Eglin Federal Credit Union, located in Fort Walton Beach, Fla., is a nonprofit, member-owned financial institution primarily servicing Eglin Air Force Base, Hurlburt Field and associated contractors.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
| Friday | 9AM to 5PM |
838 Eglin Pkwy NE, Fort Walton Beach, FL 32547
Excellent
A great bank to have
Excellent customer service!
Not a hometown bank at all……
SUPER slow, has unrealistic policies.
Worst bank in the area
Not really military friendly.
Very friendly and efficient… Thank you!
Just started banking here and not disappointed.
Always have good customer service
Always very gracious to me, and helpful. Thank you
Decent bank. But no Saturday hours.
Great bank, excellent financial services.
Our families are switching to Navy FCU.
Great customer service! The staff are very helpful, informative, and friendly!
Best regional bank around.
Horrible customer service
Been with them 20 years and never had a problem.
Thomas was abrupt and rude. Otherwise, the credit union is typically friendly and helpful.
No extra fees and they work extremely well with people. Very understanding bank and very personal. Absolutely awesome!
They will close your accounts with no notice (checking) make it impossible to access your money if your not local loan options are not good and no capability for external transfers
Terrible customer service. You will feel like a number. Mobile app is always down with no support. Good luck checking transactions.
Need additional tellers at the drive through. Competent and friendly ones would be nice too. Worst customer service and banking experience repeatedly.
Great loan rates, service, and people. They’ve helped me when times were tough. Been banking here for 15 years and love it!
They’re absolutely horrible to work with.
I have not had one negative experience since using either of the branches. Always had friendly, helpful, and professionalism from staffs.
Fix your atm!!!! Almost couldn’t get my card back because your atm screen couldn’t register what I was pressing. I see why someone punched it….
Not going to go into the whole story here. EFCU made a substantial mistake with a beneficiary distribution; this mistake was very costly (not to EFCU, to the person that was supposed to receive the funds). EFCU was kind enough to apologize …
Excellent credit union! They have incredible rates on new and used cars as well as all other types of loans. It’s a pleasure working with them.
I love EFCU but this is my least favorite branch. The employees are slow and seem to lack the customer service skills that employees of other locations. The parking lot is poorly designed and difficult to get in and out of.
They are terrific UNLESS you by chance have a bad life experience and need help in adjusting making payments. I am NOT talking about defaulting or changing a loan agreement btw. Their attitude totally changes towards you with a …
Tellers are Very nice. Really busy at the lunch hour especially since the drive thru is the only option right now due to covid. 4 lanes moving cars thru however so we really didnt wait long.
I will be removing my money from this account after having an account here for 12+ years. Tracy who is a supervisor on two different occasions lied to me directly telling me she would unblock countries I requested. I am not happy with Eglin withholding my money and will never use this bank ever again.
Heather is AMAZING!! Sorry we were those people that came in at 4:30 PM on a Friday to open an account!
Emergency Card Services Suck!
I was in Detroit, MI and was pick pocketed. I called the bank Friday night and …
I’ve got to meet the so-called “vice president of something”, named Kim Nauta, at the 5th floor in main EFCU building by Shalimar. Their department made some mistakes on my account, so basically had to find out myself and demanded to speak …
Stuck up click that runs this operation. They have their own rules .
If you want customer service and a nice friendly Bank this place is definitely not the place you need to go. The last couple times I’ve been in there I’ve been mistreated to the point that I am closing out my account that I’ve had since 1998. THIS IS THE WORST BANK EVER.
Customer Service especialky with Angela Langford, was great it was 5minutes before closing, and she went above and beyond to help me open an account on a friday, most banks would have turned you away, also my teller a few weeks later took …
Had them for years. Great for loans. Reletively friendly. Had an unfortunate experiance with some bill payer thing they offer. I was told it was cenceled years ago and it wasnt. Found out I was being charged $5 a month for 6 years for …
STAY AWAY! Their banking “services” will mysteriously crash and stop working, leaving you without a way to pay for gas, food, or generally stuck out in the cold. Then while their systems are down they will bounce all your transactions and …
Be careful with this bank. Been banking through them for over a decade, never had so many issues until now. Now, they will rob you blind. I heard Regions is good. I’m going to try them. Hopefully they wont rob me like this bank did. God awful experience.
Had to wait wait 39 minutes for a counselor and manager for one simple transaction. Their customer service, in the background, needs improvement. Cut the wait time.
I will be removing my business from this bank after 20 or 21 years of being a member. The story is very long so I will shorten it up. I called them yesterday and after the conversation ended the employee didn’t hang up the phone so I could …
Banking is pretty good people are friendly. However, I have never seen a bank with ATMs that consistently never work. Every time I try to use one of Eglins ATMs it freezes up. Not just recently, nearly Everytime I’ve used one in the area over the last year….. Anyone ever gonna bring attention to this?
Should’ve got a loan with EFCU for our first home. Ann and Nikita was great. Prompt with our documents, filled us in with everything going on. Very proffesional and friendly. Buying a house isn’t an easy process, but they sure did an awesome job. Thanks again Ann and Nikita!!
There customer service is rude and not very helpful.i was looking for help to resolve an online banking problem and the lady hung up on me after saying she couldent help me. There account are taking up to three days to show activity. I …
Worst bank I have every done business with. True bankers hours. Monday through Friday and nothing else. Had issues of multiple charges of same purchase and cards services can’t do anything. Will be closing accounts with them come Monday
The best person helped me out today with my card and his name is Lynwood Fann he was so kind and so positive and relatable and just had the best energy and he was so helpful.💕 …
I had been banking with EFCU since 2012. I wanted to refinance my car and they denied me. Went straight to Navy Federal Credit Union and they did it and I didn’t even have an account with them. Needless to say I know longer bank with Eglin. Navy Federal all the way.
Poor customer service. I’ve made several complaints about their Bill Payer Service and was basically told, “not our problem” as they are contracted out. Really? You hired them!
I have never had more trouble with any other bank. When I medically retired out of the Air Force, there was an error DFAS and I did not get my full retirement. I started to fall behind on bills. After falling behind on a my truck payment 15 …
the app & online banking never work. i don’t get it. fix your ish. not everyone has time or resources to check their accounts in person. why even offer it if it’s not going to be maintained well?
I have had this account for over 10 years and have tried to give them the benefit of the doubt, but I constantly have security issues and fraudulent charges on my card. So I have to consistently cancel my card, request a new, process …
They held our tax return for a few days. Tried to wire it to our new bank and we have been waiting over a week. All they keep saying is you will have to wait 24 to 48 hours. We have been more than patient and still nothing. Just want to close the account.
I used to love this bank but I’m beginning to hate it. Some people here are great to deal with and others not so much. At the moment, I’ve been getting mixed messages about a loan that supposed to be processing through this bank. They blame …
Tammy was awesome to work with! We had some difficulties (to no fault of hers) with refinancing my car loan, but she was great in getting everything done as quickly & painlessly as possible for us. She really took the headache out of everything. Thanks Tammy 🙂 …
I started using the mobile deposit service. Before moving to Florida, I had chase bank, which I absolutely LOVED but it was super inconvenient since there was not any branches to go to if I had an issue. So we switched to Eglin FCU. Chase …
We moved to the local area due to military orders, and out of nowhere they closed our account out without ANY letter, or email notifying us. Do NOT open an account with them. They also don’t do external transfers without it being a WIRE …
Thank you to Riley B. for making my experience smooth and easy with opening an account and getting an auto loan. 30 minutes and I was out the door with a rate significantly lower than I could find anywhere else.
I’ve been banking here for at least 10 years. I called to discuss two strange (hidden) fees and was bounced from one agitated representative to another.
The first consistently interrupted me before pushing my call to someone else. …
This bank is horrible. There customer service is non existent. We called for a fraud claim and they blamed us. The merchant was a scam. Admitted it was a scam. We proved to the bank proof. And they have done nothing. 240.00 stolen out of …
Terrible hidden fees for a credit union. Inactive account fees, overdraft fees (when I did not initiate the draft) and you can only reach them over the phone, during their limited hours. Their mobile app is non-functional for anything …
Truly the worst bank I’ve ever had to deal with. I’m closing my account that I’ve had since I was a teenager due to the lack of care for their account members. Worst customer service I’ve ever had and called them for an issue and they said …
Have had an account account for years stop In at this location about 3 times a month have always had great service a little busy right when they open usually a line but fantastic bank. Beats boa by a long shot.
First rate service even from afar. I have been a member for about 10 years now and have used them for over 10 car loans, savings accounts, etc. I live out of state but have stayed an active member because the service is amazing, personal, …
Started account before my child was born to give to her at age 18. Every year 1-3x, I have , mysterious charges appear $100-338 at a time. I do not use her account to shop online. I mainly use it to pay daycare. The paperwork and time it …
Banked with several credit unions over a few decades and Eglin FCU is at the bottom. Probably ok if you’re in the military stationed here but certainly not if you’re a native resident who’s self-employed.
So my wife and I went in the credit union on Friday at 230pm to get a few things done to my wife’s account. I was fully expecting to be told and come back Monday – however the first of two issues was taken care of in minutes by a young …
Just moved to FWB and decided to open an account with EFCU. After applying for a small personal loan and being denied. I will be finding another bank to be with. No point in letting a CU hold onto my money if they’re not able to give their members loans when needed. Thanks, but no thanks.
I have been with the bank for some time. I took out a secured loan to build my relationship planned to open a cc a year later. With a pretty good credit score and past late payments over 5 years old (not with efcu) I was confident I’d get …
I just applied for a $3000 loan and was denied. I needed to pay some attorneys fees because I am going through a divorce. I just sold my marital home and paid off over $110,000 worth of debt in the past two months. My credit is terrible …