid and everything jobs are not doing so well.
I was very disapointed to find out they do not cash or deposit signed and endorsed checks. i’m 42 and I actually had to say to my partner “back in my day everyone cashed endorsed checks” then i thought they did it because i no longer …
I am looking for another bank after going here for almost 16 years I been with them since I was 15 and the last 3 weeks they keep posting payments then days or weeks later putting it back in my account and taking it out when I have low …
I really like having them as my bank. they look out for you, make personal calls to make sure all is good. complete followup on everything you do. people here are always nice they go out of their way to help you anyway they can, even if they have to send you to another company
The last few years I’ve had a lot of trouble with them. The short of it is, my card gets compromised 2-3 times a year it seems, and they can never remember not to shut down my card for international travel, even if I call 2-3 times before …
0 star review. I have this bank for around 3 years as well as I’m on my third loan as a credit union strictly thier rates for personal,home and auto loans are the best around but thier banking is absolute garbage as well as thier credit …
I have delt with a few people here at the Longview branch on the loop, and NOBODY makes you feel like a valued customer like Mr. Eric Rodriguez does. They do have great benefits and he has done an awesome job doin everything I need. To get …
I would give them 0 star. They hold your money and charge you a fee. The app tell you something totally different. I been with this bank for four years. I think it’s time for me to find another bank.
I have been banking with them for almost 3 years now and they are the worst especially the Gilmer branch. The one in Longview isn’t know better.. Time to go find another bank unfortunately. I would recommend when searching for a bank check reviews first. Just my opinion.
My 17 year old daughter went to the Gilmer branch to open a saving account for her scholarship money! When we got there they asked for DL and SS cards. I had all mine and my daughter had her DL but not her SS card but knew her number. …
Poor attitude from staff. Outdated type platform on the mobile application. Not Apple compatible . Account numbers are hard to decipher. Won’t link to other banks or financial institutions easily . Just a really poor banking experience. Very disappointing as in the beginning seemed like a nice place …
i have had issues getting my statements every month and I was never called or talked to before they denied me for a small $500 loan, when i have NO DEBT! They are the only one who denied me too
Had several things financed with this credit Union, currently paid over half of the current loan Vehicle had mechanical issues and looked at trading for something else. Interest would go from 8.5 to 15 almost double! History with the credit …
I did a fraud transaction but canceled it the next day. This was done on May 4. The money had been taken out of my account like I paid the transaction. About a month they said they would pay the transaction and then I get a letter saying it …
Staff great and efficient
🤣🤣🤣 …
Best all around banking!
Great service, every time
Super service! More than adequate!
Quick and friendly service!
Member for many years. Great place to bank.
They like to hold your money and then charge you fees.
Very poor customer service. They give out incorrect information and lie to you.
Great place to do banking
They always help me when I need it. Convenient and polite. I’ve banked here for decades.
Great customer service.
Called for customer service and Nicole was so professional and helpful!!! She was also very patient. Thanks. Nicole
I’ve had an account at many different banks, but this is the cleanest and most professional one of them all.
Terrible customer service. They did not give me all necessary information when I called which has cost me money, make sure you have them give you every bit of information if you ever have to call the “Members service department”
Great place to bank with courteous service and very helpful people. I’ve banked here for a little more than a year and plan to stay for life!
They are really lack human customer service skills. Sure they say hi and thank you as trained but it’s just mechanical. They need further training.
All the ETCU is a careless company who all want is money we are going through tough times and they don’t give a shit🖕👎😡 …
I’ve been with this bank for 15 years or more they have helped me with everything I’ve needed A+ from me keep up the good work.
Good personal banking including auto loans, convenient locations, free ATMs. Lose a star for their mortgage business.
A while back I called to discuss the appraisal results, and was told there was no time to talk, was needing to leave, and would call back the next day…never received that call. So we closed the account and will now take our business elsewhere.
I absolutely love this bank! It’s not just a bank it’s a community. The staff is always friendly and will to help in anyway! I’ll be here for years to come!!
Marshall Tx staff is really nice but here over the phone the assistant manager I’m guessing has no sympathy for people struggling or in a bind. They really should be more understanding due to the covid and everything jobs are not doing so well.
I was very disapointed to find out they do not cash or deposit signed and endorsed checks. i’m 42 and I actually had to say to my partner “back in my day everyone cashed endorsed checks” then i thought they did it because i no longer …
I am looking for another bank after going here for almost 16 years I been with them since I was 15 and the last 3 weeks they keep posting payments then days or weeks later putting it back in my account and taking it out when I have low …
I really like having them as my bank. they look out for you, make personal calls to make sure all is good. complete followup on everything you do. people here are always nice they go out of their way to help you anyway they can, even if they have to send you to another company
The last few years I’ve had a lot of trouble with them. The short of it is, my card gets compromised 2-3 times a year it seems, and they can never remember not to shut down my card for international travel, even if I call 2-3 times before …
0 star review. I have this bank for around 3 years as well as I’m on my third loan as a credit union strictly thier rates for personal,home and auto loans are the best around but thier banking is absolute garbage as well as thier credit …
I have delt with a few people here at the Longview branch on the loop, and NOBODY makes you feel like a valued customer like Mr. Eric Rodriguez does. They do have great benefits and he has done an awesome job doin everything I need. To get …
I’m always had good service there
I would give them 0 star. They hold your money and charge you a fee. The app tell you something totally different. I been with this bank for four years. I think it’s time for me to find another bank.
I have been banking with them for almost 3 years now and they are the worst especially the Gilmer branch. The one in Longview isn’t know better.. Time to go find another bank unfortunately. I would recommend when searching for a bank check reviews first. Just my opinion.
My 17 year old daughter went to the Gilmer branch to open a saving account for her scholarship money! When we got there they asked for DL and SS cards. I had all mine and my daughter had her DL but not her SS card but knew her number. …
Poor attitude from staff. Outdated type platform on the mobile application. Not Apple compatible . Account numbers are hard to decipher. Won’t link to other banks or financial institutions easily . Just a really poor banking experience. Very disappointing as in the beginning seemed like a nice place …
i have had issues getting my statements every month and I was never called or talked to before they denied me for a small $500 loan, when i have NO DEBT! They are the only one who denied me too
Had several things financed with this credit Union, currently paid over half of the current loan Vehicle had mechanical issues and looked at trading for something else. Interest would go from 8.5 to 15 almost double! History with the credit …
I did a fraud transaction but canceled it the next day. This was done on May 4. The money had been taken out of my account like I paid the transaction. About a month they said they would pay the transaction and then I get a letter saying it …