Edgepark is the leading provider of supplies direct to home. We are committed to caring and providing you solutions that make it easy to choose and … See more
Read More| Friday | 8AM to 9PM |
| Saturday | 9AM to 3PM |
| Sunday | Closed |
| Monday | 8AM to 9PM |
| Tuesday | 8AM to 9PM |
| Wednesday | 8AM to 9PM |
| Thursday | 8AM to 9PM |
1810 Summit Commerce Park, Twinsburg, OH 44087
These people are a nightmare to deal with their website doesnt state information you give over the phone and it constantly says they need more information it won’t update on their site even if you do it over the phone, they need to put …
This place is a joke, we ordered a breast pump through Molina health care and they didn’t even contacted us to let us know this insurance is not accepted, so I call in and the lady over the phones said that specific breast pump is not …
If I could give zero stars I would. Please avoid this business if you depend on any medical supplies that are critical to your health or the health of someone you are taking care of. My 26 yr old daughter has been disabled since birth and …
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Couldn’t be more irritated. Spent many hours trying to get my diabetic supplies. This company is by far the worst I’ve dealt with. Unfortunately they are …
l recently had to wait 2 months to get my essential diabetic supplies for an insulin pump. Every time I called it was another story. My clinic said they faxed orders numerous times but the company said they never received them. I received 1 …
Frustrating – been waiting a month to get insulin pump supplies. My Dr sent everything over to them in their parachute portal. I call to find out why the order is held up and no one knows anything. It seems like everyone you talk to plays …
The worst company to ever exist. Been a customer by no choice of my own for years. Still have yet to receive an order that both the correct supplies and billed correctly
Great place to do business if you want to be treated like herded cattle. Also, was charging my insurance company 8 times the price the local pharmacy charges with no insurance. Stay away.
I have already met my deductible yet being charged thousands of dollars on orders because they charge you BEFORE they submit the claim to insurance. Who does that? All they care about is money. Terrible wish I could give zero stars.
Ive been using edgepark since 2008. The last 3 yrs it has got worse. They tell me what supplies “i’m allowed and how much of”
What and who do you think you are????? …
This place is the worst ! Place an order and the talk to 5 different people to find out why it didn’t ship. It took almost a month to get an order. Shipping delays were a constant problem. When I spoke to a supervisor, she lied too. I …
Healthy Blue and other insurance companies claim that work with Edge Park, (during a nationwide milk shortage) to help breastfeeding mothers, they do not. Why have new breastfeeding mothers add to their already heavy load by telling them …
If I could rate lower I would. It has been issues with every order. They ship on the 90 days and not before meaning I have time without supplies. Had issues getting my cgm as well…
I’m a Diabetic type 1 insulin dependent and always have a issue to delivery my suplies from Medtronic insulin pump and Dexcom G6 a CGM. 6 month without my supplies created a A1C over 12. They don’t care and the costumer services are really disrespectful.
I will report them because they told me that my insurance will cover the pump and later on I was billed $300 for the pump that is only $120 at the Target!!! Horrible customer service and unethical business. Please help report this company they are doing illegal practice!!!
BEWARE……… DO NOT USE THIS COMPANY. Poor customer service and u won’t get your order in a timely manner. Wish I saw the reviews bf I use them. It was complete torture. 1 star is to much for them.
Somehow they got my details and ordered and sent me a breast pump. Not sure what to do since they don’t accept return
Would rate zero stars if possible. Terrible! Type 1 diabetic and consistently have to go without supplies, jump through hoops, reorder and customer service reps are rude. I wish my insurance would cover my supplies at Walgreens. Avoid Edgepark if at all possible!
It has been frustrating week with Edgepark staff. It reminds me of what was happening during the height of Covid. I was told 3 different things about my order. I think by piecing all 3 together I have figured out the puzzle. Quite frustrating.
Edgepark has supplied my husband’s ostomy products for the last 15 years. Their website is great for reorders and autoship is well done. I cannot understand why others are reviewing so negatively.
This company is not worthy of anyone’s business. Three months have passed and now they tell me they don’t have a prescription for my diabetic supplies. I am beyond angry and I will make a formal complaint because this is not to be taken …
I would leave a zero star if possible. This company and its “customer service” staff are completely useless and do not know how to process claims only charge you to fill an order. They will call multiple times about same order until you have to ask them to stop calling. Very similar to dealing with a spam marketing callers.
awful company to deal with. Got away from them for years but now my awful mvp plan has forced me to use them for diabetic supplies and they are so much worse than they used to be and they used to be bad. ordered my supply of dexcom …
Very frustrating to deal with. I have placed Three orders for Dexcom. Each time the tell me it is all set and to expect delivery in a few days. When order is not received they say waiting on something from my dr. I call dr and they said they sent information days ago. Do not use,. They lie on phone.
If I could leave zero stars, I would. I ordered a breast pump through my insurance as this is supposedly a benefit of most insurance companies. I filled out all the paperwork and ensured the company had the needed information to process …
What a disaster as far as staffing goes. Do yourself a favor and just get yourself a pump from target. I got the work around for months and still trying to fix their staffs’ mistakes. Now I’m left with a $120 bill thanks to their incompetencies.
I’ve been ordering diabetic supplies for years from Edgepark and overall the experience has been positive. Recently I had to place a new order for a device and I am going on a month and still can’t place it. When I called it’s always …
Awful place, horrible customer service. The representatives have no clue what they are talking about and are not trained adequately. I have dealt with this company for years and always dread having to call them about anything. Sent me the …
if you can avoid this company you would be better off…they are so unprofessional there is no customer continuity with customer service. and I have to beg them to ship my supplies…
I have been an Edgepark customer for over 20 years. There have been a few people over the years that weren’t as helpful as they could be but overall the company has been exceptional. They handle insurance issues and get my items shipped promptly without any product mistakes. Their new online system was easy to use.
My dealing with this company has been one of frustration and concern. The individuals taking orders are not well trained and give different answers on accounts than stated previously. My orders are generally delayed. This is the first time …
Terrible company. I was prescribed a diabetes device 3 months ago. Still waiting. Every agent contradicts the one I spoke with previously. My doctor’s office has spent countless times trying to get this resolved for me with no luck. I plan …
If at all possible to not order medical supplies from this company. Not only are they rude but it is the worst customer service I have encountered in a long time. They will rip you off. Literally will take your money for the supplies you …
Good experience (concerned with marginal reviews). In my case, Edgepark’s staff provided incredible service and support. This after several attempts with OTHER companies in getting Continuous Glucose Monitoring for my Mom. Edgepark …
This company just send diabetes test strips and then send a bill. I have valid insurance and they say they don’t accept. At the time of order, they never disclose it. I don’t know who is going to help me
If I could rate negative stars I would. I have literally never encountered a worse customer experience. They have no idea about the people that are servicing. They tried to explain to me that they could not send the needed equipment for …
These guys are terrible, I am type 1 diabetic, I order my scripts well in advance. When there’s a hold up in the process edgepark doesn’t even call you to tell you action needs to be taken. They just let it fail. Worst part is, who else is …
If I was able to give Edgepark a negative star, I would. I have been waiting two weeks for my insulin pump supplies. Everytime I called (which was 6 times in two week) I was given the same roll around. The representative says they fixed …
I changed from edgepark to a different supplier and edgepark billed my insurance to block them from being able to supply me. when I called edgepark to correct the problem they told me I can’t do that and hung up on me.
I would leave 0 stars for edgepark medical supply company if I could. I have been going back and forth with them for months about Amino acid-based formula for my daughter who is nine and a half month old. My insurance said they would cover …
Absolutely horrible and they don’t care. They know that they have you over the barrel because of insurance. They forget to ship. The flat out lie and tell you the supplys have been shipped and when you call a week later it always an excuse …
Zero stars. Eternally incompetent. It takes multiple calls to get supplies, and then I get the wrong ones. Or I get a fraction of what I need. Staff are always pleasant on the phone, but pleasantries don’t make up for consistent errors. …
Not good. I’m getting charged $491.40 for an order that was canceled. Edgepark is the worst I have had to deal with in the past 57 years of having Type 1 diabetes. Sadly, my insurance will not work with Medtronic. BCBS of Michigan. So I …
Getting diabetes supplies should not be this complicated nor should it interrupt care! For several years we have only had the choice of Edgepark from which to purchase diabetic supplies. Every.Single.Order. has had multiple hoops to jump …
If you do not have to use this company then don’t! I have two type1 diabetic children on insulin pumps and they could care less if my children get low on their supplies. I have begged them to ship their supplies out and they refuse. I’ll …
Probably the worst company to be suppling medical supplies!!! I have two diabetic daughters and I have the same issue month to month ordering the same supplies covered by the same insurance every time. I don’t understand how a Egdepark can …
Absolutely worst medical supply company I have ever dealt with. They took $350 from my account … I still have no idea why. And I have yet to have it returned. It has been 4 months, multiple multiple calls with incompetent people. NEVER …
I didn’t even want to give a star! Edgepark is the absolute worst. My child has a chronic disease and can die without her materials. I called to order them last week and never received an order. I called back this week and was told that …
When my husband and I found out our baby girl’s formula was covered by insurance we were thankful. My baby’s monthly order of food is supposed to be filled by Edgepark and every month there is an issue. I always have to follow up with them …
I waited since the beginning of April for a CGM glucose monitor and sensors. They called me 5 times to verify my insurance. Then 30 days later they tell me that they don’t accept my insurance and they won’t be able to fill the order …
We set up a new account for the new posting in our household. 7 days later and there has been zero communication from them. Only when I initiated a call this morning to see where our supplies are do I find out they have not even contacted …
If you want to get supplies from Edgepark to ship to you, wish you the best lucks! I have been having lots of problems getting Edgepark to ship diapers to my daughter in the last 3 months and have no lucks in receiving them. To make the …
I would rate as no stars. Customer for 16 years. For some reason over past 2 years customer service is awful. …
This company is a preferred supplier for my insurance company. Diabetic supplies are fully covered by my insurance and does not require prior authorization to ship. Due to an Edgepark policy, they canceled my order because my insurance …
After 3 months of ordering diabetic supplies & numerous call & faxes from my doctor, they still could not get stuff straight on getting insurance information correct. I called them daily & kept getting the run around. I then called US …
This company is unreliable. They seem to not care to much if a person receives their diabetic supplies in a timely manner. They must not realize that we depend on them for getting these supplies so we don’t end up in the hospital with DKA. …
I’ve been dealing with Edgepark since November 2020, and maybe 1 time have I ever had an order ship with no issues. My son’s “autoship” for his Dexcom turns into an issue between them and supposedly my insurance even though every 3 months, …
3 months in a row of things not being in stock and their lack of warning. The order appears fine until it arrives with 1 thing out of 24 and insurance is still fully billed. …
I stand with everyone else in saying I wish I could give them zero stars. Edgepark was completely fine until recently when they must have gone through some serious changes. I have type 1 Diabetes and need my supplies or I’m in the hospital, …
Terrible experience trying to get medical supplies. My order was supposed to of been processed two months ago. Actually the day was March 31, 2022. I had to change doctors because mine passed away and I called Edgepark and told them that my …
Horrible. 10 phone calls to fix an issue. They made an error in EOB and overcharged me by $300. will take a month to get the money back Each rep had a different thing to say.
I’ve ordered a shipment 5 weeks ago. I received one small box (1/4) of my large order. I called Edgepark and inquired about the other 3/4 of my ordered and is constantly told ” The order is on back order”. This doesn’t help me beeing that I …
You should allow at least an hour to complete an order with Edgepark. They seem to always be improving their website, but it seems to just get worse. I made 10 attempts to log on this morning. Finally I was able to log on and prepare my …
Edgepark used to be a great company with on-time deliveries and fantastic customer service. In the past couple years they’ve gone downhill fast. Orders are constantly delayed and customer service is little to no help. Just found out today …
Took them almost 3 months to get my diabetes supplies shipped (claimed it was overnight shipping and I still don’t have the package 48 hours later). Very poor customer service and lack of caring period!
Very helpful and respectful. Package always come on time and they text to let you know when it’s time to refill and also text when the package is shipped out.
They send me a text telling me an expected ship date. I expected it to go through. I set up payment methods back at first order of the year. The lady says they can only bill my insurance monthly. Then says they have no payment method. I …
I have now been without supplies for my insulin pump since the beginning of the year. I’ve put through 4 orders and every time I have confirmed zero copay with my insurance and edgepark comes back and tells me I have anywhere between a …
I am new at needing medical supplies on a daily basis. The customer service reps I’ve spoken with at edgepark have been helpful and respectful to me wherever we’ve spoken. I didn’t like a product the nurses had ordered for me once, and was …
After 2 years of being dependent on Edgepark , I almost never received my critical medical goods without waiting weeks after my supplies had lapsed. In addition to countless hours of frustration on the phone, I’ve had to spend hundreds of …
They are very quick to take your order and send you the item without knowing if your insurance accepts the bill.. If it doesn’t and you’ve ordered a breast pump and even if you don’t open and leave it in the box like they say they will NOT …
I will give a 1 star because I have to to write this review. So after getting signed up (very pleasant at first) and after I read the horrible reviews I decided to check on my order that I did NOT want to place right now. I was simply …
3-21-2022, I just returned from UPS after sending Edgepark a copy of my husbands death certificate and my power of attorney. On January 12, 2022 I had ordered urgently needed supplies to drain my husbands lungs. They would not release the …
Wish I could give them 0 stars. It’s the same thing over and over. My supplies don’t arrive, I call Edgepark and they tell me they’re waiting on a prior authorization from my insurance. I call my insurance company and they tell me they sent …
I read the wrong group number on my new insurance card the first time I placed an order. I received a call from Edgepark 8 business days later asking me to contact my insurance company because they couldn’t find me. I realized I may have …
Order for insulin pump and supplies. Took a month to ship after 4 phone calls, appealing to Tandem to intervene, contacting my endocrinologist and insurance company. The Edgepark customer service reps are nice but clueless and with zero …
This company is the absolute worst to deal with in regards to having insulin pump supplies purchased and delivered. Customer service does not provide any beneficial customer service. They consistently lie to you. When you ask to speak to …
Definitely should have listened to all the other one star reviews. Edgepark has been nothing but a headache. The rep I placed my order with said it would be about 5 days to process, and then 1-2 days to ship. My order has been in process …
Absolutely the worst company ever! Zero stars is still too high of a rating! I don’t know/understand how some have had good experiences with them. It honestly amazes me they remain in business. I had issue with them four years ago, and was …
This should be a zero star rating. Edgepark is the absolute worst. I have never in the history of ever received a timely, issue free shipment from this company. They change their stories shamelessly while making up new excuses for their …
I am a health care specialist and I have to use Edge Park to order supplies for my patients that have United Healthcare Community insurance. THEY ALWAYS SEND THE WRONG SUPPLIES. 99% of the time!!!!! I cringe every time my patient has to use them!
I’ve been using Edgepark for about a decade for my Diabetes supplies.
Some of their call center employees are great, others not so much. One rep told …
Time after time I have had to deal with gaps in medical supplies simply due to Edgepark leaving my orders in limbo due to prior authorization issues with my insurance which actually was not the issue. They will not contact you to let you …
They’re great until they’re not. I had no problems at all for months and then suddenly wasn’t receiving my supplies. My supplies are covered at 100% (grateful for very good insurance) but I was suddenly told I would be getting an invoice …
UPDATE 11/9/22 DO NOT give them a card until they have everything right. I left my card on file and they charged me! Two weeks later still no supplies and they said they don’t have the info they need! Terrible experience so far. Order has …
Absolutely horrible company. Do not order diabetes supplies from them. 3 times. They had me authorize a shipment for amounts of around $300-$600. Then charged my card for almost $1800 without any notifications. Each time they basically …
My dad was discharged from the hospital requiring daily draining via Pleurx. Prior to discharge we filled, had the Doc sign, and faxed the form for supplies to be delivered at home. Thankfully, we were forced into hospice, otherwise we …
Keep screwing up my Type 1 diabetic son’s medical supplies. When I call, they are INCREDIBLY rude and unhelpful. Their answer to everything is 24-48 hours for any piece of information or help you are requesting. For a company that provides medical equipment to families, they are unbelievably uncaring.
Horrible! Got my son’s prescription, took my billing info, said everything would be on its way. Waiting for son’s medication after two weeks, I call back and am told that the order was canceled without notice!
Absolute terrible customer experience.
Edgepark will make a mistake in their ordering process which pushes back the shipping date which then affects all future shipping dates if your insurance company makes you have a time period between orders.
Update 2 years after initial review:
I upped from 1 star to 3. Edgepark has been on the ball lately with my ostomy supplies. No surprise changes to my information like previously stated. Getting …
I have delt with this company for a few years now and am so disappointed that I have to. They continuesly try to over charge me for my much needed diabetes supplies that help me live. I’ve asked and asked them to write notes, leave …
Needed replacement glucose monitor they never sent them. Took three calls and they just don’t get back to you. …
PLEASE LISTEN TO THE REVIEWS. AN AWFUL SUPPLIER. DO NOT USE. WISH I WOULD HAVE READ ABOUT THEM BEFORE GETTING INVOLVED WITH THEM. FIND DIFFERENT SUPPLIER. THEY GIVE YOU THE RUN AROUND AND TRY TO CHARGE MORE THAN THEY SHOULD. MAKE SURE YOU …
They take forever to fill my insulin pump supplies. They say they don’t have a current prescription even after my doctor has sent it. They give the run around and fill weeks later, causing orders to go into the new year when the …
TERRIBLE, TERRIBLE, TERRIBLE customer service!! The rudest people are manning their phone lines. Do not use their services, as they simply do not value their clients! There are many other medical supply companies that truly care about their clients. Edgepark pharmacy deserves 0 stars!
These guys regularly screw over my T1D wife every 3 months and make the last couple weeks of each supply cycle miserable and stressful. I’m worried that they’re going to cause my wife to die prematurely not of her diabetes, but of …
Never ships the supplies out on time, always some issue with this company – complete lack of accountability, always blaming insurance or the doctor. …
I have used Edgepark for about 1 1/2 years and have been pleased w customer service and delivery 95% of the time. They are not as flexible on delivery times as Dexcom is…but overall it has worked for me.
The website is terrible. 99% of the time In cant login without resting my password. Things that should take a few min end up taking an hour because I cant login to a website to order my medical supplies. Will not be using this anymore …
I honestly cannot stand this company. I have paid more with this company than any other diabetes supply company WITH insurance. I unfortunately had to switch to them years ago because Medtronic would not take the insurance I had so I had …
Update: I have been using Edgepark for a year now and have never had one problem. I do orders online and everything is delivered quickly and it has been right every time. …
I wish I could leave a zero. Honestly I wish I could give negative stars. I have filled 2 orders with this company. They have absolutely no knowledge of the products they sale and distribute. My experience with this company was terrible. Save your time, save your money and save your sanity. Go with a different supply company.
This company is being horrible and all the staff doesn’t care to patients I order for my Dad PleurX Since October 24, 2022 for PleurX bottle and afterwards I’m receiving a call that they need a prescription and exactly I have an appointment …
They don’t even deserve one star I’ve been trying to get my supplies from them for 4 months spoke with Melissa who was very rude they keep telling me the same old thing over and over that they didn’t receive the doctor’s notes which is …
Terrible logistics. They get me what i need but not without burden for no reason. I have to call and make the same order 2x-3x! They cant get a single thing right on the first time! But im literally on the end of my medical supply whenever they fulfill what I need; Which is a red flag!
So as of the new year I had ordered the 770G pump and supplies. Found out that was out of supplies for my 670G. They said there is no way possible to get any supplies until after the 20 day process. Being a single father, I said I’m going …
Why any insurance company would make you use this horrible inhumane company is beyond me! This is the worst company ever! Holding up medical supplies because they are clueless about billing is stupid. I ran out of medication and could not …
My Diabetes supplies were shoved in a box that was too small and my supplies arrived damaged. No amount of attempts to contact anyone have been successful. I’m not paying thousands of dollars for my LIFE SAVING MEDICAL SUPPLIES to arrive DAMAGED. Do NOT use Edgepark for anything.
I’ve been trying to get refills since September 1st. It’s now the 25th and we’re almost into October. I have had zero supplies and am very ill because they refuse to fax my correct doctor the clinical notes form. I’ve called dozens of times …
STAY AWAY! This company should not exist. Our baby needs specialty formula due to a milk protein allergy. Doctors sent edgepark prescription and all documentation. Insurances authorized payment. Edgepark never sent a drop of formula, …
They are terrible. Been trying to fill pump supply order for a month. Every time it is different story. You would think, with deal with diabetes and hold someone life in your hands, you would do you job. …
I’d give zero stars. This company is awful. Supplies are constantly on backorder for weeks. They care less about patients. No care of needs. I’ve resulted in paying full price several times thru other companies for needed supplies. Very …
Changed insurance. Supplied all info requested. after getting what they determined to be incomplete information to process everything they’ve sat on it. It’s now been ten days, glad I double checked or I would run out of supplies. Also, you …
This is the WORST supplier I have ever encountered. I’ve called for over a month to get diabetic supplies and they can’t seem to get their information straight and keep lying to me. You guys have to be the worst company to ever have to deal …
this facility makes my dad’s provider fax and fax and refax notes…
then says they do not have all the notes they need. Every three months it is the same drill and he runs out of sensors. I’ve spoken with his insurance company …
This business is shady at best. I made an order near the end of the year purposely to take advantage of the fact my deductible had been might. They delayed filling it until after the first of the year whereby I would have to pay on it.
If I could give this horrible company 0 stars I would. You will never receive your medical supplies on time, they incorrectly run your insurance/s, and the customer service…WOW there is absolutely no customer service from these rude employees. Stay far away from this nightmare of a company!
Would give -5 stars if possible. Horrible company. Their business model must be based on lying & making excuses. My 90 yr old dad is without his cgm suppies fir the 2nd shipment in a row. Was promised, in May, that his acct would be flagged …
My husband has been out of his needed supplies for a week now. Found out the needed bags were on back order but we were never notified. I think they should have reached out an offered alternative bags until the needed ones would arrive. …
NEVER had any issues with their customer representatives Always very helpful. Only issue is when I tried to get a temp. hold on Rx. They can only stop & then doc has to call to start Rx deliverys again.
my script was sent on 9/28/2022 and today is 10/10/2022 NO idea from rep what is happening, my Dexcom g6 sensor expires in 3 days. Maybe Amazon can fill, it My insurance company said noone has called them
Worst company to deal with. Waiting since 08/09/2022, for processing order. First week, they were faxing needed information to the wrong doctors office fax number. Then the doctor faxed response 3 times, but edgepark never received them. …
If you are diabetic and need any testing or pump related diabetic supplies, you will not only be charged and arm and a leg for your supplies, they have no ability to help put you on a payment plan so that you can afford the supplies. You …
Don’t go with Edgepark. I have trouble every month with them giving me a ridiculous amount due. I will talk to a supervisor and request they process my insurance and then all is well and I have no fee. This month not only did they not …
The most disorganized company I have ever worked with. They were “processing” my information for over a month. I called multiple times, updated my information, provided more information and got nowhere… I ended up cancelling my order a month later. What a waste of time. Do not do business with them!
Got the email saying it was time to re-order my supplies… once I sent it back to them it has been now over a month and finally I called them to find out there was insurance issues they were just sitting on instead of reaching out and …
This has to be the worst medical supply company! No one could be worse. From customer service to overall incompetency, they take the cake. They apparently do not understand that people who are diabetic need their supplies. This was our …
If I could give a zero review, I would. I have to consistantly follow up on my daughters Pump supplies for her Type one Diabetes. They are inconsistant with their communication and always blame the doctor for not giving the script. Out …
This is THE worst supplier for diabetes supplies. Very incompetent stuff, careless and unprofessional. I didn’t realize how lucky I was prior with other suppliers in the other state. I couldn’t even imagine that this level of care (or it’s …
This is a horrible company! Seems like they are working with Insurance to improperly report claims and then make it unbelievably difficult to rectify products that have been incorrectly (coded) processed. They are more than willing to shaft …
I called to confirm my supply order, as I can no longer access my account. Every day for the last 4 days I get an automated recording. I need to confirm my order. When I call the representatives are like yes you already did that. My …
I left Solara medical due to horrible service and delivery for Edgepark and that was a significant mistake. The only thing that I receive from them is a Dexcom G6 and transmitter. I can’t even imagine if what I received from them was life …
If there is Any other company you can get your supplies through- I strongly suggest you do it! Problem after problem after problem in getting my cgm sensors for Type 1 Diabetes. I am now at over 6 WEEKS without my supplies, and just …
This company does not care. You need to call everyday to check on your order or you might not get a months supply. I got skipped last month. Because they don’t care I’m a type 1 diabetic. I am reusing supplies just to make it. Can’t rely on …
I recently ordered ostomy supplies from edgepark. Honestly, for what I had to pay them for the deductible- I have ordered the same products on Amazon. It didn’t save me any money but I saved my medical insurance company almost $5000. The …
Website never works. Never lets me sign up for an account and any link they send never works as well. They lie and say insurance requires to be billed monthly instead of at one time. I work with insurance and even called my insurance …
Poor communication with insurance company. Took over a month for supplies to be shipped. I personally had to call my insurance company and have them on the phone with representative from edge park to get order shipped after 4 weeks of back …
Here we go again!!!!!! Ran out of dexcoms, spoke to a rep and placed my order. She checked everything said it wouldn’t be a problem. Said she could even expedite it. Two days later, nothing. Check online “order in process”. Then, I call and …
I have called several times and get the same information–“we have to review clinical notes and we are doing it now”. That is what I hear every time i call. We have waited 3 weeks for our medical equipment. I wonder if we will ever get what our doctor has prescribed. Very poor company.
I have used Edgepark for about three years now. Until now they were the only one, in my area, that carried the product I needed. The service just became worse over time. It got to the point where I couldn’t get resupplied for over 4 …
Am traveling and forgot one of my prescriptions at home, my fault, no big deal. Except I try to transfer the prescription to a local place to have it filled and EdgePark will not transfer the prescription. I have never dealt with a company …
Dealing with Edgepark for wound supplies has been a nightmare. I am almost 3 weeks out from the supplies being ordered by my physician & Edgepark keeps giving me the run around. If I could give zero stars, I would. They keep telling me they …
I finally switched to another source for my diabetic supplies. They refuse to work with my insurance company. Depending on who get, the customer service ranges from fair to non-existent. They offer nothing that you can’t find somewhere else.
My partner needs catheders to use the restroom. We seem to consistently have issues with edge park. Most recently, we paid for two day shipping. Two weeks go by, nothing. I call them, they refund us and say we’ll get them in five days. It’s …
Kind of a long one sorry!! I would so leave no stars if i could.. I had a horrible experience with them.. So i wanted to order a free breast pump through insurance and so ofc i “order” one, A couple days go by and i get a call from them. …
I dislike their customer service. It does not exist with EdgePark. When I ordered online the price was posted and that’s what I paid, then they charge me an extra $363.23. I called the next morning and spoke to a supervisor who told me they …
Take your bank info off of their files ASAP!! They charged me $1,369 for a box of baby formula that I did not order. I called and informed them of this and they said it was an accident and they would cancel the order and refund me asap. Lo …
Edgepark Pharmacy is the most difficult Pharmacy I have ever used. I’ve been waiting 2 months to get authorization for my Dexcom 6 to work with the Omnipod system. I received the Omnipods 2 months ago and still waiting on Dexcom 6. I can …
I received the run around regarding my delivery. They also took forever in getting back with me. My Dr. Sent the prescription to them…..they said they never received it. They failed to telle that they only sold the supplies but not the …
This company is by far the worst company I’ve ever had to deal with. A month and a half ago my continuous glucose monitor was allegedly ready to ship. Now I have been told every excuse in the book as to why they can’t ship it. I had my …
Ordered a breast pump. Under the impression it would only ship if my insurance approved it, they shipped it anyway. It arrived today. It’s 300 on the brands website. But this place is wanting to charge me nearly 900 for the same pump! …
I would personally like to thank Edge park… AKA Sue. I should have had my sensors sent out on October 19 and arrive on October 20. Instead it’s October 30 and… I’ve been out of sensors for 3 days now.. Having to go back to doing finger …
I recently cancelled my order (October 10, 2022) with Edgepark. I started with Edgepark a year ago. I was getting the Dexcom G6 delivered from Edgepark. Edgepark was charging me 150 dollars each time I had an order. They did not send me my …
I wouldn’t even give them one star more a negative 10.. I have an ostomy and wear a bag on my stomach that collects stool. They didn’t ship out my bags I went entire month without bags from this company. I called multiple times for 2 weeks …
If I could give no stars I would!!! DO NOT DEAL WITH THIS COMPANY! I was told that my insurance approved coverage and that my portion for the Dexcom would be $57. Being suspicious by nature I questioned EVERY representative and was told …
We have been getting supplies here for a couple years with relatively few problems but recently that has changed. Every time I talk to someone there they tell me something different. It seems like most not all reps don’t know what they’re …
This company received my complete referral at the end of July. I called on August 5th to see what the status was. I was told it just needed to be submitted to insurance. In the 11th of August I received a call stating everything had been …
Needed to return a medical item. Customer service gave me a RMA number and a USPS return label. I mailed it the day I received the return label and it was picked up from the post office by an Edgepark employee 2 days after I shipped the …
Worst place to get supplies. Don’t go here. Pay more go somewhere else. I have type 1 diabetes and they have been late on my shipment 2 weeks. I went without supplies for a week. Called every day for 2 weeks. They are terrible that’s being nice. I had to call dexcom directly to get extra to get me through while I waited.
omg! worst supply company I have ever used. I can understand why so many negative reviews with them now. Their company has to be so disorganized. It takes months to get an order right! This is month 2 and they cant even get fax or md …
I would give them negative stars if I could. Constantly asking me to update insurance, doctors, billing information, payment card, when all of this information is already on the online account. Repeated calls to customer service to tell …
They were great in helping me get my new insulin pump, since I didn’t trust another company to do it correctly (terrible past experience with a different supplier that my insurer forced me to use – J&B Medical). …
Type 1 diabetes, find any other company to get your supplies from. This company will without fail delay your shipment of diabetic supplies every other order. You will need your prior auth from your doctor updated every 3 months. There will …
I have used Edgepark for years for my diabetic supplies and every year it gets worse and worse. There is always a problem with my initail order to where when I call for the 10th time they delete the first order and start over the proscess …
This company is a scam and will steal money from you. I purchase my dexcoms from Edgepark and every single order they deny my refund checks that I am rightly owed. Me AND my insurance company reach out multiple times for each order to right the wrongs. An absolute joke. Scamming and making money off people with a chronic illness is sick.
I’ve been doing business with Edgepark for many years, They mispacked my recent order. I spoke with unprofessional customer service rep. was promised that a supervisor would call me back. I had to call back next day, another bad experience …
Edgepark is the worse company EVER. My insurance forces me to use this company for my insulin pump, transmitter, sensors and tubing. This company is a complete nightmare of lies and deception. Every 3 months I have a problem and my …
I’ve been two months without my supplies now, they keep giving me the ring around. They’ve sent my transmitters but not my sensors for the dexcom! After talking to both my insurance and my doctor they have everything they need, but refuse …
If I could give this company zero stars I would. They have made it absolutely impossible for me to get the accurate order sent to my home. I am pregnant and type on diabetic I have been given misinformation from every one of their …
I have never had more problems than I do with Edgepark. All the agents I have spoken with are very nice but the process to get my order shipped, every time, is horrible. I use the Dexcom CGM and I am now without that resource as I keep …
Every order is wrong. We have asked for continucare orders to be shipped monthly with certain ostomy supplies. Every month we have to call because the order is incorrect, not all of the products are there or something else Edgepark messed …
Should be zero stars. This is the worst company we have ever dealt with. I could write 1000 words detailing their incompetence and dishonesty. To summarize they failed once again to fill orders placed well in advance for diabetic …
I have NEVER had such terrible experiences with a single company. I chose Edgepark to supply my insulin pump supplies because it is the only in-network supplier for my insurance. I have lost more money than I would have going out of network …
Also agree I would give 0 stars if possible. My situation is way too long to type out but basically they sent me
Something I never ordered, which messed with my insurance and they left me with …
Where do i start. I had colon cancer surgery in 2019. Ended up with a colostomy bag for life. January 2020 the home health care agency I worked with mentioned edgepark as a supplier of ostomy supplies covered by Medicare I knew there …
My first contact with Edgepark was November 16,2022. I supplied all of my information about my insurance and my doctor name, address, and phone number. The representative said it would take 2 weeks to process then 2 days to deliver the …
Lots of negative reviews so I’ll share my positive one. I ordered my breastpump through edgepark as required by my bcbs hmo. It took a few days to verify insurance and process my order and then it was shipped. I received it a day later and …
These people are the most disrespectful people that I have ever attempted to work with. They don’t want to do their jobs, they don’t want to help you, and they can’t get their facts straight. You can call one rep and get completely …
This is the absolute worst company to deal with and their outsourced customer service is absolutely terrible. It took me over a month and a half to resolve a single order with them. They would only act on our issue if I called and …
This company has gone down hill. I’ve been ordering from Edgepark for a long time. I’ve had nothing but trouble for the past year. I require medical supplies that if I run out, I could end up in the hospital. This company doesn’t care! …
I believe this company is committing fraud. My wife and I just wasted 2 hours of our time trying to figure out an issue between them and the insurance company. We haven’t been with them for two years and now they are just recently sending …
They are an ABSOLUTE nightmare. I have YET to have an even medicare experience. Never get supplies in a reasonable time. Get different information every time I call. Wrong charges all the time. My Dr always sends orders and RX in…..they …
I receive my medical supplies from. Edgepark customer service is great, they take care of all the paperwork with my insurance company and keeps me updated with a phone call. The phone calls make it possible for me to ask questions. Edgepark customer service does all the leg work for me. I recommend Edgepark to everyone.
Extortion Inc. Should be the name of this company. THEY ARE THE WORST company ever. Placed an order online and the total after insurance was $171 and the website said copay and deductible was met. Verified with my insurance company that my …
If I could give less stars I would. This is far and away one of THE WORST companies or organizations I have ever attempted to work with. Every three months, like clockwork, there’s ALWAYS something. Literally every single time. I call ahead …
This company needs to chill with their order followups. I get 5+ calls a day if I haven’t placed an order with them in the “scheduled” window. I’ve requested to order on an as needed basis. Billing is messy and shipping takes ages. I’d …
We used Edgepark for years when our insurer required us to. They repeatedly got the renewal period wrong on refills which required lots of wasted time on my part coordinating with them and our doctor for each refill. Now that our insurer …
Edgepark doesn’t deserve to be involved in any aspect of medicine/health. THEY DO NOT CARE ABOUT ANYONES WELLNESS! I’m a type 1 diabetic, order my supplies in a timely fashion, and they only process my order once I contact their customer …
One star because 0 is not and option. I have received Dexcom supplies through Edgepark for over two years. EVERY order has been screwed up, and for many different reasons. Their people are either poorly trained or just plain idiots. It’s …
I would give a lower rating if possible. In the 3 years that I have had to use Edgepark, not one time was it a smooth process. We are on a plan that our insurance pays 100% of diabetic supplies. Every time I had to fight with them to not …
If I could give negative stars, I would. They hold necessary medical supplies hostage for previous nebulous amounts owed. They charge random amounts for the same supplies (I don’t necessarily blame Edgepark for this, but rather the shell …
Poor service. If you have any sort of life threatening illness that requires medical supplies I highly suggest you use another company. My child has been out of insulin pump supplies for weeks now. Shipment was supposed to be delivered over …
Do not choose this company for your medical supply needs. Although thier customer service reps are friendly, they can not help with any real problems regarding supplies. As a new colostomy customer Edgepark neglected to fax my physician or …
This company is the worst!! I’ve been waiting for my Mom’s diabetic supplies since August 2022. Every time I called to check the status of it I’ve been given several excuses. I’ve talked to several representatives and assured me that they …
When told Dr office needs manual fax they continue to send computer fax. Told they will only reach out to Dr office 2x when they lie and don’t call at all. Placed on hold many times same call then new agent takes call just to start over. 2 …
This is by far the absolute WORST medical supplies company I have ever experienced. From customer service to delayed order processing and shipping, to trying to charge me on three separate occasions claiming I never paid, to cost …
Horrible company!!! Ordered supplies for CGM on 12/2/22, and received so many phone calls for the same conversation over and over about my insurance and address, which they clearly had. Kept saying they were waiting for information from my …
Everytime I have to order and pay for my son’s diabetic supplies it is a hassle to get everything paid for and shipped. We had an invoice for one amount and when we called to pay we were told it was another amount that was double the …
Please listen to all these 1 star reviews.
I used edgepark for my breast pump. I was concerned this was too good to be …
The worst customer service I have ever experienced.
Speak to a supervisor to pay a past due balance and have my order shipped with …
If I can give them a zero stars I would. I am trying to get a dexcom G6 and they are giving me a song and a dance. Its been about a month I keep calling them and they ask me questions that I answered like do you need a receiver, no just …
this company should be liquidated and ran out of business, stay away, this company will always delay your order for weeks at a time. they love to say that the order is in process with the insurance company. Just called my insurance, they …
I would not even give it a 1 star. Customer service each time gives inconsistent information. They have supplied the wrong product and gives you a whirl around when you try to get return labels. I have spent countless hours on the phone …
I got a new insulin pump through them and was set up on a payment plan. The sales rep said I would get $500 to send back my old insulin pump and they would send me a envelope to send it in. 1 year later I still hadn’t gotten The envelope so …
I am a type 1 diabetic and depend on Edgepark for my insulin pump supplies. I am 6 months pregnant and due to insulin resistance, I now require more supplies than before since I am changing my sites more frequently. I have been speaking …
Authorized a 3 month supply back in December. Told me what my copay was and I said great since my deductible was met for the year. Turns out that was not the case. They ran it for January and February without disclosing that or letting me …
I would give zero stars if I could. I ordered Dexom supplies on May 27th. It is now August 10th and I STILL do not have supplies. Every time I call they want to verify my insurance information. Which, by the way, has not changed since the …
This company has to be the worst companies to ever order supplies from! Ordered a brand new pump and was told that it would take 21 days to receive it. Days went by and had not been notified about it. Called them this past Monday, and they …
Absolutely abysmal service. They have yet to send an order as it’s supposed to be sent. They continually blame my health insurance and doctors office but have proven every single month it’s an issue with them. In order to get anything …
It has been a nightmare to get my husband’s continuous glucose monitor. We began attempting to refill the prescription back in October 2022 and it is now January 2023 and he has been without his CGM for a month. Whenever we call them to try …
I have used Edgepark several years for my ostomy supplies and catheters. I agree that their website is difficult at best to manage ordering supplies. I call in every month and find that to work very well. There are two things that I have …
My physician faxed an order for a nebulizer on August 10. The same day Edgepark called to tell me that my insurance covered the nebulizer but that I would have to self pay for the mask to take the medication. I gladly did so. On August 18 I …
Not user friendly website or ordering process. Everyone you speak with is rude and offers minimal help. Wish I went with one of the other companies my insurance company provided. …
If I could give this company a negative 5 stars I would! Our experience was horrific! My husband has type 1 diabetes and I thought getting an insulin pump would help his health, but this company has only given us both stress! We returned …
I ordered a breast pump from Edgepark as recommended by my insurance. Unfortunately, the breast pump was stolen by porch pirates. I called Edgepark and they shuffled me around but eventually were able to send me a new breast pump. They were so helpful and nice during this frustrating process, and the shipping is very quick.
I’ve heard terrible things about this company, but wow. I had no clue they could actually be this bad. I’ve been trying to place an order since June and it’s still processing. Last time they just canceled it without letting me know. Now I …
DO NOT USE EDGEPARK, FIND ANYWHERE ELSE… I’ve been on the phone multiple times over the past week trying to figure out why they charged my card the full amount of the order, while I have great benefits and have met my deductible. Not only …
I’m so frustrated! I ran out of my pump supplies a month early, so I ordered a month’s worth and paid out of pocket, I’m so desperate I paid for the overnight shipping. I noticed I didn’t receive my supplies so I went to check on my order. …
I would give zero stars everyday of the week to Edge park. It’s amazing that they are even a business. I have seen McDonald’s work faster and smoother than them. I have had to deal with them for around 5 years to give my Omni pods for my …
If you want an example of how NOT to run a business or Customer Service, you’ve found the right place. I hope God spares you from ever having to need anything from this company because you’re going to have to fight tooth and nail to get …
Today, 8/25/2021, I received a 3 month supply of medical equipment. All 7 devices received had an expiration date of 9/30/2021!! Total cost of these items is just under $1,500. This company is trying to get rid of soon-to-be expired …
I use a CGM. I was getting supplies from Byram but they would always come late. I attempted to move over to Edgepark hoping this would resolve my issues. After placing my order and finding my order had not been filled in time before my …
Have been ordering through Edgepark for over 6 years now, and not to jinx myself but all has been pretty smoothe. The customer service people have always been helpful and orders are always processed quickly. They have been great at …
If I could give this company zero stars, I would. We have been buying our supplies from Edgepark for about 15 years because they are in our insurance plan otherwise we would’ve gone elsewhere long ago. Every time we call to get a status on …
I’ve been trying to get a prescription process through these folks for about 2 months now. Each time i speak with them i get a slightly different reason as to why it’s not being processed The representative i spoke with recently said we’ve …
If I could give Edgepark a Zero I would. Absolutely one of the worst companies I’ve ever dealt with. I placed an order on 11.25.22. for Tandem insulin pump supplies and Dexcom G6 Transmitter – sensors.. I cancelled my order 12.28.22. I will …
No success. They charged my account for supplies they hadn’t shipped and still haven’t shipped. They claim the charge of $140.40 will drop off my account but I checked with my bank and they said it was paid to Edgepark. Each customer …
NO STARS Absolutely awful place to get a breast pump. I ordered one and they sent me the wrong one. When I called they argued with me saying that I ordered the one they sent. I was also told my insurance would cover. I called several times …
BUYER BEWARE!!! I have never purchased my medical supplies from a more incompetent group of people. How Edgepark does business should be criminal and I don’t know how they stay afloat. …
DO NOT USE THIS COMPANY!!
I have used Edgepark for over 5 years and tried to get my diabetes supplies delivered every 3 months. I have not had one smooth transaction take place with …
This company has skirted around delivery of my diabetes product for over six weeks!!! Waiting for more qualifying info from my Dr. Who didn’t get the first request, so I asked them to refax the document to my Dr. (I verified they had the …
Horrible customer service. I ordered a pump through insurance. Originally they said the the date to send it out was December 07. I saw there was a hold so I resubmitted my order and it gave me a March 11th date. Due to special …
I would love to leave zero stars if possible. Currently my mom has been without a food order for a month. I’ve called them for 30 straight days and received the run around. NOBODY knows anything. Every person you talk to tells you a …
I’ve been in the hospital for almost 2 weeks. Today is when I’m suppose to order my supplies. 2 weeks ago I asked them to stop calling me daily. Every single day, EVERYDAY!! They called!!! Rude as can be. Yesterday I had a Dr in my room, …
What a mess this place is. My glucose sensors still haven’t shipped and they’ve had everything for 2 weeks. Submitted the order 3 times. I was finally able to get someone on the phone and they said they needed prior authorization from my …
This company use to be so timely and efficient, not sure what has happened with them the last couple of years but it is almost impossible to order your supplies using their online continuece care option; and every 3 months when it is time …
Just like most of the reviews already on here this place is absolutely one of the worst places I have ever had to deal with as a type 1 diabetic. They give you 90 days worth of supplies and then require you to wait 90 days before they will …
I’ve gotten a few very sweet people but the last phone call with a gal who works there was one of the snottiest people I’ve ever interacted with. She even did a half laugh at the end of the phone call. We were set up on a payment plan last …
Where is a 0 star when you need it. I’m dependent on medical supplies from this company and have to use them due to my insurance. For the past several orders my supplies have been delayed by about 3 weeks. I feel sickened every time I have …
I have been working with Edgepark for several years. I first started with a different company and the products were terrible. I was given the opportunity to try this company, they sent me samples of their items. They were so much better …
I’m ordering Dexcom supplies. Edgepark cannot be trusted. Do not attempt to make your purchase with the first person you talk to. In my case they charged more than triple my actual co pay and I had to wait three weeks to receive a credit on …
I keep getting notification I need to update my insurance . My insurance is the same as when I first started getting products from Edgepark nothing has changed. I call, tell them my member id. Was told that’s all they needed was to …
So I tried for over a year to get my sons individual accounts linked and I did everything that they told me to do and finally gave up and created two different accounts. They consistently failed to send supplies when I approved that I …
Do not use this company for medical supplies. They constantly mess up the orders. Orders don’t come on time. Also, they don’t have people who know how to process the info through your medical insurance. They tell me my daughter’s diabetic …
Terrible. I ordered an insulin pump two months ago. At first, things were going good and I was given constant updates reassuring me that the order would ship as soon as my Doctor approved the prescription and faxed his notes. Well the …
I have been pleased with Edgepark service for a number of years until the recent changes in their online ordering service. For more than a year not I am never able to log in to check an order or confirm an order without a huge amount of …
If I could give no stars I absolutely would. My sister (who is also Type 1 Diabetic) and I have always had issues with Edgepark, however, I recently had a switch in insurance due to turning 26 and it has been a PROBLEM every step of the …
One star is still too much for the hassle of dealing with this company. My insurance insists on using them, even though I have shown them a pattern of poor customer service and possible monetary fraud. I hope their prospective employees …
Their website seems to be designed to prohibit you from buying anything. It now includes a text validation feature that (upon use) disables the validation button. I cant even log in anymore. …