Sunday
Open 24 hours
Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours
Terrible place!!!! Do not go here!! A few nice nurses but most are horrible. Doctors are the worst!! I know as I’ve spent months in this place with my dad.
ThankYou ALL for taking such good care of me yesterday first Al who checked me in so sweet then Nurse Gordon then Dr Apel . Thanks for all your help yesterday as I was very scared off to see specialist next week for my finger wanted you all to know how grateful I am for all of you 🙌💜Patricia …
RUDE RUDE RUDE …. SWITCHBOARD AND SCHEDULERS “ladies” they hang up on patient, scheduler does not return the phone calls, for the whole week trying to reschedule appointment, leaving phone messages … no where to go except: find other cardiolog… GOOD LUCK TO ME!
Great nursing staff, took one star away for one rude doctor, but you get one rotten apple every where. Excellent care and very modern, would really recommend the hospital.
Tests wait for at least 2 weeks as outpatient. As inpatient I’m waiting for every step. People to transport and reading tests. It’s a horrible hospital!
While the people there are very nice, proper diagnosis of an ailment is not their specialty. They don’t have all the answers because a specialist may be necessary to determine the problem.
Greed greed greed! Their number 1 goal is not patient care but how much can they can get from the patient or from the patient’s insurance company. Incompetent emergency doctors, have no clue, stupid and lazy!
I had an appointment to see a doctor. When I showed up, they had no record of the appointment even though I had a card with the appointment written on it. They did nothing to get me in to see the doctor and only offered me an appointment …
The nurses were very nice to us…thank you so much to the nurse inside the ER who assist me and checked me and gave some advice for nausea and vomiting …she’s very kind … I forgot to ask her name… Nov. 21,2016
This hospital has to be one of the best ever! Its beautiful outside and inside and from the triage nurse, to the ER nurse, to ER Dr, to surgeon, and floor nurses this has to be praised for their level of care!
Appalling care. A family member was diagnosed with a new heart condition and was discharge without any of the new cardiac medications. She was rehospitalized within 3 days for the same issue. No coordination of care or discharge planning.
I was still in the emergency room about a year ago and the CT scan technician who does the MRI and CT scan went into my room and removed $1,000 from me and cash I contacted the hospital public relations person Kevin who never has ever call …
The team at EMC PT is top notch. Ken was excellent! A professional at the highest level. I am better today and know how to manage my pain without medications! Jordan provided first class customer service and worked with my schedule! Thank you both!
1. The hospital is set up to allow for a loophole to charge you for your insurance co-payment twice FYI. Aside from that, you can go in twice for the same procedure and get billed over $1000 difference depending on the mood of the …
From the moment I walked into their Emergency room, I knew that I would be diagnosed correctly and cared for. Everyone treated me so sweet. I thank God for this hospital!
Mother was there had a small bowel obstruction and came home with bloated stomach and weezing her copd that hadn’t been s issue for 2 years now she’s on oxygen and several inhalers you go in to a hospital to get better not to come home in worse condition than you arrived
They took my blood pressure and it was 200/128 and I was told to sit in the lobby and wait 4 hours later I went to the back my nurse Jeffrey was rude and so was Dr. Farren and when I was discharged I was told not to go back. Well 🖕you too …
I have been admitted to the Eisenhower Medical Center via their Emergency Room about 5 times over the last 10 years and ALWAYS have received fast, efficient and friendly care. …
Always a pleasant experience even for medical treatment. I appreciate the strict adherence to Covid-19 restrictions and keeping employees and the public safe.
Is it really procedure or protocol to call someone to the back and have them sit on a bed in the hallway right by the nurses station? Like no privacy at all when speaking to a nurse about what is wrong or why i am here. Very unprofessional
Went to ER on 2/11 in sever pain. Waited in ER waiting area for 8hrs before I was taken to the back to see a doctor. I was in so much pain that other patients in waiting area were angry at staff and offered to let me go ahead of them. Obama Care a f### the health system.
Came here for an emergency. Ended up leaving ama because it took 3 hours for an x ray and to draw labs. Ended up with a bill for 600 bucks. EMC LIED about not having my insurance information. Now I’m stuck with a bill. What do you guys do? besides count my money.
How can you run a hospital without a functioning CT machine! You prolong my family members medical treatmet due to broken CT machine! Where’s your backup plan most hospitals bring in mobile CT trailers. Instead you cause my family member more pain and suffering! Shame on you Eisenhower Hospital!
They are amazing people. They do all they can for your fast recovery. They all are very professionals at what they do. Also you don’t have to wait to be seen. They are friendly and they make you feel like you part of there family. Everyone is great since the time you make an appointment until you leave the place.
Had an accident and split my arm in 2. Palo verde hospital put a splint under it and that it might might possibly eventually heal. I went to Eisenhower and they put in a plate.a all better now.
You can tell the staff is overwhelmed and over the covid stuff. I just hope we can get back to normal so this place can get it’s five star. Cause great people work here.
The pain management there I wouldn’t send my dog there 5% lidocaine big deal that really helps the pain thank you doctor for doing such a terrible job and you know who you are
Emergency room is horrible. No Neurologist in house. Was visiting from outta state, was having a MS flare up all they did was give me a EKG and took some blood. Still haven’t seen a ER doctor and still waiting!!!
My Mom, herself a pediatrician, died due to an overdose of Coumadin (a common blood thinner) prescribed by an Eisenhower doctor. A second Eisenhower doctor failed to recheck her elevated INR (a test of blood thinner level) leading to the …
My father was admitted to the hospital from the er with internal bleeding every nurse that came in contact with my father was amazing. He had a really bad experience in dialysis but the nurses were awesome. Thank you so much for your help
I’m kinda biased because I work here. However I love how connected the entire system is. Your doctor (if they are affiliated with Eisenhower health) can look up ER records, test records, hospital records, etc. Anywhere in the network. Plus the E365 is a valuable membership to have. Especially for locals
We are been in this hospital for the last couple days, and we didn’t receive other than just tender love and the best service from the staff. My baby daughter was diagnosed with pneumonia caused by influenza virus, they have been taking …
Very excellent service at EMC, respectful staff and great employees. I want to give a huge thank you to BSN RN Kevin and C- RN Natalie they were both so amazing, on task and very helpful. Five stars for them two very genuine at what they do and so respectfull you two are so amazing:)
My mom was here at Eisenhower for her wund care and Eisenhower staff took so much care of her ♡ we felt like family here thank you all so much for helping my mom feel like home and helping her with everything and answering all our …
Emergency room has the longest wait times. People are waiting over 5 hours before they even taken back. There has to be a better way for people to get care. Just watched a lady throw up for over an hour before they did anything.
Spent over 12 hours trying to receive care and ultimately received none left and went to desert regional and they told me that I had a severe muscle dysfunction to the point where I could end up losing my thigh and I just want to know why …
I had the pleasure of encountering one doctor (nick), four nurse’s (marina,victoria,Rafael,erica) and a gentleman who took my medical information (anthony). All staff where awesome, polite, caring and just all around nice people. Im very happy with my experience.
I entered EEC at 5:00 pm. I sat until 11:00 ,No triage , no water, no concern. At 12:00 urine and blood test. I sat with the same group of people all that time. No one had any tests or assistance. The room is reminiscent of a third …
This place is disgusting….the ER is a mess…disorganized. People waiting over 8 hours to be seen. I work for a hospital myself, this is an embarrassment.
To Eisenhower Hospital CEO –
Nurse Kim Marrion-Monahan who represents Eisenhower Hospital according to her Facebook posts offensively wrote a one star review on my business page today …
Debbie (at the switchboard) was SO RUDE it was disgusting. Simply called them back after missing a call. And this Old crabby hates her life lady answers and raises her voice to me because i didn’t know exact test needed to be done (because …
OMG. Just TRY to schedule a CT scan with them. NO live person answers the phone there. Do they not have money for a scheduling staff? Do they need me to pitch in to pay to hire one? If you are used to Cedars, or Huntington in Los Angeles, …
Horrible, I take my son in his face is swollen I’m worried about his lungs. He has a nut allergy and they put us in the waiting room. Face swollen and all.
Worst emergency room possible. My 4 year old daughter complained about her ear hurting and we went to the emergency room….we waited AN HOUR AND A HALF. no one was being tended too… 4 yr old is screaming in pain and no one can help? This place is where people go to die. Stay away!
I am a Disabled Veteran and VA is my primary pay for health care. Everytime I go to Eisenhower my billing is never done correctly and I have Collection’s action put on my Credit report. Then I have to dispute make 87 phone calls to hspital …
Aweful service from the Drs. If u dont have money or ur not well of they treat u like nothing or like u there for drugs. I have lupus n fibromialgia n severe Rheumatoid arthritis and chronic pain. N they want to give me percocets or …
I have been a patient at EMC twice. Once in August, 2010 under the care of many Drs. but first and foremost Dr. Hassan K Bencheqroun, who was the most wonderful Dr. I have ever encountered. Although he threw all my supplements away …
My grandma had to be sent to the Hospital via the ambulance, she cried for help (she needed to pee and she was on the hospital bed) No doctor came to help. She cried and yelled for help and all the doctors passed through her door without …
They don’t call this place “Eisendollar” for no reason. If you do not have insurance, or have state Medi-Cal, DON’T COME HERE! They don’t give to craps about you, and only care about making money. …
My sister went to the ER with severe abdominal pain, was sent home with pain medication. A week later she went to Desert Regional Medical Center in severe excruciating abdominal pain, she has uterine cancer metastasized into her lungs. My …
5 star experience in the ER on Saturday 11/12/2016. Dr. Romness did a perfect job of diagnosing and treating my heart flutter. Then needed to go to the Cardiologist on duty, Dr. Vuthoori. He also did an excellent job. Was in the hospital for 2 full days, and the nursing staff also gets 5 stars for extremely competent care.
Place is horrible the gastroenterology clinic lost my medical records not once but twice and I have serious illness after 5 months still my doctor had not received them the office manager is beyound incompetent thankfully I found another …
Recently visit the ER and the moment I walked thru the doors I was amazed at the excellent and professional service I received. I had been concerned, because I was having some symptoms and concerned related to my heart. Immediately was …
I had the best stay here the nurses were the best I could ever have they took me right in once I got to the emergency room got admitted was there for 3 days had my own room hubby was able to stay the night with me. I didn’t want to go home that’s how well I was treated there thank you to all the nurses that didn’t get annoyed…
I was in ER the durty place, dirty needle on the floor. They should closed and start from one. When is Hospital means clean and be proud to work
In there . Is embarrassing to the Eisenhower president 😳 …
Terrible service… Rude behavior toward patients… I was there 9:00am untill2:00pm. Just for fever.
Arten giving my daughter ipobrophine, the fever was gone at the first 45 …
Their favorite saying, “You are next in line!” 3 hours later and 25 patients go in!!!! Damnnnn you really need to step. If you can’t handle the volume then don’t be open!! If you can avoid this place do so! Go to another hospital! Trust me Eisenhower would let you die in the waiting room!
Amazing facility!!! Amazing Staff!!!!! Being a Type 1 Diabetic with Heart Issues I’ve been in many hospitals. Eisenhower is the Best!!! Thank you to everyone involved at Eisenhower!!!
Recently I had to visit the emergency room Eisenhower medical center upsetting to say the least two hour wait before we could see if medical physician
My grandson fell and cut his inner lip two hour wait unbelievable 5 hours later and still here waiting.
ER is so slow. Lab lady was amazing and fast but it stopped there. I have been waiting for 5 hours to get care. I almost want to leave and go to JFK. BSN/RN said I was low priority… literally!! I am ill and upset..
This is a fake hospital all the way around. They are not interested in helping people they are interested in conning rich people out of money to build and build on their property to make it as high end looking as possible. They continue to …
Very rude patient check in lady not answering professional
I used to work for a hospital this so out of Control hospital
Especially checking in was the worse nightmare …
Thank you for taking all Kaiser patients now. Desert regional was a nightmare. I’m glad Kaiser terminated the contract with Desert. Now I feel like I can get the quality care I’ve been seeking.
I’m sure it is the best hospital for wealthy retirees, not so much for minorities on a Medicare advantage plan. Never mind that I worked there over a decade as a housekeeper that worked hard and never complained. Guess you figured we …
This medical network don’t deserve a rating. I just received a letter from my primary care doctor that he will no longer be my P.C because I fail to keep 2 appointments. This is in the middle of two diagnosis one for my bladder that I …
I came in to the hospital at around midnight with a horrible pain on my lower right side of stomach, I waited about 5 hours if not more to be seen. How in the world is this an emergency room if one must wait 5 hours to be seen.
I’ll be totally honest if you don’t have insurance don’t go here. If you are dying 100%, have insurance and have no other option then ok. Otherwise stay away from this hospital. Go to an open clinic which will break down what you will be …
STAY AWAY!!! these people will bill 10 times as much as anyone else. It’s happened twice on 2 different procedures . Both procedures are 1500 anywhere else and they hit me for 10000. If you put up a fight they will discount it, maybe. Let …
AWFUL service at Emergancy room. Brought my friends grandma who had a bad fall and broke both hands with a 10 on the pain scale and Waited an hour to fill out paper work, after finally being brought back and having vital signs taken which …
Goodmorning Eisenhower staff, great job!!! Today my daughter woke up hungry and with a smile. To the doctors and the nurses, thank you all for your manner. I do not remember any names, but you know who you are. However, i hope not to see you anytime soon. Have a great day
Had a knee Replacement three years ago at Eisenhower and everyone was so caring and attentive! I will be getting a procedure on my other knee. I have no worries or hesitations, as a matter a fact, I am looking forward to the procedure. My Doctor was excellent ( Dr. G.Desantis DO) I would recommend him to anybody. E.G.
Every time I call the North Palm Desert location where my physician is located it ALWAYS goes to voicemail. I leave messages to return my call and they never call back. This has been going on for quite a while and I’m getting very frustrated.
Amazing hospital, surgery, nurses and supporting staff. From the point I entered the facility customer service and care was at the forefront. Every department was top notch. Especially during Covid-19 I felted protected. …
I had to go to the emergency dept at this hospital today and could not be more impressed with the professional and efficient manner that is being displayed from everyone from kind volunteers to the nurses and doctors. Great job making a not so pleasant experience be as good as possible!
This happened to family members not once, but twice at the ER. (We have a great Insurance coverage, BTW).
First: my 3 months granddaughter with a very high fiver. They gave to her the …
I had awful experience at eisenhower during my stay at Eisenhower Medical center. Some of the nurses were very nice some were mean ,just downright mean and unprofessional. They were trying to put a very painfuk medicine through my IV . …
Eisenhower Health is not only a great place to work. It is an amazing opportunity to make an intangible impact on the lives of extraordinary patients. The enrichment of the culture is definitely of a different caliber. I would absolutely …
My mother was admitted to the Emergency room with “the worst headache she ever had” and “seeing double” and “neck pain” and they had her sit in the er waiting room for 5 hours… until a CT scan was done where she was diagnosed with …
Don’t work there because if you complain they will move you to make you quit I told them a had a disability and they really do anything to help me I told Human Resources she look at me and said so are you quitting!!!! So now am getting legal advise.
Staff was not gentle or caring when moving our family member during a routine procedure. He experienced alot of pain when they moved him and he was ignored when he told them to be careful. Desert Regional Medical Center has performed the …
FRAUDSTERS. I saw Dr. James Conti (Gastroenterologist at Eisenhower Health in Rancho Mirage, CA) for less than 20 minutes. I paid $ 245,–, as that was the fee for a 20 minutes consultation. 2 weeks later they sent me a bill claiming the …
World class healthcare. Excellent, thorough and professional doctors. Kind and caring nurse staff. Even the food is delicious! Feel confident going to Eisenhower Medical Center. One caveat: the billing department is clueless. The don’t know …
This place is absolutely horrible!!!!! Staff is rude!! Place is filthy!!! A woman slipped in another mans throw up that had been there for hours!!! Almost broke her leg! I was there for seven hours for a pain in my side asked what was going …
My wife works for Eisenhower Hospital and I have had three major surgeries there. It is absolutely the best of the best in all catagories. Maybe someday I can join my wife as an employee of this wonderful Hospital serving quality needs of so many. Top Notch👍🏻 …
Would rate less if possible. They had me wait in the size of a bathroom with four other patients with paper-thin dividers no privacy whatsoever for over 3 hours. went in because my feet are swollen I couldn’t walk I had blisters all over …
Worst ER experience. I have currently been waiting for over 8 hours for someone to see my wife who is having complications with her pregnancy. When I asked when we could see someone I was told “well it’s busy” from the staff. …
Over the last 20 years we have been using EMC. They have saved our lives several times over the years. The doctors and all staff have been excellent and very concerned and attentive to each patient. I cannot say enough good things for this 5 star health care facility.
My Mother was in for an impacted broken femur neck and they performed surgery right away. The surgery was wonderful but they failed to reset her also broken right wrist and a broken pinky on that same hand/wrist. My Mother, a CCU/ICU nurse …
Basic ER empathy would be nice. First, the ER doc had a horrible bedside manner. It is my opinion that when someone is dying, you comfort them as best as possible, and give them whatever they want as much as you can to make their death or …
Terrible E.R.!!!!! I waited 1 hour to be called in. They weren’t even busy, since the waiting area was literally empty. They took blood, urine and did an E.K.G. Now go wait out in the waiting area while in pain….2 hours and 10 minutes …
I’m not a person who yelps or complains, but yesterday’s visit was ridiculous. I went to the ER yesterday around 3 p.m. on 4/8/2018 for side effects from my pain meds. I’m 3 days post op hip arthroscopy surgery and was very ill and vomiting …
Dr patel’s office lacks customer service skills in the most HUGEST of ways. Last month my mother had an appointment and was summarily kicked out after waiting for HOURS over a sip of water, which she was informed she could have with her …
Your better off going one of the JFK hospitals me and my wife who is pregnant and spotting blood have been waiting in the waiting room for over 4 hrs. When I asked guy at desk how much longer he says as soon as a room is available, when I …
All of the care that one might imagine from such a prestigious institution.
The medical staff, housekeeping, dietary as well as Social services showed themselves to be knowledgeable & patient. …
My brother was taken here we were got into a car accident last month. He had pretty bad head injurious and also with his neck. He waited about 3-4 hours in the waiting room to be seen by someone He felt really light headed and really …
Last year, I was referred to the Eisenhower Orthopedic Center by my primary care physician to get a rare tumour removed from my wrist. One thing I can say is that the surgeon who operated on my wrist, Stephen O’Connell, was very …
ER always provides bad service!
Awful, rude, and lazy staff! From the registration staff to the nurses, to the physicians! I went to the ER on a few occasions and always feel the same way …
I can’t believe the lack of communication between patient and this business. I can’t stress this enough, if you have insurance with a separate hospital.. like Kaiser. Your looking for a headache of problems. I have been dealing with billing …
I’ve been to many hospitals for some pretty serious health conditions and surgeries. The staff at this hospital had lacked bedside manor and education during every appointment or ER visit I’ve had. Just left the ER now and got a call from …
My mother was admitted for an emergent major surgical procedure a few weeks ago, and was an inpatient at Eisenhower Medical Center for one week. For the first 24 hours after surgery she was in ICU and received standard care. …
I hope none of our travel friends ever require medical / emergency help. If you find yourself in need in the Coachella Valley, you couldn’t do better than Eisenhower Health.The main campus is on Bob Hope Dr. in Rancho Mirage, but the …
Avoid at all costs! I’m from Oregon and was visiting family for a week over Spring break. The day we were supposed to fly out, there was a severe wind storm and my flight was canceled. Due to Spring break, there was no flights for 6 days. …
Horrible billing- after taking our son to the ER- my husband provided them with our insurance upon arrival- we received a bill in the mail, stating no insurance was processed. I called multiple times and left messages indicating we did in …
My wife and I have had Eisenhower as primary care for 3 plus years now. The wait times for appointments has steadily degraded. This year I had a kidney stone issue. My family doctor was on vacation. The back up doctor despite 2 requests …
The triage Nurses lack empathy . I understand there’s a high volume of people coming in yet, it’s not an excuse to thier lack of care towards someone who is ill. I understand it’s a job or something they see and do everyday but to …
They lowered my brother in laws sedation which caused an infection from pneumonia he’s now in there with more complications I wish we never brought him in he’s been In there 2weeks and we just keep getting bad news. I think he would have had a better chance if we didn’t take him in.
My sister is currently in the ICU at Eisenhower. This is the best hospital! They brought her back from the brink of death. The doctors and nurses there are the best! You can tell they came from the top of their classes. Their are …
I am appalled that I drove to see a person in after surgery more than 32 miles and i was actually turned away. He had open heart surgery. I believe anyone that drives over 20 miles to see a patient should be allowed to see him or her for 5 …
They have a great staff. Always have taken good care of our family. I wouldn’t have gone to any other hospital in the valley.
It’s clean and up to date with technology. ER wait time was never long at all.
I have come into the emergency room here for several reasons throughout my years in this desert. For the most part it’s been relatively positive, but the negative response I got from everyone this last trip was appalling. No answers to …
I was impressed with just about every employee i had contact but three stood out. 3rd floor RN Vannak went above and beyond, as did CNAs, Lani & Ruel. All three helped to makee my five day hospital stay as comfotable as possibje in a professional manner.
Every time I come in, it never fails that I encounter someone that I end up loathing because they are beyond rude; however, after being very upset it also never fails that a nurse or doctor comes in and not only does their job, but does an …
I recently had an appointment at Eisenhower Health and was very disappointed by the way I was treated by my doctor. I am speechless on the way I was treated and I feel that my doctor didn’t seem to care about me. She was very cruel in many …
I had a Angiogram done, was told must the Surgeon,
appointment was scheduled so I can discuss my options with the physician.
I waited two weeks after my Angiogram, finally I was given a appointment with …
Such a bad ER waited with my husband because he had signs of a heart attack we were there waiting after they did all test from 8:00 am- 8:00 pm ridiculous. Besides all the wait half of staff are extremely rude they seem like they do not …
Emergency room personnel were really great. The great stops there. Have a broken wrist. The only orthopedic physician they have cannot see me anytime soon. When calling to make an appointment was told different information every time I …
Worst Hospital in our country, the doctors are straight numheaded jerks. I’m disabled suffer from severe facial pain, headaches, sinus pains. I went for 2 weeks straight they kept telling me to go to Borrego springs for help to get rid …
Wonderful doctors!
Eisenhower Medical Center and Orthopedic Centers are very organized (not easy to find your way around, due to the lack of access street names on maps.
However, in spite of access streets, I wouldn”t go anywhere else!
Had a minimally invasive surgery outside of Eisenhower Medical Center that went very wrong. The “wrong” part was the way my body reacted to the procedure, not my doctor who’s excellent at what he does. Ended up at Eisenhower Medical Center …
Stay away. The staff is rude and unprofessional. The nurses were more focused on socializing and having each other’s back when they treat a patient bad. The nurse blew my vein trying to insert a iv . I asked for something for my arm …
Repulsed after visiting the ER twice in a week. Each time I was admitted I had other people’s blood on the bed I was laying in. Going through covid you’d think the hospital would take extra care in cleanliness. And its not a little blood …
Ten days after I moved to Palm Desert, my daughter became terribly ill. We weren’t even sure where a hospital was! She was seen in a very timely manner in the emergency room and ended up in the hospital for 32 days. She had an excellent …
Sitting here in emergency room with my husband since 1.30 pm. Still waiting for an MRI. We were informed that we have 3 more hours to go. Truly unacceptable for a hospital of this size to have 1 MRI in the emergency room. If we weren’t from …
First class hospital in every way. Staff and medical attention was superb.
Thank you for being so attentive to my dad, Marvin. I am appalled to hear the disheartening stories of others about Eisenhower. First of all, it is NOT really …
The stars are only entered so I could communicate (and the limitations on communication is the reason for the review).
As you must know Scripps online system was hacked, causing huge problems. I have …
Emergency room: After getting tests done.. That was pretty much busy work. We were told well be in to see a doctor next. So far is been over 2 hours and no call back for a doctor. As for being nonprofit hospital. The doctors they use in …
I’ve been going to this hospital for twenty years and each year it gets worse and worse and worse. And now Kaiser is finally using it as a hospital that we can go to now but since everybody there seems to be are jerks I really don’t want to go back and I sure as hell don’t want to die there
Used to be the best in the desert all the way around. Now the ER is a joke. The nurses there that handle intake are rude and on a power trip. Had to wait there 5 hours just to get ct scan after a high blood pressure reading and on the verge …
If you care about your family STAY AWAY FROM THIS HOSPITAL. THEY USED TO BE #1 NOW THEY ARE # 0. BEWARE Some will go in and never come out, the staff we dealt with were evil, complicit and have no soul. They think they are covered and …
Be prepared to wait. 6 hours in an empty waiting room after being brought in by ambulance? My son has had to go here several times and we always wait at least 3 to 6 hours before being seen.
This is a beautiful facility. If you are fortunate enough to be able to plan your hospital stay in advance, you should have no problem. If on the other hand, you arrive via the emergency room your chances of receiving quality care on a …
After warding off Atrial Fibrillation for 12 years I went to emergency after having an episode on 3/12/20. I gave the staff a detailed history of my living with this condition off and on for 50 years. ( I had 7 cardio conversions in my …
The worse experience ever! Don’t think that because this is a “rich” hospital in a prestigious area means that translates into a superb hospital, staff, etc. Three words describe best my visist: neglect, abandonment, SLOW! Nurses and their …
Horrible experience with Dr. Jen’s office. Had to call 12 times (including talking to her nurse) and drive to the office after being told 3 times my paper work would be faxed to Lab Corp (it never was, even watched the guy go through the …
Our son recently had a surgery at Eisenhower. We are so impressed with the entire team in the Delores Hope wing of the hospital. From pre-op registration, to check in, through the surgery to him being discharged, the entire team was on …
Amazing hospital and staff. Recently arrived to ER in agony feeling 20% of myself. Discharged a day later feeling almost 100%. Comfortable private rooms and a very attentive, personable nursing staffing team from ER through admission. This RN would definitely return if given the choice.
This is a great hospital. The staff are wonderful and know their job well. Yes the wait can be long, but depending on your condition. Big kudos to you! I was there yesterday and received excellent analysis and care. Thanks so much. …
My husband recently had surgery. Everyone was super great, from the front desk to the people who brought his food. His nurse Crystal on the 4 North was the best, she was so awesome and let me tell you I have had a lot of experience with hospitals and nurses. Thank you Crystal. Thank you all for the care my husband received.
My mom was hospitalized here for 4 days this week. I went to visit her everyday. Doctor Taharnia and his staff did an excellent job. My mom is happy with the care she received.
I visited the emergency room in June, the first nurse who asked why I was there wasn’t listening to my health complaint and when I sat in triage the RN was concerned enough to pick up the phone and call the Dr. Directly before even …
It’s been over a week since my brother was admitted we haven’t been able to see him. On top of everything the nurses are rude about me calling to check up on him. Yesterday we were told we could see him for 15 minutes, not really asking for …
My father was brought here and treated for a stroke, during this hard time of pandemic there was a lot of uncertainty and concerns. However, the staff and nurses from Eisenhower hospital were great, friendly, went beyond to ensure my …
Waited at emergency from 8:20pm and it 1:53am and still have not been taken care of. Finally got seen and the doctor and nurses were very helpful and kind. The reason for 3 stars was it seemed like they were under staffed, finally got discharged at 4:30am
In a recent health crisis.. I found myself under the care of Dr Karl A. Schulz for gall bladder surgery. I could not have had a better physician and staff to provide the care I needed. …
Long story short there is no communication what so ever between staff. No one knew where my mom was after surgery, assistant nurse didn’t pay attention and felt like she didn’t know what she was doing and didn’t pass on info to following …
Had an outpatient MRI for headaches and arm numbness. Within 30 min I received a call from my PCP to go to the ED because I had a clot in my brain. I’ve been to several hospitals’ ED waiting rooms and this one was very quick. I saw several …
Worest check in service by security officer Ronald, there was no sign for showing vaccanination status however he exclude me from the line and he asked me to go online and show proof of vac. And to go back to the end of a long wait line …
My 101 year old Mom was admitted to this ER. I braced myself for a negative experience, fearing she’d be treated by jaded, burned out staff. I could not have been more mistaken. From the front desk staff to the nurses and support staff- all …
I don’t understand why you are not proactive when it comes to covid. Many other urgent care locations offer walk in covid rapid test. With you one of the biggest hospital corporations in the valley you get the run around. You go to your …
According to my husband, Anna and Beth in Radiology deserve a big thank you for taking good care of my husband during his paracentesis today. A big thanks to Beth for showing the radiologist how to do the procedure properly. And we both …
I went in there through the ER, Dec. 31st. I was treated for a stroke and admitted for covid 19 positive test even though I was A symptomatic. I was transferred Jan. 6th to a care facility allocated by Eisenhower case management staff. The …
Worst experience at a hospital ever. Nobody seems to know what they’re doing, nobody is clear on company policy, nor do they give you direction on what to do before surgery. I would not recommend this hospital to anybody. Idiots!
Emergency room staff was terrible, including the doctor and the triage nurses. You can do your job efficiently and still be nice to patients, regardless if they’re overworked or not, we go for help and we’re already feeling terrible. We do …
If I would give this place a 0, I would. I have had a sore throat, but not like a sick type of soreness. A burning one. I got worried about it and decided to make an appointment (Since they are my primary doctor). I am not able to go …
AVOID THIS INSTITUTION AT ALL COSTS. I am a well patient at Rimrock Offices and never have I received worse service overall…My esteemed and exceptional young female doctor has decided to leave EMC after a short term. She’s disgusted by …
HORRIBLE. Avoid at all costs. Nurses were making fun of covid and heard them making fun of patients. I have tried to reach out about my nurses and they never replied. I had one nurse in specific that should 100% have her license revoked. I …
Six+ hours and still waiting in pain, in the lobby. Pathetic. We’re new to the desert and the rumors are true – this place is awful. And the ER room was filthy. Hair on the floor, splattering on the wall and ceiling. Based upon other’s comments, seems Eisenhower does not care and won’t fix the problems with this place.
Was taken to hospital but Riverside county sheriff’s department and received standard pulse, blood,…. You know, Then was taken to a day emergency operating room and was operated on without any permission from myself. Woke up next morning …
I had a fall and ended up in Eisenhower ICU for 24 hours and just wanted to say how amazing this hospital was. My nurse Rachel made me feel like her best friend and was so helpful and fun!! I can’t believe I am saying this but I actually had a good time 🙂 Thank you all so much for everything!!
I’m in law enforcement in the state of Arizona. Your lucky im out of jurisdiction. The way your er staff treats people who walk in is besides me. My mother came in with a possible broken leg and nobody came out to help , no security at …
Excellent care. Always until this pass Hospital inpatient stay which I’m currently still inpatient. This particular visit I was placed on 4th floor in Semi private room. Other person was extremely rude, loud & obnoxious. After asking for 2 …
DO NOT GO TO EISENHOWER! I checked in to Eisenhower and the nurses told me to empty my pockets of everything and put on the table including my wallet and cell-phone. The nurses then stole everything I had and charged items and food on my credit cards. Police were called and a county deputy arrived and took a report.
I grew up in the Valley Desert hospital is my family’s main hospital, my kids were born there, I’ve had procedures done there etc….I always thought Eisenhower hospital was the best though….well my Father got rerouted in ambulance to …
The Nursing staff is great, but there is no communication from the top down. After being transfered from the ER to a room, I was told at 10:00am that I was going to be discharged. At 2:00 pm I was told that I needed another test before they …
I was not well went to ER at Eisenhower, this place is amazing. I was in ER all day and all night, an angel Nurse took care of me in the early morning hours i believe his name is Martin. I thank God for this Nurse he took cate of me so well …
This is an excellent hospital where they took really good care of my mom thanks everyone at this hospital nurses staff and owners for the excellently great job in your hard work
I came into this hospital 2 times in less than a week. When I’m limping and one nurse asks, “is it getting worse?” And I reply yes, there was no sign of a wheelchair and then I sit down that same nurse asks me to move. Everybody needs to …
Been waiting to be seen by ER for over 6 hours and counting. They don’t even assess the severity of patient concerns or physically exam me but somehow they determine my issue is not severe. I did not know bleeding and intense pain is no reason for emergency services here. I
Kaiser needs to build a keiser hospital. Don’t use Eisenhower. This is the worst hospital ever. The wait is hours, the service is awful.
I have several stories. They sent my 26 year old daughter home in acute heart …
If there was a 0 I would put that in. Eisenhower emergency should be fined for elder abuse ! I had to take my 97 year old father in law to emergency Friday 1/28/22 and they left him sitting in the emergency waiting room for 5 hours ! No …
I went to the ER yesterday morning for leg pain, I arrived at around 9:00 am, there were only 4 people in the waiting room, I was brought in and given a bed in the hallway, I believe it was Ha1, I was seen fairly quickly and watched as the …
Rude. Wont let family members go see the patients. Nothing anyone can do to speak to a higher up. Even on theyre website i cant find anywhere to file a complaint. The restrooms are also dirty and theres no around the clock maintenance. The …
my stay in Eisenhower was great ,everybody that helped me was kind and professional and Dr. Briggs thanks so much for taking the extra 3 hours on my operation to do it right thank you all
I came in with COVID symptoms, even a nurse said it sounded like I have COVID. I’m glad I don’t but that’s how sick I had been feeling. My whole body HURTS from coughing and vomiting so much. They said I don’t have COVID but they didn’t do …
The worst ER I have ever been to. I have tried calling to speak to someone about the 8 hours of sitting in the lobby. Want to speak to someone about the ER provider Dr Barden. I want to speak to anyone about the experience. Everyone from …
If I could give this emergency room no stars I would. I came in here for help to only have my rights stripped from me and put on a hold by social worker, Lilana. Held against my will and not listened to and treated as if I was crazy and not …
The worst healthcare organization I’ve encountered anywhere in the United States. Trying to arrange primary care (the most basic thing in the history of ever) and you cannot get even the most basic call answered without calling and calling …
My daughter was taken to emergency at Eisenhower Hospital due to a seizure. She is not epileptic and has no history of seizures. She informed them that she was on an anti depressant and the dosage being taken. It is worth noting that she …
Ended up in ER, admitted, had surgery and for the first time in 10 months I feel like my problem has resolved. Still recovering but thank you to the ER doctors and nurses. The fourth floor nurses and hospitalist we’re great. My surgeon Dr. Kanagala literally saved my life. Thank you.
Took my 3 month old baby to the ER due to her insurance is only allowed certain urgent cares and some don’t even take 3 month old babies only 7+ months so my only option was the ER . I waited 6+ hours I would go and ask the check in …
Was in ER for 3hrs and didn’t get attended they need to get some staff that knows what they are doing specially that lady Tasha/sasha
And they best believe in getting in contact with patient relations tomorrow when …
The staff at the front in the emergency room at the “patient check-in” station are incredibly rude. If you don’t like your job just quit. It’s very simply. The people in your building are all sick, in pain or both. There’s no reason why …
This another bad review of the Eisenhower Health System. I was seen yesterday by an orthopedic doctor in Palm Springs. I am a RN, BSN with 30 years of experience in multiple specialties and Internal Medicine. I read all my medical …
Disappointing and frustrating. My main complaint is that my elderly dad with dementia was taken to Eisenhower ER about a week ago. First problem was that I, one of his daughters was not allowed in because I have made an informed decision to …
I checked in as urgent care patient and waited for close to 3 hours which was painful. Dr spend 10 minutes only and I got bill for few thousands dollars which was reduced by insurance as 600 dollars. As per insurance if the facility bills …
This hospital has the worst operation that I have ever experienced. Behind the nice building, the people working there have zero empathy towards their patients and the customer service is the worst that I have ever experienced.
Horrible place. A nurse named Ariel ( would not share last name ) got into personal information and shared it with everyone should be investigated. Would reccomend looking into her illegal activity .
After going to desert regional I thought Eisenhower can’t let me down. Eisenhower can’t even diagnose and sent me home FEELING WORSE. I highly wouldn’t recommend. They clearly need more schooling and get their act together if they are spending hours just to send you home with an unknown diagnose. Very disappointed.
My dad goes to dialysis 3x a week & they told him his vein is clogged & he needs to go to the hospital to have his vein unclogged. Eisenhower told him the next available appt is on Sept 6! His body will be filled with fluid by that time! What do people do when this happens? This is a disgrace!!!!
Brought my mother to the orthopedic center for a follow up appointment. We traveled from the east of the Valley and the front desk lost her appointment, thankfully they were able to get her in same day but still had to wait over 2 hours …
Not only did we have to wait a total of 8 hours in the lobby but I contracted Covid from being there! The nurse guy was laughing and gossiping with his coworker about the (angry mom) me who took his name down. Never have I been more set on suing!
If I could do 0 stars I would. The doctors here are entitled & don’t listen to the nurses. There is no teamwork or respect for one another. They are short staffed with nurses and nurses aids so many patients are left waiting for help for a …
Yesterday we took our daughter to the emergency room because she got a very deep cut in her hand. She was bleeding when we got there. We checked in, they put a bandage in her hand to put pressure in the wound, and they told us to wait for …
Worst experience ever.! Not only did they make you wait outside in the 100 degree weather. They also made a mom and a new born wait outside and then locked the doors after some people tried to wait in the hallway to be in the AC. Then my …
I really wanted to give them a higher rating due to at least having a good Dr, but they had a virtually empty waiting room and I still waited 6 hours to be seen despite coming in by ambulance doubled over in pain. There were only a couple …
One of the worse medical facility ever! I was a patient at Eisenhower Health Rimrock and I moved my medical services to another facility. My new PCP sent for my Medical Records to Eisenhower to request my medical records and its been more …
My dad’s nurse did not speak clear English nor did she understand it well. That’s a horrible mix for a medical situation!
The doctor who did the colonoscopy and endoscopy didn’t come to tell us what was found.
Horrible place to go when you have an emergency, def not a friendly environment to active duty military. Had to Uber to another hospital where they took my concern of a hand deep cut wide open ( bleeding) seriously and stitch me up right away. Instead of it will be more than 4 hrs.
Night before last I was there from 6pm-6am waiting in the waiting room for 10 hours. They never sent my scripts to the pharmacy and I am still really sick. I guess I have to go to desert regional now.
Dennis from billing is best qualified to help uninsured yokels. DO NOT let him help donors or people with their name on the side of the building. You will lose your donations. The incompetence seems intentional.
The hospital Trick me into thinking I was being admitted, then after the office’s where closed they tried to get me to sign a document saying I would pay for costs that might not be covered on my insurance, because I was not really …
If there was an option for less than 1 star this
review would be more honest. The absolute nightmare of this institution is hard to describe. Filthy, rude and should be seriously reviewed and shut down. …
Horrible hospital do these ER docs even know what they are doing? Doctor the day before yesterday in the pm basically said he had no clue of what was going on he should have run more tests instead was sent home and given pain meds. And I have multiple problems with my health.
Took my spouse to the ER due to active bleeding. The clothes were soaked with blood. Waited 11 hours before seeing the doctor. Prior to the doctor, blood labs were drawn, CT scan was completed. The ER doctor didn’t even complete a …
I am so incredibly angry and disappointed in this hospital’s emergency room.
My mom was hemorrhaging from her nose and throat very badly she was just throwing up blood at one point and chocked on a huge clot which my sister pleaded for …
The staff seemed very nice but my pain was undiagnosed and is 10 times worse. I have heart and lung problems they did a bunch of test but not one person doctor or nurse listened to my lungs. I’m concerned I have pleurisy but don’t know if I …
My fiancé and I were here for the birth of our child and while we were staying there I was attacked by bed bugs on the couch and recliner. my fiancé stated and told the nurses that there is blood on the bed from the previous patient and the …
Eisenhower is the new JFK! My daughter spiked a 106 fever and we did everything that we were supposed to do (second child) we cooled her down, gave her Tylenol and hurried up and put her in the tub. We contacted our insurance nurse but we …
Billing office customer service and direct supervisor need training on how to communicate professionally and in a more courteous manner. Purposefully making a point regardless of the situation to more effectively speak to any …
My father was just in the hospital for 3 days/2 nights. He came home barely able to walk. He is 80 years old. I appreciate that they want to get you out of the hospital, people do better at home. However he came home in filthy, soaked …
Labor and delivery staff get a 5 stars!! From the nurses I had and the doctors who all attended, all handled me with so much care and compassion! Post partum care was also 5 stars!! Thank you all so much for being so caring and kind during our birth and stay. We appreciate it more than anything!!
I’m am so over this emergency room, second time here in the last few weeks and I’m about to leave without being seen by a doctor. I have been in the waiting room for 4 hours, no medicine, no treatment. Others have been waiting for 8-10 …
I have had several surgeries at Eisenhower Medical Center in Rancho Mirage and I have been extremely happy with everyone involved in my care. I intentionally choose Eisenhower doctors who all have access to my records on-line. Sometimes …
A couple of weeks ago, 12 hours after getting my Covid booster, seasonal flu, and pneumonia vaccinations, in the early morning hours, I passed out and fell back onto the stone floor in our kitchen. I got quite a cut in the back of my head …
Stay away from this hospital was there for 6 hours and would ask about how long wait is and front desk would even get mad telling me there’s ppl been waiting longer and that it’s on urgency . STAY AWAY !! They have no regards for well being …
July 6, 2022 We went to the ER yesterday for my husband’s health. We checked in and I was extremely upset by the way the ER waiting room was seating people so close, not enforcing masking. The guy who performed my husband’s CT wasn’t …
Terrible place!!!! Do not go here!! A few nice nurses but most are horrible. Doctors are the worst!! I know as I’ve spent months in this place with my dad.
ThankYou ALL for taking such good care of me yesterday first Al who checked me in so sweet then Nurse Gordon then Dr Apel . Thanks for all your help yesterday as I was very scared off to see specialist next week for my finger wanted you all to know how grateful I am for all of you 🙌💜Patricia …
RUDE RUDE RUDE …. SWITCHBOARD AND SCHEDULERS “ladies” they hang up on patient, scheduler does not return the phone calls, for the whole week trying to reschedule appointment, leaving phone messages … no where to go except: find other cardiolog… GOOD LUCK TO ME!
Great nursing staff, took one star away for one rude doctor, but you get one rotten apple every where. Excellent care and very modern, would really recommend the hospital.
Awful. Crowded. Average wait time 7 to 10 hours. This is the result of pursuing shareholder value with zero give a F about basic human decency.
Lying doctors. No one cares to properly read test results. Given wrong medication.
Facility is clean and new. Nurses are attentive.
Tests wait for at least 2 weeks as outpatient. As inpatient I’m waiting for every step. People to transport and reading tests. It’s a horrible hospital!
my aunt was here and now it’s been 2 years since she passed away :/the times I’ve been here staffs were really nice and respectful.
Worst service, wait times, and attitudes. Better luck just going there and waiting to die .. you may get quicker service after the fact
While the people there are very nice, proper diagnosis of an ailment is not their specialty. They don’t have all the answers because a specialist may be necessary to determine the problem.
Best hosp and staff were great and again in ER staff are Great
Greed greed greed! Their number 1 goal is not patient care but how much can they can get from the patient or from the patient’s insurance company. Incompetent emergency doctors, have no clue, stupid and lazy!
Great care! Nice parking. Great selection of food in the cafeteria.
I had an appointment to see a doctor. When I showed up, they had no record of the appointment even though I had a card with the appointment written on it. They did nothing to get me in to see the doctor and only offered me an appointment …
The Orthopedic Department is fantastic … Dr. DeSantis & PA David Delgadillo are top notch providers…. hands down!
The nurses were very nice to us…thank you so much to the nurse inside the ER who assist me and checked me and gave some advice for nausea and vomiting …she’s very kind … I forgot to ask her name… Nov. 21,2016
The worst ER ever
The intake nurse named Lisa just treats you like your live stock …
This hospital has to be one of the best ever! Its beautiful outside and inside and from the triage nurse, to the ER nurse, to ER Dr, to surgeon, and floor nurses this has to be praised for their level of care!
Appalling care. A family member was diagnosed with a new heart condition and was discharge without any of the new cardiac medications. She was rehospitalized within 3 days for the same issue. No coordination of care or discharge planning.
Very large hospital. I was only there to pick up my friend
I was still in the emergency room about a year ago and the CT scan technician who does the MRI and CT scan went into my room and removed $1,000 from me and cash I contacted the hospital public relations person Kevin who never has ever call …
The team at EMC PT is top notch. Ken was excellent! A professional at the highest level. I am better today and know how to manage my pain without medications! Jordan provided first class customer service and worked with my schedule! Thank you both!
1. The hospital is set up to allow for a loophole to charge you for your insurance co-payment twice FYI. Aside from that, you can go in twice for the same procedure and get billed over $1000 difference depending on the mood of the …
From the moment I walked into their Emergency room, I knew that I would be diagnosed correctly and cared for. Everyone treated me so sweet. I thank God for this hospital!
Mother was there had a small bowel obstruction and came home with bloated stomach and weezing her copd that hadn’t been s issue for 2 years now she’s on oxygen and several inhalers you go in to a hospital to get better not to come home in worse condition than you arrived
They took my blood pressure and it was 200/128 and I was told to sit in the lobby and wait 4 hours later I went to the back my nurse Jeffrey was rude and so was Dr. Farren and when I was discharged I was told not to go back. Well 🖕you too …
I have been admitted to the Eisenhower Medical Center via their Emergency Room about 5 times over the last 10 years and ALWAYS have received fast, efficient and friendly care. …
Always a pleasant experience even for medical treatment. I appreciate the strict adherence to Covid-19 restrictions and keeping employees and the public safe.
Terrible hospital longest wait times in the emergency department I’ve ever experienced on multiple occasions. Worst management and staff.
Is it really procedure or protocol to call someone to the back and have them sit on a bed in the hallway right by the nurses station? Like no privacy at all when speaking to a nurse about what is wrong or why i am here. Very unprofessional
Went to ER on 2/11 in sever pain. Waited in ER waiting area for 8hrs before I was taken to the back to see a doctor. I was in so much pain that other patients in waiting area were angry at staff and offered to let me go ahead of them. Obama Care a f### the health system.
They need to hire more people at the ER. My daughter had +9 pain, waited more than an hour for bloodwork. Trying Desert Hospital or JFK next time.
Came here for an emergency. Ended up leaving ama because it took 3 hours for an x ray and to draw labs. Ended up with a bill for 600 bucks. EMC LIED about not having my insurance information. Now I’m stuck with a bill. What do you guys do? besides count my money.
How can you run a hospital without a functioning CT machine! You prolong my family members medical treatmet due to broken CT machine! Where’s your backup plan most hospitals bring in mobile CT trailers. Instead you cause my family member more pain and suffering! Shame on you Eisenhower Hospital!
They are amazing people. They do all they can for your fast recovery. They all are very professionals at what they do. Also you don’t have to wait to be seen. They are friendly and they make you feel like you part of there family. Everyone is great since the time you make an appointment until you leave the place.
At every step there are courteous professionals helping to make your process of entry and exit smooth and worry-free.
Had an accident and split my arm in 2. Palo verde hospital put a splint under it and that it might might possibly eventually heal. I went to Eisenhower and they put in a plate.a all better now.
You can tell the staff is overwhelmed and over the covid stuff. I just hope we can get back to normal so this place can get it’s five star. Cause great people work here.
The pain management there I wouldn’t send my dog there 5% lidocaine big deal that really helps the pain thank you doctor for doing such a terrible job and you know who you are
House keeper really rude you have to keep asking for things multiple times
Emergency room is horrible. No Neurologist in house. Was visiting from outta state, was having a MS flare up all they did was give me a EKG and took some blood. Still haven’t seen a ER doctor and still waiting!!!
My Mom, herself a pediatrician, died due to an overdose of Coumadin (a common blood thinner) prescribed by an Eisenhower doctor. A second Eisenhower doctor failed to recheck her elevated INR (a test of blood thinner level) leading to the …
Had to have a ultrasound It was by Samantha and she was the sweetest most professional person Ive come across .Ask for her she will treat you right
In er waited 8 hours to be treated
My father was admitted to the hospital from the er with internal bleeding every nurse that came in contact with my father was amazing. He had a really bad experience in dialysis but the nurses were awesome. Thank you so much for your help
I’m kinda biased because I work here. However I love how connected the entire system is. Your doctor (if they are affiliated with Eisenhower health) can look up ER records, test records, hospital records, etc. Anywhere in the network. Plus the E365 is a valuable membership to have. Especially for locals
We are been in this hospital for the last couple days, and we didn’t receive other than just tender love and the best service from the staff. My baby daughter was diagnosed with pneumonia caused by influenza virus, they have been taking …
Very excellent service at EMC, respectful staff and great employees. I want to give a huge thank you to BSN RN Kevin and C- RN Natalie they were both so amazing, on task and very helpful. Five stars for them two very genuine at what they do and so respectfull you two are so amazing:)
My mom was here at Eisenhower for her wund care and Eisenhower staff took so much care of her ♡ we felt like family here thank you all so much for helping my mom feel like home and helping her with everything and answering all our …
Emergency room has the longest wait times. People are waiting over 5 hours before they even taken back. There has to be a better way for people to get care. Just watched a lady throw up for over an hour before they did anything.
Spent over 12 hours trying to receive care and ultimately received none left and went to desert regional and they told me that I had a severe muscle dysfunction to the point where I could end up losing my thigh and I just want to know why …
I had the pleasure of encountering one doctor (nick), four nurse’s (marina,victoria,Rafael,erica) and a gentleman who took my medical information (anthony). All staff where awesome, polite, caring and just all around nice people. Im very happy with my experience.
I entered EEC at 5:00 pm. I sat until 11:00 ,No triage , no water, no concern. At 12:00 urine and blood test. I sat with the same group of people all that time. No one had any tests or assistance. The room is reminiscent of a third …
This place is disgusting….the ER is a mess…disorganized. People waiting over 8 hours to be seen. I work for a hospital myself, this is an embarrassment.
To Eisenhower Hospital CEO –
Nurse Kim Marrion-Monahan who represents Eisenhower Hospital according to her Facebook posts offensively wrote a one star review on my business page today …
Debbie (at the switchboard) was SO RUDE it was disgusting. Simply called them back after missing a call. And this Old crabby hates her life lady answers and raises her voice to me because i didn’t know exact test needed to be done (because …
OMG. Just TRY to schedule a CT scan with them. NO live person answers the phone there. Do they not have money for a scheduling staff? Do they need me to pitch in to pay to hire one? If you are used to Cedars, or Huntington in Los Angeles, …
Horrible, I take my son in his face is swollen I’m worried about his lungs. He has a nut allergy and they put us in the waiting room. Face swollen and all.
Best hospital in the palm springs area.
Worst emergency room possible. My 4 year old daughter complained about her ear hurting and we went to the emergency room….we waited AN HOUR AND A HALF. no one was being tended too… 4 yr old is screaming in pain and no one can help? This place is where people go to die. Stay away!
I am a Disabled Veteran and VA is my primary pay for health care. Everytime I go to Eisenhower my billing is never done correctly and I have Collection’s action put on my Credit report. Then I have to dispute make 87 phone calls to hspital …
Aweful service from the Drs. If u dont have money or ur not well of they treat u like nothing or like u there for drugs. I have lupus n fibromialgia n severe Rheumatoid arthritis and chronic pain. N they want to give me percocets or …
I have been a patient at EMC twice. Once in August, 2010 under the care of many Drs. but first and foremost Dr. Hassan K Bencheqroun, who was the most wonderful Dr. I have ever encountered. Although he threw all my supplements away …
My grandma had to be sent to the Hospital via the ambulance, she cried for help (she needed to pee and she was on the hospital bed) No doctor came to help. She cried and yelled for help and all the doctors passed through her door without …
They don’t call this place “Eisendollar” for no reason. If you do not have insurance, or have state Medi-Cal, DON’T COME HERE! They don’t give to craps about you, and only care about making money. …
My sister went to the ER with severe abdominal pain, was sent home with pain medication. A week later she went to Desert Regional Medical Center in severe excruciating abdominal pain, she has uterine cancer metastasized into her lungs. My …
5 star experience in the ER on Saturday 11/12/2016. Dr. Romness did a perfect job of diagnosing and treating my heart flutter. Then needed to go to the Cardiologist on duty, Dr. Vuthoori. He also did an excellent job. Was in the hospital for 2 full days, and the nursing staff also gets 5 stars for extremely competent care.
Place is horrible the gastroenterology clinic lost my medical records not once but twice and I have serious illness after 5 months still my doctor had not received them the office manager is beyound incompetent thankfully I found another …
Stay away from here, the wait on an emergency is a lees 7 hr.
Recently visit the ER and the moment I walked thru the doors I was amazed at the excellent and professional service I received. I had been concerned, because I was having some symptoms and concerned related to my heart. Immediately was …
Agree, ER is negligent..
Went there for extreme pain in my chest, they dismissed it as ANXIETY. …
I had the best stay here the nurses were the best I could ever have they took me right in once I got to the emergency room got admitted was there for 3 days had my own room hubby was able to stay the night with me. I didn’t want to go home that’s how well I was treated there thank you to all the nurses that didn’t get annoyed…
I was in ER the durty place, dirty needle on the floor. They should closed and start from one. When is Hospital means clean and be proud to work
In there . Is embarrassing to the Eisenhower president 😳 …
Terrible service… Rude behavior toward patients… I was there 9:00am untill2:00pm. Just for fever.
Arten giving my daughter ipobrophine, the fever was gone at the first 45 …
Their favorite saying, “You are next in line!” 3 hours later and 25 patients go in!!!! Damnnnn you really need to step. If you can’t handle the volume then don’t be open!! If you can avoid this place do so! Go to another hospital! Trust me Eisenhower would let you die in the waiting room!
Amazing facility!!! Amazing Staff!!!!! Being a Type 1 Diabetic with Heart Issues I’ve been in many hospitals. Eisenhower is the Best!!! Thank you to everyone involved at Eisenhower!!!
Recently I had to visit the emergency room Eisenhower medical center upsetting to say the least two hour wait before we could see if medical physician
My grandson fell and cut his inner lip two hour wait unbelievable 5 hours later and still here waiting.
ER is so slow. Lab lady was amazing and fast but it stopped there. I have been waiting for 5 hours to get care. I almost want to leave and go to JFK. BSN/RN said I was low priority… literally!! I am ill and upset..
This is a fake hospital all the way around. They are not interested in helping people they are interested in conning rich people out of money to build and build on their property to make it as high end looking as possible. They continue to …
Very rude patient check in lady not answering professional
I used to work for a hospital this so out of Control hospital
Especially checking in was the worse nightmare …
Thank you for taking all Kaiser patients now. Desert regional was a nightmare. I’m glad Kaiser terminated the contract with Desert. Now I feel like I can get the quality care I’ve been seeking.
I’m sure it is the best hospital for wealthy retirees, not so much for minorities on a Medicare advantage plan. Never mind that I worked there over a decade as a housekeeper that worked hard and never complained. Guess you figured we …
This medical network don’t deserve a rating. I just received a letter from my primary care doctor that he will no longer be my P.C because I fail to keep 2 appointments. This is in the middle of two diagnosis one for my bladder that I …
I came in to the hospital at around midnight with a horrible pain on my lower right side of stomach, I waited about 5 hours if not more to be seen. How in the world is this an emergency room if one must wait 5 hours to be seen.
I’ll be totally honest if you don’t have insurance don’t go here. If you are dying 100%, have insurance and have no other option then ok. Otherwise stay away from this hospital. Go to an open clinic which will break down what you will be …
STAY AWAY!!! these people will bill 10 times as much as anyone else. It’s happened twice on 2 different procedures . Both procedures are 1500 anywhere else and they hit me for 10000. If you put up a fight they will discount it, maybe. Let …
AWFUL service at Emergancy room. Brought my friends grandma who had a bad fall and broke both hands with a 10 on the pain scale and Waited an hour to fill out paper work, after finally being brought back and having vital signs taken which …
WARNING !!!!! WARNING!!!!WARNING!!!! BEWARE.
Eisenhower Medical Center in Rancho Mirage, Ca …
5 hours later….oh they just put the orders in
6 hours later- phone call- “she is ready to be picked up” …
Goodmorning Eisenhower staff, great job!!! Today my daughter woke up hungry and with a smile. To the doctors and the nurses, thank you all for your manner. I do not remember any names, but you know who you are. However, i hope not to see you anytime soon. Have a great day
Had a knee Replacement three years ago at Eisenhower and everyone was so caring and attentive! I will be getting a procedure on my other knee. I have no worries or hesitations, as a matter a fact, I am looking forward to the procedure. My Doctor was excellent ( Dr. G.Desantis DO) I would recommend him to anybody. E.G.
Every time I call the North Palm Desert location where my physician is located it ALWAYS goes to voicemail. I leave messages to return my call and they never call back. This has been going on for quite a while and I’m getting very frustrated.
Amazing hospital, surgery, nurses and supporting staff. From the point I entered the facility customer service and care was at the forefront. Every department was top notch. Especially during Covid-19 I felted protected. …
I had to go to the emergency dept at this hospital today and could not be more impressed with the professional and efficient manner that is being displayed from everyone from kind volunteers to the nurses and doctors. Great job making a not so pleasant experience be as good as possible!
This happened to family members not once, but twice at the ER. (We have a great Insurance coverage, BTW).
First: my 3 months granddaughter with a very high fiver. They gave to her the …
I had awful experience at eisenhower during my stay at Eisenhower Medical center. Some of the nurses were very nice some were mean ,just downright mean and unprofessional. They were trying to put a very painfuk medicine through my IV . …
Eisenhower Health is not only a great place to work. It is an amazing opportunity to make an intangible impact on the lives of extraordinary patients. The enrichment of the culture is definitely of a different caliber. I would absolutely …
My mother was admitted to the Emergency room with “the worst headache she ever had” and “seeing double” and “neck pain” and they had her sit in the er waiting room for 5 hours… until a CT scan was done where she was diagnosed with …
I’ve been coming here since I was a young girl
Don’t come here unless you’re ok with waiting 5-9 hours
Especially now with covid …
Don’t work there because if you complain they will move you to make you quit I told them a had a disability and they really do anything to help me I told Human Resources she look at me and said so are you quitting!!!! So now am getting legal advise.
Staff was not gentle or caring when moving our family member during a routine procedure. He experienced alot of pain when they moved him and he was ignored when he told them to be careful. Desert Regional Medical Center has performed the …
FRAUDSTERS. I saw Dr. James Conti (Gastroenterologist at Eisenhower Health in Rancho Mirage, CA) for less than 20 minutes. I paid $ 245,–, as that was the fee for a 20 minutes consultation. 2 weeks later they sent me a bill claiming the …
World class healthcare. Excellent, thorough and professional doctors. Kind and caring nurse staff. Even the food is delicious! Feel confident going to Eisenhower Medical Center. One caveat: the billing department is clueless. The don’t know …
This place is absolutely horrible!!!!! Staff is rude!! Place is filthy!!! A woman slipped in another mans throw up that had been there for hours!!! Almost broke her leg! I was there for seven hours for a pain in my side asked what was going …
My wife works for Eisenhower Hospital and I have had three major surgeries there. It is absolutely the best of the best in all catagories. Maybe someday I can join my wife as an employee of this wonderful Hospital serving quality needs of so many. Top Notch👍🏻 …
Would rate less if possible. They had me wait in the size of a bathroom with four other patients with paper-thin dividers no privacy whatsoever for over 3 hours. went in because my feet are swollen I couldn’t walk I had blisters all over …
In general, I’ve been very pleased with the quality of care at Eisenhower.
I have chronic heart and lung problems. When I first moved here, I was taken to …
Worst ER experience. I have currently been waiting for over 8 hours for someone to see my wife who is having complications with her pregnancy. When I asked when we could see someone I was told “well it’s busy” from the staff. …
Over the last 20 years we have been using EMC. They have saved our lives several times over the years. The doctors and all staff have been excellent and very concerned and attentive to each patient. I cannot say enough good things for this 5 star health care facility.
My Mother was in for an impacted broken femur neck and they performed surgery right away. The surgery was wonderful but they failed to reset her also broken right wrist and a broken pinky on that same hand/wrist. My Mother, a CCU/ICU nurse …
Basic ER empathy would be nice. First, the ER doc had a horrible bedside manner. It is my opinion that when someone is dying, you comfort them as best as possible, and give them whatever they want as much as you can to make their death or …
Terrible E.R.!!!!! I waited 1 hour to be called in. They weren’t even busy, since the waiting area was literally empty. They took blood, urine and did an E.K.G. Now go wait out in the waiting area while in pain….2 hours and 10 minutes …
I’m not a person who yelps or complains, but yesterday’s visit was ridiculous. I went to the ER yesterday around 3 p.m. on 4/8/2018 for side effects from my pain meds. I’m 3 days post op hip arthroscopy surgery and was very ill and vomiting …
Dr patel’s office lacks customer service skills in the most HUGEST of ways. Last month my mother had an appointment and was summarily kicked out after waiting for HOURS over a sip of water, which she was informed she could have with her …
Your better off going one of the JFK hospitals me and my wife who is pregnant and spotting blood have been waiting in the waiting room for over 4 hrs. When I asked guy at desk how much longer he says as soon as a room is available, when I …
All of the care that one might imagine from such a prestigious institution.
The medical staff, housekeeping, dietary as well as Social services showed themselves to be knowledgeable & patient. …
My brother was taken here we were got into a car accident last month. He had pretty bad head injurious and also with his neck. He waited about 3-4 hours in the waiting room to be seen by someone He felt really light headed and really …
Worst hospital have you waiting hours just to get sent home without doing any testing
Last year, I was referred to the Eisenhower Orthopedic Center by my primary care physician to get a rare tumour removed from my wrist. One thing I can say is that the surgeon who operated on my wrist, Stephen O’Connell, was very …
ER always provides bad service!
Awful, rude, and lazy staff! From the registration staff to the nurses, to the physicians! I went to the ER on a few occasions and always feel the same way …
I can’t believe the lack of communication between patient and this business. I can’t stress this enough, if you have insurance with a separate hospital.. like Kaiser. Your looking for a headache of problems. I have been dealing with billing …
I’ve been to many hospitals for some pretty serious health conditions and surgeries. The staff at this hospital had lacked bedside manor and education during every appointment or ER visit I’ve had. Just left the ER now and got a call from …
My mother was admitted for an emergent major surgical procedure a few weeks ago, and was an inpatient at Eisenhower Medical Center for one week. For the first 24 hours after surgery she was in ICU and received standard care. …
I hope none of our travel friends ever require medical / emergency help. If you find yourself in need in the Coachella Valley, you couldn’t do better than Eisenhower Health.The main campus is on Bob Hope Dr. in Rancho Mirage, but the …
Avoid at all costs! I’m from Oregon and was visiting family for a week over Spring break. The day we were supposed to fly out, there was a severe wind storm and my flight was canceled. Due to Spring break, there was no flights for 6 days. …
Horrible billing- after taking our son to the ER- my husband provided them with our insurance upon arrival- we received a bill in the mail, stating no insurance was processed. I called multiple times and left messages indicating we did in …
My wife and I have had Eisenhower as primary care for 3 plus years now. The wait times for appointments has steadily degraded. This year I had a kidney stone issue. My family doctor was on vacation. The back up doctor despite 2 requests …
The triage Nurses lack empathy . I understand there’s a high volume of people coming in yet, it’s not an excuse to thier lack of care towards someone who is ill. I understand it’s a job or something they see and do everyday but to …
They lowered my brother in laws sedation which caused an infection from pneumonia he’s now in there with more complications I wish we never brought him in he’s been In there 2weeks and we just keep getting bad news. I think he would have had a better chance if we didn’t take him in.
My sister is currently in the ICU at Eisenhower. This is the best hospital! They brought her back from the brink of death. The doctors and nurses there are the best! You can tell they came from the top of their classes. Their are …
I am appalled that I drove to see a person in after surgery more than 32 miles and i was actually turned away. He had open heart surgery. I believe anyone that drives over 20 miles to see a patient should be allowed to see him or her for 5 …
They have a great staff. Always have taken good care of our family. I wouldn’t have gone to any other hospital in the valley.
It’s clean and up to date with technology. ER wait time was never long at all.
I have come into the emergency room here for several reasons throughout my years in this desert. For the most part it’s been relatively positive, but the negative response I got from everyone this last trip was appalling. No answers to …
I was impressed with just about every employee i had contact but three stood out. 3rd floor RN Vannak went above and beyond, as did CNAs, Lani & Ruel. All three helped to makee my five day hospital stay as comfotable as possibje in a professional manner.
Every time I come in, it never fails that I encounter someone that I end up loathing because they are beyond rude; however, after being very upset it also never fails that a nurse or doctor comes in and not only does their job, but does an …
The Desert community is fortunate to have a hospital of this caliber. The Doctors, the Nurses and Staff provide excellent care.
I recently had an appointment at Eisenhower Health and was very disappointed by the way I was treated by my doctor. I am speechless on the way I was treated and I feel that my doctor didn’t seem to care about me. She was very cruel in many …
I had a Angiogram done, was told must the Surgeon,
appointment was scheduled so I can discuss my options with the physician.
I waited two weeks after my Angiogram, finally I was given a appointment with …
Such a bad ER waited with my husband because he had signs of a heart attack we were there waiting after they did all test from 8:00 am- 8:00 pm ridiculous. Besides all the wait half of staff are extremely rude they seem like they do not …
Emergency room personnel were really great. The great stops there. Have a broken wrist. The only orthopedic physician they have cannot see me anytime soon. When calling to make an appointment was told different information every time I …
Worst Hospital in our country, the doctors are straight numheaded jerks. I’m disabled suffer from severe facial pain, headaches, sinus pains. I went for 2 weeks straight they kept telling me to go to Borrego springs for help to get rid …
Wonderful doctors!
Eisenhower Medical Center and Orthopedic Centers are very organized (not easy to find your way around, due to the lack of access street names on maps.
However, in spite of access streets, I wouldn”t go anywhere else!
Had a minimally invasive surgery outside of Eisenhower Medical Center that went very wrong. The “wrong” part was the way my body reacted to the procedure, not my doctor who’s excellent at what he does. Ended up at Eisenhower Medical Center …
Stay away. The staff is rude and unprofessional. The nurses were more focused on socializing and having each other’s back when they treat a patient bad. The nurse blew my vein trying to insert a iv . I asked for something for my arm …
I had Bilateral knee replacements and they took very well care of me the nurses were awesome doctor was the best Ortho I’ve seen
Repulsed after visiting the ER twice in a week. Each time I was admitted I had other people’s blood on the bed I was laying in. Going through covid you’d think the hospital would take extra care in cleanliness. And its not a little blood …
Ten days after I moved to Palm Desert, my daughter became terribly ill. We weren’t even sure where a hospital was! She was seen in a very timely manner in the emergency room and ended up in the hospital for 32 days. She had an excellent …
Sitting here in emergency room with my husband since 1.30 pm. Still waiting for an MRI. We were informed that we have 3 more hours to go. Truly unacceptable for a hospital of this size to have 1 MRI in the emergency room. If we weren’t from …
First class hospital in every way. Staff and medical attention was superb.
Thank you for being so attentive to my dad, Marvin. I am appalled to hear the disheartening stories of others about Eisenhower. First of all, it is NOT really …
The stars are only entered so I could communicate (and the limitations on communication is the reason for the review).
As you must know Scripps online system was hacked, causing huge problems. I have …
Emergency room: After getting tests done.. That was pretty much busy work. We were told well be in to see a doctor next. So far is been over 2 hours and no call back for a doctor. As for being nonprofit hospital. The doctors they use in …
I’ve been going to this hospital for twenty years and each year it gets worse and worse and worse. And now Kaiser is finally using it as a hospital that we can go to now but since everybody there seems to be are jerks I really don’t want to go back and I sure as hell don’t want to die there
During one er visit after 6 hours. A nurse came into the room with discharge papers and the doctors diagnosis……I was never seen by a doctor.
Used to be the best in the desert all the way around. Now the ER is a joke. The nurses there that handle intake are rude and on a power trip. Had to wait there 5 hours just to get ct scan after a high blood pressure reading and on the verge …
Went to visit a friend who was a patient there on 08/03/2022. Was completely satisfied with the level of care my friend received there!
If you care about your family STAY AWAY FROM THIS HOSPITAL. THEY USED TO BE #1 NOW THEY ARE # 0. BEWARE Some will go in and never come out, the staff we dealt with were evil, complicit and have no soul. They think they are covered and …
Be prepared to wait. 6 hours in an empty waiting room after being brought in by ambulance? My son has had to go here several times and we always wait at least 3 to 6 hours before being seen.
This is a beautiful facility. If you are fortunate enough to be able to plan your hospital stay in advance, you should have no problem. If on the other hand, you arrive via the emergency room your chances of receiving quality care on a …
After warding off Atrial Fibrillation for 12 years I went to emergency after having an episode on 3/12/20. I gave the staff a detailed history of my living with this condition off and on for 50 years. ( I had 7 cardio conversions in my …
The worse experience ever! Don’t think that because this is a “rich” hospital in a prestigious area means that translates into a superb hospital, staff, etc. Three words describe best my visist: neglect, abandonment, SLOW! Nurses and their …
Horrible experience with Dr. Jen’s office. Had to call 12 times (including talking to her nurse) and drive to the office after being told 3 times my paper work would be faxed to Lab Corp (it never was, even watched the guy go through the …
Our son recently had a surgery at Eisenhower. We are so impressed with the entire team in the Delores Hope wing of the hospital. From pre-op registration, to check in, through the surgery to him being discharged, the entire team was on …
Amazing hospital and staff. Recently arrived to ER in agony feeling 20% of myself. Discharged a day later feeling almost 100%. Comfortable private rooms and a very attentive, personable nursing staffing team from ER through admission. This RN would definitely return if given the choice.
This is a great hospital. The staff are wonderful and know their job well. Yes the wait can be long, but depending on your condition. Big kudos to you! I was there yesterday and received excellent analysis and care. Thanks so much. …
My husband recently had surgery. Everyone was super great, from the front desk to the people who brought his food. His nurse Crystal on the 4 North was the best, she was so awesome and let me tell you I have had a lot of experience with hospitals and nurses. Thank you Crystal. Thank you all for the care my husband received.
My mom was hospitalized here for 4 days this week. I went to visit her everyday. Doctor Taharnia and his staff did an excellent job. My mom is happy with the care she received.
I visited the emergency room in June, the first nurse who asked why I was there wasn’t listening to my health complaint and when I sat in triage the RN was concerned enough to pick up the phone and call the Dr. Directly before even …
It’s been over a week since my brother was admitted we haven’t been able to see him. On top of everything the nurses are rude about me calling to check up on him. Yesterday we were told we could see him for 15 minutes, not really asking for …
My father was brought here and treated for a stroke, during this hard time of pandemic there was a lot of uncertainty and concerns. However, the staff and nurses from Eisenhower hospital were great, friendly, went beyond to ensure my …
Waited at emergency from 8:20pm and it 1:53am and still have not been taken care of. Finally got seen and the doctor and nurses were very helpful and kind. The reason for 3 stars was it seemed like they were under staffed, finally got discharged at 4:30am
In a recent health crisis.. I found myself under the care of Dr Karl A. Schulz for gall bladder surgery. I could not have had a better physician and staff to provide the care I needed. …
Long story short there is no communication what so ever between staff. No one knew where my mom was after surgery, assistant nurse didn’t pay attention and felt like she didn’t know what she was doing and didn’t pass on info to following …
My daughter received the worst care at the birthing center and almost lost her baby.
Had an outpatient MRI for headaches and arm numbness. Within 30 min I received a call from my PCP to go to the ED because I had a clot in my brain. I’ve been to several hospitals’ ED waiting rooms and this one was very quick. I saw several …
Worest check in service by security officer Ronald, there was no sign for showing vaccanination status however he exclude me from the line and he asked me to go online and show proof of vac. And to go back to the end of a long wait line …
My 101 year old Mom was admitted to this ER. I braced myself for a negative experience, fearing she’d be treated by jaded, burned out staff. I could not have been more mistaken. From the front desk staff to the nurses and support staff- all …
I don’t understand why you are not proactive when it comes to covid. Many other urgent care locations offer walk in covid rapid test. With you one of the biggest hospital corporations in the valley you get the run around. You go to your …
According to my husband, Anna and Beth in Radiology deserve a big thank you for taking good care of my husband during his paracentesis today. A big thanks to Beth for showing the radiologist how to do the procedure properly. And we both …
Staff was courteous. Got one 1st day on job staff that moved a little slow but otherwise OK.
I went in there through the ER, Dec. 31st. I was treated for a stroke and admitted for covid 19 positive test even though I was A symptomatic. I was transferred Jan. 6th to a care facility allocated by Eisenhower case management staff. The …
Worst experience at a hospital ever. Nobody seems to know what they’re doing, nobody is clear on company policy, nor do they give you direction on what to do before surgery. I would not recommend this hospital to anybody. Idiots!
Emergency room staff was terrible, including the doctor and the triage nurses. You can do your job efficiently and still be nice to patients, regardless if they’re overworked or not, we go for help and we’re already feeling terrible. We do …
If I would give this place a 0, I would. I have had a sore throat, but not like a sick type of soreness. A burning one. I got worried about it and decided to make an appointment (Since they are my primary doctor). I am not able to go …
They were awesome!! Very helpful, very polite. Clean and prompt.
AVOID THIS INSTITUTION AT ALL COSTS. I am a well patient at Rimrock Offices and never have I received worse service overall…My esteemed and exceptional young female doctor has decided to leave EMC after a short term. She’s disgusted by …
HORRIBLE. Avoid at all costs. Nurses were making fun of covid and heard them making fun of patients. I have tried to reach out about my nurses and they never replied. I had one nurse in specific that should 100% have her license revoked. I …
Six+ hours and still waiting in pain, in the lobby. Pathetic. We’re new to the desert and the rumors are true – this place is awful. And the ER room was filthy. Hair on the floor, splattering on the wall and ceiling. Based upon other’s comments, seems Eisenhower does not care and won’t fix the problems with this place.
Was taken to hospital but Riverside county sheriff’s department and received standard pulse, blood,…. You know, Then was taken to a day emergency operating room and was operated on without any permission from myself. Woke up next morning …
I had a fall and ended up in Eisenhower ICU for 24 hours and just wanted to say how amazing this hospital was. My nurse Rachel made me feel like her best friend and was so helpful and fun!! I can’t believe I am saying this but I actually had a good time 🙂 Thank you all so much for everything!!
I’m in law enforcement in the state of Arizona. Your lucky im out of jurisdiction. The way your er staff treats people who walk in is besides me. My mother came in with a possible broken leg and nobody came out to help , no security at …
Excellent care. Always until this pass Hospital inpatient stay which I’m currently still inpatient. This particular visit I was placed on 4th floor in Semi private room. Other person was extremely rude, loud & obnoxious. After asking for 2 …
DO NOT GO TO EISENHOWER! I checked in to Eisenhower and the nurses told me to empty my pockets of everything and put on the table including my wallet and cell-phone. The nurses then stole everything I had and charged items and food on my credit cards. Police were called and a county deputy arrived and took a report.
I grew up in the Valley Desert hospital is my family’s main hospital, my kids were born there, I’ve had procedures done there etc….I always thought Eisenhower hospital was the best though….well my Father got rerouted in ambulance to …
The Nursing staff is great, but there is no communication from the top down. After being transfered from the ER to a room, I was told at 10:00am that I was going to be discharged. At 2:00 pm I was told that I needed another test before they …
I was not well went to ER at Eisenhower, this place is amazing. I was in ER all day and all night, an angel Nurse took care of me in the early morning hours i believe his name is Martin. I thank God for this Nurse he took cate of me so well …
This is an excellent hospital where they took really good care of my mom thanks everyone at this hospital nurses staff and owners for the excellently great job in your hard work
I came into this hospital 2 times in less than a week. When I’m limping and one nurse asks, “is it getting worse?” And I reply yes, there was no sign of a wheelchair and then I sit down that same nurse asks me to move. Everybody needs to …
Been waiting to be seen by ER for over 6 hours and counting. They don’t even assess the severity of patient concerns or physically exam me but somehow they determine my issue is not severe. I did not know bleeding and intense pain is no reason for emergency services here. I
Kaiser needs to build a keiser hospital. Don’t use Eisenhower. This is the worst hospital ever. The wait is hours, the service is awful.
I have several stories. They sent my 26 year old daughter home in acute heart …
If there was a 0 I would put that in. Eisenhower emergency should be fined for elder abuse ! I had to take my 97 year old father in law to emergency Friday 1/28/22 and they left him sitting in the emergency waiting room for 5 hours ! No …
I went to the ER yesterday morning for leg pain, I arrived at around 9:00 am, there were only 4 people in the waiting room, I was brought in and given a bed in the hallway, I believe it was Ha1, I was seen fairly quickly and watched as the …
Rude. Wont let family members go see the patients. Nothing anyone can do to speak to a higher up. Even on theyre website i cant find anywhere to file a complaint. The restrooms are also dirty and theres no around the clock maintenance. The …
my stay in Eisenhower was great ,everybody that helped me was kind and professional and Dr. Briggs thanks so much for taking the extra 3 hours on my operation to do it right thank you all
I came in with COVID symptoms, even a nurse said it sounded like I have COVID. I’m glad I don’t but that’s how sick I had been feeling. My whole body HURTS from coughing and vomiting so much. They said I don’t have COVID but they didn’t do …
The worst ER I have ever been to. I have tried calling to speak to someone about the 8 hours of sitting in the lobby. Want to speak to someone about the ER provider Dr Barden. I want to speak to anyone about the experience. Everyone from …
If I could give this emergency room no stars I would. I came in here for help to only have my rights stripped from me and put on a hold by social worker, Lilana. Held against my will and not listened to and treated as if I was crazy and not …
The worst healthcare organization I’ve encountered anywhere in the United States. Trying to arrange primary care (the most basic thing in the history of ever) and you cannot get even the most basic call answered without calling and calling …
Visit Cafe Eisenhower (Kiewit, DOC, and Argyros buildings) for delicious food and fantastic coffee drinks!
My daughter was taken to emergency at Eisenhower Hospital due to a seizure. She is not epileptic and has no history of seizures. She informed them that she was on an anti depressant and the dosage being taken. It is worth noting that she …
Ended up in ER, admitted, had surgery and for the first time in 10 months I feel like my problem has resolved. Still recovering but thank you to the ER doctors and nurses. The fourth floor nurses and hospitalist we’re great. My surgeon Dr. Kanagala literally saved my life. Thank you.
Took my 3 month old baby to the ER due to her insurance is only allowed certain urgent cares and some don’t even take 3 month old babies only 7+ months so my only option was the ER . I waited 6+ hours I would go and ask the check in …
Was in ER for 3hrs and didn’t get attended they need to get some staff that knows what they are doing specially that lady Tasha/sasha
And they best believe in getting in contact with patient relations tomorrow when …
The staff at the front in the emergency room at the “patient check-in” station are incredibly rude. If you don’t like your job just quit. It’s very simply. The people in your building are all sick, in pain or both. There’s no reason why …
This another bad review of the Eisenhower Health System. I was seen yesterday by an orthopedic doctor in Palm Springs. I am a RN, BSN with 30 years of experience in multiple specialties and Internal Medicine. I read all my medical …
Disappointing and frustrating. My main complaint is that my elderly dad with dementia was taken to Eisenhower ER about a week ago. First problem was that I, one of his daughters was not allowed in because I have made an informed decision to …
I checked in as urgent care patient and waited for close to 3 hours which was painful. Dr spend 10 minutes only and I got bill for few thousands dollars which was reduced by insurance as 600 dollars. As per insurance if the facility bills …
This hospital has the worst operation that I have ever experienced. Behind the nice building, the people working there have zero empathy towards their patients and the customer service is the worst that I have ever experienced.
Excellent Staff. Angelica my Transporter was a #BOSS
My ER Physician Christine is amazing to say the least thank you
Horrible place. A nurse named Ariel ( would not share last name ) got into personal information and shared it with everyone should be investigated. Would reccomend looking into her illegal activity .
After going to desert regional I thought Eisenhower can’t let me down. Eisenhower can’t even diagnose and sent me home FEELING WORSE. I highly wouldn’t recommend. They clearly need more schooling and get their act together if they are spending hours just to send you home with an unknown diagnose. Very disappointed.
My dad goes to dialysis 3x a week & they told him his vein is clogged & he needs to go to the hospital to have his vein unclogged. Eisenhower told him the next available appt is on Sept 6! His body will be filled with fluid by that time! What do people do when this happens? This is a disgrace!!!!
Brought my mother to the orthopedic center for a follow up appointment. We traveled from the east of the Valley and the front desk lost her appointment, thankfully they were able to get her in same day but still had to wait over 2 hours …
Not only did we have to wait a total of 8 hours in the lobby but I contracted Covid from being there! The nurse guy was laughing and gossiping with his coworker about the (angry mom) me who took his name down. Never have I been more set on suing!
If I could do 0 stars I would. The doctors here are entitled & don’t listen to the nurses. There is no teamwork or respect for one another. They are short staffed with nurses and nurses aids so many patients are left waiting for help for a …
Yesterday we took our daughter to the emergency room because she got a very deep cut in her hand. She was bleeding when we got there. We checked in, they put a bandage in her hand to put pressure in the wound, and they told us to wait for …
Worst experience ever.! Not only did they make you wait outside in the 100 degree weather. They also made a mom and a new born wait outside and then locked the doors after some people tried to wait in the hallway to be in the AC. Then my …
I really wanted to give them a higher rating due to at least having a good Dr, but they had a virtually empty waiting room and I still waited 6 hours to be seen despite coming in by ambulance doubled over in pain. There were only a couple …
One of the worse medical facility ever! I was a patient at Eisenhower Health Rimrock and I moved my medical services to another facility. My new PCP sent for my Medical Records to Eisenhower to request my medical records and its been more …
My dad’s nurse did not speak clear English nor did she understand it well. That’s a horrible mix for a medical situation!
The doctor who did the colonoscopy and endoscopy didn’t come to tell us what was found.
Some Doctors are not respectful of bloodless alternatives and can be very rude and unprofessional. …
Horrible place to go when you have an emergency, def not a friendly environment to active duty military. Had to Uber to another hospital where they took my concern of a hand deep cut wide open ( bleeding) seriously and stitch me up right away. Instead of it will be more than 4 hrs.
Night before last I was there from 6pm-6am waiting in the waiting room for 10 hours. They never sent my scripts to the pharmacy and I am still really sick. I guess I have to go to desert regional now.
Dennis from billing is best qualified to help uninsured yokels. DO NOT let him help donors or people with their name on the side of the building. You will lose your donations. The incompetence seems intentional.
The hospital Trick me into thinking I was being admitted, then after the office’s where closed they tried to get me to sign a document saying I would pay for costs that might not be covered on my insurance, because I was not really …
If there was an option for less than 1 star this
review would be more honest. The absolute nightmare of this institution is hard to describe. Filthy, rude and should be seriously reviewed and shut down. …
Horrible hospital do these ER docs even know what they are doing? Doctor the day before yesterday in the pm basically said he had no clue of what was going on he should have run more tests instead was sent home and given pain meds. And I have multiple problems with my health.
Took my spouse to the ER due to active bleeding. The clothes were soaked with blood. Waited 11 hours before seeing the doctor. Prior to the doctor, blood labs were drawn, CT scan was completed. The ER doctor didn’t even complete a …
I am so incredibly angry and disappointed in this hospital’s emergency room.
My mom was hemorrhaging from her nose and throat very badly she was just throwing up blood at one point and chocked on a huge clot which my sister pleaded for …
The staff seemed very nice but my pain was undiagnosed and is 10 times worse. I have heart and lung problems they did a bunch of test but not one person doctor or nurse listened to my lungs. I’m concerned I have pleurisy but don’t know if I …
My fiancé and I were here for the birth of our child and while we were staying there I was attacked by bed bugs on the couch and recliner. my fiancé stated and told the nurses that there is blood on the bed from the previous patient and the …
Eisenhower is the new JFK! My daughter spiked a 106 fever and we did everything that we were supposed to do (second child) we cooled her down, gave her Tylenol and hurried up and put her in the tub. We contacted our insurance nurse but we …
Billing office customer service and direct supervisor need training on how to communicate professionally and in a more courteous manner. Purposefully making a point regardless of the situation to more effectively speak to any …
My father was just in the hospital for 3 days/2 nights. He came home barely able to walk. He is 80 years old. I appreciate that they want to get you out of the hospital, people do better at home. However he came home in filthy, soaked …
Labor and delivery staff get a 5 stars!! From the nurses I had and the doctors who all attended, all handled me with so much care and compassion! Post partum care was also 5 stars!! Thank you all so much for being so caring and kind during our birth and stay. We appreciate it more than anything!!
Worst Emergency Room experience ever.
When we arrive, there was no one receiving us. Between hours of wait time, …
I’m am so over this emergency room, second time here in the last few weeks and I’m about to leave without being seen by a doctor. I have been in the waiting room for 4 hours, no medicine, no treatment. Others have been waiting for 8-10 …
I have had several surgeries at Eisenhower Medical Center in Rancho Mirage and I have been extremely happy with everyone involved in my care. I intentionally choose Eisenhower doctors who all have access to my records on-line. Sometimes …
A couple of weeks ago, 12 hours after getting my Covid booster, seasonal flu, and pneumonia vaccinations, in the early morning hours, I passed out and fell back onto the stone floor in our kitchen. I got quite a cut in the back of my head …
Stay away from this hospital was there for 6 hours and would ask about how long wait is and front desk would even get mad telling me there’s ppl been waiting longer and that it’s on urgency . STAY AWAY !! They have no regards for well being …
July 6, 2022 We went to the ER yesterday for my husband’s health. We checked in and I was extremely upset by the way the ER waiting room was seating people so close, not enforcing masking. The guy who performed my husband’s CT wasn’t …