Been a member for about 10 years OK service really mad about not being open on Saturdays if you’re not going to be open Saturday stay open late on Friday night not everybody has direct deposit
Choose this place if you want to put your money somewhere and can’t access it. They put limits on your money and then they are never open when you need to raise your limit for the day. They are closed Saturdays now……
Nothing but awful, sour interactions with these people. Probably the least effective credit union in the area, and will do nothing but waste your time.
Its a good bank don’t get me wrong but when you call they all have a bad attitude . like the one in Lancaster a girl name verma smh very bad lady ink why they still have her working is she talks to people like if we owe her something
If I could give a zero star I would…so they roll out a new system wide online banking system and I am locked out of my account. I have tried for two days to reach by phone but they don’t answer their phones. What business does that…
This place has went from being a well respected business to a dump! They have a new building in palmdale that they claim they are moving into January 2021 no February 2021 no now its MAYBE MARCH 2921 . Stop lying to your customers! UNTIL …
Horrible customer service, just needed my last 4 bank statements from a closed account. I paid the 15 dollar fee and never recieved them. I ask for a refund and they transfer me to the Branch supervisor Maria who never returned my call. Absolutely horrible.
Over all good experience. They were helpful and attentive for the most part.. the teller who was helping was somewhat unfamiliar with the type of fraud that was the situation but handled it well, but sent us through to many hoops and loops and it took way to long to get it resolved…
I rate this Institution a 5. They have always helped me when I have had questions or needed assistance at their great app. To those very sad and bad attitude people that keep complaining. Get a Life! These folks have a Phenomenal Customer Service and Very nice people.
I am sorry. A $4.95 “convenience” fee is NOT acceptable for using a *mandatory* automated service. It is NOT convenient! Not convenient to use the so called service! Not convenient to have to pay for it against my wishes! AND we have 2 …
Melvina with auto loans is incredibly helpful, professional, and quick with the loan process. The new location is very airy, modern, and clean. Everyone was very friendly.
I have been with them for many years, I will never leave them to go to anybody else, very friendly, brand new establishment, they have always been there when I needed questions answered, great customer relations.
When I came here to deal with my fathers probate matter, the tellers and even the manager appeared clueless and spent about 30 minutes figuring out what to do just to hear, sorry we cant tell you anything.
They don’t want to release my funds and I deposit a check for 1,300.00 on Monday and they said they can release my check till the 11th because I’m a new member. WTH!!! I starting not to like this bank. And I rep was giving me attitude and …
Absolutely LOVE the new Palmdale location. Gabbie was wonderful helping my husband and I download the app, set it up, and enroll us on e-statements. Gabbie has helped us in the past and always stellar service. Have been a customer since 1979.
I got a cat loan from these people some years back. All was good until I missed two months of insurance payments. They tried to charge me $2,000 for missing two months!!! I called the California Bureau of Insurance and got refunded over …
We recently joined Edwards Federal Credit Union and decided to visit in-person to ask a few questions. We had the great pleasure of meeting Sandy and she provided us with outstanding customer service. She answered all of our questions and gave us great hope for a positive relationship with this credit union. Thank you, Sandy!
I am always able to access my money through their online options. Anytime I need a financial consultation I am able to schedule one. They are very dynamic as well and no matter where I am I am able to reach them! I have never had any issues with banking at EFCU.
I’ve been with this CU for 20 years. They used to be an excellent CU but everything went downhill after they started charging service fees, eliminated Saturday hours and went to a new computer system. I wish they would go back to the old …
I’ve been a memeber for 10 years with this bank and always had great service with them. If there was ever any issues they were quickly resolved. Fast forward to the past 4 months and everything is gone to hell!!! It first started with them …
Very disappointed in this place. I had heard so many wonderful things about it that I opened a regular savings account. Trouble began last Summer when they changed to chip debit cards. I was never notified of the change and tried to use …
I have had a savings account for many years with them and as soon as I open a checking account I have had my account hacked multiple times and all I get from them is “I’m sorry” when you can finally get ahold of someone. No it is not my debit card that gets compromised, someone got my account info.
I became a member about 6 months ago, and so far, the service is outstanding! The branch itself is lovely and extremely secure! Ha ha – the front door is a little weird and takes some getting used to, but the lobby and tellers areas are …
I don’t know what happened with this credit union, I used to be able to withdraw 1600 a day, and they were open on Saturdays, I assume in an effort to “save money” I am now only able to withdraw 500 a day, which wouldn’t be a problem if …
I was with Edwards Federal Credit Union for years with a total of 4 paid off auto loans. It’s a disappointment the amount of issues I had with them and the wrongful doing of “alleged past dues” that weren’t true and ended up dinging my …
I have been banking at this establishment for many years, although I hate they moved to Palmdale, I have always had a great and courteous experience at This facility.
I used to love this bank, however the changes have made them as a bank less marketable. I have only been a member 7 years but this last year was horrible. They always have system issues. The new app although good in concept always gives me …
This is the worst bank, very rude employees. If you need your money available do not deposit here. Been a customer for several years and my payroll check get held for seven to 10 days. Worst bank I’ve dealt with. Just save yourself the trouble and go anywhere else!
I went in to get a new debit card (mine was just cancelled due to suspicious activity) and update my last name because I just recently got married. First, their “card machine” was not working so I couldn’t get a new debit card. They could …
I was a happy n satisfied customer since 1997. Not anymore. The new palmdale bank has Longer Lines, Slower Tellers, Less Parking, No Easy fwy Access, No Drive-thru Banking… So Frustrating and Disappointing. J
Wow, reading through these reviews I feel like I should write something different lol. I’ve been a member going on a year now. So far it’s been a pleasant experience. My reason for choosing this bank is I wanted to get a Personal Line of …
I have held an account at this credit union for years and I am always asking myself WHY? My most recent experience with them is having the credit union shut down my debit card on the friday before a three day weekend and being out of town …
Seriously just downright terrible. I cant ever get there online system to work so I keep going back inside the bank and they keep telling me to just sign up and login in. You cant… ive tried so many times. The only registration is bulsht. …
It’s difficult to access your funds. My daughter moved her account to Chase after the held her check from a well known entity in the Av, for 21 days. 21 days without her payroll check. I hate that they moved and my only choice is to drive …
Never can get anything to go smoothly here always has some rule or some way of saying sorry we can’t do something. I honestly think the people here are trained to say sorry just because they don’t know how to do the task. Like I’ve had to …
I dislike the new location. Now, I am driving 46 miles to do banking. At $6 a gallon, they are costing me money. Was a survey of customers needs done when considering the new location? Nope…
When I first opened a credit card account, I enjoyed a huge improvement on my interest rate. Later, I purchased a vehicle with their loan program and got a great interest rate again. A special thanks to Yvonne, who has personally been …
Be aware that if you join with Edwards, you have to jump through a lot of hoops to even get helped on an issue. I called the fraudulent detection line about my blocked debit card twice now and the first representative told me to call the …
February 2021. Edwards Federal Credit Union in West Palmdale on 10th Street Avenue West. Is not open yet. But it will be. And this will be the first review for this location. The address here will be 39963 10th Street West Palmdale California 93551
Terrible Bank. Bad customer practices BEWARE. dont hold enough money in either account, thats a FEE. dont have enough fund and an auto-draft transaction takes place, $29 a transaction. So a company makes multiple auto-draft attempt within a …
When I opened an account with them less than 1 year ago,I thought they were great, but later, I realized they are the worst financial institution. They want to charge you for your own money, to transfer it, and yet their interest rate is …
Great location
Horibble customer service
Great Customer Service
I am very happy
fantastic bunch of folks to deal with!!!
They’ll nickle and done you too death
It’s an ok bank. … just ok
Nice workers and welcoming center
Their ATM rob us with $600 🙁
These folks are great, financed a car with them, always great to deal with.
Zero communication zero, no access to my account cause they dont answer phones! Terrible bank!
With all of their website and app changes, they’ve made it almost impossible to login; then when I call for help, no one answers the phone!
Never had an issue. Overall satisfied to continue banking here
Worst bank EVER! Wish I’d read reviews first.
My family had banked with Edwards FCU for over 20 years. What a joke they turned out to be!
Been a member for about 10 years OK service really mad about not being open on Saturdays if you’re not going to be open Saturday stay open late on Friday night not everybody has direct deposit
Awesome service. Helped me in so many ways. Account balances are always accurate. Never had any issues.
This bank showed me such unprofessionalism and they don’t care about their customers at all. I would advise others to bank elsewhere.
Choose this place if you want to put your money somewhere and can’t access it. They put limits on your money and then they are never open when you need to raise your limit for the day. They are closed Saturdays now……
Nothing but awful, sour interactions with these people. Probably the least effective credit union in the area, and will do nothing but waste your time.
I have been calling 4 days non stop,
Been put on a hold loop
and left my call back number many times …
Dont bank here! They used to be wonderful but now are complete scam artists. Try to find a bank elsewhere!
Its a good bank don’t get me wrong but when you call they all have a bad attitude . like the one in Lancaster a girl name verma smh very bad lady ink why they still have her working is she talks to people like if we owe her something
Always had good customer service with this bank even when it was in Lancaster .
If I could give a zero star I would…so they roll out a new system wide online banking system and I am locked out of my account. I have tried for two days to reach by phone but they don’t answer their phones. What business does that…
This place has went from being a well respected business to a dump! They have a new building in palmdale that they claim they are moving into January 2021 no February 2021 no now its MAYBE MARCH 2921 . Stop lying to your customers! UNTIL …
DO NOT PUT YOUR IN THIS CREDIT UNION. They will rip you off
Horrible customer service, just needed my last 4 bank statements from a closed account. I paid the 15 dollar fee and never recieved them. I ask for a refund and they transfer me to the Branch supervisor Maria who never returned my call. Absolutely horrible.
Over all good experience. They were helpful and attentive for the most part.. the teller who was helping was somewhat unfamiliar with the type of fraud that was the situation but handled it well, but sent us through to many hoops and loops and it took way to long to get it resolved…
I rate this Institution a 5. They have always helped me when I have had questions or needed assistance at their great app. To those very sad and bad attitude people that keep complaining. Get a Life! These folks have a Phenomenal Customer Service and Very nice people.
I am sorry. A $4.95 “convenience” fee is NOT acceptable for using a *mandatory* automated service. It is NOT convenient! Not convenient to use the so called service! Not convenient to have to pay for it against my wishes! AND we have 2 …
Refinance my motorcycle with a very low APR and refinance my Camaro they give good prices and friendly staff
This has been one of the worst banking experiences I’ve had.
Melvina with auto loans is incredibly helpful, professional, and quick with the loan process. The new location is very airy, modern, and clean. Everyone was very friendly.
I have been with them for many years, I will never leave them to go to anybody else, very friendly, brand new establishment, they have always been there when I needed questions answered, great customer relations.
When I came here to deal with my fathers probate matter, the tellers and even the manager appeared clueless and spent about 30 minutes figuring out what to do just to hear, sorry we cant tell you anything.
They don’t want to release my funds and I deposit a check for 1,300.00 on Monday and they said they can release my check till the 11th because I’m a new member. WTH!!! I starting not to like this bank. And I rep was giving me attitude and …
Absolutely LOVE the new Palmdale location. Gabbie was wonderful helping my husband and I download the app, set it up, and enroll us on e-statements. Gabbie has helped us in the past and always stellar service. Have been a customer since 1979.
If I could give zero stars I would:
For some unknown reason EFCU decided to change account numbers without prior …
I got a cat loan from these people some years back. All was good until I missed two months of insurance payments. They tried to charge me $2,000 for missing two months!!! I called the California Bureau of Insurance and got refunded over …
We recently joined Edwards Federal Credit Union and decided to visit in-person to ask a few questions. We had the great pleasure of meeting Sandy and she provided us with outstanding customer service. She answered all of our questions and gave us great hope for a positive relationship with this credit union. Thank you, Sandy!
I am always able to access my money through their online options. Anytime I need a financial consultation I am able to schedule one. They are very dynamic as well and no matter where I am I am able to reach them! I have never had any issues with banking at EFCU.
NO One Answers the Phone!!
This is the worst place ever, yesterday I went in because no one would answer …
I’ve been with this CU for 20 years. They used to be an excellent CU but everything went downhill after they started charging service fees, eliminated Saturday hours and went to a new computer system. I wish they would go back to the old …
I’ve been a memeber for 10 years with this bank and always had great service with them. If there was ever any issues they were quickly resolved. Fast forward to the past 4 months and everything is gone to hell!!! It first started with them …
Very disappointed in this place. I had heard so many wonderful things about it that I opened a regular savings account. Trouble began last Summer when they changed to chip debit cards. I was never notified of the change and tried to use …
I have been trying for 45 minutes to reach an Edwards bank rep for information on opening an account with them. Only recordi
I have had a savings account for many years with them and as soon as I open a checking account I have had my account hacked multiple times and all I get from them is “I’m sorry” when you can finally get ahold of someone. No it is not my debit card that gets compromised, someone got my account info.
I became a member about 6 months ago, and so far, the service is outstanding! The branch itself is lovely and extremely secure! Ha ha – the front door is a little weird and takes some getting used to, but the lobby and tellers areas are …
I don’t know what happened with this credit union, I used to be able to withdraw 1600 a day, and they were open on Saturdays, I assume in an effort to “save money” I am now only able to withdraw 500 a day, which wouldn’t be a problem if …
I was with Edwards Federal Credit Union for years with a total of 4 paid off auto loans. It’s a disappointment the amount of issues I had with them and the wrongful doing of “alleged past dues” that weren’t true and ended up dinging my …
I have been banking at this establishment for many years, although I hate they moved to Palmdale, I have always had a great and courteous experience at This facility.
I used to love this bank, however the changes have made them as a bank less marketable. I have only been a member 7 years but this last year was horrible. They always have system issues. The new app although good in concept always gives me …
This is the worst bank, very rude employees. If you need your money available do not deposit here. Been a customer for several years and my payroll check get held for seven to 10 days. Worst bank I’ve dealt with. Just save yourself the trouble and go anywhere else!
Step in the wrong direction!
Debit/Credit Cards: …
If they had negative for stars.
joined Edwards January 2020,
So far this is the worst bank I have ever had and I had thought chase had sent …
I went in to get a new debit card (mine was just cancelled due to suspicious activity) and update my last name because I just recently got married. First, their “card machine” was not working so I couldn’t get a new debit card. They could …
I was a happy n satisfied customer since 1997. Not anymore. The new palmdale bank has Longer Lines, Slower Tellers, Less Parking, No Easy fwy Access, No Drive-thru Banking… So Frustrating and Disappointing. J
Wow, reading through these reviews I feel like I should write something different lol. I’ve been a member going on a year now. So far it’s been a pleasant experience. My reason for choosing this bank is I wanted to get a Personal Line of …
I have held an account at this credit union for years and I am always asking myself WHY? My most recent experience with them is having the credit union shut down my debit card on the friday before a three day weekend and being out of town …
Seriously just downright terrible. I cant ever get there online system to work so I keep going back inside the bank and they keep telling me to just sign up and login in. You cant… ive tried so many times. The only registration is bulsht. …
It’s difficult to access your funds. My daughter moved her account to Chase after the held her check from a well known entity in the Av, for 21 days. 21 days without her payroll check. I hate that they moved and my only choice is to drive …
Never can get anything to go smoothly here always has some rule or some way of saying sorry we can’t do something. I honestly think the people here are trained to say sorry just because they don’t know how to do the task. Like I’ve had to …
I dislike the new location. Now, I am driving 46 miles to do banking. At $6 a gallon, they are costing me money. Was a survey of customers needs done when considering the new location? Nope…
When I first opened a credit card account, I enjoyed a huge improvement on my interest rate. Later, I purchased a vehicle with their loan program and got a great interest rate again. A special thanks to Yvonne, who has personally been …
Be aware that if you join with Edwards, you have to jump through a lot of hoops to even get helped on an issue. I called the fraudulent detection line about my blocked debit card twice now and the first representative told me to call the …
February 2021. Edwards Federal Credit Union in West Palmdale on 10th Street Avenue West. Is not open yet. But it will be. And this will be the first review for this location. The address here will be 39963 10th Street West Palmdale California 93551
Terrible Bank. Bad customer practices BEWARE. dont hold enough money in either account, thats a FEE. dont have enough fund and an auto-draft transaction takes place, $29 a transaction. So a company makes multiple auto-draft attempt within a …
When I opened an account with them less than 1 year ago,I thought they were great, but later, I realized they are the worst financial institution. They want to charge you for your own money, to transfer it, and yet their interest rate is …