Not much can be said about the horrible internet but I have nothing but good things to say about the costumer rep (Daniela). She is knowledgeable when communicating about outages, which is often. She is always polite and professional. If only the Internet service was as top notch as her costumer service.
Wait, I can walk in to customer service? HALLELUJAH WHY IS THIS NOT A THING EVERYWHERE. Also, they’re bringing fiber into the area, which I cannot welcome enough.
High prices with terrible service the only thing they’ll offer you is Internet that constantly drops and lock you into a nice sweet little contract so you can never run away.
Horrible connection and very, very slow!! What do customers in the rural areas do for quality service around here???? We are located off Powerline Rd. So not that far from town! 🙁
Worst WiFi ever. Ping is low and you don’t even get all you data you pay for, For example we pay for 8mb/s and only get around 3-4mb/s with nothing on it so don’t get this WiFi it’s horriable speed and they rip people off.
Horrible internet. Overpriced services for underwhelming speeds. The speed you pay for is barely half of what is promised. Customer service is terrible and doesnt care about your problems.
I recommend EOT to my friends and family. Any time I’ve had an issue, the employees at EOT do their best to help. We now switched our Interent provider to EOT at work. Great friendly service, and good prices.
Poor customer service and terrible internet l. We pay for 8 megs but barely get 1 when it actually works. Most of the time the internet doesn’t even work
Would no ever recommend this to anyone I live at umatilla and it’s not that far from hermiston and we get half of the internet speed that is promised and also can have 2 devices to the internet or it will take forever to download. I even …
They tell you it’s running well while your on the phone with them and they were right after I got a call back it was running better at that time. Now it’s the next night and I will be surprised if this will even post it’s so slow. EOT is not worth the money and the headache to get quality service.
Can’t write a review without hitting a star if I could there would be no star. Absolutely a waist of time and money. You can get internet from eot for like 50.00 get mostly 3 meg or you can pay the same with many other providers and get 100 + megs you decide.
The internet only work like 2/3 of the month and when it not working your lucking to get any sort of response from them or even reaching the for assistance. Overall the worst internet company I’ve ever dealt with.
I had connected the service today being told it would be connected before 5PM so I come home and see that’s it’s not up so then I try contacting them only for the customer service to never pick up the phone. On top of that the service is crazy expensive for what seems like mediocre internet.
Great if you live next to a school or mainstreet. The farther you get from there the worse it gets. I have 240 ping, 4mb down, and 2mb up in mcnary and im told thats really good for mcnary…… heppner gets better internet.
Service is always going down not reliable at all. Had service off 3-4 days a month on average yet never get discounted. You pay for a service not partial service. In the 6 months I have had them not one month has been full service. If you have other options I would at least consider.
They charge an arm and a leg for very inconsistent service. It’s better than no internet, but dont depend on it for any web based work, or online gaming. Daily slowdowns and lag, goes down completely for several hours every couple of weeks.
Were literally just got signed up and had a tech scheduled to come out on “Monday” so we worked our schedule around the hours the tech was supposed to arrive, including my husband that works graveyard and nobody even showed up!! So we …
I pay $60/month for 20 mbs service and I top out at 1.3. I’ve talked to support probably 15 times at this point and they say they see nothing wrong on their end. I’ve had them walk me through several times to see if it was my end I even wound up wiping my entire computer to see if it was my end and still the same terrible speed.
I had to have an increase in my mbps service beyond what Qwest could offer and EOT is the only service in Umatilla OR that could provide that. The tech support I’ve received from EOT goes above and beyond what I got from Qwest (Qwest try’s hard to keep you as a customer though).
Worst internet provider I have ever have to deal with. Can’t play video games because how poor the connection is. I work as a a customer support and EOT has caused me so much connection issues over this past year. have had multiple workers …
1.) Internet cuts out a lot and stays down days at a time, sometimes weeks no matter how much you call them.
2.) if you call them it may speed up to what your paying for. this will last a …
I’ve had EOT for almost two years and we have issues almost every month. If other providers serviced our area we’d switch. We also pay for the most expensive internet service that EOT provides. In addition trying to get through after 3pm is ridiculous!
This company advertises speeds that you never actually end up getting. I rarely reach speeds over 1.0mbp, and pay $60.00 for it. Not to mention the install guy seemed extremely put out by having to install a new line, and did a slipshod job. Save your money and spend it elsewhere…. the service provided is not worth the price asked.
2020 was not a good year for EOT customers in Umatilla.. luckily they have dome some upgrades and their service is back to normal for the most part.(In south hill at least). …
Signing up was easy. Speeds never lived up to what they promised but pretty typical for living out in the country where you pay a lot for slower speeds. …
Worst internet company ever. Terrible customer service. We had the worst experience when getting our internet set up. It didn’t work for the first few weeks and every time we called they said they would “look” into it. To top it all off …
Worst customer service I’ve ever experienced. No service for a month. Continue to call and keep saying they’ll look into it and get back to us. 12 times and never got a call back. Then got supervisor, was told technician would be out today. …
Terrible internet, connection is always dropping and usually the internet isn’t giving me half the speeds I pay for. I wish they would update their services already because when Netflix struggles to play consistently what am I even pay for
“STAY AWAY FROM THIS PLACE” This place is a complete scam and there lying about all these extra charges. I wish I would of seen the reviews on here before I ordered my services! They have a 2.5 rating. That tells you everything you need to …
Some of us need this internet to work. Reading reviews that say people are only upset because they’re “addicted to the internet”. No, I’m “addicted” to being able to pay for the internet that goes out for hours at a time, several times a …
Great service, great prices. Fast friendly customer service. I thing some of these reviews are from people dealing with internet addiction and if EOT goes down for any amount of time, they lose it. A couple months ago, a truck hit a …
Took them more than 2 weeks to respond to the question if I even can get their service at my house – in the city area. The other service got me going in a week.
We’ve had problems for months and they couldn’t fix it, they ignore their emails and don’t ever follow up on anything, when they suggested a fix by buying a new router, that didn’t fix the issue, now our connection is down by a specific …
I think it’s crazy that there is spotty service at best. In this day in age how the heck is this going on??? I pay $150 a month for service that’s terrible. I pray that spectrum comes to this area. I used to pay $150 a month for 600m. Now I’m getting $100 for the same price.
This place has and always will be a dumpster fire. Poorly trained technicians, poor service offerings(and even worse performance at the end point), poor infastructure, with incompetent customer service. Miles behind any other reasonable …
Fairly new member of EOT here. I have to say that the prices are affordable. Staff are helpful when I call and need help with something. Daniela has very good customer sevice skills and explains things in a way that is easy for the average person to understand. Daniela, thank you for all you do at EOT! YOU’RE AMAZING!
We have had this service for almost a year. This is by far the worst service we have ever had, constant outages with little to no remediation. Working remotely is almost impossible with this service. I will definitely be looking for a new provider. I would not recommend this company to anyone!
Edit 2: After over 5 months of problems they finally sent someone over to fix it. They checked the lines and couldn’t find a problem, they swapped out the modem for a new one. We have new cables, new router, and tested on new network cards. …
Update: 11/19/2022
Nothing has been fixed, everyone on our street that has EOT has lost service at least 9 times just tonight. This company doesn’t care. They fix it with …
(Translated by Google) love ROT
(Original)
Love EOT
Not much can be said about the horrible internet but I have nothing but good things to say about the costumer rep (Daniela). She is knowledgeable when communicating about outages, which is often. She is always polite and professional. If only the Internet service was as top notch as her costumer service.
Professional
Good service
Slow and expensive
Your internet is really bad
Great customer service
Poor service, high price!
Good price ok signal
Helpful information during the phone call
Service is constantly dropping
Great services, wonderful customer service and a great community supporter.
Simply stated Horrible internet service.
Buyer Beware! This Place Is A Scam, They Will Lie To Get Your Business, Then Add Fees To Your Account!
We’ve been with them for years! Very helpful and reliable!
Its always down. At work, at home. Its very poor service.
Terrible wifi. Does not give the speeds as advertised and it always goes out.
Very professional, friendly, very technical, but easy to work with.
Please upgrade your equipment or install more towers please.
The Internet drops a lot and they charge too much. The only reason I have them is that they’re the only ones who provide in my area.
Service experiences outages frequently with no support over holidays or weekends.
Could make some improvements with their customer service. Been waiting since June 2016 for them to contact me about an issue with my connection…….
They seem to be throttling my service and no one answers their call line.
Fantastic and Over The Top Telecom Company With Excellent/Reliable Service!
Wait, I can walk in to customer service? HALLELUJAH WHY IS THIS NOT A THING EVERYWHERE. Also, they’re bringing fiber into the area, which I cannot welcome enough.
Twice now I have lost their internet at 450pm and they close at 500pm yes I left messages and don’t hear back. Looking for another provider
Great service. Local and friendly company, I called when I was having a issue on my end and they talked me through fixing it.
They won’t provide the speed I’m contracted to pay for. I get good speed maybe 50% of the time and not one of their people will help.
High prices with terrible service the only thing they’ll offer you is Internet that constantly drops and lock you into a nice sweet little contract so you can never run away.
Horrible connection and very, very slow!! What do customers in the rural areas do for quality service around here???? We are located off Powerline Rd. So not that far from town! 🙁
My internet crashes every day sometimes for full day and i call technical support and get no help but still get charged full price
They need to start and have a good attitude. Once my contract is over. I am changing new wifi provider.
Not the best internet provider. Only have them because of where I live unfortunately 😪 …
Worst WiFi ever. Ping is low and you don’t even get all you data you pay for, For example we pay for 8mb/s and only get around 3-4mb/s with nothing on it so don’t get this WiFi it’s horriable speed and they rip people off.
Horrible internet. Overpriced services for underwhelming speeds. The speed you pay for is barely half of what is promised. Customer service is terrible and doesnt care about your problems.
Great for bill pay but they don’t update their info at all when there are outages or changes. It’s rather frustrating.
I recommend EOT to my friends and family. Any time I’ve had an issue, the employees at EOT do their best to help. We now switched our Interent provider to EOT at work. Great friendly service, and good prices.
Poor customer service and terrible internet l. We pay for 8 megs but barely get 1 when it actually works. Most of the time the internet doesn’t even work
Would no ever recommend this to anyone I live at umatilla and it’s not that far from hermiston and we get half of the internet speed that is promised and also can have 2 devices to the internet or it will take forever to download. I even …
They tell you it’s running well while your on the phone with them and they were right after I got a call back it was running better at that time. Now it’s the next night and I will be surprised if this will even post it’s so slow. EOT is not worth the money and the headache to get quality service.
Can’t write a review without hitting a star if I could there would be no star. Absolutely a waist of time and money. You can get internet from eot for like 50.00 get mostly 3 meg or you can pay the same with many other providers and get 100 + megs you decide.
The internet only work like 2/3 of the month and when it not working your lucking to get any sort of response from them or even reaching the for assistance. Overall the worst internet company I’ve ever dealt with.
I had connected the service today being told it would be connected before 5PM so I come home and see that’s it’s not up so then I try contacting them only for the customer service to never pick up the phone. On top of that the service is crazy expensive for what seems like mediocre internet.
Great if you live next to a school or mainstreet. The farther you get from there the worse it gets. I have 240 ping, 4mb down, and 2mb up in mcnary and im told thats really good for mcnary…… heppner gets better internet.
Service is always going down not reliable at all. Had service off 3-4 days a month on average yet never get discounted. You pay for a service not partial service. In the 6 months I have had them not one month has been full service. If you have other options I would at least consider.
They charge an arm and a leg for very inconsistent service. It’s better than no internet, but dont depend on it for any web based work, or online gaming. Daily slowdowns and lag, goes down completely for several hours every couple of weeks.
Were literally just got signed up and had a tech scheduled to come out on “Monday” so we worked our schedule around the hours the tech was supposed to arrive, including my husband that works graveyard and nobody even showed up!! So we …
I pay $60/month for 20 mbs service and I top out at 1.3. I’ve talked to support probably 15 times at this point and they say they see nothing wrong on their end. I’ve had them walk me through several times to see if it was my end I even wound up wiping my entire computer to see if it was my end and still the same terrible speed.
I had to have an increase in my mbps service beyond what Qwest could offer and EOT is the only service in Umatilla OR that could provide that. The tech support I’ve received from EOT goes above and beyond what I got from Qwest (Qwest try’s hard to keep you as a customer though).
Worst internet provider I have ever have to deal with. Can’t play video games because how poor the connection is. I work as a a customer support and EOT has caused me so much connection issues over this past year. have had multiple workers …
1.) Internet cuts out a lot and stays down days at a time, sometimes weeks no matter how much you call them.
2.) if you call them it may speed up to what your paying for. this will last a …
I’ve had EOT for almost two years and we have issues almost every month. If other providers serviced our area we’d switch. We also pay for the most expensive internet service that EOT provides. In addition trying to get through after 3pm is ridiculous!
This company advertises speeds that you never actually end up getting. I rarely reach speeds over 1.0mbp, and pay $60.00 for it. Not to mention the install guy seemed extremely put out by having to install a new line, and did a slipshod job. Save your money and spend it elsewhere…. the service provided is not worth the price asked.
2020 was not a good year for EOT customers in Umatilla.. luckily they have dome some upgrades and their service is back to normal for the most part.(In south hill at least). …
Signing up was easy. Speeds never lived up to what they promised but pretty typical for living out in the country where you pay a lot for slower speeds. …
Worst internet company ever. Terrible customer service. We had the worst experience when getting our internet set up. It didn’t work for the first few weeks and every time we called they said they would “look” into it. To top it all off …
Worst customer service I’ve ever experienced. No service for a month. Continue to call and keep saying they’ll look into it and get back to us. 12 times and never got a call back. Then got supervisor, was told technician would be out today. …
Terrible internet, connection is always dropping and usually the internet isn’t giving me half the speeds I pay for. I wish they would update their services already because when Netflix struggles to play consistently what am I even pay for
I have their fiber service in Athena! Works perfectly and they’ve always been pleasant in the office! Thanks for closing the digital divide! 👍 …
Second review in the past few months… the whole county is without internet and no way to get ahold of EOT because they’re closed on Sunday’s. …
“STAY AWAY FROM THIS PLACE” This place is a complete scam and there lying about all these extra charges. I wish I would of seen the reviews on here before I ordered my services! They have a 2.5 rating. That tells you everything you need to …
Some of us need this internet to work. Reading reviews that say people are only upset because they’re “addicted to the internet”. No, I’m “addicted” to being able to pay for the internet that goes out for hours at a time, several times a …
Great service, great prices. Fast friendly customer service. I thing some of these reviews are from people dealing with internet addiction and if EOT goes down for any amount of time, they lose it. A couple months ago, a truck hit a …
Took them more than 2 weeks to respond to the question if I even can get their service at my house – in the city area. The other service got me going in a week.
Updated May 18, 2022…
And just like that… this company’s poor service is showing yet again with …
We’ve had problems for months and they couldn’t fix it, they ignore their emails and don’t ever follow up on anything, when they suggested a fix by buying a new router, that didn’t fix the issue, now our connection is down by a specific …
I think it’s crazy that there is spotty service at best. In this day in age how the heck is this going on??? I pay $150 a month for service that’s terrible. I pray that spectrum comes to this area. I used to pay $150 a month for 600m. Now I’m getting $100 for the same price.
This place has and always will be a dumpster fire. Poorly trained technicians, poor service offerings(and even worse performance at the end point), poor infastructure, with incompetent customer service. Miles behind any other reasonable …
Fairly new member of EOT here. I have to say that the prices are affordable. Staff are helpful when I call and need help with something. Daniela has very good customer sevice skills and explains things in a way that is easy for the average person to understand. Daniela, thank you for all you do at EOT! YOU’RE AMAZING!
Adding to my previous review as it will not allow me to create a new one.
This week I started a new job. Out of 3/4 days, I was dropped from Zoom calls. A …
We have had this service for almost a year. This is by far the worst service we have ever had, constant outages with little to no remediation. Working remotely is almost impossible with this service. I will definitely be looking for a new provider. I would not recommend this company to anyone!
Edit 2: After over 5 months of problems they finally sent someone over to fix it. They checked the lines and couldn’t find a problem, they swapped out the modem for a new one. We have new cables, new router, and tested on new network cards. …
Update: 11/19/2022
Nothing has been fixed, everyone on our street that has EOT has lost service at least 9 times just tonight. This company doesn’t care. They fix it with …