Long wait time as it’s such a in demand specialty, but the staff is extremely professional and helpful. It’s a shame demand outruns supply but that’s not their fault.
My appointment was at 9 had to arrive 15 min early. Waited in the waiting room for an hour and 15 min. Not an efficient place could use improvement on scheduling.
Great Dr.. But horrendous lady at front desk..I will try to find another Dr. Where I don’t have to wait 6 weeks to be seen and the lady is so rude saying we left you a message when I showed up saying they had to reschedule.
Evidently when you put Edina in your name, it allows you to be arrogant. The two women at the front desk are the worst. It’s 4:00 on November 28th and I have had enough…2 hour wait for my 85 year old mother and I’ve had to endure the abhorrent behavior of these two.
Received a referral to Dr. Richard Johnston. The office rescheduled my appointment, then I had to wait over an hour to see the doctor. My time is also valuable, so I left without seeing anyone.
I had an amazing experience 3 months ago. My referral doctor messed up my date of my appointment but the lady still got my in. Everyone was so friendly. Today 8/20 I had a follow up appointment. I called to confirm the time (they do not do …
Dr. Johnston has been the very best eye doctor. He is always worth the wait as he takes time to get to know each patient, and literally saved my husband’s eyes. We cannot be more grateful for Dr. Johnston. I’d recommend him to anyone looking for a Retina Dr.
My wife and I were devastated to learn that she had a recurrence of the detached retina Dr. Johnston repaired a few months ago. Both he and our regular ophthalmologist, Dr Scott Schafer, were very supportive, timely and comforting. She had …
The wait time is unreasonable and this office certainly could be managed better. Maybe Dr. Johnston should invest some money in a larger space, more employees and things like magazines without a 2013 date on them? Maybe complimentary coffee …
I was told to expect to spend 2hrs at the clinic prior to making appt.s so I knew that going in, and on occasion I have waited more than an hour. I would wait all day if necessary. I have a hereditary condition that caused eye damage and …
If you have the opportunity to go somewhere else, please do. The front desk was overtly condescending in a difficult situation. The facilities seem haphazard (eye test in one corner while another patient is getting an eye injection behind …
Dr. Johnston & the technicians are fantastic, However – the woman at the front desk was rude & snapped at me because I didn’t have all of my insurance cards- I don’t carry the one with the payment schedule ..I’ve shown exactly the same …
Looks very very disorganized….815 appointment and roughly 10 people are already waiting…filled out paperwork and told that they don’t take my insurance…called insurance and insurance confirmed YES they do take Fairview M….spoke to biller …
I read all reviews of ERC, and none of the negative comments (many of which were very dated) applied to my first appointment. Everyone was professional, pleasant, and efficient. The associate who took my initial scan and medical history …
Poorly managed at the front desk.
Long wait time as it’s such a in demand specialty, but the staff is extremely professional and helpful. It’s a shame demand outruns supply but that’s not their fault.
Yes, the wait at the clinic is long, but Dr. Johnston is the best retina guy around and is worth the wait.
The staff is nice, but the building does not have up to date handicap accessible equipment. It has been hard since we got here, my Mom is exhausted.
My appointment was at 9 had to arrive 15 min early. Waited in the waiting room for an hour and 15 min. Not an efficient place could use improvement on scheduling.
Great Dr.. But horrendous lady at front desk..I will try to find another Dr. Where I don’t have to wait 6 weeks to be seen and the lady is so rude saying we left you a message when I showed up saying they had to reschedule.
Evidently when you put Edina in your name, it allows you to be arrogant. The two women at the front desk are the worst. It’s 4:00 on November 28th and I have had enough…2 hour wait for my 85 year old mother and I’ve had to endure the abhorrent behavior of these two.
Received a referral to Dr. Richard Johnston. The office rescheduled my appointment, then I had to wait over an hour to see the doctor. My time is also valuable, so I left without seeing anyone.
Dr Johnston is the best! Thus the crowds. I’d expect an expert to have long wait times and quality results (improved eye sight!). …
I had an amazing experience 3 months ago. My referral doctor messed up my date of my appointment but the lady still got my in. Everyone was so friendly. Today 8/20 I had a follow up appointment. I called to confirm the time (they do not do …
Dr. Johnston has been the very best eye doctor. He is always worth the wait as he takes time to get to know each patient, and literally saved my husband’s eyes. We cannot be more grateful for Dr. Johnston. I’d recommend him to anyone looking for a Retina Dr.
My wife and I were devastated to learn that she had a recurrence of the detached retina Dr. Johnston repaired a few months ago. Both he and our regular ophthalmologist, Dr Scott Schafer, were very supportive, timely and comforting. She had …
The wait time is unreasonable and this office certainly could be managed better. Maybe Dr. Johnston should invest some money in a larger space, more employees and things like magazines without a 2013 date on them? Maybe complimentary coffee …
I was told to expect to spend 2hrs at the clinic prior to making appt.s so I knew that going in, and on occasion I have waited more than an hour. I would wait all day if necessary. I have a hereditary condition that caused eye damage and …
If you have the opportunity to go somewhere else, please do. The front desk was overtly condescending in a difficult situation. The facilities seem haphazard (eye test in one corner while another patient is getting an eye injection behind …
Dr. Johnston & the technicians are fantastic, However – the woman at the front desk was rude & snapped at me because I didn’t have all of my insurance cards- I don’t carry the one with the payment schedule ..I’ve shown exactly the same …
Looks very very disorganized….815 appointment and roughly 10 people are already waiting…filled out paperwork and told that they don’t take my insurance…called insurance and insurance confirmed YES they do take Fairview M….spoke to biller …
I read all reviews of ERC, and none of the negative comments (many of which were very dated) applied to my first appointment. Everyone was professional, pleasant, and efficient. The associate who took my initial scan and medical history …