&#10&#10&#10

Vision
El Paso Electric will provide safe, clean, affordable and reliable energy through superior production, acquisition and delivery.

Mission

&#10

El Paso Electric (EPE) first began serving its customers on August 30, 1901.&#160 It was then known as the El Paso Electric Railway Company.&#160 Initially its primary business consisted of providing transportation via mule-drawn streetcars, which were replaced in 1902 with electric streetcars.&#160
&#10

Today, El Paso Electric is a regional electric utility providing generation, transmission and distribution service to approximately 392,000 retail and wholesale customers in a 10,000 square mile area of the Rio Grande valley in west Texas and southern New Mexico.&#160 Its service territory extends from Hatch, New Mexico to Van Horn, Texas.&#160 

El Paso Electric takes pride in being an active corporate citizeninthecommunitiesitserves.Contributing to our communities is an…
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
100 N Stanton St, El Paso, TX 79901
👎👎👎 …
(Translated by Google) Uuumm
(Original)
Uuuoomm
(Translated by Google) Well
(Original)
Bueno
(Translated by Google) Do people even work there? No response after setting up service online. Service is a joke. No responses or confirmation of service. Why is this company not investigated? …
Terrible customer service! I’ve been on hold for over an hour and I haven’t even spoken with a single person!
Unfathomable that local authorities continue to allow the anticompetitive, unethical, and monopolistic framework and structure that has enabled this firm to price gouge local residents for decades.
Dumbasses.
They suck.
very bad services
Awful customer service
Absolute trash.
F**k EP Electric
No other choice sadly
Booty… That is what El Paso Electric is…..
Another corrupt government pawn
They suck
Nice business with good employees
Thief’s!
The worst
Very bad service and very rude
I hate this company, what a monopoly
They be good
We need a new provider!
The worst company ever!
The worst Utility company that exists
This is a monopoly with the customer services of one.
The worst company ever period
Terrible people
I hope that ONCOR could kick there ass!!!
wish there were better payment options
These guys are outright crooks and the whole city knows it.
Bad service no communication with the customer
Dont know how to keep track of payments
Trying to talk to someone is near impossible.
Worst customer service I have ever dealt with.
It should be 0, not 1. Incompetence to the max!!!
If you have another option other than this company use it.
By far the worst customer service every they lie about everything
Shut off my power with no notice. Wow.. horrible company
Very poor customer service. Wish I could go back to PNM!
Horrible service. Take too long to get the power back on.
One star is too much. Bunch of greedy, disrespectful people.
Quick, excellent service. Thanks
Over charge due to horrible bill matrix
I GAVE THEM MY MONEY AND THEY TOOK IT
Horrible service.
Thieves
6 windows: 5 are closed and 1 is open. The slowest service in the whole City.
Good job guys, power’s been up and down for the last 3 hours because of the dust storm.
Worst business I’ve ever had to deal with don’t move anywhere where they control your energy
rudest customer care person I have every experienced. ZERO concern for the customers.
Your website sucks ASS, As well as your service….We need more choices as to what company we use
Horrible, I wish we had more options like the bigger cities.
It is so difficult to make a payment. Try to get a real live human being almost impossible.
Worst payment options. Wish we could have other companies for a fair market!
These people are a rip off they do what they want because they are the only company in ep I would change asap if there was another!!!
Y’all suck chayit up a bit
Terrible! That’s all I can say. Too bad there’s no other company here in El Paso
Greedy, lazy, outdated company. They make it a pain to pay them and charge high late fees.
Worst company !! They turned off on Friday without telling us and we spent the weekend without electricity..
Customer service is horrible. Also they charge to make your payment no matter how you make it
Horrible service!!! It shouldnt be hard to pay!!!
Over 12 hours without power, another undermanned and incompetent institution serving the city of El Paso.
I don’t like the fact that they want there money quick and to get back reconnected they take forever to go back and turn it back on.
No electricity but you don’t have a customer service open or available on standby.
Customer service is horrible
Absolute worst electric company I have ever had, and I have lived all over the United States.
Would give zero stars if I could. Power goes out of a regular basis and they do nothing and say it’s normal
the worst would rate them 0 stars if possible worst customer service worst technitian service people who make part of this company should be ashamed the girls on the phone f you!
They haven’t connect my light in two days
There is no 0 stars. No ethics. No values, lack of commitment, bad customer service, less words SCAM
How are you going to charge people to pay their bills? Thats more than shady business, that’s damn near robbery!
Will Smith actions were taken like a slap in the face😂 …
By far the worst customer service i have ever received. I wish there was another electric company i could use.
wish there were other choices in electric companies like in california. they never seem to care and customer service SUCKS
Worst options to make payments. Could have made it simple by paying the bill on their website
GOOD JOB SUPPLYING ELECTRICITY TO ME FOR 2 YRS WHILE LIVING IN ELPASO BUT THATS NOT MUCH OF A COMPLIMENT SINCE THE PROCESS OF DELIVERING ELECTRICITY TO RESIDENTIAL ADRESSES WAS PERFECTED LONG BEFORE YOU LAYED STAKE ON IT THEREFORE NO CREDIT …
Always overcharging and even making a payment is so tedious. Going to look more into this cause this seems like they are robbing from everyone
These morons don’t accept credit cards, only cash and money orders. Absolutely smug about it as well.
Worst customer service worst accounting this is by far the worst electric company in any city I have ever lived in. They don’t even deserve a star from me. Pathetic
No one is answering the phones!!! And the website is a joke!
Can’t create an account because it didn’t accept my information, what the heck?
This company steals from people!
I told the guy not to disconnected because i was on my way to pay and he did it … And my kids were home without electricity and they couldn’t make breakfast 😐 …
Great response when lines go down. Every other service provided is a major let down to say the least and the fees fines and regulations are ridiculous
They lack quality customer service. The agent and the manager were apathetic and liked to interrupt me over the phone.
The most unresponsive and unavailable customer service I’ve ever had to deal with in an electric company.
I hate how I can’t get a hold of anyone for connectivity. The customer service hours are not convenient at all.
Take cash only and directed me eventI me to a middleman to pay my bill and pay a fee, ridiculous. Also tried to pay bills would not take payment with Debit card, again directed me to atmosphere to take out cash.
Thank you, Pedro, for the excellent customer service!
It’s funny how they will cut your lights first thing in the morning but when you need service repaired they won’t go until Monday. POS MF.
They will not answer phones, call waiting is outrageous automated system can not I.D me either from acc or address, this is ridiculous. …
Everything is automated!!! Lack of communication with customer, then when you do get a hold of someone, they’re rude!!!
So glad I’m going solar and getting rid of you
Light has been out since 10:44 am and still have no light.
They just charge whatever they want. This is a monopoly and thus is illegal but Tezas still allows it because this entity is a money making machine for Texas. Texas lawmakers should ban these monopolies tio exists.
Called to have my services started today, here it is 830 at night and I still have no service. Not happy what away to start off El Paso
Wish we had another electric company to choose from these guys are a joke they raise the cost and then stuck you with a bill and don’t try to work with you after u try to pay off give them $1000 In a month and they still cut it off cuz …
The worst of the worst and we can’t do anything about it seriously. You should re evaluate the way you treat your customers and provide service because when the people have enough it will be too late.
Re connection 150 for a bill less than 60? And after i agree to pay same day they dont come and all my food spoiled charged me anyway
The worst company evet!!! #AMAZOM do not come here!!! This is the only electric company we have and they steal everything with their bogus fees and supposed informative calls! Thiefs -5 STARS
Power went off 5 times yesterday, now its going off again today. Seems the workers are too lazy to actually solve the issue and would rather find a temporary solution.
Worst customer service, bottom line they are a horrible company and utilize the fact that they are the only company to provide electricity to they’re advantage. If we could get a competitor out here it would benefit us all. El Paso Electric is GARBAGE!!!!
place is horrible have no compassion, take and take and take never help out, ive been late once in 4 yrs and they shut me off and then charged me to turn back on, I have 3 kids a wife and a senior citizen in the house all because I …
Wouldnt even give them one star have had my electicty being stolen by the neghbor proved it thier own tech proved and still paying $500 bill for a month I was out of state for because thieves live next door
I do know that they will improve!
I honestly think that we should have more choices to whom it provide us with our services not only this company that’s why they think they can treat people the way they do. Where is our freedom then when we really don’t have another choice but to stick with El Paso electric.
Worst utility company ever! If there were another electric company in El Paso, I’d be the first one to switch! This company charges too much money for electricity and they WILL overcharge you if you don’t notice. Well I guess that’s what being a greedy Mexican can do to you in El Paso.
Paying my bill online has been the biggest headache I’ve experienced in a long while. The Representative I spoke with didn’t help matters much either.
its fun getting a disconnect notice and when you go to the website to check your account and it says $0.00 overdue
They didnt put on my bill that it’s a disconnect notice and didn’t bother to knock on my door to tell me when they came to disconnect
Shouldn’t be required to give the first and last payment as a deposit, rediculous amount smh
Worst electric company ever. Rates increase for no reason and charge you fees for breathing.
Lady who called was rude saying we haven’t paid for services. As well hang up on me when I was explaining to her. People need to have manners and as well need to speak clearly.
I have nothing but good stuff to talk about el paso electric, they refunded my deposit, they always responded promptly.
EL PASO ELECTRIC ARE LEGIT. …
Never had a single problem with them! It’s strange to see so many negative reviews.
The regime of El Paso Electric Co has the most unprofessional staff I’ve ever encountered! Rude people who who THINK they’re speaking intelligently but have no clue how to use grammar and sentence structure, much less courtesy!!! Down with this monopoly!!!!
Most diffuclt recording ive ever dealt with. They make you jump through hoops just to make a complaint and then they take literally forever to come turn the power back on. By far the worst company in this whole damm city!
Stole money out my account!!!!!! and saying my bank declined the money for inefficient funds! But on my electric account is saying they did take my money way more then they were suppose to
A BILLION DOLLAR COMPANY WITH a HUNDRED dollar WEBSITE. THEY do not even email you a receipt when you pay online.
GOOD luck trying to to find the payment option from their home page. …
in order to report a power outage, you need to enter a ton of information. when you can’t seem to get the automated system to understand a damn thing you enter, they prompt you to leave a voice message the will never return. …
I hate this stupid town, but I definitely LOVE this electric company. Especially this office. They are very very helpful and do whatever it takes to help me out whenever I need them. God bless you all.
Meraki is a TOTAL RIPOFF. warning the don’t tell you there is a $30 minimum charge from the electric company. they will LIE TO YOU TO MAKE A SAL.> DO YOU HOMEWORK. MERAKI WILL LIE TO YOU!!
how is this company in business?!? finally got a new apartment and I’ve been literally waiting 8+ hours for them to come over today and turn on my electricity 🤬 I might as well rub two sticks together …
I wish I could give them zero stars!! Absolutely the most terrible electric service I’ve had. Nobody there ever seems to know what is going on with people’s accounts, and are absolutely no help whatsoever.
If I could give a negative rating I would . All 3 people I spoke with were so rude and unprofessional. They speak to customers how ever they want and it’s so ridiculous. I was grilled about my personal life. I’m a disabled veteran and my …
I wish they had better payment option, also for business accounts. Online options for business accounts would be nice, but you can only pay 3 accounts every 3 days :/ don’t you want your money El Paso Electric??
It shouldn’t be this hard to give these people my money. But thats what happens with you have govt propped monopolies. I also like that the only people that gave this “company” anything higher than a 2 star was some anonymous Google User …
Private industry ruining a public utility. Highest rates in the country in the poorest counties. They think solar is more expensive than building and maintaining a fuel burning plant. Paying your bill is as easy as dropping a letter in your …
The El paso electric company is the worst!! I don’t understand how they can have such a huge monopoly in this whole area. Why isn’t there another electric company to compete with them? Other big cities have several options, why doesn’t the …
Quite possibly the most unethical company based in El Paso and the highest utility rates in the state. Sure banking on the fact there are no choices. Be careful in the summer where your rates double to $.22 per kwh!!! Holding back Solar …
Beware of calling customer service and a lady named Yvonne picks up. Education level most likely very low. I was requesting an email to be sent to me and asked her to read my email address back to me. I identify that my first name is …
So they decide to cut off the energy completely my place or “Area” the day of today without one single notice, now my bill is paid, i have food on the fridge and cooler now its all going to waste because of this non sense i need try to know …
my power was disconnected after one day even after i paid they stated that they couldnt reconnect my power because my gate was locked and i had dogs in the backyard. when i asked them how did they access it in the first place he …
No redeeming qualities at all. Inept, rude and inflated rates. It’s rare that a company can be worse than Comcast on every single level, but here we are.
Customer service sux they shut off my electricity with out a notice and would not let me pay it because its not in my name plus they want me to pay 288 to turn it on in my name instead of giving me a new account by far the worst company …
I live in Colorado and own a house in El Paso, Texas. I spoke to their customer service representative Maria about getting temporary service for cleaning, re renting property, etc. Apparently they can not do that unless I present my self in …
Poor customer service. Spoke with two disrespectful sarcastic staff veronica and carmen both gave an attitude and dont have any manners. They dont know how to communicate, i respected them without giving attitude back, and they still …
I would give them 0 stars if I could. They know they are the only company you can get electric from and they use that to their full advantage. Absolutely 0 customer service and incredibly passive aggressive employees. From the electricians …
This company is a joke! Said I would have service on a certain day certain time and it wasn’t done. The meter service man said the meter was locked or a gate was locked. No gate no locks just a flat out lie as to not walk down an alley to start the service. Its a monopoly not allowing us any other choice, but to use them.
I wish the payment options to pay my monthly electric bill can be better. For someone who doesn’t have an actual check for verification purposes, the only ways to pay the bill is through Bill Matrix online, which charges a $2 convenience …
Worst customer service ever. wish I could give them half a star. Had an outage not one letter or phone call that there was an outage scheduled. They had me checking my breakers then looking at the meter. Then they try and tell me that they …
You guys always work with me, communication is key, and the customer service is professional. Have not had one issue in 5 years.
Unbeatable how rude the customer service representative I spoke to on the phone was. Very rude, short with answers and tells you “I not going to do it, call another number”. I can only imagine the frustration an elderly person, a new …
$147 for same day reconnection!! That’s highway robbery!! Shame on you El Paso Electric taking advantage not your customers being we don’t have any other options. The monopoly lives strong in America and screwing the poor working people again! 0 stars
Constant outages. CEO says they’re investing all this money on renewable energy – start small by fixing customer service geez..
Terrible service makes it worse when it’s a monopoly in el paso. There are power outages and yet they keep increasing rates.
Thet overcharged my account. I have 3 statements with different amounts and customer service cant explain the my charges in the last 2 weeks.
I guess when you are monopoly you can just treat people however you want. Customer service is non existent! They are so rude and condescending. Maybe if there was a competing business, we might be able to receive better (or any!) customer care. But until then, these people are fine with screwing people over. It’s sad.
What is going on with the customer service? I just want to talk to someone to confirm my balance. I haven’t heard a busy signal tone since before the turn of the century until today. How about chat support? E-mail support? Step up your game EP Electric because this is embarrassing.
El Paso Electric Co Employees have Always been very polite & extremely helpful every time I’ve called them with questions or concerns about my service. Thank you
Worse, I’m without service because they messed up my payment and couldn’t even get me reconnected same day. They just told me rudely they would, and no one showed to connect our power. And of course no after hour numbers. I wish their building would just collapse. These people are rude and the worse
By far the laziest company I have ever seen I’ve had to call them out over five times to make sure my power is working but magically on the fifth time all the wires are loose the box burns up and then I get charge for a new meter every …
Guys if you’re tired of getting increased electric bill rates and have no other choice but to pay. There’s a way to stop all that! I work with Meraki helping homeowners with this issue helping thousands in El Paso. I’m an energy consultant …
Worst electric company I’ve had to deal with. We scheduled a transfer to be done and called the next day to confirm and they only said they were doing a reading. I’ve been without electric for a few days now because of this. If I could leave a 0 star review I would.
So many review saying they will disconnect you without notice but if you look up Texas utility guidelines they have to give you prior notice in the form of a letter and it is to be delivered either by hand or be separate than your bill . …
Poor customer service. El Paso Electric lives in the land of tomorrow and does not believe in prompt service. A solar company needs to come and provide some decent competition. I know I would leave EP Electric even if my rates were a little higher with a solar company.
If I knew how to give zero stars I would. El Paso electric is one of the worst electricity companies I’ve ever dealt with. The rates are ridiculous, there payment system is absurd, and last but not least they have the worst customer service that I’ve ever had the pleasure of dealing with!
This is Absolutely the WORST service ever… Customer Service sucks really bad. If I had a choice, I would not choose to live in El Paso an deal with the worst electric company ever. Do not even go out there way to help customers and other services. And dont be late paying a $50 bill cause they will cut you off quick fast in a hurry.
I have not increased my electric usage but my bill consistently goes up. They do not care about El Pasoans, they just want their money.
Last minute “SURPRISE BILL”
ABSOLUTELY HORRIBLE!!! After closing my account when I moved I received a bill …
To all homeowners who are tired of El Paso Electric charging too much for electricity, there is a much affordable program for you! I’m an energy consultant with Meraki and I can get you a quote today. Please do not hesitate to contact me and start saving money!! My business info is shown below!
Power went out on a Sunday afternoon. Upon calling, I was able to talk to Esther, an EPEC representative very quickly. She sent a technician and he arrived in less than an hour to restore our power.
Transformer in our area exploded last year, went down again last week the 14th of July for a blown fuse due to overload, went down again today the 21st of July, for another blown fuse due to overload. On the 14th of July after the blown …
One star not even you fools, I just put it that way I could post this if you are kind to read this. Well on 11/10/16 I called to change my service to my new address they said that they doubted about me that I had to start a new service with …
The worse most disrespectful staff i have ever had to deal with. Didnt receive a disconnection notice. Just my regular bill of 72.00$ both of the ladys were so sarcastic and disrespectful. I was trying to get info and they kept interrupting …
Our electricity was turned off last night. We have the bill on automatic withdrawal. We did not received a notice saying we were behind and that we were going to have our electricity turned off. I still don’t know if they are going to turn it back on. We paid the overdue payment.
I went out of town for a few weeks, came back and had a disconnection notice in the mail. I called immediately and paid the bill. Seven days later they disconnected my electricity even though I was current, then they made me pay a …
The website is awful. There is absolutely NO way to get your account number after 5 unless you have the paper bill. I spent an hour trying every phone number to find that info and never got anywhere because to do anything you need the …
One star is too much. My bill for a one bedroom apt is almost $200 I ask for this to be investigated and its costs extra for somebody to come out and check my meter… The due date changes every month. I always try and make arrangements to …
Worst electric company i have ever dealt with. Their customer service is absolutely horrible. I have never spoke with more unprofessional and rude representatives. I wish there was another choice because i would most certainly be switching. …
How do I have to end up paying $97 dollars for cancelling half way through a month, then paying am additional $37 dollars the week later for “usage”. Im legitly not living there anymore!! Customer service was rude and gave nooo help at all. If there is any other option for power seek them out instead.
So i got my service disconnected yesterday…
I payed online immediately, and have a call to customer service. The first lady that attended my call didn’t even give me a chance to tell her what I needed she …
I called at 559 to request my power to be turned back on. The lady said that the payment had not been posted yet. I believe that was a lie, not 30 seconds later I called and it was posted. I called back to get my power turned back on and …
Called because of an outage problem but rude representative told me they would charge me a $45 charge for them to go out and check that I was better off hiring an electrician because from their computer end everything looked OK. Turns out …
I’ve been paying my electric bill as soon as I receive it for 15 years & pay by mail. The electric Co has not received my payment for 2 months.Wth
If I could put 0 stars I would. These people are robbers. My service recently got shut off due to no payment which I understand. The thing I don’t understand is that the only notice I got was a little piece of paper on my door that was …
Complete crap. Got deployed and tried to pay off the remaining balance and they deactivated my account. Then they want to send me a finally notice saying i should pay it “or else” it will be held against me. How about you phone service be a little bit more helpful and this wouldn’t of happened.
Wish I could give the company ZERO STARS!! We have been stanioned so many places and this company has me ready to get the heck out of El Paso! They sent us a bill for over $300 when no one was home the entire month. The month prior when …
I walked in and paid the payment I owed for April 20 that day & I’m well aware that my next payment is due this May 20. Well when I call to pay through bill matrix it still hasn’t processed that I paid my April bill & even on my bill in the …
Worst electric company ever. They just shut off our power without even telling us! No note, no letter, not even an email. They just came to our house and shut it off, didn’t even knock on the door to let us know. Just shut it off and left. …
I would give 0 stars if I could
My bill went from $60-$200 in 3 months, ended up paying about $500 in those 3 months alone. I live in a 650ft apartment and I had been here for the summer …
These people are so shady. They didn’t send me my last bill which usually arrives after it due. Then they turned my power off while I was out of town without any notice. I came back on a Friday to a sticker on my door. I had to wait all …
There used to be a time, not too long ago when Time Warner Cable customer service reps would behave in the same way that El Paso Electric Company reps behave now. This is because they were the only company offering cable, internet and phone …
Absolutely the WORST service. They cut my electricity off and I pay to have it turned on the same day and they can’t even tell me what time the tech is going to be here!? Me and my family left In the Dark in the DEAD OF WINTER. FOR HOURS. …
Outstanding service when the power was down. The lineman Diego was at my house within 1 hour after I reported the issue, and everyone I dealt with was polite and concerned. The pole behind the house was 65′ tall and the lineman Diego work …
Been paying every month on time, now they’re saying I owe over a grand. If I had a choice I would not be going with this monopoly. Sadly none of us have a choice.
Wish I could give 0 stars. Had service disconnected after just 1 day late, and then paid extra to have same day reconnect. Nobody ever showed up and power still out. Good luck getting a hold of someone because they close at 4:30, but …
Took over my uncles electric bill due to his death with Covid. Was up to date, but some how was charged all these fees and now owe them over 300$. Wish I could choose an electric company like we do internet because they over charge and their customer service is ridiculous.
Haven’t done anything new and my bill jumped from 177 to 541 in a month 🤣 …
Very bad company. I had paid my balance in time. They had taken my money as reflected from my bank account, yet they claimed they received no payment. No way to win, had to pay again. …
One of the worst utility companies I’ve ever dealt with. Their automated call system is horrible. I’ve been trying to get ahold of a person for a couple days. After almost a year of no payment issues, the auto draft system messed up by not …
Try contacting them, busy signal time after time, can’t get any worse than this!
Terrible customer service, terrible communication. Intentionally raising rates during peak times. Scummy organization.
Worst utility company I have had to deal with. I had an email confirmation for a service start of June 1 and when they didn’t come I called to inquire and they blatantly lied stating that I canceled the appointment. The customer service …
With out a doubt the worst electric company I’ve ever had to deal with. Their service reps are rude and unhelpful. They blatantly lie about techs coming to turn on power. And absolutely no weekend hours. Your in an area where it gets well …
Called about a possible scam occurring in my neighborhood regarding solar energy. My call was answered fairly quickly and the customer service representative was kind and courteous. …
I requested a start in service which requires all breakers to be in the off position (from both inside and outside boxes). I turned off all inside breakers, and, at the time, didn’t realize there was such a thing as an outside breaker box, …
How do your rates increase $100 a month extra for a budget billing. Fradualent company.
I called because my power got shut off for two days in 100+ degree weather. They couldn’t tell me how to restart it and expected me to know even though I paid to get it turned back on. El Paso Electric does not care about the people.
By far the worst experience I’ve ever had with a electric company, completely unprofessional & rude. They’re never willing to help especially when the problem is on their end. The first suggestion they come up with is call an electrician. …
If i could give it a negative star I would. Horrible Company. Horrible management. Horrible customer service but I don’t blame the reps.
Worst customer service I’ve ever experienced. I set up auto pay, however they denied this and shut off my power with no notice what so ever in the middle of my work day as I was working from home. You can’t navigate their call system and it took speaking to 5 people and 180 dollars in to have them turn on my power. Incompetent.
Horrible company. How can they be allowed to have a monopoly on the city’s energy? They are a disgrace!!!
We set up autopay, but they hadn’t been taking the money out of the account. So we took of care the payment over the phone, only for them to show up at the doorstep saying we owe them for that very same amount we just paid 3 days ago… smh
Calling the company just to get service started is worthless the automative system days it’d take 35 min just to connect to someone that can help to get service I was on hold for almost 2 hours just for the call to get disconnected and when I try again to call it says there system is down…unbelievable
Waited from 10 in the morning till (still waiting) it’s now 7:51 and no one has came to reconnect services. I will be seeking legal action or something. This is beyond ridiculous in the middle of Covid , you’d think they would at least do …
Horrible customer service.
After switching my new bank information on the website, I get a notification from my old bank that the EP Electric payment didn’t go through …
They have the worse service. People if u are getting solar don’t do it. The electric company gives the run around so u don’t have solar.
They had been obliged to comply with COVID restrictions and have done so. I’ve never personally had an outage in the close to 10 years I’ve lived in El Paso—all across the city. …
I was told I would have to pay 150 for a deposit when starting a new service at a new location. Called the next day to pay the deposit and was told it was actually 315 for the deposit. 315 for a deposit is ridiculous
I wish we would have another electric company that would actually care. I think it’s so unfair how I I just payed my bill and I still get my services disconnected I was given no notice yesterday I just got home one day I and didn’t have …
Great customer service. Have not had any problems with them. Always pleasant & polite.
These crooks are twisting the knives on working peoples backs. Their rates are insane and impossible to keep up with. When do we, the people, get tired of getting robbed?!
Brandy on the phone was super nice when I called to set up my services!
Working from home . Power went off while taking care of my work responsibilities. …
They charge what ever they wanna charge. Because there’s no way bills should jump up one month doubling what it is and nothing has changed. They just love robbing the people of money
Terrible service but El Paso electric doesn’t care since they are the only option!! During 07/19 power goes out and they could care less no sympathy, hours with no electricity during the hottest day of the year. During a heatwave what’s wrong with you people, they couldn’t even direct us to a place to find shelter 👎🏼 …
Horrendously abysmal. Getting charged to be a customer???? No thanks, it looks like I’m going solar 💪 …
Careful getting into the budget billing, they don’t notify you that you have to pay the full amount first hence why I got into the program in the first place since my bill has doubled this year, now they keep sending disconnection notices.
ABSOLUTELY THE WORST UTILITIES ELECTRIC COMPANY I HAVE DEALT WITH.
STREET LIGHT HAS BEEN OUT FOR WEEKS AND THESE MINDLESS BOZOS EVEN THOUGH I HAVE CALLED EVERYONE UNDER THE TO GET THIS ADRESSED THERE STILL HAS NOT BEEN A RESOLUTION. WHEN CAN I SAY: LET THERE BE LIGHT❗️
Very sketchy here. I would rate it 0 stars if I could. They go back on payment arrangements and lie. They said I didn’t pay my bill when In fact did. Something ain’t right here. They should really look into what’s going on here because it looks like embezzlement.
It’s so sad how monopolies work here. The customer service is always rude. It’s takes them hours to show up to any of my businesses or my home. My home bill spiked from $200ish to almost $400+ and they still can’t make it out to your home in a timely manner. Makes me sick how they don’t care.
Thursday I called to have my service connected to new address, they said someone will be out to connect it Friday….it’s Saturday no one showed up. I have to wait until Monday to speak with someone…it’s hot!!! And I have a medical condition. This will not end well for me.
I manage several rentals. Every time I start or stop service at one of my rental properties for some reason they come and shut off utilities to my primary home . This has happened more than once . Unfortunately we don’t have other options for electricity here in town. Customer service in not a priority for them.
Customers service operator/Agent was rude….twice I’ve dealt with agents/ Operator..both times been rude…sheesh…you’d think they’d hire better agents/Operator…guess since R.P.Elect. is only one in town …they people can talk to customers in a ride manner…and not hold them accountable.
Still on hold, going on 15 minutes. WTH!!!!!!! Im live now and nothing. They really need to upgrade their customer service. But its true they are the only company, so we are at their mercy. Does not matter what we write or say, at the end they still take my money
Wonderfully terrible people with an appetite to turn off electricity at any given chance.
I get threats to cut off service EVEN WHEN MY BALANCE IS ZERO. …
Double charged my card they won’t put money back on my card I have to wait two weeks for them to mail a check. The app is horrible for bill pay and customer service is rude and uncaring about their errors and how it affects people. …
In the past EP Electric was polite, but this time the rep didn’t seem to speak English and did not understand what I was asking. Come on now, El Paso Electric at least hire people that can speak and write legible English to work with …
By far the worst agency interaction I’ve ever had. The lady would not let validate anything asked. The customer service representative needed a letter. A hard copy for an issue with the meter when I showed up with it the person on hand …
I set up autopay multiple times on the website and when I turned on the electric at my place. Came home to it being shut off. I can see my account has auto pay but they claim there is no auto pay or account attached. Not easy to get in …