Eastern Propane is a full-service, customer-oriented company delivering propane and oil energy products and services to residential and commercial … See more
Read More| Friday | 8AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4PM |
| Tuesday | 8AM to 4PM |
| Wednesday | 8AM to 4PM |
| Thursday | 8AM to 4PM |
28 Industrial Way, Rochester, NH 03867
Quality staff!!!
Avoid at literally all costs.
Easy to work with and logical.
Worst service and most around
Best customer service.
Just went there to pay propane bill.
Very kind and family orientated.
With Tricia’s help from Customer Support, I was easily able to navigate the website and add my accounts as well as modify my preferences. I’m very impressed with the ease of navigation on the website, the information I can now access and the fabulous assistance that Tricia provided. Thank you!
Fantastic, professional, timely customer service.
Wish Eastern really had competative pricing.
switching companies. not happy with them. bad customer service and bad management.
Your representative was very pleasant and helpful!
just because I can’t log in, it’s like PLEASE JUST TAKE MY MONEY!
TINA SCHOALES IS A PLEASURE TO DEAL WITH.. SHE IS VERY HELPFUL!
Brian was great and very helpful today. Thank you.
Excellent customer service and always ready to assist.
Michelle was very helpful, friendly, answering all my questions!
Tim C out of tamworth is A+ delivery driver
Thank you for the excellent customer service today, Steve Tromblay.
Amazing company, we work with them for years.
Friendly, knowledgeable, and efficient in improving my oil burner operation
Great service and delivery staff. Always on time!
Great service, nice people – couldn’t be happier!
Great company family friendly excellent customer service!!!
Very satisfied with the service provided by Robert Day, thank you. Hayg
Very happy w this co and any staff I have come in contact with!!
Love how Eastern is honoring and supporting local veterans, and customer service is top-notch.
Mike showed up on time and did a great job cleaning out furnace.
Been doing business with Eastern for years. Always great people to deal with!
Ted was great, fast and efficient, got everything resolved quickly!
Customer service is terrific and the delivery driver was very pleasant and accommodating!
Excellent service today. Thank you Brian V. For getting my fire place running properly.
Excellent service thank you Ted Healey for making our home safe and warm.
Excellent company,Debbie in the Claremont office is always pleasant and very helpful.
Jody is amazing! Kind and thoughtful, and extremely responsive and helpful!
I use the Claremont, NH branch and they have consistently been great to deal with.
Always prompt and informative. We have been extremely happy with their sales and service.
Tim C out of Tamworth is great, and he’s really kind to our dog.
Great sales staff, service and propane delivery. A true pleasure to work with and true to their word!
Been doing business with Eastern for over 10yrs. now … always prompt with their service!
Received propane today in the midst of the blizzard.This company is going above and beyond to service their customers in this extended cold and snowy weather . Thank You !
Best company ever in every way, polite and knowledgeable people, fast and accurate service that go out of their way to make sure it is done right guaranteed, love this place !
Ted Healey was great. Very friendly and explained everything clearly. Fixed my problem. very satisfied. Thank you.
Your delivery man Daniel Bourque, did an outstanding job, as did your office staff. Thank you Eastern………..
I am a costumer for over 20. Year I call last week for a delivery and I didn’t get it so I call today because I am all most out of gas and thay mead me pay a 100.00 for special delivery I wood get a new company but is to much work
Great service from the consultant that checked out my house. Can’t beat the prices for their dual fuel program!!
My service technician Ted Healy was very professional and knowledgeable. Great customer service!
We have been using this company since 2002 and are very satisfied…we have 5 properties that we get propane for and they have been wonderful to us.
I have found that the delivery drivers, customer service and management all perform their duties with the utmost professionalism and go beyond expectations.
I’ve been a I’ve been a customer of Eastern Propane for many years never had a bad experience it’s always a pleasure to call very professional and I appreciate the great service and professionalism thank you
Tim Cochrane delivers our propane with a smile. We are glad to have him taking care of it for us.
We have been a customer of Eastern Propane & Oil for many years, and want to thank them for their great service.
NORM AND HIS ASSISTANT JUSTIN WERE ABSOLUTELY WONDERFUL, AS WAS PATTY. THEY GAVE US FAULTLESS SERVICE AND IN THE MOST CHEERFUL AND POLITE MANNER EVER. MANY THANKS TO EASTERN PROPANE FOR THEM!!
24 hour service & delivery…great customer service & competitive pricing!!! Debbie knows that company in and out and is just wonderful to deal with!
What have you done to your website? It was easy to use now it is a mess. Please get another web master. The web site has become complicated and problematic.
I called and they had someone out the same day. Ted Healey was exceptional. Thank you, Ted.
Struggling to get deliveries for propane. If you are reliant on fuel deliveries, go with another company. Left messages with local office, no return call.
Very satisfied with installation of gas lines. The installers we’re neat and knowledgeable. Glad I went with Eastern.
The Claremont office is always prompt with responses and service needed. Especially Lisa! Glad we switched providers
The best and most reliable contact at Eastern Propane. If you have questions or need a document Dawn Darling is the person to contact.
Service was good. Delivery person( Robert Day) was nice to answer all our questions. very professional.
Great service by Jon Grubisa from the Wolfeboro Oil office this morning! Really appreciate the fast, friendly and helpful response to our minor heating issue.
We give Ed 5 stars.He. is great at his job
Very professional at what He does. Answets any questions we have
Look forward to his next full up.
Tricia Brooks was prompt and so friendly! The delivery was on the day she quoted me. Thank you for a great experience!!
This company has the most amazing customer service and follow up. I had a very frustrating issue but they immediately addressed it and resolved it beyond my expectations.
I enjoy going into the Claremont NH office over talking on the phone Sheila always has a great attitude and is very helpful. Its been a pleasure doing business there.
EXCELLENT customer service! I had an outstanding experience working with this company. Would strongly recommend to friends and family. 5 big stars from me!!
Your customer website does not recognize me password-again. I tried to reset my password and wound up with directions to your office. Get your stuff together on the net or get off and use snail mail
I have been a customer for over 5 years. Every time I have called with a question or a request, it has been handled in a friendly, professional manner. Their customer service is top notch.
Great company. Good prices, they come up and refill my tank automatically it’s so great. I never ran out of propane..
If you do business with this company, you can expect fees to spring up from nowhere, with no warning, no reason, and no contact, no matter how long you’ve been a customer or their past practice. Longtime customer (since 2001) – no longer!
Absolutely one if the worst companies I have ever dealt with. The customer service department is deplorable. Do not expect any help when you call unless you plan on calling up to the top of the food chain.
Eastern Propane has always kept my home with fuel and has made paying my bill as easy as could be expected. Prompt and Polite service.
Bruce and Tim were fantastic. They built a new platform for my tanks on the spot. Highly recommend. A+
Work was done on time clean and everything looks great. We currently have another gas company at our home and I am looking into switching to Eastern everyone there were very helpful.
Just had furnace serviced by ted healey.I have had problems in the past with service men, but ted is great. He is the only one i will have work on my furnace now.
I had an issue that i needed help with from Eastern Propane.I went to there help post and within hours karrie barney, from Eastern Propane resolved my issue. That kind of help with an issue is outstanding. THANK You Karrie and Thank You …
Brian V came to my home today to change out my thermostats. So happy they are now done and Brian did a great job!! Thanks Brian.
I have never had a problem with them coming sooner than the scheduled delivery. Fast and friendly service. Also they give a Military discount
I am having a lot of problems to recieve my invoice.. I received a temparary # and still could not get in. It is not your fault. Would you send me one.
W.P.Bartels III …
I had a wonderful technician by the name of Anthony Jacques he was very professional and knowledgeable he showed me everything he did and why I’ll always use you guys and a big thanks to Vanessa she also was great over the phone thanks again bill mcnulty
I have been doing business with Eastern propane for around fifteen years…overall I’m quite satisfied with them…I find the ladies i deal with on the phone very polite and accommodating…the men not so much…There service techs are so …
If I could give less I would.
I live in an apartment complex. All the technician has to do is walk up to my meter and turn it on, they do the leak test there. That’s it. This (rude, …
Our driver, Damien is courteous, efficient and always willing to help his customers. Not always easy in the weather conditions we have on the north shore of Cape Ann.
So far I have received optimal service from Eastern Propane, from the installation of my underground tank to routine delivery and billing. I especially want to give a “shout out” to Ron Plante, my salesman, and Ed, my delivery man.
We are provided with great service from Eastern Propane and Oil. Our driver, Timothy Cochrane, is always efficient and courteous. We are very happy we switched to Eastern!
Justin did my annual propane burner service and was highly professional and knowledgeable. I’ve used these guys for years and they are awesome!
Literally the most frustrating company I’ve had to deal with. The only reason I continue to go through them is because I have to. But every time something has to be difficult. My propane has been over a week late and they couldn’t even compensate for their mistakes.
I received the best customer service EVER from Valerie. From the moment she answered my call. She was genuinely kind, thoughtful and went above and beyond for me. Valerie, you made my day. Thank you!
My home uses propane for a tankless hot water heater and a fireplace. Another propane company said I could not be on automatic delivery of propane due to the variability of the fireplace gas usage. Not so with Eastern Propane. Their automatic deliveries take the checking and worry out of my propane supply. Thank you Eastern.
Incredible service department! Ed is the technician that came to my house and fixed every issue I had! He didn’t leave until it was running perfectly. Cannot say good enough things! Thank you very much
I called your Enfield Office and spoke with Diane, she was so pleasant and very helpful. It was a real pleasure talking with her. She helped me with my situation. thank you Diane.
Service visit was timed as scheduled. Brian was quick, courteous and cleaned up after the PM inspection. Unfortunately his truck did not have the proper filter in inventory.
I ran out of gas just as the temperatures fell below 32. Eastern made a delivery within 24 hours and John the driver got my pilot re-lit and had me up and running again. One could not ask for better. Thank you Eastern.
Awesome prices….I have special delivery needs I can not say enough about delivery guy Chris Tucker super super nice, friendly. The poor guy came out in a horrible storm today so we did not have to go without heat….his truck got stuck in horrible snow over 3 hours. He deserves huge bonus. Thanks Chris so appreciate you.
I am a very happy customer of Eastern Propane & Oil. Great propane service from Tamworth, NH. Especially my delivery man, Tim Cochrane. Great personality and excellent worker.
Tim Cochrane made a delivery to our home in Moultonboro today and as always he greeted us with a big wave when we looked out the window to see what the truck noise was from. After completing the delivery he came to the back door with our slip for the delivery. It is so nice to deal with people like Tim.
I cannot say enough about Eastern Propane
Yesterday as I was putting pies in my oven getting ready for Thanksgiving I realized that I had run out of gas not something that you want or except a few days …
we are long time costumers of your company , and the professional service that you have been providing us has been flawless , even during the cold stormy winter months , when we depend on your fuel the most. We are very thankful to be serviced by such a great & caring business
Randy Davis came out tonight and fixed our Rinnai direct vent lp heater. He was fast,efficient, friendly and professional. He did a fantastic job.
Chad on the Delivery Team is Stellar! He went above and beyond to help with our situation, and stayed until it was resolved. I was so relieved when he showed up. He was very kind and professional! Thanks!
So far, so good! The customer service team for Eastern Propane is wonderful. They are prompt, accommodating, and friendly. Propane service is great as well, they come on time if not early!
Brian came promptly over and was very thorough. He tested and explained that everything tested fine. …
These people actually answer their phone promptly and know who to send you to in order to answer your questions.
I called with several questions about billing and pricing history and requested …
We needed a service call for no heat. Dave Dowing came after hours and was so professional and helpful. He got our heat back on and explained everything to us in way we could understand!! Thanks Dave!!!-Kim and Mike
Eastern Propane has just sprung ANOTHER new surprise fee on me: In addition to the minimum annual dollars spent, which is outlined on the paperwork they sent with the bill (and which I feel they sprung on us three years ago), there is also …
UPDATE – Customer service did contact me and addressed my concerns.
Customer for 22 yrs. until now. Being charged $100 for not using enough propane in the year. They do not carry a smaller tank, so I guess this will be a new …
Ted H. installed a new gas range for me this morning. He was professional, efficient and got through it even with my twin 4 year olds posing questions and offering encouragement. I would have him work in my house any day!
Fantastic Job. These guys are amazing. They service my house in Maine. Always on top of things. Shout out to Cheryl S in customer service. See is absolutely the best. Thanks, extremely satisfied
Ethan and Joe, Where very professional and courteous , My Uncle Anones Vinyard recommends them highly as he’s been a builder for 50 years and has dealt with many people in his 50 years . People like Ethan and Joe go above and beyond and should be awarded for all they do for your business Thank You again from my Uncle Mike Pedro
Got my first oiil delivery with one of the newer logo white trucks. Driver Bruce was plenty proud of it and I don’t blame him. The color scheme is fresh and makes you think clean burning lpg engine and low sulfur heating oil. Nice job.
Eastern Propane & Oil in Wolfeboro is the best! I called with a problem for work and John Grubisa was here in a flash! He not only took care of the problem, but he did it fast and efficiently. He is very pleasant to deal with! I would give him a A++! This gentleman is the best.
I wish I could give them negative stars. Like the previous customers, I had their minimum use charges sprung on me this year. I call to try to work it out with them and figure out what I should do. They have either bad options or worse …
Excellent! 10 stars to Tara in Service Dept. who scheduled my range hook up next day. After dealing with new appliance delivery/ parts issues with HD for the past month it was a great relief to finally have it working.
Never have I ever delt with a company like Eastern. 2 years in a row they screwed me by over delivering propane n now I have to pay for it .They think lowering the price will make it all better. Definitely going to start going out n babysitting the delivery guy n make sure he’s delivering the correct amount from here on!!!
I contacted them to get into a monthly bill and was told because they ran my credit last December they went run it again because it’s been less than a year and in the past 6 month I’ve bought my house and I can’t get approval for a small bill like this. Will definitely changing providers
So pleased with the customer service I received tonight from Shandah. You were so helpful and very sweet!
Thank you!
We had a different propane company that Eastern bought out. My boyfriend works for a propane company, so with the buy out we decided to go with my boyfriends employer. Eastern came and picked up our propane tank, that still had propane in …
Had 5 star experience with technicians Van M Barioson and his apprentice Ryan Perry.
They were knowledgeable courteous and got the tough job done of cleaning a very …
I tried to call Customer Care for this company and ended up sitting on hold for a very long time, so I’m just going to share my experience here. …
Marc was great, he came out right to address my concerns within 24 hours of calling, even with a holiday weekend coming up! He offered great solutions that while they didn’t work out for our circumstance I would Highly recommend them!
Eastern Propane installed a new furnace on 9/28 and the techs, lead by Leon Chad Gary, were punctual, professional and polite. It was a pleasure having them at my house and I would highly recommend them!
Ted Healey, the Eastern Propane technician who visited us today, was wonderful. He arrived on time, cleaned and serviced the furnace, and left the area better than when he arrived. He also suggested we move the kitty litter box to avoid an accumulation of dust that may interfere with the heating system down the road.
I made a mistake and ran out of propane. Called Eastern and delivery truck was in my driveway in about 30 minutes. Driver was polite and very helpful at testing my system and getting heating system and all appliances running properly. Excellent service.
AMENDED
I am not going to remove my story below, but I will amend this a tad. …
The worst company I have ever done business with. The salesman lied about the time of installation. I specifically told him time was my most important factor in determining which company’s bid I would accept. ( I had 4 bids)He stated the …
Our family switched to Eastern in Danvers several years ago after a local oil company left us high and dry during a major winter storm, but that’s another story. …
I hate that we have an in-ground tank and that it is shared. I have been dissatisfied with this company from the first year we moved in our home. It has the absolute WORST online bill pay system I’ve ever experienced and they have done …
Incredible service from Mark and Zak. I own multiple properties and have used every oil and propane company imaginable. No one comes close to their service. I live in Boston and had a house in Claremont that had a furnace that shut down. …
We are so pleased with the men who came yesterday and changed our heating system, hot water system, and installation of new propane range in our kitchen, as well as provided the propane directly to our outdoor grill. Also they took our …
I recently received service for my propane fired furnace from team member Ted Healy. Ted was on time and very helpful and knowledgeable. He answered all of my questions and completed the job quickly and efficiently.
We were Eastern customers since 2007. They did a new boiler and hotwater heater install for us that we were satisfied with.
2 years ago we were charged for not filling our propane tank at least 50% for …
Tim our driver in Moultonborough is great. We have 3 different tanks here and he makes sure they are all full even if he has to trudge through the snow. Love to business with a local company! Thanks Tim!
On August 2, 2018 Ted Healey from Eastern Propane installed my new gas range. He was extremely knowledgeable, quick, efficient and very pleasant. Ted answered all of my questions and made sure that I was all set to use my new appliance. It was a very pleasant experience!
We have been a customer since last year. We are very happy with the service they provide. Recently had our furnace cleaned by Ted Heaney. He did a great job.
Giving a big shout-out to EDWARD, my Eastern Propane delivery guy in Freedom, NH. Every time he refills our tanks, he is cheerful, always with a friendly greeting. He answers the questions I have. He is efficient, working quickly but safely. And he is careful while backing down our narrow dirt driveway. THANKS, EDWARD !
I’ve been a customer since last year. I’ve only purchased propane from them to heat my home and hot water. They never let me run out and have been friendly and willing to work with me with any questions or concerns. …
Mike g. Hudson serviced my heating system today. He made multiple repairs to multiple components. He was courteous, quick, efficient and has a great customer – service demeanor. Thank you for providing such great service. …
Was a customer for about 14 years. Used them to install a water heater. They gave me quote and then after the work was done, sent me a bill for nearly 50% more than they quoted. I showed them a copy of the quote, signed by their own …
Thank you to the courteous and friendly Service Department and to a young, knowledgeable and very professional Technician named Randy! My family has been with other companies but until this past Wednesday we never needed Services for repair …
I have been an Eastern Propane customer for between 15-20 years. Last September 2018 our pre-buy Propane price escalated from $2.78 to $3.14 per gal or 13% increase. Recently I sent in a customer account inquiry about this and I was very …
So far so good with Eastern Propane. They helped alleviate the issues we were having with the builders of our home by not giving up and making sure we were all set. Between fixing out Boiler to putting the propane tank in the ground and …
Had three separate blatantly arrogant customer service experiences with three separate indifferent eastern employees. Word to the wise, be very suspect of those unrealistic glowing reviews regarding their “stellar” customer service. I think they utilize customer service manuals borrowed from the DMV to train their reps.
My recent experience with Eastern Propane, regarding inquiry of an invoice was handle with the best and utmost care. Brittany was excellent. I appreciate her professional and friendly service. Great job! Thank you.
As a propane customer in Durham, NH for more than 30 years, I have always had completely positive experiences with Eastern Propane. Deliveries have been automatic and never has the supply been exhausted. Billing is straight forward and …
My wife, Maggie, and I could not have been happier with the major work done by both Dan Lang and Jim B. of Eastern Propane. We had two major projects to complete … a full propane furnace replace and install and … a propane water heater …
Eastern Propane does a great job. Tim C out of Tamworth is a true professional and goes out of his way to make sure our deliveries are on time and that we have the latest technology to monitor our propane levels while we are out of town. Takes pride in his work and great to talk to.
My needs are sometimes a bit complicated, but I found one rep, in particular–Susan Simmons to be extremely helpful and informative. Her explanations are easily understood, and she is a pleasure to speak with as well. …
Big shout out to Jon G out of Wolfboro. I had a thermostat issue, he called the day before to diagnose the problem, which allowed him to be prepared when he arrived the next day. He was on time, polite, and got right to work. within 45 …
We had this company a few years back. We had to have a new gas furnace installed so we hired a professional gas heating contractor to install a new furnace. Approx. 1 yr later we had a small problem with the furnace not starting . We called …
The folks at Eastern Propane were very helpful to me when I bought my home and took over the propane delivery from the seller. Lisa was especially attentive to me and allowed for me to get a “summer time” lock in price for my propane, even …
I can’t commend the team at Wolfeboro Oil more highly! We are new customers, having recently purchasing a home in the service area. We are new to oil heating, as previous homes have used natural gas; we had much to learn, and Jody’s help …
i have been a customer for years and always have been happy width their great service and competitive pricing. I met Ed B a new delivery person a couple of days ago. He was a pleasure to meet and speak with, knowledgeable and very anxious to make sure that everything went perfectly.
Great customer service support!! On Wednesday morning we found our hot water tank was leaking. Call customer service and talked to Britney About 9:30 a.m. in the morning about our problem. She let us know that she could have a technician …
What a great experience. From calling to schedule a new stove hook up, through installation, everything was amazing. Ted Healey, the installer was terrific. From Monday disconnection through Wednesday hook up, he was exceptionally …
Jamie Bronson has been a delight to deal with assisting with coordinating the install of a propane tank given the weather. Jamie was responsive, and was proactive in scheduling the install to cut down on the lead time. We’ve been a …
I just purchased a new home and decided to have central A/C installed and since Eastern is my oil and propane provider they were my 1st call. Cody and Frank came out and I can’t say enough good things about them! They were kind, polite, …
Wouldn’t want this to appear publicly for all the tea in China as I have a totally different view and experience from the reviews that I read, however after being a long time customer of Lyman, who so kindly monitored my usage , my oil …
I just had my propane furnace cleaned and tested. Ted Healey was great! He was prompt, efficient, and knowledgeable. He gave me some great pointers to help keep my furnace running efficiently. Excellent customer service!
Recently had a problem with our newer furnace, Eastern techs were here within the hour and worked hard to solve the issue. They overnighted the part and had it up and running the next afternoon. Important when it’s the middle of winter and …
I recently received service for my propane fired furnace from team member Robert Day. Robert inspected our tanks and was very professional and courteous. Eastern Propane is wonderful. They are prompt,accommodating, and friendly. Thank you for your professional service.
I have been with you for years.
Your service is 100 % always take great care of me.
The reason I am here giving you one star is because of your new web page. …
Had a great experience from start to finish with sales staff, service staff, and finally today with service man who disconnected old tank, installed new tank and tested everything and explained everything, as well. Ted Healey was very …
I have had Eastern propane for 13 years now.. I can’t say enough about the technicians who have been out here and the service.. today I had a wonderful wonderful young man named Anthony who spent a lot of time in the basement very kind very polite the service was excellent he deserves a 10 the company deserves a 10
We have been very happy with the service Eastern provided when we switched to an on-demand gas water heater. The consultant, Marc Murgo, came to our house a provided a very complete explanation of the entire process. All the work by the installation team was done well and on time.
New to the area we didn’t know who to go with and there was an existing tank that came with the house. Well long story short we got ripped off by this local company some $450, and received no fuel. Pay up or we will ruin your credit they …
We have been with eastern for the past couple years. Their prices are average. There are definitely less and more expensive options but their employees are hands down AMAZING!! When we moved in we needed Downeast to remove an old tank from …
I worked with Brittany D’Andrea this morning on a complicated account issue. She was friendly, patient, and followed up with me twice to make sure I was satisfied with (and understood) the outcome. The issue stemmed from a tank installation …
Our delivery man Joe Luongo is always so pleasant, so professional and a pleasure to see every time he comes. The process of having our oil delivered from ordering to paying our bill has been very easy, and the email reminder to check our tank came in very handy!
Been a customer of Eastern Propane and just recently bought a stove and asked Eastern Propane to have it disconnected and connected. Their representative TED Healy did the service and did a great job. He was always on time and quick. He …
Over the years, Eastern Propane has been great to work with. From construction to personal use, they have always been cost efficient and helpful. Now that they have bought out Wolfeboro Oil, we have had the pleasure of working with their …
I had the pleasure of dealing with Jody at Wolfeboro Oil last Friday. She has a great personality and is knowledgeable and helpful. The other women in the office were very nice, also. John did the inspection on the same day, and he was …
Brian came today to service our boiler and was very friendly and outgoing, along with being quick and efficient. Our kids (1.5 and 5 yr old) were quite taken with him, so he chatted with them and had them grinning while he worked. We were …
Today oil furnace wasn’t coming on as it should be. Had to hit reset button to turn it on. Called Eastern and Tim arrived, listened to my complaint , diagnosed and fixed the problem within an hour. Great people and great service!
We have been with Eastern for almost 3 years now after leaving another company for a bad experience.
Yesterday I called to be reminded about the date to lock in my new rate and pay …
We have been customers of Eastern Propane for about 7 years. Eastern is the best in the area for sure! This past weekend our propane tank decided to release pressure and it was a scary situation. Justin came right out and assessed the …
We have been very satisfied customers of Eastern Profane in Wells Maine for 23 years. Automatic delivery never fails.
Routine service to furnace and problem calls are always responded with …
The service provided by Eastern propane was excellent. We had an issue with our pool heater, called Eastern to schedule a service. Jeff Tufts the heater specialist was on time, extremely knowledgeable, repair the issue and tested the heater…Awesome Job Jeff! Thank you
Just want to give kudos to Marsha in Customer Service, and both Ryan and Brian as technicians. Over the past 2 years, the tech service has been excellent (on time-with reminders, hand shakes at the door, going over what they discovered and …
I have been a customer of Eastern Propane for over 30 years, if I was not moving I would be a customer for another 30 years! The customer service is exemplary, any issues ( and believe me they are few) are swiftly dealt with in a …
I had a scheduled appointment for an annual forced hot air furnace cleaning between 10:00 am & 1:00 pm on 9/26/2019. I was very surprised when the technician pulled into my driveway at 9:00 am. …
We recently moved into our home and set up an account with Eastern. My husband and I can’t say enough good things about this company. They have excellent communication with their customers and when they say they’re going to be there they …
My furnace failed during the week prior to Christmas. Tim from Eastern Propane came out that same day and made recommendations for replacement. Once I decided, I had the estimate in hand that same day. The technicians who installed the …
Since June of 2020 when we purchased our home and took on the existing Propane company (Eastern) up until yesterday, our relationship with the company was cordial and without incident. We have paid our bills on time and in most cases ahead …
Just wanted to give a Big Shout Out! To the whole team at the Eastern Propane and oil company! I recently closed on a home, and this past weekend was the first time getting into the home. …
We have always gotten great service from Eastern. Once they even came out at 2am to help diagnose a problem that caused our furnace to shut down (user error) we have a long steep driveway that had been an issue for them but over the past …
I got home today and discovered that I was out of propane. Chris was at my home within half an hour. He was very pleasant and professional. He asked all the right questions, got right to work, quickly filling my tanks and getting my …
Full heating/AC system replacement: Exceptional service, from the bid process all the way through installation.
While other bidders were telling me they might be able to get the equipment, Eastern made it happen at the stated bid total.
We had a great experience with Justin yesterday. It was an emergency, as our furnace was malfunctioning. He showed up promptly. Justin was very knowledgeable, courteous, and helpful. We are happy customers! …
Great customer service and quality work! From my first call in to the my most recent call…the customer service is amazing! I spoke with Brenda first who set me up with a fabulous starter rate for propane and a sight visit with Marc. Marc …
Erin came to clean my heater and did such a fantastic job! Not only was he professional, our conversation was interesting and extremely exciting. I found out a lot about this company and I will do business with Eastern Propane & Oil for as long as I can. Great folks!
We have used Eastern Propane for 26 years this past October. The technicians that come out to the house over the years have always been outstanding. Everyone on their staff has always been very professional and helpful as well. I especially …
Awesome installation of our propane stove! Jason and Chris treated our home like their own, everything kept clean, neat, and very professional. Despite the manufacturer having vague instructions and some poor engineering, they overcame …
I am very pleased with Eastern. I began as a customer of the previous Emery Mills company( they were the best!). Eastern has picked right up where Emery left off, with great customer service and quality product. Grace in Billing/support has …
**EDIT 12/17/2021***
Very good response to my review. Bill called me up and wanted to do the right thing and remedy the situation. Truly appreciate that and hopefully he can make …
Worse experience ever. I put in 2 propane space heaters and asked Eastern for a tank to be installed. Salesman cam right on time and was very knowledgeable and professional. Got an estimate for $800 including 100 gallons of propane and …
Absolute scam artists, happy to give you defective equipment then charge you a “fee” to mitigate their screw up. They want you on automatic delivery so bad that they’ll intentionally hose you if you aren’t. Don’t do business with these people if you can avoid it.
Worst place to get oil. Paid my bill and their collections fee. Was told if I need to get oil to just call and I would just have to pay prior to delivery. I call and requested a delivery in which I was then basically told they can’t do that …
Wanted to thank Mark Murgo, Nate in service, as well as the entire Eastern team for a job well done!! Eastern responded to our emergency immediately, and went out of their way to ensure the safety and security of my family. Thanks again for everything!
Switching to Eastern this season. Mark Murgo came out to the house to inspect our oil and gas tanks. He was very professional and friendly, and very informative about everything he was doing. Glad we’re switching!
I would not recommend Eastern Propane. Everything has a Fee and they are currently charging well over the state average on Propane per gallon. Over the winter when we ran out of propane. (My Fault) But they made us wait 48 hours, had a fee …
Came home tonight to find out my tank had been removed. My account has always been in good standing, been getting services provided for over 7 years now. When I called to find out why my tank was removed I found out that a tenant who no …
Justin (Wells, ME) Did the work converting our stove from electric to gas. He was knowledgeable, professional, & thorough. As new homeowners we had a few other questions & he provided honest feedback & recommendations for future service that we will use Eastern Propane for.
Switched my oil and propane to Eastern this summer. To date all of their delivery personnel and technicians (gas stove hookup) have been top notch. Highly professional and courteous. Highly recommend Eastern Propane for your energy needs.