Horrible service no one picks up the phone I tried now for two days to pay my bill by phone. No success sofar
I am on hold forever no rep on the line yet
how. They can do business this way?
Every time I try to call and speak with someone I’m on hold for more than an hour. I’m wondering if the customer service department is even there or do they just ignore the calls waiting. Also, There prices are ridiculous!!! I’m sick of them.
We get consistently excellent service from EMWD. Additionally, their prices are much lower than for our neighbors, who have Rancho Water. I feel lucky that we have EMWD!
I have been on hold over 50 minutes and still no sign of a person. I finally gave up as i do have life and can’t waste any more time on this useless customer service department.
Very rude customer service experience only two stars because I had one great experience but my last person I talk to basically told me to F off and I’m always kind to somebody working for me management should check this problem
It seems the EMWD web site was designed to confuse not educate. It is the most poorly laid out site that I have tried to navigate in years, you click a subject and are sent to a completely different subject. Fire whoever is responsible for this fiasco.
Never answers their phone!!! I was put on hold for over 45 minutes several times. When i finally got someone at the switchboard, he is so rude and wouldn’t listen to me just kept transferring me to the customer service option that no one answers! Absolutely the worse customer service ever!
Worst service ever . I’ve been living here almost a year now and have only received a bill 2 times . I’ve called and complained many times and still nothing then I don’t get a bill and I call them and they say it should arrive but tell me …
This place a joke… they have no records of anything and say they do. I moved out of my house in September and the new person “never got their stuff turned on” right… I’m not paying for a 120.00 bill that’s not mine guess what… my lawyer will love this fraud
I called because I received a e-mail that we may have a leak. He confirmed my phone number and all my information. I told the representative that the water meter box was full of water and he hung up on me. On purpose with no call back.
This company never answers the phone amd keeps you on hold for over a half hour. And this month they auto charged twice same bill and i cant get a hold of anyone. Emwd you guys are a bad joke.
Called water company because there is a really bad leak. Called for almost week and some. Keep saying there coming out to fix it. And so far no one came. Very dispointing for sure. May call B.b.b let them deal with these lazy people.
Scamming small business!!!!! They charge outrages amounts of money to hook up water thats already been hooked up. They won’t take credit cards or finance monthly payments. They only take cash or check up front or you won’t be able to start your business. It’s a SCAM!!!!!!
So my own fault I was late paying my bill of 154 dollars so they shut my water off, but because I work at work I was not able to make my payment before 2:30 so they now cannot turn my water on til the next day which is unacceptable seems I …
People do NOT MOVE to Lake Elsinore. This water company is Full of it. They will cut you off for under a $100. Shoot charge an extra fee or something. I have lived in different states and this has never happened to me before. I will spread the word to make sure friends of mine do not move here.
Spoke with Nakene (I apologize sir if I butchered the spelling of your name) in getting my services set up and he was so kind! He explained everything I needed since I’m new to the area, what to do, who to call and all of it. Really appreciate how helpful they were!
Aw come on EMWD, the state says there is no longer a drought but you continue to charge us for special drought measures? People that are sole occupiers are charged the same for sewage as those with two or three or four or more people? …
Online & on paper bill it always says “account is past due”. like why? this causes me to call customer service every time to make sure everything is okay & I have to wait 45 minutes to talk to someone rude. the whole budgeted water usage & low volume usage charge is absolutely ridiculous.
Waiting on hold for 45minutes just to get through to a representative is not Ideal! Not being able to log into your account, calling in to get your account fixed then to wait on hold for 30 minutes is not ideal! This company needs to hire a …
If I could give them negative 0 that would be great. 1 day late to pay my bill and got charged $25..how dare them. They know we have no other choice but to pay. Horrible, horrible! Can’t wait to move and be rid of them forever… awful
While every business & utility company is discounting services for their customers who are stuck at home unemployed during the pandemic EMWD is charging away as if business as usual. Still paying $100 water bill every month
My bill came in excruciatingly high ($3000) with no changes from previous months. I called customer service, it’s nearly impossible to get ahold of someone. This company will probably be on the news some day soon. They are extorting money from people by over charging them.
Okay.. seriously? We’re in 2016 now. Either hire a decent web developer and admin or choose another 3rd party to host your web site. This is the third time I’ve tried to pay my bill online and get a blank grey page. Not even a .. “Sorry, …
Please for the love of god, get your information correct! We keep getting emails that we owe and because I panicked after the THIRD late notice I payed twice!!!!! This has happened several times! Called and no answer! I wish there was a ZERO stars option for this review!
Received a past due notice when I’m on auto pay. Their website is the most out dated non user friendly site I have ever seen. It’s almost impossible to navigate anything. A huge company like this should have their act together.
Who would turn on water to a house they don’t own?! They are refusing to turn on my water to my brand new house even though I’ve sent them four different forms from our closing that reflect we are the new owners.
The people in the service department are of no help. Our first bill (45days) said we used 3888 gallons.
We go in to find out why so high. First off the dates were wrong. 610.00 even …
This company is a joke with services as well as their HR department. The HR Director Laura Zamora is the rudest person to ever work in human resources, she is rude and disrespectful to potential employees. My sibling called her and needed …
EMWD has been a a nightmare since day one. The First Bill i received was incorrect and i was significantly over charged because “I was zoned incorrectly” according to the first person who gave me false information when I attempted to clear …
Wait time was atrocious, water mongers, and password extremists. Don’t know why or what anyone can do with my password to a water company good grief. Update, last I heard the PW policy has changed which is a good thing, no more frequent PW changes required someone must’ve heard me.
These people are dirty. How is it they are now not billing trash and water together anymore yet my water bill stayed at 110$ which is way to high for a water bill. Shouldn’t the water bill go down since I am now paying a separate trash bill???
Customer service has always been so kind and accommodating. Was able to make payment arrangements when income was tight without a problem. They were very understanding and helpful!
Exactly they are about money only their water is not safe to drink i got sick out drinking their water. Plus customer service is like back to the 1950s no ethics no respect they have a tendency of control via sycophantic behavior .
Costumer service is a joke if you wanna call costumer service get ready to waste the whole day if someone answer the phone. On top of that they hire people who barely speak English. Their website sucks too I can’t create an account and they are incapable to help.
Horrible way they take advantage of people!!! $25 late payment fee?!?! No other company charges this much for a late payment. My bill is only around $50. If you call them to ask about it, they give you attitude and treat you like a …
Horrible water company! They steal from customers!!! I average $50 water bill per month and out of nowhere this months bill came to $3,300. I hired a team to come inspect for any possible leaks in my 5 acre property and nothing was …
EMWD has a great team of customer service reps. Since moving to menifee I’ve had to call the office a few times and have had great experiences with the staff in resolving my questions/issues. Keep up the good work.
EMWD allowed an unauthorized person to cancel my account without my knowledge or authorization. (crazy to think ANYONE can just call and cancel your account without question-because as they explained to me, it not part of their business …
The worst money grubbing company ever. “It’s a drought conserve water!” So we conserve water then what happens “You saved so much water we didn’t sell enough here’s a rate increase” These guys are going to get their blood money no matter …
Terrible. My bill is usually around $350. Last month I was charged $1500. There were no changes in our water use, nothing out of the ordinary. I called to let them know there was a huge mistake with my bill and I was told look for a leak. …
I need to unlock account, its says contact customer service but Ive called the numbers on the billing that says Service questions, all are automated. Website is the same except for this message based service which Ive messaged before with …
This company is the worst neighbor possible. Previously they hauled waste from their sewer department and dumped it in the fields to their north. After complaining to them they told me it is used for mulch. SICK, real sick. …
I spoke to a very nice representative today. He was so helpful and professional. Sadly, I didn’t catch his name. But he answered all of my billing questions and updated my account. Thank you so much. You deserve 5 stars.
Most of the time they don’t answer, or you’ll wait and be hung up on, or they will promise to call you back and that will never happen. If you need them to increase the amount of landscaped area you have to water due to a mistake on their …
Bill is never proessed correctly the first time. Then you call and get a female clerk with attitude. I found Gary to be the best
Customer Service Representative. Very helpful. KUDO to Gary!!
This water company has really bad customer service. The employees are rude and unprofessional. I don’t know how a city is stuck with a company like this.
It’s extremely hard to reach anyone on the phone. I called multiple times and no one ever pick up (wait time was more than 30 minutes already). Tried to write to the customer service but they just reply to ask me to call… …
I was wrongfully terminated
Based off being racially profiled Horrible company wouldn’t suggest it to any darker skin people this place is racially motivated if I can give them no stars I would…..
So I just bought a home a few months ago and I have realized that the water company is the only bill that I pay that takes several business days to process the payment on a debit card transaction. Debit card transactions come out …
Every time they “fix” their website it becomes more of a godawful puzzle to get logged in and find the bill. This time all I can find is the amount of the bill and the due date, not the entire thing with usage info,, rates and history. I …
Bill is always incorrect. Every time I call a out it they just apologize and give a credit and not my money back total thieves. Billing date constantly changes one month it can be the 15th the next it will be the 3rd out of nowhere. Signed …
Extremely difficult to pay online. The site has alot information that’s not needed to pay your bill, I go through this every time I go online to pay. I’m a senior with very limited computer savvy. All of our other utilities sites are …
We had a water leak problem so we got high bills. These people don’t care if you die…they just come out and shut you off… even if you try to make payment arrangements. Worst customer service ever
Very dishonest people. They tell you one thing and do something different. Tried to close an account on a rental home and they ended up taking their time closing the account and charging me over $121 to satisfy the account.
Horrible customer service!! They say they are trying to help you by GIVING you a payment plan but the payment plan is ridiculous!!! If you’re even one day late they’re charging you a late fee and already have a hanger on your door to shut …
Had been having a leak near my driveway coming from the main for a while and was quickly taken care of when I called it in(gasket issue).
The guy that helped me actually cared about the issue and was able to get …
California shut down caused alot of people hardships. This utility company was thee only one capitalizing on customer hardships. There was no accountability for the delay in online payments. They advertised relief programs that take months …
I called today. They said they can get someone out within 72 hours. If it is a water box problem I will not have to pay for the water pouring out but if it is my irrigation line then I have to pay for it. Why can’t they just tell me the problem so it can get fixed and I’m wasting all this water.
(Translated by Google) The bill is too expensive
(Original)
Demasiada cara la factura
Awesome place
What a RIP off
These guys are a joke…
Nothing positive about this company
They are a great place
ANSWER YOUR DAMN CUSTOMER SERVICE PHONE
Eastern Municipal Water District isn’t here.
Been calling since Thursday this place suck
FIX YOUR BROKE WEBSITE AND STOP OVERCHARGING PEOPLE!!! ITS SHAMEFUL
The service is one of the worst I have experienced.
Why does it take over a hour to talk to someone over here. It’s insane
terrible customer service.
Love them they waved my guilty late fees
ITS Not EMWD. Eastern municipal water district is nowhere near this address.
Worst company in the whole world. They charge you really high fees.
people need to start again calling , writing letters and emailing this co. for the abusive late fees
The best thing I can say for your voicemail is that it sucks
Worst business ever in history horrible late fees they are total crooks
It’s quick way to pay your bill
My post is for the representatives Hortencia and Martina. Great customer service from these gals.
Sewer fee?? Ím in a San Bernardo sistema That don’t use te damn sewer.
Emwd is probably the worst water company out there. They have ridiculous fees and gouge you in every way they can.
Water service is terrible. Can’t expect any less from a terrible company.
I have been on hold for 40 min when they pick up wrong department sooooo fustrated
Horrible customer service people are rude once you get a hold of somebody. Which is nearly impossible to get ahold of anybody what a horrible company
Would give less than 1 if possible. I pay more for sewer than water. I am one senior who diligently conserves water.
The online feature to pay is a disgrace !!! Someone from emwd should check it out. Kubra is way below average!
It takes them to long to respond to your calls. They rely to much on automation and not on a live person.
They are all about the money. They don’t care about anyone. They are such a terrible water district.
Horrible service no one picks up the phone I tried now for two days to pay my bill by phone. No success sofar
I am on hold forever no rep on the line yet
how. They can do business this way?
Every time I try to call and speak with someone I’m on hold for more than an hour. I’m wondering if the customer service department is even there or do they just ignore the calls waiting. Also, There prices are ridiculous!!! I’m sick of them.
We get consistently excellent service from EMWD. Additionally, their prices are much lower than for our neighbors, who have Rancho Water. I feel lucky that we have EMWD!
New system glitches happen and EMWD did their best to rectify the situation. Stay calm and it’ll work out. Have a great day EMWD!
I have been on hold over 50 minutes and still no sign of a person. I finally gave up as i do have life and can’t waste any more time on this useless customer service department.
Very rude customer service experience only two stars because I had one great experience but my last person I talk to basically told me to F off and I’m always kind to somebody working for me management should check this problem
It seems the EMWD web site was designed to confuse not educate. It is the most poorly laid out site that I have tried to navigate in years, you click a subject and are sent to a completely different subject. Fire whoever is responsible for this fiasco.
how can a business be run so badly. ive tried calling 3 times on hold over 30 mins each time nobody ever gets to you .
Never answers their phone!!! I was put on hold for over 45 minutes several times. When i finally got someone at the switchboard, he is so rude and wouldn’t listen to me just kept transferring me to the customer service option that no one answers! Absolutely the worse customer service ever!
Worst service ever . I’ve been living here almost a year now and have only received a bill 2 times . I’ve called and complained many times and still nothing then I don’t get a bill and I call them and they say it should arrive but tell me …
This place a joke… they have no records of anything and say they do. I moved out of my house in September and the new person “never got their stuff turned on” right… I’m not paying for a 120.00 bill that’s not mine guess what… my lawyer will love this fraud
I called because I received a e-mail that we may have a leak. He confirmed my phone number and all my information. I told the representative that the water meter box was full of water and he hung up on me. On purpose with no call back.
This company never answers the phone amd keeps you on hold for over a half hour. And this month they auto charged twice same bill and i cant get a hold of anyone. Emwd you guys are a bad joke.
Every month it is a hassle to pay the bill on the app , EMWD get your act together!
Called water company because there is a really bad leak. Called for almost week and some. Keep saying there coming out to fix it. And so far no one came. Very dispointing for sure. May call B.b.b let them deal with these lazy people.
Scamming small business!!!!! They charge outrages amounts of money to hook up water thats already been hooked up. They won’t take credit cards or finance monthly payments. They only take cash or check up front or you won’t be able to start your business. It’s a SCAM!!!!!!
So my own fault I was late paying my bill of 154 dollars so they shut my water off, but because I work at work I was not able to make my payment before 2:30 so they now cannot turn my water on til the next day which is unacceptable seems I …
People do NOT MOVE to Lake Elsinore. This water company is Full of it. They will cut you off for under a $100. Shoot charge an extra fee or something. I have lived in different states and this has never happened to me before. I will spread the word to make sure friends of mine do not move here.
Spoke with Nakene (I apologize sir if I butchered the spelling of your name) in getting my services set up and he was so kind! He explained everything I needed since I’m new to the area, what to do, who to call and all of it. Really appreciate how helpful they were!
Aw come on EMWD, the state says there is no longer a drought but you continue to charge us for special drought measures? People that are sole occupiers are charged the same for sewage as those with two or three or four or more people? …
Online & on paper bill it always says “account is past due”. like why? this causes me to call customer service every time to make sure everything is okay & I have to wait 45 minutes to talk to someone rude. the whole budgeted water usage & low volume usage charge is absolutely ridiculous.
GREEDY GREEDY GREEDY Company.
My bill gets “printed” toward the beginning of the month by EMWD – supposedly. …
Waiting on hold for 45minutes just to get through to a representative is not Ideal! Not being able to log into your account, calling in to get your account fixed then to wait on hold for 30 minutes is not ideal! This company needs to hire a …
If I could give them negative 0 that would be great. 1 day late to pay my bill and got charged $25..how dare them. They know we have no other choice but to pay. Horrible, horrible! Can’t wait to move and be rid of them forever… awful
If I could do 0 stars I would. Rude customer service. Zero help. The worst ever
While every business & utility company is discounting services for their customers who are stuck at home unemployed during the pandemic EMWD is charging away as if business as usual. Still paying $100 water bill every month
My bill came in excruciatingly high ($3000) with no changes from previous months. I called customer service, it’s nearly impossible to get ahold of someone. This company will probably be on the news some day soon. They are extorting money from people by over charging them.
Thr ABSOLUTEL worst. I have called 5 days in a row to simply start service and I wait for 20 mins on hold then get hung up on.
Okay.. seriously? We’re in 2016 now. Either hire a decent web developer and admin or choose another 3rd party to host your web site. This is the third time I’ve tried to pay my bill online and get a blank grey page. Not even a .. “Sorry, …
Please for the love of god, get your information correct! We keep getting emails that we owe and because I panicked after the THIRD late notice I payed twice!!!!! This has happened several times! Called and no answer! I wish there was a ZERO stars option for this review!
Received a past due notice when I’m on auto pay. Their website is the most out dated non user friendly site I have ever seen. It’s almost impossible to navigate anything. A huge company like this should have their act together.
Who would turn on water to a house they don’t own?! They are refusing to turn on my water to my brand new house even though I’ve sent them four different forms from our closing that reflect we are the new owners.
The people in the service department are of no help. Our first bill (45days) said we used 3888 gallons.
We go in to find out why so high. First off the dates were wrong. 610.00 even …
This company is a joke with services as well as their HR department. The HR Director Laura Zamora is the rudest person to ever work in human resources, she is rude and disrespectful to potential employees. My sibling called her and needed …
EMWD has been a a nightmare since day one. The First Bill i received was incorrect and i was significantly over charged because “I was zoned incorrectly” according to the first person who gave me false information when I attempted to clear …
Do you think we are that ignorant?
We have TONS of rain, TONS of excess yet you keep a tier in the bill for drought …
Wait time was atrocious, water mongers, and password extremists. Don’t know why or what anyone can do with my password to a water company good grief. Update, last I heard the PW policy has changed which is a good thing, no more frequent PW changes required someone must’ve heard me.
These people are dirty. How is it they are now not billing trash and water together anymore yet my water bill stayed at 110$ which is way to high for a water bill. Shouldn’t the water bill go down since I am now paying a separate trash bill???
Customer service has always been so kind and accommodating. Was able to make payment arrangements when income was tight without a problem. They were very understanding and helpful!
Exactly they are about money only their water is not safe to drink i got sick out drinking their water. Plus customer service is like back to the 1950s no ethics no respect they have a tendency of control via sycophantic behavior .
Costumer service is a joke if you wanna call costumer service get ready to waste the whole day if someone answer the phone. On top of that they hire people who barely speak English. Their website sucks too I can’t create an account and they are incapable to help.
Horrible way they take advantage of people!!! $25 late payment fee?!?! No other company charges this much for a late payment. My bill is only around $50. If you call them to ask about it, they give you attitude and treat you like a …
Horrible water company! They steal from customers!!! I average $50 water bill per month and out of nowhere this months bill came to $3,300. I hired a team to come inspect for any possible leaks in my 5 acre property and nothing was …
EMWD has a great team of customer service reps. Since moving to menifee I’ve had to call the office a few times and have had great experiences with the staff in resolving my questions/issues. Keep up the good work.
EMWD allowed an unauthorized person to cancel my account without my knowledge or authorization. (crazy to think ANYONE can just call and cancel your account without question-because as they explained to me, it not part of their business …
The worst money grubbing company ever. “It’s a drought conserve water!” So we conserve water then what happens “You saved so much water we didn’t sell enough here’s a rate increase” These guys are going to get their blood money no matter …
Terrible. My bill is usually around $350. Last month I was charged $1500. There were no changes in our water use, nothing out of the ordinary. I called to let them know there was a huge mistake with my bill and I was told look for a leak. …
I need to unlock account, its says contact customer service but Ive called the numbers on the billing that says Service questions, all are automated. Website is the same except for this message based service which Ive messaged before with …
This company is the worst neighbor possible. Previously they hauled waste from their sewer department and dumped it in the fields to their north. After complaining to them they told me it is used for mulch. SICK, real sick. …
I spoke to a very nice representative today. He was so helpful and professional. Sadly, I didn’t catch his name. But he answered all of my billing questions and updated my account. Thank you so much. You deserve 5 stars.
Most of the time they don’t answer, or you’ll wait and be hung up on, or they will promise to call you back and that will never happen. If you need them to increase the amount of landscaped area you have to water due to a mistake on their …
Bill is never proessed correctly the first time. Then you call and get a female clerk with attitude. I found Gary to be the best
Customer Service Representative. Very helpful. KUDO to Gary!!
This water company has really bad customer service. The employees are rude and unprofessional. I don’t know how a city is stuck with a company like this.
It’s extremely hard to reach anyone on the phone. I called multiple times and no one ever pick up (wait time was more than 30 minutes already). Tried to write to the customer service but they just reply to ask me to call… …
Horrible. They don’t accept payments over the phone and the matrix of automated garbage makes it impossible to tolerate.
I was wrongfully terminated
Based off being racially profiled Horrible company wouldn’t suggest it to any darker skin people this place is racially motivated if I can give them no stars I would…..
So I just bought a home a few months ago and I have realized that the water company is the only bill that I pay that takes several business days to process the payment on a debit card transaction. Debit card transactions come out …
Every time they “fix” their website it becomes more of a godawful puzzle to get logged in and find the bill. This time all I can find is the amount of the bill and the due date, not the entire thing with usage info,, rates and history. I …
Bill is always incorrect. Every time I call a out it they just apologize and give a credit and not my money back total thieves. Billing date constantly changes one month it can be the 15th the next it will be the 3rd out of nowhere. Signed …
Extremely difficult to pay online. The site has alot information that’s not needed to pay your bill, I go through this every time I go online to pay. I’m a senior with very limited computer savvy. All of our other utilities sites are …
We had a water leak problem so we got high bills. These people don’t care if you die…they just come out and shut you off… even if you try to make payment arrangements. Worst customer service ever
UPDATED 7/20/2022
After about 2-3 days after posting my 1 star review, I received a call from EMWD …
Very dishonest people. They tell you one thing and do something different. Tried to close an account on a rental home and they ended up taking their time closing the account and charging me over $121 to satisfy the account.
Horrible customer service!! They say they are trying to help you by GIVING you a payment plan but the payment plan is ridiculous!!! If you’re even one day late they’re charging you a late fee and already have a hanger on your door to shut …
Had been having a leak near my driveway coming from the main for a while and was quickly taken care of when I called it in(gasket issue).
The guy that helped me actually cared about the issue and was able to get …
California shut down caused alot of people hardships. This utility company was thee only one capitalizing on customer hardships. There was no accountability for the delay in online payments. They advertised relief programs that take months …
I called today. They said they can get someone out within 72 hours. If it is a water box problem I will not have to pay for the water pouring out but if it is my irrigation line then I have to pay for it. Why can’t they just tell me the problem so it can get fixed and I’m wasting all this water.