For more than 80 years, EATEL, still family owned and operated, has been an important part of Ascension and Livingston Parish communities.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
913 S Burnside Ave, Gonzales, LA 70737
Internet is constantly dropping out. I understand things happen but this is becoming an problem.
Great service
Great service
Fast service
Each ellingworth of beans
New name !!
So friendly!!
Amazing company.
Fast uncapped data
Awesome!
Excellent
Love!💖 …
Awesome customer service
Live my Eatel service.
Sometimes we lose the signals for days.
great service but pricy
Take care of your needs well.
Nothing to say.
They really are very helpful 🙂 …
Always go there for parade
Our internet isnt fast atall
They always call me before they cut me off and that’s all that counts!
In and out quickly with no issues. Nice staff.
Easy to deal with
Great experience was helped with all my needs
It’s too expensive to not be able to watch tv. Constantly goes out. Signal lost. So sick of this
Internet and cable are both fast. Installation is hassle.
So far so good I haven’t had any problems with my service yet.
Great company, reliable service, good friendly technicians, and helpful customer service.
Friendly and professional always willing to assist customers.
No thank you.
Too bad they’re only two providers.
Just get wifi. The cable and bundles are way too expensive especially after the promotion expires
You can’t give zero stars so I have to put one
I’m very happy with Eatel’s services, and their customer service/technical support are superb.
Love the internet!! Great service and quick installation.
Excellent service!!!…the Ladies at the front desk always nice and friendly. If you have questions they are more than happy to help.
My DVR Box quit working. there for 2 hours and they could not get a Box Not one Box to work! A still waiting on a Box 8 hours
Their reps at the lobby are so friendly and helpful with any questions you might have.
There is always a problem every week and have had the box changed and the problem still happened. Find a different provider.
Service has gone way down! Been a customer for 15 years. Haven’t been able to get someone to call me this entire week.
Lost cable and internet they came out on Easter and hooked us back up and fixed it!!
Light wave user and it has froze up in every game of the year I call they reset the router a little while later same thing they said switch boxes in the house did it same thing they said switch hdmi cable same thing instead I’m switching to …
Poor customer service. Called and posted, no return service. No one has come out to see what the problem is after they messed it up.
All these services are not perfect. They all have problems.
5stars for being the worst. Thank for making me forget why I stop using cox
This is the worst internet provider I have ever had my internet keeps shutting off between the times of 9am and 12pm. It is so frustrating and I have to write this comment while using my data because I am writing this in between that time frame. This is the worst internet I have ever had.
The website is easy to navigate and understand.
Other than a schedule mix up initially, setup went extremely smooth. Installers were professional and courteous.
They are so nice and eager to help I’ve had them for five years and never been late or even had to ask for an extension they ate awesome and also offer 5g and have BIT The absolute fastest WiFi
The absolute best billing system ever. The online bill is no more than 4 lines of text, the website to pay is as simple as the google homepage, and has been the best billing/payment system ever!
Im pretty sure they have the word “tomorrow” as their trademark reply. My internet has been down since monday. I have called every day to see when they can fix it and the response i get is…. “tomorrow” well now “tomorrow” is Friday and …
My service been out since Friday… Called them back on Saturday… they tell you someone is coming out today…5:00 comes call them back sorry we can’t get to you until tomorrow…here is tomorrow and still no tech… they don’t know how …
Their customer service is great do not get me wrong, but the Internet SUCKS! our internet keeps going down and as a college student I CANNOT HAVE THAT! I would recommend them for their customer service but NOT for their internet service or even their television subscriptions.
I had some internet issues that required a tech to come out the same day I was impressed with the service Eatel provides its customers with I had a tech named Nick he was very polite, courteous, and very informative of my issues and fixed the problem in no time at all
This new channel guide is horrible. you can’t see the description of the show you are interested in. the info section is contrasted in a way so it blends into the background and is barely visible. for the amount of money I’m paying I want …
My opinion the prices are not competitive but customer service has always helped us out when we have service issues. We were also told that they switched over specific equipment because prior to that our Internet would go out at least twice …
We did away with cable. But wanted to keep wy fi. But i have to turn in router. And get anouther from them. If i do i have no idea how to hook up anouther router. …
I have had there service for almost a two years and I can’t wait for my contract to end. There service that really irrates me was that they don’t even get appointments when you need them to come out. If they take an long time to get there they don’t even give you a credit. There cable, internet,and phone are alwayas going out.
Called your offices on Feb. 6th at 8am about the cable feed being knocked down and disconnected. I was told there wouldn’t be a bucket truck available til Monday. Guess what the super bowl is on Sunday! How can a cable company be in …
Horrible service! Worse than satellite, and twice as expensive! Pay more for less. After almost three years we are going back to Direct tv now that they have balcony brackets and wireless tv. Tv gets pixelated and goes out far too often. We …
Worse Company EVER!! I mean horrible. Internet is horrible. Cable is horrible. Service all around is horrible. They try and stick you with bills you don’t even have. The service is so horrible. How is this company still in business. Stay …
Called Eatel and a very helpful & patience Customer Rep, named Brandi, this lady work hard to correct the situation, consulted with her supervisor and called me back the issues were resolved and it made feel good dealing with my local …
The reason for the one star is the wonderful people answering the phone, however the Service side of it gets ZERO stars. Phone has been out 4 days, I even explained it was an elderly person 87 years old and that is her only source of …
Every week something goes out. I have to call because one of my TV’s say signal lost. Call tech support and o you just need to reset all 6 of your boxes and the modem. This is a weekly thing. Stay tuned as I will report here each time …
While digging to place Eatel in Shenandoah, an Entergy line was hit on Fri July 9 around 230pm. Power was not restored until Sat July 10 around 430pm. Many residents left in the dark, many no generator, lost their food. Few fortunate but …
My grandma had a power outage last night and when it came back on everything was working except the TV so we called and got told to unplug it and plug it back in so we did and after a while it shut back off along with the internet about 30 …
I found the customer service to be mediocre at best. Has no one else experienced a credit score drop due to their credit checkn for new service. I called customer service bc I work out of town and I had been for several months. The person …
I have been an EATEL customer since 2014 and I must agree with the other reviews I have read. The service has gone down and the prices have continued to rise. I am currently paying $80/month for up to 50mbps of internet, which it’s never …
Every month my bill continues to go up and I have spoken to a different rep for the last 6 months and my bill is still going up and I have not changed a thing. The last rep told me she was fixing it and crediting the additional fees but instead she charged me more!
I’ve never had any issues with demco, i paid on time and the lights stayed on. Online payments were really simple and affordable. There’s not much to say really they held up their end of the contract..
Personalized service. My cable very rarely goes out unless there’s a catastrophe or maintenance, which again, is extremely rare. I pay a bit more, but I get great customer service and a great lineup. The internet service is also extremely fast!
Had some problems with the cable service but I just ended up dropping and only using I internet. Been good after that. The tech that attempted to fix the cable multiple times was very friendly.
Installation from the technician was super easy and fast very small devices no big boxes and internet has worked flawlessly for the past 6 months
I hate to give any business 1 star, but I agree with other reviews that their customer service is lacking greatly. When I initially tried to cancel my service with them, because our new business owner brought in her own service, my account …
After coming home from out of town my service was out on Saturday afternoon. I placed one phone call to customer service, 20 minutes later Brett the service technician called. I told him what was going on and he said he would be over soon. …
Service has gone down hill and this was the main reason I chose Eatel as my provider. I have had to make countless calls with regards to service issues and billing issues over the last year. I’m told something new every time I call and …
I switched to Eatel a month ago and I have zero complaints so far. Steady speeds and no packets dropped. I’ve used the online chat support 2 times so far, one for the initial setup and one about billing. Both times I had great customer support!
Where I live i have only 1 choice for Internet. I would not choose eatel because of the prices and fees that are more than their competitors. There of been times of their service was great and there’s been times when their service was …
Service over the last year was good only had a few outages I know the speeds are advertised up to so I didn’t get the internet speeds advertised but the speeds where good enough for what I needed. The reason for the one star review is …
Canceled a contract early so I understand I’m responsible for the remainder. I’m told by more than 1 customer service rep that there’s no set amount I have to pay, I just have to continue to pay the account. Fine… LIES. Account was …
This is by far the worst service I have ever had in my life. If you ever think about getting eatel please think again. Our cable boxes go out every other week and our internet always glitches and we have the highest package. We have …
Initially, the service was great. However, over the past few months, channels black out most of the day. Particularly just on the handful of channels I actually watch…the other 200+ channels work fine (you know, the ones I have to buy but …
If I could give this service negative stars I would. I don’t even know where to start. I can never get in touch with a service customer representative and probably spend more time on hold than actually speaking to someone. On top of that my …
For the first two months of service I didn’t have any service and was told that my bill would be credited which it still has not been and now three months later after starting services my services have been disconnected because their …
This is my new install. They didn’t staple it up out the way or anything. Took a hammer to open a hole. Thanks REV!
Came home Friday after work to find no internet service. Waited on hold for an hour. Very disappointed in Eatel. Always had great customer service until now. No way to get a hold of anyone after 500pm. Guess internet apps here I come
Alex Barrios came in to install our security system and cameras. He was extremely helpful and went above and beyond. I changed to Eatel from Cox and I could not be happier with the change. Great workers make great companies, and Alex Barrios is certainly a great worker.
After having Technicians out to my house 5 times due to internet issues, I finally decided to go to Cox, who I get 3 times more the speed and more TV channels for less money for 2 years guaranteed. I started out with all the introductory …
Over the past week our internet service had been horrible. It’s been cutting out between shows and I work from home 5 days a week. I can’t afford to be with my internet. I haven’t been able to reach anyone through customer service. Please help or I will be switching services. My bill is paid early every month.
Horrible customer service. I have been a customer for atleast 8 years and the service gets worse and worse every year. I have problems I call customer support and I have to sit on hold for atleast 30 mins every time. When I do get someone …
Called last week to see about setting up internet service and was told they needed to have a guy come out to see what equipment is needed before I could schedule an appointment. He was supposed to come Friday and never showed up so I called …
Eatel has great service. Tech support is great, people are very polite. Three complaints 1. I don’t understand why Eatel doesn’t offer On Demand. Being able to go back and catch up on shows is the best. 2. Eatel is too expensive for what …
Have called 3 times and tried to cancel service will not let you do that. Want let me change anything online or over phone. Been working and haven’t been able to go to office now have a rediculas bill. Way to help people worst customer …
Haven’t seen a full movie in years without the screen getting blurry from lack of connectivity… terrible for gaming as well… alot of money for sub par service
Unable to give customer proof of outage automatically like cox and att they send outage on your cellphone. Instead because would not answer phone I Had to go to the office and wait in lobby for 3 hours explaining to their staff I would …
Loved RTC hates REV.. can’t pay bill online and hard to get someone on the phone.
You now have to pay an additional charge for each room to have cable. my bill is already 200$. 120 for basic cable and the rest is internet and now I have to pay an additional cost for 2 bedrooms. It’s ridiculous! Not to mention you have to …
I’ve tried to call twice and chat twice today to set up service at my new house, and nobody has responded. If they won’t pick up when I’m trying to GIVE them money, I doubt they’ll pick up when there’s a problem. …
This service is ridiculous,🤬 since Eatel is REV. It’s the worst. I haven’t been able to watch a whole movie without reset the internet. …
Every day is a nightmare. The box loses it’s signal every 5 minutes, and that’s not exaggerating… sometimes it’s every other minute!! Worst service I’ve ever experienced. Direct TV at least, only goes out with bad weather with their poor …
If I could give 0 stars I would!!!! The service is garbage now!!!! Pay for WiFi that should be 150 and did a test it is only 54
Thais in the customer service building. Is the bomb. Outstanding patience and always very helpful. Give this girl a raise!
Went to pay my internet bill. The cashier noticed I was in an old internet plan, and set me up with a new one at 4 times the speed and pretty much the same price!
Edit: They came back put in new cable and I have had zero issues. Stars go up, but still overpriced. 3 stars. 07/04/2022 I’ve had nothing but trouble with internet since I moved to Ascension parish and got REV / Eatel. The Internet …
I have had Eatel now Rev since 2006 (16 years). I never had a problem with my internet/service. Now, my internet /service goes out every day at the same time. My service was perfectly fine until they sent someone here in September to “upgrade” to light wave. Ridiculous.
Pay too much to still have horrible, slow wifi. Then when it was time for me to move I had spoken to someone a few weeks prior and asked them how I cancel and they said call on the day you are leaving. I called and they told me it was taken …
Rarely do we see network speeds advertised actually obtainable or sustainable, in my experience. Our professional paths are remote and have been for years even prior to the pandemic making high speed internet simply essential. REV delivers …