Eastern Propane has been serving our community for 80 years. We are the propane company for all your energy needs. Full service energy delivery to customers in Eastern PA, NJ, and NY.
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
255 OAK RIDGE RD, Oak Ridge, NJ 07438
I had other company and that company called to bad mouth Eastern Propane . I had great experience with Eastern Propane . They other company wanted to charge me $1000 to move there tanks out and then lied that it will cost me to suck out the propane from there tanks . Not once did Eastern propane say anything bad about the other company .
Great company to work with.
22 years without a problem
If you like to overpay for propane choose this company
Excellent service!
Friendly & responsive.
Very reliable professional service
Good communication, responds quickly to email. So far so good.
Noone ever there to answer the phone to make payments, they dont fill tanks as they should be filled…. verrrrry poor customer service!!!
Fantastic experience. Great service. Friendly and knowledgeable technicians.
Always there for me thank you for a great job all these years love their budget plan
Very good propane prices when you own your own tank
Changed there prices in under a year by over $1 per gallon. Luckily there loosing my neighborhood to natural gas. What a bunch of scumbags.
I have been a customer since 1988 and since ownership has changed their customer service has suffered immensely. I could list many examples and I would not recommend them
they put a monitor on tanks now so we as customers dont run out especially in winter months.
Been a customer since 2007. Always had great customer service & pleasant staff. In today’s world, that means something.
Day 3 with no propane. We have called two days in a row and have been told we are on their schedule for the day. Yet here I sit in a freezing cold house and unable to cook on my stove. The lack of concern has been daunting.
They are reliable ,always make sure I gas tank is full.
Peace of mind, my tank is always full.
I can’t say anything especially good about Eastern, but Michael from the new “Superior” company went out of his way to help me with personal attention and follow up emails.
1/2 star would be more appropriate. I am shocked that there are any reviews at 4 or above. Shocked. The miscommunication at this company and lack of accountability at their office is astronomical.
Worry Free auto delivery based on actual usage, not a hard schedule.
It’s way to expensive, we are being charged a head of time. We never are able to be on zero balance with them. Not sure if all the companies are this costly we only lived in sussex for 2 years, and still trying to figure things out.
My most recent experience with Eastern Propane is that they are turning things around for the better. Should you have any issues, your best bet is to contact the district manager directly to get things resolved.
The prices have gone up dramatically over the past year. We are installing a wood stove and solar to compensate, that’s how bad it is.
I wholeheartedly agree with Michelle – since they’ve been acquired by the larger corporation, their customer service isn’t very good anymore. Sad, they used to be a decent company. They should definitely hire more people if understaffed.
It seems to me that the whole company has been made to transfer your calls to someone else ( over and over again) whenever you have a rightful question about your account unless, of course you’d like to go right over to the billing …
all i can say i have Never experienced anything like this if you have a choice go somewhere else. if you call no one answer the phone some of the personnel are rude there very hard to work with…i personally dont have a choice right now …
I have been a customer for over 8 years. During that time I have received excellent service, support and competitive pricing. Their team is very responsive, knowledgeable and pleasure to work with.
I was forced to use this company because my building uses them, the took 150$ from my security deposit without telling me at the end if my term and did nothing to figure out why, likewise ive called for two months trying to get my remaining …
We love this company for the last 23 years.
If it wasnt in my lease that I couldnt change companies I would. They have no communication in their office. Recieved a call saying I owed them money by some lady who clearly hates her life. After demanding money on the spot and raising …
During last week’s snow storm our town (Sparta, NJ) got a lot of very heavy snow. Lots of fallen trees, and many roads in our town were just not passable. So, eventually about 70% of our town lost power. While we are lucky enough to have a …
The company, employees and Scott McWilliams were very responsive to my needs. They were very professional and thorough. I highly recommend this company.
0 stars. They stick you with a huge bill and expect payment next month. They don’t know an individuals financial situation and they don’t. Rates change and not even so much as an email. No notification. Representative said they have 6000 …
On auto delivery! So why is our tank empty in the winter month of November. Never answer the phone can’t get hold of anyone. No emergency number to call. Disgusting!!
I have been a customer of eastern propane since moving into my house 3 years ago. Their tank was in the ground when I moved in so I had no choice. Everything was fine until their prices kept going up while the price of propane was going …
Horrible customer service no calls back for a potentially hazardous situation. Lots of lip service. Been calling for a full wee. They say they are leaving me messages but there are none to be found on my voicemail after confirming my number …
Sue provides exceptional customer service; delivering a genuinely warm human experience. If you get their voice mail on your first attempt, be certain one of their highly trained staff will get back to you immediately..I enjoy doing business with this group.. Thank you.
Eastern Propane is a horrible company to deal with and their prices are extremely high compared to their competition, even when oil prices drop nationally to their lowest in decades, their prices remained over $3 a gallon. I attempted to …
Up till Now, meaning January 2020, my experience with Eastern has been hit or miss. I Never really had an issue with their service or personnel. That being said, it was really more of a pricing issue . The worst part being their price …
Customer service is rude and unprofessional at Hawley, PA location. They keep the prices of their expensive service a secret. We had someone come out and check for a leak. Price of the service visit was not mentioned on the phone or when …
I was on a level billing plan. My monthly bill was $66. We actually used less than what we were allotted for. Eastern propane raised my monthly premium from $66 to $99. There was no notice given just the increase deducted from my account. …
We are a customer that owns their 500gal underground tank which usually results in better propane prices. We use at least 2000gal per year to heat our house and water. Since Eastern Propane was sold, the prices are creeping up and are now …
When Eastern Propane in Oak Ridge NJ was privately owned, we received excellent service. Indeed I have been a customer of Eastern Propane since 2002. Since recent acquisition (a few months ago), the service experience has dramatically …
I have been a loyal customer for over 20 yrs and pay my bills on time. I have been on automatic delivery for at least the past 10 years
So yesterday my hot water stops working. I think I need a new hot water heater …
Delivery is always in a timely manner. Drivers and service techs courteous and pleasant, even when the weather is not. Office personnel friendly and knowledgeable.
Customer service is atrocious, they force you to use their company and make it impossible to switch to any competitors. Not to mention when I couldn’t afford the 977$ bill I got out of nowhere they didn’t hesitate to lock me out and demand …
Been customer about almost 6months now. Customer service decent but not great. My only problem now is 3 fill ups with propane. First fill up cheapest price unfortunately tanks were almost full so little or no benifit. My fault should …
Toward the end of 2019 I wrote a pretty negative review of Eastern Propane. I have since had a pretty long conversation with the Customer Care Manager at the Oakridge, New Jersey location. At this point I feel like there are those at …
Customer service is beyond bad. The company sent me a note in August 2016 saying that my tanks would need to be moved because they were placed near our AC unit. After calling to understand why the tanks needed to be moved, I sent back a …
Well, I have read all the reviews posted and I have lived here for 2.5 years with Eastern Propane being my provider but I have never been disrespected or dealt with anyone who was unprofessional from E.P. I know how frustrating it can be …
If I could give it less than one star I would. We’ve had them for service in Highland Lakes for 5 years. It has been nothing but poor service, fees and charges I think they like to make up, lies, etc…First, I burn wood to supplement the …
Where do I begin with the service I received. I am a new homeowners and I have no clue about what type of tanks or how many I needed to heat our house. My husband setup the account and they actually changed out our tanks for less because …
Very pleased with the company. Excellent service from Tim. Thank you!
Overall, we had a great experience with Eastern Propane. We don’t have natural gas in the neighborhood and really wanted a gas stove so I reached out to Eastern for an estimate. …
I’ve been with Eastern Propane since 1995 and never had a problem. I’ve been on auto delivery for a couple of years now and love the convenience of it! I never have to worry about a thing!!
Very happy with Eastern Propane!
Been dealing with Eastern for a long time. I know several of the staff members personally. Things have not been very smooth since the original company sold. It seems as if things are getting back on track. I have always had prompt …
Overall a pretty good company. Where I live I have little choice in what service to use as the tank was there prior to us buying the home, but I don’t have any issues with the company. There have been a few times where I have called to make …
Mike Del Mauro was a pleasure to work with. Although buying propane is painful…Eastern has been flexible and worked with me on many requests. I would recommend their services.
I recently had to remove my post from 18 months ago which was a 1 star. These past 14 months I had not one mistake on my meter readings or billings. Everything has been consistent. Prior to this 2018-2019 was a nightmare from hell. Whatever …
EDIT: this use to be a 1 star review but after talking to Tim I’m leaving 5 stars. This guy wanted to help and did everything he could to keep me happy. Very pleased with the way this company handled our situation.
Audra was extremely helpful along with John, the dispatcher. I had an emergency and they both saved the day! I just moved into my new home and found myself without any heat or hot water. They filled the tank that very day! Thanks so much. 😀
Dean of Eastern Propane is very professional, he came to ensure the gas is running for all of my fireplaces. He explained to me patiently the technicality as to how they work and why some don’t work and even left me with where to call for fireplace services.
Fall of 2021 I bring the motor home in to top off the tank for the winter trip south. $83 dollars and I was shocked. Never had a bill so high. I said never again. Spring of 2022 I bring in a bbq tank in for filling. Pumps are closed with …
Always great service. Propane is new to us, everyone is always very patient and helpful to answer our questions.
It was my first time doing business with this company. Signing up was eazy over the phone. Delivery was prompt and the gentleman who delivered it was professional answering all my questions. Highly recommend.
On auto delivery. Have had no fuel for 2 days!!! Oh, unless I pay an “Off route” fee of $250!! Was on hold with the “emergency” line for over 2 hours. This was my second time on hold, first time was an hour. Monday morning, this was the …
Used to be a great company. Although a bunch of the hardworking and helpful staff is still there, once the company was sold their prices have gone up exponentially and you have to call after every delivery to fix the billing. Thank goodness I’m not on auto payment or else I would be in huge financial trouble over the winter.
I’ve had a account since 1978 and never had any issues with yours services. Your personal experts and very pleasant
Eastern Propane is the best, anywhere, period. As a propane provider in a competitive industry they provide instantaneous service and fair pricing. Thank You Eastern Propane!
The workers from Eastern propane were extremely courteous and professional. They took the time to explain exactly how the propane system would work since I am new to this type of fuel.
These people are completeness dishonest….
My tank was filled in July without my approval. It was at 42% and has always …
The price is good the service is great people are friendly Everyone treated me with respect and kindness It was a week before thanksgivings everyone in the country is In holiday mood rush and stress except the ones at eastern Propan Mr …
Would give a 0 if I could. Was set up for auto deliveries and twice I ran below 10% with no one showing up for deliveries and had to call multiple time to get someone to my house. After this happened I asked via email multiple times to be …
When we smelled propane and realized our dryer was not working properly on a Saturday, we called the office and they sent someone out right away to help. He had enough propane on the truck to keep us going until the Monday . Never an issue with Eastern Propane even after many years. They always have been good for us.
Excellent customer service! The kind that rarely exists today. The kind that treats you, not as another account number, but like the families we are. Thank you for hiring a wonderful team. Special shout out to Natalie. She helped me so …