ECFiber expands to Windsor, Fairlee, West Fairlee, Corinth ECFiber’s governing board voted unanimously to add four towns to its coverage area: … See more
Multiple communication problems with customer service from the beginning that continue. Getting info or something addressed is an ordeal. Unfortunately they are the only option.
It’s good to have fast reliable internet. Fiber that doesn’t compromise on speed and that doesn’t slow down when the neighbors get on (like Charter/Spectrum, Fairpoint, etc. slows).
Could not be happier. Installation was easy and fast. The network is 50 up 50 down as promised – blazingly fast and it hasn’t gone down once since we hooked up months ago.
These guys are fantastic.
Horrible customer service and no communication whatsoever. No one is on the same page. If there was another internet service in South Royalton I would not use EC Fiber. Although I still have not even had the service hooked up and it’s been almost a year and just excuses.
It’s better than dsl but the prices are outrageous. If Fidium Fiber is available to you I would highly recommend that over EC Fiber, much cheaper, same type of service.
poor customer service, good reliable internet service comparatively speaking (satellite/broadband)…but the customer service is horrible. communication is awful. and they cannot get their billing together, to the point they will cut off …
Extremely poor communication. They advertise that installation happens about 2 weeks after the survey on the drop to your property, now more than a month after the survey on my property they are blaming me for not being aware that the area …
EC Fiber is poorly managed, lacks internal communication, their installation practices are a joke, and they cannot provide basic customer service. I completely distrust this company but unfortunately they’re the only option I have for …
Extremely fast internet speed. Super quick home installation. Linemen did a great job getting wire to home. Installation guy was extremely efficient and knowledgeable. Only suggestion coordinate so both are done either same day or next work day. Thanks.
Please keep searching for a provider if you think ECFiber is your only option. You WILL be disappointed settling for their service. We have very briefly gotten the service we actually pay for, as they are shutting our service off for …
Horrible experience with this company. Customer service rep couldn’t answer simple questions and hung up on me several times. No one seems to know what is happening with a new service install. Unfortunately they are the only game in town so that get to act this way.
Are people seriously complaining about EC Fiber? Perhaps they have never dealt with comcast or verizon. EC Fiber is one of the many things that makes our brave little state awesome. You call them, get a real person, and get a number to call …
Reasonable price. If your service drops after normal work hours you can wait an extremely long time (hours) for a call back. Finally after 3 calls I received a call back. Technician said I needed to contact the TV manufacturer as we were …
Unpleasant experience with rude customer support. Not a great way to welcome a new customer.
Fast and reliable!
Best internet service in VT!!!
Fastest service and great customer service
Ecfiber is the best internet option for vermont.
Fantastic Company All Around! Excellent Non Interupted Internet Service
Great customer service. Reliable internet and phone service
Great service and wonderful company. They really care about their customers
Awesome lady who help me out. Hopefully y’all will get a Dropbox for payment
Multiple communication problems with customer service from the beginning that continue. Getting info or something addressed is an ordeal. Unfortunately they are the only option.
We have had a couple outages but other than that it’s the best service we have had
These guys are great for VT, finally a company that provides fast internet and good service. RIP Verizon/Fairpoint, may you rot in hell.
It’s good to have fast reliable internet. Fiber that doesn’t compromise on speed and that doesn’t slow down when the neighbors get on (like Charter/Spectrum, Fairpoint, etc. slows).
Great connections, no hassles or sales pitches, easy going interactions with support when we’ve needed it.
I was hung up on by the “manger” for asking if there was anyway to get internet to a shop.
Could not be happier. Installation was easy and fast. The network is 50 up 50 down as promised – blazingly fast and it hasn’t gone down once since we hooked up months ago.
These guys are fantastic.
Horrible customer service and no communication whatsoever. No one is on the same page. If there was another internet service in South Royalton I would not use EC Fiber. Although I still have not even had the service hooked up and it’s been almost a year and just excuses.
It’s better than dsl but the prices are outrageous. If Fidium Fiber is available to you I would highly recommend that over EC Fiber, much cheaper, same type of service.
poor customer service, good reliable internet service comparatively speaking (satellite/broadband)…but the customer service is horrible. communication is awful. and they cannot get their billing together, to the point they will cut off …
Extremely poor communication. They advertise that installation happens about 2 weeks after the survey on the drop to your property, now more than a month after the survey on my property they are blaming me for not being aware that the area …
EC Fiber is poorly managed, lacks internal communication, their installation practices are a joke, and they cannot provide basic customer service. I completely distrust this company but unfortunately they’re the only option I have for …
Extremely fast internet speed. Super quick home installation. Linemen did a great job getting wire to home. Installation guy was extremely efficient and knowledgeable. Only suggestion coordinate so both are done either same day or next work day. Thanks.
Please keep searching for a provider if you think ECFiber is your only option. You WILL be disappointed settling for their service. We have very briefly gotten the service we actually pay for, as they are shutting our service off for …
Horrible experience with this company. Customer service rep couldn’t answer simple questions and hung up on me several times. No one seems to know what is happening with a new service install. Unfortunately they are the only game in town so that get to act this way.
Are people seriously complaining about EC Fiber? Perhaps they have never dealt with comcast or verizon. EC Fiber is one of the many things that makes our brave little state awesome. You call them, get a real person, and get a number to call …
Difficult process to get the conduit installed, so it gets 3 stars. I may revisit if I’m super happy with the speed. …
Reasonable price. If your service drops after normal work hours you can wait an extremely long time (hours) for a call back. Finally after 3 calls I received a call back. Technician said I needed to contact the TV manufacturer as we were …